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Avis sur Hotel Jerome, Auberge Resorts Collection

5 out of 5
Hotel Jerome, Auberge Resorts Collection
330 E Main Street, Aspen, CO

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 332 avis sur 392." "
Note des voyageurs de 8 (Bien), d’après 35 avis sur 392." "
Note des voyageurs de 6 (Satisfaisant), d’après 13 avis sur 392." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 392." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 392." "

9,8/10

Propreté

9,6/10

Personnel et service

9,8/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,6/10

Écoresponsabilité

Avis

10/10 Excellent

Jean-Pierre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en janvier 2019
Réponse de Tony DiLucia le 10 juin 2019
Thank you Jean-Pierre for your high rating of Hotel Jerome. We look forward to welcoming you back. Warmest regards, Tony DiLucia General Manager Hotel Jerome An Auberge Resort

10/10 Excellent

Raflondon, London

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic hotel in Aspen
Excellent welcome. All staff helpfull and friendly. Very nice surrounding. All cowboy experience.
Séjour de 1 nuit en juillet 2018

10/10 Excellent

Marisa

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel!!!
Séjour de 6 nuits en mars 2024
Réponse de General Manager le 9 avr. 2024
Dear Marisa,Thank you very much for taking the time to write your review and give us a five star rating! We truly appreciate it and look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral Manager

10/10 Excellent

Tom

This is a very classy establishment.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 9 avr. 2024
Dear Tom,Thank you for taking the time to write your review and give us 5 out of 5! We truly appreciate it and look forward to welcoming you back in the future.Warmest regards,Patrick DavilaGeneral ManagerHotel Jerome An Auberge Resort

10/10 Excellent

Michael

Voyage avec des animaux de compagnie
We liked the hotel and employees. The room was good, dog friendly is great. The only thing I didn’t like is the light pours at the bar. Charge more and give people a real drink.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Shawn, Round Rock

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 4 avr. 2024
Dear Shawn,Thank you for your five star rating. We truly appreciate it and look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral Manager

10/10 Excellent

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was amazing
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 4 avr. 2024
Dear Christine,Thank you so much for your review of our team and for the five stars! We truly appreciate it and look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral ManagerHotel Jerome

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de General Manager le 8 janv. 2024
Thank you for the 10 out of 10 rating.We appreciate it and look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral Manager

10/10 Excellent

Matlo

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Gorgeous property and attentive staff.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 8 janv. 2024
Dear Matlo,Thank you for the 5 star rating and your lovely review.We look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral Manager

10/10 Excellent

Richard

Séjour de 3 nuits en décembre 2023
Réponse de General Manager le 8 janv. 2024
Dear Richard,Thank you for your five star rating.We appreciate you and look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral Manager

4/10 Médiocre

Robert

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
We made our reservation for the Hotel and its Prospect restaurant more than two months prior to our stay. One week before we were to arrive, we received a phone call from the restaurant stating they had just changed their menu from a la cart to a fixed menu priced at $175 per person. No other option available. And no apology. When we declined we were referred to the concierge desk and were booked in another local restaurant which was abysmal. This "bait and switch" tactic was very disappointing.
Séjour de 3 nuits en novembre 2023
Réponse de General Manager le 14 déc. 2023
Dear Robert,I do appreciate you bringing this to my attention. after further investigation, our team did offer the a la carte menu for the evening of your reservation but we did not receive a response back. We were very apologetic that that happened and I truly apologize for the timing of the implementation of our new concept.I appreciate your comments and feedback. Please o not hesitate to contact me directly should I be of assistance to you in the future.Warmest regardsPatrick DavilaGeneral ManagerHotel Jerome

10/10 Excellent

Brandey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room with a view … Beautiful!
Beautiful hotel and amazing service.
Séjour de 3 nuits en octobre 2023
Réponse de General Manager le 14 déc. 2023
Dear Brandey,Thank you for your review and lovely picture. It was a pleasure to have you stay with us and we look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral ManagerHotel Jerome

