Piscine extérieure

Avis sur Courtyard by Marriott Kochi Airport

5 out of 5
Courtyard by Marriott Kochi Airport
VIP Road, Opposite Kochi International, Airport Nedumbassery, Vappalassery, Aluva, Kerala

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 297 avis sur 424." "
Note des voyageurs de 8 (Bien), d’après 92 avis sur 424." "
Note des voyageurs de 6 (Satisfaisant), d’après 13 avis sur 424." "
Note des voyageurs de 4 (Médiocre), d’après 13 avis sur 424." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 424." "

9,4/10

Propreté

9,2/10

Personnel et service

9,2/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

DENIS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super establishment
First time at this hotel. I was very impress by hospitality of staff and the comfort of the hotel. The room and surrounding area was very clean. The chef at the restaurant took great care of my personal well being, he even took time to prepare a snack for the long road at had to go. A place to stay again ;)
Séjour de 1 nuit en janvier 2019
Réponse de Vikas le 5 févr. 2019
Dear Denis, Thank you for your wonderful summary pertaining to your stay at Courtyard Marriott Kochi Airport. We are delighted to read such positive comments and such reviews motivate us to further enhance our guest experience. We are glad to know that the services of our associates and comforts of the rooms were at par to your expectation. We wish to welcome you back in future. Warm Regards Vikas Kumar General Manager

10/10 Excellent

Hervé, Nice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Emplacement idéal et navette pour l'aéroport !
Très bon hôtel tout proche de l'aéroport de Kochi, idéal pour un vol au petit matin, ou tardif en soirée. Le service est formidable, le personnel est dévoué et fera tout pour vous permettre de passer un très bon séjour. Le gros point fort : la navette gratuite à toute heure du jour ou de la nuit vous emméne à l'aéroport tout proche, facile et idéal. Le buffet petit déjeuner et dinner est également excellent et peu couteux !
Réponse de General Manager le 19 janv. 2017
Dear Guest, Thank you for taking time to review our hotel, we are glad to know that the overall services at the hotel have met your expectations. We look forward to your next visit. Warm Regards Lakshmanan Ramanathan General Manager

8/10 Bien

Robin, Albion

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Confortable et pratique
Un hotel de confort en attendant de prendre un vol
Réponse de Lakshmanan Ramanathan le 19 janv. 2017
Dear Guest, Thank you for taking time to review our hotel, we are glad to know that the overall services at the hotel have met your expectations. We look forward to your next visit. Warm Regards Lakshmanan Ramanathan General Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hôtel situé à 5 minutes de l'aéroport.
C'est la raison pour laquelle nous l'avions choisi car nous avions un vol très tôt le matin. Les chambres sont propres et confortables, le restaurant correct.
Réponse de General Manager le 19 janv. 2017
Dear Guest, Thank you for taking time to review our hotel, we are glad to know that the overall services at the hotel have met your expectations. We look forward to your next visit. Warm Regards Lakshmanan Ramanathan General Manager

10/10 Excellent

michele, metz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
très bon hotel près de l'aéroport
bel hôtel design, très propre tout près de l'aéroport. Personnel serviable, restaurant correct peut être un peu cher et navette aéroport gratuite. Ne pas hésiter à choisir cet hôtel si vol matinal.
Réponse de General Manager le 19 janv. 2017
Dear Guest, Thank you for taking time to review our hotel, we are glad to know that the overall services at the hotel have met your expectations. We look forward to your next visit. Warm Regards Lakshmanan Ramanathan General Manager

8/10 Bien

Manick, Villiers sur Marne 94

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Trés pratique si on doit se rendre très tôt à l' aéroport.Navette gratuite. Buffet de qualité Coffret petit déjeuner pour les départs avant 6 heures 30, heure d' ouverture du restaurant. Seul reproche, wifi payante 650 roupies pour 24 heures, alors que nous n' avons jamais eu à payer en Inde dans des hôtels de moindre catégorie ( d' autant qu on reste généralement que quelques heures prés d' un aéroport) Psychologiquement il vaudrait mieux augmenter le prix de la chambre de 7,20 euros, somme énorme pour le pays pour éviter de ressortir sa carte bleue; Suite à cette réflexion, la Wifi nous a été offerte, bon geste commercial.
Réponse de Lakshmanan Ramanathan le 19 janv. 2017
Dear Guest, Thank you for taking time to review our hotel, we are glad to know that the overall services at the hotel have met your expectations. We look forward to your next visit. Warm Regards Lakshmanan Ramanathan General Manager

