Avis sur Courtyard by Marriott Amarillo Downtown
Courtyard by Marriott Amarillo Downtown
724 S Polk St, Amarillo, TX
Avis
8,8
Excellent
9,4/10
Propreté
9,0/10
Personnel et service
8,0/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
9,2/10
Écoresponsabilité
Avis
11 sept. 2018
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 9 nuits en août 2018
Réponse de Ch le 3 oct. 2018
Thank you for staying with us. We are glad you enjoyed parking in our private garage. Come see us again.
8/10 Bien
Voyageur vérifié
23 sept. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
4/10 Médiocre
Modesta
28 avr. 2024
Modesta
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 30 avr. 2024
Modesta, we regret to hear that certain aspects of your stay didn't fully align with your expectations. The parking and breakfast charges are reflective of the downtown location conveniences as common in urban hotels. We're sorry to hear you were allocated a handicap room, please note that our team members strive to assign rooms based on the requirements noted during the booking process. We value your feedback as it helps us continually improve our guest experience. We would be more than glad to assist with room preferences and additional inquiries on future stays to ensure a more satisfactory experience.
2/10 Horrible
Eric J
16 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Eric J
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 19 avr. 2024
Eric, it is concerning to notice your rating without any specific feedback. Continuous improvement is important to us, thus understanding the precise areas you felt needed improvement during your stay would be beneficial. If you have the time, we kindly request you share your experience in more detail. Thank you.
10/10 Excellent
Elizabeth
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 14 avr. 2024
Elizabeth, thank you for sharing your experience at Courtyard by Marriott Amarillo Downtown. We're glad to hear that you appreciated the ample room size, the building's unique character, and the grand windows offering city views. We recognize that the parking situation and the elevator key requirement might have been a bit inconvenient at first and regret any potential delay at our bistro. Ensuring efficient service is something we continually work towards. It's wonderful, nevertheless, that you savored the tasty food there. We anticipate your next visit in the future.
10/10 Excellent
Duncan
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Duncan
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 8 avr. 2024
Duncan, thank you for taking the time to rate your stay at Courtyard by Marriott Amarillo Downtown! It's fantastic to see such a positive score. We hope your experience with us was memorable and we look forward to welcoming you back in the future.
10/10 Excellent
Jim
Voyage en couple
4 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jim
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 5 avr. 2024
Jim, thank you for your glowing feedback. We're delighted to hear that your stay at Courtyard by Marriott Amarillo Downtown was comfortable, and you found our location convenient for your activities. We aim to provide our guests with a clean and enjoyable environment and it’s heartening to know we succeeded during your visit. Looking forward to welcoming you back in the near future.
8/10 Bien
Bryan
Voyage d’affaires
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bryan
Séjour de 5 nuits en mars 2024
Réponse de Customer Service le 30 mars 2024
Bryan, we're thrilled to hear that you appreciated the spaciousness and classic style of Courtyard by Marriott Amarillo Downtown. We aim to preserve the charm and character of the hotel while still offering modern comforts. Thanks for sharing your feedback and we hope to welcome you back soon.
10/10 Excellent
Neicha L.
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Neicha L.
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 22 mars 2024
Neicha, your kind words regarding your stay at the Courtyard by Marriott Amarillo Downtown are appreciated. It's heartening to know that the peaceful ambiance and attentive service from our housekeeping colleagues contributed positively to your experience. We hope to have the pleasure of welcoming you back in the near future.
10/10 Excellent
Daniella
Voyage en famille
11 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daniella
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 12 mars 2024
Daniella, it's fantastic to read you had a delightful stay at Courtyard by Marriott Amarillo Downtown. We're elated you appreciated our picturesque downtown location with convenient access to quality dining options. Thank you for sharing your experience. We look forward to welcoming you back for another exceptional visit.
10/10 Excellent
James
Voyage en couple
11 mars 2024
James
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 12 mars 2024
James, it's great to hear that you enjoyed your corner room and the beautiful city view it provides at Courtyard by Marriott Amarillo Downtown. We truly appreciate your positive Expedia review and hope to see you back soon for another memorable stay.
10/10 Excellent
Mark
Voyage en famille
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 28 févr. 2024
Mark, it's wonderful to hear you found the Courtyard by Marriott Amarillo Downtown to be a very nice place. We appreciate your kind words and thank you for sharing your experience. We hope to welcome you back in the future.
