Avis
8,2
Très bien
8,6/10
Propreté
8,4/10
Personnel et service
8,4/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage en couple
23 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Guest Relations le 26 févr. 2024
Dear Alexandre,Thank you for taking your time to review and rate Grand Hotel Amrâth Amsterdam. Your review and rating is a beautiful testimony for our hotel and the staff therefore we truly thank you.We are glad to know that you enjoyed your stay with us.We hope to welcome again whenever your travel brings you back to Amsterdam.With kind regards,Guest Relations Officer.
10/10 Excellent
Voyageur vérifié
15 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Detente et service personnalisé
Voyageur vérifié
Séjour de 2 nuits en février 2024
Réponse de Guest Relations le 16 févr. 2024
Dear guest,Thank you very much for your feedback and 5-star rating!It is amazing to read that you had a great stay at our hotel and that our staff have provided you with the right service.We are so pleased that our hotel has accommodated your needs.Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We look forward to being your preferred choice in the future.With kind regards,Guest Relations Officer.
10/10 Excellent
Philippe
25 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Philippe
Séjour de 2 nuits en décembre 2023
Réponse de Guest Relations le 27 déc. 2023
Dear Philippe,Thank you for choosing our hotel and for your 5-star rating!We are so glad to read that you enjoyed your stay. Our hotel aims to provide a unique experience, and we work hard to exceed your expectations. We are looking forward to welcoming you back to our hotel.With kind regards,Guest Relations Officer.
6/10 Satisfaisant
Alexandre
30 oct. 2023
Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Prix et étoiles injustifiées
Alexandre
Séjour de 4 nuits en octobre 2023
Réponse de Guest Relations le 31 oct. 2023
Dear Alexandre,Thank you for taking the time to share your experiences with us. I am sorry to hear that some aspects of your stay were not up to your expectations / our usual high standards. Your constructive feedback regarding the room and wellness has been noted and forwarded to both our Housekeeping and Technical departments and we will make improvements where possible. Despite the issues mentioned, I certainly hope that you had a great time in our beautiful city and that you will visit us again in the future. With kind regards, Grand Hotel Amrâth Amsterdam Management.
10/10 Excellent
Christian
Voyage en famille
16 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christian
Séjour de 7 nuits en octobre 2023
Réponse de Guest Relations le 18 oct. 2023
Dear Christian,We sincerely appreciate your valuable feedback and 5 star rating! At Grand Hotel Amrâth Amsterdam, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that.We look forward to welcoming you back to our hotel.With kind regards, Grand Hotel Amrâth Amsterdam Management
10/10 Excellent
Hasan
20 août 2023
Hasan
Séjour de 3 nuits en août 2023
10/10 Excellent
Laetitia
Voyage en famille
2 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laetitia
Séjour de 4 nuits en juillet 2023
4/10 Médiocre
Nicole
19 mai 2023
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Nicole
Séjour de 1 nuit en mai 2023
8/10 Bien
Wouanis
7 mai 2023
Wouanis
Séjour de 1 nuit en mai 2023
Réponse de guest relations le 9 mai 2023
Dear Wouanis,Thank you very much for your feedback. We are pleased to read that you enjoyed your stay at Grand Hotel Amrâth Amsterdam. We look forward to welcoming you back to our hotel. With kind regards,Grand Hotel Amrâth Amsterdam Management.
10/10 Excellent
laurent
18 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
laurent
Séjour de 2 nuits en avril 2023
Réponse de guest relations le 9 mai 2023
Dear Laurent,Thank you for your positive feedback and 5 star rating! We really appreciate you taking the time to share your positive experience with us! I am glad that you enjoyed your stay at Grand Hotel Amrâth Amsterdam. Thank you for the compliments! I will be sure to pass them on to the various departments. We look forward to welcoming you back to Grand Hotel Amrâth Amsterdam in the future.With kind regards,Grand Hotel Amrâth Amsterdam Management.
