Dear Paul Emile, Thank you for taking the time to share with us your experience at Hotel Su. It is a pleasure to receive positive feedback. Your positive review has added another brick to the wall in designed to best hospitality experience, it confirmed that we are on the right track and also became an excellent source of motivation in our work.We all look forward to welcoming you again. With love,Guest Relations team.

Dear Guest,First of all we want to thank you for choosing our hotel for the holiday. We appreciate all the feedbacks from our guests whether they are positive or negative. They help us understand your expectations and improve ourselves to serve you better. It is a pleasure for us to read that you enjoyed our varaity and Aqualand facilities. What is conserned to your comment about drinks at the dinner, we would like to clarify that our hotel is a city hotel and we apply room only, bed and breakfast or halfboard system, according to the half board concept, drinks, except water, are charged separately. We are very sad that you found our hotel old because at the facilities such as SU Hotel, which are open for 12 months, places that need repair and renovation are always observe. And as a result of this observation repair and refurbishment operations are planning. Renovation work in this direction continues every winter in our hotel. We transmitted your comment with our Management team and you may be assured that we will be work on it. If you had shared with us this upon your stay in hotel, perhaps we could have had a chance to change you room with renovated one and make your stay with us more comfortable. We hope you'll give us another chance. Best Regards,Guestrelations team,

Dear Luc,Thank you very much for your evaluation.It will be our great pleasure to welcome you again soon.With our deepest love and respect,Guest Relations Team

Dear Abdelilah,Thank you for your evaluation and comments.Your review about your stay helps follow travelers to get the right impression of our hotel. That's why we would like to thank you one more time for your feedback.Best RegardsGuest Relations TeamHotel SU

Cher invité René,Tout d'abord, nous tenons à vous remercier d'avoir choisi notre hôtel pour vos vacances et d'avoir pris le temps de nous donner votre avis.Nous sommes heureux que votre experience a l'hotel a été a la hauteur de vos attentes.Nous espérons avoir le plaisir de vous accueillir à nouveau.Bien CordialementGuest Relations Team.

Dear Pierre,Thank you very much for your evaluation. We look forward to seeing you again with us as soon as possible.Best Regards,Guest Relations Team

Sayın Misafirimiz Ali,Değerlendirmeniz için çok teşekkür ederiz.Sizi en kısa zamanda tekrar ağırlamaktan büyük keyif duyacağız.En içten sevgi ve saygılarımızla,Misafir İlişkileri Ekibi

Dear Stephany,Thank you very much for your evaluation.It will be our great pleasure to welcome you again soon.With our deepest love and respect,Guest Relations Team

Dear Sophie,We would like to thank you for submitting your review of your recent stay with us. Our guest's feedback is highly important for us in delivering high service standards. We are extremely disappointed knowing that clearly that you did not enjoy your stay with us. If at any point during your stay you notice an issue, please bring it to the attention of one of our associates. We cannot improve your experience if we are not aware of the problem.We hope you'll give us another chance.Best RegardsGuest Relations Team

Chere aicha ;Tout d'abord, nous sommes heureux de vous accueillir dans notre hôtel. Nous tenons à vous remercier de nous avoir fait part de vos aimables réflexions. Vos avis et critiques sont précieux pour nous et nous guident pour créer notre propre voie. Nous avons pour principe indispensable de toujours faire ce qui est le mieux pour nos clients.A propos de votre chambre, nous avons essayé de la changer l'autre jour mais malheureusement toutes les chambres étaient pleines et nous n'avons pas pu trouver une chambre avec toutes les conditions dont vous avez besoin. nous espérons avoir le plaisir de vous accueillir à nouveau. et de se rattraper pour vous.Bien CordialementGuest Relations Team

Chere l'invité,Tout d'abord, nous tenons à vous remercier d'avoir choisi notre hôtel pour vos vacances et d'avoir pris le temps de nous donner votre avis sur Hotels.com, nous sommes ravis de savoir que vous avez apprécié notre hôtel.nous espérons avoir le plaisir de vous accueillir à nouveau.Bien Cordialement,Guest Relations Team

Dear Potito, Thank you for your evaluation. We hope to see you among us again. Best Regards Guest Relations Team Hotel SU

Dear Mohamed, Thank you for your evaluation. We hope to see you among us again. Best Regards Guest Relations Team Hotel SU

Dear Melissa, Thank you for your feedback. You have no doubt that we will provide the necessary information to our Housekeeping department about cleaning. We would like to inform you that the information about the closure of Aqualand is written on our website and online sales sites. Best Regards Guest Relations Team