10/10 Excellent

mohamed

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The best I see from all the hotels I been
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 3 nov. 2023
Dear Mohamed,Thank you for taking the time to write a review on Expedia of your recent stay with us.I truly appreciate your rating and your comments. I look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral Manager

10/10 Excellent

Shane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en octobre 2023
Réponse de General Manager le 3 nov. 2023
Dear Shane,Thank you for the five star rating on Expedia.We truly appreciate it and look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral Manager

10/10 Excellent

Jasmina

Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 3 nov. 2023
Dear Jasmina,Thank you for the five stars!We look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral Manager

10/10 Excellent

witold

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Made the “Aspen Experience “
Séjour de 3 nuits en septembre 2023
Réponse de General Manager le 2 oct. 2023
Dear Witold,Thank you for your review and rating of your recent experience at Hotel Jerome.I truly appreciate it and look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral Manager, Hotel Jerome

8/10 Bien

Zara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2023
Réponse de General Manager le 2 oct. 2023
Thank you Zara for your rating.We look forward to welcoming you back in the future.Warmest regards,Patrick DavilaGeneral Manager, Hotel Jerome

10/10 Excellent

Jeremiah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If you really want to treat yourself, stay at the Jerome. The staff and service are excellent, and there is a lot of attention to detail here. The location in the heart of downtown Aspen means that just about everything is a short walk away. This has consistently been one of my favorite spots in the state.
Réponse de General Manager le 22 sept. 2023
Dear Jeremiah,Thank you very much for taking the time to write a review on Expedia regarding your recent stay and experience at Hotel Jerome. I truly appreciate knowing about our guests' experiences so we can celebrate our successes and address our challenges to better serve you in the future.If I can ever personally assist you with a return visit or help in any way please do not hesitate to contact my office directly.Thank you again. It was such a pleasure to have you stay with us and I look forward to welcoming you back.Sincerely,Patrick DavilaGeneral Manager

10/10 Excellent

Kate

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Incredible staff and service - confident, professional, friendly. The hotel has great history and gives all the comforts you could want without losing that feel. The bartenders were great, breakfasts were delicious and beautiful. Five star in every way.
Séjour de 2 nuits en août 2023
Réponse de General Manager le 22 sept. 2023
Dear Kate,Thank you for taking the time to write a review on Expedia of your recent experience with us. I truly appreciate your kind comments and feedback.It was a pleasure to have you with us and I look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral ManagerHotel Jerome, An Auberge Resort

10/10 Excellent

Michael

Séjour de 1 nuit en août 2023
Réponse de General Manager le 22 sept. 2023
Dear Michael,Thank you for your rating. We look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral ManagerHotel Jerome, An Auberge Resort

10/10 Excellent

Tague

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juillet 2023
Réponse de General Manager le 28 juil. 2023
Dear Tague,Thank you for your five star rating. We appreciate it and look forward to welcoming you back.Sincerely,Patrick DavilaGeneral Manager

10/10 Excellent

Karin

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Unique, beautiful and historic hotel w/o feeling old and dated. Their staff is so friendly, kind, attentive. The restaurants, cafe and bar lovely too! Loved our stay!
Séjour de 2 nuits en juillet 2023
Réponse de General Manager le 28 juil. 2023
Dear Karin,Thank you for your lovely review. I am thrilled you enjoyed your stay and look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral Manager

10/10 Excellent

cisco

Séjour de 1 nuit en juillet 2023
Réponse de General Manager le 28 juil. 2023
Dear Cisco,Thank you for your rating of Hotel Jerome.We appreciate it and look forward to welcoming you back.Regards,Patrick DavilaGeneral Manager

10/10 Excellent

Lara

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful property with top notch service. Everyone is warm and welcoming and everything about the property is thoughtful.
Séjour de 2 nuits en juin 2023
Réponse de General Manager le 12 juin 2023
Dear Lara,Thank you very much for taking the time to write a review of your recent stay and experience at Hotel Jerome. We truly appreciate your kind comments.It was a pleasure to have you stay with us and we look forward to welcoming you back.Sinerely,Patrick DavilaGeneral Manager