10/10 Excellent
Francoise
16 avr. 2023
Francoise
Séjour de 2 nuits en avril 2023
Réponse de Guest Relations le 19 avr. 2023
Dear Francoise,Thank you for your positive feedback and 5 star rating! We really appreciate you taking the time to share your positive experience with us! I am glad that you enjoyed your stay at Grand Hotel Amrâth Amsterdam. We look forward to welcoming you back to Grand Hotel Amrâth Amsterdam in the future. With kind regards,Grand Hotel Amrâth Amsterdam Management
10/10 Excellent
Farah
Voyage en groupe
21 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Farah
Séjour de 2 nuits en mars 2023
Réponse de Guest Relations le 22 mars 2023
Dear Farah, Thank you for taking your time leaving this wonderful rating! Thank you very much for choosing to stay and rate Grand Hotel Amrâth Amsterdam on this platform. Your review and rating is a beautiful testimony for our Hotel and the staff therefore we truly thank you!On behalf of Grand Hotel Amrâth Amsterdam family , I would like extend my gratitude for your kind feedback and for staying with us. We truly hope to welcome you again very soon! Kind regards,Grand Hotel Amrâth Amsterdam Management
8/10 Bien
Bérénice
Voyage en couple
29 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bérénice
10/10 Excellent
Brice
14 nov. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Brice
Séjour de 2 nuits en novembre 2022
10/10 Excellent
Ion
24 août 2022
Les points forts : Propreté et personnel et service
Ion
Séjour de 3 nuits en août 2022
10/10 Excellent
Jeremy
8 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jeremy
Séjour de 3 nuits en novembre 2021
Réponse de Grand Hotel Amrath Amsterdam le 19 déc. 2021
Dear Jeremy,
Thank you for your 10 out of 10 score!
We hope to welcome you again in the neare future.
Warm Regards,
Grand Hotel Amrath Amsterdam
4/10 Médiocre
J-Paolo
Voyage en groupe
29 nov. 2021
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
J-Paolo
Séjour de 3 nuits en novembre 2021
Réponse de Grand Hotel Amrâth Amsterdam le 21 déc. 2021
Dear J-Paolo, Thank you for taking the time and effort to share your experience about your stay at the Grand Hotel Amrâth Amsterdam. We appreciate you sharing your valuable input with us but we are sorry that your stay with us has left a negative impression on you. It would have been our pleasure to have tended to the issues of concern that you have mentioned at the time of your stay. Our staff always try their utmost to do so and we would have wished to have done the same for you. We hope that you may consider giving us a second chance and if so it will be our pleasure to welcome you back to the Grand Hotel Amrâth Amsterdam.
Kind regards,
Team Grand Hotel Amrâth Amsterdam
10/10 Excellent
catherine
20 nov. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
catherine
Séjour de 4 nuits en novembre 2021
Réponse de Grand Hotel Amrâth Amsterdam le 25 nov. 2021
Dear Catherine,
We greatly appreciate your 5/5 score as much as we appreciate knowing that you enjoyed your stay as much as you did and hope to see you again.
With kind regards,
Team Grand Hotel Amrâth Amsterdam
8/10 Bien
Aude
15 nov. 2021
Aude
Séjour de 3 nuits en novembre 2021
Réponse de Jesper Lauersen le 24 nov. 2021
Dear Aude,
Thank you for your all-round 8/10. It is great to hear that your experience met the high-standards which we strive to achieve and hope to see you again.
Kind regards,
Jesper Lauersen
General Manager
4/10 Médiocre
Ethan
Voyage en couple
10 oct. 2021
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Ethan
Séjour de 1 nuit en octobre 2021
Réponse de Grand Hotel Amrath Amsterdam le 16 oct. 2021
Dear Ethan,
While I wish your experience with us would have been better, I want to thank you for sharing your valuable comments with us. Here at the Grand Hotel Amrâth Amsterdam we deem the feedback of our guests as crucial means to improve on our services. For this reason, we greatly appreciate your taking the time and effort to share your opinion. Should you ever be returning to Amsterdam and wish to give us a second chance it will be our pleasure to welcome you back and hope that we may see you again in the near future.
