Avis sur Microtel Inn & Suites by Wyndham Ames
Microtel Inn & Suites by Wyndham Ames
2216 Se 16th St, Ames, IA
Avis
8,0
Très bien
8,0/10
Propreté
8,4/10
Personnel et service
7,2/10
Équipements
7,6/10
Infrastructures et conditions de l’hébergement
7,6/10
Écoresponsabilité
Avis
27 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024
4/10 Médiocre
Stephanie, Springfield
Voyage en famille
22 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Stephanie
Séjour de 1 nuit en avril 2024
Réponse de Manager le 25 avr. 2024
Hello Stephanie, We're glad to hear you found our staff friendly and enjoyed a peaceful stay. We appreciate your feedback regarding the room and breakfast options and will share it with our team for future improvements. Should you have any further comments or suggestions, please feel free to reach out to us directly.
8/10 Bien
Kelly
Voyage en famille, Voyage d’affaires
17 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Kelly
Séjour de 2 nuits en avril 2024
Réponse de Manager le 19 avr. 2024
Hello Kelly,We are delighted to hear that you found our rooms quiet and nice during your stay. Your comfort is our top priority, and we are glad we could meet your expectations. We appreciate your feedback and hope to welcome you back for another enjoyable experience.
8/10 Bien
Lacey
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lacey
Séjour de 1 nuit en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Lacey, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
4/10 Médiocre
Jay
12 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Jay
Séjour de 1 nuit en avril 2024
Réponse de Manager le 13 avr. 2024
Hello Jay,We appreciate your positive feedback regarding our staff and will address the cleanliness concerns internally. Thank you for sharing your experience with us.
8/10 Bien
Heather
Voyage en famille, Voyage avec des animaux de compagnie
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Heather
Séjour de 2 nuits en avril 2024
Réponse de Manager le 12 avr. 2024
Hello Heather,We are glad to hear you found our front desk manager and staff friendly and accommodating during your stay. Our team always aims to provide excellent service to all our guests. Should you have any future questions or concerns, please feel free to reach out to our management team.
8/10 Bien
Larry
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Larry
Séjour de 2 nuits en mars 2024
Réponse de Manager le 1 avr. 2024
Hello Larry,Thank you for your feedback regarding our mattresses. It has been noted for further consideration in our ongoing quality improvement efforts. Your input is greatly appreciated and helps us enhance the guest experience.
10/10 Excellent
Diann
Voyage en couple
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Diann
Séjour de 1 nuit en mars 2024
Réponse de Manager le 31 mars 2024
Hello Diann,We're thrilled you enjoyed your stay with us and found our team friendly and the beds comfortable. We appreciate your kind words and hope to welcome you back in the future for another wonderful experience.
10/10 Excellent
Dalphna
27 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Dalphna
Séjour de 1 nuit en mars 2024
Réponse de Manager le 5 avr. 2024
Hello Dalphna,We are thrilled to hear that you had a fantastic stay with us! Should you have any feedback to share, please do not hesitate to reach out to us. We look forward to welcoming you back soon for another wonderful experience!
2/10 Horrible
Ellen
23 mars 2024
Ellen
Séjour de 1 nuit en mars 2024
Réponse de Manager le 13 avr. 2024
Hello Ellen,We're sorry to hear that your experience didn't meet expectations. Please feel free to reach out to us with more details about your stay so we can address any issues. We value your feedback and hope to welcome you back for an improved experience.
10/10 Excellent
Stephanie, Brooklyn Park
23 mars 2024
Les points forts : Propreté et personnel et service
Stephanie
Séjour de 1 nuit en mars 2024
Réponse de Manager le 24 mars 2024
Hello Stephanie,We're delighted to hear you enjoyed your brief visit with us! Should you have any future accommodation needs, feel free to reach out.
10/10 Excellent
Josephine
4 mars 2024
Josephine
Séjour de 2 nuits en mars 2024
Réponse de Manager le 24 mars 2024
Hello Josephine,We're thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back in the future for another fantastic experience.
10/10 Excellent
Melissa
Voyage d’affaires, Voyage en couple
2 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melissa
Séjour de 1 nuit en mars 2024
Réponse de Manager le 3 mars 2024
Hello Melissa,We're glad to hear you found our hotel clean and affordable. Your feedback is valuable to us in maintaining our standards. Feel free to reach out to our management with any further comments or suggestions.
