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Avis sur Americas Best Value Inn & Suites Anchorage Airport

2 out of 5
Americas Best Value Inn & Suites Anchorage Airport
4360 Spenard Rd, Anchorage, AK

Avis

4,4
Note des voyageurs de 10 (Excellent), d’après 89 avis sur 1009." "
Note des voyageurs de 8 (Bien), d’après 96 avis sur 1009." "
Note des voyageurs de 6 (Satisfaisant), d’après 144 avis sur 1009." "
Note des voyageurs de 4 (Médiocre), d’après 219 avis sur 1009." "
Note des voyageurs de 2 (Horrible), d’après 461 avis sur 1009." "

4,4/10

Propreté

5,6/10

Personnel et service

4,4/10

Équipements

3,8/10

Infrastructures et conditions de l’hébergement

4,6/10

Écoresponsabilité

Avis

4/10 Médiocre

Romy

Séjour de 1 nuit en juin 2023
Réponse de Manager le 30 juin 2023
Hello Romy,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Horrible

Samantha

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

2/10 Horrible

Ethan

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nasty
Séjour de 1 nuit en mai 2024
Réponse de j le 9 mai 2024
I am sorry that hotel did not meet your expectations and your feedback helps us to make a better hotel.

10/10 Excellent

Migdalia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location transportation to and from airport plus breakfast at a great price
Séjour de 1 nuit en mai 2024
Réponse de Manager le 7 mai 2024
Hello Migdalia,We are delighted to hear that you appreciated our convenient location, transportation options, and breakfast offerings during your stay. We strive to provide our guests with a seamless experience from start to finish. Should you have any further feedback or requests, please do not hesitate to reach out to us directly.

2/10 Horrible

Jennifer

Voyage en groupe
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The pictures were completely misleading. This place is beyond run down. The bathroom door wouldnt even close because the hinges were coming off the wall abs door. The door looked as if it had been kicked in and not repaired. Missing covers over outlets. Bare drywall from giant holes in the wall, shoe boxes used to level the table, and what looked to be a bullet hole in the ceiling with a paper towle shoved in it. Also nothing to secure the sliding door so not much stopping somone from easily getting up to the second floor balcony and breaking in. Needless to say we didnt spend the night. I dont think we made it a full hour before we checked into the puffin right next door.
Séjour de 1 nuit en mai 2024
Réponse de j le 5 mai 2024
I am sorry that hotel did not meet your expectations and your feedback helps us to make a better hotel

8/10 Bien

Sean

.
Séjour de 3 nuits en avril 2024
Réponse de j le 5 mai 2024
Thank you for staying with us and your feedback. Have a nice trip.

2/10 Horrible

Douglas

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The business burned 2 years ago and it has had no repairs done to the burned area. Discusting dirty, stinks. Should not be open for business. No option to go elsewhere. NEVER AGAIN!
Séjour de 1 nuit en mai 2024
Réponse de Manager le 4 mai 2024
Hello Douglas, We appreciate you sharing your feedback with us. Our team is constantly working to ensure all areas of the hotel meet our guests' standards. Your concerns will be communicated to the management for further review and improvements. Thank you for bringing this to our attention.

4/10 Médiocre

Marian

Les points faibles : Propreté
Séjour de 3 nuits en avril 2024
Réponse de j le 1 mai 2024
I am sorry that hotel did not meet your expectations and your feedback help us to make a better hotel.

10/10 Excellent

Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this
Séjour de 1 nuit en avril 2024
Réponse de j le 29 avr. 2024
Thank you for staying with us and your feedback.

2/10 Horrible

Hazen

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was covered in dog hair and was extremely dirty, the door had a crack in it so you could hear everything in the halls, sheets were gross too. When I asked about moving rooms the front desk person said they wouldn’t bc the room was thru Expedia and refused to refund. I will never use Expedia again if this is not fully refunded, this was absolutely the worst hotel experience I’ve ever had.
Séjour de 2 nuits en avril 2024
Réponse de j le 29 avr. 2024
I am sorry that happened to you and thank you for your feedback.

6/10 Satisfaisant

joyce

Séjour de 1 nuit en avril 2024
Réponse de Manager le 23 avr. 2024
Hello joyce, We strive for excellence and regret any shortcomings in your stay. Please reach out to us with details of your experience so we can improve. We value your insights and hope to welcome you back for a better stay.

8/10 Bien

joyce

Séjour de 1 nuit en avril 2024
Réponse de j le 18 avr. 2024
Thank you for staying with us and your feedback. Have a nice trip.