10/10 Excellent
Renda
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Renda
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 27 févr. 2024
Renda, we're elated to hear you enjoyed your stay at Courtyard by Marriott Amarillo Downtown. Your kind words about our convenient location are much appreciated. It's fantastic you found everything you needed in close proximity. We can't wait for your return visit to Amarillo and our hotel.
10/10 Excellent
Melanie
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sunrise
Melanie
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 20 févr. 2024
Melanie, thank you for sharing your wonderful experience at Courtyard by Marriott Amarillo Downtown. We're delighted to know that you enjoyed the amazing sunrise from your corner room. Looking forward to your next visit!
10/10 Excellent
Danaka
Voyage en couple
12 févr. 2024
Les points forts : Propreté et équipements
Danaka
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 14 févr. 2024
Danaka, thank you for your enthusiastic review. We're delighted to hear Courtyard by Marriott Amarillo Downtown met your expectations with its cleanliness, convenient location, and ample accommodations. We can't wait to welcome you back on your next visit.
10/10 Excellent
Gilbert
Voyage en famille
4 févr. 2024
Les points forts : Équipements
Gilbert
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 5 févr. 2024
Gilbert, it's wonderful to see you had a positive stay at Courtyard by Marriott Amarillo Downtown. Thanks for the feedback and we're delighted that everything went well. We look forward to welcoming you back to our hotel in the future.
6/10 Satisfaisant
Kimberly
Voyage d’affaires
27 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Company president
Kimberly
Séjour de 4 nuits en janvier 2024
Réponse de Customer Service le 28 janv. 2024
Kimberly, we appreciate you taking the time to share your experience. It's disheartening to hear about the temperature fluctuations you experienced and we apologize for any discomfort this may have caused. It's also regrettable that our dining options were not up to your expectation, we acknowledge your preference for a full-service restaurant. For future reference, our parking fees are available on our website and we always recommend checking for any additional services you might incur. Thank you for choosing our hotel and we hope you'll give us the opportunity to improve your next stay.
10/10 Excellent
Collin
Voyage en couple
26 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Collin
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 27 janv. 2024
Collin, thanks for your feedback. The team at Courtyard by Marriott Amarillo Downtown are pleased to hear you appreciated your experience with us. We hope to welcome you back soon.
10/10 Excellent
Marri Jayne
Voyage en famille
16 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Always what I expect from Marriott
Marri Jayne
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 17 janv. 2024
Marri Jayne, it's wonderful to hear about your pleasant stay at Courtyard by Marriott Amarillo Downtown during the chilly weather. We're thrilled our team members' courteous and accommodating behavior added to your experience. Looking forward to your next visit, hopefully under more pleasant weather conditions!
10/10 Excellent
Vikrant
Voyage en famille
4 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vikrant
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Vikrant, thank you for the stellar rating! Courtyard by Marriott Amarillo Downtown takes great pride in serving our guests. We're delighted you had a wonderful experience. Looking forward to your next stay with us!
10/10 Excellent
Vikrant
Voyage en famille
4 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vikrant
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Vikrant, your positive feedback about Courtyard by Marriott Amarillo Downtown is much appreciated! Thrilled to learn you found our hotel clean and worth recommending. Travel safe and we hope to welcome you back the next time your journeys bring you through Texas.
10/10 Excellent
Monica
Voyage en famille
1 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Monica
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 4 janv. 2024
Thank you for the fantastic rating, Monica!It's outstanding you had such a wonderful experience at Courtyard by Marriott Amarillo Downtown. We care about the satisfaction of our guests. We can't wait to see you again soon!
8/10 Bien
Mathew, Dunbarton
31 déc. 2023
Mathew
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 1 janv. 2024
Thank you for this lovely rating, Mathew!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Courtyard by Marriott Amarillo Downtown. We'd like to share an even better experience with you soon.
8/10 Bien
dawn
31 déc. 2023
Les points forts : Propreté et personnel et service
Couples Retreat
dawn
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 1 janv. 2024
Dawn, it's a pleasure to read you appreciated the uniqueness of Courtyard by Marriott Amarillo Downtown and its central location. We acknowledge your opinion on the pricing and room comforts, as it helps us continuously refine our services. We promise to consider your feedback regarding the bedding, striving to balance firmness for support and softness for comfort. Thank you for choosing our hotel and sharing your thoughts.
