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Avis sur Fairfield Inn & Suites by Marriott Albuquerque Airport

2.5 out of 5
Fairfield Inn & Suites by Marriott Albuquerque Airport
2300 Centre Avenue SE, Albuquerque, NM

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 474 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 304 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 136 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 59 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 28 avis sur 1001." "

8,8/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Jean Pierre, Québec, Canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel is fine for a one-night stay and flight the next morning. Price-quality ratio is good with a decent breakfast included. It is also located less than 10 minutes from Albuquerque Old Town. Staff was very helpful in solving initial Internet problems.
Séjour de 1 nuit en mai 2018

10/10 Excellent

Charlene, Grove

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Hope

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We only spent one night here but it was clean. Staff friendly and accomodating. Free shuttle to the airport (even at 5am)
Séjour de 1 nuit en mai 2024
Réponse de Kyle Johnson le 13 mai 2024
Thank you so much for taking the time to share about your recent stay at the Fairfield Inn and Suites Albuquerque Airport. We are pleased to hear that you enjoyed your stay and we look forward to welcoming you back in the future. Sincerely,

10/10 Excellent

Jen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice to have some flexibility with check-in time, as I arrived a few hours early and it was no problem.
Séjour de 1 nuit en mai 2024
Réponse de Kyle Johnson le 13 mai 2024
Thank you so much for taking the time to share about your recent stay at the Fairfield Inn and Suites Albuquerque Airport. We are pleased to hear that you enjoyed your stay and we look forward to welcoming you back in the future. Sincerely,

10/10 Excellent

Wayne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved the ease of getting the rental car in the morning, and the shuttle for us arriving late. We enjoyed the breakfast and the front desk was very welcoming and pleasant. The bed was very comfortable and we slept well.
Séjour de 1 nuit en mai 2024
Réponse de Kyle Johnson le 8 mai 2024
Thank you so much for choosing to stay with us at the Fairfield Inn and Suites Albuquerque Airport. We are pleased to hear that you enjoyed your stay. We look forward to welcoming you back in the future.Sincerely,

10/10 Excellent

Robert, Durham

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel. Well-appointed room and quite comfortable. Next time I’m in the area, I will definitely consider staying here again. The staff was friendly and accommodating. The hotel also offers a variety of amenities to make your stay enjoyable. The free airport shuttle is a convenient perk, especially for those traveling with heavy luggage. The pool and hot tub are great features, providing a relaxing way to unwind after a long day. Although the weather was a bit cool during my stay, I can imagine how refreshing it would be to take a dip in the pool during the warmer months. Overall, I had a pleasant experience at this hotel and would recommend it to others.
Séjour de 1 nuit en avril 2024
Réponse de Kyle Johnson le 29 avr. 2024
Dear Valued,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Fairfield Inn and Suites Albuquerque Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Gil

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice clean and Quiet
Séjour de 6 nuits en avril 2024
Réponse de Kyle Johnson le 17 avr. 2024
Thank you so much for taking the time to provide feedback on your recent stay at the Fairfield Inn and Suites Albuquerque Airport. We are pleased to hear that you enjoyed your stay and we look forward to welcoming you back in the future.Sincerely,

10/10 Excellent

Brandon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Kyle Johnson le 2 avr. 2024
Thank you so much for taking the time to share feedback on your recent stay at the Fairfield Inn and Suites Albuquerque Airport. We are pleased that you enjoyed your stay and we look forward to welcoming you back in the future.Sincerely,

8/10 Bien

Laurie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Only needed a place to sleep to catch early morning flight so didn't get to take advantage of entire property. Staff were very nice.
Séjour de 1 nuit en mars 2024
Réponse de Kyle Johnson le 2 avr. 2024
Thank you so much for taking the time to share feedback on your recent stay at the Fairfield Inn and Suites Albuquerque Airport. We are pleased that you enjoyed your stay and we look forward to welcoming you back in the future.Sincerely,

8/10 Bien

Ofelia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Kyle Johnson le 8 mars 2024
Thank you for so much for taking the time to share about your experience at our hotel. We are pleased to hear that you enjoyed your stay. We look forward to welcoming you back in the future.Sincerely,

