Avis sur Secrets St. Martin Resort & Spa - All Inclusive, Adults Only
Secrets St. Martin Resort & Spa - All Inclusive, Adults Only
Anse Marcel, Anse Marcel
Avis
7,2
Bien
8,2/10
Propreté
8,4/10
Personnel et service
7,0/10
Équipements
7,2/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
24 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Social Media le 28 janv. 2024
Dear TOUATI,Thank you for choosing Secrets St. Martin Resort & Spa as your host! We are delighted to read your positive rating about our resort. It bring us great pleasure to know this.Thank you so much for highly recommending us! We will be honour to welcome you to your home in the Caribbean!Sincerely,Iliana PerezSocial Media ManagerSecrets St Martin Resort & Spa
10/10 Excellent
Suzanne
6 sept. 2023
Les points forts : Propreté et personnel et service
Suzanne
Séjour de 3 nuits en septembre 2023
Réponse de Social Media le 7 sept. 2023
Dear Mrs Suzanne,Thank you for sharing your feedback on your recent stay with us. Your observations are invaluable to us, as they allow us to identify areas for improvement and make necessary changes to ensure a more enjoyable stay for all our guests.Best regards,Iliana PerezSocial Media Manager
10/10 Excellent
Suzanne
27 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Suzanne
Séjour de 7 nuits en août 2023
Réponse de Social Media le 29 août 2023
Dear Suzanne We are truly grateful for your kind rate about your wonderful experience at Secrets St Martin Resort & Spa.We are happy to learn that you had an overall wonderful stay and that you enjoyed all the services of our Unlimited-Luxury package.We look forward to be your host you on your next visit to our beautiful island.SincerelyIliana PerezSocial Media ManagerSecrets St. Martin Resort & Spa
8/10 Bien
KARINE
Voyage en couple
19 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
KARINE
Séjour de 2 nuits en avril 2023
Réponse de Social Media le 26 avr. 2023
Cher Monsieur RiouxMerci beaucoup de nous avoir évalués. Nous sommes vraiment reconnaissants pour vos aimables paroles concernant votre séjour au Secrets St Martin Resort & Spa.Nous avons hâte de vous accueillir à nouveau.Sincèrement,Iliana PerezSocial Media ManagerSecrets St. Martin Resort & Spa
10/10 Excellent
sarah
31 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
sarah
Séjour de 6 nuits en mars 2023
Réponse de Social Media le 26 avr. 2023
Dear Mrs SarahThank you so much for rating us. We are truly grateful for your kind words about your stay at Secrets St Martin Resort & Spa.We can't wait to welcome you once again.SincerelyIliana PerezSocial Media ManagerSecrets St. Martin Resort & Spa
10/10 Excellent
Jacqueline
31 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Luxe et convivialité
Jacqueline
Séjour de 11 nuits en juillet 2022
Réponse de Social Media le 31 juil. 2022
Chère JAcqueline
Nous apprécions que vous ayez pris le temps d'écrire une critique de votre séjour avec nous. C'est un plaisir de lire que vous avez apprécié la gastronomique.
Nous sommes ravis de lire que vous avez apprécié notre service attentionné. Nous apprécions toujours les commentaires, car ils nous permettent d'améliorer continuellement l'expérience que nous créons pour nos clients.
Encore une fois, nous apprécions vos aimables commentaires sur notre complexe et nous nous réjouissons de vous revoir au Secrets St. Martin, votre maison dans les Caraïbes.
Meilleures salutations,
Iliana Pérez
Social Media Coordinator
10/10 Excellent
Fanny
6 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fanny
Séjour de 1 nuit en novembre 2021
Réponse de Social Media le 16 nov. 2021
Thank you so much for your kind patronage. We can't wait to have you again.
