Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all, thank you for taking the time to write a comment about our hotel. Any feedback regarding our facility will shed light on the work we do on behalf of our service quality and is extremely important to us. We would like to inform you that your satisfaction you have expressed here has been shared with the relevant departments and senior management. In particular, your satisfaction with the service of our teammates has been shared with our entire team. The comments of our valued guests are our most important source of motivation in this sector in which we work passionately. Dear guest, there is a sufficient number of staff in our hotel and they provide service focused on guest satisfaction. The spa center has certain opening and closing hours and provides service only during those hours. This system has certain working hours in our hotel, as in every hotel. Our indoor pool only serves our guests in the winter concept and is closed in the summer. Our Divan Restaurant is open throughout the night and has a sufficient variety of food. We would like to remind you that this service is not available in most hotels. We present it for your information and wish you well-being.We would like to state that we will always be pleased to welcome you again in our facilities where we focus on perfecting all our services by shaping them with the comments of our valued guests.Regards,Swandor Topkapı Palace Management

Dear Guest,First of all, thank you for taking the time to write a comment about our hotel. Any feedback regarding our facility will shed light on the work we do on behalf of our service quality and is extremely important to us. We would like to inform you that your satisfaction you have expressed here has been shared with the relevant departments and senior management. In particular, your satisfaction with the service of our teammates has been shared with our entire team. The comments of our valued guests are our most important source of motivation in this sector in which we work passionately. Dear guest, I wish you had expressed the problem you were experiencing to us while you were at the hotel, we would have helped you and we would have done our best to make you comfortable because guest satisfaction is very important to us. We thank you for your understanding and wish you well-being.We would like to state that we will always be pleased to welcome you again in our facilities where we focus on perfecting all our services by shaping them with the comments of our valued guests.Regards,Swandor Topkapı Palace Management

Dear Guest,While aiming to provide better service to you day by day with our guest satisfaction-oriented service approach, our professional team, each in their own fields, strives to create the most memorable and pleasing holiday experience possible for our guests. We are very happy and motivated to hear that we were able to achieve this. We would also like to thank you for your positive evaluation by taking your valuable time.We would like to state that we will always be pleased to welcome you again in our hotels within Swandor, where we focus on bringing all our services to perfection by shaping them with the comments of our valued guests.Best Regards,Swandor Topkapi Palace Management

Dear Guest,First of all, we would like to thank you for choosing to spend your holiday in our hotel and for sharing your valuable opinions that always encourage us to improve. We are happy to contribute to your wonderful stay with our different facilities and quality service at our facility.Dear guests, it is normal for our hotel to be crowded because we are in the peak period of the season, but the guests do not feel this intensity anywhere. The sound insulation of the rooms has been made to the required standards and all procedures have been complied with. Since the shops in the hotel are not in the hotel, we cannot intervene in the price policies, unfortunately. Thank you for your understanding.We would be pleased to welcome you again at Swandor Group hotels.Kind regards,Swandor Topkapi Palace Management

Hello Dear Guest,Thank you for sharing your views with us.In accordance with our sustainable quality policy, the feedbacks of our guests are very valuable and valuable to us.We would like to point out that you have given wrong information to our guests about our facility in different ways. In this context, we would like to state that we do not compromise on the quality of service that our guests are accustomed to. We are also wondering on what basis you made your comment. Our facility is not a facility that provides services in this way.In an environment where the products and services of our facility are evaluated, your points and shares on such a subject and on a subject that has to prove the truth are extremely sad and unfair.We would like to state that we do not agree with your comment.Any feedback is valuable to us as long as it reflects the truth and is objective. However, both the content of the comment and the attitude towards us reveal the main purpose.Best Regards,

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Değerli misafirimiz,Öncelikle tarafımıza iletmiş olduğunuz görüşleriniz için Swandor Hotels&Resort Topkapı Palace ailesi adına teşekkür ediyoruz.Zaman ayırarak deneyimlerinizi bizlerle ve diğer tatil severlerle paylaştığınız için çok teşekkür ediyoruz. Sizlerden gelen bu denli güzel bildirimler, bizleri daha güzel işler çıkarmak için motive etmektedir.Amacımız otelimizde konaklayan her bir misafirimizin Swandor Hotels farkını hissetmesi ve otelimizden güzel hatıralarla ayrılmasıdır.Otellerimizde sizleri yeniden ağırlamaktan her zaman memnuniyet duyacağız!SaygılarımızlaSwandor Topkapı Palace Yönetimi

Dear Guest,First of all, we would like to thank you for choosing to spend your holiday in our hotel and for sharing your valuable opinions that always encourage us to be better. We are happy to have contributed to your wonderful stay with our different facilities and quality service in our facility. We would be pleased to welcome you again at the Swandor Group hotels.Best Regards,Swandor Topkapi Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest ,Thank you for your feedback.First of all, we would like to express our apologies for the situation you stated during check-in. However, all changes are made on the system at the time of login. In order not to keep our guests waiting at that time and to make a quick check-in, all updates are made from the system after we give our rooms.On average, more than 900 personnel serve our valued guests in our facility. Local and foreign friends with different language skills have been employed in each department, and each of them is experienced and expert in their field.Thank you once again for your valuable feedback. We hope to welcome you again in the future for a smoother experience.Best Regards,Swandor Hotels & Resorts - Topkapi Palace Management

