Avis sur Country Inn & Suites by Radisson Asheville River Arts District
Country Inn & Suites by Radisson Asheville River Arts District
22 Westgate Parkway, Asheville, NC
Avis
9,0
Merveilleux
9,2/10
Propreté
9,2/10
Personnel et service
9,0/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
21 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Guest Services le 22 août 2023
Thank you for staying with us. We appreciate your feedback. Have a wonderful day.
8/10 Bien
Leonard
27 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Leonard
Séjour de 3 nuits en mai 2024
Réponse de C. Cruz le 28 mai 2024
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the shower curtain not being long enough during your stay. Ensuring a comfortable and hassle-free experience for our guests is our priority, and we'll address this issue promptly to prevent similar occurrences in the future. Your feedback is invaluable to us, and we appreciate the opportunity to improve.
8/10 Bien
Lynda
Voyage en famille
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lynda
Séjour de 3 nuits en mai 2024
Réponse de C. Cruz le 28 mai 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by noise from the nearby interstate and disturbances from guests above you during your stay. Ensuring a peaceful environment for our guests is important to us, and we'll explore ways to minimize noise disruptions in the future.We appreciate your positive comments about our hotel overall. Regarding your preference for heavier bed linens, we'll certainly take that into consideration for future improvements. Your comfort is our priority, and we want to ensure you have a restful night's sleep during your stay.
8/10 Bien
Cynthia
Voyage en couple
26 mai 2024
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Cynthia
Séjour de 1 nuit en mai 2024
Réponse de C. Cruz le 28 mai 2024
We appreciate your feedback. We understand that perceptions of location can vary based on individual preferences and experiences. While we strive to provide a comfortable and enjoyable stay for all our guests, we recognize that the surrounding area may not meet everyone's expectations. We're committed to ensuring the safety and security of our guests within our property and its immediate vicinity.
4/10 Médiocre
Kimberly
Voyage en famille
25 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kimberly
Séjour de 1 nuit en mai 2024
Réponse de C. Cruz le 28 mai 2024
We're truly sorry to hear about your disappointing experience during your recent stay. First and foremost, we apologize for any inconvenience caused by the presence of a young employee that gave you the idea that she was a child during your check-in. .Additionally, we apologize for the mechanical service you received and any lack of eye contact from our staff member. We strive to provide warm and attentive service to all our guests, and it's disheartening to hear that we fell short in this regard.Regarding the shuttle service, we apologize for any difficulties you encountered with the walkway and the overgrown bushes. Your feedback is invaluable, and we'll work to address these issues promptly to improve accessibility for all guests.We're also sorry to hear about your concerns regarding the condition of our facilities, including the exposed sheetrock patchwork and the elevator. Rest assured, we'll investigate these matters thoroughly and take the necessary steps to address them.We understand your expectations for a pleasant stay, especially when attending events in Asheville, and we're sorry that we didn't meet them on this occasion. We appreciate your feedback and will use it to make necessary improvements.
6/10 Satisfaisant
Roxy
24 mai 2024
Les points forts : Propreté et personnel et service
Roxy
Séjour de 3 nuits en mai 2024
Réponse de C. Cruz le 28 mai 2024
We're truly sorry to hear about your disappointment with your recent stay. We apologize for any inconvenience caused by the discrepancy in our property's location description. We understand the importance of accuracy in our descriptions and will take steps to ensure that future guests have clear and precise information about our location.Regarding the noise issue you experienced, we apologize for any disturbances that affected your comfort during your stay. Soundproofing is indeed crucial for ensuring a peaceful environment for all our guests, and we'll explore ways to improve this aspect of our accommodations.We appreciate your feedback and the opportunity to address these concerns.
8/10 Bien
Roberta
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Roberta
Séjour de 3 nuits en mai 2024
Réponse de C. Cruz le 28 mai 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding parking and the elevator during your stay. We understand the importance of convenience and comfort for our guests and will take your comments into consideration as we continue to improve our facilities.
10/10 Excellent
Emmanuel
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Emmanuel
Séjour de 1 nuit en mai 2024
Réponse de C. Cruz le 21 mai 2024
Good morning, Emmanuel,Thank you for staying with us and letting us know about your stay. Thrilled you enjoyed our hotel and your stay.
