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Avis sur Red Roof Inn Atlanta Airport NE - Conley

2 out of 5
Red Roof Inn Atlanta Airport NE - Conley
3140 Moreland Ave, Conley, GA

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 83 avis sur 428." "
Note des voyageurs de 8 (Bien), d’après 131 avis sur 428." "
Note des voyageurs de 6 (Satisfaisant), d’après 83 avis sur 428." "
Note des voyageurs de 4 (Médiocre), d’après 57 avis sur 428." "
Note des voyageurs de 2 (Horrible), d’après 74 avis sur 428." "

6,8/10

Propreté

7,2/10

Personnel et service

5,4/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

5,6/10

Écoresponsabilité

Avis

8/10 Bien

sergio, Laveen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Door lobby is always closed, they talk to you thru the window, seems not safe area.
Séjour de 1 nuit en avril 2024
Réponse de Kerry-Lee RediResponse Specialist le 3 mai 2024
Hello Sergio, Thank you for leaving a rating and participating in our guest survey regarding your stay at the RED ROOF INN ATLANTA AIRPORT NE - CONLEY. We are sorry you felt unsafe. At Red Roof, it is our intention to have your confidence in our abilities to rule out problems like these occurring in the future. We will certainly take your comments into consideration in an effort to improve our services and to make guest experiences even better. Please know that we value you as our guest and appreciate your business. Thank you for your review. All the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Bien

Dari

Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was clean, not always the case with the cheaper hotels. Bathtub drained very slow, but everything else was in good order (older, but clean). Would stay there again.
Séjour de 2 nuits en avril 2024

2/10 Horrible

Jessica

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Didn’t even have towels or wash clothes
Séjour de 2 nuits en mars 2024
Réponse de Olivia RediResponse Specialist le 2 avr. 2024
Hello Jessica, Thank you for taking the time to tell us about your stay at the Red Roof Inn Atlanta Airport NE - Conley. I am disappointed that your experience did not meet your full expectations, as you indicated that they did not have towels or wash clothes. Please accept our sincerest apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure that your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Jamie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

2/10 Horrible

Daniel

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
They had me go to three different rooms all stank like cigarettes and weed. Sketchy area and the reception table has glass protecting the worker from customers. Very sketchy area. The host took 30 minutes to check me in. I got a full refund and left.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Danny, NORFOLK

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient and accessible but shuttle service was not available my only concern
Séjour de 1 nuit en mars 2024

10/10 Excellent

Yichao

Séjour de 2 nuits en mars 2024
Réponse de Gabrielle RediResponse Specialist le 9 avr. 2024
Thank you for taking a moment to leave a review, Yichao. The staff and I at the Red Roof Inn Atlanta Airport NE - Conley appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

10/10 Excellent

Hope

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice and simple had great customer service
Séjour de 1 nuit en mars 2024

8/10 Bien

Airies

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
It was easy to acces .
Séjour de 3 nuits en février 2024

6/10 Satisfaisant

CLAUDIO M

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Apenas para passar uma noite
Hotel com muito pouco luxo. Quarto bom mas banheiro bem antigo. Vizinhança não muito agradável.
Séjour de 1 nuit en février 2024

2/10 Horrible

Aria

Les points faibles : Propreté, personnel et service, équipements
Can't believe that business is still running. Go ahead and keep my money, but everyone should know these people are violating your privacy while scamming from you, and while doing that, they are failing hygiene standards and regulations, while putting the customer at risk, if they do complain.

8/10 Bien

ROBERT

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
On the way
The room was clean and confortable.....TV selection was good. Nice view...No ice machine...
Séjour de 1 nuit en février 2024
Réponse de Olivia RediResponse Specialist le 13 févr. 2024
Thank you, Robert, for telling us about your stay at the Red Roof Inn Atlanta Airport NE - Conley. I am glad you found your room to be clean and comfortable and the TV selection was good. However, please accept our apologies for no ice machine being in your room. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

8/10 Bien

Luis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Its OK for a quick stay
Séjour de 4 nuits en février 2024

10/10 Excellent

TA

Les points forts : Personnel et service
Séjour de 1 nuit en janvier 2024

8/10 Bien

jennifer

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
FINE FOR THE PRICE
Séjour de 1 nuit en janvier 2024
Réponse de Adraine Rediresponse Specialist le 20 janv. 2024
Hello Jennifer,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ATLANTA AIRPORT NE - CONLEY and I appreciate your 4/5 score following your stay. It is great to read that you were pleased with the price for the room. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,Red Roof Management

8/10 Bien

Jeffrey

Séjour de 1 nuit en janvier 2024
Réponse de Sharma RediResponse Specialist le 17 janv. 2024
Hello Jeffrey, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ATLANTA AIRPORT NE - CONLEY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

6/10 Satisfaisant

A.J.

