Façade de l’hébergement

Avis sur Baymont by Wyndham Kennesaw

2.5 out of 5
Baymont by Wyndham Kennesaw
3192 Barrett Lakes Blvd, Kennesaw, GA

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 296 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 354 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 187 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 97 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 68 avis sur 1002." "

7,6/10

Propreté

8,2/10

Personnel et service

7,0/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Denis

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Convenient location, good breakfast, comfy beds, quiet room, good wi-fi. Smell cigarette smoke in bathroom, bathroom not clean.
Séjour de 1 nuit en août 2023
Réponse de Guest Relations Specialist le 15 août 2023
Hi Denis! We strive to give you a great experience, and are pleased to learn that we were able to meet your expectations in many ways; though we regret to hear that you weren't thoroughly impressed with our bathroom. We apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We also do insist that smokers refrain from smoking in our non-smoking hotel rooms, and we apologize for any evidence of it in the room. We appreciate the compliments and the comments regarding areas where can improve. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and we hope you'll return to see how we grow and evolve.

4/10 Médiocre

Pamela

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Bed was comfortable but the building is old, peeling paint, yellowing fixtures, outdated AC unit. Staff was friendly but I would not stay there again
Séjour de 1 nuit en mai 2024
Réponse de Manager le 12 mai 2024
Thank you for your feedback. First of all, this property has been recently remodeled with brand new furniture, new hardwood floors, and newly painted rooms and doors. I am not sure if you are referring to our property.

4/10 Médiocre

Sir

Did not like that I could not safely secure the room…ground floor windows would not lock close, sashes and frame were cracked and broken. Safety latch on door had been ripped loose and light bulbs were burnt out…Not a secure safe place to stay!
Séjour de 3 nuits en mai 2024
Réponse de Manager le 10 mai 2024
Hello Sir,We appreciate your feedback and take your concerns seriously. It is important to us that our guests feel safe during their stay. We apologize for any inconvenience this may have caused and encourage you to reach out to management directly to address these issues further. Your safety and security are our top priorities, and we will investigate this matter promptly.

8/10 Bien

Leshunn

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The rooms have definitely been upgraded. Staff was very accomodating.
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Specialist le 6 mai 2024
Hi Leshunn,We're thrilled to hear that you appreciated our upgraded rooms during your stay! Our team takes great pride in providing a comfortable and welcoming environment for all our guests. It's wonderful to know that you found our staff accommodating; we strive to offer exceptional service to enhance your experience. Your feedback motivates us to maintain the high standards we aim for. Thank you for choosing to stay with us, and we hope to welcome you back again soon!

6/10 Satisfaisant

Beverly

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel has potential. They are doing some renovating. All of my needs were met. Safe area. Close to a few fast food restaurants, a coffee place and a convenient store. Less then 5min by car, even more shopping options. Right off the freeway and close to the college
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Specialist le 4 mai 2024
Hi Beverly,We're thrilled to hear you found our hotel to have potential, and we appreciate your understanding as we undergo renovations to enhance our guests' experiences. Meeting your needs is always our top priority, and we're delighted to hear that you felt well taken care of during your stay. Our location in a safe area, close to various dining and shopping options, as well as being conveniently situated near the freeway and college, adds to the overall convenience of your visit. We hope to welcome you back again soon for another enjoyable stay.

6/10 Satisfaisant

Robert

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
After remodeling all the furniture in the room had been thrown out. The room was literally half empty and there was no place to sit comfortably. Have stayed here regularly on our way to vacation. We'll most likely find another hotel in the future.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 29 avr. 2024
Hi Robert,We sincerely appreciate your loyalty as a regular guest and apologize for any inconvenience caused by the recent remodeling process. While we understand your disappointment with the temporary discomfort, we assure you that our renovation efforts are aimed at enhancing the overall guest experience. Your feedback is invaluable to us, and we will certainly take it into consideration as we strive to continually improve our accommodations. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable stay.