Best regards,
Iliana Perez
Social Media Coordinator
Secrets St. Martin Resort & Spa
10/10 Excellent
Nathan
Voyage en couple
20 mai 2024
Les points forts : Propreté et personnel et service
Nathan
Séjour de 4 nuits en avril 2024
8/10 Bien
Gary
Voyage en couple
8 mai 2024
Les points forts : Personnel et service
Les points faibles : Équipements
Gary
Séjour de 4 nuits en avril 2024
2/10 Horrible
Brandi
Voyage en couple
25 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brandi
Séjour de 7 nuits en avril 2024
Réponse de Social Media le 29 avr. 2024
Dear Guest,We sincerely apologize for the disappointment you experienced during your recent stay. Your feedback regarding the service lapses and other issues is deeply concerning, and we appreciate you bringing them to our attention.Please know that we take your comments seriously and will address them promptly to ensure that such incidents do not recur in the future. We are committed to providing exceptional service and experiences to all our guests.It's disheartening to hear that your stay did not meet your expectations, especially considering your previous positive experiences at other Secrets resorts. We are truly sorry for any inconvenience caused.As we prepare for our upcoming renovation starting on May 1st, 2024, we are committed to making significant improvements to enhance our guests' experience.Thank you for your candid feedback, and we hope to have the opportunity to welcome you back in the future and regain your trust.Warm regards,Iliana PerezSocial Media Manager
2/10 Horrible
Robert
Voyage en couple
22 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert
Séjour de 5 nuits en avril 2024
Réponse de Social Media le 29 avr. 2024
Dear Guest,Thank you for sharing your feedback about your recent stay at Secrets St Martin Resort & Spa. We are deeply sorry to hear about the challenges you encountered during your time with us.Your comments are concerning, and we sincerely apologize for any inconvenience this may have caused. Please rest assured that we take your feedback seriously and will address these issues promptly. Our upcoming renovation, starting on May 1st, 2024, will include enhancements to ensure a more enjoyable and comfortable experience for our guests.We appreciate your recommendations despite the challenges you faced, and we hope to have the opportunity to welcome you back in the future to showcase the improvements we have made.Respectfully,Iliana PerezSocial Media Manager
8/10 Bien
Marilyn Verona
Voyage en couple
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marilyn Verona
Séjour de 6 nuits en avril 2024
Réponse de Social Media le 29 avr. 2024
Dear Mrs Verona,Thank you for choosing Secrets St Martin Resort & Spa for your April birthday celebration and for taking the time to share your feedback. We're thrilled to hear that you enjoyed the beauty and seclusion of our property, as well as the lovely beach and clean amenities. It's wonderful to know that you appreciated the attentive service provided by our staff, especially during your romantic beach dinner.We apologize for any inconvenience you experienced with the pool cleanliness and the issues with the water/shower pipes. Please know that your observations have been duly noted, and we will address them promptly as part of our upcoming renovation scheduled to begin on May 1st, 2024.We're delighted that you had a relaxing stay overall and appreciate your recommendation. We look forward to welcoming you back for an even more phenomenal experience once our resort reopens with its new facelift!Best regards,Iliana PerezSocial Media Manager
6/10 Satisfaisant
Suzette
Voyage en famille
16 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Suzette
Séjour de 7 nuits en avril 2024
Réponse de Social Media le 29 avr. 2024
Dear Mrs Suzette,Thank you for sharing your recent experience at Secrets St Martin Resort & Spa. We're delighted to hear that you enjoyed the beauty, spaciousness, and cleanliness of your room, as well as the exceptional service provided by our staff. Your recognition of their efforts means a lot to us.We regret to learn that the food and drinks did not meet your expectations. Rest assured, we continually strive to enhance our dining options to offer a more satisfying culinary experience.Regarding your feedback on the property's condition and the pool cleanliness, we appreciate your insights. We want to assure you that we are committed to addressing these areas as part of our upcoming renovation, which is scheduled to commence on May 1st, 2024.We value your patronage and recommendation. Should your travels bring you back to the area, we hope for the opportunity to provide you with an improved stay.Warm regards,Iliana PerezSocial Media Manager
8/10 Bien
Genady
Voyage en couple
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Genady