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Sharma RediResponse Specialist le 12 janv. 2024
Hello A.J, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ATLANTA AIRPORT NE - CONLEY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Sharma RediResponse Specialist le 12 janv. 2024
Dear Valued Guest, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ATLANTA AIRPORT NE - CONLEY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

8/10 Bien

NARJARA

Voyage en famille
Les points forts : Propreté et personnel et service
O hotel é bem longe do aeroporto e não possui shuttle (ônibus de apoio). Se não tiver carro alugado gastará de 30 a 60 dólares de UBER/ TÁXI. O hotel é isolado, não tem ATM, não tem restaurantes ao redor , somente um posto muito estranho, “esquisito” 5 minutos a pé… pela rodovia. Camas pequenas.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Aaron

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Lady at the front desk was very nice and helpful the facility is clean and quiet and kept up
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Jermaine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Sergei

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stay away from this Hotel ! We reserved 2 night stay. Second day we left early in the morning and when returned back to the hotel late night there were no towels nor bedsheets and pillowcases, just bare mattress. When I contacted the hotel they refused provide anything until the manager comes in the morning.

10/10 Excellent

Marcus

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great stay
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Kathrine

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté
People was nice
Réponse de Oniel Rediresponse Specialist le 2 nov. 2023
Hi Kathrine,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Atlanta Airport NE - Conley. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know that you found our staff to be nice. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

10/10 Excellent

Meghan, West Palm Beach

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I can truly say the other reviews giving this location 1 star isn’t at all what I found. The room was very clean, neat and everything worked. I was also able to check in a little earlier as it was already available, which I appreciated greatly. The parking is easy and it was quiet (outside of the normal hearing other doors close at times). No complaints. Thanks again
Séjour de 2 nuits en octobre 2023
Réponse de Oniel Rediresponse Specialist le 2 nov. 2023
Hi Meghan,Thank you for taking the time to write a review of your stay at the Red Roof Inn Atlanta Airport NE - Conley. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our hotel, its convenience and of course its cleanliness. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

10/10 Excellent

Marcus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Oniel Rediresponse Specialist le 2 nov. 2023
Hi Marcus,Thank you for taking the time to write a review of your stay at the Red Roof Inn Atlanta Airport NE - Conley. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof Management Rediresponse Specialist

10/10 Excellent

Marcus

Séjour de 1 nuit en octobre 2023
Réponse de Olivia RediResponse Specialist le 18 nov. 2023
Thank you, Marcus, for taking a moment to complete our survey. The staff at the Red Roof Inn Atlanta Airport NE - Conley and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 Bien

Bob

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nice place if you just need a good bed
Séjour de 1 nuit en septembre 2023

8/10 Bien

Tecorlia

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023

4/10 Médiocre

Luis

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The place smell like cigarettes, the ac was making weird sounds, the fridge was broken, I wouldn't recommend this place
Séjour de 2 nuits en septembre 2023

8/10 Bien

Efrem

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff are very nice and kind
Réponse de Olivia RediResponse Specialist le 18 nov. 2023
Thank you, Efrem, for telling us about your stay at the Red Roof Inn Atlanta Airport NE - Conley. I am glad you found our staff to be nice and kind. At Red Roof, we hope to continue to provide great experiences for you.Thank you again for sharing your experience with us. We would love to see you again at any one of our Red Roof locations. Sincerely, OliviaRed Roof Management RediResponse Specialist