6/10 Satisfaisant
Brian and Samantha
27 févr. 2024
Brian and Samantha
Séjour de 1 nuit en février 2024
Réponse de Manager le 2 mars 2024
Hello Brian and Samantha, We appreciate you choosing our hotel for your stay. If you have any further comments or suggestions, please feel free to contact us directly so we can address them accordingly.
10/10 Excellent
Jeffrey
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jeffrey
Séjour de 3 nuits en février 2024
Réponse de Manager le 29 févr. 2024
Hello Jeffrey,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
10/10 Excellent
Andrea
Voyage avec des animaux de compagnie, Voyage en couple
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andrea
Séjour de 1 nuit en février 2024
Réponse de Manager le 20 févr. 2024
Hello Andrea,We appreciate your feedback on our clean and comfortable facilities and friendly staff. We're glad to hear your pet enjoyed their stay as well. Should you have any further comments or suggestions, please feel free to reach out to our management team.
8/10 Bien
Brenda
Voyage en couple
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brenda
Séjour de 2 nuits en février 2024
Réponse de Manager le 14 févr. 2024
Hello Brenda, Thank you for your feedback! We're glad to hear that our hotel met your expectations in terms of cleanliness and affordability. Our team strives to provide a comfortable experience for all guests. We hope to have the opportunity to welcome you back in the future.
10/10 Excellent
Paul
23 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Paul
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 25 janv. 2024
Hello Paul,Thank you for being our wonderful guest. I'm overjoyed to know you found your stay to be top-notch. Please find a reason to visit us again soon.
10/10 Excellent
Voyageur vérifié
20 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable stay
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 22 janv. 2024
Dear Guest,Thank you for choosing our hotel for your stay. We're delighted to hear that you had a pleasant experience and found our facility to be in good repair. While our breakfast may have been on the simpler side, we appreciate your understanding of the expected level. We apologize for any inconvenience regarding the lack of dumbbells in the exercise room but are glad to know that the treadmill met your needs. We look forward to welcoming you back in the future!
10/10 Excellent
James
19 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Warm & Toasty
James
Séjour de 3 nuits en janvier 2024
Réponse de Manager le 20 janv. 2024
Hello James,We apologize for any discomfort you experienced during your stay. Our heating system is carefully monitored to ensure a pleasant temperature throughout the hotel. We appreciate your feedback and will take it into consideration for future improvements.
6/10 Satisfaisant
Randal
Voyage en famille
18 janv. 2024
Les points faibles : Propreté et personnel et service
Randal
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 20 janv. 2024
Hello Randal,Thank you for sharing your feedback with us. We strive to provide a comfortable and pleasant experience for all our guests. We apologize if you felt uncomfortable during your stay. We always prioritize our guests' safety and privacy, and any concerns will be addressed accordingly. We appreciate your understanding and hope to welcome you back in the future.
10/10 Excellent
Linda
Voyage en famille
18 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Linda
Séjour de 3 nuits en janvier 2024
Réponse de Manager le 20 janv. 2024
Hello Linda,Thank you for your positive feedback regarding our friendly staff and clean room. We strive to provide exceptional service to all our guests. We hope you had a pleasant stay and we look forward to welcoming you back in the future.
10/10 Excellent
Lee
Voyage d’affaires
13 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lee
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 16 janv. 2024
Hello Lee,Thank you for sharing your positive experience with us! It's great to hear that our staff was patient and welcoming during your stay. We take pride in ensuring our parking lot is usable even in snowy conditions. We appreciate your feedback and hope to welcome you back in the future.
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
13 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en janvier 2024
Réponse de Manager le 16 janv. 2024
Dear Guest,Thank you so much for your perfect rating! We truly appreciate your support and are thrilled to hear that you had a wonderful stay with us. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future for another exceptional experience.
10/10 Excellent
Jessica
10 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jessica
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 13 janv. 2024
Hello Jessica,Thank you for choosing to stay with us! We are thrilled to hear that you had an excellent experience at our hotel. We appreciate your positive rating and hope to have the opportunity to welcome you back in the future. Should you have any additional feedback, please don't hesitate to reach out to us directly.
4/10 Médiocre
Carissa
8 janv. 2024
Les points faibles : Propreté et personnel et service
Carissa
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 12 janv. 2024
Hello Carissa, We apologize for the inconvenience you experienced during your stay. We take cleanliness and privacy very seriously and this is not the standard we strive to achieve. We appreciate your feedback and will address these concerns with our housekeeping and front desk teams to ensure this does not happen again in the future.
