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Avis sur Holiday Inn Hotel & Suites Atlanta Airport-North, an IHG Hotel

3 out of 5
Holiday Inn Hotel & Suites Atlanta Airport-North, an IHG Hotel
1380 Virginia Avenue, Atlanta, GA

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 399 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 252 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 150 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 98 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 105 avis sur 1004." "

8,0/10

Propreté

8,0/10

Personnel et service

7,6/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

Philippe

Les points forts : Propreté et personnel et service
Très pratique à coté de l'aéroport, propre, personnel accomodant et poli. Dommage que la piscine aie été non disponible, un changement de serviettes et une gestion des.poubelles quotidiens auraient été apprécié mais somme toute bien agréable
Séjour de 4 nuits en juin 2022

6/10 Satisfaisant

Patricia

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en octobre 2018
Réponse de Anna le 24 oct. 2018
Thank you for your review.

8/10 Bien

Anthony

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was clean and I slept well. The shuttle was very nice and on time. The staff is very pleasant and helpful. I came for the pool and did not know it was closed so I feel disappointed, but the work out room was great.
Séjour de 1 nuit en mai 2024
Réponse de SDuncan le 22 mai 2024
Thank you for sharing your feedback!We always strive to provide a clean room and a comfortable stay for our guests, along with prompt shuttle service.We are working diligently with our contractors to have the pool operational for the summer. We understand how important this is for our guests' experience during the peak season.Thanks again for your feedback. We truly hope to see you again!

4/10 Médiocre

Rick

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dangerous, was almost mugged in the parking lot, disgusting!!
Séjour de 1 nuit en mai 2024
Réponse de SDuncan le 23 mai 2024
Rick,I'm truly sorry to hear about your experience. Unfortunately, we were not aware of such an incident taking place. Please know that the safety and security of our guests are always our top priorities. Our property has security overnight, and we would never condone any type of violence.

10/10 Excellent

BRITTAIN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de SDuncan le 22 mai 2024
Brittain,Thanks for taking the time to share your feedback with us. We are absolutely thrilled to hear that everything exceeded your expectations – that's always what we strive for. We genuinely can't wait to welcome you back for your next stay.

8/10 Bien

GLORIA, Tinton Falls

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property was able to accommodate our large group
Séjour de 3 nuits en mai 2024
Réponse de KGarcia le 20 mai 2024
Our team takes great pride in delivering quality service and it's a pleasure to host your group event glad that you enjoyed your stay with us.Hope to see you in the near future!

10/10 Excellent

Daniel

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything
Séjour de 1 nuit en mai 2024
Réponse de SDuncan le 16 mai 2024
Thank you for taking the time to share your feedback with us! We're delighted to hear that your experience with us was to your satisfaction. We eagerly anticipate the opportunity to host you again.

2/10 Horrible

Matthew

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de KGarcia le 20 mai 2024
Hello - thank you for taking the time to leave us a review. We apologize for falling short of your expectations. We appreciate you sharing your experience and we will use this feedback to make improvements moving forward. Thank you for staying with us.

10/10 Excellent

Kimberly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de KGarcia le 14 mai 2024
We are extremely happy to know that you enjoyed your stay with us. We look forward to seeing you again on your next visit.

6/10 Satisfaisant

Deanne

Voyage en famille
Les points faibles : Équipements
Website room pictures shows rooms being booked with doors and balconies but when we arrived we did not have rooms that matched the pictures. Staff tried to help out. Website advertises as one of the few properties that has a pool. No mention of it not being open. I am claustrophobic and terrified of elevators and there was no stair access up to the second floor to half the hotel. It was the last day of my holidays and my birthday so our last day in Georgia was not great.
Séjour de 1 nuit en avril 2024
Réponse de SDuncan le 1 mai 2024
Firstly, we would like to thank you for sharing your feedback with us. We appreciate it greatly! We wanted to let you know that our team is working very hard to get the outdoor pool ready for the upcoming Summer season. We understand how much our guests love to enjoy the pool during their stay and we are taking all necessary steps to ensure that it is cleaned and fully operational for your enjoyment.We are truly sorry for any inconvenience caused during your previous visit. We hope that you will give us another chance to make things right and we would love to have you back with us. Thank you again for your feedback and we hope to see you soon!

8/10 Bien

Tara, Arlington

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They keep it clean stuff are friendly and very helpful
Séjour de 3 nuits en avril 2024
Réponse de Kristian le 7 avr. 2024
Hi Tara --Thank you so much for staying with us. We are please to hear that you enjoyed your experience. We hope to see you again soon.

