Avis
9,0
Merveilleux
9,2/10
Propreté
9,0/10
Personnel et service
9,0/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
12 nov. 2018
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en novembre 2018
6/10 Satisfaisant
Diane, Montréal
17 juil. 2018
Les points forts : Personnel et service
A besoin de rénovation
Diane
Séjour de 1 nuit en juillet 2018
10/10 Excellent
David
Voyage en famille
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 2 nuits en mars 2024
10/10 Excellent
Susan K.
3 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Susan K.
Séjour de 14 nuits en mars 2024
6/10 Satisfaisant
Patricia
Voyage en couple
24 mars 2024
Les points forts : Propreté, personnel et service, équipements
Patricia
Séjour de 2 nuits en mars 2024
Réponse de Paul le 1 avr. 2024
Dear Patricia,Thank you very much for taking the time to review your recent visit to Middletons.All guest feedback, positive and constructive, is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve in all areas of the hotel. With regards to parking, we do advertise this on all third-party websites and our own site and we feel our charge is very low in comparison to other hotels in the city centre, as they can charge up to 25 a night.We look forward to welcoming you back in the future.Kind regards,Paul MillerDeputy General Manager
10/10 Excellent
Nigel
Voyage en famille
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nigel
Séjour de 1 nuit en mars 2024
Réponse de Paul le 1 avr. 2024
Dear Nigel, Thank you for giving Middletons 5 out of 5. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future.Kind Regards,Paul MillerDeputy General Manager
8/10 Bien
Katie
16 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Katie
Séjour de 1 nuit en mars 2024
Réponse de Paul le 1 avr. 2024
Dear Katie, Thank you for giving Middletons a high rating. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future.Kind Regards,Paul MillerDeputy General Manager
8/10 Bien
Ashleigh
Voyage en couple
10 mars 2024
Les points forts : Équipements
Ashleigh
Séjour de 1 nuit en mars 2024
Réponse de Paul le 1 avr. 2024
Dear Ashleigh,Thank you very much for taking the time to review your recent visit to Middletons. We are pleased that you enjoyed your stay with us.All guests’ comments, positive and constructive, are very important to us, as they help us to continually make improvements so that our offerings are the best they can be. By highlighting your experience with us about your stay, we can certainly share your feedback with the relevant teams and ensure that your comments are taken on board.Thanks again for taking the time to complete this review. We do hope to have the chance to welcome you back again in the near future.Kind regards,Paul MillerDeputy General Manager
6/10 Satisfaisant
Anjna
24 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Anjna
Séjour de 2 nuits en février 2024
Réponse de Paul le 3 mars 2024
Dear Anjna,Thank you very much for your feedback, All guest feedback, positive and constructive, is really important to us as we do share it with our team each week and we look forward to welcoming you back to Middletons again soon.Kind regards,Paul MillerDeputy General Manager
10/10 Excellent
Haydn
Voyage en couple
11 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Haydn
Séjour de 2 nuits en février 2024
Réponse de Paul le 18 févr. 2024
Dear Haydn, Thank you for giving Middletons 5 out of 5. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future.Kind Regards,Paul MillerDeputy General Manager
10/10 Excellent
Joanna
Voyage en famille
4 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joanna
Séjour de 2 nuits en février 2024
Réponse de Paul le 3 mars 2024
Dear Joanna,Thank you very much for your feedback, I am happy to see you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon.Kind regards,Paul MillerDeputy General Manager
10/10 Excellent
Dan
21 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dan
Séjour de 1 nuit en janvier 2024
Réponse de Paul le 1 févr. 2024
Dear Dan, Thank you for giving Middletons 5 out of 5. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future.Kind Regards,Paul MillerDeputy General Manager
10/10 Excellent
Philip
21 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful central hotel
Philip
Séjour de 1 nuit en janvier 2024
Réponse de Paul le 31 janv. 2024
Dear Philip,It was a pleasure to read your comments about your visit to Middletons. Thank you so much for letting us know about your stay. All guest feedback is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve our service. It would be our pleasure to welcome you back soon.Kind regards,Paul MillerDeputy General Manager
4/10 Médiocre
April
21 janv. 2024
Les points faibles : Confort de la chambre
April
Séjour de 1 nuit en janvier 2024
Réponse de Paul le 31 janv. 2024
Dear April,Thank you for taking the time to let us know about your recent stay with us, I really am sorry to read that yours wasn’t the most positive one.Whilst I wish you had a better experience; we will use your scoring to improve and ensure we deliver exceptional service for all future guests. Kind regards,Paul MillerDeputy General Manager
10/10 Excellent
Sarah
14 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sarah
Séjour de 1 nuit en janvier 2024
Réponse de Paul le 21 janv. 2024
Dear Sarah, Thank you for giving Middletons 10 out of 10. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future.Kind Regards,Paul MillerDeputy General Manager
10/10 Excellent
Samantha
14 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent!