Dear Siham, Thank you for your feedback. We hope to see you soon again. Best Regards Guest Relations Team Hotel SU

Dear Blessa, Thank you for your evaluation.. We hope to see you among us again. Best Regards Guest Relations Team

Dear Salah, Thank you for your evaluation. We hope to see you among us again. Best Regards Guest Relations Team Hotel SU

Dear Blessa, We greatly appreciate the time you have taken to share your though following your stay. Every comment from our guest has great importance on the way to reach our first aim which is targeted the guests’ satisfaction. It is truly a treat for us as Hotel SU to have been able to meet your expectation and create such a positive experience for you. We are look forward to having another opportunity to welcome you in Antalya. Best Regards, Guest Relations

Dear Guest, Thank you for taking the time to share your review. We are very disappointed to hear that you regretted staying with us. We always strive to deliver nothing but the best to all our guests. We are taking our guest feedback constructively for we know it help us to develop and enhance our service and facilities. I sincerely apologize for any inconvenience we have caused you during your holiday. However we would like you could share all your negative feedback with us during your stay. In this way, we could had a chance to see our shortcomings and be more careful in providing a service that meet and even exceeds your expectations. Also, we would like to add that we constantly monitor the technical and aesthetic condition of the hotel and, as necessary, restoration work is carried out both in the territory and the building itself. A big renovation of the whole building is our plan for the nearest future. We are hoping that you can re-consider us on your next visit and give us a chance to provide you a fun and memorable experience. Kind wishes, Guest Relations team.

Dear Akram, We would like to thank you for submitting your review of your recent stay with us. Our guest's feedback is highly important for us in delivering high service standards. We are extremely disappointed knowing that clearly that you did not enjoy your stay with us. Your comment is too general, it is unclear why you are not satisfied.. If at any point during your stay you notice an issue, please bring it to the attention of one of our associates. We cannot improve your experience if we are not aware of the problem. We hope you'll give us another chance. Best Regards Guest Relations Team Hotel SU

Dear Sarah Labessi, Thank you very much for taking the time to provide a feedback and sharing your experience on Booking. We are pleased to hear that you were satisfied with the hotel in general and in particular with our personnel and cleanliness of the hotel. Of course, the hotel is not new. But we constantly monitor the technical and aesthetic condition of the hotel and, as necessary, restoration work is carried out both in the territory and in the building itself. Rest assured that we are working on it to make it better. We will share it with related departments heads. Best Regards, Guest Relations Team

Sayın Adil Bey, Öncelikle değerlendirmeniz için teşekkür ederiz. Olumlu olumsuz bizimle görüş paylaşmanızı çok isterdik. Böylelikle eksik kaldığımız yanları öğrenip gerekli iyileştirmeleri yapabilirdik. Sizi yeniden aramızda görmek çok isteriz. En kısa zamanda tekrardan görüşmek üzere; En içten sevgi ve saygılarımızla. Hotel SU

Dear Youssef First of all, thank you for your evaluation. We wish that you shared all your positive and negative opinions with us during your stay in our hotel. Thus, by seeing our shortcomings, we could be more careful in order to provide a service that exceeds your expectations. Hope you give us another chance; We offer our most sincere wishes. Guest Relations Team

Dear Guest, Thank you for your evaluation and comment. You can be sure that we will share your opinions about the activity with our management. We hope to see you among us again. Best Regards Guest Relations Team

Dear Emina, Thank you for your evaluation. We hope to see you among us again. Best Regards Guest Relations Team Hotel SU

Dear Yannis, Thank you for your evaluation and comment. We hope to see you among us again. Best Regards Guest Relations Team Hotel SU

Dear Ergin, Thank you for sharing your like and dislike with us. We appreciate all the feedbacks from our guests whether they are positive or negative. They help us understand your expectations and improve ourselves to serve you better. We already passed all your comments to the responsible departments and we will take all necessary measures in order to change the situation. Anyway, if you have shared your thoughts with our Guest Relations Team before you left the hotel, we could know the details and in this case we could find a solution to make your holidays more pleasure. We would be delighted to host you again and make sure that your stay is perfect. Kind wishes, Guest Relations Team.