10/10 Excellent

Felix, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bonne qualité très près de l'aéroport.
Très bel hôtel récent. Personnel très attentionné. J'avais demande un lit enfant lors de ma réservation que j'ai obtenu après toutefois avoir du les relancer parce qu'il n'arrivait pas assez rapidement. Aucune nuisance de l'aéroport
Réponse de Lakshmanan Ramanathan le 19 janv. 2017
Dear Guest, Thank you for taking time to review our hotel, we are glad to know that the overall services at the hotel have met your expectations. We look forward to your next visit. Warm Regards Lakshmanan Ramanathan General Manager

10/10 Excellent

Jana

Séjour de 12 nuits en mars 2024
Réponse de Anurag Rai, Multi Property General Manager le 15 avr. 2024
Dear Guest. Namaskaram from Courtyard by Marriott Kochi Airport!Thank you for taking the time to review your stay with us. We look forward to welcome you again in nearest future.Warm RegardsAnurag RaiMulti Property General Manager

10/10 Excellent

joanna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was very comfortable and the shower was amazing . I felt relaxed and rested . The staff were helpful . The carpet in the foyer had stains and I brought this to the attention of the manager and he said he was aware of it and they were going to change it .
Séjour de 1 nuit en avril 2024
Réponse de Anurag Rai ,Multi Property General Manager le 11 avr. 2024
Dear Guest Namaskaram from Courtyard by Marriott Kochi Airport!Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our room comfortable, the shower amazing, and that you felt relaxed and rested during your stay. It's wonderful to know that our staff could assist you effectively. We sincerely apologize for any inconvenience caused by the stains on the carpet. Rest assured, we have taken note of your feedback, and our management team is already working on addressing this issue. We appreciate your understanding and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future."Warm regards,Anurag Rai Multi Property General Manager

10/10 Excellent

Chandrashekar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice stay and a lovely staffs ,good response ,costumer friendly
Séjour de 1 nuit en avril 2024
Réponse de Anurag Rai Multi Property General Manager le 5 avr. 2024
Greetings from Courtyard by Marriott Kochi Airport!We extend our heartfelt gratitude for choosing to stay with us during your visit to Kochi, Kerala, and for graciously sparing your valuable time to share your feedback.We are overjoyed to learn that your experience with us surpassed your expectations and that you thoroughly enjoyed your stay. Our dedicated team is thrilled to have played a part in ensuring your comfort and satisfaction.Located conveniently near Cochin International Airport, our hotel strives to offer guests like yourself a seamless and memorable experience amidst the charm of Kerala.We wish to welcome you back again and look forward to your next visit.

10/10 Excellent

pious

Séjour de 1 nuit en mars 2024
Réponse de Anurag Rai Multi Property General Manager le 5 avr. 2024
Dear Guest,Greetings from Courtyard by Marriott Kochi Airport!We sincerely appreciate you taking the time to share your experience with us. Your kind words about your dining experience are truly encouraging. It brings us immense joy to know that you enjoyed the delightful spread we offer.As one of the premier hotels in Kochi, Kerala, strategically located near Cochin International Airport, we are dedicated to providing exceptional service and ensuring our guests have a memorable stay. Your endorsement on this travel platform serves as a great motivation for our team.We eagerly anticipate the opportunity to welcome you back on your next visit to Kochi. Until then, safe travels and warm regards from all of us here at Courtyard by Marriott Kochi Airport!

4/10 Médiocre

Dinesh, New York

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
I stayed here for just a night. I noticed when I flipped my pillow over that it had stains all over. Not sure how long it had not been cleaned. Unfortunately not too many choices if you want to stay somewhere decent near Kochi airport…
Séjour de 1 nuit en février 2024
Réponse de Anurag Rai Multi Property General Manager le 22 mars 2024
Dear Mr.Dinesh,Nmamaskaram from Courtyard by Marriott, Airport Hotel Kochi!Thank you for taking the time to share your feedback following your recent stay at Courtyard by Marriott near Cochin Airport. We sincerely apologize for any inconvenience caused by the condition of your pillow. Please rest assured that cleanliness and guest satisfaction are our top priorities, and we are disappointed to learn that we fell short of your expectations in this regard.We appreciate your valuable feedback as it allows us to identify areas for improvement and take appropriate action to ensure that such issues do not recur. While we regret that your experience did not meet your expectations on this occasion, we hope that you will give us another opportunity to serve you better in the future. Our team is committed to providing exceptional service and ensuring that all guests have a comfortable and enjoyable stay.Thank you once again for your feedback, and we hope to welcome you back to Courtyard by Marriott near Cochin Airport for a more pleasant experience.Warm regards,