8/10 Bien
Claire
19 mai 2024
Les points forts : Personnel et service
Claire
Séjour de 2 nuits en mai 2024
Réponse de C Cruz le 21 mai 2024
Good morning, Claire,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our shuttle service to Downtown Asheville convenient, although we regret any inconvenience caused by the cleanliness of the minibus. Your comments regarding the wait time and communication issues are concerning, and we apologize for the delay and lack of explanation. We'll be sure to address these issues with our transportation team to ensure a smoother and more efficient service in the future.Additionally, we're sorry to hear about your experience with the driver not opening the door when you didn't have change to tip. This is not reflective of the level of service we aim to provide, and we apologize for any frustration or discomfort this may have caused. We'll address this matter with our staff to ensure that all guests are treated with the utmost respect and courtesy.We appreciate your valuable feedback as it helps us improve and provide a better experience for our guests.
10/10 Excellent
Raymond, Kill Devil Hills
Voyage en famille, Voyage avec des animaux de compagnie
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Raymond
Séjour de 1 nuit en mars 2024
Réponse de C. Cruz le 21 mai 2024
Good morning, Raymond,Thank you for sharing your experience and providing helpful navigation tips for fellow travelers. We appreciate your feedback regarding the clarity of street signage, and we'll certainly look into ways to improve the directions to our hotel for future guests. Your insights are invaluable in ensuring a smoother arrival experience for all our guests. We hope you enjoyed your stay overall and look forward to welcoming you back in the future.
6/10 Satisfaisant
Huhe
Voyage en famille
17 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Huhe
Séjour de 2 nuits en mai 2024
Réponse de C. Cruz le 21 mai 2024
Good morning, Huhe,Thank you for staying with us and letting us know about your stay. Happy to hear you enjoyed our hotel and your stay.
8/10 Bien
kevin
Voyage en couple
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
kevin
Séjour de 2 nuits en mai 2024
Réponse de Cc Cruz le 21 mai 2024
Good morning, Kevin,Thank you for staying with us and letting us know about your stay. Thrilled you enjoyed it. Sorry about the access difficulty. I wish DOT could help out with signage.Thanks again.
10/10 Excellent
myla
15 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
myla
Séjour de 1 nuit en mai 2024
Réponse de C. Cruz le 21 mai 2024
Good morning, Myla,Thank you for staying with us and letting us know about your stay. Thrilled you enjoyed it.
10/10 Excellent
Leilani
Voyage en famille
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Leilani
Séjour de 3 nuits en mai 2024
Réponse de LaSheba le 14 mai 2024
Thank you for staying with us. We really appreciate your feedback Have a wonderful day.
10/10 Excellent
Rebecca
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rebecca
Séjour de 1 nuit en mai 2024
Réponse de LaSheba le 9 mai 2024
Thank you for staying with us. We really appreciate your feedback. Have a wonderful day.
10/10 Excellent
Rachel
Voyage en famille avec de jeunes enfants
6 mai 2024
Les points forts : Équipements
Rachel
Séjour de 1 nuit en avril 2024
Réponse de C. Cruz le 7 mai 2024
Thank you for staying with us and letting us know about your stay. We appreciate the feedback.
10/10 Excellent
James, Lincolnton
6 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
James
Séjour de 4 nuits en mai 2024
Réponse de C. Cruz le 7 mai 2024
Thank you for staying with us and letting us know about your stay. We appreciate the feedback.
8/10 Bien
Victoria
Voyage en famille, Voyage avec des animaux de compagnie
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Victoria
Séjour de 1 nuit en avril 2024
Réponse de C. Cruz le 7 mai 2024
Thank you for staying with us and letting us know about your stay. Thrilled you enjoyed you stay, our staff and the free shuttle.We appreciate the feedback.
10/10 Excellent
Kathryn
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kathryn
Séjour de 1 nuit en avril 2024
Réponse de C. Cruz le 7 mai 2024
Thank you for staying with us and letting us know about your stay. Thrilled you enjoyed your stay. We appreciate the feedback.
6/10 Satisfaisant
Marivel
21 avr. 2024
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Marivel
Séjour de 2 nuits en avril 2024
Réponse de C Cruz le 24 avr. 2024
Thank you for your feedback. I am sorry that pet friendly part of your stay was distracting.
10/10 Excellent
Sandie
Voyage en couple
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sandie
Séjour de 1 nuit en avril 2024
Réponse de LaSheba le 19 avr. 2024
Thank you for staying with us. We really appreciate your feedback. Have a wonderful day.
8/10 Bien
Jason
Voyage en couple
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jason
Séjour de 3 nuits en avril 2024
Réponse de LaSheba le 19 avr. 2024
Thank you for staying with us. We really appreciate your feedback. Have a wonderful day.
10/10 Excellent
Bea
Voyage en couple
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bea
Séjour de 2 nuits en avril 2024
Réponse de LaSheba le 19 avr. 2024
Thank you for staying with us. We really appreciate your feedback. Have a wonderful day.