10/10 Excellent

robert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en avril 2023
Réponse de General Manager le 18 avr. 2023
Dear RobertThank you for your rating. We appreciate it and look forward to welcoming you back.SincerelyPatrick DavilaGeneral Manager

10/10 Excellent

Andre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de General Manager le 11 avr. 2023
Dear Andre,Thank you for your rating of Hotel Jerome.We look forward to welcoming you back.Regards,Patrick DavilaGeneral Manager

10/10 Excellent

Andre

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Iconic Aspen/Era hotel
This hotel is aspens Grand Dame and an icon. It is very nicely appointment with generous space. Service is great and the location is central within walking distance to everywhere
Séjour de 6 nuits en mars 2023
Réponse de General Manager le 11 avr. 2023
Thank you for your lovely review with your great comments! We truly appreciate and look forward to welcoming you back.

10/10 Excellent

E

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en mars 2023
Réponse de General Manager le 11 avr. 2023
Thank you E for your rating.We truly appreciate it and look forward to welcoming you back.

10/10 Excellent

Allan

Séjour de 1 nuit en mars 2023
Réponse de General Manager le 18 avr. 2023
Dear Allan,Thank you for your rating. Thrilled you enjoyed your stay! We appreciate you and look forward to welcoming you back.Sincerely,Patrick DavilaGeneral Manager

6/10 Satisfaisant

Richard

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté
Disappointed…
Attention to detail lacking, especially for a supposedly high end hotel…one example, had a small pet traveling with us. They made no attempt to clean the room the first two days….on the third day, we called down at 10am to say we would be walking around town and would like the room cleaned and restocked with water…came back at noon, room not cleaned or restocked. Waited until 1 and called again, this time someone came and finally cleaned the room, but the refrigerator and tea were never restocked in 5 day visit…
Séjour de 5 nuits en février 2023
Réponse de General Manager le 20 mars 2023
Thank you for taking the time to write a review of your recent stay and experience with us at Hotel Jerome. I truly appreciate knowing about all our guests' experiences so we can not only celebrate our successes but address our challenges to serve you in the future.I apologize we failed to meet your expectations on this trip and I look forward to having the opportunity to turn this experience around.Thank you again and I look forward to welcoming you back in the future.Warmest regards,Patrick DavilaGeneral Manager Hotel Jerome An Auberge Resort

10/10 Excellent

Austin L

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was hands-down the best hotel experience we've ever had. From the service to the restaurants to the surprise bottle of wine on the house, I would give this hotel 6-stars if I could. We will DEF be returning!!
Séjour de 4 nuits en décembre 2022
Réponse de General Manager le 20 mars 2023
Dear Austin L,Thank you for your review of your experience and I am thrilled you enjoyed your stay with us!I look forward to welcoming you back soon.Regards,Patrick Davila

10/10 Excellent

Brent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful Hotel
We were on a two day hike and stayed here after hiking 11 miles from Crested Butte. It was so nice to land in such an awesome place after a hard hike. We loved having massages after our hike , the only negative is that we were not notified until 15 minutes before we were to check in. We were a to make the massage appointments and they were able to do the foot bath after.
Séjour de 1 nuit en août 2022
Réponse de General Manager le 20 mars 2023
Dear Brent,Thank you so much for your feedback and comments! I am thrilled you enjoyed your stay with us and appreciate knowing about your spa experience. Your feedback will only help us improve.I look forward to welcoming you back in the future.Regards,Patrick Davila

10/10 Excellent

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2022
Réponse de General Manager le 20 mars 2023
Thank you for your rating Kevin. I look forward to welcoming you back.