Dear Karim, Thank you for taking the time to share your feedback with us. The main goal of hospitality industry and the philosophy of our hotel is to make feel our guest very special, to make them feel like they are in home. In our work we try to create friendly relations. As well as, together with all the staff we try to provide services that exceed the expectations of all our guests during their holidays. Your positive review has added another brick to the wall in designed to best hospitality experience, it confirmed that we are on the right track and also became an excellent source of motivation in our work. We are very proud and glad to share your review with an entire team. We all look forward to welcoming you and your family again. Best Regards, Guest Relations Team

Dear Meite, Thank you for your evaluation and comment. We hope to see you among us again. Best Regards Guest Relations Team

Dear Amara, Thank you for your evaluation. We hope to see you among us again. Best Regards Guest Relations Team Hotel SU

Dear Guest, Thank you very much for taking the time to provide a feedback. We are really pleased to hear that you had an enjoyable stay with us. Your feedback about your stay helps follow travelers to get the right impression of our hotel. We look forward to seeing you again and will try to do everything possible to leave an unforgettable impression in your memory. Best wishes, Guest Relations Team Hotel SU

Sayın Misafirimiz, Değerlendirmeniz için çok teşekkür ederiz. Sizi yeniden aramızda görmeyi umuyoruz. En içten sevgi ve saygılarımızla; Misafir İlişkileri Ekibi

Sayın Misafirimiz, Değerlendirmeniz için çok teşekkür ederiz. Sizi yeniden aramızda görmeyi umuyoruz. En içten sevgi ve saygılarımızla; Misafir İlişkileri Ekibi

Dear Guest, Thank you for taking the time to share your review. We feel very sorry to read though that we fell short of your expectations in different areas and we would like to deeply apologize to you regarding these. We always strive to deliver nothing but the best to all our guests. However, I must admit that we had a few challenges on the most busiest time of the year. We are taking our guest feedback constructively for we know it help us to develop and enhance our service and facilities. I sincerely apologize for any inconvenience we have caused you during your holiday. Moreover, we thank you for not being indifferent and pointed out to us some points that can be improved. But we wished you have shared your complaints about our hotel and the services we offer, during your stay with us. In this way, we could know the details and we would had the opportunity to arrange this situation. I am hoping that you can re-consider us on your next visit and give us a chance to change the situation. Best regards , Guest Relations team.

Sayın Misafirimiz, Değerlendirmeniz için çok teşekkür ederiz. Her daim sizi misafirimiz olarak görmekten büyük mutluluk duyacağız. En içten sevgi ve saygılarımızla, Misafir İlişkileri Ekibi Hotel SU

Dear Guests, Thank you for taking the time to share your feedback with us. The main goal of hospitality industry and the philosophy of our hotel is to make feel our guest very special, to make them feel like they are in home. In our work we try to create friendly relations. As well as, together with all the staff we try to provide services that exceed the expectations of all our guests during their holidays. Your positive review has added another brick to the wall in designed to best hospitality experience, it confirmed that we are on the right track and also became an excellent source of motivation in our work. We are very proud and glad to share your review with an entire team. We all look forward to welcoming you and your family again. With love, Guest Relations team.

Dear Guest, Thank you for choosing to stay with us and for sharing your wonderful experiences. It has always been our goal to ensure that we provide the best possible service to all our guests and glad we did not disappoint you. You may be sure we will share your kind words with our team. Your gratitude is the best motivation in our work. Your comments are important for us because it helps us to learn your expectations and to improve ourselves. It would be a pleasure to see you again. Sunny regards from Antalya, Guest Relations Team Hotel SU

Dear Guest, Extremely thanks for being our guest and taking your time to post your feedback about your experience with us. We wish you shared your complaints and suggestions with us before leaving our hotel. Thus, we would have the opportunity to correct our mistakes and offer you a better holiday experience. If at any point during your stay you notice an issue, please bring it to the attention of one of our associates. Our Guest Relations department are always ready for replying your questions, orders and wishes. We cannot improve your experience if we are not aware of the problem! On the other hand, we are very glad that you appreciated our rooms and that the service of our team has left a positive impression. If you are returning to Antalya, we hope to have the pleasure in hosting you once again.

