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Avis sur Embassy Suites by Hilton Austin Downtown South Congress

3.5 out of 5
Embassy Suites by Hilton Austin Downtown South Congress
300 S Congress Ave, Austin, TX

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 485 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 242 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 137 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 68 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 71 avis sur 1003." "

8,2/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Danielle

Séjour de 1 nuit en avril 2024
Réponse de General Manager le 29 avr. 2024
Hello Danielle,Your high rating is appreciated, and we loved having you as our guest. If your travels bring you back this way, we hope we'll be your first stop! Regards,Embassy Suites by Hilton Downtown South Congress Management Team

8/10 Bien

Anne

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
The options for the happy hour was very limited. They had crackers and dip.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 27 avr. 2024
Hello Anne,It's always a pleasure hearing from our guests. We're glad your overall stay was pleasant, and we appreciate your feedback about the happy hour selections. The next time you're in the area, please come back to see us.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

10/10 Excellent

Michael, Erie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Within walking distance to downtown.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 26 avr. 2024
Hello Michael,It was a pleasure hosting you at Embassy Suites by Hilton Austin Downtown South Congress! We're glad our location worked well for your trip, and we look forward to seeing you again soon.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

6/10 Satisfaisant

Tameka

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Paid for parking but none of the elevators were working. The cleanliness of the restrooms could have been better also.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 23 avr. 2024
Hello Tameka,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any issues with the elevators and bathrooms. We'll pass your comments along to the appropriate staff members, and we hope you'll consider staying with us again should you be back in the area.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

6/10 Satisfaisant

Cherylonda

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
Free drinks, good breakfast. Staff was not friendly, room was not clean.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 23 avr. 2024
Hello Cherylonda,Thank you for choosing to stay with us and for providing your review. While we are pleased that our complimentary evening reception and breakfast both met the mark for you, we regret to hear your concerns about the lack of service and housekeeping. What you have described does not convey the high-quality experience we are known for, so we are grateful for your bringing these issues to our attention. We hope to have the opportunity to welcome you back in the future to change your perceptions.Regards, Embassy Suites by Hilton Downtown South Congress Management Team

8/10 Bien

Jose

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not worth the price but at the level expected.
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 17 avr. 2024
Hello Jose,Thank you for your review. Based on your rating, it seems you enjoyed your overall stay. Rest assured, our prices are competitive for our area— though please know we welcome all feedback on ways we can elevate our guest experience. That being said, we hope to deliver a fantastic overall value the next time you visit our property. Regards,Embassy Suites by Hilton Downtown South Congress Management Team

10/10 Excellent

Keith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 16 avr. 2024
Hello Keith,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

2/10 Horrible

Candice

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Good: staff friendly, helpful Bad: outside uneven pavement, long and sketchy walk to parking, pool light inside of pool under water hanging off of wall exposing electrical, allot of sand and debris in pool, room fraying dirty couch, finger prints, pubic hair on towels
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 12 avr. 2024
Hello Candice,Thank you for sharing your experience. It's pleasing to hear our team's friendliness and helpfulness stood out during your stay. However, we're concerned about the issues mentioned, such as our pool condition and room cleanliness. We value your insights, and these points will be promptly addressed to ensure a more comfortable and safe environment. Our team looks forward to welcoming you back for a flawless stay. Regards,Embassy Suites by Hilton Downtown South Congress Management Team

10/10 Excellent

Alan

Séjour de 1 nuit en février 2024
Réponse de General Manager le 12 avr. 2024
Hello Alan,We appreciate the perfect rating! Thank you for being our valued guest. Please don't hesitate to count on us again for another comfortable stay the next time you're in the city! Regards,Embassy Suites by Hilton Downtown South Congress Management Team