6/10 Satisfaisant

Chris

Voyage d’affaires
Les points faibles : Personnel et service
If you’re a commercial truck driver & for whatever reason need to stay longer than 5 days this is NOT the place for us. They lie about being willing to make accommodations for us truck drivers especially if you’re Black.. Stayed 9 nights (originally booked 6 nights they called after receiving my RSVP from Expedia, complaining they not an extended stay I explained that I’m a truck driver & will be putting my truck in the shop they said they make exceptions for driver that changed after they saw I was black . I rebooked for an additional 5 nights bc truck still in the shop & they canceled my booking after 3 nights) bc my truck in the shop at Richard Kerns. Paid for every night thru Expedia, never caused any issues or problems, respectful anything I encountered staff.
Séjour de 3 nuits en mai 2023
Réponse de Olivia RediResponse Specialist le 18 nov. 2023
Hello Chris, I appreciate you sharing your feedback following your stay at the Red Roof Inn Atlanta Airport NE - Conley. I was saddened to read that your stay fell short of your expectations, due to the issues you highlighted. Please accept our apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. While Red Roof's goal is to deliver a clean, comfortable and value- based stay to all guests, it seems that we have fell short with you. To uphold our company’s high standards, your comments will be reviewed by staff in an effort to ensure you experience is not repeated. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 Satisfaisant

David, Miami

Voyage d’affaires
Les points forts : Personnel et service
ok
Séjour de 1 nuit en avril 2023
Réponse de Olivia RediResponse Specialist le 18 nov. 2023
Thank you, David, for taking a moment to complete our survey. The staff at the Red Roof Inn Atlanta Airport NE - Conley and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Horrible

Sonia

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A very strong cigarette smell
Séjour de 1 nuit en avril 2023
Réponse de Olivia RediResponse Specialist le 18 nov. 2023
Thank you, Sonia, for telling us about your stay at the Red Roof Inn Atlanta Airport NE - Conley. I am disappointed your experience fell short due to the strong odor you encounter. Please accept our sincerest apologies for the impact this had on your stay and can assure you this this is not reflective of our usual standards. While Red Roof goal is to deliver a clean, comfortable and value- based stay to all guests, it seems that we have fell short with you, so your comments will be reviewed by staff, in an effort to ensure you experience is not repeated. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

4/10 Médiocre

Krystal

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The biggest problem was the men openly selling hard drugs right outside our door. They had a scale and their product in plain view and made a sale three feet away from my 11 year old daughter as we were trying to enter the room. The room next to ours was being occupied by a working woman (based on what I heard her saying) and men were coming and going all night. You can hear everything happening outside and next door. It was hard to get any sleep. There were men doing drugs in the parking lot. There is a small bar located in the building between the office and the rooms. It has the potential to be a dangerous place. The pet relief area is small and not very accommodating for people who use wheelchairs or other mobility devices. The floor was sticky, but the rest of the room was pretty clean. The man who checked us in was friendly and helpful.
Séjour de 2 nuits en avril 2023
Réponse de Olivia RediResponse Specialist le 18 nov. 2023
Thank you, Krystal, for telling us about your stay at the Red Roof Inn Atlanta Airport NE - Conley. I am glad you found your room to be clean and our staff was friendly and helpful, despite these distasteful situations you encountered during your recent visit. Please accept our apologies for the impact this had on your stay and can assure you that this is nowhere near the standard we strive to uphold. While Red Roof goal is to deliver a clean, comfortable and value- based stay to all guests, it seems that we have fell short with you. To uphold our company’s high standards, your comments will be reviewed by staff, in an effort to ensure you experience is not repeated. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

6/10 Satisfaisant

carlos

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
You get what you pay for....bed sheets were clean though..
Séjour de 1 nuit en avril 2023
Réponse de Olivia RediResponse Specialist le 18 nov. 2023
Thank you, Carlos, for telling us about your stay at the Red Roof Inn Atlanta Airport NE - Conley. I am glad you found your bed sheets to be clean. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

8/10 Bien

Racquel

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en mars 2023
Réponse de Olivia RediResponse Specialist le 18 nov. 2023
Thank you, Racquel, for telling us about your stay at the Red Roof Inn Atlanta Airport NE - Conley. We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

4/10 Médiocre

Amber

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
The sheets had stains. Hair in the sink. Smelled like mildew. Only good thing was the staff was nice and it was quiet.
Séjour de 2 nuits en mars 2023