2/10 Horrible

Kevin

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was the worse stay ive every been to. The halls smells terrible, lock in the front door was questionable. I close the door without thinking much about it, took a shower, try to get out and the door not opening, had my brother to card shimmey the door open and notice the door was broken amd had to use the bathroom with the door slightly open just to not get stuck in. And the upstairs was loud no body did anything about it. Never coming back here again.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 15 avr. 2024
Hello Kevin, We apologize for any inconvenience you experienced during your stay. Guest feedback helps us improve our services. Please feel free to address your concerns directly with our management team for further assistance. Thank you for sharing your feedback with us.

6/10 Satisfaisant

joyce

Needed but not goven
Séjour de 1 nuit en avril 2024
Réponse de Manager le 12 avr. 2024
Hello joyce, We apologize for any inconvenience you experienced during your stay. Your feedback is invaluable and will be shared with the team for improvement. If there is anything further you would like to discuss, please do not hesitate to reach out to our management team directly. Thank you for bringing this to our attention.

6/10 Satisfaisant

joyce

Voyage en famille
Handicap people are not supposed to be on the third floor
Séjour de 1 nuit en avril 2024
Réponse de Manager le 12 avr. 2024
Hello joyce, We appreciate your feedback on our accessibility, and we apologize for any inconvenience experienced during your stay. We encourage guests with specific needs to inform us in advance to better assist with room allocation. Your comments will help us improve our services for future guests.

10/10 Excellent

Billy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was good
Séjour de 2 nuits en avril 2024
Réponse de Manager le 12 avr. 2024
Hello Billy,We are pleased to hear that you had a satisfactory experience at our hotel. If you have any further feedback or suggestions to share, do not hesitate to reach out to us. We appreciate your valuable input and hope to welcome you back in the future.

2/10 Horrible

Mark

Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was there went to my room for a couple minutes turned around immediately and left. Did not feel safe!
Réponse de James le 7 avr. 2024
I am sorry to hear that and your feedback helps us to make a better hotel.

2/10 Horrible

Tzvetanka

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The building is in terrible condition after a fire 2 years ago ! It was not mentioned on your page. There is a noise and construction work is ongoing till the evening. There should not be hotel rooms renting in such building. The office is in disarray, dirty and messy and that's where the coffee / tea is served. It is an airport hotel but there is not dedicated luggage room for after check out, we were offered to leave our suitcases in the "office". I think it was safer to leave them in front of the hotel. We were planing to spend a few hours in the city, but rather spent them at the airport. We use Expedia services for more than 20 years and this was the worst experience we ever had with you and any other competitor company.
Séjour de 1 nuit en mars 2024
Réponse de James le 31 mars 2024
I am sorry to hear that one of two buildings burnt down but one building is in operating condition.

8/10 Bien

Crystal

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The room was big and spacious, the only issue was the main building was burned down and boarded off which disrupted the travel in the parkinglot (it was bad)
Séjour de 1 nuit en mars 2024
Réponse de James le 25 mars 2024
Thank you for staying with us and your feed back.. Have a nice trip.

10/10 Excellent

Julian

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone nice and friendly. I highly recommend it.
Séjour de 1 nuit en février 2024
Réponse de James le 21 mars 2024
Thank you for staying with us and good feed back. Have a nice trip.

2/10 Horrible

Stuart

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The building on the ad looks to have burned down and the property in use is old and not well upkept. Reception area was an old room, very dirty and cluttered. While waiting to check in, witnessed the owner and previous patron yelling at each other for 5 minutes. Hallways very loud all all night with people coming and going. Yelling/fighting from rooms above and beside until 4am. Bed was very worn out. Gum on the floor and holes in the celling. No coffee or even a cup provided. No towels in the room. Airport shuttle driver in old beat-up van, did not say much or even confirm who I was. No breakfast provided as advertised.
Réponse de James le 15 mars 2024
Yes, we have two separate buildings and we are in operating the hotel with 61 units building since 42 units building bunt down.

6/10 Satisfaisant

Payton

Séjour de 1 nuit en mars 2024
Réponse de j le 1 avr. 2024
Thank you for staying with us and your feedback.

2/10 Horrible

Devin

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was the dirtiest place I have ever stayed in. The bathroom door was kicked in and the floors were sticky. Will never go here again.
Séjour de 2 nuits en février 2024
Réponse de J le 19 févr. 2024
I am sorry that happened to you and your feed back helps us to make a better hotel.

4/10 Médiocre

Zachary

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Evidently part of the hotel burned in a fire. The office is a make shift office, all the staff are really nice. The first room we got there was no heat. -17 degrees, so They were great about moving us. Second room the hot water in the shower didn't work and the TV didn't work. We sponge bathed since we only stayed two nights. Price reflected the hotel. Won't stay here again, but the staff were all really nice considering the conditions.
Séjour de 2 nuits en janvier 2024
Réponse de J le 3 févr. 2024
I am sorry that happened to you and your feed back helps us to make a better hotel

10/10 Excellent

Paige

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de J le 1 févr. 2024
Thank you for staying with us and your review. Have a nice day.

