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Avis sur Extend-a-Suites - Extended Stay, I-40 Amarillo West

2.5 out of 5
Extend-a-Suites - Extended Stay, I-40 Amarillo West
3411 I-40 W, Amarillo, TX

Avis

5,2
Note des voyageurs de 10 (Excellent), d’après 142 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 159 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 151 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 170 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 380 avis sur 1002." "

5,4/10

Propreté

6,2/10

Personnel et service

4,6/10

Équipements

5,0/10

Infrastructures et conditions de l’hébergement

4,0/10

Écoresponsabilité

Avis

2/10 Horrible

Michel

Les points faibles : Équipements
Terrible pas propre
Séjour de 1 nuit en août 2023

8/10 Bien

AmyMarie

Les points forts : Infrastructures et conditions de l’hébergement
could have used a coffee pot in the toom
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Dylan

Voyage avec des animaux de compagnie, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The lobby is nice. Deceptively so because nothing else about this hotel can make that claim. They're remodeling and once you step into your room you see why. The advertised "non smoking" classification was only very recently implemented for this room. The pet fee, normally $35, was only $10. I suspect this was because they've had frequent complaints from guests asking "What could my dog POSSIBLY do to make this room worse?" Every outlet cover was cracked and broken. The bathroom ceiling, I kid you not, looks like the bathtub above it, at some point, fell through it. Everything exudes shabbiness. If we hadn't been driving for 16 hours we'd definitely get a refund and find a room that didn't appear to have been completely underwater at some point in its past. As it is, at least the hot water works, even if the toilet sounds like some sort of engine on its last leg when flushed. Recommend this hotel highly only to people you secretly hate.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Jessica

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Amanda

Les points forts : Propreté, personnel et service, équipements
The property needs to be updated the staff is very friendly.
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Anthony

Voyage en famille, Voyage avec des animaux de compagnie
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Stay here as last resort, Also have to cancel my credit cards because they took copy’s of my cards.
Séjour de 1 nuit en avril 2024

8/10 Bien

Jason

Séjour de 1 nuit en avril 2024

10/10 Excellent

Rudy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful
Séjour de 1 nuit en mars 2024

2/10 Horrible

Jesse

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Staff did all they could do however the listing that we paid for they do not actually have and is in need of repairs we booked a room with king size bed and pull out couch with a soaking tub they do not actually have that and they had to get us a microwave fro. A different room because it was missing
Séjour de 1 nuit en mars 2024

2/10 Horrible

tyler

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bathtub fills up while showering, sink same and
Séjour de 3 nuits en mars 2024

2/10 Horrible

Michele L

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It's very old with issues and in the process of a complete remodel. The room smelled like bleach. I left and went to a different hotel.
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

kevin

Les points forts : Personnel et service
Les points faibles : Propreté et équipements
About to drain was broken and overall I just felt very grungy in there there were smudges and food and finger marks on all the lamps. Tub too gross to shower in. Just need someone to sleep I guess it worked for that
Séjour de 1 nuit en janvier 2024

2/10 Horrible

Marisa

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Daniel

Séjour de 1 nuit en novembre 2023

2/10 Horrible

Shelby

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Matthew

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Don’t Do It!!!!
Worst hotel I have ever stayed in. I wouldn’t recommend this hotel to my worst enemy.
Séjour de 3 nuits en octobre 2023

4/10 Médiocre

Robert

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement

2/10 Horrible

Julie

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Matthew

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unique in an awful way is that they close the office at 10pm and do not put that as a notice when booking.
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Ruben

Tv didn’t work they had roach powder all over floor in room bath tub was peeling away I looked at ther room and walked back out and they said no refunds and all rooms were like this
Séjour de 3 nuits en septembre 2023

2/10 Horrible

April

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Edward

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Manager was very helpful, staff helped the best they could, property is under new ownership, whereby the property could use some investment and TLC.
Séjour de 1 nuit en août 2023

2/10 Horrible

Alonzo

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en septembre 2023

2/10 Horrible

Roshonda

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Would not recommend.
Séjour de 2 nuits en septembre 2023

2/10 Horrible

Diane

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The rooms are very old. Floor boards are all deteriorating Rust on metal surfaces. Parking lot nasty. It seemed like we were in the slums. I didn’t want my feet to touch the floor. We just slept for 7 hours and got straight out of there
Séjour de 1 nuit en août 2023

2/10 Horrible

Jack, Pagosa Springs

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
No ice bucket in the room, no trash containers in the room, a section of ceiling dropping loose, and two spots on walls with exposed drywall. The first room had no operational TV but we were moved to another room after about 45 minutes of attempts to repair.
Séjour de 1 nuit en août 2023

2/10 Horrible

carra

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So very disappointed. The pictures of this place are deceptively taken. I feel as if I was deceived. Expedia needs to boycott this property. As we arrived there were 2 police vehicles questioning a young woman. Found out it had nothing to do with hotel. Then a HUGE feral cat ran by our car. Then in lobby it was HOT. No air conditioning in Amarillo in August. In the upper 90s outside. I was not given an opportunity to look at room before checking in even though it was on the paperwork. All of the security doors from outside were broken. The hallway carpet was disgusting and very dirty. No air conditioning in the hallways. Smelled of smoke everywhere. The room was to have a king size bed and a sofa. No sofa just an old ratty chair. My son had to sleep on the floor. The whole room was very dirty. The air conditioning unit was full of dust and mold. The fitted sheet in bed was put on inside out. The bathtub was stained and not clean. The towels were stained. I didn’t let anyone take a shower bc of state of bathroom. If we had not traveled 14 hours and exhausted we would have gone somewhere else. We slept 5 hours and immediately left. I have stayed in places all over the world (including Hellville Madagascar) and this was/is the most disgusting place I have ever stayed.
Séjour de 1 nuit en août 2023