8/10 Bien

Rebecca

Voyage en couple
Les points forts : Propreté et personnel et service
No elevator for the second floor so we had to lug all our stuff up the stairs. The floors in the hall and our room was dirty like someone with dirt on their shoes walked all over.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 24 avr. 2024
Hi Rebecca,We apologize for any inconvenience you experienced during your stay. While we regret that the absence of an elevator on the second floor caused inconvenience, we do strive to offer assistance with luggage whenever possible. Regarding cleanliness, our housekeeping team maintains rigorous standards, and we will investigate your concerns to ensure they are addressed promptly. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

4/10 Médiocre

Janice

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great restaurants and LSU very close. Hotel was dated and dirty. Very disappointing.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 21 avr. 2024
Hi Janice,We appreciate your feedback and regret to hear about your disappointment. Our location near great restaurants and LSU indeed offers convenient access to local attractions. Regarding your concerns about the hotel's condition, we take cleanliness seriously and regularly maintain our facilities to ensure a comfortable stay for all guests. We'll investigate the areas you mentioned to address any issues promptly. Thank you for bringing this to our attention.

6/10 Satisfaisant

stuart

Local and reasonable in price
Séjour de 1 nuit en avril 2024
Réponse de Manager le 20 avr. 2024
Hello stuart,We appreciate your feedback and are glad you found our hotel to be a good value. Should you have any other comments or concerns, please don't hesitate to reach out to our management team directly.

8/10 Bien

Mayra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Manager le 20 avr. 2024
Hello Mayra,We are thrilled to hear you had a positive experience during your stay with us. We hope to welcome you back soon for another enjoyable stay!

4/10 Médiocre

Leslie

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
In need of repair, cleaning and better noise control.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 16 avr. 2024
Hi Leslie,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Ensuring our guests' comfort is our top priority, and we are committed to addressing maintenance and cleanliness issues promptly. We continuously strive to maintain a peaceful environment for all our guests and will look into ways to enhance noise control measures. Thank you for bringing these concerns to our attention; we will work diligently to make necessary improvements.

10/10 Excellent

Karrie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pleasant Stay & Friendly Staff
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 16 avr. 2024
Hi Karrie,We're thrilled to hear you had a pleasant stay and found our staff friendly! Our team takes great pride in providing exceptional service to all our guests. It's wonderful to know that our efforts made your experience enjoyable. Your kind words motivate us to continue delivering top-notch hospitality. We look forward to welcoming you back for another memorable stay in the future.

10/10 Excellent

Leonard

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yes
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Specialist le 13 avr. 2024
Hi Leonard,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

4/10 Médiocre

Paige

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Bathroom was not clean. Bed sheets were dirty.
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Specialist le 9 avr. 2024
Hi Paige,We sincerely apologize for the inconvenience you experienced during your stay. Maintaining high standards of cleanliness is paramount to us, and we regret that your expectations were not met. Rest assured, we have addressed your concerns with our housekeeping team to ensure such lapses are rectified promptly. Your feedback is invaluable in helping us improve our services for future guests. We hope to have the opportunity to welcome you back and provide you with the exceptional experience that we strive to deliver.

6/10 Satisfaisant

Desmond

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Property was not the cleanest. Towels were dingy as well.
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Specialist le 8 avr. 2024
Hi Desmond,We sincerely apologize for any inconvenience caused during your stay. Our housekeeping team prioritizes cleanliness and we regret that we fell short of your expectations. We continuously strive to maintain impeccable standards throughout our property, including our linens. Your feedback is invaluable to us, and we will address these concerns internally to ensure a more enjoyable experience for all our guests in the future.

