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Avis sur Sure Hotel by Best Western Aberdeen

3.5 out of 5
Sure Hotel by Best Western Aberdeen
20 Summerhill Court, Aberdeen, Scotland

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 172 avis sur 507." "
Note des voyageurs de 8 (Bien), d’après 213 avis sur 507." "
Note des voyageurs de 6 (Satisfaisant), d’après 71 avis sur 507." "
Note des voyageurs de 4 (Médiocre), d’après 28 avis sur 507." "
Note des voyageurs de 2 (Horrible), d’après 23 avis sur 507." "

8,4/10

Propreté

8,4/10

Personnel et service

7,8/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

8/10 Bien

frederic

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon rapport qualité prix
Hôtel situé en banlieue de Aberdeen dans un quartier populaire, hôtel défraîchit mais tout le confort nécessaire, pdj excellent, personnel sympathique
Séjour de 1 nuit en juin 2017

8/10 Bien

Yves, Montréal, Québec, Canada

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Excellent rapport qualité/prix!
Excellent rapport qualité/prix, même impressionnant pour le prix. Un peu loin du centre-ville mais c'est le prix à payer pour avoir un bon hotel pas cher. Nous aurions apprécié être avisé que le petit-déjeuner terminait une plus tôt la semaine par rapport au week-end ...

6/10 Satisfaisant

Mandy

Séjour de 1 nuit en septembre 2023

10/10 Excellent

MARION

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved this hotel
Lovely hotel, very clean, staff were friendly and welcoming. The room was a really good size with the surprise of a kitchenette in there too which was very handy for us. Lovely little welcome pack which was replenished each day. Bed was comfortable and although the hotel is on a main road it was quiet and we slept so well. Breakfast was nice (continental) but we would have liked a cooked breakfast, on saying that though there was plenty to eat. Also we did not find out the bar was not open either but again we are not big drinkers but it would have been nice to have a night cap or 2 before bed. All in all we absolutely loved staying here and would have no hesitation in staying again
Séjour de 4 nuits en juillet 2023

8/10 Bien

David

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Functional hotel for a good night's kip
Séjour de 1 nuit en juillet 2023

10/10 Excellent

R

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A comfortable stay. Room had a kitchenette which was useful as we could just take our own food. Bed was a little hard for my comfort and parking is open, public parking in an area of shops but was fine. Busy main road noise. But hotel was calm and comfortable in general. We only used the room and no other services.
Séjour de 1 nuit en juillet 2023

8/10 Bien

GEORGE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had to go down on hands & knees to plug in kettle,with socket under a table.
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Viorica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023

10/10 Excellent

Mrs Susan

Séjour de 2 nuits en juin 2023

8/10 Bien

Pedro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Value for Money
Very friendly service, well located with free parking. The corridors were unbearably hot but since there are few days like that in Scotland, I guess for most parts of the year it should be OK.
Séjour de 4 nuits en juin 2023

2/10 Horrible

Agnete

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023

10/10 Excellent

Graeme

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect for a new father
I needed the hotel for a few nights while my partner and new born child were in hospital. The hotel was all the comforts of home, including a kitchen meaning I could do a proper shop and store my food in the room fridge and cook in the microwave, meaning it was one less worry for myself when I had other worries.
Séjour de 4 nuits en juin 2023

6/10 Satisfaisant

Finn

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2023

6/10 Satisfaisant

Yan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One night on business trip. Nice room great shower. Bathroom had no shelving for toiletries. No bar or restaurant in evening so had to go out. Breakfast only continental. Friendly staff.
Séjour de 1 nuit en juin 2023

10/10 Excellent

Lynne

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Have stayed here before. Perfect for a night in aberdeen to attend a concert
Séjour de 1 nuit en juin 2023

10/10 Excellent

Ian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room was Clean and comfortable.
Séjour de 1 nuit en mai 2023

10/10 Excellent

G

Séjour de 1 nuit en mai 2023

8/10 Bien

Vincent

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff.
Séjour de 1 nuit en avril 2023

10/10 Excellent

William

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Brilliant holday
Excellent service from when we arrived till ve left. Staff very helpful and friendly. Would recomend this hotel to all my friends and family. 10 out of 10.
Séjour de 4 nuits en juillet 2022
Réponse de Lauren le 28 juil. 2022
Thank you so much for taking the time to leave this review! We are so glad you enjoyed your stay with us. We would be honoured to have you back should you ever visit Aberdeen again.