10/10 Excellent

Tina

Voyage en famille
Les points forts : Personnel et service et équipements
The location was great. The staff all went above and beyond. Every staff member went out of there way to be welcoming & accommodating. The hotel itself is worn and needs a few updates. For example our fridge did not work, and our bathroom sink was clogged ( though the staff fixed immediately). Only 1 elevator worked in the parking garage, and in the hotel only 1 elevator went to the 9th floor.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 11 avr. 2024
Hello Tina,Thank you for taking the time to leave a review. We are pleased you enjoyed your stay with us at our prime location. Thank you for letting us know about the room issues you experienced at the time; we are happy to hear that the staff fixed the problems immediately. Thank you for the additional feedback about the facilities, we will look into this promptly. We're so glad to hear you enjoyed our warm, friendly staff and hope to see you again on a future visit. Regards, Embassy Suites by Hilton Downtown South Congress Management Team

4/10 Médiocre

miguel

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 8 avr. 2024
Hello Miguel,Our goal is always to go above and beyond, so we hope you will consider letting us know how we could have improved your stay. It was a pleasure having you as our guest, and we hope we will have the opportunity to host you again to change your perceptions. Regards,Embassy Suites by Hilton Downtown South Congress Management Team

10/10 Excellent

Omar

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean an elegant rooms, close to the downtown area and sixth st, Had trouble connecting to Internet, but overall the stay was good
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 5 avr. 2024
Hello Omar,Thank you for joining us at Embassy Suites by Hilton Austin Downtown South Congress. We trust you settled right into our clean accommodations, and rest assured, we'll reach out to our internet service provider regarding your Wi-Fi concern. Despite this, we're glad you enjoyed our convenient downtown location next to the Congress Avenue Bridge and Lady Bird Lake. We value you as our guest and hope you return soon. Regards,Embassy Suites by Hilton Downtown South Congress Management Team

10/10 Excellent

tabitha

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Nice location. Good breakfast buffet and HH reception
Réponse de General Manager le 5 avr. 2024
Hello Tabitha,Thank you for choosing Embassy Suites by Hilton Austin Downtown South Congress! We're glad our location was convenient for your trip and that you enjoyed our delicious breakfast. Please come stay with us again soon.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

8/10 Bien

Kristen

Les points forts : Propreté
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 29 mars 2024
Hello Kristen,Thank you for your positive rating. We are glad you had an enjoyable experience, and we hope to see you again soon!Regards,Embassy Suites by Hilton Downtown South Congress Management Team

6/10 Satisfaisant

Joshua

Voyage en famille
Les points forts : Propreté
Just average at best. $48 for parking in garage around the corner seems like a rip. Tired property.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 28 mars 2024
Hello Joshua,We are sorry to hear that your experience fell short of your expectations. Please accept our apologies for any inconvenience you may have experienced during your visit. Our team strives to provide a comfortable and enjoyable experience for all guests, and we will take your comments regarding the property condition into consideration as we work to improve our facilities. We appreciate your input and hope to have the opportunity to deliver a more exceptional stay in the future.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

4/10 Médiocre

Trisha

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Didn’t know parking was not included. Had to pay $50 per vehicle to park in a parking garage with broken elevators. Only two towels in the room that sleeps six. No additional bedding for the pull out couch.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 28 mars 2024
Hello Trisha,Thank you for taking the time to leave a review on your recent stay. We regret that you did not become aware of the self-parking fee until your arrival. Please accept our apologies for the issues your party encountered with the garage elevator and amenities in your room. Rest assured, we will pass along your feedback to our management team.Regards, Embassy Suites by Hilton Downtown South Congress Management Team

8/10 Bien

Aly

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The staff was all super friendly unfortunately they sold out of the room we booked and was given an ada room which if it werent for me having 2 toddlers wouldnt have been an issue but the deadbolt was falling off the wall and one of the door stops was broken and my son instantly picked it up and I noticed jagged metal edges which if my son grabbed any differently might have cut him. The bathroom also had mold on the shower seat and could use some caulk. Needless to say I expected better for the price. Also out of the 3 elevators that went up only 1 was reliable, 1 was only working to our floor part of the time and the middle one didnt go to our floor all 3 where called by the same button...
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 28 mars 2024
Hello Aly,Thank you for staying with us and bringing these issues to our attention. We're pleased our team's friendliness made a positive impression on you. However, it's unfortunate to hear about your room and elevator service concerns. Safety and cleanliness are our top priorities. So you can rest assured that we're addressing the concerns you've mentioned to ensure a smoother experience for all our guests. Your feedback is invaluable, and we hope to have the opportunity to exceed your expectations in the future.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