4/10 Médiocre

Jenifer

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Bathroom shower surround not well cleaned with soap scum on shelves and used wash rag still hanging on rod. Otherwise room was satisfactory.
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Specialist le 3 avr. 2024
Hi Jenifer,We appreciate your feedback regarding your recent stay with us. While we're glad to hear that the rest of your room met your expectations, we apologize for any oversight regarding the cleanliness of the bathroom. Our housekeeping team strives to maintain high standards of cleanliness, and we will address this issue promptly to ensure it doesn't happen again. Your input helps us improve, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.

4/10 Médiocre

Chris

Voyage en famille
Les points faibles : Propreté
The tub and bed had hairs in it. There was a “furnace” door that could not close IN OUR ROOM. We were offered another room but it wasn’t any better. Front room TV remote didn’t work. It was only a one night stay but things need to be addressed.
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Specialist le 31 mars 2024
Hi Chris,We sincerely apologize for the inconvenience you experienced during your stay with us. Cleanliness and maintenance are top priorities, and we regret that we fell short of your expectations in these areas. Our team is dedicated to resolving issues promptly, and while we understand your frustration with the offered room, please know that we continuously strive to improve our accommodations. Your feedback is invaluable to us, and we will take immediate steps to address the concerns you've raised.

2/10 Horrible

Ray

Voyage en famille, Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property under construction Online pictures not what you actually got Poor choices for breakfast not as displayed
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Specialist le 31 mars 2024
Hi Ray,We sincerely apologize for any inconvenience caused by the ongoing construction at our property. While we understand it may disrupt the ambiance, we strive to minimize its impact on our guests' experience. Regarding the breakfast options, we regret that they did not meet your expectations. We constantly aim to improve and appreciate your feedback to ensure a more satisfying stay for all future guests.

8/10 Bien

Dean, Des Moines

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Caretaker checking us in was great
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Specialist le 31 mars 2024
Hi Dean,We're thrilled to hear that you had a positive experience with our staff during check-in! Providing exceptional service is a top priority for us, and we're glad to see that reflected in your feedback. Our team works hard to ensure a smooth and welcoming arrival for all our guests, and it's rewarding to know that their efforts were appreciated. We hope the rest of your stay was equally enjoyable, and we look forward to welcoming you back in the future.

2/10 Horrible

Craig

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Bathtub was not clean, towels were old and disgusting, holes in walls doors
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Specialist le 27 mars 2024
Hi Craig,We sincerely apologize for the inconvenience you experienced during your stay. Maintaining cleanliness and comfort for our guests is a top priority, and we regret that your expectations were not met in this instance. We will address the issues you've mentioned with our housekeeping and maintenance teams to ensure such lapses do not recur. Your feedback is invaluable to us as we continuously strive to improve our services and facilities.

4/10 Médiocre

Tammy

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This property is nasty and no elevator
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations Specialist le 26 mars 2024
Hi Tammy,We're sorry to hear that you had a less than satisfactory experience during your stay. While we understand your disappointment with the lack of an elevator, please note that our property states this in its descriptions to manage guest expectations. As for cleanliness, we take the utmost care to maintain high standards of hygiene throughout our premises and would appreciate any specific feedback you can provide to address any shortcomings you encountered. Your feedback is invaluable to us as we continually strive to improve our guests' experiences.

4/10 Médiocre

Maurice

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Roaches and dirty towels left in the room from prior guest. Breakfast was old and awful.😞
Séjour de 3 nuits en mars 2024
Réponse de Guest Relations Specialist le 26 mars 2024
Hi Maurice,We're genuinely sorry to hear about your disappointing experience during your recent stay. Maintaining cleanliness and comfort for our guests is a top priority, and we regret that we fell short of your expectations in this instance. Rest assured, we take such feedback seriously and are addressing these concerns with our housekeeping and kitchen teams to ensure that our standards are consistently upheld. Your feedback helps us to continually improve, and we hope for the opportunity to better serve you in the future.

