Réception

Avis sur 23 St Mary's

3.5 out of 5
23 St Mary's
23 St. Mary's, St. Mary's, Bootham, York, England

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 309 avis sur 452." "
Note des voyageurs de 8 (Bien), d’après 119 avis sur 452." "
Note des voyageurs de 6 (Satisfaisant), d’après 19 avis sur 452." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 452." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 452." "

9,8/10

Propreté

9,6/10

Personnel et service

8,8/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de 23 St Mary's team le 5 juil. 2023
Thank you very much for leaving us your feedback, we are glad you enjoyed your stay with us! We hope to see you again soon!

8/10 Bien

David, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Petit hotel familial très sympathique
Petit hotel familial très sympathique. La gérante est très agréable et arrangeante. Chambre un peu petite dans mon cas, mais d'autres plus grandes. Très propre, par contre. Services offerts dans la chambre : bouilloire, cafés, thés, biscuits, chocolat; puis savons dans la sdb. Petit déj excéllent. Un bon séjour.

8/10 Bien

Claire, Drummondville, Québec

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sympathique maison victorienne
Très belle maison victorienne, le service ainsi que le petit déjeuner était excellents. La proprio est très sympathique et dévouée. A deux pas du centre de York. Le lit était très petit, par contre la chambre (aussi petite) était meublée avec style.

8/10 Bien

Kathia

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The b&b is nice, little off the main area of downtown but not that far. Good breakfast. The room also good not that small with windows! The only complaint is the lady that runs the place I think, she checks you in and does breakfast and all, when we arrived she was gentle, she leaves at 4 and there’s no one after that, but on our check out she wouldn’t let us do it later than 10:30 majority of places do it at 12 or at least 11 am, the couple next to us in breakfast ask the same and she said no problem leave at 1 pm but not us. We left our luggage and went back later to pick it up and she was very rude, almost like making us a favor to use the bathroom wich was in the basement. Anyway no customer service at all. We will prefer to stay somewhere else next time, closer to everything and with more caring service.
Séjour de 1 nuit en janvier 2024
Réponse de 23 St Mary's team le 13 févr. 2024
Dear Kathia, Thank you for sharing your feedback with us. We're glad to hear that you found our B&B nice and enjoyed the breakfast and room amenities.We apologize for any inconvenience caused during your check-out experience. While we strive to accommodate our guests' requests, unfortunately, we aren't always able to offer late check-outs due to room turnover and prior bookings, as was the case during your stay. We regret any miscommunication or disappointment caused by this.Regarding the interaction with our staff, we're truly sorry to hear about your experience. Providing excellent customer service is paramount to us, and we apologize if this wasn't reflected in your encounter. We'll address this matter internally to ensure it doesn't happen again.Kind regards

10/10 Excellent

Sangita

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great room. Breakfast option available. Close to all attractions and very walkable.
Séjour de 3 nuits en février 2024
Réponse de 23 St Mary's team le 8 févr. 2024
Hi Sangita, thank you for giving us such a nice review. We are delighted that you had a great time with us and you found everything as you expected. We hope to be able to welcome you back in the future!

8/10 Bien

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
An old property with some of the period features still intact. A quirky property in a quiet area, convenient for the city centre. We chose to travel by train because we were uncertain about the parking arrangements. We discovered that parking is very limited and comes at a cost. Overall the accommodation was good, clean and the staff were extremely helpful and friendly.
Séjour de 2 nuits en décembre 2023
Réponse de 23 St Mary's team le 19 déc. 2023
Hi John, thank you for taking the time to review us. We are glad that you enjoyed your stay with us. We hope to welcome you back in the future!

4/10 Médiocre

David

Séjour de 1 nuit en décembre 2023
Réponse de 23 St Mary's team le 6 janv. 2024
Hi David, thank you for rating us, best regards!

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de 23 St Mary's team le 5 déc. 2023
Hi Susan, thank you for taking the time to review us, we are so pleased that you enjoyed your stay with us. We hope to welcome you back in the future!

8/10 Bien

Georgina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Weekend Christmas Market stay
A beautiful find, minutes walk from the Minster. A very special place.
Séjour de 1 nuit en novembre 2023
Réponse de 23 St Mary's team le 5 déc. 2023
Hi Georgina,  thank you for taking the time to leave us such a lovely review. We hope to be able to welcome you back in the future!

10/10 Excellent

Debra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice 2 night stay in York. Room clean and bed very comfortable as was the shower room. Nice touch was complimentary refreshments and chocolates. Just 5 minutes walk from the minster and heart of the city. Lady we met on arrival was very helpful. Hope to visit again in future.
Séjour de 2 nuits en novembre 2023
Réponse de 23 St Mary's team le 20 nov. 2023
Hi Debra, thank you for giving us such a nice review. We are delighted that you had a great time with us and you found everything as you expected. We hope to be able to welcome you back in the future!

