Hôtels 5 étoiles à Césarée, Hof HaCarmel

« Vue de la chambre nulle (toits et parking) Accueil et service tres décevants pour un hôtel de cette catégorie, check-in et check-out tres tres longs avec beaucoup d’erreurs, encaissement de la caution dès le check in, lors du check-out erreur sur le montant de la somme à débiter, personnel incapable de dire quelle somme a été débitée, en plus débité sur la mauvaise carte de credit; bref on a eu l’impression d’avoir eu affaire à des débutants ou des incompétents. Piscine extérieure...

« We had booked a specific type of suite. When we arrived they had downgraded us without informing us. We were given the keys and when we got into the room were shocked by the downgrade. Eventually we were moved to a better room which was still not the category that we had reserved. We were obviously given compensation for that but our disappointment was great because we didn’t have the view that we hoped for. We selected this hotel for the view and therefore booked the best accomodations there...