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Avis sur Kaila Beach Hotel - All Inclusive

5 out of 5
Kaila Beach Hotel - All Inclusive
Göl mah. Atatürk cad. No:37, Alanya, Antalya

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 42 avis sur 117." "
Note des voyageurs de 8 (Bien), d’après 33 avis sur 117." "
Note des voyageurs de 6 (Satisfaisant), d’après 21 avis sur 117." "
Note des voyageurs de 4 (Médiocre), d’après 9 avis sur 117." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 117." "

8,0/10

Propreté

7,6/10

Personnel et service

7,2/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

2/10 Horrible

JOSYANE

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en mai 2022
Réponse de Guest Relations Manager le 22 mai 2022
Dear Guest, I wish you had conveyed the problems you experienced during your stay to the guest relations, we apologize on behalf of our hotel for the inconveniences you experienced. Necessary departments will be consulted and studies will be carried out for improvement. Kind regards

10/10 Excellent

Gert

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Godt
Séjour de 7 nuits en mai 2024
Réponse de Kaila Beach Hotel le 15 mai 2024
Dear Gert,Thank you for your very good voting. We're always trying to give the best service to create great holiday memories.Your guest relations team

6/10 Satisfaisant

Panida

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
location is good food is average wifi connection is weak beds are uncomfortable no sufficient parking place staff is polite and helpful
Séjour de 4 nuits en avril 2024
Réponse de Hotel Management le 24 avr. 2024
Dear Panida, we are sorry to know you are not fully satisfied with your experience in our hotel. You comments are importent to us. Thank you.

4/10 Médiocre

Zhaoxia

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
Noise room. Food limited, need to pay 3 euro for fresh orange juice in breakfast buffet. Cheap quality of food. Staff training needed in this hotel. English language training needed in this hotel. Overall don't expect 5star. Customer paid 5 star price but on arrival it's 3 Star in this hotel in my options.
Séjour de 5 nuits en avril 2024
Réponse de Hotel Managament le 18 avr. 2024
We are sorry that you were not satisfied with your stay. Our hotel has a detailed all-inclusive beverage list. However, as in many hotels, freshly squeezed orange juice is chargeable. It is presented to your preference. Best Regards,

10/10 Excellent

Özgür

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Otelde herşey elinizin altında olduğu için aşıri rahat oluyorsunuz temizlik personeli Güler yüzlü hergun uğrayıp odaya bakılıyor yemekler mükemmel sahile yakın olması büyük artı biz bayıldık☺️
Séjour de 4 nuits en octobre 2023

10/10 Excellent

serap

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mükemmel görevli çalışanlar
Séjour de 6 nuits en octobre 2023
Réponse de Guest Relation Kaila Beach hotel le 31 oct. 2023
Dear Guest,Thank you for your comments. We would be happy to see you again with us.Your Kaila Beach Hotel

10/10 Excellent

Dennis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en octobre 2023
Réponse de Guest Relation Kaila Beach Hotel le 31 oct. 2023
Dear Guest,Thank you for your comments. We would be happy to see you again with us.Your Kaila Beach Hotel

6/10 Satisfaisant

Bent

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Flot hotel, men dårlig komfort.
Hotellet er flot, men komforten erdårlig - sengen er hård som sten at ligge på. Betegnelsen “All Inclusive” bør ændres til : “All Inclusive Light”. Man kan vælge mellem 3 drinks, andre end dem skal der betales for. Strandbaren er ikke omfattet af All Inclusive - ligger man på, den overfyldte, strand, kan man ikke engang få en øl uden at skulle betale for den, det er for dårligt, og slet ikke samme standard som de omkringliggende hoteller, som vi også har prøvet, og syntes bedre om. Maden i buffeten er noget af det kedeligste jeg har oplevet. Hotellet bør Max have 3 stjerner, og ikke de 5 som de praler med.
Séjour de 12 nuits en septembre 2023
Réponse de Guest Relation Kaila Beach Hotel le 31 oct. 2023
Kære gæst, Vi beklager, at du ikke var helt tilfreds med dit ophold på vores hotel. De nødvendige afdelinger vil blive hørt, og der vil blive gennemført undersøgelser med henblik på forbedring. Med venlig hilsen...