Samantha
Séjour de 1 nuit en janvier 2024
Réponse de Paul le 21 janv. 2024
Dear Samantha,It was a pleasure to read your comments about your visit to Middletons. Thank you so much for letting us know about your stay. All guest feedback is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve our service. It would be our pleasure to welcome you back soon.Kind regards,Paul MillerDeputy General Manager
8/10 Bien
Laila
11 janv. 2024
Laila
Séjour de 2 nuits en janvier 2024
Réponse de Paul le 21 janv. 2024
Dear Laila, Thank you for giving Middletons a high score. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future.Kind Regards,Paul MillerDeputy General Manager
8/10 Bien
Craig, Barnsley
7 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Craig
Séjour de 1 nuit en janvier 2024
Réponse de Paul le 21 janv. 2024
Dear Craig,Thank you very much for your feedback, I am happy to see you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon.Kind regards,Paul MillerDeputy General Manager
10/10 Excellent
James
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
James
Séjour de 2 nuits en janvier 2024
Réponse de Paul le 21 janv. 2024
Dear James,Thank you very much for your feedback, I am happy to see you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon.Kind regards,Paul MillerDeputy General Manager
2/10 Horrible
Steven
Voyage en famille
7 janv. 2024
Les points forts : Propreté et équipements
Steven
Séjour de 2 nuits en janvier 2024
Réponse de Paul le 21 janv. 2024
Dear Steven,Thank you for taking the time to let us know about your recent stay with us, I really am sorry to see that yours wasn’t the most positive one.If you would like to elaborate on your stay, please get in contact.Kind regards,Paul MillerDeputy General Manager
10/10 Excellent
Karen
5 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Karen
Séjour de 1 nuit en janvier 2024
Réponse de Paul le 21 janv. 2024
Dear Karen, Thank you for giving Middletons 5 out of 5. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future.Kind Regards,Paul MillerDeputy General Manager
4/10 Médiocre
Russell
4 janv. 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Fawlty Towers Breakfast Service
Russell
Séjour de 1 nuit en décembre 2023
Réponse de Paul le 21 janv. 2024
Dear Russell,It was good to read your comments about your stay with us, thank you so much for taking the time to do this.I’m sorry that there were a couple of areas that you felt we could improve on. We do work hard with our team, ensuring they understand the role they play in making sure all our guests are happy with their stay and I will personally ensure these are areas of focus for us in the coming weeks.If you are travelling to York again, I do hope that we will have the opportunity to welcome you back to Middletons.Kind regards,Paul MillerDeputy General Manager
10/10 Excellent
Ellie
23 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ellie
Séjour de 1 nuit en décembre 2023
Réponse de Adam le 2 janv. 2024
Dear Ellie,Thank you very much for your review, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon.Kind regards, Adam WardaleGeneral Manager
8/10 Bien
Lucy
22 déc. 2023
Les points forts : Confort de la chambre
Thoroughly recommend
Lucy
Séjour de 3 nuits en décembre 2023
Réponse de Adam le 2 janv. 2024
Dear Lucy,Thank you very much for your review, I am delighted to hear you enjoyed your stay with us overall. Our cosy rooms are compact and would recommend booking a Comfy room or one of our suites for a larger space, I look forward to welcoming you back to Middletons again soon.Kind regards, Adam WardaleGeneral Manager
10/10 Excellent
Peter
20 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very enjoyable
Peter
Séjour de 2 nuits en décembre 2023
Réponse de Paul le 21 janv. 2024
Dear Peter, Thank you for giving Middletons 10 out of 10. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future.Kind Regards,Paul MillerDeputy General Manager
10/10 Excellent
Sue
Voyage en couple
18 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sue
Séjour de 2 nuits en décembre 2023
Réponse de Adam le 2 janv. 2024
Dear Sue,Thank you very much for your review, I am delighted to hear you enjoyed your stay for your husbands birthday and we look forward to welcoming you back to Middletons again soon.Kind regards, Adam WardaleGeneral Manager
