Avis sur Baymont by Wyndham Kennesaw
Baymont by Wyndham Kennesaw
3192 Barrett Lakes Blvd, Kennesaw, GA
Avis
7,6
Bien
7,6/10
Propreté
8,2/10
Personnel et service
7,0/10
Équipements
7,2/10
Infrastructures et conditions de l’hébergement
6,8/10
Écoresponsabilité
Avis
Voyage en famille
12 août 2023
Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Guest Relations Specialist le 15 août 2023
Hi Denis! We strive to give you a great experience, and are pleased to learn that we were able to meet your expectations in many ways; though we regret to hear that you weren't thoroughly impressed with our bathroom. We apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We also do insist that smokers refrain from smoking in our non-smoking hotel rooms, and we apologize for any evidence of it in the room. We appreciate the compliments and the comments regarding areas where can improve. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and we hope you'll return to see how we grow and evolve.
4/10 Médiocre
Pamela
Voyage en famille
11 mai 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Pamela
Séjour de 1 nuit en mai 2024
Réponse de Manager le 12 mai 2024
Thank you for your feedback. First of all, this property has been recently remodeled with brand new furniture, new hardwood floors, and newly painted rooms and doors. I am not sure if you are referring to our property.
4/10 Médiocre
Sir
9 mai 2024
Sir
Séjour de 3 nuits en mai 2024
Réponse de Manager le 10 mai 2024
Hello Sir,We appreciate your feedback and take your concerns seriously. It is important to us that our guests feel safe during their stay. We apologize for any inconvenience this may have caused and encourage you to reach out to management directly to address these issues further. Your safety and security are our top priorities, and we will investigate this matter promptly.
8/10 Bien
Leshunn
Voyage en famille avec de jeunes enfants
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Leshunn
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Specialist le 6 mai 2024
Hi Leshunn,We're thrilled to hear that you appreciated our upgraded rooms during your stay! Our team takes great pride in providing a comfortable and welcoming environment for all our guests. It's wonderful to know that you found our staff accommodating; we strive to offer exceptional service to enhance your experience. Your feedback motivates us to maintain the high standards we aim for. Thank you for choosing to stay with us, and we hope to welcome you back again soon!
6/10 Satisfaisant
Beverly
Voyage en famille, Voyage en groupe
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beverly
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Specialist le 4 mai 2024
Hi Beverly,We're thrilled to hear you found our hotel to have potential, and we appreciate your understanding as we undergo renovations to enhance our guests' experiences. Meeting your needs is always our top priority, and we're delighted to hear that you felt well taken care of during your stay. Our location in a safe area, close to various dining and shopping options, as well as being conveniently situated near the freeway and college, adds to the overall convenience of your visit. We hope to welcome you back again soon for another enjoyable stay.
6/10 Satisfaisant
Robert
Voyage en couple
28 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Robert
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 29 avr. 2024
Hi Robert,We sincerely appreciate your loyalty as a regular guest and apologize for any inconvenience caused by the recent remodeling process. While we understand your disappointment with the temporary discomfort, we assure you that our renovation efforts are aimed at enhancing the overall guest experience. Your feedback is invaluable to us, and we will certainly take it into consideration as we strive to continually improve our accommodations. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable stay.
8/10 Bien
Rebecca
Voyage en couple
24 avr. 2024
Les points forts : Propreté et personnel et service
Rebecca
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 24 avr. 2024
Hi Rebecca,We apologize for any inconvenience you experienced during your stay. While we regret that the absence of an elevator on the second floor caused inconvenience, we do strive to offer assistance with luggage whenever possible. Regarding cleanliness, our housekeeping team maintains rigorous standards, and we will investigate your concerns to ensure they are addressed promptly. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.
4/10 Médiocre
Janice
Voyage en famille
21 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Janice
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 21 avr. 2024
Hi Janice,We appreciate your feedback and regret to hear about your disappointment. Our location near great restaurants and LSU indeed offers convenient access to local attractions. Regarding your concerns about the hotel's condition, we take cleanliness seriously and regularly maintain our facilities to ensure a comfortable stay for all guests. We'll investigate the areas you mentioned to address any issues promptly. Thank you for bringing this to our attention.