8/10 Bien

Nicolee

Les points forts : Propreté et infrastructures et conditions de l’hébergement
There was a dirty rag left in my room, one pillow had a stain . Other than that there were no bugs in the room or prostitution going on .
Séjour de 2 nuits en mars 2023
Réponse de Olivia RediResponse Specialist le 18 nov. 2023
Thank you Nicolee, for telling us about your stay at the Red Roof Inn Atlanta Airport NE - Conley. I am disappointed your experience was less than ideal due to the dirty rag you found in the room and the stain you found on the pillow. Please accept our apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. While Red Roof goal is to deliver a clean, comfortable and value- based stay to all guests, it seems that we have fell short with you, so your comments will be reviewed y staff in an effort to ensure your experience is not repeated. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

4/10 Médiocre

Javier

Séjour de 1 nuit en mars 2023
Réponse de Olivia RediResponse Specialist le 20 oct. 2023
Hello Javier, The staff at the Red Roof Inn Atlanta Airport NE - Conley and I appreciate your 2/5 score following your stay. In the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Horrible

Shevy

Les points faibles : Équipements
Séjour de 1 nuit en mars 2023
Réponse de Olivia RediResponse Specialist le 20 oct. 2023
Hello Shevy, The staff at the Red Roof Inn Atlanta Airport NE - Conley and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 Bien

Yvonne

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Bad customer service
The lady that did our check in was unprofessional and had a very nasty attitude.
Séjour de 1 nuit en mars 2023
Réponse de Olivia RediResponse Specialist le 20 oct. 2023
Hello Yvonne, Thank you for taking the time to write a review of your stay at the Red Roof Inn Atlanta Airport NE - Conley. Please accept our apologies for the rude attitude of our staff. To prevent this from happening again, your comments will be reviewed by staff, in an effort to ensure your experience is not repeated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Horrible

Shalaila

Les points faibles : Personnel et service et équipements
Séjour de 1 nuit en mars 2023
Réponse de Olivia RediResponse Specialist le 20 oct. 2023
Hello Shalaila, The staff at the Red Roof Inn Atlanta Airport NE - Conley and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 Satisfaisant

Imad

Séjour de 1 nuit en mars 2023

8/10 Bien

Mauricia

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Prices are higher inside than online and every person that works in the front office says a different price every day
Séjour de 1 nuit en mars 2023
Réponse de Olivia RediResponse Specialist le 20 oct. 2023
Hello Mauricia,Thank you for taking the time to write a review of your stay at the Red Roof Inn Atlanta Airport NE - Conley. I am disappointed you had a less than satisfactory experience. Please accept our apologies, as you indicated the price was high inside than online and all the other concerns that dampened your visit. To prevent this from happening again, your comments will be reviewed by staff, in an effort to ensure your experience is not repeated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 Médiocre

Yvonne

Les points faibles : Personnel et service
Séjour de 1 nuit en février 2023
Réponse de Olivia RediResponse Specialist le 20 oct. 2023
Hello Yvonne, The staff at the Red Roof Inn Atlanta Airport NE - Conley and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 Bien

Dwain

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2023
Réponse de Olivia RediResponse Specialist le 20 oct. 2023
Hello Dwain, The staff at the Red Roof Inn Atlanta Airport NE - Conley and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Mary

Séjour de 1 nuit en février 2023
Réponse de Olivia RediResponse Specialist le 20 oct. 2023
Hello Mary, The staff at the Red Roof Inn Atlanta Airport NE - Conley and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Horrible

KENNETH

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No place local to eat
Séjour de 1 nuit en février 2023
Réponse de Olivia RediResponse Specialist le 20 oct. 2023
Hello Kenneth,Thank you for taking the time to write a review of your stay at the Red Roof Inn Atlanta Airport NE - Conley. I am disappointed your experience was less than ideal due to the convenience of our location not being to your liking. Please accept our apologies for any inconvenience thus may have caused. To prevent this from happening again, your comments will be reviewed by staff, in an effort to ensure your experience is not repeated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 Satisfaisant

Chris

Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Couple nights stay, it served it purpose. Nothing more, nothing less..
Réponse de Kerry-Lee RediResponse Specialist le 30 janv. 2024
Dear Chris,Thank you for your feedback following your recent stay at the RED ROOF INN ATLANTA AIRPORT NE - CONLEY. I am happy to read that you were satisfied your stay. Guest comments are always welcomed at Red Roof as we focus on providing comfortable experiences.Thank you for your feedback. Sincerely,Red Roof Management