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Avis sur Country Inn & Suites by Radisson, Ames, IA

2.5 out of 5
Country Inn & Suites by Radisson, Ames, IA
2605 Se 16th St, Ames, IA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 445 avis sur 992." "
Note des voyageurs de 8 (Bien), d’après 345 avis sur 992." "
Note des voyageurs de 6 (Satisfaisant), d’après 123 avis sur 992." "
Note des voyageurs de 4 (Médiocre), d’après 56 avis sur 992." "
Note des voyageurs de 2 (Horrible), d’après 23 avis sur 992." "

8,6/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

Samuel David

Séjour de 5 nuits en janvier 2024

10/10 Excellent

Kris

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Everything was clean and staff was friendly
Séjour de 1 nuit en avril 2024
Réponse de Manager le 12 avr. 2024
“Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.”

6/10 Satisfaisant

Dustin

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Paula

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We had ants in the bathroom and a toilet that was loose. The furniture was old and very worn out. I asked for a comped night but don't know if you are in charge of that. I would not recommend this hotel.
Séjour de 2 nuits en avril 2024
Réponse de Manager le 8 avr. 2024
Dear Paula, Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Ames, IA. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, ManagerCountry Inn & Suites by Radisson, Ames, IA

8/10 Bien

gary

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good Place to stay.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 8 avr. 2024
Dear Gary, Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Ames, IA. As a Choice Privileges member you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon. Sincerely, ManagerCountry Inn & Suites by Radisson, Ames, IA

2/10 Horrible

Nicholas

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
When I checked in, I was told that my room had just been cleaned only moments before my arrival. I entered my room thinking I got the wrong room assigned, because not only had it not been cleaned but it looked as though someone was still in it until I notice the left over shoe box was empty and no suitcase was present. The bed was dirty still, the bathrooms had used towels in the tub, the trash not only had food items and waste, but bloody napkins and what appeared to possibly be remained products left in them. Needless to say I won’t be returning to this establishment likely ever again. Also the upgraded room I paid for looks like there is water damage everywhere, and is in need of a complete renovation. I wanted to like this place, stay not so far away, and stay in the AmericInn next door. They have VERY clean rooms for the price, and great breakfast options.
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Garth

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We liked having a bedroom. The front desk attendant was very nice but had no solutions for our problems. Our TV remote didn’t have any batteries in it, he looked in his desk but didn’t have any. Our desk chair was covering was falling apart. The swimming pool area was out of towels, attendant apologized and told me I had to go back to my room to get our room towels and then he would give us new towels for showering. The hot tub jets barely did anything. Breakfast items were out of stock, and just chaotic.
Séjour de 2 nuits en février 2024
Réponse de Quinten le 17 mars 2024
I'm sorry to hear that you didn't enjoy your stay at the Country Inn. I am going to work with my staff to ensure that these same issues don't arise again and hope that you give us another try next time you are close by!

10/10 Excellent

John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The king size bed was very comfortable. And the breakfast was the delicious!
Séjour de 1 nuit en février 2024
Réponse de Quinten le 17 mars 2024
Thank you for staying with us, we appreciate your feedback and hope to see you again soon!

10/10 Excellent

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lodge environment…nice front end desk clerk..she was really helpful
Séjour de 1 nuit en février 2024
Réponse de Quinten le 17 mars 2024
We are happy to hear that you enjoyed your stay with us. I let our front desk clerk Jamie know that she did a wonderful job and always appreciate reviews like this one. We look forward to seeing you next time you're in the area!

10/10 Excellent

penny

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff
Séjour de 1 nuit en février 2024
Réponse de Quinten le 17 mars 2024
I'm glad to hear that you enjoyed your stay and that our staff helped provide you with a great experience. We hope to see you again next time you are in the area!

10/10 Excellent

Chris

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Well maintained, great breakfast
Séjour de 1 nuit en février 2024
Réponse de Quinten le 17 mars 2024
Thank you for your feedback we appreciate all reviews especially positive ones! We hope to see you next time you're in the area!

10/10 Excellent

Lyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable and clean
I stayed here twice, once on my way up to St Paul and on the way back. It was such an easy stay going up that I returned.
Séjour de 1 nuit en janvier 2024
Réponse de Quinten le 17 mars 2024
I'm very glad you hear that you enjoyed your stay with us enough to return on the way back! Hopefully we will see you again next time you are in the area!

10/10 Excellent

Jim

Séjour de 1 nuit en janvier 2024
Réponse de Quinten le 17 mars 2024
Thank you for the great review we appreciate all feedback. If there is anything we could have done to assist you better, please let us know! We hope to see you again!

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice and clean.
Séjour de 1 nuit en janvier 2024
Réponse de Quinten le 17 mars 2024
We are very happy to hear that you enjoyed your stay and appreciate all feedback, especially on the positive side. Please visit again next time you're in the area!

