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Avis sur Best Western Plus Regency Inn & Conference Centre

3 out of 5
Best Western Plus Regency Inn & Conference Centre
32110 Marshall Rd, Abbotsford, BC

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 487 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 307 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 109 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 45 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 53 avis sur 1001." "

8,8/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Bruno

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de rav le 13 oct. 2023
Thank you for your feedback.

10/10 Excellent

Alexandre

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bonne qualité-prix
Séjour de 1 nuit en août 2023
Réponse de front desk le 18 août 2023
Thank you for your feedback.

6/10 Satisfaisant

Katia

Les points forts : Propreté et personnel et service
Need to sound proof… heard to guy’s upstairs walk all night
Séjour de 1 nuit en juillet 2023
Réponse de front desk le 19 juil. 2023
We are sorry for the inconvenience.

8/10 Bien

Philippe

Séjour de 1 nuit en août 2022
Réponse de ravneet le 4 oct. 2022
Thank you for sharing your positive feedback, we hope to see you again soon!

6/10 Satisfaisant

Anne

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Hôtel vraiment très cher . La chambre était immense mais il y avait des chaveux dans la baignoire et une araignée morte . La piscine très sympa et le jacuzzi ne fonctîonnait pas . Le restaurant super bon .
Séjour de 1 nuit en juin 2022
Réponse de Front desk Manager le 24 juin 2022
Thank you for leaving us a review. I'm so sorry to hear that we didn't meet your expectations. If you would like to contact us directly to further discuss please do so. I hope to give us another chance to change your mind! Sincerely,

8/10 Bien

Natalia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bon hotel pour passer une nuit, bon déjeuner
Séjour de 1 nuit en septembre 2021
Réponse de Sarah le 5 oct. 2021
Thank you for choosing to stay with us.

10/10 Excellent

Jean-Philippe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2021
Réponse de Front Desk and management le 18 sept. 2021
Thank you for leaving us a review. We appreciate your feedback, and hope to welcome you back again in the future!

8/10 Bien

Daniel

Voyage en famille
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en septembre 2021
Réponse de front desk and management le 12 sept. 2021
Thank you so much for leaving us a review! We are glad to hear that you enjoyed your stay, and we look forward to welcoming you back in the future!

8/10 Bien

Claire

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2021
Réponse de front desk and management le 12 sept. 2021
Thank you so much for leaving us a review! We are glad to hear that you enjoyed your stay, and we look forward to welcoming you back in the future!

8/10 Bien

Olivier

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Good stop for long road trips like ours!
Séjour de 1 nuit en août 2021
Réponse de Haylie le 26 août 2021
We are so happy to hear that you enjoyed your stay! We hope to see you again.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
It would of been nice to know a head of time that the pool was closed. It didn't say anything online while we were booking they send us an email to tell us after the check-in time. The kids were really disappointed..
Séjour de 2 nuits en juin 2021
Réponse de Guest Services le 1 juil. 2021
Thank you for reviewing our hotel! Your feedback is greatly appreciated.

10/10 Excellent

Donald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice hotel
Séjour de 1 nuit en septembre 2020
Réponse de Guest Services le 24 sept. 2020
Thank you for your feedback! We appreciate it. We hope to see you again soon!

10/10 Excellent

Henson

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place for a brake
Séjour de 1 nuit en mai 2024
Réponse de Best Western le 14 mai 2024
Dear Guest,Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had such an excellent experience during your stay at our hotel. Delivering exceptional service and creating memorable moments for our guests is always our top priority, and we're delighted that we hit the mark during your visit.We hope to welcome you back again soon!Regards,Best Western

10/10 Excellent

Pamela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de BW staff le 13 mai 2024
Thank you for taking the time to share your feedback with us! We appreciate it. We look forward to welcoming you back for another exceptional stay in the future! See you next time!