2/10 Horrible

Adam

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Room was dirty. Previous guest's soap was still in the shower, along with their hair. Bathroom was dirty. Hot water only worked for a minute then turned ice cold, so my family was not able to shower. Lots of hair in the bathroom and the beach hallway/stairway was filthy.
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Specialist le 24 mars 2024
Hi Adam,We're truly sorry to hear about your disappointing experience during your recent stay. Maintaining pristine cleanliness is a top priority for us, and we deeply regret that we fell short of your expectations. Rest assured, we're investigating these issues internally to ensure they are promptly addressed and remedied. Your feedback is invaluable in helping us uphold the high standards we strive for.

10/10 Excellent

terry

Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Specialist le 9 avr. 2024
Hi Terry,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

8/10 Bien

Andy

Les points faibles : Infrastructures et conditions de l’hébergement
Good place for the price.
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations Specialist le 19 mars 2024
Hi Andy,We're thrilled to hear that you found our hotel to be a good value for your stay. Providing excellent value for our guests is a top priority for us, and we're pleased that you felt you received a fair deal. Our team works diligently to maintain competitive pricing without compromising on quality, ensuring that our guests have a comfortable and enjoyable experience without breaking the bank. Your feedback is greatly appreciated, and we look forward to welcoming you back for another pleasant stay in the future.

10/10 Excellent

ARLENE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was pleasantly surprised with this property. My stay was delightful and quiet.
Séjour de 2 nuits en mars 2024
Réponse de Manager le 19 mars 2024
Hello ARLENE,We are pleased to hear that you enjoyed your stay with us. Providing a peaceful and pleasant experience is our top priority for all guests. Thank you for choosing our hotel and we hope to welcome you back soon.

4/10 Médiocre

Mohit

Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Decent location but very noisy in the morning and a bit dirty.
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations Specialist le 13 mars 2024
Hi Mohit,We sincerely appreciate your feedback regarding your recent stay with us. While we're pleased to hear that our location met your expectations, we apologize for any inconvenience caused by noise disturbances in the morning. Rest assured, we are continually striving to minimize such disturbances to ensure a peaceful environment for all our guests. Additionally, we take cleanliness very seriously, and we'll be addressing your concerns promptly to uphold our high standards. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

6/10 Satisfaisant

Mark

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The property had been under renovations. The lobby at checkin had piles of supplies we walked around. The breakfast was a joke. They had run out of coffee and cups and staff wasnt concerned.
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Specialist le 11 mars 2024
Hi Mark,We apologize for any inconvenience caused by the renovations during your stay. Renovations are essential for maintaining our high standards, and while we strive to minimize disruption, some inconveniences may occur. Regarding the breakfast experience, we regret to hear about the shortage of coffee and cups; rest assured, we will address this with our staff to ensure better preparation in the future. We appreciate your feedback and hope to welcome you back for an improved experience.

8/10 Bien

charles

Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Specialist le 31 mars 2024
Hi Charles,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

4/10 Médiocre

Bridget

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hallways needed to be vacuumed. At 8am no coffee in breakfast area, 6pm we were headed to an event and walked by a room and heard a female screaming and a child with a petrified cry, notified front desk/possible owner and he asked what we wanted him to do..... really?? My husband said call the police - he said let me see whos on the room. Then at 1040am day of check out we are packing up and house keeping comes into room unannounced. If we had planned to stay more than 1 night we would have checked out upon arrival!
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Specialist le 12 mars 2024
Hi Bridget,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We take cleanliness and guest satisfaction seriously, and we will address the issues you've mentioned with our housekeeping team to ensure our standards are consistently met. Regarding the incident you witnessed, please be assured that we take matters of guest safety and security very seriously and will investigate the situation thoroughly. We regret any miscommunication or discomfort caused and will take steps to prevent such incidents from occurring in the future. Thank you for bringing these concerns to our attention.