10/10 Excellent

Tim

Séjour de 1 nuit en janvier 2024
Réponse de Quinten le 17 mars 2024
I'm glad to see that you enjoyed your stay at our hotel and appreciate the great rating! If you're in the area, we hope you book with us again!

10/10 Excellent

Chris

Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

Andres Diaz

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en octobre 2023

8/10 Bien

Rebecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023

4/10 Médiocre

Kristin

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Kari

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023

4/10 Médiocre

Barbara

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The breakfast was not hot, juice machine was out of juice
Séjour de 2 nuits en décembre 2023

4/10 Médiocre

Patricia

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast was non-existent, staff refused to restock any items. The hot dishes were ice cold and definitely a health violation. There were no cups or plates. There was 1 heal of bread and all the juice was out. When the "attendant" finally came out of the back room. I asked if any warm food would come out or any of the items that were gone be replenished...her response was if you see it, eat it because nothing else is coming out. She was nasty and rude. She sneezed and had plemy coughs while looking at the food. She made no attempt to cover her mouth or nose. Sneeze and cough were mouth wide open! There were 90 minutes left for breakfast service. The ice machine had slime along the seal and the ice had a rancid smell. For the ridiculous amount paid per night, they should be ashamed. I had 2 stays at other Country Inn reserved for 2024. I canceled them and will never stay at one of their properties again!
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Tom

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

8/10 Bien

Carrie

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en décembre 2023

10/10 Excellent

NEDRA, Van Buren

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023

6/10 Satisfaisant

Dana

It was a good hotel for the price
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Amy

Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Customer service was very good. The lady doing housekeeping was very nice. The rooms and hallways are pretty worn and not much attention to detail on making things look nice. It was clean enough but with the stained carpets it just felt unclean.The price point of the hotel seems it should’ve had nicer finishes.
Séjour de 2 nuits en novembre 2023

6/10 Satisfaisant

Michael, Tulsa

Les points forts : Propreté
Ordinary. Was not up to a Radisson property.
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Tired Hotel with Breakfast Staffing Issues
We paid $275-$300 per night during an Iowa State football weekend. Room was clean, but furnishings were very, very tired. Carpeting was worn, office chair shredded, and bedding thin. The first morning breakfast was decent. The second morning only cold breakfast was offered because staff didn't show. This hotel is definitely not worth the money.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Ann

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Bob

Voyage en famille
Les points faibles : Personnel et service et équipements
Left over food in refrigerator...dilapidated, worn out chair desk people would not replace, got stuff all over our clothes,,,we have a picture.no fan in shower, opened door and beds looked like somebody had wrestled on them.
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Jeffrey

Voyage en groupe
Everything was wonderful as usual. We stay every time we are in to see our 2 college kids. Thanks!
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Linda

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We had to stand in line for check in. Only one gal checking in and was overwhelmed. When we got to our room there was something spilled on the door. I washed it off before my husband could see it. The room had an odor like it had been smoked in. Sausage and eggs in am were very salty.
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Jessica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property sits at the end of a road full of hotels and I liked that it was away from the main road. Parking was ample. We had the jacuzzi suite. The room was clean and on the main floor. The ice machine was very close which was convenient. The jacuzzi itself was clean, even the jets. We had brought our own cleaner just in case, but it was fine. Shockingly, the pillows and mattress were horrible and uncomfortable. We could not get a good nights rest either of the nights we stayed. While the rest of the hotel was sufficient. I would argue that the most important part of a hotel is the bed and pillow and your sleep, and that part was severely lacking
Séjour de 2 nuits en octobre 2023

4/10 Médiocre

Mandi

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Propreté
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Michelle

Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Susan

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I was surprised at the condition of the room. We encountered several different insects including roaches. Bed and pillows were also hard and uncomfortable.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Linda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good place to stay
Comfortable bed, very good breakfast
Séjour de 2 nuits en octobre 2023

8/10 Bien

Suzette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bed a little to firm. Furniture a little outdated.house keeping did excellent job. Staff was nice.
Séjour de 2 nuits en octobre 2023

6/10 Satisfaisant

Patricia

Too far from where we were going.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Linda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Mary

Voyage en famille
Les points forts : Propreté et personnel et service
The bathrooms did not have a fan in them.
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Jeremy

Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The hotel needs a lot of updating. We did not have a shower curtain when we arrived, but when I called the front desk he immediately brought one up and out it on the shower. Our room was vey spacious. The chair for the desk was worn out and the cushion was falling apart. The chair in the living area had a stain . Breakfast was good and sitting area was small
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Gretchen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was clean, nice staff and good location to Iowa State
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Peter

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Room was very nice but was under construction and was smoke all through the hallways
Séjour de 2 nuits en octobre 2023

10/10 Excellent

jen

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff working was super friendly. Check in was a really good experience.
Séjour de 1 nuit en octobre 2023