Avis sur DoubleTree by Hilton Resort & Spa Marjan Island
DoubleTree by Hilton Resort & Spa Marjan Island
Marjan Island Boulevard, Ras Al Khaimah
Avis
8,0
Très bien
8,4/10
Propreté
7,8/10
Personnel et service
7,8/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
Voyage en famille
27 oct. 2023
Les points forts : Personnel et service
Séjour de 5 nuits en octobre 2023
Réponse de Pieter Van Beugen, General Manager le 10 févr. 2024
Dear Moussa,Thank you for taking the time to review us and I am terribly sorry tohear of the shortcomings encountered during your recent stay. Wehighly value your input as it will assist us in improving our servicelevels.We hope to redeem your faith in us, and to one day provide youwith a great experience that you well deserve.Until then I remain with sincere apologies.Kind regards,
6/10 Satisfaisant
Voyageur vérifié
27 févr. 2023
Les points forts : Propreté et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en février 2023
Réponse de Double Tree By Hilton Resort & SPA Marjan Team le 20 mars 2023
Dear Guest , we would like to thank you for staying with us and glad to learn that you have enjoyed you recent stay .hope to welcome you again at the nearest future.
8/10 Bien
Voyageur vérifié
Voyage d’affaires
1 oct. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
voyage d affaire
Voyageur vérifié
Séjour de 3 nuits en septembre 2020
8/10 Bien
Voyageur vérifié
Voyage d’affaires
30 sept. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon séjour professionnel
Voyageur vérifié
Séjour de 7 nuits en septembre 2020
10/10 Excellent
Achraf
Voyage en famille
7 juin 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Achraf
Séjour de 1 nuit en juin 2020
8/10 Bien
Mourad
4 août 2019
Les points forts : Confort de la chambre
Les points faibles : Propreté
Bien pour les enfants
Mourad
Séjour de 1 nuit en août 2019
Réponse de DT Marjan le 7 août 2019
Hi Mourad, happy to hear you enjoyed our kids facilities and we are sorry for any inconvenience you experienced. We will share your feedback with the team. Kind regards
8/10 Bien
Bouchra
28 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Impeccable
Bouchra
Séjour de 4 nuits en avril 2019
Réponse de DT Marjan le 5 mai 2019
Thank you for taking the time for a review, we are happy you enjoyed our facilities. Best regards
2/10 Horrible
Voyageur vérifié
29 mars 2018
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour relaxation transformé en cauchemar
Voyageur vérifié
8/10 Bien
yasmin, puteaux
7 mars 2018
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hôtel très bien mais personnel et service moyen
yasmin
Séjour de 7 nuits en février 2018
6/10 Satisfaisant
Voyageur vérifié
16 févr. 2017
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Décevant
Voyageur vérifié
8/10 Bien
Voyageur vérifié
24 août 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
excellent
Voyageur vérifié
10/10 Excellent
Thomas
29 oct. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thomas
10/10 Excellent
Thomas
27 oct. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thomas
8/10 Bien
Alexis, Douvrin
17 oct. 2015
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Magnifique hotel idéalement situé
Alexis
10/10 Excellent
Driss, Bruxelles Belgique
25 oct. 2014
Les points forts : Propreté et confort de la chambre
impeccable
Driss
8/10 Bien
Voyageur vérifié
29 mai 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
10/10 Excellent
SERGE, BELGIQUE
8 mai 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Situation au calme
SERGE
8/10 Bien
Svetlana
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Svetlana
Séjour de 11 nuits en mai 2024
Réponse de Pieter Van Beugen, General Manager le 15 mai 2024
Dear Svetlana,Thank you for sharing your experience!It was an absolute delight to have welcomed you to our resortDoubletree by Hilton Resort & Spa Marjan Island. We havereviewed your recent stay at our hotel and we appreciate yourfeedback.Your wonderful comments make our efforts so much moreworthwhile knowing they are appreciated.I do hope that we will have the opportunity of welcoming youback to stay with us again in the future.Warm Regards,Pieter Van BeugenGeneral Manager
4/10 Médiocre
Voyageur vérifié
26 févr. 2024
Not a 4-5 star hotel
Voyageur vérifié
Séjour de 1 nuit en février 2024
Réponse de Pieter Van Beugen General Manager le 29 févr. 2024
Dear Anonymous,Thank you for taking the time to review us and I am terriblysorry to hear of the shortcomings encountered during yourrecent stay. We highly value your input as it will assist us inimproving our service levels.We hope to redeem your faith in us, and to one day provideyou with a great experience that you well deserve. Until then Iremain with sincere apologies.Kind regards,
8/10 Bien
Voyageur vérifié
Voyage en famille
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 5 nuits en janvier 2024
Réponse de Pieter Van Beugen, General Manager le 10 févr. 2024
DearWe are truly heartened to receive your generous review. Thank youfor letting us know how much you enjoyed it, we are especiallypleased that you felt well-looked after. We look forward to havingyou with us again in the near future.Kind Regards,