2/10 Horrible

Bineesh

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
This is the second time we stayed with courtyard Marriot Cochin for one night from 13/02 to 14 /02. Terrible experience in terms of breakfast service. The breakfast service supposed to start at 6:30 am but unfortunately there was no staff member to seat us at 06:30 when we present ourselves at the entrance. There was a staff member setting up the buffet and he pretended not seen us and continued working with buffet, after a while another male staff member rocked up from the kitchen and seated us. The buffet was not fully functional even at 06:45am. We started our breakfast but no one seemed to be providing us service. I had to approach one of the staff member to place order omelette and tea. I waited around 20 mins for the omelette because the waiter was not placed the order on time. We could not have that omelette because it was terrible and runny.I complained to a lady who was in a grey suit and she was unsure what to say to me. It is fair to expect premium service for a premium price. You are an airport hotel so you need to be punctual Anyway never again with courtyard Marriot.
Séjour de 1 nuit en février 2024
Réponse de Anurag Rai Multi-Property General Manager le 24 févr. 2024
Dear Mr. Bineesh, Namaskaram from Courtyard by Marriott Kochi Airport! Thank you for sharing your feedback further to your recent visit with us and apologies for not meeting your expectations.It is indeed concerning for us to have let you down. I have addressed all your points to the respective department to ensure that we are more focused and consistent in delivering the highest level of service at all times.Your comments will certainly be treated with our utmost consideration to further enhance guests' experience. Thank you once again and looking forward to welcoming you soon again.

10/10 Excellent

Richard

Séjour de 2 nuits en février 2024
Réponse de Anurag Rai Multi Property General Manager le 22 mars 2024
Dear Guest,Namaskaram from Courtyard by Marriott Kochi Airport!!!Thank you for choosing to stay at Courtyard by Marriott Kochi Airport and for your amazing feedback! We are delighted to know that you had such a great time with us and that you enjoyed all aspects of your stay. Your kind words and compliments towards our overall facilities and excellent services are a big recognition to the team. This will certainly be shared with the entire team. Warm regards

8/10 Bien

Subashni

Good location clean and friendly staff
Séjour de 4 nuits en février 2024
Réponse de Anurag Rai Multi-Property General Manager le 24 févr. 2024
Dear Ms. Subashini, Namaskaram from Courtyard by Marriott Kochi Airport! It was a delight to read your review on this travel forum. We are happy to learn that the offerings, staffs and services of Courtyard by Marriott Kochi were up to your expectations and we were able to curate a wonderful experience for you. We wish to welcome you back again and look forward to your next visit.

10/10 Excellent

John E

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel is ideal for an overnight stay ahead of a flight. Excellent buffet with plenty of choice Room was very clean. Service throughout was excellent.
Séjour de 1 nuit en février 2024
Réponse de Anurag Rai Multi-Property General Manager le 24 févr. 2024
Dear Mr. John, Namaskaram from Courtyard by Marriott Kochi Airport! Thank you for your appreciative comments about your time with us. We strive each day toensure that our guests leave with memorable experiences hence it gives me immensepleasure to learn that you have thoroughly enjoyed our hospitality and services.We look forward to welcoming you again.

8/10 Bien

Joachim

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly - professional - good - clean…. could recommend the place
Séjour de 1 nuit en février 2024
Réponse de Anurag Rai Multi Property General Manager le 24 févr. 2024
Dear Guest,Namaskaram from Courtyard by Marriott Kochi Airport! Thank you for sparing your valuable time with excellent ratings. We are glad that you had a pleasant time experiencing our warm hospitality. We appreciate your compliments regarding our dining service. We await the pleasure of welcoming you soon for your next visit.