10/10 Excellent

Farah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comodo
Todo muy bien, el registro rápido y el desayuno bastante bien servido , camas cómodas
Séjour de 1 nuit en février 2024
Réponse de Kyle Johnson le 23 févr. 2024
Thank you so much for choosing to stay with us at the Fairfield Inn and Suites Albuquerque Airport. We are pleased to hear that you enjoyed your time at our hotel. We look forward to welcoming you back in the future.Sincerely,

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fast friendly service
Séjour de 1 nuit en février 2024
Réponse de Kyle Johnson le 15 févr. 2024
Thank you so much for choosing to stay with us at the Fairfield Inn and Suites Albuquerque Airport. We appreciate your feedback and are pleased to hear that you enjoyed you time at our hotel. We look forward to welcoming you back in the future.Sincerely,

10/10 Excellent

Tyrone

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Second stay at this hotel the quality and consistency of service is refreshing
Séjour de 1 nuit en décembre 2023
Réponse de Miguel Duran, Dual Property General Manager le 8 févr. 2024
Thank you so much for returning! We are very happy to hear that you are pleased with our services. We look forward to your next visit!

8/10 Bien

SHERYL, Sheep Springs

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is fine. Staff are friendly and helpful. However, being a single woman and traveling alone I'm not comfortable with where its located. If the parking lot were enclosed it might be better, but coming in late at night, with a full lot, its a bit scary walking to the front door; busy corner, late night dining at adjacent restaurant just doesn't work. Safety for guests should always be a priority.
Séjour de 1 nuit en janvier 2024
Réponse de Kyle Johnson le 12 janv. 2024
Thank you for taking the time to provide feedback on your recent stay at the Fairfield Inn and Suites Albuquerque Airport. We are very sorry that you were disappointed with the location of the property. We do assure that guest safety is our top priority. Our parking lot is monitored by security all through the night. We are very sorry if we fell short in making you feel safe. We hope you will consider staying with us again in the future.Sincerely,

10/10 Excellent

Charles P

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It seemed like it was brand new. Very clean and smelled wonderful
Séjour de 1 nuit en décembre 2023
Réponse de Kyle Johnson le 11 janv. 2024
Thank you so much for taking the time to provide feedback on your recent stay at the Fairfield Inn and Suites Albuquerque Airport. We are very happy to see that you enjoyed your time with us and we look forward to welcoming you back in the future.Sincerely,

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Let the fresh air in!
This hotel was chosen due its proximity to the airport and airport shuttle, the no-pets policy (allergies in the family), and the fact that the windows open - not a lot, but enough to let a little fresh air in. We enjoyed 3 variety-filled breakfasts and appreciated there were gluten-free options. The room was a little smaller than other Fairfields we've stayed in and the rooms are getting a little worn, but the positives outweighed the negatives and we would stay here again.
Séjour de 1 nuit en décembre 2023
Réponse de Kyle Johnson le 28 déc. 2023
Thank you so much for choosing to stay with us at the Fairfield Inn and Suites Albuquerque airport. we are pleased to see that you enjoyed your time at our hotel. we are sorry that the room was smaller than you expected. We look forward to welcoming you back in the future.Sincerely,

10/10 Excellent

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en décembre 2023
Réponse de Kyle Johnson le 29 déc. 2023
Thank you so much for choosing to stay with us and taking the time for providing your feedback. Sincerly,

10/10 Excellent

Gerald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Low water pressure
Absolutely little water shower head pressure. I get the attempt to conserve water but this is ridiculous.
Séjour de 1 nuit en décembre 2023
Réponse de Kyle Johnson le 9 déc. 2023
Thank you so much for taking the time to provide feedback on your recent stay at the Fairfield Inn and Suites Albuquerque Airport. We are very sorry that the shower head in the room did not meet your expectations. We will address your feedback directly and work to correct this as soon as possible. We appreciate you bringing this to our attention as we always work to improve our guest experience. We hope you will consider staying with us again in the future.Sincerely,

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Kyle Johnson le 9 déc. 2023
Thank you so much for taking the time to provide feedback on your recent stay at the Fairfield Inn and Suites Albuquerque Airport. we are pleased to hear that you enjoyed your time at our hotel and we look forward to welcoming you back in the future.Sincerely,

10/10 Excellent

Loriebeth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cleanliness and good breakfast
Séjour de 1 nuit en novembre 2023
Réponse de Kyle Johnson le 30 nov. 2023
Thank you so much for taking the time to share feedback on your recent stay. We are pleased to hear that you enjoyed your time at our hotel and we look forward to welcoming you back in the future.Sincerely,