10/10 Excellent
David
7 janv. 2024
David
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 10 janv. 2024
Hello David,We are delighted to hear that you had such a exceptional experience during your stay with us! Please do not hesitate to reach out to us if there is anything else we can assist you with. We look forward to welcoming you back in the future!
8/10 Bien
Jolene
4 janv. 2024
Jolene
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 9 janv. 2024
Hello Jolene,Thank you for choosing our hotel and for rating your stay! We appreciate your support and are thrilled to hear that you had a positive experience with us. Should you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!
10/10 Excellent
Jessica
3 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jessica
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 9 janv. 2024
Hello Jessica,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you ever have any further comments or feedback, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another excellent stay.
10/10 Excellent
LISA
20 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean
LISA
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 22 déc. 2023
Hello LISA,Thank you for taking the time to share your positive experience with us. We're glad to hear that our hotel met your expectations and provided a clean and comfortable stay. If you ever require accommodation in the future, we would be honored to welcome you back.
4/10 Médiocre
Robert
Voyage en famille
19 déc. 2023
Les points forts : Confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 22 déc. 2023
Hello Robert, We appreciate you choosing our hotel for your stay. We apologize if there were any issues during your visit; please reach out to our hotel directly so we can address them promptly. We value your feedback and hope to have another opportunity to exceed your expectations in the future.
6/10 Satisfaisant
Jason
19 déc. 2023
Jason
Réponse de Manager le 8 févr. 2024
Hello Jason, We appreciate your recent stay at our hotel. If you encountered any issues during your stay, we encourage you to reach out to us directly so that we may address them appropriately. We value your feedback and hope to have the opportunity to improve your experience in the future.
2/10 Horrible
Anayeli
18 déc. 2023
Anayeli
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 21 déc. 2023
Hello Anayeli, We apologize if your experience at our hotel did not meet your expectations. We would greatly appreciate it if you could contact us directly to provide more details about your stay so we can address any concerns you may have had. We strive to ensure all of our guests have a positive experience and would like to have the opportunity to make it right. Thank you for reaching out to us.
2/10 Horrible
Anayeli
Voyage en famille avec de jeunes enfants
18 déc. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anayeli
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 19 déc. 2023
Hello Anayeli, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our team strives to maintain a high level of cleanliness, and we regret if we fell short in this instance. We appreciate your patience regarding the issue with the non-flushing toilet, and we apologize for any inconvenience caused. Your comments will be shared with our team for further improvements.
4/10 Médiocre
Adrian
Voyage en famille
17 déc. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Adrian
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 19 déc. 2023
Hello Adrian, We're sorry to hear that your experience with us did not meet your expectations. We invite you to reach out to our hotel directly with any feedback you may have, so we can address any concerns you may have had. We value your input and strive to provide excellent guest experiences.
8/10 Bien
Dave
17 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dave
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 19 déc. 2023
Hello Dave, Thank you for sharing your feedback. We're glad to hear that your check-in process was quick and easy and that you found your room to be clean, with essential amenities. We apologize for any inconvenience caused by the broken USB jack, but we're glad our front desk was able to assist you with a charger. We appreciate your comments about the WiFi and will look into ways to improve it. We hope you enjoyed your stay overall and we value your rating and review.
8/10 Bien
jennifer
Voyage en famille
16 déc. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
jennifer
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 19 déc. 2023
Hello jennifer,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are glad to hear that you had a satisfactory experience. If there is anything specific you would like to share with us about your stay, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future. Safe travels!
8/10 Bien
Thomas, Elmhurst
13 déc. 2023
Thomas
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 4 janv. 2024
Hello Thomas, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
10/10 Excellent
Carlos
Voyage en famille
10 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place to stay at Ames
Carlos
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 13 déc. 2023
Hello Carlos,Thank you for choosing our hotel for your stay! We're delighted to hear that you found our property to be a pleasant experience and a good value for your money. Our team strives to provide excellent service and amenities. We hope to have the opportunity to welcome you back in the future for another enjoyable stay.