8/10 Bien

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Specialist le 11 mars 2024
Hi James,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating and a positive note about our location, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 Bien

Paul, New Salisbury

Les points forts : Personnel et service
Les points faibles : Propreté
The room’s floor was sticky and needed to be cleaned. Otherwise I was satisfied with the room and facilities for the price that I paid.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 mars 2024
Hello Paul,Thank you for sharing your feedback with us. We are glad to hear that you found the room and facilities satisfactory overall. We apologize for any inconvenience caused by the cleanliness issue and will address this with our housekeeping team for future improvements. Your comments help us enhance our guest experience.

8/10 Bien

Glenn

Les points forts : Personnel et service
Was fine
Séjour de 1 nuit en février 2024
Réponse de Manager le 3 mars 2024
Hello Glenn,We appreciate you sharing your experience and hope to welcome you back for an even better stay in the future.

4/10 Médiocre

Robert

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
As a handicap person this hotel had a second floor, and no elevator had to get clerk to change rooms to first floor room on the first floor was terrible. It looked like somebody just moved the furniture out no place to sit down no table and chairs one desk chair that was broken and you had to sit on the floor to sit in it. It was so low same thing in the bathroom toilet was so low so the hotel needed a few things to be desired. If I would was asked to stay there again, I would say no. Also the continental breakfast was not very good
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Specialist le 27 févr. 2024
Hi Robert,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our hotel strives to accommodate all guests' needs to the best of our ability. While we regret the challenges you encountered with room allocation and the amenities provided, such as the furniture and breakfast offerings, we assure you that your concerns will be shared with our team for further improvement. We value your patronage and hope to have the opportunity to better serve you in the future.

8/10 Bien

Siddique

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and quiet. Very easy check-in.
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Specialist le 22 févr. 2024
Hi Siddique,We're delighted to hear that you enjoyed a peaceful stay with us and that your check-in experience was smooth. Providing a serene environment for our guests is a top priority, and we're thrilled that we met your expectations in this regard. Our team works diligently to ensure a hassle-free check-in process, allowing you to begin your stay with ease. Your feedback is greatly appreciated, and we hope to welcome you back for another enjoyable visit in the future.

8/10 Bien

Jonathan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly staff and a great breakfast selection. We will stay here again in the future when passing through the area.
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Specialist le 18 févr. 2024
Hi Jonathan,We're thrilled to hear that you had a positive experience with our friendly staff and enjoyed our delicious breakfast offerings during your recent stay. It's wonderful to know that you're considering staying with us again in the future when passing through the area. We take pride in providing exceptional service and amenities to all our guests, and we look forward to welcoming you back whenever your travels bring you back our way. Thank you for choosing to stay with us!

10/10 Excellent

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Specialist le 11 févr. 2024
Hi James,We're thrilled to hear that you enjoyed our breakfast offerings during your stay! Our team takes great pride in providing a delicious and satisfying start to our guests' days. From freshly prepared dishes to a variety of options catering to different tastes, we strive to ensure that every guest's morning is off to a fantastic start. Your positive feedback is truly appreciated and serves as encouragement for us to maintain and even exceed the high standards we set for ourselves. We look forward to welcoming you back for another delightful stay in the future!

10/10 Excellent

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Only thing I don't like is that when I come back to room before check out time...my keycard won't work
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Specialist le 7 févr. 2024
Hi James,We're thrilled to hear that you had such a positive experience during your stay, and we sincerely appreciate your perfect score! Regarding the issue with your keycard, we apologize for the inconvenience you experienced. Our team works diligently to ensure seamless access to rooms, but occasional technical glitches may occur. We appreciate your patience and understanding as we strive to promptly resolve any issues that arise. Rest assured, we'll take your feedback into account to improve our services for future guests.