6/10 Satisfaisant

Mert

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Guest Relation kaila Beach Hotel le 31 oct. 2023
Değerli Misafirimiz, Konaklama sonrası yapmış olduğunuz puanla içi,n teşekkür ederiz. Saygılarımızla...

10/10 Excellent

ADEM

Séjour de 2 nuits en septembre 2023
Réponse de otel yönetimi le 12 sept. 2023
Merhaba Adem Bey,Otelimiz için yaptığınız olumlu değerlendirme için teşekkür ederiz.Bir sonraki tatilinizde yeniden görüşebilmek dileğiyle.

2/10 Horrible

Aysel

Séjour de 2 nuits en août 2023
Réponse de Kaila Beach hotel Önbüro Müdürü le 28 août 2023
Değerli Misafirimiz, Konaklamanız süresince yaşadığınız sorunları misafir ilişkilerine iletmiş olmanızı diler, yaşamış olduğunuz olumsuzluklardan dolayı otelimiz adına üzgün olduğumuzu belirtmek isteriz. Saygılarımızla...

6/10 Satisfaisant

Bülent

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Güzel bir otel ama çok çocuk vardı bu bizi rahatsız etti Havlular eski ve kirliydi Oda temizliği yeterli değildi
Séjour de 4 nuits en août 2023
Réponse de Otel Yönetimi le 19 août 2023
Değerli Misafirimiz, Konaklama sürecinde yaşadığınız olumsuzluklar adına otelimiz adına özür diliyoruz. Gerekli departmanlar ile görüşülüp, iyileştirme adına çalışmalar yapılacaktır. Saygılarımızla...

2/10 Horrible

Samee

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
As soon as i walked into this hotel there was a lot of commotion between the staff and some customers, which told me that the staff must have a lot of attitude and when i was about to check into my room the staff was shouting at me and one of them even spat in my face and i was very cross about that, but that wasnt the only thing, when i checked into my room i went into the bathroom and there was human waste still in the toilet and as soon as i saw that i complained to the receptionist and they said just flush it. The facilities here r rubbish no personal space, food was trash and not much variety, worst of all they charged us extra for no apparent reason will definitely will not be recommending this hotel
Séjour de 8 nuits en août 2023
Réponse de Kaila Beach Hotel Management le 24 août 2023
Dear Guest,Unfortunately, when we checked our records, it is not possible for us to accept the claims that you had stated as true. First of all, we would like to point out that you were provided with a free upgrade, and you had stayed in a Deluxe room with higher category room standards for your entire holiday. In addition, although the check-out time was 12.00 on the day of your departure, you had benefited from the facilities of our hotel until 23.30 at night, free of charge. As Kaila Beach Hotel, we do not charge you with these fees, as we attach importance to guest satisfaction. In addition, when we examine our camera records, it seems that you only have your own family of 7 people at the reception when you checked in. Altough we tried our best to host you in the best way that we can, your negative comment made us very disappointed.Best Regards...

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
10/10
Best hotel in Alanya i have ever stayed
Séjour de 4 nuits en juillet 2023
Réponse de kaila beach le 12 août 2023
Dear Guest,Thank you for your comments. We would be happy to see you again with us.Your Kaila Beach Hotel

10/10 Excellent

Ali

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fiyat performans olarak çok iyi. Açıkçası Bölge otelleriyle ilgili Bugüne kadar ki deneyimlerim çok iyi değildi. Ancak çok olumlu izlenimlerle ayrılıyorum. Kesinlikle tavsiye ederim.
Séjour de 3 nuits en mai 2023
Réponse de Otel Yönetimi le 24 mai 2023
Merhaba Ali Bey,Otelimiz için yaptığınız olumlu değerlendirme için teşekkür ederiz.Bir sonraki tatilinizde yeniden görüşebilmek dileğiyle.

8/10 Bien

kemal

Séjour de 2 nuits en mai 2023
Réponse de Otel Yönetimi le 24 mai 2023
Merhaba Kemal Bey,Otelimiz için yaptığınız olumlu değerlendirme için teşekkür ederiz.Bir sonraki tatilinizde yeniden görüşebilmek dileğiyle.