10/10 Excellent

Rickey

Séjour de 1 nuit en mars 2024
Réponse de General Manager le 8 avr. 2024
Hello Rickey,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

10/10 Excellent

Illiana

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et équipements
Great rental, very friendly and helpful!
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 18 mars 2024
Hello Illiana,Thank you for choosing Embassy Suites by Hilton Austin Downtown South Congress and for sharing your lovely, five-star review. We are delighted you were impressed with your stay and hope to have the pleasure of welcoming you back again soon.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

4/10 Médiocre

Yang Kyun

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
indoor pool was too cold. couldnt swim with kids. There was no cover and blanket for sofa bed. we had to call to front and go back and forth to get them.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 18 mars 2024
Hello Yang,Thank you for taking a moment to share your insightful feedback. It saddens us to hear that we did not meet all of your expectations this time. Our staff strives to ensure that our guests have a comfortable stay, so we are glad to hear that they provided the extra blankets you needed. We will discuss your report with the maintenance team to make sure that your experience with the pool is not repeated. Thank you again for notifying us of your experience and we hope you will consider staying with us again. We know we can provide you with the stay you expected and deserve.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

8/10 Bien

Scott

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice vibe - good staff - Happy Hour and breakfast were both run well and good environment
Séjour de 2 nuits en février 2024
Réponse de General Manager le 7 mars 2024
Hello Scott,It was our pleasure to host you at Embassy Suites by Hilton Austin Downtown South Congress, and we're grateful you took the time to let us know your thoughts. We love hearing that you enjoyed your stay. Come back and see us the next time you're in Austin!Regards,Embassy Suites by Hilton Downtown South Congress Management Team

4/10 Médiocre

Michael

Voyage en groupe
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
This hotel charges 48$/night to use the parking garage next door. You can only park on the 3rd or 4th floor but then 3 out of the four elevators weren’t working. Very inconvenient. The rooms are also older, not the newest or best condition anymore. Tiny fridge and microwave in the suite. No view from the window (unless you count looking at the parking garage). We were on the 5th floor. There was a broken glass outside of our room from the time we checked in and it was still there when we checked out. I would have expected more for 400$/night. The only good thing I can say is that the Breakfast was very good. Very good selection, lots to choose from, very tasty food, even a setup to have an omelette made to order.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 10 mars 2024
Hello Michael,Thank you for your feedback. While we're glad our tasty breakfast was to your liking, we apologize for any issues with the parking garage and for any disappointment with the in-room amenities. Your comments will be shared with our team for improvement, and we appreciate you bringing these matters to our attention.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

4/10 Médiocre

Steven

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Old and tired. Needs to be remodeled. $48 per night to park car.
Séjour de 2 nuits en février 2024
Réponse de General Manager le 5 mars 2024
Hello Steven,Thank you for your review. We're delighted you stayed with us during your time in Austin; however, we regret your disappointment with your experience. Please know that parking fees have become an industry standard, and our prices are competitive for our area. However, we understand your displeasure. Our team is always seeking new ways to improve our facilities and the services we offer our guests, so your feedback is greatly appreciated. Take care, and we wish you safe travels.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

10/10 Excellent

Sean

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location. The staff was super nice.
Séjour de 4 nuits en février 2024
Réponse de General Manager le 3 mars 2024
Hello Sean, We are thrilled to hear you enjoyed our excellent location and experienced our great staff during your stay! We can't wait to welcome you back for another fantastic visit soon.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

6/10 Satisfaisant

Lillian

Voyage en famille
Les points forts : Équipements
Good location. The rooms look old and dirty. I couldn't use the phone from the room to order an extra towel, I had to go all the way down to ask for it.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 3 mars 2024
Dear Lilian,Thank you for taking the time to share your thoughts with our team. We are thrilled that our convenient location made a positive impact on your stay with us. However, we are disheartened that we were unable to meet all of your expectations. What you experienced is not typical of a stay with us and we will be sure to use your feedback to improve. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value. Regards,Embassy Suites by Hilton Downtown South Congress Management Team

8/10 Bien

Sean A.