10/10 Excellent

BRYAN

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Hotel
Séjour de 1 nuit en février 2024
Réponse de Anurag Rai Multi Property General Manager le 24 févr. 2024
Dear Mr. Bryan,Namaskaram from Courtyard by Marriott Kochi Airport! We are delighted to know that you had such a great time with us and that you enjoyed all aspects of your stay. Your kind words and compliments towards our overall facilities and excellent services are a big recognition to the team. This will certainly be shared with the entire team. We look forward to having you with us again, hopefully for a longer period of stay with us in the near future

10/10 Excellent

RHONDA

Les points forts : Propreté, personnel et service, équipements
outstanding staff who go out of their way to make your stay more memorable
Séjour de 1 nuit en janvier 2024
Réponse de Anurag Rai Multi Property General Manager le 24 févr. 2024
Dear Guest,Namaskaram from Courtyard by Marriott Kochi Airport! Thank you for your appreciative comment about spa attendant’s massage. Your kind words towards our service are a big recognition to our associate. We are happy to learn that you enjoyed the spread and thank you for endorsing us on this travel forum which is truly motivating.We wish to welcome you back again and look forward to your next visit.

10/10 Excellent

Mohammed Najeeb

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent location, close to the airport. A/c was not working in the lobby
Séjour de 2 nuits en janvier 2024
Réponse de Anurag Rai Multi Property General Manager le 24 févr. 2024
Dear Mr Mohammed,Namaskaram from Courtyard by Marriott Kochi Airport! Thank you for sharing your feedback further to your recent visit with us and apologies for not meeting your expectations. Commitment to service and guest satisfaction is a main focus for all our valued guests. Therefore it is indeed concerning for us to have let you down. I would like to assure you that we take your feedback very seriously as the comfort and safety of our guests is extremely important to us. We wish to welcome you back again and look forward to your next visit

8/10 Bien

Radhakrishnan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Like everything
Séjour de 1 nuit en janvier 2024
Réponse de Anurag Rai Multi Property General Manager le 24 févr. 2024
Dear Guest,Namaskaram from Port Muziris, a Tribute Portfolio Hotel, Kochi!!!Thank you for sparing your valuable time with excellent ratings. We are glad that you had a pleasant time experiencing our warm hospitality. We appreciate your compliments regarding our facilities and services. We await the pleasure of welcoming you soon for your next visit.

10/10 Excellent

Stephanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I can not wait to come back. I felt like royalty. The personalized service was amazing and the food was absolutely a delight! It was a fabulous experience.
Séjour de 1 nuit en janvier 2024
Réponse de Anurag Rai Multi Property General Manager le 24 févr. 2024
Dear Guest,Namaskaram from Courtyard by Marriott Kochi Airport! Thank you for taking time to share your feedback. It was indeed a pleasure to know that the team went extra mile in ensuring your stay was a memorable one.Your appreciation of our service is very encouraging and will inspire us to scale greater heights towards excellence.We certainly enjoyed looking after you and look forward to the pleasure of welcoming you back soon.

10/10 Excellent

Stephen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Anurag Rai Multi Property General Manager le 24 févr. 2024
Dear Mr. Stephen,Namaskaram from Courtyard by Marriott Kochi Airport!!!Thank you for sparing your valuable time with excellent ratings. We are glad that you had a pleasant time experiencing our warm hospitality.

8/10 Bien

Santosh

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quality of service by the hotel staff was excellent ! Very helpful, friendly and prompt in providing assistance. Breakfast spread was good except that most of the options were South Indian or Indian in general. Very limited continental, English or American options. Transportation using services like UBER didn't work well. However, the hotel staff promptly helped with hotel cars and vans when needed. The room was clean and had all the necessary amenities. A few minor details need to be looked into to improve some aspects. The gym was excellent with very good equipment
Séjour de 1 nuit en janvier 2024
Réponse de Anurag Rai Multi Property General Manager le 24 févr. 2024
Dear Mr. Santosh,Namaskaram from Courtyard by Marriott Kochi Airport!!!Thank you for your appreciative comments about your dining experience at Momo Cafe. Your kind words towards our overall facilities and excellent services are a big recognition to the team. Thank you for endorsing us on this travel forum which is truly motivating.Your comments about more food selection for foreigners will certainly be treated with our utmost consideration to further enhance guests' experience. We wish to welcome you back again and look forward to your next visit.