Dear Guest,First of all, we would like to thank you for choosing Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us to continuously improve our service quality. We would like to remind you that we will always be pleased to welcome you at one of our Swandor Hotels & Resorts.We would like to convey to you, our esteemed guests, that we will definitely consider your suggestion regarding more options in the Main Restaurant and will share this issue with the management.Best Regards,Swandor Topkapi Palace Management

Dear Guest,First of all, we would like to thank you for choosing to spend your holiday in our hotel and for sharing your valuable opinions that always encourage us to be better.We are happy to have contributed to your wonderful stay with our different facilities and quality service in our facility.Best Regards,Swandor Topkapi Palace Management

Dear Guest,First of all, we would like to thank you for choosing Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us to continuously improve our service quality. We would like to remind you that we will always be pleased to welcome you at one of our Swandor Hotels & Resorts.We would like to convey to you, our esteemed guests, that we will definitely consider your suggestion regarding more options in the Main Restaurant and will share this issue with the management.Best Regards,Swandor Topkapi Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest, First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts. Best Regards, Swandor Topkapı Palace Management

Dear Guest, First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts. Best Regards, Swandor Topkapı Palace Management

Dear Guest, Thank you for sharing your thoughts about your stay with us. Feedback from our guests helps us to serve you better by contributing to the development of our hotel. In this sense, every feedback is a clue and a source of inspiration for us. We are very happy to learn that you were satisfied with the services of our hotel, we hope to have the opportunity to welcome you again in the near future. Best Regards, Swandor Topkapı Palace Management

Dear Guest, Unfortunately, we cannot help you because you do not give any details in your comment. Best Regards Guest Relations Department

Dear Guest, First of all, we thank you very much for taking your time, evaluating us and sharing your opinions. Constructive criticism as well as the positive reviews of our guests are very valuable to us. The opinions you have conveyed have been shared with our related departments and management. We would like to thank you again for your interest, as the Swandor Hotels & Resort Topkapı Palace family, we would like to see you again as soon as possible. Best Wishes, Guest Relations

Dear Guest, On the behalf of Swandor Hotels & Resorts we would like to express our gratitude for sharing the review. Reviews about our hotel are very important and help us continuously improve the quality of our service. We wish to inform you that all recommendations, requests and complaints stated here are recorded and processed together with all departments of the hotel. We regret to hear that you were not satisfied with your stay at our hotel. We would be happy to receive all your comments while being here in order to make all necessary corrections and make you feel happy. We would like to inform you that we arranged for you a room with a sea view without no extra payment. In our hotel an average of over 800 personnel recruited to provide the best quality of service for our valuable guests. Due to weather conditions and current situation with pandemics the motivation level may have slightly decreased. But your valuable comments about the performance of our service department have been forwarded to the related department. We would be happy to receive all your comments while being here in order to make all necessary corrections and make you feel happy. We would like to inform you that due to our guest satisfaction-oriented service approach, every guest is valuable for us. Our staff members receive training in the beginning of every season as well as during it. We also recruit foreigners to provide a high-quality service. Guest Relations Department would be happy to help you in case you felt some misunderstanding during your holiday. Regret to hear that the food at our 6 restaurants, patisserie did not meet your taste. There are various international, turkish, italian, chinese and other cuisine examples offered every single day.We appreciate your valuable feedback as it helps us improve the guest satisfaction levels and the service quality. We may accept that the food offered did not meet your taste, but we would like to state that menu is arranged each week and only fresh and quality food products are provided. Moreover, we have a quality team controlling the food quality from the time it arrives to the hotel and until it is being served. Communicating with and meeting the expectations of every guest staying at our hotel is one of our aims to measure guest satisfaction according to our quality policy. Our call center connected to guest relations department is at the guests’ service all day. There is also a guest relations desk in front of the reception. We would be more than happy to help. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts, where we focus on perfection by shaping all our services according to the feedback of our valued guests. Kind regards, Guest Relation Department

Dear Guest, On the behalf of Swandor Hotels & Resorts we would like to express our gratitude for sharing the review. Reviews about our hotel are very important and help us continuously improve the quality of our service. We wish to inform you that all recommendations, requests and complaints stated here are recorded and processed together with all departments of the hotel. We regret to hear that you were not satisfied with your stay at our hotel. We would be happy to receive all your comments while being here in order to make all necessary corrections and make you feel happy. We would like to inform you that we arranged for you a room with a sea view without no extra payment. In our hotel an average of over 800 personnel recruited to provide the best quality of service for our valuable guests. Due to weather conditions and current situation with pandemics the motivation level may have slightly decreased. But your valuable comments about the performance of our service department have been forwarded to the related department. We would be happy to receive all your comments while being here in order to make all necessary corrections and make you feel happy. We would like to inform you that due to our guest satisfaction-oriented service approach, every guest is valuable for us. Our staff members receive training in the beginning of every season as well as during it. We also recruit foreigners to provide a high-quality service. Guest Relations Department would be happy to help you in case you felt some misunderstanding during your holiday. Regret to hear that the food at our 6 restaurants, patisserie did not meet your taste. There are various international, turkish, italian, chinese and other cuisine examples offered every single day.We appreciate your valuable feedback as it helps us improve the guest satisfaction levels and the service quality. We may accept that the food offered did not meet your taste, but we would like to state that menu is arranged each week and only fresh and quality food products are provided. Moreover, we have a quality team controlling the food quality from the time it arrives to the hotel and until it is being served. Communicating with and meeting the expectations of every guest staying at our hotel is one of our aims to measure guest satisfaction according to our quality policy. Our call center connected to guest relations department is at the guests’ service all day. There is also a guest relations desk in front of the reception. We would be more than happy to help. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts, where we focus on perfection by shaping all our services according to the feedback of our valued guests. Kind regards,