6/10 Satisfaisant
Joseph
9 déc. 2023
Joseph
Réponse de Manager le 15 févr. 2024
Hello Joseph, Thank you for choosing our hotel for your recent stay. We appreciate your patronage and hope you had a pleasant experience. If you have any specific feedback about your stay, we would love to hear from you. Please feel free to reach out to us directly so that we may address any concerns you may have had. We look forward to serving you better in the future.
10/10 Excellent
Jennifer
6 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place to stay
Jennifer
Séjour de 4 nuits en novembre 2023
Réponse de Manager le 8 déc. 2023
Hello Jennifer,Thank you for choosing our hotel for your stay. We appreciate your kind words about our friendly and helpful staff. We apologize if the height of the toilet and bed did not meet your expectations. We value your feedback and will share it with our team for future improvement. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience.
4/10 Médiocre
Beth
Voyage en famille, Voyage avec des animaux de compagnie
4 déc. 2023
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Beth
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 6 déc. 2023
Hello Beth, Thank you for sharing your feedback with us. We apologize for any confusion caused by the photos. We take guest feedback seriously and appreciate your observations regarding the condition of the facility. We strive to provide a comfortable experience for all our guests and will certainly discuss your concerns with our team.
10/10 Excellent
Voyageur vérifié
4 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 7 déc. 2023
Dear Guest,We're thrilled to see that you had a perfect stay with us! We aim to provide exceptional experiences for all our guests and it's great to know that we succeeded in exceeding your expectations. If you have any further feedback or if there's anything else we can do to make your future stays even better, please don't hesitate to let us know. We look forward to welcoming you back soon!
6/10 Satisfaisant
Tiffany
4 déc. 2023
Les points forts : Personnel et service
Tiffany
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 5 déc. 2023
Hello Tiffany,Thank you for choosing our hotel for your stay. We're glad to hear that you found our prices to be reasonable. We strive to provide great value for our guests. We appreciate your feedback and hope to welcome you back in the future.
10/10 Excellent
Laura
3 déc. 2023
Les points forts : Équipements
Laura
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 5 déc. 2023
Hello Laura,Thank you for choosing to stay with us and for taking the time to leave a review. We're thrilled to hear that you appreciated the thoughtful design elements such as the mirrored headboard and window seat in your room. We take pride in providing comfortable beds for our guests and we're glad to know it exceeded your expectations. We're delighted that you enjoyed your dining experience at Flap N Jacks as well. We look forward to welcoming you back in the future for another enjoyable stay.
8/10 Bien
Ray
Voyage en famille
27 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ray
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 30 nov. 2023
Hello Ray,Thank you for your feedback! We're glad to hear that you found our prices to be good and that your room was clean. We strive to provide affordable rates and maintain high cleanliness standards. We appreciate your comments and hope to welcome you back in the future.
8/10 Bien
Jaime
26 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jaime
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 30 nov. 2023
Hello Jaime,We appreciate you choosing our hotel for your stay! If there's anything specific you enjoyed during your time with us, please feel free to share. We value your opinion and hope to have the opportunity to welcome you back in the future. Safe travels!
8/10 Bien
Melinda
25 nov. 2023
Melinda
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 16 déc. 2023
Hello Melinda,We are delighted to hear that you enjoyed your recent stay at our hotel. We strive to provide exceptional service and a comfortable experience for all our guests. If you have any additional feedback or if there is anything we can do to further improve your experience, please do not hesitate to reach out to us directly. We hope to welcome you back in the future.
6/10 Satisfaisant
Keith
Voyage en famille
20 nov. 2023
Les points forts : Personnel et service
Ok hotel
Keith
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 23 nov. 2023
Hello Keith,Thank you for taking the time to provide feedback on your recent stay. We appreciate your compliments about our friendly front desk staff. While we strive to provide prompt service, we apologize if you experienced any delays during check-in. We're sorry to hear about the issues you encountered with the throw pillows and toilet in your room. We'll make sure to address these concerns with our housekeeping and maintenance teams. Although our continental breakfast met your expectations, we understand that you have different preferences when it comes to accommodations. We thank you for staying with us and hope to have the opportunity to serve you better in the future.
10/10 Excellent
Thomas
Voyage en groupe
20 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly inexpensive place to stay.
Thomas
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 22 nov. 2023
Hello Thomas,Thank you for choosing the Ames Microtel for your stay! We appreciate your feedback regarding the front entry and will take it into consideration for future improvements. We strive to provide a great experience for all our guests and hope to welcome you back in the future.