10/10 Excellent

Kraig

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is a top notch hotel.
Séjour de 3 nuits en juin 2022
Réponse de General Manager le 20 mars 2023
We greatly appreciate your kind comments and look forward to welcoming you back in the future.Warmest regards,Patrick Davila

10/10 Excellent

Emmanuele

Séjour de 1 nuit en février 2022
Réponse de General Manager le 20 mars 2023
Thank you Emmanuele for your rating! We look forward to welcoming you back.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2022
Réponse de General Manager le 20 mars 2023
Thank you for your rating!

10/10 Excellent

Voyageur vérifié

Voyage en famille
Séjour de 1 nuit en janvier 2022
Réponse de General Manager le 20 mars 2023
Thank you for your rating.

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Personnel et service et confort de la chambre
Left my son in a snowstorm. GM is awful.
Because of Covid and the weather, the restaurants weren’t open and room service consisted of maybe three items. We waited 2 hours to get an item from housekeeping. But that is not why I’m Giving the worst rating I can. I was okay with all of this as there are obvious problems with labor right now. Basically, we had one horrible experience which was not at all handled well. The hotel offers a shuttle system that takes skiers to and from the mountains. I asked many questions before deciding to use the shuttle service and decided to use it because I am not a confident winter driver and thought this was the safest option for my son. The ride to the mountain was fine. My son tipped the driver $20 and had a great day on the mountain. The driver asked him if was going to use the shuttle in the afternoon and he said yes. The shuttle returned at 345. My son was waiting at the shuttle stop at 330. The shuttle came and there were not enough seats in the vehicle. All of the shops on the mountain were closed. It was already dark and snowing quite hard. The driver told my son to catch the bus. And they left without my son. He was left on the mountain with no ride in the middle of a snowstorm. He called me and as he was telling me what happened, his phone died. I immediately went to the front desk to figure out what was going on. No one really helped me. My son waved down a public bus driver and asked him for a ride back to the hotel….. no apology.
Shuttle schedule
Séjour de 2 nuits en décembre 2021

10/10 Excellent

Cara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is truly one of the most stunning properties we have ever visited. The location is amazing, right in the middle of charming Aspen, the interior was decorated for the holidays & was just stunning. We stayed in the original part of the hotel which was perfect! I can’t speak to the newer rooms, but the huge windows, large room size and furnishings were fine indeed. We cannot wait to return ❤️
Séjour de 4 nuits en décembre 2021

10/10 Excellent

Sally

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2021

10/10 Excellent

Joseph

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en juin 2021
Réponse de Jerome Reservations le 22 juil. 2021
Thank you! We're so glad you enjoyed your stay and look forward to hosting you at the Hotel Jerome in the future.

4/10 Médiocre

Serra

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Couldn’t sleep.
Room was super noisy. Crowd was not too pleasant. Lobby too dark. Waited 30 min for a car to take me to Ajax. Honestly a bit long to make it to skiing.
Séjour de 4 nuits en mars 2021

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2021

10/10 Excellent

Kerry, Missouri

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone was exceptional with anything we needed. We will definitely stay there in the future.
Séjour de 4 nuits en décembre 2020
Réponse de David Arraya Acting General Manager le 4 janv. 2021
Dear Kerry, Thank you so much for taking the time to write a review of your recent stay at Hotel Jerome. I appreciate your kind comments and I am thrilled you enjoyed your stay. I look forward to having the opportunity to welcome you back. Warmest regards, David Arraya Acting General Manager, Hotel Jerome An Auberge Resort

8/10 Bien

Lolakhon

Séjour de 3 nuits en décembre 2020
Réponse de David Arraya Acting General Manager le 4 janv. 2021
Dear Lolakhon, Thank you so much for taking the time to score your recent stay at Hotel Jerome. I look forward to having the opportunity to welcome you back. Warmest regards, David Arraya Acting General Manager

2/10 Horrible

Dimitrios

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en décembre 2020

2/10 Horrible

Dimitrios

Voyage d’affaires
Les points faibles : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en décembre 2020

8/10 Bien

Voyageur vérifié

Séjour de 3 nuits en octobre 2020

10/10 Excellent

Stacey

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2020

8/10 Bien

Gregory

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2020