10/10 Excellent

Pamela, Weldon

Séjour de 6 nuits en mars 2024
Réponse de SDuncan le 29 avr. 2024
We are extremely happy to know that you enjoyed your stay with us. We look forward to seeing you again on your next visit.

10/10 Excellent

Hatice, Spartanburg

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We stayed at the Holiday Inn Hotel & Suites Atlanta Airport-North for two night when we traveled overseas. The hotel is conveniently located, staff is really nice, there were no hidden fees (unlike several other hotels we used in the same area), it was disabled friendly and safe. We will stay again.
Séjour de 2 nuits en mars 2024
Réponse de Carm le 25 mars 2024
Thank you for the excellent rating, 5 out of 5. We are happy that your experience was so pleasant, and you enjoyed so many aspects of our hotel. Please stay with us next time you are in town!

10/10 Excellent

Syretta

Séjour de 2 nuits en mars 2024
Réponse de SDuncan le 29 avr. 2024
Our team takes great pride in delivering quality service and it's a pleasure to know you had an enjoyable stay with us.As always, we are excited to see you again.

6/10 Satisfaisant

Mehmet

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Needs a major upgrades. Everything is old, bathroom is really old, tv unit is not functioned right, no usb plugs for charge to electronic devices.
Séjour de 2 nuits en mars 2024
Réponse de Carm le 21 mars 2024
Hello - thank you for taking the time to leave us a review. We apologize for falling short of your expectations. We appreciate you sharing your experience and we will use this feedback to make improvements moving forward. Thank you for staying with us.

10/10 Excellent

LaLea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Hotel Management le 9 mars 2024
Thank you for staying with us. We appreciate your feedback and look forward to serving you again soon.

8/10 Bien

Laura Lane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 9 mars 2024
Thank you for staying with us. We appreciate your feedback and look forward to serving you again soon.

10/10 Excellent

Connie

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The lobby is clean and updated. The room is good. There are lots of restaurants within walking distance. Check-in was easy and front desk staff were polite and checked me in without any issues and with a smile. This is a great choice for a reasonably priced, average hotel that gets the job done and meets basic standards.
Séjour de 1 nuit en mars 2024
Réponse de RP le 6 mars 2024
Thank you for staying with us. We appreciate your feedback and look forward to serving you again soon.

10/10 Excellent

Cindi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Want to give a special thanks to employee at front desk don't know her name but she was wonderful and sweet.. Worked night shift about 11pm on Tuesday.. She should be recognized.... Thanks again so much
Séjour de 1 nuit en février 2024
Réponse de Chloe le 27 févr. 2024
Hi Cindi - Thank you for leaving us a review. We are pleased to hear that you have a great experience with a front desk team member. We hope to see you again soon!

6/10 Satisfaisant

YUE

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Bus shuttle is OK, but not frequent enough
Réponse de Chloe le 20 févr. 2024
Hello - thank you for leaving us a review! We are pleased to hear that you enjoyed our airport shuttle. We hope to see you again soon!

10/10 Excellent

KIA

Voyage en couple
The location the staff and the food
Séjour de 2 nuits en février 2024
Réponse de Chloe le 20 févr. 2024
Hi KIA - Thanks for the review! We are pleased to hear that you enjoyed our location, staff, and dining options. We hope to see you again soon!

10/10 Excellent

Erika

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Chloe le 20 févr. 2024
Thank you for the review, Erika! We are pleased to hear that you enjoyed your stay. We hope to see you again soon!

2/10 Horrible

Luis

Voyage d’affaires
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The heater in my room never worked, I asked twice in front desk to change my room or send maintenance to fix the heater and never provided a solution. They said someone was on the way, I stayed 4 nights and the whole nights I was freezing. Terrible experience.
Réponse de Chloe le 7 févr. 2024
Hi Luis - Thank you for taking the time to leave us a review. We are very sorry to hear about your experience. We value guest experience and apologize for falling short during your stay. Thank you for sharing your experience, we will use your feedback to make improvements moving forward.

8/10 Bien

Bree

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Chloe le 7 févr. 2024
Hi Bree --Thank you so much for staying with us. We are please to hear that you enjoyed your experience. We hope to see you again soon.