10/10 Excellent
Penny
17 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful hotel perfect location
Penny
Séjour de 1 nuit en décembre 2023
Réponse de Adam le 2 janv. 2024
Dear Penny,Thank you very much for your review, I am delighted to hear you enjoyed your stay with us. I can see from your images that you booked one of our recently renovated House Suites - we are extremely proud of the new rooms and thrilled to hear you enjoyed your room. We look forward to welcoming you back to Middletons again soon.Kind regards, Adam WardaleGeneral Manager
10/10 Excellent
Keith
16 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Keith
Séjour de 1 nuit en décembre 2023
Réponse de Adam le 2 janv. 2024
Dear Keith,Thank you very much for your review, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon.Kind regards, Adam WardaleGeneral Manager
8/10 Bien
I W L
13 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would go again
I W L
Séjour de 4 nuits en octobre 2023
Réponse de Adam le 2 janv. 2024
Dear IWL,Thank you very much for your review, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon.Kind regards, Adam WardaleGeneral Manager
10/10 Excellent
Stuart
Voyage en groupe
11 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stuart
Séjour de 2 nuits en décembre 2023
Réponse de Adam le 2 janv. 2024
Dear Stuart,Thank you very much for your review, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon.Kind regards, Adam WardaleGeneral Manager
8/10 Bien
raymond
Voyage en couple
9 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
raymond
Séjour de 2 nuits en décembre 2023
Réponse de Adam le 2 janv. 2024
Dear Raymond,Thank you very much for your review, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon.Kind regards, Adam WardaleGeneral Manager
10/10 Excellent
Dafne
Voyage en famille
5 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dafne
Séjour de 1 nuit en décembre 2023
Réponse de Adam le 2 janv. 2024
Dear Dafne,Thank you very much for your review, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon.Kind regards, Adam WardaleGeneral Manager
10/10 Excellent
Jordan
3 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jordan
Séjour de 2 nuits en novembre 2023
Réponse de Adam le 2 janv. 2024
Dear Jordan,Thank you very much for your review, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon.Kind regards, Adam WardaleGeneral Manager
10/10 Excellent
Paul
Voyage en groupe
30 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Paul
Séjour de 3 nuits en novembre 2023
Réponse de Adam le 2 janv. 2024
Dear Paul,Thank you very much for your review, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon.Kind regards, Adam WardaleGeneral Manager
10/10 Excellent
Tatei
30 nov. 2023
Tatei
Séjour de 1 nuit en novembre 2023
Réponse de Adam le 2 janv. 2024
Dear Tatei,Thank you very much for your review, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon.Kind regards, Adam WardaleGeneral Manager
8/10 Bien
Emma
Voyage d’affaires
22 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Emma
Séjour de 2 nuits en novembre 2023
Réponse de Paul le 25 nov. 2023
Dear Emma,Thank you for taking the time to give us your feedback following your recent stay with us. I am so pleased to read that you enjoyed your stay with us and especially our gym. I do hope we will have the opportunity to welcome you back again in the near future.Kind regards,Paul MillerDeputy General Manager
8/10 Bien
Nicola
Voyage en groupe
21 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Great hotel
Nicola
Séjour de 1 nuit en novembre 2023
Réponse de Adam le 2 janv. 2024
Dear Nicola,Thank you very much for your review, I am delighted to hear you enjoyed your stay with us overall and my apologies again for the heating issue which was unfortunately out of our control when the system failed in your room. I look forward to welcoming you back to Middletons again soon.Kind regards, Adam WardaleGeneral Manager
10/10 Excellent
Holly
20 nov. 2023
Holly
Séjour de 2 nuits en novembre 2023
Réponse de Adam le 2 janv. 2024
Dear Holly,Thank you very much for your review, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon.Kind regards, Adam WardaleGeneral Manager