6/10 Satisfaisant
stuart
18 avr. 2024
stuart
Séjour de 1 nuit en avril 2024
Réponse de Manager le 20 avr. 2024
Hello stuart,We appreciate your feedback and are glad you found our hotel to be a good value. Should you have any other comments or concerns, please don't hesitate to reach out to our management team directly.
8/10 Bien
Mayra
17 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mayra
Séjour de 1 nuit en avril 2024
Réponse de Manager le 20 avr. 2024
Hello Mayra,We are thrilled to hear you had a positive experience during your stay with us. We hope to welcome you back soon for another enjoyable stay!
4/10 Médiocre
Leslie
15 avr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Leslie
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 16 avr. 2024
Hi Leslie,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Ensuring our guests' comfort is our top priority, and we are committed to addressing maintenance and cleanliness issues promptly. We continuously strive to maintain a peaceful environment for all our guests and will look into ways to enhance noise control measures. Thank you for bringing these concerns to our attention; we will work diligently to make necessary improvements.
10/10 Excellent
Karrie
Voyage en groupe
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karrie
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 16 avr. 2024
Hi Karrie,We're thrilled to hear you had a pleasant stay and found our staff friendly! Our team takes great pride in providing exceptional service to all our guests. It's wonderful to know that our efforts made your experience enjoyable. Your kind words motivate us to continue delivering top-notch hospitality. We look forward to welcoming you back for another memorable stay in the future.
10/10 Excellent
Leonard
Voyage en famille
13 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Leonard
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Specialist le 13 avr. 2024
Hi Leonard,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
4/10 Médiocre
Paige
Voyage en couple
8 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Paige
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Specialist le 9 avr. 2024
Hi Paige,We sincerely apologize for the inconvenience you experienced during your stay. Maintaining high standards of cleanliness is paramount to us, and we regret that your expectations were not met. Rest assured, we have addressed your concerns with our housekeeping team to ensure such lapses are rectified promptly. Your feedback is invaluable in helping us improve our services for future guests. We hope to have the opportunity to welcome you back and provide you with the exceptional experience that we strive to deliver.
6/10 Satisfaisant
Desmond
Voyage en famille
7 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Desmond
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Specialist le 8 avr. 2024
Hi Desmond,We sincerely apologize for any inconvenience caused during your stay. Our housekeeping team prioritizes cleanliness and we regret that we fell short of your expectations. We continuously strive to maintain impeccable standards throughout our property, including our linens. Your feedback is invaluable to us, and we will address these concerns internally to ensure a more enjoyable experience for all our guests in the future.
4/10 Médiocre
Jenifer
Voyage en famille
2 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Jenifer
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Specialist le 3 avr. 2024
Hi Jenifer,We appreciate your feedback regarding your recent stay with us. While we're glad to hear that the rest of your room met your expectations, we apologize for any oversight regarding the cleanliness of the bathroom. Our housekeeping team strives to maintain high standards of cleanliness, and we will address this issue promptly to ensure it doesn't happen again. Your input helps us improve, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.
4/10 Médiocre
Chris
Voyage en famille
30 mars 2024
Les points faibles : Propreté
Chris
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Specialist le 31 mars 2024
Hi Chris,We sincerely apologize for the inconvenience you experienced during your stay with us. Cleanliness and maintenance are top priorities, and we regret that we fell short of your expectations in these areas. Our team is dedicated to resolving issues promptly, and while we understand your frustration with the offered room, please know that we continuously strive to improve our accommodations. Your feedback is invaluable to us, and we will take immediate steps to address the concerns you've raised.
2/10 Horrible
Ray
Voyage en famille, Voyage en groupe
30 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ray
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Specialist le 31 mars 2024
Hi Ray,We sincerely apologize for any inconvenience caused by the ongoing construction at our property. While we understand it may disrupt the ambiance, we strive to minimize its impact on our guests' experience. Regarding the breakfast options, we regret that they did not meet your expectations. We constantly aim to improve and appreciate your feedback to ensure a more satisfying stay for all future guests.