Les points forts : Infrastructures et conditions de l’hébergement
Réponse de General Manager le 27 févr. 2024
Hello Sean,Thank you for your positive rating. We are glad you had an enjoyable experience, and we hope to see you again soon!Regards,Embassy Suites by Hilton Downtown South Congress Management Team

8/10 Bien

Lisa

Voyage en famille
Les points forts : Personnel et service
Friendly staff. Location was convenient. Excellent breakfast. Didn’t have time for evening reception / happy hour. Unfortunately, the room was quite dated. Lampshades were discolored and baseboard coming apart in room. Toilet made extremely loud noises when flushing. Heater wasn’t working. Needed to request extra blankets. Difficult to get hot water for showering.
Séjour de 2 nuits en février 2024
Réponse de General Manager le 20 févr. 2024
Hello Lisa,Thank you for sharing your experience. It's great that you enjoyed our friendly team and satisfying breakfast. We also appreciate your concerns about your room's condition and will consider your insights as we look to enhance this aspect of our guest experience. Your feedback is invaluable for our continuous improvement, and we hope to welcome you back, perhaps with time to enjoy our evening reception. Regards,Embassy Suites by Hilton Downtown South Congress Management Team

10/10 Excellent

Stephanie

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Amazing service and great care! We especially enjoyed John who helped with our babies!
Séjour de 1 nuit en février 2024
Réponse de General Manager le 13 févr. 2024
Hello Stephanie,Our amazing staff works hard to ensure all our guests feel welcome, and John will be glad you appreciated his exceptional service. Thank you for the kind review. Please come see us again soon at Embassy Suites by Hilton Austin Downtown South Congress!Regards,Embassy Suites by Hilton Downtown South Congress Management Team

10/10 Excellent

Sean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was very nice
Séjour de 1 nuit en février 2024
Réponse de General Manager le 11 févr. 2024
Hello Sean,It was an honor having you stay with us at Embassy Suites by Hilton Austin Downtown South Congress. We are glad our friendly team could provide such outstanding service. Thanks for visiting, and we cannot wait to see you again soon!Regards,Embassy Suites by Hilton Downtown South Congress Management Team

4/10 Médiocre

Katherine

Les points faibles : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de General Manager le 11 févr. 2024
Hello Katherine,Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better. Regards,Embassy Suites by Hilton Downtown South Congress Management Team

10/10 Excellent

Katrina

Les points forts : Propreté
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 30 janv. 2024
Hello Katrina,Thank you for being a great guest and giving us a five-star rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

10/10 Excellent

Kathleen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location and very inviting
The hotel was in a great location, it was clean, inviting and the staff was all very friendly and attentive. Our room was clean and the breakfast buffet was really good. We enjoyed our stay and would definitely stay here again.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 30 janv. 2024
Hello Kathleen,We were happy to provide you with clean, welcoming accommodations, and we're glad our location worked well for your trip. It's also great to know that our tasty breakfast was to your liking. The next time you're in town, please come see us again at Embassy Suites by Hilton Austin Downtown South Congress!Regards,Embassy Suites by Hilton Downtown South Congress Management Team

10/10 Excellent

Jack as

Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 24 janv. 2024
Hello,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel, but had luke hot water for a shower on one of the coldest days in Teaxas.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 22 janv. 2024
Hello,Thank you for staying with us and letting us know about your experience. We are glad you and your family had a great visit; however, please accept our apologies for any issues with the shower. Our maintenance team will look into the situation and correct any problems. Again, thanks for your feedback, and we hope to see you and your family the next time you are in Texas!Regards,Embassy Suites by Hilton Downtown South Congress Management Team