8/10 Bien

Sarah

Voyage en famille
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en juin 2022
Réponse de Lauren le 21 juin 2022
Good evening Sarah, thank you so much for taking the time to leave this review! We are so glad you enjoyed your stay with us. We hope to see you again soon, Kindest regards

2/10 Horrible

Paul

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Didn’t stay as they had no rooms left and you still charged me £40.01 for this.! I am not happy
Séjour de 1 nuit en mai 2022

6/10 Satisfaisant

Peter Nils

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
All-in-all a nice hotel.
All-in-all is was a good hotel, but it was to far from City-center for me. The hotel-bar was without any atmosphere and with much to load music. Service was brilliant, but breakfast was pour.
Séjour de 1 nuit en mai 2022
Réponse de Lauren le 9 juin 2022
Good afternoon Mr Nils, thank you so much for taking the time to leave this review. I am glad you found the service by staff to your liking. I do apologise about the lack of atmosphere in the bar and the breakfast however. We are working making improvements to the hotel both inside and out. Kindest regards

10/10 Excellent

PAUL V

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I’ve stayed here several times and it’s always great, lovely rooms, big beds etc. friendly staff.
Séjour de 1 nuit en mai 2022
Réponse de Lauren le 11 juin 2022
Good afternoon Paul, Thank you so much for taking the time to leave this review, we really appreciate it! We are so glad you enjoy staying with us, we are happy to have you. I will pass along your kind words to the team. Kindest regards

4/10 Médiocre

Sarah Firbank

Voyage d’affaires
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2022
Réponse de Lauren le 30 mai 2022
Good Morning Sarah, Thank you so much for taking the time to leave this review. We are sorry that you did not enjoy your stay with us, we are working on making improvements to the hotel both internally and externally. Kindest regards

10/10 Excellent

Jeanette

Séjour de 1 nuit en mai 2022
Réponse de Lauren le 30 mai 2022
Good morning Jeanette, Thank you so much for taking the time to leave us this review. We are so glad you enjoyed your stay with us! We do hope that we see you again. Kindest regards

10/10 Excellent

Chi Sang

Voyage d’affaires
Les points forts : Propreté
Nice staffs
Séjour de 1 nuit en mai 2022
Réponse de Lauren le 11 juin 2022
Good afternoon Chi Sang. Thank you so much for leaving this review, I will pass along your kind words to the staff Kindest regards

10/10 Excellent

Alistair

Séjour de 1 nuit en mai 2022
Réponse de Lauren le 26 mai 2022
Good Morning Alistair, Thank you so much for taking the time to leave this review, we are so glad that you enjoyed your stay with us! We do hope to see you again soon, Kindest regards

6/10 Satisfaisant

Fiona

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2022
Réponse de Lauren le 26 mai 2022
Good morning Fiona, Thank you so much for taking the time to leave this review. I do hope you enjoyed your stay with us and that you choose to do so again. We are working on making improvements to the hotel both internally and externally. Kindest regards

10/10 Excellent

Donald

Séjour de 1 nuit en mai 2022
Réponse de Lauren le 22 mai 2022
Good day Donald, thank you so much for taking the time to leave this review. We are so pleased to hear that you enjoyed your stay with us and we hope to see you again. Kindest regards

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Séjour de 3 nuits en février 2022
Réponse de Lauren le 22 mai 2022
Good morning, Thank you so much for taking the time to leave this review. I hope you enjoyed your stay and that if you were to stay with us again we could increase your rating from a 6 out of 10. If there is anything you wish to discuss about your stay and how you think we could improve please do not hesitate to get in touch with us. Kindest regards

8/10 Bien

Cath

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel for short stay
Rooms were great liked the hampers and water in fridge. Beds comfy and staff freindly. did feel discription of location a bit deceiving thought was closer to city centre due to wording so cost additional 4 taxi journeys.
Séjour de 1 nuit en avril 2022
Réponse de Lauren le 21 mai 2022
Good afternoon Cath, thank you so much for taking the time to leave us this review!. We are glad you enjoyed your room and the service from our staff. I can only apologise about the locations description. I will see if we can get the wording edited to be more clear. We do hope to see you again, Kindest regards

8/10 Bien

Colin

Les points forts : Propreté, personnel et service, confort de la chambre
Clean and friendly
Hotel needs a spruce up but very clean. Staff friendly.
Séjour de 1 nuit en avril 2022
Réponse de Lauren le 21 mai 2022
Good afternoon Colin, thank you so much for taking the time to leave this review! We are glad you enjoyed your stay with us and that our staff looked after you. We are working on making improvements to the hotels décor/exterior. We hope to see you again soon Kindest regards

6/10 Satisfaisant

Debra

Les points forts : Propreté et confort de la chambre
No issue with room cleanliness or service .. only issue was one plug socket free for kettle light and charging personal electric equipment phone laptop watch hairdryer etc
Séjour de 5 nuits en avril 2022
Réponse de Lauren le 23 mai 2022
Good morning Debra, Thank you so much for taking the time to leave this review. We are glad you enjoyed the service from our staff and the cleanliness of your room. I do apologise about the layout of the plug sockets however we are in the process of making improvements to the hotel both inside and out. Kindest regards