10/10 Excellent
Allen, Tequesta
Voyage en famille
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Allen
Séjour de 3 nuits en avril 2024
Réponse de C Cruz le 10 avr. 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our property well-kept. However, we understand that the presence of a large number of dogs may not have aligned with your expectations.As a pet-friendly establishment, we welcome guests traveling with their furry companions and strive to provide a comfortable experience for both pet owners and non-pet owners alike. We understand that preferences vary, and we apologize if the presence of dogs impacted your stay negatively.Your feedback is important to us, and we will take it into consideration as we continually strive to enhance the experience for all our guests.
8/10 Bien
Andrew
Voyage avec des animaux de compagnie, Voyage en couple
7 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Andrew
Séjour de 2 nuits en avril 2024
Réponse de C Cruz le 10 avr. 2024
Thank you for taking the time to provide us with your feedback. We sincerely apologize for the issues you encountered during your stay. We take cleanliness and maintenance very seriously, and we regret that the condition of the shower ceiling did not meet our usual standards. Your concerns will be addressed immediately to ensure that similar incidents do not occur in the future.Additionally, we apologize for the disturbance caused by noisy guests above you. We understand the importance of a peaceful environment for a restful stay, and we will take steps to address noise disturbances more effectively in the future.Regarding the parking lot, we apologize if it did not meet your expectations. While we share the lot with other businesses, we prioritize the safety and security of our guests and their vehicles. Nonetheless, we appreciate your feedback and will continue to explore ways to enhance the parking experience for our guests.We understand that location is an important factor for our guests, and we regret if our location did not align with your preferences. We always strive to provide a comfortable stay for all our guests, regardless of their plans.Your feedback is invaluable to us as we continuously work to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience
6/10 Satisfaisant
STEPHANIE
6 avr. 2024
STEPHANIE
Séjour de 1 nuit en avril 2024
Réponse de C. Cruz le 7 mai 2024
Thank you for staying with us and letting us know about your stay. Sorry we missed the mark during your stay. We appreciate the feedback.
6/10 Satisfaisant
Dmitri
Voyage en famille avec de jeunes enfants
6 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Dmitri
Séjour de 2 nuits en avril 2024
Réponse de C Cruz le 10 avr. 2024
Thank you for sharing your concerns with us. We sincerely apologize for the inconvenience you experienced with parking during your stay. Ensuring the safety and convenience of our guests is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard.We understand that difficulty in accessing the property and concerns about parking can greatly impact the overall guest experience. We take these issues seriously and will be reviewing our communication with guests regarding parking options to ensure clarity and prevent future incidents.Your feedback is invaluable to us as we strive to improve our services. We genuinely regret any inconvenience caused and appreciate your patience and understanding.
10/10 Excellent
Sara
Voyage en couple
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sara
Séjour de 1 nuit en avril 2024
Réponse de LaSheba le 4 avr. 2024
Thank you for staying with us. We really appreciate your feedback. Have a wonderful day.
10/10 Excellent
Malik
31 mars 2024
Malik
Séjour de 2 nuits en mars 2024
Réponse de Sheba le 4 avr. 2024
Thank you for staying with us. We really appreciate your feedback. Have a wonderful day.
8/10 Bien
Michelle
Voyage en famille
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michelle
Séjour de 1 nuit en mars 2024
Réponse de Sheba le 4 avr. 2024
Thank you for staying with us. We really appreciate your feedback. Have a wonderful day.
8/10 Bien
Yvette
Voyage en famille, Voyage avec des animaux de compagnie
30 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yvette
Séjour de 4 nuits en mars 2024
Réponse de Sheba le 4 avr. 2024
Thank you for staying with us. We really appreciate your feedback. Have a wonderful day.
10/10 Excellent
Rayna
Voyage en famille, Voyage en couple
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rayna
Séjour de 4 nuits en mars 2024
Réponse de Sheba le 4 avr. 2024
Thank you for staying with us. We really appreciate your feedback. Have a wonderful day.
10/10 Excellent
Susan, Palmyra
Voyage en couple
26 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Susan
Séjour de 3 nuits en mars 2024
Réponse de LaSheba le 28 mars 2024
Thank you for staying with us. We really appreciate your feedback. Have a wonderful day.
8/10 Bien
Susan
Voyage en famille
26 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Susan
Séjour de 3 nuits en mars 2024
Réponse de LaSheba le 28 mars 2024
Thank you for staying with us. We really appreciate your feedback.
10/10 Excellent
Charles
24 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Charles
Séjour de 1 nuit en mars 2024
Réponse de C. Cruz le 26 mars 2024
Good morning Charles,Thank you for staying with us and letting us know about your stay. Thrilled you enjoyed it. We appreciate the feedback.