8/10 Bien

Chad

Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 19 janv. 2024
Hello Chad,Your high rating is appreciated, and we loved having you as our guest. If your travels bring you back this way, we hope we'll be your first stop! Regards,Embassy Suites by Hilton Downtown South Congress Management Team

8/10 Bien

Julio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great value….only complaints were no blanket or linen readily available for sofa sleeper, no wash rags or body soap in shower….staff was very friendly…would recommend and go back…
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 15 janv. 2024
Hello Julio,We appreciate your feedback and are pleased you had a great stay. However, we are disappointed to learn about the lack of bedding for the sofa sleeper and the missing wash rags and body soap in the shower. Your comments are valuable and will be shared with our team to help us promptly improve our services. On the brighter side, we are proud you enjoyed the hospitality of our team members and would recommend us to others. It was a pleasure to host you, and we look forward to welcoming you back in the future for a much more seamless stay.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

8/10 Bien

Steven

Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 31 janv. 2024
Hello Steven,Thank you for your positive rating. We are glad you had an enjoyable experience, and we hope to see you again soon!Regards,Embassy Suites by Hilton Downtown South Congress Management Team

10/10 Excellent

Raul

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 14 févr. 2024
Hello Raul,We appreciate the perfect rating! Thank you for being our guest. Join us again for another comfortable stay the next time you're in the city! Regards,Embassy Suites by Hilton Downtown South Congress Management Team

10/10 Excellent

Donna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome!
Super nice staff; very BIG room and lovely accommodations. Like the HH vouchers and the complementary breakfast was so vast; fresh and plentiful of selections. Will be back.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 12 janv. 2024
Hello Donna,It's fantastic that so many aspects of your stay pleased you, including our friendly staff, spacious rooms, and hearty breakfast. The next time your travels bring you our way, we'd be honored to host you again at Embassy Suites by Hilton Austin Downtown South Congress!Regards,Embassy Suites by Hilton Downtown South Congress Management Team

4/10 Médiocre

Patti

Voyage en famille
Booked a 2 bedroom suite with 2 queen beds and 2 bathrooms. Was provided with 2 queen beds, 1 room and only 1 bathroom. Spent over an hour trying to rectify but finally gave up to go forward with vacation plan. Embassy said it was hotel.com issue. Hotel.com could not provide booking detail showing what their site offered/what I purchased. Also, was disappointed that the indoor pool was frigid-not heated so not at all enjoyable.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 12 janv. 2024
Hello Patti,We appreciate your feedback, and we apologize for any confusion with your reservation and for any disappointment with the pool. It's unfortunate we were not able to address these matters while you were here, and we'll look into your comments further. We hope your next trip goes more smoothly.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

8/10 Bien

Edwin

Les points forts : Propreté, personnel et service, confort de la chambre
Saved by the Staff! Update the property, not staff
The staff at this Embassy Suites is top notch! The property is in desperate need of renovation. Lots of rust and worn out items. Only two of the three elevators would go to our floor. The indoor pool should be advertised as a cold plunge, as it’s not heated and was too cold to use. The parking garage had only one of the two elevators working, it’s a free standing structure, very unsecured, making the $42.00 very steep!! The evening reception was ok, but cheezits shouldn’t count as an appetizer, very skippy on the food. Breakfast was very good!! Two staff members were maintaining the large section of food. The omelette station was great. Several guests mentioned that they would prefer to have pancakes as an option every morning, they were only available once in our six day stay.
Séjour de 6 nuits en décembre 2023
Réponse de General Manager le 6 janv. 2024
Hello Edwin,Thank you for reviewing your stay at Embassy Suites by Hilton Austin Downtown South Congress. We trust that our complimentary, made-to-order breakfast provided a pleasant start to your day. Feedback is always appreciated as it guides us to continually improve. We'll work to keep our indoor pool at a comfortable and inviting temperature, and your comments will be discussed internally. On behalf of our team, it would be a pleasure to welcome you back. Regards,Embassy Suites by Hilton Downtown South Congress Management Team