Séjour de 2 nuits en avril 2024
Réponse de Social Media le 10 avr. 2024
Dear GenadyWe're truly disheartened to learn about your recent experience. Please accept our sincere apologies for any inconveniences you encountered during your stay.We appreciate you bringing these issues to our attention, as it allows us to address them promptly and make necessary improvements.We understand your disappointment and frustration, and we would like to extend our sincerest apologies for falling short of your expectations. Please rest assured that your concerns will be shared with our management team for immediate action.Thank you for your honest feedback, and we hope for the opportunity to welcome you back in the future to showcase the improvements we have made. Your recommendation means the world to us, and we are committed to regaining your trust.Respectfully,Iliana PerezSocial Media ManagerSecrets St Martin Resort & Spa
8/10 Bien
Susan
5 avr. 2024
Les points forts : Propreté et personnel et service
Susan
Séjour de 4 nuits en mars 2024
Réponse de Social Media le 6 avr. 2024
Dear Mrs SusanWe are truly grateful for your time investing in this rating.We hope you can give us an opportunity to be your hosts upon again on your next visit to our beautiful island.SincerelyIliana PerezSocial Media ManagerSecrets St Martin Resort & Spa
8/10 Bien
Michael James
Voyage en couple
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Michael James
Séjour de 5 nuits en mars 2024
Réponse de Social Media le 6 avr. 2024
Dear Mr JamesThank you for taking the time to share your experience at Secrets St Martin Resort & Spa. We're thrilled to hear that you enjoyed the picturesque setting of our resort, with its turquoise waters and stunning views. It's wonderful to know that you found our pool, dining options, and live entertainment to your liking.We appreciate your feedback regarding the dated aspects of our property. Rest assured, we are committed to making continuous improvements to enhance the overall guest experience. In fact, we're excited to share that we have renovation plans scheduled over the next two years to address these areas and provide our guests with an even more luxurious and modern retreat.We're grateful for your recommendation and look forward to welcoming you back once our renovations are complete. Your loyalty means the world to us, and we can't wait to exceed your expectations on your next visit. Until then, safe travels and warm regards from all of us here at Secrets St Martin Resort & Spa.Best regards,Iliana PerezSocial Media ManagerSecrets St Martin Resort & Spa
10/10 Excellent
Tamara
28 mars 2024
Tamara
Séjour de 3 nuits en mars 2024
Réponse de Social Media le 29 avr. 2024
Thank you so much for your positive rating Mrs. Tamara we really appreciate it!
10/10 Excellent
Paul
Voyage en couple
23 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paul
Séjour de 4 nuits en mars 2024
Réponse de Social Media le 26 mars 2024
Dear PaulWe're delighted to hear that you enjoyed your second stay at Secrets St Martin and that you found it to be a a quite secluded location nestled in the beautiful Anse Marcel Bay.We're thrilled that you found our rooms well-appointed and clean, and we appreciate your kind words about our excellent team. It's wonderful to hear that you had the opportunity to experience everything the resort has to offer, including our various restaurants, with Bordeaux being your favorite.We're grateful for your recommendation and look forward to welcoming you back soon after our renovations.Eager to welcome you once again in your home in the Caribbean,Iliana PerezSocial Media ManagerSecrets St Martin Resort & Spa
6/10 Satisfaisant
adela A
Voyage en couple
22 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
adela A
Séjour de 4 nuits en mars 2024
Réponse de Social Media le 26 mars 2024
Dear Mrs AdelaWe're delighted to hear that you had a wonderful experience at Secrets St Martin Resort & Spa! It's fantastic that you enjoyed the friendly service, and quite safe location during your stay.We truly appreciate your kind words about our team and are thrilled to hear that they made you feel at home throughout your time with us.We can't wait to welcome you back. Your recommendation means the world to us, and we look forward to creating more unforgettable memories with you on your next visit to St. Martin!Best Regards,Iliana PerezSocial Media ManagerSecrets St Martin Resort & Spa
10/10 Excellent
Maxwell
11 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maxwell
Séjour de 3 nuits en décembre 2023
Réponse de Social Media le 13 mars 2024
Dear Mr Maxwell. Thank you for sharing the rating about your experience. We're dedicated to exceeding expectations and hope to welcome you back to Secrets St Martin Resort & Spa in the future.Best regards,Iliana PerezSocial Media Manager
2/10 Horrible