8/10 Bien

Kjell

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Veldig hyggelig betjening men det skortet noe på å kommunisere på engelsk.
Séjour de 8 nuits en avril 2023
Réponse de Kaila Beach le 21 avr. 2023
Hej, tak for din kommentar for at give dig en bedre service. Vi vil med glæde byde dig velkommen igen.

6/10 Satisfaisant

Abbas

Séjour de 1 nuit en mars 2023
Réponse de Front Office Manager le 4 avr. 2023
Dear guest, We regret that you were not completely satisfied with your stay at our Hotel. Necessary departments will be consulted and studies will be carried out for improvement. Kind regards...

8/10 Bien

MIRSADA

Voyage en groupe
Les points forts : Personnel et service et équipements
underholdning ute- musikken var alt forhøy,
Séjour de 12 nuits en octobre 2022

4/10 Médiocre

James

Voyage en groupe
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
As a group of 9 travelling together we always knew that there may be some kick back from staff, however, we tried to make everything as simple as possible - all ordering the same drink at every drinks order at the bar or planning ahead and notifying the staff if we planned to do certain activities. The bar staff complained about having to simply make drinks and always hounding us for tips because ‘there are so many of you’. We were in general made to feel as though we were an inconvenience to the bar staff, especially those around the pool. The food was another issue entirely, whilst they always had a vast selection to choose from, very little was palatable and most made a vast majority of our group physically unwell and we opted to eat out wherever possible. The pools and beach were pleasant and the slides good fun. The entertainment team, and especially ‘engine(apologies that is probably spelt incorrectly), were the most welcoming and helped us organise many evenings of entertainment. Overall I would say the hotel looks great and there are a few elements that are but these are so heavily let down by staff with bad attitudes and poor quality food, would I go again? No.
Séjour de 7 nuits en octobre 2022

10/10 Excellent

SAULIUS

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en octobre 2022

8/10 Bien

Aysha Siddiqua

Séjour de 7 nuits en octobre 2022

10/10 Excellent

Nabiha

Séjour de 8 nuits en septembre 2022

10/10 Excellent

Milad

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 4 nuits en septembre 2022
Réponse de Guest Relations Manager le 11 oct. 2022
Thank you for your full point! Hope see you again.

8/10 Bien

THILEEPAN

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en septembre 2022
Réponse de Guest Relations Manager le 10 oct. 2022
Dear Guest,Thank you for evaluating our hotel,We will be happy to see you again in our hotel.

10/10 Excellent

Sibihar

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
perfekt, würde immer wieder dort hin gehen
Séjour de 7 nuits en septembre 2022
Réponse de Guest Relations Manager le 9 oct. 2022
Sehr geehrter Gast, vielen Dank, dass Sie sich für unser Hotel entschieden und uns bewertet haben. Wir würden uns sehr freuen, Sie wieder unter uns zu sehen. Grüße,

10/10 Excellent

David

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en septembre 2022
Réponse de Guest Relations Manager le 23 sept. 2022
Dear guest David,Thank you for your full point! Hope see you again...

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 9 nuits en septembre 2022
Réponse de Guest Relations Manager le 23 sept. 2022
Dear Guest,Thank you for your full point! Hope see you again...

10/10 Excellent

Ahmed

Séjour de 1 nuit en septembre 2022
Réponse de Guest Relations Manager le 5 sept. 2022
Otelimizi değerlendirdiğiniz için teşekkür eder, sizleri tekrar aramızda görmekten sevinç duyarız.

8/10 Bien

Velimir

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Okey
Séjour de 7 nuits en août 2022
Réponse de Guest Relations Manager le 5 sept. 2022
Otelimizi değerlendirdiğiniz için teşekkür eder, sizleri tekrar ağarlamaktan mutluluk duyarız.

10/10 Excellent

Muammed

Séjour de 3 nuits en juillet 2022
Réponse de Kaila Hotel Management le 10 août 2022
Thank you for your full point! Hope see you again...