2/10 Horrible

Jules

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beds were filthy and dirty no towels, no toilet paper ceiling falling in people passed out in the hallway should be condemned
Séjour de 1 nuit en janvier 2024
Réponse de j le 28 janv. 2024
I am sorry that hotel did not meet your expectation and your feed back helps to make a better hotel.

10/10 Excellent

Marjorie G

Séjour de 2 nuits en janvier 2024
Réponse de James le 26 janv. 2024
Thank you for staying with us and your review. Have a nice trip.

2/10 Horrible

Theodore

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There was hair and some other type of solids (dirt, small pebbles) all over the bed sheets. I ended up sleeping on top of the comforter with all my clothes on. It was very noisy and you could hear loud tvs and music though the wall. Spend a few extra dollars and go down the road to the Lakefront Hotel.
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 20 janv. 2024
Hello Theodore, We apologize for any inconvenience you experienced during your stay. Our housekeeping team takes great care to ensure the cleanliness of our rooms, and we apologize if there were any oversights. We appreciate your feedback regarding the noise, and we will look into implementing further measures to enhance soundproofing. We value your input and hope you will consider staying with us again in the future.

2/10 Horrible

kim

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Filthy
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 17 janv. 2024
Hello kim, We're sorry to hear about your experience. We appreciate your feedback and will share it with our housekeeping team for immediate improvement. Your satisfaction is important to us and we hope to welcome you back in the future for a more enjoyable stay.

2/10 Horrible

Brian

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 17 janv. 2024
Hello Brian, We apologize if your experience with our hotel did not meet your expectations. We would appreciate it if you could reach out to us directly to discuss any specific issues you may have encountered during your stay. We value your feedback and strive to provide the best possible experience for all our guests.

6/10 Satisfaisant

Marie

Séjour de 2 nuits en janvier 2024
Réponse de Manager le 17 janv. 2024
Hello Marie, We appreciate you choosing our hotel for your stay. Your satisfaction is important to us, so we encourage you to reach out to us directly with any feedback or concerns you may have had during your stay. We value your input and want to ensure a positive experience for all of our guests.

6/10 Satisfaisant

Jason

Quiet solid room no complaints.
Séjour de 10 nuits en décembre 2023
Réponse de Manager le 13 janv. 2024
Hello Jason,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you found your room to be quiet and solid. It's always a pleasure to provide a comfortable experience for our guests. We appreciate your feedback and hope to welcome you back again in the future.

6/10 Satisfaisant

Jessica

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 10 janv. 2024
Hello Jessica, We appreciate you choosing our hotel for your recent stay. We would like to hear more about your experience to better understand how we can improve. Please reach out to us directly with any feedback you may have. We hope to have the opportunity to welcome you back in the future for an even better experience.

6/10 Satisfaisant

Park

Séjour de 1 nuit en décembre 2023
Réponse de Manager le 24 déc. 2023
Hello Park,We apologize if your stay did not meet your expectations. We would appreciate it if you could kindly reach out to us with any specific concerns or feedback you may have had during your stay. We value your input and would like the opportunity to address any issues. Thank you.

2/10 Horrible

LaDonnia

Les points faibles : Infrastructures et conditions de l’hébergement
There were no inside door locks in the room I stayed in . The carpets were stained and smelly.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 22 déc. 2023
Hello LaDonnia, Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. Guest satisfaction is important to us, and we appreciate your observations regarding the inside door locks and carpets. We will ensure that this information is shared with our team for further improvements.

4/10 Médiocre

Thomas

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Manager le 7 févr. 2024
Hello Thomas, We're sorry to hear that your experience at our hotel didn't meet your expectations. We encourage you to reach out to our hotel directly so that we can address any specific concerns or issues you may have had. We appreciate your feedback and hope to have the opportunity to improve your impression in the future.

2/10 Horrible

Mark, Wasilla

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
TV didn't work. Heat was poor. Moldy coffee in pot. No coffee. Part of building burnt down. No maid service. Complete failure
Séjour de 3 nuits en novembre 2023
Réponse de Manager le 6 déc. 2023
Hello Mark, We're sorry to hear about the inconveniences you experienced during your stay. We appreciate your feedback and would like to address your concerns directly. Kindly contact our management team, who will be happy to assist you further. Thank you for bringing these issues to our attention.

2/10 Horrible

Eric

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 17 déc. 2023
Hello Eric,We're sorry to hear that your experience at our hotel did not meet your expectations. We would appreciate it if you could reach out to us directly with any specific feedback you may have, so that we can address your concerns and improve our services. We value your opinion and would love the opportunity to make it right.