10/10 Excellent

SHERYL, Sheep Springs

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Kyle Johnson le 30 nov. 2023
Thank you so much for choosing to stay with us. We appreciate you taking the time to provide feedback on your time at our hotel. We are pleased to hear that you enjoyed your stay. We look forward to welcoming you back in the future.Sincerely,

10/10 Excellent

Monique

Séjour de 1 nuit en novembre 2023
Réponse de Kyle Johnson le 9 déc. 2023
Thank you so much for choosing to stay with us at the Fairfield Inn and Suites Albuquerque Airport. We appreciate your feedback and we look forward to welcoming you back in the future.Sincerely,

8/10 Bien

Susan, Laconia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location, shuttle was great amenity.
Séjour de 2 nuits en novembre 2023
Réponse de Kyle Johnson le 18 nov. 2023
Thank you for providing feedback on your recent stay at the Fairfield Inn and Suites Albuquerque Airport. We are pleased to see that you enjoyed your time at our hotel and we look forward to welcoming you back in the future.Sincerely,

10/10 Excellent

Michael G

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The breakfast included was wonderful.
Séjour de 2 nuits en novembre 2023
Réponse de Kyle Johnson le 13 nov. 2023
Thank you so much for choosing to stay with us and taking the time to provide your feedback. we are pleased to hear that you enjoyed the complimentary breakfast.we look forward to welcoming you back in the future.Sincerely,

10/10 Excellent

Gregory

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great free breakfast options.
Séjour de 1 nuit en novembre 2023
Réponse de Kyle Johnson le 4 nov. 2023
Thank you so much for taking the time to share your feedback on your recent stay at the Fairfield Inn and Suites Albuquerque Airport. We are pleased to hear that you enjoyed your time with us. We look forward to welcoming you back in the future.Sincerely,

6/10 Satisfaisant

RAMESH

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Very noisy at night from ? students staying. Very loud until midnight
Séjour de 2 nuits en octobre 2023
Réponse de Kyle Johnson le 2 nov. 2023
Thank you so much for taking your time to share feedback on your recent stay. We are very sorry for the noise that occurred during your stay. We will address this directly to prevent this from happening in the future.Sincerely,

2/10 Horrible

Anthony

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Kyle Johnson le 30 oct. 2023
we are very sorry that we fell short of meeting your expectations during your recent stay. We appreciate your feedback as we are always working to improve our guest service. we hope you will consider staying with us again in the future.Sincerely,

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
THANK YOU, STAFF WERE PROFESSIONAL AND HOTEL IS GREAT. I WILL CONSIDER STAYING THERE AGAIN NEXT TIME WHEN IM IN ABQ.
Séjour de 1 nuit en octobre 2023
Réponse de Miguel Duran, Dual Property General Manager le 16 oct. 2023
We are pleased to hear that you enjoyed your stay with us. Our team is committed to providing all guests with the very best stay possible. Please let us know if there are every any areas for us to improve our services. We look forward to your next visit!

10/10 Excellent

Phyllis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Miguel Duran, Dual Property General Manager le 16 oct. 2023
Thank you so much for taking the time to provide us with details regarding your experience with us! We hope to see you again in Albuquerque soon. Safe travels!

8/10 Bien

Alanna

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Kyle Johnson le 12 oct. 2023
Thank you so much for choosing to stay and providing your feedback. We look forward to welcoming you back in the future.Sincerely,

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Kyle Johnson le 9 oct. 2023
Thank you for choosing to stay with us at the Fairfield by Marriott Albuquerque airport. We appreciate you taking the time to offer feedback on your recent stay. We hope you will consider staying with us again in the future.Sincerely,

10/10 Excellent

Tiffany

Séjour de 1 nuit en octobre 2023
Réponse de Kyle Johnson le 12 oct. 2023
Thank you so much for choosing to stay with us. We appreciate you taking the time to provide your feedback. We look forward to welcoming you back in the future.Sincerely,

10/10 Excellent

Gerald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Kyle Johnson le 9 oct. 2023
Thank you for taking the time to provide feedback on your recent stay with us. We are pleased to hear that you enjoyed your time at our hotel and we look forward to welcoming you back in the future.Sincerely,