8/10 Bien

Voyageur vérifié

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 8 nuits en juillet 2022
Réponse de Kaila Hotel Management le 10 août 2022
We are happy to hear that ypu are satisfied. Best Regards,

2/10 Horrible

Alaa

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not clean Bad air condition Aggressive staff
Séjour de 3 nuits en juillet 2022
Réponse de Guest Relations Manager le 27 juil. 2022
Dear Guest, I wish you had conveyed the problems you experienced during your stay to the guest relations, we apologize on behalf of our hotel for the inconveniences you experienced. Necessary departments will be consulted and studies will be carried out for improvement. Kind regards

8/10 Bien

ismail

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
..
3 gecelik kısa tatilimiz için genel izlenimimiz fena değil. Otel çalışanlarının -arada istisnalar var- ilgisi yaklaşımı güzeldi. Temizlik ve yemek konusunda problemle karşılaşmadık. Şehir içinde olmasının avantaj ve dezavantajları vardı elbette. Otelin otoparkı yetersiz olduğu için aracımı dışarı park etmek zorunda kaldım. Havuzları ve plajı yeterli. Genel anlamda dört dörtlük olmamakla birlikte çok yüksek, spesifik beklentileriniz yoksa memnun edecektir.
Séjour de 3 nuits en juillet 2022
Réponse de Kaila Hotels Yönetimi le 18 juil. 2022
Otelimiz hakkında yapmış olduğunuz olumlu değerlendirmeniz için teşekkür ederiz. Bir sonraki tatilinizde yeniden Kaila Beach Hotel'i tercih edeceğinizi umarız. Saygılarımızla,

6/10 Satisfaisant

Metin

Séjour de 2 nuits en juillet 2022
Réponse de GuestRelations Manager le 17 juil. 2022
Merhaba değerli Misafirimiz, Değerlendirme için sizlere teşekkür ederiz ,Kaila Beach Hotel olarak sizleri tekrar ağırlamaktan mutluluk duyarız . En kısa zamanda görüşmek üzere saygılarımızla. Guest Relations Department

8/10 Bien

Sinan

Séjour de 5 nuits en juillet 2022
Réponse de Guest Relations Manager le 17 juil. 2022
Merhaba değerli Misafirimiz Otelimizi değerlendirdiğiniz için sizlere teşekkür ederiz ,Kaila Beach Hotel olarak sizleri tekrar ağırlamaktan mutluluk duyarız . En kısa zamanda görüşmek üzere saygılarımızla. Guest Relations Dept.

6/10 Satisfaisant

leyla ünal

Séjour de 2 nuits en juin 2022
Réponse de Guest Relations Manager le 5 juil. 2022
sevgili misafirimiz Leyla Hanım, Bizimle konakladığınız ve değerlendirme yaptığınız için teşekkür ederiz. Saygılarımızla,

2/10 Horrible

Abdul

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
We had 2 rooms for more than 10 days in this hotel. Very unfriendly staff. Waiters impolite and often fought with customers. The bed covering was a disgrace we had no choice but to go buy our own. For the first 7 days we had a safe with not charge on our return to the hotel from a short trip the receiptionist told us safe is 2 euros a day. I asked them why I was not charged the first time I stayed, I was accused of lying. I had to talk to the General Manager who was as unfriendly as the rest he was rude and said the same thing. Someone should teach these people manners and how to deal with customers. This is at best a 2 star I don't understand how it is claim to have 5 start rating.
Séjour de 7 nuits en juin 2022
Réponse de Front Office Team le 5 juil. 2022
Dear Guest, I wish you had conveyed the problems you experienced during your stay to the guest relations, we apologize on behalf of our hotel for the inconveniences you experienced. Necessary departments will be consulted and studies will be carried out for improvement. Kind regards

8/10 Bien

Christian

Séjour de 10 nuits en juin 2022
Réponse de Guest Relations Manager le 30 juin 2022
Dear Guest, Thank you for your stay with us and for sharing your valuable review. It was delighted to have you in our hotel. We are looking forward to welcoming you back to Kaila Beach Hotel. Kind regards, Özlem ORAL TJAEREBORG Guest Relations Manager

8/10 Bien

Adil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The all inclusive food needs improving. Not very tasty. Also the time slots given for eating needs extending too small of a window.
Séjour de 5 nuits en juin 2022
Réponse de Guest Relations Manager le 22 juin 2022
Dear guest, First of all, Thank you for your stay with us and for sharing your valuable review. Your suggestions are very important to us , we will consider them assoon as possible. Kind regards, Özlem ORAL TJAEREBORG Guest Relations Manager