10/10 Excellent
Jonathan
19 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jonathan
Séjour de 2 nuits en novembre 2023
Réponse de Paul le 25 nov. 2023
Dear Jonathan, Thank you for giving Middletons 10 out of 10. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future.Kind Regards,Paul MillerDeputy General Manager
10/10 Excellent
Heather
Voyage en famille
19 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Heather
Séjour de 2 nuits en novembre 2023
Réponse de Paul le 25 nov. 2023
Dear Heather, Thank you for giving Middletons 10 out of 10. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future.Kind Regards,Paul MillerDeputy General Manager
10/10 Excellent
Phil
19 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely place
Phil
Séjour de 2 nuits en novembre 2023
Réponse de Paul le 25 nov. 2023
Dear Phil,Thank you very much for taking the time to review your recent visit to Middletons. We are pleased that you enjoyed your stay with us and I am delighted to read that the team looked after you in a friendly and professional manner.When planning a return trip to York, please do not hesitate to contact us, as it would be our pleasure to welcome you back soon.Kind regards,Paul MillerDeputy General Manager
8/10 Bien
dorothy
11 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
dorothy
Séjour de 1 nuit en novembre 2023
Réponse de Paul le 25 nov. 2023
Dear Dorothy,Thank you very much for your feedback, I am happy to see you enjoyed your stay with us and we look forward to welcoming you back to Middletons again soon.Kind regards,Paul MillerDeputy General Manager
10/10 Excellent
Jonathan
9 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jonathan
Séjour de 1 nuit en novembre 2023
Réponse de Paul le 25 nov. 2023
Dear Jonathan, Thank you for giving Middletons 10 out of 10. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future.Kind Regards,Paul MillerDeputy General Manager
10/10 Excellent
Ellis
1 nov. 2023
Ellis
Séjour de 3 nuits en octobre 2023
Réponse de Paul le 25 nov. 2023
Dear Ellis, Thank you for giving Middletons 10 out of 10. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future.Kind Regards,Paul MillerDeputy General Manager
10/10 Excellent
Sue
Voyage en couple
29 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sue
Séjour de 2 nuits en octobre 2023
Réponse de Paul le 31 oct. 2023
Dear Sue, Thank you for giving Middletons 5 out of 5. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future.Kind Regards,Paul MillerDeputy General Manager
10/10 Excellent
Jørgen Lindø
19 oct. 2023
Jørgen Lindø
Séjour de 1 nuit en octobre 2023
Réponse de Paul le 21 oct. 2023
Dear Jørgen, Thank you for giving Middletons 10 out of 10. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future.Kind Regards,Paul MillerDeputy General Manager
10/10 Excellent
Stephen
16 oct. 2023
Stephen
Séjour de 2 nuits en octobre 2023
Réponse de Paul le 21 oct. 2023
Dear Stephen, Thank you for giving Middletons 10 out of 10. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future.Kind Regards,Paul MillerDeputy General Manager
10/10 Excellent
Andrew
16 oct. 2023
Andrew
Séjour de 2 nuits en octobre 2023
Réponse de Paul le 21 oct. 2023
Dear Andrew, Thank you for giving Middletons 10 out of 10. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future.Kind Regards,Paul MillerDeputy General Manager
10/10 Excellent
Mirren
5 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mirren
Séjour de 2 nuits en octobre 2023
Réponse de Paul le 6 oct. 2023
Dear Mirren,It was a pleasure to read your comments about your visit to Middletons. Thank you so much for letting us know about your stay. All guest feedback is really important to us and we do share it with our team each week, as it helps us to recognise great work and continue to improve our service. It would be our pleasure to welcome you back soon.Kind regards,Paul MillerDeputy General Manager
10/10 Excellent
Rosaleen
5 oct. 2023
Rosaleen
Séjour de 1 nuit en octobre 2023
Réponse de Paul le 21 oct. 2023
Dear Rosaleen, Thank you for giving Middletons 10 out of 10. We are so happy that you enjoyed your stay with us and we look forward to welcoming you back to stay with us in the future.Kind Regards,Paul MillerDeputy General Manager