Dear Guest, First of all I would like to thank you for allowing us to be your hotel of choice on so many occasion. We are pleased to know that you and have get high marks from your reputation.But in some points we did not measure up your expectations . Please be assured that our Management Team will carefully examine your feedback what went wrong and how we can prevent reoccurrence. We are looking forward to welcome you. Best Regards,Elif Körük Customer Relations Manager WOW Resort Hotels

Dear Mr Olivier, It is always wonderful to hear when our guest was so impressed with their stay and amazing time with us that they plan on returning in the future. I would like to thank you for all your comments wich are motivated us. I will surely be sharing your review with our team and especially entertainment team. Your kind comments about the hotel are highly appreciated. The pleasure will be all ours to welcome you to our WOW Kremlin Palace Hotel again. Best Regards. Elif Körük Customer Relations Manager WOW Resort Hotels

Dear Mr Hakan, First of all, I would like to apologise that I reply you in English, but unfortunately, I cannot speak French. I hope you will understand this. Thank you for leaving such an impressive and detailed review. We are honoured to have been able to serve you and are happy that you feel the way you do about our hotel and the services. It would be a big honour for us to welcome you again in our hotel for another great holiday.Elif Körük Customer Relations Manager WOW Resort Hotels

Dear Mr. Jose', First of all I would like to apologize for responding you in english but unfortunately I cannot speak french. thank you very much for your good rating and your nice words. We hope that you will come back for another nice and entertaining family holiday. Best Regards Rebekka Brehm Customer Relations Manager World of Wonders Resort Hotels

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest ,While we aim to offer you better service every day with our guest satisfaction-oriented service approach, our professional team, each of whom is professional in their own fields, strives to create the most memorable and pleasing holiday experience possible for our guests. We are very happy and motivated to hear that we were able to achieve this. We would also like to thank you for your positive evaluations by taking your valuable time. We would like to state that we will always be pleased to welcome you again in our hotels within Swandor, where we focus on bringing all our services to perfection by shaping them with the comments of our valued guests. Best Regards,Swandor Topkapi Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Lieber Gast Zunächst einmal möchten wir uns bei Ihnen bedanken, dass Sie Ihren Urlaub in unserem Hotel verbracht haben und dass Sie uns Ihre wertvolle Meinung mitgeteilt haben, die uns immer dazu anregt, besser zu werden. Wir freuen uns, dass wir mit unseren verschiedenen Einrichtungen und unserem Qualitätsservice zu Ihrem wunderbaren Aufenthalt beigetragen haben. Wir freuen uns darauf, Sie wieder in den Hotels der Swandor-Gruppe begrüßen zu dürfen. Liebe und beste Grüße, Swandor Topkapi Palace Geschäftsführung

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guests Thank you for taking the time to share your experience at Swandor Hotels & Resorts - Topkapı Palace. We are thrilled to hear that you thoroughly enjoyed our spacious resort, the variety of pools and bars and our well-organised entertainment programmes. We are also delighted that our friendly and attentive staff and the variety of food at our buffet and beach café contributed positively to your stay.Regarding your feedback about the taxi service, we would like to clarify that these facilities are independently operated and not under our management. However, we are very sorry for any inconvenience this may have caused you and your feedback is important to us. We will pass your comments on to the relevant service providers and encourage them to ensure that their prices are fair and transparent.Thank you once again for your valuable feedback. We hope to welcome you back in the future for a smoother experience.Yours sincerely,Swandor Hotels & Resorts - Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Değerli misafirimiz,Öncelikle tarafımıza iletmiş olduğunuz görüşleriniz için Swandor Hotels&Resort Topkapı Palace ailesi adına teşekkür ediyoruz.Zaman ayırarak deneyimlerinizi bizlerle ve diğer tatil severlerle paylaştığınız için çok teşekkür ediyoruz. Sizlerden gelen bu denli güzel bildirimler, bizleri daha güzel işler çıkarmak için motive etmektedir.Amacımız otelimizde konaklayan her bir misafirimizin Swandor Hotels farkını hissetmesi ve otelimizden güzel hatıralarla ayrılmasıdır.Otellerimizde sizleri yeniden ağırlamaktan her zaman memnuniyet duyacağız!SaygılarımızlaSwandor Topkapı Palace Yönetimi

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management