2/10 Horrible

Michelle

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en août 2023

2/10 Horrible

Bruce

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Filthy room
The room was filthy and the garbage was full. I immediately left and contacted Hotels.com for a refund.
Séjour de 1 nuit en août 2023

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrible place to stay
Check in process took very long time, cockroaches run everywhere even they were almost on my bed, both hallways and lobby are very dirty and messy, inside the room is not pleasant as well, very hard to believe it’s a hotel, it says 3-star hotel on the Google! Wow, no way, this place cannot even qualify 1-star
Séjour de 1 nuit en août 2023

2/10 Horrible

Christi

Séjour de 1 nuit en août 2023

10/10 Excellent

Diana

Voyage en famille
Les points forts : Propreté et personnel et service
The service was great.
Séjour de 1 nuit en août 2023

2/10 Horrible

Joshua

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had to leave because conditions were revolting. Hotel will not reimburse us. Health inspection needed asap!!! This place is unsafe, disgusting and dishonest. Our main complaints incude: broken exterior door (door won't close), cockroaches, bugs throughout fridge, vomit on lamp base next to bed, missing carpet sections, missing paint sections, mold. Additionally the check in process took 1 hour, 4 cops came during the less then 2 hour timeline we were on premises, there wasn't a TV in our room, the pool and rec room were closed for the summer.
Séjour de 1 nuit en juillet 2023

2/10 Horrible

Octavio

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible experience
It was horrible rooms where in very bad shape had roches are booking was missed up stuff was taken out of our room
Séjour de 2 nuits en juillet 2023

8/10 Bien

Marco

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023

2/10 Horrible

Natalie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
NASTY
Tub is rusted, towels are dirty, toilet seat is stained & needs to be replaced, hotel room smelled.
Séjour de 1 nuit en juillet 2023

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room smelled, small insect crawling , No soap shampoo
Séjour de 1 nuit en juillet 2023

2/10 Horrible

Saraí

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023

4/10 Médiocre

Kevin

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Check in took 35 minutes when there was only one group in front of me. Walls in the room had been patched but not painted. No toilet paper roll holders in the bathroom. Bed only had bottom fitted sheet and a blanket.
Séjour de 1 nuit en juillet 2023

2/10 Horrible

Lindi

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Waited 20 minutes to be checked in. Hair in the bed, hair in the sink & tub. Shower did not drain. Carpet was matted down and sticky.

2/10 Horrible

Marie

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not a good place to stay. Saw it and left
Séjour de 1 nuit en décembre 2022
Réponse de Manager le 31 déc. 2022
Hello Marie,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. Please do consider us again on your next visit to the area.

6/10 Satisfaisant

Roberto

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Was asked if I minded an undergrade to a king bed, i gladly appcepeted it, however the room had no towels, floor had not been vacuum in a couple of days. I told front desk and was advised that housekeeping hss been out for a couple of days. Property is also under construction,
Séjour de 2 nuits en décembre 2022
Réponse de Manager le 30 déc. 2022
Hello Roberto, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Adam

Séjour de 2 nuits en décembre 2022
Réponse de Manager le 28 déc. 2022
Hello Adam,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Satisfaisant

Jonathen, Klamath Falls

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté
The person on shift was absolutely wonderful and would love to see her as a manger.
Séjour de 1 nuit en décembre 2022
Réponse de General Manager le 22 déc. 2022
Thank you for that can you tell me when you were here and what time they were working

2/10 Horrible

Rebecca

Séjour de 1 nuit en décembre 2022

2/10 Horrible

Kylene

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Tried to make us pay a cash deposit. Room was dirty nothing like the pictures and smelled of smoke even though it was a nonsmoking room. No elevator.
Séjour de 1 nuit en décembre 2022
Réponse de Manager le 19 déc. 2022
Hello Kylene, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

2/10 Horrible

Randy

Séjour de 1 nuit en décembre 2022

2/10 Horrible

Dina

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We booked 2 rooms but were unable to stay in either. Checking in took at least 20 minutes. One room hadn't been cleaned, the plumbing in the tub was broken and the carpet was filthy. The second room had 2 broken beds and was dingy and dirty. There was a putrid smell in that part of the hotel that was unbearable. Cigerette smoke combined with what biomedical waste probably smells like and strong cooking odors is the best way to describe the smell in the halls. There were spots on the tile floor in public areas that looked like drops of blood. They did not have any other rooms to put us in but honestly the smell and the people loitering around lobby and halls were enough to make us walk out knowing we would lose the money I paid for the rooms. My sister vomited in the parking lot as soon as we walked out. This property should not be on Expedia's site. The desk clerk said I could call Expedia and complain and they could contact the hotel to verify my complaint and I could possibly get my money back. Hold times are too long at Expedia to get an resolution so far. If you book this property be prepared for a traumatic experience.
Réponse de Manager le 2 déc. 2022
Hello Dina, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 Excellent

Samuel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
yrs
Réponse de Manager le 30 nov. 2022
Hello Samuel,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

6/10 Satisfaisant

Karen

Séjour de 1 nuit en novembre 2022
Réponse de Manager le 29 nov. 2022
Hello Karen,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.