6/10 Satisfaisant

Vineeta

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The staff was extremely nice and courteous but the bathrooms was not clean and a bit dated
Séjour de 1 nuit en décembre 2023
Réponse de Anurag Rai Multi Property General Manager le 24 févr. 2024
Dear Vineeta,Namaskaram from Courtyard by Marriott Kochi Airport! Thank you for taking time to share your feedback. It was indeed a pleasure to know that the team went extra mile in ensuring your stay was a memorable one.Your appreciation of our service is very encouraging and will inspire us to scale greater heights towards excellence.We certainly enjoyed looking after you and look forward to the pleasure of welcoming you back soon.

10/10 Excellent

Divya

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Anurag Rai Multi Property General Manager le 24 févr. 2024
Dear DivyaNamaskaram from Courtyard by Marriott Kochi Airport!!!Thank you so much for choosing to stay with us and we truly value the time you had taken to share your stay experience. We are happy to learn that the offerings, staffs and services were up to your expectations and we were able to curate a wonderful experience. We wish to welcome you back again and look forward to your next visit.

10/10 Excellent

Manu

Séjour de 1 nuit en décembre 2023
Réponse de Anurag Rai Multi Property General Manager le 24 févr. 2024
Dear Mr. Manu. Namaskaram from Courtyard by Marriott Kochi Airport!!!Thank you for taking the time to review your stay with us. I am very pleased to hear that you had a pleasant stay with us. Your comments about our rooms will certainly be treated with our utmost consideration to further enhance guests' experience. We wish to welcome you back again and look forward to your next visit.

8/10 Bien

John

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Rita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

SHANKAR

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
good overall.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Javon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Yoshiko

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
スタッフの気遣いが素晴らしかったです。ロビーでタクシーを待つ間にコーヒーとクッキーを持ってきてくれたり、アットホームな雰囲気でした。また朝食が南インドならではのメニューがたくさんあり、食べる組み合わせなども教えてくれ、お味もとても美味しく満足でした。
Séjour de 1 nuit en décembre 2023

10/10 Excellent

susana

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Me encanto y sobre todo el trato humano
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Susan

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The staff are struggling to match the prices charged for services. The property (near the airport) appears to be struggling to keep up with what it takes to be a 5-star service hotel. Equipment was not working. When requested, staff took a long time to respond. At room servicing, broken equipment was left behind in the middle of the room. The experience at check-in was poor.
Séjour de 2 nuits en novembre 2023
Réponse de Anurag Rai le 21 nov. 2023
Dear Ms. Susan Namaskaram from Courtyard by Marriott Kochi Airport! Thank you for sharing your feedback further to your recent visit with us and apologize for not meeting your expectations.It is indeed concerning for us to have let you down. I have addressed all your points to the respective department to ensure that we are more focused and consistent in delivering the highest level of service at all times.Your comments will certainly be treated with our utmost consideration to further enhance guests' experience. Thank you once again and I look forward to welcoming you soon again.Warm RegardsAnurag Rai Multi Property General Manager

10/10 Excellent

Benjamin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic stay at the hotel, completely comfortable and relaxing
Séjour de 1 nuit en novembre 2023
Réponse de Anurag Rai le 21 nov. 2023
Namaskaram from Courtyard by Marriott Kochi Airport!!!Thank you for staying with us and sharing your feedback. Positive feedback like yours certainly makes us proud and motivates us at the same time to always deliver exceptional service to our patrons.We look forward to welcoming you again in the near future.Warm Regards Multi-Property General ManagerAnurag Rai

10/10 Excellent

Maria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very professional and friendly.
Séjour de 1 nuit en novembre 2023
Réponse de Anurag Rai le 7 nov. 2023
Dear Ms. MariaNamaskaram from Courtyard by Marriott Kochi Airport!The team and I are delighted to know that you had a wonderful experience with us.We wish to welcome you back again and look forward to your next visit.Warm RegardsAnurag RaiMulti Property General Manager

10/10 Excellent

Kalpana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent overnight stay at the Marriott. Very convenient hotel with free transfers to the airport. We had dinner at the cafe, really enjoyed the lamb biryani ( very large portion) Highly recommend it