6/10 Satisfaisant
Islam
Voyage en famille
21 janv. 2024
Les points forts : Propreté et confort de la chambre
Islam
Séjour de 2 nuits en janvier 2024
Réponse de Pieter Van Beugen General Manager le 10 févr. 2024
Dear Islam,Thank you for taking the time to review us and I am terribly sorry tohear of the shortcomings encountered during your recent stay. Wehighly value your input as it will assist us in improving our servicelevels.We hope to redeem your faith in us, and to one day provide youwith a great experience that you well deserve.Until then I remain with sincere apologies.Kind regards,
10/10 Excellent
Jose R
Voyage en famille
17 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jose R
Séjour de 3 nuits en janvier 2024
Réponse de Pieter Van Beugen, General Manager le 10 févr. 2024
Dear Jose R,We are truly heartened to receive your generous review. Thank youfor letting us know how much you enjoyed it, we are especiallypleased that you felt well-looked after. We look forward to havingyou with us again in the near future.Kind Regards,
6/10 Satisfaisant
Vinicius
Voyage en famille
29 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Vinicius
Séjour de 2 nuits en décembre 2023
Réponse de Pieter Van Beugen General Manager le 10 févr. 2024
Dear Vincius,Thank you for taking the time to share your review on your recentstaying experience with us.It is unfortunate that we were not able to meet up to yourexpectations. I have shared your feedback to the team especially onbetter communication with our guests for the packages and optionsavailable for upgrades to ensure that our guests are able to enjoythe facilities better.Once again, thank you for sharing and we do hope to have theopportunity of welcoming you back to our family.Kind regards,
8/10 Bien
paul
Voyage en famille
29 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
paul
Séjour de 6 nuits en décembre 2023
Réponse de Pieter Van Beugen, General Manager le 10 févr. 2024
Dear paul,Thank you for sharing your review with us.It is great to hear that you had a wonderful time and enjoyed withthe services and facilities that we have offer.We also hope that you brought back some memorable momentsduring your stay at property.We have taken note of your comments and shared them withrelevant department leaders as we constantly strive to improve ourguests' experience with us.Our purpose is, and will always be, to deliver a memorable serviceto each and every guest in our resort.We look forward to welcoming you back in the not too distantfuture and assure you of our best of attention and services at alltimes.Kind regards,
10/10 Excellent
Ramy
Voyage en famille
26 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ramy
Séjour de 3 nuits en décembre 2023
Réponse de Pieter Van Beugen, General Manager le 10 févr. 2024
Dear Ramy,Thank you for taking the time to share your recent experience andfor giving us perfect feedback. We are expecting to welcome youback to our hotel next time you will travel to our area - please letme know if we can assist with booking and arrangements.Kind Regards,
8/10 Bien
Ahmed
Voyage en famille
18 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good to stay!
Ahmed
Séjour de 2 nuits en décembre 2023
Réponse de Pieter Van Beugen, General Manager le 10 févr. 2024
Dear Ahmed,Thank you for sharing your review with us.It is great to hear that you had a wonderful time and enjoyed withthe services and facilities that we have offer.We also hope that you brought back some memorable momentsduring your stay at property.We have taken note of your comments and shared them withrelevant department leaders as we constantly strive to improve ourguests' experience with us.Our purpose is, and will always be, to deliver a memorable serviceto each and every guest in our resort.We look forward to welcoming you back in the not too distantfuture and assure you of our best of attention and services at alltimes.Kind regards,
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
17 déc. 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en décembre 2023
Réponse de Pieter Van Beugen, General Manager le 10 févr. 2024
DearThank you for sharing your review with us.It is great to hear that you had a wonderful time and enjoyed withthe services and facilities that we have offer.We also hope that you brought back some memorable momentsduring your stay at property.We have taken note of your comments and shared them withrelevant department leaders as we constantly strive to improve ourguests' experience with us.Our purpose is, and will always be, to deliver a memorable serviceto each and every guest in our resort.We look forward to welcoming you back in the not too distantfuture and assure you of our best of attention and services at alltimes.Kind regards,
10/10 Excellent
Amal
16 déc. 2023
Amal
Séjour de 1 nuit en décembre 2023
Réponse de Pieter Van Beugen, General Manager le 10 févr. 2024
Dear Amal,We are truly heartened to receive your generous review. Thank youfor letting us know how much you enjoyed it, we are especiallypleased that you felt well-looked after. We look forward to havingyou with us again in the near future.Kind Regards,
10/10 Excellent