8/10 Bien

Claus

Voyage en famille
Les points forts : Propreté et personnel et service
Pæne værelser og godt personale
Séjour de 12 nuits en mai 2022
Réponse de Guest Relations Manager le 13 juin 2022
Kære gæst, Tak for din vurdering af vores hotel, og vi vil glæde os til at se dig igen blandt os. Med venlig hilsen, Özlem ORAL TJAEREBORG Gæst Relations Manager

8/10 Bien

mads

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Meget støj fra nabo hotellet- men godt hotel
Vær obs på der er MEGET larm, fra nabo hotellet. Så man skal ikke vælge værelserne vendt ind mod naboen A B, hvis du har små børn eller ønsker at sove før kl 23:00 eller længere end til kl 8:00 Vi var vilde med selve K B, sødt personale god beliggenhed i Oba, lækkert og gennemført - men vi kommer ikke tilbage, vedmindre vi betaler lidt mere for et værelse der ik vender ind mod naboen.
Séjour de 11 nuits en mai 2022
Réponse de Guest Relations Manager le 10 juin 2022
Kære gæst, Mange tak for dine kommentarer og forslag, hvert forslag er værdifuldt for os som hotellets ledelse. Derfor står vores børnefamilier til rådighed på vores værelser langt fra vores nabohotel uden at betale ekstra. Din information, Med venlig hilsen, Özlem ORAL TJAEREBORG Guest Relations Manager

8/10 Bien

jani

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Siisti ja mukava hotelli. Ruuat perus all inc tasoa. Hinta/laatu ok, suosittelen!
Séjour de 2 nuits en mai 2022
Réponse de Guest Relations Manager le 10 juin 2022
Arvoisa Vieras, Kiitos, että jaoit ajatuksesi hotellistamme kanssamme. Haluaisimme nähdä sinut taas keskuudessamme. Ystävällis terveisin, Özlem ORAL TJAEREBORG Vierassuhdepällikko

6/10 Satisfaisant

Reinhard

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2022

10/10 Excellent

osman ali

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2022
Réponse de Guest Relations Manager le 29 mai 2022
Değerli misafirimiz Osman Bey, Kaila Beach Hotel'i tercih ettiğiniz ve bizleri tam puanla ödüllendirdiğiniz için teşekkür ederiz. Sizleri tekrar ağırlamak dileğiyle, Saygılarımla,

10/10 Excellent

osman ali

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
çok iyi
otel temiz sakin ve yemekler iyi resepsiyon gmrevlisi tanya hnm çok ilgili genel olarak personel güleryüzlü
Séjour de 1 nuit en mai 2022
Réponse de Guest Relations Manager le 29 mai 2022
Değerli Misafirimiz, Kaila Beach Hotel'i tercih ettiğiniz ve bizleri tam puanla ödüllendirdiğiniz için teşekkür ederiz. Sizleri tekrar ağırlamak dileğiyle, Saygılarımla,

10/10 Excellent

Mehmet

Séjour de 1 nuit en mai 2022

8/10 Bien

Olavi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2022
Réponse de Guest Relations Manager le 22 mai 2022
Dear guest We really appreciate you taking the time to give us feedback. Your review means a lot to us and shows us that we are on the right track! We hope to be able to welcome you again soon in our hotel. Kind regards Kaila Beach Hotel

6/10 Satisfaisant

Ali

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 4 nuits en avril 2022
Réponse de Guest Relations Manager le 22 mai 2022
DeğerliMisafirimiz, Konaklama sürecinde yaşadığınız olumsuzluklar adına otelimiz adına özür diliyoruz. Gerekli departmanlar ile görüşülüp, iyileştirme adına çalışmalar yapılacaktır. Saygılarımla Kaila Beach Hotel

10/10 Excellent

Morten

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good food. Good service.
Séjour de 17 nuits en avril 2022
Réponse de Özlem ORAL TJAEREBORG Guest Relations Manager le 29 avr. 2022
Mange tak for din kommentar og vurdering forvores af vores hotellet.