10/10 Excellent

Gisela

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed at this hotel after an unexpected missed connecting flight at the Atlanta Airport. Transportation to and from the Airport was quick and convenient. The staff was friendly. The rooms where fine for an overnight. The hotel has dining options. Overall a great spot for a travel layover/unexpected overnight.
Séjour de 1 nuit en janvier 2024
Réponse de KPG le 30 janv. 2024
Thank you for leaving us a review we greatly appreciate it. We love to hear that you enjoyed your stay with us. We will be sharing your kind words to staff.Hope to welcome you again in the near future.

10/10 Excellent

Abbie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff are amazing
Séjour de 1 nuit en janvier 2024
Réponse de KPG le 30 janv. 2024
Thank you for leaving us 5 star review.We appreciate you!

10/10 Excellent

Noah

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We got a box of tissues from the front desk.
Séjour de 1 nuit en janvier 2024
Réponse de Chloe le 30 janv. 2024
Hi Noah -Thanks for leaving us a review. We are pleased to hear that you enjoyed your stay with us. We hope to see you again soon!

8/10 Bien

Carl

Séjour de 1 nuit en janvier 2024
Réponse de Carm le 21 mars 2024
Hello, Thank you for taking the time to leave us a rating. I am happy that you gave us a positive rating and we appreciate that you stayed with us.I welcome the opportunity to have you stay with us again!

10/10 Excellent

Shane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Would stay here again
Séjour de 1 nuit en janvier 2024
Réponse de KPG le 28 janv. 2024
Thanks for the leaving us a great review!

10/10 Excellent

Reginald

Séjour de 1 nuit en janvier 2024
Réponse de KPG le 28 janv. 2024
Thanks for leaving us a great view!

4/10 Médiocre

Patrick

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Maybe
There was stains on the bed sheets. Rude desk clerks.
Séjour de 2 nuits en janvier 2024
Réponse de KPG le 30 janv. 2024
Sorry to hear that your room was not ideal. We will be sharing your feedback with hotel management in order to get this corrected.We do truly appreciate you for staying with and hope to see you in the future.

6/10 Satisfaisant

Jenna

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Found two hairs in my sheets near my pillow when I climbed into bed. Need I say more?
Séjour de 1 nuit en janvier 2024
Réponse de Chloe le 23 janv. 2024
Hi Jenna --Thank you for taking the time to leave us a review. We are very sorry to hear about your experience. We value guest feedback and will use this information to make improvements moving forward. We hope to have the chance to redeem ourselves in the future. Thanks for staying with us.

10/10 Excellent

Rasheeda

Séjour de 2 nuits en janvier 2024
Réponse de KPG le 23 janv. 2024
Thank You for the 5 star review!

10/10 Excellent

Timothy

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
—
Séjour de 3 nuits en janvier 2024
Réponse de KPG le 21 janv. 2024
Thanks for the review.

10/10 Excellent

Deon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place and location
Séjour de 1 nuit en janvier 2024
Réponse de KPG le 21 janv. 2024
Thank you for the review.

8/10 Bien

Nicola

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de kPG le 20 janv. 2024
Thanks leaving a review, we greatly appreciated it.

10/10 Excellent

Paula

Séjour de 1 nuit en janvier 2024
Réponse de Chloe le 18 janv. 2024
Hi Paula - Thank you for taking the time to leave us a review. We are pleased to hear that you enjoyed your stay. We hope to see you again soon.

8/10 Bien

Brittany

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed our stay for a retreat. The rooms were great and staff were excellent! Would stay again.
Séjour de 2 nuits en janvier 2024
Réponse de Chloe le 18 janv. 2024
Hi Brittany - Thank you for leaving a review. We are pleased to hear that you enjoyed your room and our friendly staff. We hope to welcome you back to the hotel soon.

10/10 Excellent

Michelle, andrews

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked that so many dining options in walking distance, cleanliness, good environment Didnt like the parking fee for guests, had to go back to get my breakfast tickets, they didnt give during check-in. I would stay again. Nice breakfast buffet-could offer more cold drinks. Only saw ice water and oj
Séjour de 1 nuit en janvier 2024
Réponse de Chloe le 18 janv. 2024
Hi Michelle - Thank you for leaving us a review. We are happy to hear that you enjoyed our property's location and cleanliness. We hope to welcome you back on your next trip to Atlanta.