10/10 Excellent

Virginia

Séjour de 1 nuit en octobre 2023
Réponse de Kyle Johnson le 28 oct. 2023
Thank you so much for taking the time to provide feedback on your recent stay. We are pleased to hear that you enjoyed your time with us at the Fairfield Inn and Suites Albuquerque Airport. We look forward to welcoming you back in the future.Sincerely,

2/10 Horrible

Voyageur vérifié

Voyage en groupe
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
No sleep
Mattress was hard and uncomfortable, the outlets weren’t working, you could hear police sirens and people walking around upstairs all night.
Séjour de 1 nuit en octobre 2023
Réponse de Kyle Johnson le 7 oct. 2023
Thank you for taking the time to provide feedback on your recent stay. We are sorry that we did not exceed your expectations. We hope you will consider staying with us again in the future as we work to improve our guest service.Sincerely

10/10 Excellent

Virginia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Kyle Johnson le 7 oct. 2023
Thank you so much for choosing to stay with us and providing feedback on your recent stay. We look forward to welcoming you back in the future.Sincerely,

6/10 Satisfaisant

Emily

Séjour de 2 nuits en septembre 2023
Réponse de Kyle Johnson le 7 oct. 2023
Thank you so much for choosing to stay with us. We appreciate your feedback and we are sorry we did not exceed your expectations during your stay with us. We hope you will consider staying with us in the future as we continue to work on improving our guest experience.Sincerely,

10/10 Excellent

Jean, Fargo

Les points forts : Personnel et service
Séjour de 1 nuit en septembre 2023
Réponse de Kyle Johnson le 27 oct. 2023
Thank you so much for taking the time to provide feedback on your recent stay. We are pleased to hear that you enjoyed your time with us at the Fairfield Inn and Suites Albuquerque Airport. we look forward to welcoming you back in the future. Sincerely,

4/10 Médiocre

Jann

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Disappointing
Run down outdated hotel with wonderful friendly employees. Wall paper ripped, hole in lampshade, bathroom in need of cosmetic maintenance. Barely enough toilet paper or tissues even for 1 night. Disappointing.
Séjour de 1 nuit en septembre 2023
Réponse de Miguel Duran, Dual Property General Manager le 20 sept. 2023
We are terribly sorry to hear that your stay was less than satisfactory this time around. We appreciate your helpful feedback and will use this for training purposes. We hope to see you again in Albuquerque soon!

8/10 Bien

Jerileen

Voyage en famille
Les points forts : Propreté et personnel et service
Doors need to adjusted. They slam loud
Séjour de 1 nuit en septembre 2023
Réponse de Miguel Duran, Dual Property General Manager le 20 sept. 2023
Thank you so much for your helpful feedback! We hope to see you again soon. Safe travels!

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Miguel Duran, Dual Property General Manager le 20 sept. 2023
Thank you so much for allowing us the opportunity to serve you! We hope to see you back in Albuquerque soon. Safe travels!

8/10 Bien

Lisa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Front desk associate was friendly and helpful. Close to restaurants and little shopping. Hot tub and fitness center was closed for renovation the entire stay.
Séjour de 2 nuits en septembre 2023
Réponse de Miguel Duran, Dual Property General Manager le 11 sept. 2023
Thank you so much for taking the time to provide us with feedback regarding your experience with us! We greatly appreciate you allowing us to be your host while in town. We are terribly sorry that you were unable to enjoy our fitness center while we made immediate repairs to a troublesome leak. For future reference our Outdoor Pool and Hot Tub are open daily from 10 am until 10 pm. We hope to see you again soon!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The hotel was nice but i did not like the fact that the staff came knocking on our door in the morning and before i got to open the door they had already opened it right when i got there, then they came knocking a second time. Felt like we were being rushed even though check out time was at 12pm
Séjour de 1 nuit en août 2023
Réponse de Miguel Duran, Dual Property General Manager le 11 sept. 2023
Thank you so much for taking the time to provide us with your feedback! We are terribly sorry to hear about the housekeeping team making you feel rushed. Our housekeeping team will typically knock on doors on the day of checkout to service guest rooms from guests that may have skipped the traditional check out at the front desk. We certainly did not intend to make you feel unwelcomed. As a friendly travelers tip, we recommend to hang a "Do not Disturb" sign on your door on future travels to prevent this from happening again in the future, wherever your travels may be. Hotels will typically respect this gesture, and this will allow you to enjoy your complete stay without interruption up until checkout. We sincerely apologize for any inconvenience, and we hope to have another opportunity to serve you again. Safe travels!