TAMEKA LAPORTIATYRONZIA, JACKSONVILLE
Voyage en couple
10 mars 2024
Les points forts : Propreté et personnel et service
TAMEKA LAPORTIATYRONZIA
Séjour de 3 nuits en mars 2024
Réponse de Social Media le 12 mars 2024
Dear Valued Guest,Thank you for sharing your experience with us. We apologize for not meeting your expectations during your stay.We understand your disappointment with the lack of entertainment options and the quality of the food. Please know that we take your feedback seriously and are continuously striving to enhance our offerings to ensure a more enjoyable experience for our guests.While our resort caters to guests of all ages, we also recognize the importance of providing diverse activities and amenities to meet the preferences of all our guests. Your feedback will be used to improve our entertainment options and culinary offerings.We value your patronage and hope to have the opportunity to welcome you back for a more satisfying stay in the future.Cordialment,Iliana PerezSocial Media Manager
10/10 Excellent
Dziedzom
5 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dziedzom
Séjour de 2 nuits en mars 2024
Réponse de Social Media le 12 mars 2024
Dear Valued Guest,Thank you for sharing the rating about your experience. We're dedicated to exceeding expectations and hope to welcome you back to Secrets St Martin Resort & Spa in the future.Best regards,Iliana PerezSocial Media Manager
10/10 Excellent
Shakeitrice Stokes
Voyage en famille, Voyage en groupe
4 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shakeitrice Stokes
Séjour de 3 nuits en février 2024
Réponse de Social Media le 6 mars 2024
Dear Mrs Stokes!Thank you for sharing your feedback with us. We are thrilled to hear that our dedicated team members, Aleesha, Lessette, Leo, Luca, and Meline, were able to exceed your expectations and make your stay truly memorable. Your kind words will be shared with them as recognition of their outstanding service.We sincerely apologize for any inconvenience you experienced during your stay and appreciate your patience and understanding. Rest assured that we take your feedback seriously and will address the issues you encountered to ensure a seamless experience for all our guests in the future.We are delighted that you enjoyed the unique accommodations and amenities offered at Secrets St Martin Resort & Spa. It was our pleasure to accommodate your needs, and we look forward to welcoming you back for another unforgettable stay.Warm regards,Iliana PerezSocial Media Manager
6/10 Satisfaisant
Brenda Kay
6 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Brenda Kay
Séjour de 5 nuits en janvier 2024
Réponse de Social Media le 8 févr. 2024
Dear Mrs Kay,We deeply regret that your experience did not meet expectations. We sincerely apologize for the challenges you faced, including the food options and grounds. We want you to know your concerns are valid, and we appreciate you bringing them to our attention.Since your visit, we've worked diligently to address your concerns.We value your insights, and while we cannot change your experience, we hope you might reconsider, giving us another opportunity to change your perception and provide you with the true unlimited luxury experience.Best regards,Iliana PerezSocial Media Manager
4/10 Médiocre
Robert M, STURTEVANT
Voyage en couple
2 févr. 2024
Les points faibles : Personnel et service et équipements
Robert M
Séjour de 4 nuits en janvier 2024
Réponse de Social Media le 5 févr. 2024
Dear Mr M,Thank you for taking the time to share your feedback about our friendly staff. We deeply regret that your experience did not meet expectations. We sincerely apologize for the challenges you faced, transportation is not included in your stay.Since your visit, we've worked diligently to address the interactions with our staff concerns.We value your insights, and while we cannot change your experience, we hope you might reconsider, giving us another opportunity to change your perception and provide you with the true unlimited luxury experience.Best regards,Iliana PerezSocial Media Manager
10/10 Excellent
Barrie
20 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Barrie
Séjour de 5 nuits en janvier 2024
Réponse de Social Media le 22 janv. 2024
Dear BarrieIt's truly remarkable to read such kind comments. Thank you for choosing Secrets St. Martin Resort & Spa as your host! Its truly rewarding to read you found our staff to be amazing.We are delighted to read that you were impressed by our service. It bring us great pleasure to know you enjoyed the service provided by our staff.Best,Iliana PerezSocial Media ManagerSecrets St Martin Resort & Spa
10/10 Excellent
Walter, Burke
12 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Walter
Séjour de 3 nuits en janvier 2024
Réponse de Social Media le 18 janv. 2024