2/10 Horrible

Deepa

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Great property; nice facilities, clean and close to the airport. Hence, very convenient. The staff on the other hand left a lot to be desired; by far the most inefficient and unhelpful set of folks at the front desk; checkin took close to 30 min in spite of me being the only person at the counter and they did not even give me the room that I booked. Of course, no refunds and no upgrades whatsoever
Séjour de 1 nuit en octobre 2023
Réponse de Anurag Rai le 31 oct. 2023
Dear Ms. Deepa Namaskaram from Courtyard by Marriott Kochi Airport! It is indeed concerning for us to have let you down. I have addressed all your points to the respective department to ensure that we are more focused and consistent in delivering the highest level of service at all times.We thank you for the constructive feedback and we look forward to welcome you again.Warm RegardsAnurag RaiMulti Property General Manager

10/10 Excellent

Terry, Gainesville

Séjour de 2 nuits en octobre 2023

8/10 Bien

Raju

Séjour de 1 nuit en septembre 2023
Réponse de Anurag Rai le 31 oct. 2023
Dear Guest Namaskaram from Courtyard by Marriott Kochi Airport! Thank you for sparing your valuable time with good ratings. We wish to welcome you back again and look forward to your next visit.Warm RegardsAnurag RaiMulti Property General Manager

10/10 Excellent

Ramesh

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Anurag Rai le 31 oct. 2023
Dear Mr. RameshNamaskaram from Courtyard by Marriott Kochi Airport! Thank you for sharing your feedback with an excellent ratings and we look forward to welcome you again.Warm Regards,Anurag Rai Multi Property General Manager

10/10 Excellent

Maya

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient shuttle for the airport. Food is very good. Rooms are spacious and comfortable. Staff is very friendly and helpful.
Séjour de 1 nuit en septembre 2023
Réponse de Anurag Rai le 31 oct. 2023
Dear Ms. MayaNamaskaram from Courtyard by Marriott Kochi Airport! We are delighted to know that you had such a great time with us and that you enjoyed all aspects of your stay.Anurag Rai Multi Property General Manager

8/10 Bien

Aditya

Les points forts : Confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Anurag Rai le 31 oct. 2023
Dear Mr. AdityaNamaskaram from Courtyard by Marriott Kochi Airport! We are delighted to know that you had such a great time with us and that you enjoyed all aspects of your stay.Anurag Rai Multi Property General Manager

8/10 Bien

Jose

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en septembre 2023
Réponse de Anurag Rai le 31 oct. 2023
Dear Mr. Jose Namaskaram from Courtyard by Marriott Kochi Airport!The team and I are delighted to know that you had a wonderful experience with us.We wish to welcome you back again and look forward to your next visit.Warm RegardsAnurag RaiMulti Property General Manager

10/10 Excellent

sharmeen

Séjour de 1 nuit en septembre 2023
Réponse de Anurag Rai le 31 oct. 2023
Dear Mr. SharmeenNamaskaram from Courtyard by Marriott Kochi Airport! Thank you for sharing your feedback with an excellent rating and we look forward to welcome you again.Warm Regards,Anurag Rai Multi Property General Manager

10/10 Excellent

Chad, Des moines

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Anurag Rai le 31 oct. 2023
Dear Sir Namaskaram from Courtyard by Marriott Kochi Airport!!!Thank you for taking your valuable time out to review us.The team and I are delighted to know that you had a wonderful experience with us.We look forward to welcome you back to our hotel. Anurag RaiMulti Property General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023

10/10 Excellent

Vishnu

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
excellent stay
Séjour de 1 nuit en août 2023

8/10 Bien

Chad, Des moines

Séjour de 1 nuit en août 2023

10/10 Excellent

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mycket trevlig, hjälpsam och effektiv personal i receptionen. Servicen i restaurangen var olika beroende på vem som arbetade. Det var speciellt en kille som var otroligt proffsig, snabb och serviceminded medan det vid andra tillfällen var lite sämre service. Överlag så är jag supernöjd med min vistelse då personalen verkligen vill ge bästa service. Jag blev t.o.m. tillfrågad om jag ville byta rum då några hantverkare fixade något utanför mitt rum och då var de inte ens högljudda. Mycket gästvänligt gjort. Jag kan varmt rekommendera detta hotel.
Séjour de 2 nuits en août 2023