10/10 Excellent

PAUL V

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I’ve stayed here dozens of times and it’s always great, good location and great value.
Séjour de 2 nuits en avril 2022
Réponse de Lauren le 22 mai 2022
Good morning Paul, Thank you so much for taking the time to leave this review. We are so glad that you enjoy your stays with us! We love having you. We do hope to see you again soon Kindest regards

10/10 Excellent

Hayley

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Had a lovely stay here, only worrying thing was wasn’t sure where to park on arrival and had to call the hotel and ask if I was in the right area.
Séjour de 3 nuits en mars 2022
Réponse de Lauren le 22 mai 2022
Good morning Hayley. Thank you so much for taking the time to leave this review, we are so glad that you had a lovely stay with us. We enjoyed having you. I do apologise about the location of the car park, however it is an extremely safe one due to the CCTV cameras. We do hope to see you again Kindest regards

6/10 Satisfaisant

Andrew

Voyage d’affaires
Parking left me worried
For the price this hotel itself was fine - clean, friendly reception staff and the buffet breakfast was passable. However I was really worried leaving my car here - the "shopping centre" car park which I assume most people will use had warninbg signs about leaving your vehicle and contents at own risk and equally the streets round about this felt run down and you either had to park behind some industrial units or in front of run down blocks of flats. I genuinely woke up a couple of times during the night and thought about the car - and it's not even that great a car!
Séjour de 1 nuit en mars 2022
Réponse de Lauren le 23 mai 2022
Good afternoon Andrew, thank you so much for taking the time to leave this review. I am glad you found out staff friendly and enjoyed our continental breakfast. I do apologise that you felt that our car park wasn't safe, we do have a CCTV camera that over looks it plus the shops would as well. Kindest regards Lauren

6/10 Satisfaisant

Edward

Les points forts : Propreté, personnel et service, confort de la chambre
Hotel was clean and staff were really friendly. The outside of the hotel was very run down looking and parking facilities weren't great. Just used the hotel for somewhere to sleep.
Séjour de 2 nuits en mars 2022

10/10 Excellent

Charles

Séjour de 1 nuit en mars 2022

8/10 Bien

Dean

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The hotel itself was lovely. Super comfy beds and spacious rooms. Staff were friendly and lovely. Great value for money. However the area wasn’t great, rather run down. Had to park in a shops car park behind the restaurant which didn’t seem the safest.
Séjour de 2 nuits en mars 2022

8/10 Bien

Linda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2022

4/10 Médiocre

Peter

Voyage d’affaires
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Room not completely repaired, shelf missing in bathroom. Only one electrical plug socket, computer on, no light. No food options, no chef/cook. No bar facilities, no staff. Very disappointing
Séjour de 2 nuits en mars 2022

6/10 Satisfaisant

Andrew

Voyage d’affaires
Poor breakfast
Breakfast was very poor. not worth the money. This hotel has dropped its standards
Séjour de 1 nuit en mars 2022

10/10 Excellent

Latefa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect
It was an amazing and cozy hotel the service was great and the employees too , convenient price with high quality
Séjour de 8 nuits en février 2022

8/10 Bien

Craig

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en mars 2022

2/10 Horrible

William

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not good
The room across from us was stinking of damp and there had been a leak in the roof and buckets lying about. The kettle was filthy. Certainly would not stay again left a day early.
Séjour de 4 nuits en février 2022

8/10 Bien

Ian

Séjour de 1 nuit en mars 2022

10/10 Excellent

Carol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel close to ARI
We were visiting a relative in ARI so this hotel was very close. We walked down twice to the hospital. A busy road so be careful. Hotel was perfect for our needs, friendly staff, warm room with complimentary water, crisps and biscuits along with coffee and tea. Breakfast was continental and more than adequate at a price of less than £5 each. The 2 cups of coffee would have been that alone. There was fresh fruit, juices, yogurt, cereal and cereal bars, croissant and toast, more than enough for us. Can’t understand the bad reviews especially at the amazing price we paid. We worried about the parking behind the hotel at the shops but were assured they have never had problems. Could be a problem if busy and you may struggle to find a space. We will definitely book here again if we return to ARI in the future.
Séjour de 1 nuit en février 2022

10/10 Excellent

Hugh

Les points forts : Propreté, personnel et service, confort de la chambre
My only problem was parking but i did get a space behind the hotel at the shoping area the staff were helpful and friendly and very few restaurants near by but it was perfect for my needs
Séjour de 1 nuit en février 2022

6/10 Satisfaisant

Annejane

Les points forts : Propreté
Its a lovely hotel
Séjour de 1 nuit en février 2022

10/10 Excellent

Melanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel was clean. However it looked like the window had been gaffer taped shut at some point due to weather I guess. Didn’t spoil my holiday I just kept the curtains closed most of the time if I was in.
Séjour de 5 nuits en février 2022