8/10 Bien
Dean, Des Moines
Voyage en couple
30 mars 2024
Les points forts : Propreté, personnel et service, équipements
Dean
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Specialist le 31 mars 2024
Hi Dean,We're thrilled to hear that you had a positive experience with our staff during check-in! Providing exceptional service is a top priority for us, and we're glad to see that reflected in your feedback. Our team works hard to ensure a smooth and welcoming arrival for all our guests, and it's rewarding to know that their efforts were appreciated. We hope the rest of your stay was equally enjoyable, and we look forward to welcoming you back in the future.
2/10 Horrible
Craig
Voyage en famille
26 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Craig
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Specialist le 27 mars 2024
Hi Craig,We sincerely apologize for the inconvenience you experienced during your stay. Maintaining cleanliness and comfort for our guests is a top priority, and we regret that your expectations were not met in this instance. We will address the issues you've mentioned with our housekeeping and maintenance teams to ensure such lapses do not recur. Your feedback is invaluable to us as we continuously strive to improve our services and facilities.
4/10 Médiocre
Tammy
25 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Tammy
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations Specialist le 26 mars 2024
Hi Tammy,We're sorry to hear that you had a less than satisfactory experience during your stay. While we understand your disappointment with the lack of an elevator, please note that our property states this in its descriptions to manage guest expectations. As for cleanliness, we take the utmost care to maintain high standards of hygiene throughout our premises and would appreciate any specific feedback you can provide to address any shortcomings you encountered. Your feedback is invaluable to us as we continually strive to improve our guests' experiences.
4/10 Médiocre
Maurice
Voyage en famille
25 mars 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Maurice
Séjour de 3 nuits en mars 2024
Réponse de Guest Relations Specialist le 26 mars 2024
Hi Maurice,We're genuinely sorry to hear about your disappointing experience during your recent stay. Maintaining cleanliness and comfort for our guests is a top priority, and we regret that we fell short of your expectations in this instance. Rest assured, we take such feedback seriously and are addressing these concerns with our housekeeping and kitchen teams to ensure that our standards are consistently upheld. Your feedback helps us to continually improve, and we hope for the opportunity to better serve you in the future.
2/10 Horrible
Adam
Voyage en famille
23 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Adam
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Specialist le 24 mars 2024
Hi Adam,We're truly sorry to hear about your disappointing experience during your recent stay. Maintaining pristine cleanliness is a top priority for us, and we deeply regret that we fell short of your expectations. Rest assured, we're investigating these issues internally to ensure they are promptly addressed and remedied. Your feedback is invaluable in helping us uphold the high standards we strive for.
10/10 Excellent
terry
19 mars 2024
terry
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Specialist le 9 avr. 2024
Hi Terry,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
8/10 Bien
Andy
18 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Andy
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations Specialist le 19 mars 2024
Hi Andy,We're thrilled to hear that you found our hotel to be a good value for your stay. Providing excellent value for our guests is a top priority for us, and we're pleased that you felt you received a fair deal. Our team works diligently to maintain competitive pricing without compromising on quality, ensuring that our guests have a comfortable and enjoyable experience without breaking the bank. Your feedback is greatly appreciated, and we look forward to welcoming you back for another pleasant stay in the future.
10/10 Excellent
ARLENE
16 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ARLENE
Séjour de 2 nuits en mars 2024
Réponse de Manager le 19 mars 2024
Hello ARLENE,We are pleased to hear that you enjoyed your stay with us. Providing a peaceful and pleasant experience is our top priority for all guests. Thank you for choosing our hotel and we hope to welcome you back soon.
4/10 Médiocre
Mohit
Voyage d’affaires
12 mars 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Mohit
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations Specialist le 13 mars 2024
Hi Mohit,We sincerely appreciate your feedback regarding your recent stay with us. While we're pleased to hear that our location met your expectations, we apologize for any inconvenience caused by noise disturbances in the morning. Rest assured, we are continually striving to minimize such disturbances to ensure a peaceful environment for all our guests. Additionally, we take cleanliness very seriously, and we'll be addressing your concerns promptly to uphold our high standards. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.