8/10 Bien

Gabriele

Séjour de 1 nuit en février 2024
Réponse de Guest Relations Specialist le 5 févr. 2024
Hi Gabriele,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

4/10 Médiocre

Sharon Lynn

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
FEMALES BEWARE my daughter was approached by a male escort while going to our car. While our room was clean the hall carpet looked like it had not been vaccuumed in a month. I was very glan we had lvp flooring. Breakfast was very basic; not hot foods other than waffles.
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Specialist le 31 janv. 2024
Hi Sharon Lynn,We sincerely appreciate your feedback and would like to express our concern regarding the incident your daughter experienced. The safety and well-being of our guests are of utmost importance to us, and we are actively investigating the matter to ensure a secure environment for everyone. Regarding the cleanliness concerns you raised, we apologize for any inconvenience and assure you that we are addressing the issue with our housekeeping team. Additionally, we appreciate your feedback on the breakfast offerings and will take it into consideration for future improvements. We value your input as it helps us enhance our services for a better overall guest experience.

8/10 Bien

Robert, Macon

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Specialist le 25 janv. 2024
Hi Robert,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

8/10 Bien

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
clean and quiet room. friendly staff
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Specialist le 23 janv. 2024
Hi Scott,We appreciate your positive feedback regarding the cleanliness and tranquility of our rooms, as well as the friendliness of our staff. It is always our priority to ensure a comfortable and enjoyable stay for our guests. We take pride in maintaining high standards of cleanliness throughout our premises to create a serene environment. Our dedicated staff members are committed to providing exceptional service, and we are delighted to hear that their efforts contributed to your positive experience. Thank you for choosing our hotel, and we look forward to welcoming you again in the future.

10/10 Excellent

Judy

Voyage en famille
Les points forts : Propreté et équipements
Séjour de 3 nuits en janvier 2024
Réponse de Guest Relations Specialist le 23 janv. 2024
Hi Judy,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Kathryn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean rooms and easy check in. Looks like some renovations occured recently, nice improvement. Beds are comfy and the hvac system works great. Would stay here again!
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Specialist le 22 janv. 2024
Hi Kathryn,We sincerely appreciate your positive feedback and are delighted to hear that you found our rooms clean and the check-in process seamless. Our commitment to maintaining a comfortable environment is reflected in recent renovations that have enhanced the overall experience. We're pleased that you enjoyed the improved amenities, including the cozy beds and efficient HVAC system. It would be our pleasure to welcome you back, and we look forward to hosting you again in the future.

8/10 Bien

Merilee

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Average hotel
Overall decent. Hotel is older so when someone in a neighboring room flushed the toilet my shower water got ice cold for about 15 seconds. Milk in the breakfast area was spoiled the 2nd day of our stay. There are no elevators which I should've found out ahead of time. Staff was friendly & helpful.
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 20 janv. 2024
Hello Merilee,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our friendly and helpful staff. We apologize for any inconvenience you experienced with the water temperature and the milk in the breakfast area. We strive to provide a comfortable stay for our guests and appreciate your understanding regarding the age of our hotel and the lack of elevators.

6/10 Satisfaisant

Madison

Voyage en famille
Les points forts : Personnel et service
The free breakfast wasn’t very cute. There was about five things and the milk was spoiled
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Specialist le 16 janv. 2024
Hi Madison,We appreciate the feedback regarding your experience with our complimentary breakfast. We sincerely apologize for any inconvenience caused by the limited selection during your stay. Our team continuously strives to enhance the quality of our offerings, and we regret that it did not meet your expectations. Rest assured, we have shared your comments with our kitchen staff to address these concerns and ensure a more satisfying experience for future guests. Your insights are invaluable in our commitment to providing an improved and enjoyable stay for all.

2/10 Horrible

Brandon

Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Specialist le 16 janv. 2024
Hi Brandon,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 Excellent

Philip

Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Specialist le 14 janv. 2024
Hi Philip,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Tiara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 14 janv. 2024
Hello Tiara,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had such a positive experience with us. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back in the future. Safe travels!

10/10 Excellent

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 14 janv. 2024
Hello James,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. Should you have any further feedback or if there is anything we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future for another exceptional stay.