Dear WalterWe are truly grateful for your time investing in this rating. We apologize for any inconvenience you might have experience during your stay.We hope you can give us an opportunity to be your hosts upon again on your next visit to our beautiful island.SincerelyIliana PerezSocial Media Manager
10/10 Excellent
Raphael
10 janv. 2024
Raphael
Séjour de 4 nuits en janvier 2024
Réponse de Social Media le 18 janv. 2024
Dear Mr RaphaelWe are truly grateful for your time investing in this rating.We look forward to be your hosts upon your next visit to our beautiful island.SincerelyIliana PerezSocial Media Manager
8/10 Bien
Susana
Voyage en couple
9 janv. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Susana
Séjour de 3 nuits en janvier 2024
Réponse de Social Media le 10 janv. 2024
Dear Valued Guest,We apologize for the issues you encountered during your stay, and we appreciate you bringing them to our attention. Your experience does not align with the high standards we strive to maintain. We have investigated and addressed the issues you mentioned, such as the property condition. Immediate actions have been taken to rectify the maintenance problems and enhance our quality service.Your feedback is invaluable, helping us improve and deliver the exceptional experiences our guests expect. If you decide to return, we would love an opportunity to showcase the improvements we've made.Warm regards,Iliana PerezSocial Media Manager
6/10 Satisfaisant
Raphael
5 janv. 2024
Raphael
Séjour de 4 nuits en janvier 2024
Réponse de Social Media le 10 janv. 2024
Dear Mr RaphaelWe are truly grateful for your time investing in this rating. We apologize for the issues you might encountered during your stay. Since this rating does not align with the high standards we strive to maintain. We look forward to be your hosts upon your next visit to our beautiful island.SincerelyIliana PerezSocial Media Manager
4/10 Médiocre
Monica
4 janv. 2024
Monica
Séjour de 5 nuits en décembre 2023
Réponse de Social Media le 10 janv. 2024
Dear Mrs MonicaThank you so much for sharing. We are truly grateful for your time investing in this rating.We look forward to be your hosts upon your next visit to our beautiful island.SincerelyIliana PerezSocial Media Manager
6/10 Satisfaisant
Karsten
Voyage en couple
1 janv. 2024
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
Karsten
Séjour de 9 nuits en décembre 2023
Réponse de Social Media le 3 janv. 2024
Dear Valued Guest,Thank you for taking the time to share your feedback, and we deeply regret that your experience did not meet expectations. We sincerely apologize for the challenges you faced.We value your insights, and while we cannot change your experience, we hope you might reconsider, giving us another opportunity to change your perception and provide you with the true unlimited luxury experience.Best regards,Iliana PerezSocial Media Manager
10/10 Excellent
Alex, Brooklyn
Voyage en couple
29 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alex
Séjour de 5 nuits en décembre 2023
Réponse de Social Media le 2 janv. 2024
Dear Alex,We are delighted to know that you rate us positively. Thank you for choosing Secrets St. Martin Resort & Spa as your host! We can't wait to welcome you to your home in the Caribbean!Best,Iliana PerezSocial Media ManagerSecrets St Martin Resort & Spa
8/10 Bien
Kenneth
Voyage en couple
28 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kenneth
Séjour de 3 nuits en décembre 2023
Réponse de Social Media le 2 janv. 2024
Dear Kenneth,Thank you for choosing Secrets St. Martin Resort & Spa as your host! We are delighted to know that you rate us positively.Thank you so much for highly recommending us! We will be honour to welcome you to your home in the Caribbean!Warm Regards,Iliana PerezSocial Media ManagerSecrets St Martin Resort & Spa
10/10 Excellent
Sean
Voyage en groupe
22 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sean
Séjour de 5 nuits en décembre 2023
Réponse de Social Media le 2 janv. 2024
Dear Sean,We are delighted to read that the quality of the resort was spectacular. Thank you for choosing Secrets St. Martin Resort & Spa as your host! Thank you so much for highly rating us! We will be honour to welcome you to your home in the Caribbean!Warm Regards,Iliana PerezSocial Media ManagerSecrets St Martin Resort & Spa
10/10 Excellent
Fahtimah
19 déc. 2023
Fahtimah
Séjour de 3 nuits en décembre 2023
Réponse de Social Media le 2 janv. 2024
Dear Fahtimah,Thank you for choosing Secrets St. Martin Resort & Spa as your host! We are delighted to know that you rate us positively.. We have shared your rating with our team.Thank you so much for highly recommending us! We will be honour to welcome you to your home in the Caribbean!Warm Regards,Iliana PerezSocial Media ManagerSecrets St Martin Resort & Spa
8/10 Bien
Darin
Voyage en couple