4/10 Médiocre

Monica

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Poor customer service
I stay at this hotel frequently when I travel because it is near the airport, can do park & fly, and prices are generally reasonable. Usually my stays are great. This time it was not. Arriving back from an international flight I pre-booked a room & was looking forward to desperately needed sleep. When I checked in I was asked what floor I wanted to stay on. My response was please give me the quietest room you have. Was given a key & went to bed by 6pm. At midnight the phone rang. It was the front desk stating that I was not supposed to be in that room. I was repeatedly asked my name. They told me the room was for someone else. I told them that I didn’t know what they expected me to do. I told the person several times that I just wanted to sleep. Finally I hung up. At no time did the staff apologize for waking me. The next morning a person at the front desk who told me they were the assistant manager told me there was a mix up. I responded that indeed there was & that I did not appreciate being called at midnight. I expressed that what bothered me the most in addition to interrupting my sleep was that no one apologized. The assistant manager seemed very annoyed that I was expressing my displeasure. This person stated they would talk to the staff involved. But the assistant manager also did not apologize. This was very poor customer service. It was unreasonable to call at that hour…they simply needed to give the late arriving guest another room.
Séjour de 1 nuit en août 2023
Réponse de Miguel Duran, Dual Property General Manager le 5 sept. 2023
We are terribly sorry to hear about your negative experience at our hotel. We have reviewed this incident with our team, and are deeply disappointed that this happened to you. We hope that you will allow us the opportunity to serve you again. Please feel free to reach out to me to further discuss your past stays or any intentions to return. I would love the opportunity to connect with you!

10/10 Excellent

Aisa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is very clean,they have good breakfast and very accomodating and helpful staff
Séjour de 2 nuits en août 2023
Réponse de Miguel Duran, Dual Property General Manager le 5 sept. 2023
We are pleased to hear that our hotel and services met your expectations! It is our goal to provide each and every guest with the very best experience possible. We hope to see you again soon!

8/10 Bien

Jill, Louisburg

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The area felt unsafe, the pool was nice, breakfast was good
Séjour de 1 nuit en août 2023
Réponse de Miguel Duran, Dual Property General Manager le 5 sept. 2023
Thank you so much for taking the time to provide us with your helpful feedback! We hope to see you again soon!

10/10 Excellent

Patrick

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very friendly
Séjour de 2 nuits en août 2023
Réponse de Miguel Duran, Dual Property General Manager le 5 sept. 2023
Thank you so much for allowing our hotel to be your host while in town! We hope to have the opportunity to share our hospitality with you again soon.

4/10 Médiocre

Mark

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
This hotel was ok. It was clean, bed was ok. Room was basic but ok. Pool was nice. It was easy to find & food options around. The only real issue I had was with housekeeping in the morning. Check out time is 1200 but they started banging on the door and trying to come into the room at 9am. Thankfully I had put the door lock. They came again at 10 and then again at 11. I have never felt rushed to get out of a room but we did here. The front desk staff was really nice but the hosekeeping ruined it. I won't stay here again.
Séjour de 1 nuit en août 2023
Réponse de Miguel Duran, Dual Property General Manager le 5 sept. 2023
Thank you so much for taking the time to provide us with your feedback! We are terribly sorry to hear about the housekeeping team making you feel rushed. Our housekeeping team will typically knock on doors on the day of checkout to service guest rooms from guests that may have skipped the traditional check out at the front desk. We certainly did not intend to make you feel unwelcomed. As a friendly travelers tip, we recommend to hang a "Do not Disturb" sign on your door on future travels to prevent this from happening again in the future, wherever your travels may be. Hotels will typically respect this gesture, and this will allow you to enjoy your complete stay without interruption up until checkout. We sincerely apologize for any inconvenience, and we hope to have another opportunity to serve you again. Safe travels!

6/10 Satisfaisant

Alfredo

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 3 nuits en août 2023
Réponse de Miguel Duran, Dual Property General Manager le 5 sept. 2023
Thank you so much for taking the time to provide us with your review! Looks like our services may have been less than expected. We would love to hear any suggestions or comments on how we can improve our services. Please feel free to reach out to me any time!

8/10 Bien

Delia

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2023
Réponse de Miguel Duran, Dual Property General Manager le 5 sept. 2023
Thank you so much for staying with us! We greatly appreciate your feedback and hope to see you again soon!