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Avis sur Twins Downtown Hotel

2 out of 5
Twins Downtown Hotel
Omar Al Kheyam 6, Amman, Amman

Avis

4,8
Note des voyageurs de 10 (Excellent), d’après 0 avis sur 5." "
Note des voyageurs de 8 (Bien), d’après 2 avis sur 5." "
Note des voyageurs de 6 (Satisfaisant), d’après 0 avis sur 5." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 5." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 5." "

4,0/10

Propreté

4,6/10

Personnel et service

4,0/10

Infrastructures et conditions de l’hébergement

4,6/10

Écoresponsabilité

Avis

2/10 Horrible

Fadi

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Unsafe and dirty place.
The bedsheets and covers were dirty and had hair on them. They did not change the sheets and covers. I felt itchy skin when I woke up. In addition, the door to the room was broken from the lock and the door could not be locked. It looks like it was broken by a theft. The place is not safe and not comfortable. I strongly advise you to look for another place.
Séjour de 1 nuit en janvier 2024
Réponse de Development Manager le 1 févr. 2024
Dear Guest The place is completely safe and there is no theft, but the door was opened because another guest forgot the room key and traveled and we renewed the lock, Regarding sheets why didn't you ask to change them, we use universal hygiene materials. We regret what happened to you.

2/10 Horrible

Jenni

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
They tried to double charge
Nasty experience. First they tried to double charge. We really had to negotiate loudly because everything was paid in advance and they didn’t believe. Next hassle. no breakfast. No restaurant. We paid for better room because of free breakfasti. They didn’t believe again. Pure bullsh..t. Next. shower drainage didn’t work. We also need to ask towels twice to get those. GoogleMaps address didn’t match the location and phone number didn’t work. Hotel name was also a bit different. This makes me think why they have almost everything wrong in hotels.com info. Wifi worked. Points for that. All travellers stay out of this place!!
Séjour de 1 nuit en décembre 2022
Réponse de Twins Downtown Hotel le 29 déc. 2022
In the beginning, there was no loud negotiation about the payment. Only the reservation was asked. Regarding the breakfast, it was clarified that the breakfast would be in the restaurant next to the hotel. You are welcome visit again and we apologize for what happened

8/10 Bien

Thaher

Séjour de 1 nuit en octobre 2022

4/10 Médiocre

Mariagrazia

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2022
Réponse de FERAS YOUSEF le 14 juil. 2022
Thank you very much for rating us. We are honored to have you visit us and we are at your service at any time. feras Yousef .

8/10 Bien

Mohamad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2022
Réponse de FERAS YOUSEF le 25 juin 2022
Thank you Mr. Mohamed for rating us We hope to visit again