17 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Darin
Séjour de 5 nuits en décembre 2023
Réponse de Social Media le 19 déc. 2023
Dear DarinWe are truly grateful for your time investing in this rating.We look forward to be your hosts upon your next visit to our beautiful island.SincerelyIliana PerezSocial Media Manager
8/10 Bien
Ann, HADLEY
Voyage en couple
15 déc. 2023
Ann
Séjour de 5 nuits en décembre 2023
Réponse de Social Media le 19 déc. 2023
Dear AnnWe genuinely appreciate your valuable insights into your experience during your stay. Its truly rewarding to read you dounf the food to be fabulous, the beach was clear and great and that you love how private our location is.We want to assure you that guest satisfaction is our top priority, and we are taking steps to align our services with the high standards that are synonymous with the Secrets brand.We hope to have the opportunity to welcome you back in the future, giving us another chance to provide you with the exceptional stay you deserve. If you plan to visit us again, please don't hesitate to contact us directly with any specific preferences to ensure a more tailored and enjoyable experience.Best,Iliana PerezSocial Media ManagerSecrets St. Martin Resort & Spa
6/10 Satisfaisant
shawn
Voyage en couple
15 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
shawn
Séjour de 6 nuits en décembre 2023
Réponse de Social Media le 18 déc. 2023
Dear Shawn,We appreciate your feeback. Your experience does not align with the high standards we strive to maintain.We're genuinely sorry for any inconvenience caused and hope you might consider giving us another chance. Your feedback is invaluable, helping us improve and deliver the exceptional experiences our guests expect. If you decide to return, we would love an opportunity to showcase the improvements we've made.Warm regards,Iliana PerezSocial Media Manager
10/10 Excellent
Dustin
Voyage en couple
15 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dustin
Séjour de 7 nuits en décembre 2023
Réponse de Social Media le 18 déc. 2023
Dear Dustin,Thank you for choosing Secrets St. Martin Resort & Spa as your host! Thank you so much for your rating! We will be honour to welcome you to your home in the Caribbean!Warm Regards,Iliana PerezSocial Media ManagerSecrets St Martin Resort & Spa
6/10 Satisfaisant
Ylli
Voyage en couple
8 déc. 2023
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Ylli
Réponse de Social Media le 5 févr. 2024
Dear Ylli,Thank you for taking the time to share your feedback. We deeply regret that your experience did not meet expectations. We sincerely apologize for the challenges you faced. Your concerns are valid, and we appreciate you bringing them to our attention.We value your insights, and while we cannot change your experience, we hope you might reconsider, giving us another opportunity to change your perception and provide you with the true unlimited luxury experience.Best regards,Iliana PerezSocial Media Manager
10/10 Excellent
Nicole L
8 déc. 2023
Les points forts : Propreté et personnel et service
Nicole L
Réponse de Social Media le 8 févr. 2024
Dear Mrs Nicole LWe genuinely appreciate your kind words about your wonderful stay and for highly recommending us. We can't thank you enough for your preference and for sharing that the resort was nice.We hope to welcome you back in the future, giving us another opportunity to provide you with the exceptional stay you deserve. If you have any specific preferences or requirements for your next visit, please feel free to reach out to us directly.Best regards,Iliana PerezSocial Media ManagerSecrets St. Martin Resort & Spa
4/10 Médiocre
David
Voyage en famille
27 nov. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
David
Séjour de 6 nuits en novembre 2023
Réponse de Social Media le 1 déc. 2023
Dear Valued Guest,We apologize for the issues you encountered during your stay, about our service not being consistent and we appreciate you bringing them to our attention. Your experience does not align with the high standards we strive to maintain.We have investigated and addressed the issues you mentioned. Immediate actions have been taken to rectify the maintenance problems and enhance our quality service.Your feedback is invaluable, helping us improve and deliver the exceptional experiences our guests expect. If you decide to return, we would love an opportunity to showcase the improvements we've made.Warm regards,Iliana PerezSocial Media Manager
4/10 Médiocre
pranvera
26 nov. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
pranvera
Séjour de 4 nuits en novembre 2023
Réponse de Social Media le 1 déc. 2023