10/10 Excellent
Andrea
30 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andrea
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 1 janv. 2024
Andrea, we're thrilled that you had a wonderful experience at Courtyard by Marriott Amarillo Downtown. Your high rating is very much appreciated, and it motivates us to keep up our high standards. We hope to welcome you back in the future.
4/10 Médiocre
Brian
28 déc. 2023
Brian
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 30 déc. 2023
Thanks for the feedback, Brian.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.
10/10 Excellent
Aaron
26 déc. 2023
Aaron
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 29 déc. 2023
Thank you for the 5/5 rating, Aaron!It's excellent you enjoyed your time at Courtyard by Marriott Amarillo Downtown so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
10/10 Excellent
Rick
21 déc. 2023
Rick
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 23 déc. 2023
Rick, thank you for choosing Courtyard by Marriott Amarillo Downtown. We're thrilled to hear that your stay met your expectations. We eagerly look forward to hosting you again in the future!
10/10 Excellent
Chris
21 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chris
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 23 déc. 2023
Chris, it's wonderful to hear that your experience at Courtyard by Marriott Amarillo Downtown met your expectations. We strive to provide an excellent stay for every guest. Should your travels bring you back to Amarillo in the future, we would be honored to host you again. Safe travels until then.
10/10 Excellent
Adil
17 déc. 2023
Adil
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Thanks for the outstanding rating, Adil!We're delighted your time at Courtyard by Marriott Amarillo Downtown was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
6/10 Satisfaisant
nicola
Voyage en famille
16 déc. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
nicola
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 18 déc. 2023
Thank you for sharing, Nicola.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.
10/10 Excellent
Stoney
Voyage en famille
9 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stoney
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 10 déc. 2023
Thank you for taking the time to leave this wonderful rating, Stoney! We hope to see you again soon at Courtyard by Marriott Amarillo Downtown so we can share yet another amazing experience!
10/10 Excellent
Lee
Voyage en famille
8 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lee
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 9 déc. 2023
Lee, it's fantastic to hear that you enjoyed your stay at the Courtyard by Marriott Amarillo Downtown. We appreciate you sharing your positive experience and are thrilled to hear that you plan on returning. Safe travels until we see you again!
4/10 Médiocre
Rachael
3 déc. 2023
Rachael
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 6 déc. 2023
Rachael, acknowledging your feedback, we regret that your recent experience at our property didn't hit the mark. We strive to ensure guest satisfaction, and your rating indicates that we may need to review our services. We appreciate your input and will use it constructively to better our guests' experiences in the future.
6/10 Satisfaisant
William
Voyage d’affaires
2 déc. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Probably won't stay here again
William
Séjour de 5 nuits en novembre 2023
Réponse de Customer Service le 6 déc. 2023
William, we regret to hear about the wait for hot water and the dissatisfaction regarding our TV channel selection. Our aim is to provide a comfortable and pleasing stay. We appreciate your feedback as it helps us improve our services. We hope for the chance to leave a better impression, should you choose to stay with us in the future.
10/10 Excellent
Ferdinand J.
26 nov. 2023
Ferdinand J.
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 29 nov. 2023
Ferdinand, thank you for rating Courtyard by Marriott Amarillo Downtown so highly. We're pleased to know your stay with us met your expectations. We value your feedback and look forward to welcoming you back in the future!
6/10 Satisfaisant
Elizabeth
19 nov. 2023
Elizabeth
Séjour de 2 nuits en novembre 2023
Réponse de Customer Service le 22 nov. 2023
Elizabeth, thank you for taking the time to share your rating. Your feedback can help us identify opportunities for improvement. We hope to have the opportunity to serve you better in the future.
2/10 Horrible
Kelsey
Voyage d’affaires
5 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kelsey
10/10 Excellent
SARA, Plano
4 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
SARA
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 6 nov. 2023
Thank you for the 5 out of 5 rating, Sara!We're thrilled to see how much you enjoyed staying at Courtyard by Marriott Amarillo Downtown. We look forward to hosting you again in the near future! Thank you again for sharing.
6/10 Satisfaisant
Allison
29 oct. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Allison
Séjour de 1 nuit en octobre 2023
Réponse de Customer Service le 31 oct. 2023
Thank you for sharing your feedback, Allison!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.