10/10 Excellent

Danika

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de BW staff le 13 mai 2024
Thank you for taking the time to share your feedback with us! We appreciate it. We look forward to welcoming you back for another exceptional stay in the future! See you next time!

8/10 Bien

Seongjin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast is so good!!
Séjour de 1 nuit en mai 2024
Réponse de Front desk le 10 mai 2024
Thank you so much for your feedback, we hope to see you back at the hotel again soon!

10/10 Excellent

Kuljeet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good customer service
Séjour de 2 nuits en mai 2024
Réponse de Front desk le 10 mai 2024
Thank you so much for your feedback, we hope to see you back at the hotel again soon!

10/10 Excellent

Mark

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff are great property very clean.
Séjour de 1 nuit en mai 2024
Réponse de front desk le 9 mai 2024
"Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay and found our staff to be exceptional. Maintaining a clean and comfortable environment for our guests is always our top priority. We appreciate your feedback and hope to welcome you back again soon!"

10/10 Excellent

Michelle, Guelph

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beds were comfy and it’s clean
Séjour de 1 nuit en mai 2024
Réponse de front desk le 8 mai 2024
"We're delighted that you found our beds comfy and appreciated the cleanliness of our accommodations! Providing a cozy and clean environment is a top priority for us, and we're thrilled that you enjoyed your stay. Thank you for taking the time to share your experience, and we hope to have the pleasure of welcoming you back again soon!"

6/10 Satisfaisant

Cindy

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Upstairs floor very noisy kept us up most of the night. The floor need to be fixed.
Séjour de 1 nuit en mai 2024
Réponse de BW le 7 mai 2024
I'm sorry to hear about your disappointing experience. It's unfortunate when service falls short of expectations. Your feedback is valuable to us. Thank you for sharing your thoughts.Please accept our sincerest apologies, and we hope to have the opportunity to make it up to you in the future.

8/10 Bien

Victoria L

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good stay for work trip
Séjour de 2 nuits en avril 2024
Réponse de BW Front Desk le 6 mai 2024
Dear Guest, We're thrilled to hear you had a fantastic stay with us! Thank you so much for taking the time to share your review. It's always our goal to provide top-notch service and create unforgettable experiences for our guests. We look forward to welcoming you back for another exceptional stay in the future!

10/10 Excellent

Swetha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stayed here for a night and we liked it
Séjour de 1 nuit en avril 2024
Réponse de pk le 3 mai 2024
Thank you.

8/10 Bien

Ronald, Nanaimo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Best Regards,Best Western Staff le 4 mai 2024
Dear Guest, We're thrilled to hear you had a fantastic stay with us! Thank you so much for taking the time to share your review. It's always our goal to provide top-notch service and create unforgettable experiences for our guests. We look forward to welcoming you back for another exceptional stay in the future!

8/10 Bien

Kristin

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Breakfast that was offered was good. Parking lot layout good be a little better especially since it has two buldings and there is only one conecting spot. Also there is a school across the street and parents like tonuse some of the spots when picking up their kids, so at times there may be hard times finding spots to park
Réponse de PK le 3 mai 2024
Thank you for sharing your feedback! We're glad to hear that you enjoyed the breakfast. It's important for us to ensure convenience for all our guests. We appreciate your input!thank you

10/10 Excellent

anjennette

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The breakfast included was good. Had lots of option
Séjour de 1 nuit en mai 2024
Réponse de PK le 3 mai 2024
Thank you for sharing your feedback! We're glad to hear that you enjoyed the breakfast. It's important for us to ensure convenience for all our guests,. We appreciate your input!

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de PK le 3 mai 2024
Thank you for sharing your feedback! It's important for us to ensure convenience for all our guests,. We appreciate your input!