Kin regards,
Grand Hotel Amrath Amsterdam
8/10 Bien
Thomas
25 sept. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thomas
Séjour de 1 nuit en septembre 2020
Réponse de Grand Hotel Amrâth Amsterdam General Manager le 26 sept. 2020
Dear Thomas.
Thank you very much for choosing to stay at The Grand Hotel Amrâth Amsterdam and for your giving us an 8/10 rating. We hope that we will see you again and manage to achieve an all-round 10/10 rating.
With kind regards,
Jesper Lauersen
General Manager
4/10 Médiocre
Voyageur vérifié
17 mars 2020
Les points faibles : Propreté et personnel et service
Voyageur vérifié
Séjour de 2 nuits en mars 2020
Réponse de Grand Hotel Amrâth Amsterdam Guest Relations le 26 mars 2020
Dear Anonymous.
Thank you for taking the time to review your stay at the Grand Hotel Amrâth Amsterdam. I am sorry to see that you have only rated your experience 2/5 and invite you to contact us directly if there are any specific aspects of your stay which you would like to bring to our attention. We hope to hear from you soon.
With kind regards.
Paul Levisohn
Guest Relations
6/10 Satisfaisant
Voyageur vérifié
17 mars 2020
Voyageur vérifié
Séjour de 1 nuit en mars 2020
Réponse de Grand Hotel Amrâth Amsterdam Guest Relations le 31 mars 2020
Dear Anonymous.
There is no detail as yo why we scored a 3/5 but would have liked to have known how this could have been a 5.
Thank you for your review nonetheless.
Grand Hotel Amrâth Amsterdam
Guest Relations
6/10 Satisfaisant
Chioli, Waterloo
Voyage en couple
5 janv. 2020
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Chioli
Séjour de 1 nuit en janvier 2020
Réponse de Jesper Lauersen, General Manager le 13 janv. 2020
Dear Chioli,
Thank you for sharing your valuable input with us.
I regret to hear that you were unpleasantly surprised with the city tax. This tax is required by the municipality of Amsterdam and is charged to every tourist staying in Amsterdam. It is therefore unfortunately not within our control, yet we sympathize that this must have been disappointing.
I hope that despite this the remainder of your stay with us was pleasant and we hope to be able to welcome you back again!
Kind regards,
Jesper Lauersen
General Manager
8/10 Bien
Laure
1 nov. 2019
Les points forts : Confort de la chambre
Les points faibles : Propreté
Bienvenue à Gotham 😊
Laure
Séjour de 3 nuits en octobre 2019
Réponse de Grand Hotel Amrâth Gotham General Manager le 18 avr. 2020
Dear Laure.
Thank you for taking the time and effort to share your experience about your stay at the Grand Hotel Amrâth Amsterdam.
We are pleased that you found the building to be beautiful and the location to be good. It is usually the case that at least one member of staff who can speak French is available and apologise that this may not have been the case at the time of your arrival.
Your comments about the housekeeping have been noted and we appreciate this feedback and am sorry if the standard of cleanliness did not meet the high standard to which we strive to achieve.
It will be our pleasure to welcome you back to the Grand Hotel Amrath Amsterdam and hope to see you again in the near future.
With kind regards,
Jesper Lauersen
General Manager
8/10 Bien
Yves
3 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Yves
Séjour de 3 nuits en septembre 2019
6/10 Satisfaisant
Voyageur vérifié
27 août 2019
Voyageur vérifié
Séjour de 1 nuit en août 2019
Réponse de Marcel Bosman, General Manager le 5 sept. 2019
Dear esteemed guest,
Thank you for your rating. We hope you had a pleasant stay and we hope to be able to welcome you back soon!