Dear Valued Guest,We appreciate your feeback. Your experience does not align with the high standards we strive to maintain.We're genuinely sorry for any inconvenience caused and hope you might consider giving us another chance. Your feedback is invaluable, helping us improve and deliver the exceptional experiences our guests expect. If you decide to return, we would love an opportunity to showcase the improvements we've made.Warm regards,Iliana PerezSocial Media Manager
10/10 Excellent
Mohamed
23 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mohamed
Séjour de 6 nuits en novembre 2023
Réponse de Social Media le 25 nov. 2023
Dear Mohamed,Thank you for choosing Secrets St. Martin Resort & Spa as your host! We are delighted to read that your experience with the beach and the spa was great. We have shared your comments with the team as a motivation to keep up our the work we do to make sure our guest are having and incredible stay.We will be honour to welcome you to your home in the Caribbean!Warm Regards,Iliana PerezSocial Media ManagerSecrets St Martin Resort & Spa
10/10 Excellent
Andrew
Voyage en groupe, Voyage en couple
23 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrew
Séjour de 7 nuits en novembre 2023
Réponse de Social Media le 25 nov. 2023
Dear Andrew,Thank you for sharing with us at Secrets St. Martin Resort & Spa! We're thrilled to hear your stay was great. Our team takes pride in going above and beyond to create memorable experiences.It's heartwarming to know our staff's efforts, including the food, atmosphere and service, and how all contributed to the joyous atmosphere. We're committed to continuous improvement and appreciate your positive feedback.We hope to welcome you back for more unforgettable moments in the future.Best regards,Iliana PerezSocial Media Manager
8/10 Bien
Teri
Voyage en groupe, Voyage en couple
19 nov. 2023
Les points forts : Personnel et service et équipements
Teri
Séjour de 7 nuits en novembre 2023
Réponse de Social Media le 20 nov. 2023
Dear Teri,We genuinely appreciate your valuable insights into your experience during your stay. Your feedback about our rooms have been noted, and we sincerely apologize for any inconvenience caused. Rest assured, we take your feedback seriously, and our team is actively working on enhancing these aspects of our offerings.We’re delighted to hear that you enjoyed the service. We want to assure you that guest satisfaction is our top priority, and we are taking steps to align our services with the high standards that are synonymous with the Secrets brand.We hope to have the opportunity to welcome you back in the future, giving us another chance to provide you with the exceptional stay you deserve. If you plan to visit us again, please don't hesitate to contact us directly with any specific preferences to ensure a more tailored and enjoyable experience.Best,Iliana PerezSocial Media ManagerSecrets St. Martin Resort & Spa
10/10 Excellent
ChiChi
15 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ChiChi
Séjour de 3 nuits en novembre 2023
Réponse de Social Media le 16 nov. 2023
Dear ChiChiThank you for choosing Secrets St. Martin Resort & Spa as your host! We are delighted to read that your experience was the best. It bring us great pleasure to know you enjoyed the service provided by our staff. We have shared your comments with Ingrid, Sophia, Quincey, Claudius and the rest of team as a motivation to keep up our the work we do to make sure our guest are having and incredible stay.We will be honour to welcome you to your home in the Caribbean!Warm Regards,Iliana PerezSocial Media ManagerSecrets St Martin Resort & Spa
2/10 Horrible
Tamie
14 nov. 2023
Tamie
Séjour de 6 nuits en novembre 2023
Réponse de Social Media le 8 déc. 2023
Dear Valued Guest,We apologize for the issues you encountered during your stay, and we appreciate your feedback. Your experience does not align with the high standards we strive to maintain.Your feedback is invaluable, helping us improve and deliver the exceptional experiences our guests expect. If you decide to return, we would love an opportunity to showcase the improvements we've made.Warm regards,Iliana PerezSocial Media Manager
4/10 Médiocre
Yasmine
13 nov. 2023
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Yasmine
Séjour de 4 nuits en novembre 2023
Réponse de Social Media le 16 nov. 2023
Dear Valued Guest,Warm greetings from Secrets St. Martin Resort & Spa! We appreciate your feedback regarding the spacious property and our friendly staff; it's heartening to know you found their assistance valuable. We sincerely apologize for the delay in assigning your room and the concerns with the room's condition. Please be assured we take this seriously, and our maintenance team will promptly address the issues you've highlighted to ensure a more seamless experience for our guests. We genuinely value your insights and hope to have the opportunity to exceed your expectations during a future stay.Best Regards,Iliana PerezSocial Media ManagerSecrets St. Martin Resort & Spa