6/10 Satisfaisant
Rakell-Lee
18 oct. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Rakell-Lee
Séjour de 7 nuits en octobre 2023
Réponse de Customer Service le 21 oct. 2023
Rakell-Lee, it's regrettable to hear that your experience didn't meet expectations. We extend our apologies for any discomfort caused by the bed and for any miscommunication about the parking fees. As a bustling hotel, our front desk can indeed become busy at times. However, it's disheartening to know that this impacted your request. We're also sorry to hear that our culinary offerings didn't impress you. Please know that your feedback is invaluable and will be used to make necessary improvements. We hope for a chance to provide you with a more enjoyable stay in the future.
10/10 Excellent
Bradley
16 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bradley
Séjour de 1 nuit en octobre 2023
Réponse de Customer Service le 18 oct. 2023
Bradley, thank you for appreciating Courtyard by Marriott Amarillo Downtown's unique blend of history and modernity. It's wonderful to know you found the vicinity neat with plenty of dining choices. We hope to welcome you back in the future.
6/10 Satisfaisant
David
Voyage en famille
15 oct. 2023
David
Séjour de 2 nuits en octobre 2023
Réponse de Customer Service le 16 oct. 2023
David, it's good to hear that you found our location desirable and our team members affable. However, we regret that certain amenities didn't meet your expectations. We appreciate your remarks about the bedding, and please know that we continually strive to ensure the utmost comfort for all our guests. We acknowledge your feedback and hope to have the pleasure of your company again to better serve you.
10/10 Excellent
Kristina
9 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kristina
Séjour de 1 nuit en octobre 2023
Réponse de Customer Service le 10 oct. 2023
Kristina, it is wonderful to hear of your consistently great experiences at Courtyard by Marriott Amarillo Downtown. We strive to make every stay seamless and enjoyable. Your continued patronage is most appreciated. It is always our pleasure to accommodate you, and we look forward to many more future visits!
10/10 Excellent
Voyageur vérifié
Voyage en famille
5 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en octobre 2023
Réponse de Customer Service le 6 oct. 2023
Courtyard by Marriott Amarillo Downtown is thrilled to know you had a stellar stay! We sincerely appreciate your top rating. We're eager to welcome you back for another fantastic experience in the future.
6/10 Satisfaisant
Jason
3 oct. 2023
Jason
Séjour de 3 nuits en septembre 2023
Réponse de Customer Service le 24 oct. 2023
Jason, thank you for taking the time to leave a rating for us at Courtyard by Marriott Amarillo Downtown. We value feedback from our guests and would appreciate learning more about your experience to help us improve. Please feel free to share any specific insights or suggestions. We hope to better serve you in the future.
10/10 Excellent
Craig
Voyage en famille
2 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Craig
Séjour de 2 nuits en septembre 2023
Réponse de Customer Service le 2 oct. 2023
Craig, thank you for your perfect rating of Courtyard by Marriott Amarillo Downtown! It's wonderful to know you had a positive experience with us and we look forward to your next visit! Safe travels!
8/10 Bien
Cameron
Voyage en couple
25 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cameron
Séjour de 1 nuit en septembre 2023
Réponse de Customer Service le 26 sept. 2023
Cameron, we appreciate your feedback about your stay at Courtyard by Marriott Amarillo Downtown. Understanding your wish for an inclusive breakfast, we want to assure you that we're consistently reviewing guest amenities for improvement. Thank you for staying with us and we hope that during your next stay, the overall experience exceeds your expectations.
10/10 Excellent
Christopher
24 sept. 2023
Christopher
Séjour de 1 nuit en septembre 2023
Réponse de Customer Service le 15 oct. 2023
Thanks for the fantastic rating, Christopher!It's outstanding we could exceed your expectations during your stay at Courtyard by Marriott Amarillo Downtown. We're all looking forward to your next stay with us.
10/10 Excellent
Benjamin
Voyage en couple
24 sept. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Benjamin
Séjour de 1 nuit en septembre 2023
Réponse de Customer Service le 24 sept. 2023
Benjamin, thank you for your succinct yet affirmative review. We are thrilled to know that you had a superb experience at Courtyard by Marriott Amarillo Downtown. We continually strive to provide exceptional services to valued guests like you. Looking forward to welcoming you back for another splendid stay.