With kind regards,
Marcel Bosman
General Manager
10/10 Excellent
Perrin
14 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perrin
Séjour de 3 nuits en août 2019
6/10 Satisfaisant
Voyageur vérifié
12 août 2019
Voyageur vérifié
Séjour de 3 nuits en août 2019
6/10 Satisfaisant
Thierry
23 juil. 2019
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Très bel hôtel mais loin du service 5 étoiles
Thierry
Séjour de 7 nuits en juillet 2019
8/10 Bien
Voyageur vérifié
Voyage en couple
15 juil. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en juillet 2019
Réponse de Marcel Bosman, General Manager le 16 juil. 2019
Dear esteemed guest,
Thank you for sharing your experience with us and others on this site!
I am happy to hear that you were able to appreciate the historical charm of our monumental building and that our central location was convenient for your plans in our beautiful city of Amsterdam.
We hope to be able to welcome you back soon!
With kind regards,
Marcel Bosman
General Manager
8/10 Bien
Xavier
15 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Xavier
Séjour de 2 nuits en juillet 2019
Réponse de Marcel Bosman, General Manager le 16 juil. 2019
Dear Xavier,
Thank you for your 4 star rating! I am happy that you enjoyed your stay with us and we hope to be able to welcome you back soon!
With kind regards,
Marcel Bosman
General Manager
2/10 Horrible
Patrick
26 juin 2019
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
A éviter
Patrick
Séjour de 3 nuits en juin 2019
Réponse de Marcel Bosman, General Manager le 27 juin 2019
Dear Patrick,
I regret to hear that you did not enjoy your stay with us here at the Grand Hotel Amrath Amsterdam.
I regret to hear that you were disappointed by the temporary restoration done on the outside of our building. We aim to maintain and restore our monumental building to its original glory, yet we sympathize that the temporary tarps obstructing some of the views could be disappointing.
I also regret to hear that you were not comfortable in the room allocated to you.
We're sorry to hear you were disappointed by the fact that our hotel does not have airconditioning. Because our hotel is located in a monumental building we are unfortunately not allowed by the government to make great evasive changes such as installing a central airconditioning system. What we do have is a climate control system which circulates and refreshes the air but does not cool it. In the case that our guests experience discomfort because of the temperature in their room, we offer standing fans upon request.
I also regret to hear about the substandard service your received during your stay with us, both in handling complaints as well as the request for hangers. I will take this up with the Front Desk Manager to ensure this does not happen again.
We hope that you will consider giving us a second chance to redeem ourselves from this experience and prove that we are able to provide our guests with the 5 star experience that so many have grown fond of throughout the years.
With kind regards,
Marcel Bosman
General Manager
Etc ... examples:
Two hangers, point. Repeated request: 3 more hangers after 24 hours.
Asking for breakfast in your room is an obstacle course with a random result.
In the breakfast room, the breakfast closes at 10am sharp.
There is an iron, well ... that does not work
10/10 Excellent
Voyageur vérifié
15 juin 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Je recommande chaleureusement
Voyageur vérifié
Séjour de 4 nuits en mai 2019
Réponse de Marcel Bosman, General Manager le 18 juin 2019
Dear esteemed guest,
We are thrilled to hear that you enjoyed your time with us here at the Grand Hotel Amrath Amsterdam.
I am happy to hear that you were able to appreciate the historical charm of our monumental building and that our staff was able to make your stay with us extra special.
I am happy to learn you were able to relax and unwind in our Spa Wellness center after a long day of exploring the city.
We hope to be able to welcome you back soon!
With kind regards,
Marcel Bosman
General Manager
8/10 Bien
Ahmed, Genève
14 mai 2019
Les points forts : Propreté
Ahmed
Séjour de 1 nuit en mai 2019
Réponse de Marcel Bosman, General Manager le 15 mai 2019
Dear Ahmed,
We thank you for your valuable comment on this site. I am sorry you experienced inconvenience of the noisiness of Euro cup supporters. While we sympathize with your discomfort, I am afraid that there was very little we could do about this.
I hope that despite this the remainder of your stay with us was pleasant and we hope to be able to welcome you back again!
Kind regards,
Marcel Bosman
General Manager
Excellent location but somewhat noisy. Surely linked to a European Cup match, but despite several calls to the reception, the problem was not solved.
8/10 Bien
Erwan
28 avr. 2019
Les points forts : Propreté et personnel et service
Erwan
Séjour de 1 nuit en avril 2019
Réponse de Marcel Bosman, General Manager le 30 avr. 2019
Dear Erwan,
Thank you for your 8 star rating! I am happy that you enjoyed your stay with us and we hope to be able to welcome you back soon!
With kind regards,
Marcel Bosman
General Manager
6/10 Satisfaisant
Mary Ellen
Voyage en groupe
10 mai 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Mary Ellen
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations le 12 mai 2024
Dear Mary Ellen,Thank you for sharing your feedback with us!We are sorry to hear that your experience at the hotel fell short of your expectations. We apologize that you did not find any doorman upon your arrival. It is due to the fact that our staff were busy. It is however not acceptable that you did not receive the right service.Please rest assured that your feedback will be discussed with our team to prevent this from happening in the future.Thank you again for sharing your feedback and we look forward to welcoming you again in the future.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.
8/10 Bien
Gabriel, Fayetteville
Voyage en famille
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gabriel
Séjour de 4 nuits en avril 2024
Réponse de Guest Relations le 12 mai 2024
Dear Gabriel,Thank you for leaving a valuable feedback regarding your recent stay.We are delighted to read that you found our location convenient.It is great to hear that our rooms have met your utmost expectations. Your satisfaction is our top priority.It was a pleasure to welcome you as our guest and we look forward to welcoming you again in the future.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.
8/10 Bien
Vanessa
Voyage en famille
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vanessa
Séjour de 6 nuits en avril 2024
Réponse de Guest Relations le 6 mai 2024
Dear Vanessa,Thank you for sharing your valuable feedback with us!We are delighted to learn that you had a great stay with us and that you enjoyed your time at our wellness. It is great to hear that it was up to your expectations.Additionally, we are thrilled to read that you found the cod at the restaurant delicious even though you are not a huge fan of it. This is what we strive for and are glad to know we managed.We look forward to welcoming you again whenever your travel brings you back to Amsterdam.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.
8/10 Bien
Arlis
Voyage en couple
3 mai 2024
Les points forts : Propreté
Arlis
Séjour de 3 nuits en avril 2024
Réponse de Guest Relations le 7 mai 2024
Dear Arlis,Thank you for taking the time to share your feedback with us!We are delighted to hear that you found our hotel location convenient.However, we regret to read that our staff service did not meet your expectations. We apologize for any inconvenience this may have caused.Please rest assured that we will discuss your valuable feedback with our entire team to ensure a smoother communication. Your satisfaction is our top priority.We hope to have the opportunity to welcome you again in the future.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.
10/10 Excellent
Sunita
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sunita
Séjour de 4 nuits en avril 2024
Réponse de Guest Relations le 2 mai 2024
Dear Sunita,Thank you for taking the time to leave this wonderful feedback and 5-star rating!It sounds like you had a fantastic experience with us. The unique layout adds character, and we are delighted to hear that the restaurant and bar exceeded your expectations. Wendy, Vasiliki, Dale, and Bowie seem to have made your stay even more enjoyable with their excellent service. Additionally, having a view of the canal from your room must have been a lovely touch. Your kind words will certainly be shared with our team.Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.We look forward to welcoming you again whenever your travel brings you back to Amsterdam.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.
10/10 Excellent
Odette
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Odette
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations le 25 avr. 2024
Beste Odette,Hartelijk dank voor uw review.Wat geweldig om te horen dat u ons authentieke interieur waardeert en genoten heeft van onze ruime kamers! We streven ernaar om een unieke en comfortabele ervaring te bieden aan al onze gasten. Dank u voor uw vriendelijke woorden en we hopen u in de toekomst weer te mogen verwelkomen voor een even plezierig verblijf.Met vriendelijke groet,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.