Tushar
Voyage en famille avec de jeunes enfants
16 déc. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Tushar
Séjour de 1 nuit en décembre 2023
Réponse de Pieter Van Beugen, General Manager le 10 févr. 2024
Dear Tushar,Thank you for sharing your review with us.It is great to hear that you had a wonderful time and enjoyed withthe services and facilities that we have offer.We also hope that you brought back some memorable momentsduring your stay at property.We have taken note of your comments and shared them withrelevant department leaders as we constantly strive to improve ourguests' experience with us.Our purpose is, and will always be, to deliver a memorable serviceto each and every guest in our resort.We look forward to welcoming you back in the not too distantfuture and assure you of our best of attention and services at alltimes.Kind regards,
6/10 Satisfaisant
Mehtab
7 déc. 2023
Mehtab
Séjour de 3 nuits en décembre 2023
Réponse de Pieter Van Beugen, General Manager le 10 févr. 2024
DearWe are truly heartened to receive your generous review. Thank youfor letting us know how much you enjoyed it, we are especiallypleased that you felt well-looked after. We look forward to havingyou with us again in the near future.********************************************DearWe are truly heartened to receive your generous review. Thank youfor letting us know how much you enjoyed it, we are especiallypleased that you felt well-looked after. We look forward to havingyou with us again in the near future.Kind Regards,
8/10 Bien
PAUL
5 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
PAUL
Séjour de 6 nuits en novembre 2023
Réponse de Pieter Van Beugen, General Manager le 10 févr. 2024
Dear Paul,We are truly heartened to receive your generous review. Thank youfor letting us know how much you enjoyed it, we are especiallypleased that you felt well-looked after. We look forward to havingyou with us again in the near future.Kind Regards,
10/10 Excellent
Muhammad Ali
27 oct. 2023
Muhammad Ali
Séjour de 3 nuits en octobre 2023
Réponse de Pieter Van Beugen, General Manager le 10 févr. 2024
Dear Muhammad Ali,We are truly heartened to receive your generous review. Thank youfor letting us know how much you enjoyed it, we are especiallypleased that you felt well-looked after. We look forward to havingyou with us again in the near future.Kind Regards,
8/10 Bien
Jani
Voyage en famille
23 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jani
Séjour de 7 nuits en octobre 2023
Réponse de Pieter Van Beugen, General Manager le 10 févr. 2024
Dear Jani,We are truly heartened to receive your generous review. Thank youfor letting us know how much you enjoyed it, we are especiallypleased that you felt well-looked after. We look forward to havingyou with us again in the near future.Kind Regards,
2/10 Horrible
Ocean
Voyage en famille
22 oct. 2023
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Ocean
Séjour de 1 nuit en octobre 2023
Réponse de Pieter Van Beugen, General Manager le 10 févr. 2024
Dear Ocean,Thank you for taking the time to review us and I am terriblysorry to hear of the shortcomings encountered during yourrecent stay. We highly value your input as it will assist us inimproving our service levels.We hope to redeem your faith in us, and to one day provideyou with a great experience that you well deserve. Until then Iremain with sincere apologies.Kind regards,
4/10 Médiocre
Voyageur vérifié
Voyage en famille
2 oct. 2023
Les points faibles : Personnel et service et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en septembre 2023
Réponse de Pieter Van Beugen, General Manager le 10 févr. 2024
Dear Anonymous,Greetings! Thank you for taking the time to share your experienceabout your recent stay at our hotel.Please accept our sincere apology if your experience this time wasnot up to your expectation. Your comment is forwarded to theconcerned managers to take the necessary action.The entire team looks forward to the pleasure of welcoming youback very soon.Kind Regards,
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
25 juil. 2023
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté
Large resort with good family options
Voyageur vérifié
Séjour de 2 nuits en juillet 2023
Réponse de Pieter Van Beugen , General Manager le 6 août 2023
Dear Guest ,Thank you for taking the time to review us and I am very sorry to hear of the shortcomings encountered during your recent stay. We highly value your input as it will assist us inimproving our service levels.We hope to redeem your faith in us, and to one day provide you with a great experience that you well deserve. Until then I remain with sincere apologies.Kind regards,Pieter Van BeugenGeneral Manager
10/10 Excellent
Hany
23 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hany
Séjour de 1 nuit en mai 2023
Réponse de Pieter le 24 mai 2023
Dear Hany,Thank you for taking the time to share your review with us.We are delighted to know that you had a pleasant stay,We are expecting to welcome you back in near future.Kind Regards,Pieter Van BeugenGeneral Manager
10/10 Excellent
MOHAMMED
Voyage en famille
21 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good hotel for kids with family