Dear Guest Bil, Thank you for sharing your like and dislike with us. Rest assured that we valued your feedback and we took necessary action to deliver nothing but the best to all of our guests. We would certainly pass your comment to the team and they will for sure appreciate your compliments. We will remain hopeful that you will consider staying with us again in the future and give a chance to make a difference this time. Best regards,

Dear Guest, Thank you for taking the time to share your review on Expedia. We very disappointed to hear that you regretted staying with us. We always strive to deliver nothing but the best to all our guests. However, we would like to clarify the issues you have mentioned in order to give a equitable information to our potential guests.You booked a room for 2 adult, 1 child and 1 free child. By the arrival, you were given a room with 3 beds, as many of our guests prefer to sleep in one bed with small kids. After you informed us about your dissatisfaction you were given a second room WITHOUT ANY EXTRA CHARGE. So, you had got two room with totally six beds. Next morning you came to the reception and complain that you had to sleep in separate rooms with your partner due to kids can not sleep separate from you. Also, you complained that you were not allowed to get to the breakfast without payment. We checked your reservation and find out that you booking was Room Only. We advised you to get in touch with Expedia and check is there any misunderstanding but you refused it. You were shown a room and after you accept to stay there, room change was done. Of course, the hotel is not new. But we constantly monitor the technical and aesthetic condition of the hotel and, as necessary, restoration work is carried out both in the territory and in the building itself. The design of our hotel is different from other hotels. Our hotel was built by Eren Talu, he used white, red colors, simple lines and cubical forms to create a unique and unforgettable design of our hotel. But in any case, we appreciate your opinion as we know that tastes are different. We sincerely apologize for any inconvenience we have caused you during your holiday. We are taking our guest feedback constructively for we know it help us to develop and enhance our service and facilities.We are hoping that you can re-consider us on your next visit and give us a chance to provide you a fun and memorable experience.

Dear Guest, Thank you very much for taking the time to evaluate and sharing your experience on Expedia. We hope, we have been able to meet your expectation and create a positive experience for you. We are look forward to having another opportunity to welcome you in Antalya. Best Regards,

Dear guest Abdessamad, We greatly appreciate the time you have taken to evaluate your stay. Every comment from our guest has great importance on the way to reach our main aim which is targeted the guests satisfaction. It is truly a pleasure for us, as Hotel SU, to have been able to meet your expectations. We are look forward to having another opportunity to welcome you in Antalya. Best Regards,

Dear Lahreche, Thank you very much for taking the time to provide such a great feedback and sharing your experience on Hotels.com.Every positive feedback motivates us more to provide an excellent service to make our guests feel comfortable and welcome. We look forward to welcoming you again in the nearest future. Best Regards, Hotel SU

Dear Guest, We would like to thank you for submitting your excellent rated review of your recent stay with us. We are really pleased to hear that you had an enjoyable stay with us. We would like to particularly thank you for highlighting the work of our staff. Your satisfaction with our hotel and the services we provide is an invaluable source of happiness for us. We truly hope we will have the opportunity to host you and your family with us in the future and provide you with even more great memories. Best Regards,

Dear Fadou, Thank you for choosing to stay with us and for sharing your experience. Your comments are important for us because it helps us to learn your expectations and to improve ourselves. We are very sorry for your inconvenience. However, if you had indicated that you were suffering from blood pressure during your stay, we would have given you an allergy card and informed the kitchen department and arranged for you a food that suite to you. So you could have easily consume food without afraid to harm your health. It would be a pleasure for us to host you in our facilities again. Best Regards, Guest Relations Team Hotel SU

Dear Guest; Thank you for your evaluation. We hope to host you again. Best Regards; Guest Relations Team

Dear Guest, Thank you for choosing our hotel for your holiday and for sharing your thought regarding your rescent stay with us. Please accept our sincere apology how you perceived of our Front Office service delivery. We have initiated training and would endeavor to provide seamless and friendly interaction with our valued guests in line with expectations. We do hope that you could provide us with the opportunity to welcome you back to the hotel and provide you a better service and to ensure your satisfaction. With sunny regards from Antalya,

Sayın Misafirimiz; Öncelikle, değerlendirmeniz ve yorumunuz için çok teşekkür ederiz. Sizi, en kısa zamanda tekrar ağırlamak bizim için büyük bir mutluluk olur. En içten sevgi ve saygılarımızla; Misafir İlişkileri Ekibi

Dear Guest; First of all, thank you for choosing our hotel to spend your holiday and taking your precious time for sharing your comment with us. All comments from our guests, whether positive or negative, are valuable to us. Because we know that guest comments are mirrors that show us where we are at what we do. Your comments and criticisms allow us to see and develop ourselves from the right perspective. Therefore, we thank you again for your valuable comment. We are deeply saddened to learn that your holiday does not fully meet your expectations. While your holiday was continuing we would have wished that you would shared with us the situations that affected you badly. In this way, we could had been have the opportunity to help you and change the overall situation. On the other hand, it is very valuable for us that you have liked the general attitude of our colleagues, the location of our hotel and our unique coastline. We hope you to give us another opportunity so that we can offer you a better holiday and to please you. Kind Regards; Guest Relations Team