10/10 Excellent
Michele
Voyage en famille
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michele
Séjour de 2 nuits en mars 2024
Réponse de C. Cruz le 26 mars 2024
Good morning Michele,Thank you for staying with us and letting us know about your stay. Thrilled you enjoyed most of it. Sorry about the thin walls. We appreciate the feedback.
8/10 Bien
Hank
Voyage en famille
22 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hank
Séjour de 4 nuits en mars 2024
Réponse de C. Cruz le 26 mars 2024
Good morning Hank,Thank you for staying with us and letting us know about your stay. Thrilled you enjoyed most of it. Sorry about the noise and the accessibility to hotel. We appreciate the feedback.
10/10 Excellent
sharon
22 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
sharon
Séjour de 2 nuits en mars 2024
Réponse de C. Cruz le 26 mars 2024
Good morning Sharon,Thank you for staying with us and letting us know about your stay. Thrilled you enjoyed it. We appreciate the feedback.
10/10 Excellent
Venetta
Voyage en famille
19 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Venetta
Séjour de 3 nuits en mars 2024
Réponse de C. Cruz le 21 mars 2024
Good morning, Venetta,Thank you for staying with us. Thrilled you enjoyed your stay, out clean hotel and friendly staff. We appreciate the feedback.
8/10 Bien
Jessica
17 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Jessica
Séjour de 2 nuits en mars 2024
Réponse de C. Cruz le 21 mars 2024
Good morning, Jessica,Thank you for staying with us. We appreciate the feedback.
2/10 Horrible
Rachael
16 mars 2024
Les points faibles : Personnel et service
Rachael
Séjour de 1 nuit en mars 2024
Réponse de C Cruz le 21 mars 2024
Our sincerest apologies that we fell very short of your expectations. We will strive to do better.
6/10 Satisfaisant
Katrina
Voyage en groupe
15 mars 2024
Les points forts : Propreté, personnel et service, équipements
Katrina
Séjour de 4 nuits en mars 2024
Réponse de C. Cruz le 21 mars 2024
Good morning, Venetta,Thank you for staying with us. Apologies, for lack of a shuttle during your stay. We had to reduce hours during our slow season. It is now back up and running normal days and hours.We appreciate the feedback.
8/10 Bien
Marci
Voyage en famille
8 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marci
Séjour de 1 nuit en mars 2024
Réponse de C. Cruz le 21 mars 2024
Good morning, Marci,Thank you for staying with us. Thrilled you enjoyed your stay, out clean hotel and friendly staff. We appreciate the feedback.
8/10 Bien
Gary, Chesapeake
Voyage en couple
5 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gary
Séjour de 2 nuits en mars 2024
Réponse de LaSheba le 6 mars 2024
Thank you for staying with us. We really appreciate your feedback. Have a wonderful day.
8/10 Bien
James
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 2 nuits en février 2024
Réponse de LaSheba le 6 mars 2024
Thank you for staying with us. We really appreciate your feedback. Have a wonderful day.
8/10 Bien
Donna
Voyage d’affaires
28 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Donna
Séjour de 2 nuits en février 2024
Réponse de C. Cruz le 29 févr. 2024
Good morning, Donna,Thank you for staying with us and letting us know about your stay. Thrilled you enjoyed your stay, our staff and our hotel. Happy we were able to resolve your issue quickly.We appreciate the feedback.
10/10 Excellent
Finn
Voyage d’affaires
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
As always a nice Hotel to stay at.
Finn
Séjour de 1 nuit en février 2024
Réponse de C. Cruz le 29 févr. 2024
Good morning, Finn,Thank you for staying with us and letting us know about your stay. Thrilled you enjoyed your stay and our hotel.We appreciate the feedback.
10/10 Excellent
Judy
Voyage en famille
24 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Judy
Séjour de 1 nuit en février 2024
Réponse de C.Cruz le 29 févr. 2024
Good morning,Judy,Thank you for staying with us and letting us know about your stay. Thrilled you enjoyed your stay and our hotel.We appreciate the feedback.
10/10 Excellent
Timothy
22 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Timothy
Séjour de 2 nuits en février 2024
Réponse de C. Cruz le 29 févr. 2024
Good morning, Timothy,Thank you for staying with us and letting us know about your stay. Thrilled you enjoyed your stay and our hotel.We appreciate the feedback.
10/10 Excellent
Michael
20 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 3 nuits en février 2024
Réponse de C. Cruz le 21 févr. 2024
Good afternoon, Michael,Thank you so much for your feedback. WE are thrilled you enjoyed your stay.We appreciate you.