MOHAMMED
Séjour de 1 nuit en mai 2023
Réponse de Pieter le 21 mai 2023
Dear MOHAMMED,We are truly heartened to receive your generous review. Thank youfor letting us know how much you enjoyed it, we are especiallypleased that you felt well-looked after. We look forward to havingyou with us again in the near future.Kind regards,Pieter Van BeugenGeneral Manager
6/10 Satisfaisant
Badr
2 avr. 2023
Badr
Séjour de 1 nuit en mars 2023
Réponse de Pieter Van Beugen , General Manager le 13 mai 2023
Dear Badr,Thank you for sharing your review with us.It was an absolute delight to have welcomed you to our resortDoubletree by Hilton Resort & Spa Marjan Island.We have reviewed your recent stay at our hotel and we appreciateyour feedback.Your wonderful comments make our efforts so much moreworthwhile knowing they are appreciated.I am sorry to hear that at some point shortcomings encounteredduring your recent stay hence we highly value your input as it willassist us in improving our service in certain level of highlightedconcerns.We hope to redeem your faith in us, and to one day provide youwith a great experience that you well deserve.Until then I remain with sincere apologies.Kind regards,Pieter Van BeugenGeneral Manager
8/10 Bien
Voyageur vérifié
Voyage en famille
1 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en mars 2023
Réponse de Pieter Van Beugen , General Manager le 13 mai 2023
Dear Guest ,Thank you for sharing your review on your recent stay with us.It is great to hear that you had a wonderful time and we look forward to welcome you back in the near future.In the meantime, please stay safe!With kind regards, Pieter Van BeugenGeneral Manager
10/10 Excellent
Voyageur vérifié
Voyage en famille
27 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Weekend stay
Voyageur vérifié
Séjour de 2 nuits en mars 2023
Réponse de Pieter Van Beugen , General Manager le 13 mai 2023
Dear Guest ,Thank you for sharing your review on your recent stay with us.It is great to hear that you had a wonderful time and we look forward to welcome you back in the near future.In the meantime, please stay safe!With kind regards, Pieter Van BeugenGeneral Manager
10/10 Excellent
lucas
Voyage d’affaires
21 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
lucas
Séjour de 6 nuits en mars 2023
Réponse de Pieter Van Beugen , General Manager le 13 mai 2023
Dear Lucas,Thank you for sharing your review on your recent stay with us.It is great to hear that you had a wonderful time and we look forward to welcome you back in the near future.In the meantime, please stay safe!With kind regards, Pieter Van BeugenGeneral Manager
10/10 Excellent
Sietze
18 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sietze
Séjour de 6 nuits en mars 2023
Réponse de Double Tree By Hilton Resort & SPA Marjan Team le 20 mars 2023
Dear Sietze,Thank you for sharing your review on your recent stay with us.It is great to hear that you had a wonderful time and we look forward to welcome you back in the near future.In the meantime, please stay safe!Kind Regards,Double Tree By Hilton Resort & SPA Marjan Island Team
10/10 Excellent
Donal
20 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Donal
Séjour de 1 nuit en février 2023
Réponse de Double Tree By Hilton Resort & SPA Marjan Team le 20 mars 2023
Dear Donal , we would like to thank you for staying with us and glad to learn that you have enjoyed you recent stay .hope to welcome you again at the nearest future.
10/10 Excellent
Tone Cecilie
Voyage en famille avec de jeunes enfants
14 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tone Cecilie
Séjour de 8 nuits en février 2023
Réponse de Double Tree By Hilton Resort & SPA Marjan Team le 19 févr. 2023
Dear ToneThank you for sharing your review on your recent stay with us.It is great to hear that you had a wonderful time, and we look forward to welcoming you back in the near future.In the meantime, please stay safe!Kind Regards,Double Tree By Hilton Resort & SPA Team
10/10 Excellent
Laura
Voyage en famille
16 janv. 2023
Les points forts : Personnel et service et confort de la chambre
Laura
Séjour de 1 nuit en janvier 2023
Réponse de Double Tree By Hilton Resort & SPA Marjan Team le 19 févr. 2023
Dear LauraThank you for sharing your review on your recent stay with us.It is great to hear that you had a wonderful time, and we look forward to welcoming you back in the near future.In the meantime, please stay safe!Kind Regards,Double Tree By Hilton Resort & SPA Marjan Island Team
10/10 Excellent
Shams
2 janv. 2023
Shams
Séjour de 2 nuits en décembre 2022
Réponse de Pieter Van Beugen , General Manager le 13 mai 2023
Dear Shams , Thank you for sharing your review on your recent stay with us.It is great to hear that you had a wonderful time, and we look forward to welcoming you back in the near future.In the meantime, please stay safe!With Kind Regards,Pieter Van Beugen , General Manager
2/10 Horrible
Aleksi
Voyage en famille
29 déc. 2022
Aleksi
Séjour de 7 nuits en décembre 2022
10/10 Excellent
NALIN
28 déc. 2022
NALIN
Séjour de 2 nuits en décembre 2022
10/10 Excellent
kalpna
28 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement