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Avis sur AC Hotel by Marriott Atlanta Midtown

4 out of 5
AC Hotel by Marriott Atlanta Midtown
53 14th Street NE, Atlanta, GA

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 234 avis sur 338." "
Note des voyageurs de 8 (Bien), d’après 63 avis sur 338." "
Note des voyageurs de 6 (Satisfaisant), d’après 23 avis sur 338." "
Note des voyageurs de 4 (Médiocre), d’après 11 avis sur 338." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 338." "

9,4/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Sheree

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The view of the city was awesome!!
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Saphire

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The Internet wasn’t working when you first came in. The Shower spray was spewing water everywhere.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Mellyssa

Séjour de 3 nuits en avril 2024

10/10 Excellent

Greatha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms were very clean Staff was very informative and pleasant Wish you served free breakfast
Séjour de 2 nuits en avril 2024

10/10 Excellent

Randall

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Tiffany

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The AC hotel was amazing! From the moment I walked in, the staff was incredibly welcoming and accommodating. Every staff member I interacted with was kind, pleasant, and helpful. They always had smiles on their faces and were willing to assist me with whatever I needed. The room was immaculate, and the beds were very comfortable, which is rare for me to experience in hotels. Even the housekeeping staff were friendly and pleasant in the hallways. I was so satisfied with my stay that I decided to become a Bonvoy member, as I plan on returning to the same hotel in the next few months. Although I didn't get their names, I wish I had, so that I could acknowledge the amazing staff who made my stay so enjoyable.
Séjour de 2 nuits en février 2024

10/10 Excellent

Cheyenne A

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel! Will definitely return again for a staycation or an event happening in the city.
Séjour de 1 nuit en février 2024

10/10 Excellent

Anne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love AC properties. They are modern and easy-designed for travelers. Great breakfast if you want it. I paid much more for Westin and had to buy my morning coffee.

4/10 Médiocre

Stephanie

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
Cole at the front desk was not a pleasure to work with.
Séjour de 2 nuits en février 2024

10/10 Excellent

Amy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Happy with our stay. We enjoy walking and everything we wanted to do was walkable. Even if something was far... the ease of walking through the surrounding neighborhoods was enjoyable. Whole Foods was just down the street and plenty of places to eat were available near by. Staff at check in and check out were friendly and easy to talk to. Would stay again. I only have 2 complaints. 1. AC/heat worked well.... but very loud when it kicked on in room 835. Difficult to sleep soundly when you are waking up everytime. 2. No hot water in the morning to shower. Hot water was supposedly out throughout the hotel. We were offered complimentary breakfast to make it right. We asked for free parking instead and that was honored. Overall, happy with our experience.
Séjour de 1 nuit en février 2024

10/10 Excellent

Megan

Séjour de 2 nuits en février 2024

10/10 Excellent

Russell

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great people
Séjour de 1 nuit en février 2024

8/10 Bien

Brent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel, disappointing stay.
This was a solo trip to get away and recharge. Overall disappointed with the hotel from what I had expected. Half the bar food menu was unavailable, the room temp was all over the place, the lobby was frigid at all times, and the front desk couldn’t have cared less when I mentioned my disappointment with my stay. Zero apologies and all excuses.
Séjour de 1 nuit en janvier 2024

8/10 Bien

Shaheena

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023

6/10 Satisfaisant

Gary

Voyage en couple
Les points forts : Propreté
The construction quality is poor.. materials very cheap cheap. Very little thought went into simple details...ie, location of electric outlet for coffee maker. Great location salvaged to stay.
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Maria

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Nichola

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Definitely will go back👍
Wonderful great stay excellent experience! Great locations
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Christopher

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was impeccable!
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Robert

Séjour de 2 nuits en décembre 2023
Réponse de AC Front Desk le 10 déc. 2023
Thanks for staying with us!

8/10 Bien

Teresa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location
Séjour de 2 nuits en décembre 2023
Réponse de AC Front Desk le 10 déc. 2023
Thanks for staying with us!

10/10 Excellent

Tom

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel.
Séjour de 1 nuit en décembre 2023
Réponse de AC Front Desk le 10 déc. 2023
Thanks for staying with us!

8/10 Bien

Nitosha

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Antonia

Voyage en groupe
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de AC Front Desk le 28 nov. 2023
Thanks for staying with us!

10/10 Excellent

Giannina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Front Desk Agents le 18 nov. 2023
Thanks for staying with us!

10/10 Excellent

Elisabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great experience, nice rooms.
Séjour de 1 nuit en novembre 2023
Réponse de AC Front Desk le 20 nov. 2023
Thanks for staying with us!

10/10 Excellent

Sandra

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en octobre 2023
Réponse de AC Front Desk Agents le 4 nov. 2023
Thanks for staying with us!

10/10 Excellent

Rhonda

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was very nice. Room is spacious & cozy! Staff very attentive.
Séjour de 1 nuit en octobre 2023
Réponse de AC Hotel Front Desk le 23 oct. 2023
Thanks for staying with us!

10/10 Excellent

Carlos J

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely Staff
Lovely staff. Beautiful rooms. Confusing layout of the hotel and different areas to the point that staff were also a little confused. Great location!!!
Séjour de 1 nuit en octobre 2023
Réponse de AC Hotel Midtown le 19 oct. 2023
Thanks for staying with us!

10/10 Excellent

Barbara

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent staff and facility
Séjour de 1 nuit en octobre 2023
Réponse de AC Hotel Front Desk le 14 oct. 2023
Thanks for staying with us!

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de AC Front Desk Agent le 26 sept. 2023
Thank you for staying with us!

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice property! Clean and comfortable rooms.
Séjour de 1 nuit en septembre 2023
Réponse de AC Front Desk le 25 sept. 2023
thanks for staying with us!

2/10 Horrible

Edward

Séjour de 2 nuits en septembre 2023
Réponse de AC Hotel Front Desk Agent le 26 sept. 2023
Thanks for staying with us!

10/10 Excellent

Rachel

Séjour de 1 nuit en septembre 2023
Réponse de AC Front Desk le 15 oct. 2023
Thanks for staying with us!

6/10 Satisfaisant

You Kyung

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The AC sound was too laud oto the extent to disrupt sleeping .
Séjour de 2 nuits en septembre 2023
Réponse de Front Desk Agent le 25 sept. 2023
Thank you for your feedback and I do apologize for the loud issue from the rooftop lounge. Thank you again for choosing to stay with us.

10/10 Excellent

Emily

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very Happy with AC Hotel Midtown
AC Hotel Midtown was wonderful. We stayed there for the Music Midtown festival so it's a pretty chaotic weekend. Even though the hotel was full and there were a lot of people coming and going, all of the staff were exceptional and took very good care of us. The premises and rooms were well kept and very clean. The hotel has added security measures so only hotel guests, with a key, can access the floors with rooms.
Séjour de 2 nuits en septembre 2023
Réponse de AC Front Desk le 18 sept. 2023
Thank you for your kind words, hope to see you next year!

10/10 Excellent

Samantha

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful, clean, walkable and friendly staff
The hotel is beautiful! Check in was incredibly easy, didn’t take more than 5 minutes. The staff were all really kind and helpful. The location is close to tons of restaurants and shops so definitely a walkable hotel. Parking was close in the garage next to the hotel and felt really safe. The room was very clean, modern and comfortable. Definitely would stay here again!
Séjour de 1 nuit en septembre 2023
Réponse de AC Front Desk le 18 sept. 2023
Thanks for staying with us and hope to see you next year!

10/10 Excellent

Randy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good hotel to stay at midtown Atlanta
Séjour de 2 nuits en septembre 2023
Réponse de AC Front Desk le 5 sept. 2023
Thanks for staying with us

10/10 Excellent

Ariel

Séjour de 2 nuits en septembre 2023
Réponse de AC Front Desk le 5 sept. 2023
Thanks for staying with us

10/10 Excellent

Manuel, Lithia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The lady for check in wasn’t that friendly, later at check out was much better, maybe she ha a bad day. Hotel was clean quiet. Breakfast was great. Many good restaurants around the hotel. Parking was easy . This is our second time at this hotel and pretty sure we’ll be back
Séjour de 3 nuits en août 2023
Réponse de AC Hotel le 21 août 2023
Thanks for staying with us!

8/10 Bien

shondale

Séjour de 1 nuit en août 2023
Réponse de AC Front Desk Agents le 15 août 2023
Thanks for staying with us!

4/10 Médiocre

Robbin

Voyage en famille, Voyage d’affaires
Les points faibles : Personnel et service
Front office staff unfriendly. All rooms are faced towards the pool where they play loud music all day. A cleaning manager wakes you up at 9 to ask when you leave the room. No do not disturb card in the room. There are better hotels for this amount of money in the area
Séjour de 1 nuit en août 2023
Réponse de AC Front Desk Management le 12 août 2023
Thanks for letting us know about your stay. I do want to apologize for any inconvenience. I will share this review with my leadership team so this will not happen again. Thanks again for staying with us

8/10 Bien

Marcus

Les points forts : Propreté, personnel et service, confort de la chambre
Beautiful Hotel
Great location. Not far from food options and Atlantic station. This hotel is beautiful and looks new. The hotel smells so good when you enter. Check-in was a disaster! I arrived @ 3:45pm and didn’t a room till after 5pm. Housekeeping didn’t have the rooms clean. I requested be on the side with the view/music and there were no rooms ready. I was given a room for hearing impaired with a horrible view,but I asked to be moved. Housekeeping keep pushing the wait time! I expressed to the lady at the front of check-in is @3pm and it was a Saturday then the rooms should be cleaned and ready! There was hair on my bed cover and in the bathroom. My toilet was making this leaking noise the entire night🙄. And one side of the shower door didn’t close. I didn’t tell the front desk until check-out bc it took forever to get that room. When I told the guy(light skin with glass and hair) at the front desk he seemed uninterested. He also had a slick mouth. I don’t think that’s the job for him bc the day of check-in he walking around cursing to himself complaining about his job! The lady that checked me in Shawnta( dark skin with glasses), she was was very professional and did go out her way to try to accommodate us; Housekeeping dropped the ball. Oh! The rooftop and pool was a whole vibe. I would recommend this hotel and I will be returning. Housekeeping has to do better!
Séjour de 1 nuit en août 2023
Réponse de AC Hotel Management Team le 7 août 2023
Thank you for choosing is and for taking the time to share your review. Based on the ratings we earned from you we failed to meet your expectations as well as our own. We will continue to work with our team to improve the quality of the operations and the service we deliver.

10/10 Excellent

Michael, Canton

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel in a great location; convenient to dining options. Room was very clean and spacious. Only disappointment was the Rooftop and Lobby Bar. The Lobby Bar closed at 7:00 on a Saturday night... The Rooftop Bar was way too noisy with the music blasting. We were looking forward to having a drink until we got there and couldn't hold a conversation because music was so loud. The Lobby Bar would have been perfect....quiet and relaxing, but it was closed.
Séjour de 1 nuit en juillet 2023
Réponse de AC Hotel le 10 juil. 2023
Thanks for staying with us, sorry about the AC Lounge being closed

8/10 Bien

David

Les points forts : Propreté et personnel et service
Property was good would have been great but upon arrival the water wasn’t working and I was due at a conference. So I wasn’t able to shower. The hotel offered no resolution or comp for the big inconvenience.
Séjour de 2 nuits en juillet 2023
Réponse de AC Front Desk le 10 juil. 2023
Good Evening I do want to apologize for your inconvenience on that day. Please contact the hotel so we can help resolve this issue. Thanks again for staying with us

10/10 Excellent

Nancy

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel lobby was airy and bright and smelled Devine! The rooms were really large and the rooftop bar was so much fun, great music, chill vibe and the food and cocktails were delicious!
Séjour de 3 nuits en juin 2023
Réponse de AC Front Desk le 8 juil. 2023
Thanks for staying with us!

6/10 Satisfaisant

danielle

Water pressure was low and they told me that i have to call to turn it up so how can i call while I’m taking a shower Was not told parking is not free
Séjour de 1 nuit en juillet 2023
Réponse de Tracy le 5 juil. 2023
Thank you again for letting us know about the water pressure in your room. Please come back and visit us soon

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to stay Tracy too care of my wife and I she was the ultimate professional I would stay at the hotel again just for the service she gave us. Great recommendation, very courteous.
Séjour de 2 nuits en juillet 2023
Réponse de Tracy le 5 juil. 2023
It was my pleasure and thanks again for staying with us

8/10 Bien

Leah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Would stay again. Dope vibe at the pool.
Séjour de 2 nuits en juin 2023
Réponse de AC Front Desk le 4 juil. 2023
Thank you for staying with us!

8/10 Bien

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was professional it was clean. I had a minor issue and the manager Lee was helpful I’m resolving the matter. Very pleased and this is my go to hotel in when I go back to Atlanta.
Séjour de 3 nuits en juin 2023
Réponse de AC Front Desk le 26 juin 2023
Thank you for staying with us!