4/10 Médiocre

Trudy

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is old and run down, in desperate need of a major remodel. The man at the desk was super nice and very polite, but the check in line was long at midnight and everyone was tired. This is the most run down IHG property I've ever stayed at!
Séjour de 1 nuit en janvier 2024
Réponse de Chloe le 18 janv. 2024
Hi Trudy -Thank you for leaving us a review. We are sorry to hear that our hotel did not meet expectations. We value guest feedback so we can make improvements moving forward. Thank you for staying with us.

8/10 Bien

Daniel, Trussville

Séjour de 1 nuit en janvier 2024
Réponse de Chloe le 7 févr. 2024
Hi Daniel - thank you for taking the time to leave us a review. We are please to hear that you enjoyed your stay with us. We hope to see you again soon!

8/10 Bien

Jorge L

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I read reviews before booking and I was a bit hesitant. But my stay was great, the bathroom and bedroom overall were spotless and the service from both the Front Desk agent and the Shuttle Driver were great. The only issue I had was dinning after 10pm, very limited in the area.
Séjour de 1 nuit en janvier 2024
Réponse de Chloe le 18 janv. 2024
Hi Jorge - Thank you for taking the time to leave us a review. We are pleased to hear that you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

Dontavius

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful time
Professional and friendly staff, clean room, convenient location. I truly enjoyed my stay.
Séjour de 2 nuits en janvier 2024
Réponse de Chloe le 15 janv. 2024
Hi Dontavius - Thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your stay. We hope to see you again during your next trip to Atlanta. Thanks for staying with us!

10/10 Excellent

Shamyra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Customer service was great although I never received a remote control for the television after reporting there was none
Séjour de 3 nuits en janvier 2024
Réponse de Chloe le 15 janv. 2024
Hi Shamyra - Thank you for taking the time to leave us a review. We are pleased to hear that you enjoyed your stay with us! We hope to welcome you back on your next trip to Atlanta.

4/10 Médiocre

Timothy

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
As an IHG member I was asked if I would like a late checkout of 3 pm. I find that as a big perk to choosing Holiday Inn. However the staff began banging in the door and threatening to charge another night at 12:30 and continued it even after I tried explaining that I had a 3 pm checkout. It didn’t seem to matter to them. So I left at 2 even after explaining to the front desk.
Séjour de 1 nuit en janvier 2024
Réponse de Chloe le 15 janv. 2024
Hi Timothy - Thank you for leaving us a review. We are sorry to hear that we did not meet expectations. We strive to provide a quality guest experience, and apologize for falling short during your stay. Thank you for staying with us.

10/10 Excellent

Kristen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best desk reception ever. Tough travel day, tons of plane cancellations meant tons of work for the staff and they handled it like consummate professionals. We’re very kind and understanding and they worked very quickly, considering how many of us were in line when we got off the shuttle 10 out of 10 would book again
Séjour de 1 nuit en janvier 2024
Réponse de Chloe le 12 janv. 2024
Hi Kristen - Thank you for taking the time to leave us a review. We are pleased to hear that you enjoyed your experience. We hope to welcome you back on your next trip to Atlanta.

10/10 Excellent

Kristine

Séjour de 1 nuit en janvier 2024
Réponse de Chloe le 12 janv. 2024
Hi Kristine - Thank you for leaving us a review! We are pleased to hear that you enjoyed your stay. We hope to see you again soon.

8/10 Bien

Osmer

Séjour de 2 nuits en janvier 2024
Réponse de Chloe le 7 févr. 2024
Hi Osmer - thank you for the positive review! We are please to hear that you enjoyed your stay. We hope to see you again soon.

2/10 Horrible

Osmer

Séjour de 2 nuits en janvier 2024
Réponse de Chloe le 12 janv. 2024
Hi Osmer - Thank you for taking the time to leave us a review. We are sorry to see that we did not meet your expectations. We hope to have the chance to redeem ourselves on your next trip to Atlanta.

8/10 Bien

Mary

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property is fine but the shuttle from the airport is a total pain. Calling ahead was required but when I was told the van would be there at 8:30 pm, the van had already gone. There are a number of Hilton vans picking people up but they would not deliver to a different property. We were finally picked up by an unrelated driver who took pity on us. It was freezing and we had already had a long day.
Séjour de 1 nuit en janvier 2024
Réponse de Chloe le 12 janv. 2024
Hi Mary - Thank you for taking the time to leave us a review. We are sorry to hear about your experience using our shuttle. Our shuttle is scheduled to run to the domestic terminal every 30 minutes. We apologize for your inconvenience. We are happy to hear you enjoyed the hotel. Thanks for staying with us!