10/10 Excellent

Louise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We appreciated that we were allowed a quite early check in. It was comfortable and enjoyable and we appreciated our time there. We were in the west building and we would suggest there be better signage when guests come in to show where the 500's are. All in all a good stay.
Séjour de 2 nuits en avril 2024
Réponse de Regards,Best Western Staff le 1 mai 2024
Dear Guest, We're thrilled to hear you had a fantastic stay with us! Thank you so much for taking the time to share your glowing review. It's always our goal to provide top-notch service and create unforgettable experiences for our guests. We look forward to welcoming you back for another exceptional stay in the future!

10/10 Excellent

Greg

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great room. Breakfast excellent. Nice pool and hot tub. Would stay again
Séjour de 2 nuits en avril 2024
Réponse de Regards,Best Western Staff le 1 mai 2024
Dear Guest, We're thrilled to hear you had a fantastic stay with us! Thank you so much for taking the time to share your glowing review. It's always our goal to provide top-notch service and create unforgettable experiences for our guests. We look forward to welcoming you back for another exceptional stay in the future!

2/10 Horrible

Megan

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Best Regards,Best Western Staff le 1 mai 2024
I'm sorry to hear about your disappointing experience. It's unfortunate when service falls short of expectations. Your feedback is valuable and will likely help others make informed decisions. Thank you for sharing your thoughts.Please accept our sincerest apologies, and we hope to have the opportunity to make it up to you in the future.

10/10 Excellent

Jasleen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Regards,Best Western Staff le 1 mai 2024
Thank you for taking the time to share your feedback with us! We appreciate it. We look forward to welcoming you back for another exceptional stay in the future! See you next time!"

8/10 Bien

Patricia

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Parking was really tight for truck.
Séjour de 2 nuits en avril 2024
Réponse de BW le 28 avr. 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a perfect experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We can't wait to welcome you back! Best Regards,Best Western Staff

8/10 Bien

HELEN

Les points forts : Infrastructures et conditions de l’hébergement
Beds very comfortable Staff very helpful Breakfast buffet had lots of choices
Séjour de 1 nuit en avril 2024
Réponse de BW le 26 avr. 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a perfect experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We can't wait to welcome you back! Best Regards,Best Western Staff

6/10 Satisfaisant

Dylan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Good but a decent amount of broken items. We were staying for our wedding nearby and the place was clean and friendly. The bathtubs drain was broken and the chair in our room was broken upon arrival. My fiancé was getting her hair and makeup done in the hotel room the next day so we called and were able to get the chair replaced quickly thankfully.
Séjour de 2 nuits en avril 2024
Réponse de Best Western Staff le 23 avr. 2024
Dear Dylan,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel clean and our staff friendly during your stay for your nearby wedding.We apologize for the inconvenience caused by the broken bathtub drain and chair in your room. We're pleased we could quickly replace the chair for your fiancé's comfort.Your comments are valuable to us, and we'll address these issues with our team. We hope your wedding day was magical, and we'd love to welcome you back in the future.Best wishes,Best Western Team

8/10 Bien

Barbara

Séjour de 1 nuit en avril 2024
Réponse de BW staff le 13 mai 2024
Thank you for taking the time to share your feedback with us! We appreciate it. We look forward to welcoming you back for another exceptional stay in the future! See you next time!

10/10 Excellent

Juliano

Séjour de 1 nuit en avril 2024
Réponse de BW Staff le 13 mai 2024
Thank you for taking the time to share your feedback with us! We appreciate it. We look forward to welcoming you back for another exceptional stay in the future! See you next time!

6/10 Satisfaisant

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Far to expensive
Séjour de 3 nuits en avril 2024
Réponse de front desk le 23 avr. 2024
"Thank you for sharing your thoughts with us. We're sorry to hear that you found the pricing to be higher than expected. We constantly strive to balance quality with affordability. Your feedback is valuable to us as we continue to evaluate our pricing structure.