4/10 Médiocre

George

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Downhill
Terrible food service. Menu and hours were limited, and, although we had made reservations in October, we were not told about the limited room service until check in. I have been staying at this hotel since the early 90’s, and can clearly say it has significantly declined in quality. This may have been our last stay.
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 28 déc. 2023
Hello George,While we always appreciate hearing from our loyal guests, we are sorry you had concerns with the food service. Please know your comments are important to us and will be shared with the team as we are always working to improve. We truly hope you'll give us another opportunity to welcome you back and impress you once again.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

10/10 Excellent

Carlos

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 22 déc. 2023
Hello Carlos,We appreciate the perfect rating! Thank you for being our guest. Join us again for another comfortable stay the next time you're in the city! Regards,Embassy Suites by Hilton Downtown South Congress Management Team

10/10 Excellent

Gia

Voyage d’affaires
Les points forts : Personnel et service
Séjour de 3 nuits en décembre 2023
Réponse de General Manager le 22 déc. 2023
Hello Gia,We appreciate the perfect rating! Thank you so much for being our guest. We hope you’ll join us again for another comfortable stay the next time you're in the area!Regards,Embassy Suites by Hilton Downtown South Congress Management Team

8/10 Bien

Zoila

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 20 déc. 2023
Hello Zoila,Your high rating is appreciated, and we loved having you as our guest. If your travels bring you back this way, we hope we'll be your first stop! Regards,Embassy Suites by Hilton Downtown South Congress Management Team

8/10 Bien

Stephanie

Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
Spacious room, smooth check in, however room was not replenished with towels before check in, and 2 elevators not working to get to 9th floor - where our room was located.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 19 déc. 2023
Hello Stephanie,It was wonderful having you as our guest recently. Thank you for mentioning our comfortable accommodations and efficient check-in process. Your feedback will be shared with our team to ensure our high standards of hospitality are being met and to prevent an instance such as this from occurring in the future. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

8/10 Bien

Delmar

Séjour de 3 nuits en décembre 2023
Réponse de General Manager le 8 janv. 2024
Hello Delmar, Thank you for your great rating! We trust that means you had a great experience and stay with us, and we welcome you back anytime for an even better visit. Regards, Embassy Suites by Hilton Downtown South Congress Management Team

2/10 Horrible

Shaz

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The staff is incredibly rude. Looks like they don't want to work, they are not accommodating at all or helpful. Half the elevators don't work. Weird smell in the hotel. Terrible stay
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 15 déc. 2023
Hello Shaz,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any disappointment with the service and for any issues with the condition of the property. We'll keep your comments in mind, and we'd be grateful for the chance to provide you with a more positive experience.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

6/10 Satisfaisant

William

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service et équipements
The condition of the bathroom was terrible. I took pictures of paint drips and paint all over the handles of the door. Also we were charged 45.00 dollars with tax to park in a dirty parking garage and both elevators were not working!
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 13 déc. 2023
Hello William,We greatly appreciate your feedback. The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. We will be sure to look into your comments further and make changes where necessary. Please consider coming back to join us again soon; we know that we can deliver a better experience. Regards,Embassy Suites by Hilton Downtown South Congress Management Team

8/10 Bien

Jorge L

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fin de Semana en Austin
El personal de limpieza, bar y recepción muy amables y receptivos. Considero que pagar US45/noche por el parking/estacionamiento está exagerado y físicamente no está conectado por algún pasillo al hotel. El desayuno incluido en la tarifa está bastante aceptable, siendo la estación de omelettes muy atractiva y el happy hour genial.
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 13 déc. 2023
Hello Jorge,Thank you for the positive rating of your recent stay at Embassy Suites by Hilton Austin Downtown South Congress. We're glad you enjoyed your weekend with us, the excellent service of our housekeeping, bar, and front desk team, and our delicious breakfast. It would be our pleasure to host you again in Austin, so come back soon!Regards,Embassy Suites by Hilton Downtown South Congress Management Team