10/10 Excellent
Anastasia
Voyage en famille
18 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Anastasia
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 22 avr. 2024
Dear Anastasia,We highly appreciate your feedback and the 5-star rating!We are delighted to hear that you had a great stay with us and that you will visit us again in the future.We cannot wait to welcome you back soon.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.
6/10 Satisfaisant
Rachel, Miami
Voyage en groupe
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Rachel
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations le 15 avr. 2024
Dear Rachel,Thank you for sharing your feedback with us.We regret to hear that some aspects of your stay did not meet your expectations.We are sorry that your room was hot. Our staff are always glad to provide extra fans in order to fix the temperature and ensure you have a pleasant stay.Your comfort is our top priority!Once again, thank you for your feedback and we are looking forward to seeing you again soon.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.
8/10 Bien
Esther
Voyage en famille avec de jeunes enfants
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Esther
Séjour de 4 nuits en avril 2024
Réponse de Guest Relations le 15 avr. 2024
Dear Esther,We would like to thank you for the time you have taken to share your experience with us and others on Expedia.It is wonderful to learn that you have enjoyed your stay with us and that Mabinci has provided you with the right service. We will ensure to share your comment with her. However, we apologize for the inconvenience regarding the cleanliness and electrical issues in your room. Please rest assured that your feedback will be forwarded to both our Technical and Housekeeping departments.Thank you again for sharing your feedback and we really hope to welcome you again in the near future.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.
10/10 Excellent
julie, Lacombe
Voyage en groupe
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
julie
Séjour de 5 nuits en avril 2024
Réponse de Guest Relations le 15 avr. 2024
Dear Julie,We highly appreciate your review and 5-star rating!We are extremely glad to hear that you have enjoyed your stay with us.We cannot wait to welcome you again in the near future.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.
10/10 Excellent
audrey, San jose
4 avr. 2024
audrey
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 26 avr. 2024
Dear Audrey,Thank you for your 5-star rating!We are truly glad to know that your stay was everything you hoped it would be.We are looking forward to welcoming you again whenever your travel brings you back to Amsterdam.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.
6/10 Satisfaisant
Kaija
Voyage en couple
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kaija
Séjour de 1 nuit en février 2024
Réponse de Guest Relations le 1 avr. 2024
Beste Kaija,Hartelijk dank dat u de tijd heeft genomen om uw ervaringen bij het Grand Hotel Amrâth Amsterdam met ons te delen.Wij vinden het vervelend om te lezen dat uw verblijf niet geheel naar verwachting is verlopen en willen daarvoor onze welgemeende excuses aanbieden.Wij zullen uw waardevolle feedback delen met het F&B team, om dit in de toekomst te voorkomen en uw toekomstige verblijven bij ons te verbeteren.Wij hopen de eer te hebben u weer in ons hotel te mogen verwelkomen.Met vriendelijke groet,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.
10/10 Excellent
Samuela, Wolverhampton
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Samuela
Séjour de 3 nuits en mars 2024
Réponse de Guest Relations le 1 avr. 2024
Dear Samuela,Thank you for the time you have taken to leave this wonderful feedback and 5-star rating!How amazing to hear that you had a wonderful time staying with us. Providing the highest level of hospitality is our number one priority and we are truly glad to hear that we met your utmost expectations.We are thrilled to read that you felt safe and that you received the best service.Thank you once again for your feedback and high score! We are grateful for your kind words. Looking forward to your next experience. Hopefully, we’ll impress you once again.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.
10/10 Excellent
Natalia
Voyage en famille, Voyage en groupe
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Natalia
Séjour de 4 nuits en mars 2024
Réponse de Guest Relations le 29 mars 2024
Dear Natalia,Thank you for your 5-star rating!It is wonderful to read that you had a great and pleasant stay at our hotel.We look forward to welcoming you again soon.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.