2/10 Horrible

Jillian

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 22 nov. 2023
Hello Jillian,Thank you for choosing our hotel for your stay. We appreciate your rating and are glad to have had you as our guest. If you have any specific feedback or suggestions, kindly reach out to us directly so that we can address any concerns. We hope to welcome you back in the future and provide an exceptional experience. Safe travels!

8/10 Bien

Shawn

Les points forts : Propreté
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 22 nov. 2023
Hello Shawn,Thank you for rating our hotel. We apologize if there were any issues during your stay and we encourage you to reach out to us directly with any specific feedback. We greatly value your experience and aim to continually improve our services.

2/10 Horrible

Jerod

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tv didn't work and no towels, room was dirty. They wouldnt change the room or even gove a towel to take a shower
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 14 nov. 2023
Hello Jerod, Thank you for sharing your experience with us. We apologize for any inconvenience you faced during your stay. It is important to us that all our guests have a comfortable and pleasant stay. Your feedback will be shared with the relevant departments for immediate improvement. Should you have any further concerns, we recommend contacting our management directly for assistance.

2/10 Horrible

Michael

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Was very dirty
Séjour de 1 nuit en novembre 2023
Réponse de J le 11 nov. 2023
I am sorry that happed to you and your feed back helps us to make a better hotel.

10/10 Excellent

Chad

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en août 2023
Réponse de Manager le 11 nov. 2023
Hello Chad,Thank you for taking the time to leave a positive review of your recent stay at our hotel. We are delighted to hear that you had a great experience. It is our utmost pleasure to provide exceptional service and exceed our guests' expectations. We appreciate your kind words and are grateful for your recommendation. Please let us know if there is anything else we can assist you with.

2/10 Horrible

Opal

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible place
It was not safe and it was not clean found crack pipe in hallway . People outside all hours of night parting and guess dealing drugs next day police came looking for someone work there harassing a customer thinking he was that person the front is burnt down. It looks nothing like the pictures the front office and the continental breakfast is in a room and it’s got food and cleaning supplies in their desk and everything in there. It was just an awful place.
Séjour de 2 nuits en août 2023
Réponse de Manager le 8 nov. 2023
Hello Opal,Thank you for sharing your experience with us. We take matters of safety and cleanliness very seriously, and we apologize for any inconvenience caused. Our team strives to maintain a secure and hygienic environment, although unforeseen incidents can occur. We recommend guests reach out to our management team directly to address any concerns or incidents during their stay. Your feedback helps us improve, and we regret any disappointment caused.

2/10 Horrible

Joey

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 1 nov. 2023
Hello Joey, Thank you for sharing your feedback with us. We appreciate your thoughts and apologize for any inconvenience you may have experienced during your stay. We will take your comments into consideration to improve our services. Should you have any further concerns, please feel free to contact our management.

2/10 Horrible

Casey

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie, Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
It was by far the worst hotel stay I have ever had the room was absolutely filthy. The doors would not lock when I reported it to the staff they said there was nothing they could do
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 1 nov. 2023
Hello Casey, We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address the cleanliness issues with our housekeeping team to ensure this does not happen again. Regarding the door lock, we apologize for any inconvenience caused and will investigate this matter further. Thank you for bringing it to our attention.

8/10 Bien

Elaina

Voyage en groupe
Les points forts : Personnel et service et équipements
Friendly staff - room was equipped with a kitchen / kitchen table- walk in closet and full bathroom. Had a two queen room and one of the beds was in a separate room (like an apartment style. Definitely appreciated it
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 25 oct. 2023
Hello Elaina,Thank you for your kind feedback! We're delighted to hear that you enjoyed our friendly staff, well-equipped room, and unique apartment-style layout. We hope to welcome you back soon for another wonderful experience.

2/10 Horrible

Andrew

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Book elsewhere n Anchorage
The place is disgusting, unclean, and in managed. Homeless people inhabit most of the building and doors take a lot of effort to lock. Floors and furniture were dirty. I found a whole fingernail on the bathroom floor.
Séjour de 3 nuits en septembre 2023
Réponse de Manager le 10 oct. 2023
Hello Andrew, I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

6/10 Satisfaisant

David

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Room was clean, Looks like the facility was in a transition due to a fire in the primary facility.
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 6 oct. 2023
Hello David, I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

2/10 Horrible

Bridget

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
My room was full of mice. When I told the front desk they gave me mice traps . 4 mice found in less then 30 hrs . They chewed holes in my clothes. Refund and room exhange were both denied (another room would have been infested anyway ) Hotel is used as housing for homless ..Parking lot is full trash and dumpster divers .Not a safe place for women traveling alone . NOT a property children should be in proximity to . Orbitz has also not provided any recomps for this .
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 6 oct. 2023
Hello Bridget, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.