10/10 Excellent

Rod

Voyage en groupe
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Good price and good services
Séjour de 3 nuits en avril 2024
Réponse de BW Front Desk Team le 22 avr. 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a perfect experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We can't wait to welcome you back! Best Regards,Best Western Staff

8/10 Bien

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de front desk le 23 avr. 2024
"Thank you for taking the time to share your feedback with us! We appreciate it. We look forward to serving you again in the future. See you next time!"

8/10 Bien

Gail, Creston

Séjour de 1 nuit en avril 2024
Réponse de Regard, Best Western Staff le 12 mai 2024
Thank you for taking the time to share your feedback with us! We appreciate it. We look forward to welcoming you back for another exceptional stay in the future! See you next time!"

10/10 Excellent

Barbara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de BW Front Desk Team le 21 avr. 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a perfect experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We can't wait to welcome you back! Best Regards,Best Western Staff

10/10 Excellent

Anthony

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and comfortable. Thanks to the lady at the reception for securing us with a taxi at 4:00 am.
Séjour de 1 nuit en avril 2024
Réponse de BW Front Desk Team le 17 avr. 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a perfect experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We can't wait to welcome you back! Best Regards,Best Western Staff

10/10 Excellent

charlen

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Keep up the good work
Séjour de 1 nuit en avril 2024
Réponse de BW Front Desk Team le 15 avr. 2024
Thank you for your kind words! It's always our aim to exceed expectations and provide a memorable stay. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Best Western Staff le 16 avr. 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a perfect experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We can't wait to welcome you back!Best Regards,Best Western Staff

10/10 Excellent

Leica

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Excellent service and the room was outstanding.
Séjour de 1 nuit en avril 2024
Réponse de BW Front Desk Team le 15 avr. 2024
Thank you for your kind words! It's always our aim to exceed expectations and provide a memorable stay. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

10/10 Excellent

Jamie, VICTORIA

Séjour de 1 nuit en avril 2024
Réponse de Regards,Best Western Staff le 4 mai 2024
Dear Guest, We're thrilled to hear you had a fantastic stay with us! Thank you so much for taking the time to share your glowing review. It's always our goal to provide top-notch service and create unforgettable experiences for our guests. We look forward to welcoming you back for another exceptional stay in the future!

10/10 Excellent

Mami

Les points forts : Équipements
Super clean and comfortable
Séjour de 1 nuit en avril 2024
Réponse de BW Front Desk Team le 15 avr. 2024
Thank you for your kind words! It's always our aim to exceed expectations and provide a memorable stay. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

10/10 Excellent

Anthony

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Have to say that the staff are friendly and helpful the cleaning staff are fantastic they do a great job
Séjour de 1 nuit en avril 2024
Réponse de Best Western Staff le 13 avr. 2024
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that our staff, both at the front desk and cleaning team, left a positive impression on you. Providing friendly and helpful service is our priority, and we're delighted that you found our cleaning staff's work to be fantastic. We look forward to welcoming you back for another great stay in the future!Regards,Best Western Staff

4/10 Médiocre

Marcin

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Poor options for breakfast- room did not resamblw pictures and did not reflect price
Séjour de 4 nuits en avril 2024
Réponse de Warm Regards, Best Western Plus le 9 avr. 2024
I'm sorry to hear about your disappointing experience with breakfast. It's always disheartening when the reality doesn't match our expectations. Your feedback is valuable, and I'll make sure to pass it along to the appropriate team so they can address any discrepancies. We strive to provide our guests with a satisfying and enjoyable stay, and I apologize that we fell short of that goal during your visit. We hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Terry

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en avril 2024
Réponse de front desk le 8 avr. 2024
"Thank you for sharing your feedback! It's great to hear that you had such a positive experience during your stay." Looking forward to welcome you back.

10/10 Excellent

Patrick

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Cleanest place I’ve ever stayed at inside & out!
Séjour de 1 nuit en avril 2024
Réponse de front desk le 8 avr. 2024
"Thank you for sharing your feedback! It's great to hear that you had such a positive experience with cleanliness during your stay." Looking forward to welcome you back.