6/10 Satisfaisant
Mark
Voyage en famille
10 mars 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Specialist le 11 mars 2024
Hi Mark,We apologize for any inconvenience caused by the renovations during your stay. Renovations are essential for maintaining our high standards, and while we strive to minimize disruption, some inconveniences may occur. Regarding the breakfast experience, we regret to hear about the shortage of coffee and cups; rest assured, we will address this with our staff to ensure better preparation in the future. We appreciate your feedback and hope to welcome you back for an improved experience.
8/10 Bien
charles
10 mars 2024
charles
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Specialist le 31 mars 2024
Hi Charles,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
4/10 Médiocre
Bridget
10 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bridget
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Specialist le 12 mars 2024
Hi Bridget,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We take cleanliness and guest satisfaction seriously, and we will address the issues you've mentioned with our housekeeping team to ensure our standards are consistently met. Regarding the incident you witnessed, please be assured that we take matters of guest safety and security very seriously and will investigate the situation thoroughly. We regret any miscommunication or discomfort caused and will take steps to prevent such incidents from occurring in the future. Thank you for bringing these concerns to our attention.
8/10 Bien
James
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Specialist le 11 mars 2024
Hi James,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating and a positive note about our location, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
8/10 Bien
Paul, New Salisbury
3 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Paul
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 mars 2024
Hello Paul,Thank you for sharing your feedback with us. We are glad to hear that you found the room and facilities satisfactory overall. We apologize for any inconvenience caused by the cleanliness issue and will address this with our housekeeping team for future improvements. Your comments help us enhance our guest experience.
8/10 Bien
Glenn
1 mars 2024
Les points forts : Personnel et service
Glenn
Séjour de 1 nuit en février 2024
Réponse de Manager le 3 mars 2024
Hello Glenn,We appreciate you sharing your experience and hope to welcome you back for an even better stay in the future.
4/10 Médiocre
Robert
Voyage en famille
26 févr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Specialist le 27 févr. 2024
Hi Robert,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our hotel strives to accommodate all guests' needs to the best of our ability. While we regret the challenges you encountered with room allocation and the amenities provided, such as the furniture and breakfast offerings, we assure you that your concerns will be shared with our team for further improvement. We value your patronage and hope to have the opportunity to better serve you in the future.
8/10 Bien
Siddique
Voyage d’affaires
21 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Siddique
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Specialist le 22 févr. 2024
Hi Siddique,We're delighted to hear that you enjoyed a peaceful stay with us and that your check-in experience was smooth. Providing a serene environment for our guests is a top priority, and we're thrilled that we met your expectations in this regard. Our team works diligently to ensure a hassle-free check-in process, allowing you to begin your stay with ease. Your feedback is greatly appreciated, and we hope to welcome you back for another enjoyable visit in the future.
8/10 Bien
Jonathan
Voyage en famille avec de jeunes enfants
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jonathan
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Specialist le 18 févr. 2024
Hi Jonathan,We're thrilled to hear that you had a positive experience with our friendly staff and enjoyed our delicious breakfast offerings during your recent stay. It's wonderful to know that you're considering staying with us again in the future when passing through the area. We take pride in providing exceptional service and amenities to all our guests, and we look forward to welcoming you back whenever your travels bring you back our way. Thank you for choosing to stay with us!
10/10 Excellent
James
11 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Specialist le 11 févr. 2024
Hi James,We're thrilled to hear that you enjoyed our breakfast offerings during your stay! Our team takes great pride in providing a delicious and satisfying start to our guests' days. From freshly prepared dishes to a variety of options catering to different tastes, we strive to ensure that every guest's morning is off to a fantastic start. Your positive feedback is truly appreciated and serves as encouragement for us to maintain and even exceed the high standards we set for ourselves. We look forward to welcoming you back for another delightful stay in the future!
10/10 Excellent
James
6 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Specialist le 7 févr. 2024
Hi James,We're thrilled to hear that you had such a positive experience during your stay, and we sincerely appreciate your perfect score! Regarding the issue with your keycard, we apologize for the inconvenience you experienced. Our team works diligently to ensure seamless access to rooms, but occasional technical glitches may occur. We appreciate your patience and understanding as we strive to promptly resolve any issues that arise. Rest assured, we'll take your feedback into account to improve our services for future guests.
8/10 Bien
Gabriele
3 févr. 2024
Gabriele
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Specialist le 5 févr. 2024
Hi Gabriele,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
4/10 Médiocre
Sharon Lynn
Voyage en famille avec de jeunes enfants
30 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Sharon Lynn
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Specialist le 31 janv. 2024
Hi Sharon Lynn,We sincerely appreciate your feedback and would like to express our concern regarding the incident your daughter experienced. The safety and well-being of our guests are of utmost importance to us, and we are actively investigating the matter to ensure a secure environment for everyone. Regarding the cleanliness concerns you raised, we apologize for any inconvenience and assure you that we are addressing the issue with our housekeeping team. Additionally, we appreciate your feedback on the breakfast offerings and will take it into consideration for future improvements. We value your input as it helps us enhance our services for a better overall guest experience.
8/10 Bien
Robert, Macon
Voyage d’affaires
23 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Specialist le 25 janv. 2024
Hi Robert,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
8/10 Bien
Scott
23 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Scott
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Specialist le 23 janv. 2024
Hi Scott,We appreciate your positive feedback regarding the cleanliness and tranquility of our rooms, as well as the friendliness of our staff. It is always our priority to ensure a comfortable and enjoyable stay for our guests. We take pride in maintaining high standards of cleanliness throughout our premises to create a serene environment. Our dedicated staff members are committed to providing exceptional service, and we are delighted to hear that their efforts contributed to your positive experience. Thank you for choosing our hotel, and we look forward to welcoming you again in the future.
10/10 Excellent
Judy
Voyage en famille
23 janv. 2024
Les points forts : Propreté et équipements
Judy
Séjour de 3 nuits en janvier 2024
Réponse de Guest Relations Specialist le 23 janv. 2024
Hi Judy,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
10/10 Excellent
Kathryn
Voyage en couple
21 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kathryn
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Specialist le 22 janv. 2024
Hi Kathryn,We sincerely appreciate your positive feedback and are delighted to hear that you found our rooms clean and the check-in process seamless. Our commitment to maintaining a comfortable environment is reflected in recent renovations that have enhanced the overall experience. We're pleased that you enjoyed the improved amenities, including the cozy beds and efficient HVAC system. It would be our pleasure to welcome you back, and we look forward to hosting you again in the future.
8/10 Bien
Merilee
Voyage en famille
20 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Average hotel
Merilee
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 20 janv. 2024
Hello Merilee,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our friendly and helpful staff. We apologize for any inconvenience you experienced with the water temperature and the milk in the breakfast area. We strive to provide a comfortable stay for our guests and appreciate your understanding regarding the age of our hotel and the lack of elevators.
6/10 Satisfaisant
Madison
Voyage en famille
16 janv. 2024
Les points forts : Personnel et service
Madison
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Specialist le 16 janv. 2024
Hi Madison,We appreciate the feedback regarding your experience with our complimentary breakfast. We sincerely apologize for any inconvenience caused by the limited selection during your stay. Our team continuously strives to enhance the quality of our offerings, and we regret that it did not meet your expectations. Rest assured, we have shared your comments with our kitchen staff to address these concerns and ensure a more satisfying experience for future guests. Your insights are invaluable in our commitment to providing an improved and enjoyable stay for all.
2/10 Horrible
Brandon
15 janv. 2024
Brandon
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Specialist le 16 janv. 2024
Hi Brandon,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
10/10 Excellent
Philip
12 janv. 2024
Philip
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Specialist le 14 janv. 2024
Hi Philip,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
10/10 Excellent
Tiara
12 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tiara
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 14 janv. 2024
Hello Tiara,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had such a positive experience with us. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back in the future. Safe travels!
10/10 Excellent
James
11 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 14 janv. 2024
Hello James,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. Should you have any further feedback or if there is anything we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future for another exceptional stay.