10/10 Excellent

Erika

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Just a short weekend in York but Fiona and the people at St Marys was so helpful With i formation and out self check
Séjour de 2 nuits en novembre 2023
Réponse de 23 St Mary's team le 20 nov. 2023
Hi Erika, thank you for taking the time to leave us such a lovely review. We are glad to have been able to help you with your stay, we take great pride in guiding our guests with the best suggestions for their stay in York! We hope to be able to welcome to back in the future!

10/10 Excellent

Ross

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Central location, clean and warm - will definitely be back!
Séjour de 3 nuits en novembre 2023
Réponse de 23 St Mary's team le 10 nov. 2023
Hi Ross, we are delighted that you had an enjoyable stay with us, we pride ourselves on doing everything we can to make our guests feel comfortable and happy. To read that you will return for future stays when you visit York is truly the best compliment!

8/10 Bien

Frances

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely little B&B within walking distance of all York has to offer. Lovely hosts, will definitely be back
Séjour de 1 nuit en octobre 2023
Réponse de 23 St Mary's team le 30 oct. 2023
Hi Frances, thank you for giving us such a nice review. We are so pleased that you enjoyed your stay with us and you found us lovely . To read that you will return for future stays when you visit York is truly the best compliment!

10/10 Excellent

Sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely place walkable to town
Séjour de 1 nuit en octobre 2023
Réponse de 23 St Mary's team le 30 oct. 2023
Hi Sandra, thank you so much for taking the time to leave us a review, we are very fortunate in our location! We hope to be able to welcome you back in the future!

8/10 Bien

Andrew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is ideally located for central York. The young lady who gave me the room key was very helpful and informative and very pleasant. I had room 7 on the top floor which was very clean, great bed and bedding. Well stocked coffee facilities. My only criticism would be the shower which is located in the bath tub under the eves and difficult for a tall person and not powerful. Would definitely recommend and return there.
Séjour de 1 nuit en octobre 2023
Réponse de 23 St Mary's team le 25 oct. 2023
Hi Andrew, thank you for taking the time to leave us such a lovely review. We are proud that we were able to accommodate you and make you feel comfortable and happy during your stay in York, we look forward to welcoming you back in the future and thank you so much for your recommendation!

8/10 Bien

George

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de 23 St Mary's team le 25 oct. 2023
Hi George, thank you for staying with us. We hope to be able to welcome to back in the future!

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff on arrival. Room was lovely, very clean and an upgrade on what we had booked. A nice touch was a snack box with complimentary crisps, chocolate & mints - we took advantage 😁. Highly recommended as very well positioned for a 5 minute walk into central York and extremely good value for money (and that was before the upgrade!!). We will return.
Séjour de 1 nuit en octobre 2023
Réponse de 23 St Mary's team le 22 oct. 2023
Hi John, thank you for giving us such a nice review. We are delighted that you had a great time with us and you found everything as you expected and more . We hope to be able to welcome you back in the future!

10/10 Excellent

Lindsay

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de 23 St Mary's team le 18 oct. 2023
Hi Lindsay, thank you for staying with us. We hope to be able to welcome to back in the future!

10/10 Excellent

Holly

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location. Near the train station and City. Very walkable. Friendly staff.
Séjour de 4 nuits en octobre 2023
Réponse de 23 St Mary's team le 18 oct. 2023
Hi Holly, thank you for taking the time to review us, we are so pleased that you enjoyed your stay with us.We hope to welcome you back in the future!

6/10 Satisfaisant

Hege

Séjour de 3 nuits en octobre 2023
Réponse de 23 St Mary's team le 9 oct. 2023
Hi Hege, thank you for your rating, we look forward to welcoming you back!

10/10 Excellent

alfredo

Les points forts : Propreté
Séjour de 1 nuit en octobre 2023
Réponse de 23 St Mary's team le 9 oct. 2023
Hi Alfredo, thank you for your rating, we look forward to welcoming you back!

10/10 Excellent

MARTIN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de 23 St Mary's team le 2 oct. 2023
Hi Martin, thank you for the rating you left us! We look forward to welcoming you back!

10/10 Excellent

Simon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to the city centre friendly and helpful staff
Séjour de 1 nuit en septembre 2023
Réponse de 23 St Mary's team le 17 sept. 2023
Hi Simon, thank you for taking the time to review us. We are glad that you enjoyed your stay with us. We hope to welcome you back in the future!

10/10 Excellent

Clive

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We booked very late on the day we arrived, but Gage was very helpful in accommodating our needs. The Family room which we were given was excellent especially the bathroom. The staff were friendly and very helpful. The property was in an ideal location for visiting the city centre and the decor was beautiful throughout.
Séjour de 2 nuits en septembre 2023
Réponse de 23 St Mary's team le 11 sept. 2023
Hi Clive, thank you for taking the time to leave us such a lovely review. We are proud that we were able to accommodate you and make you feel comfortable and happy during your stay in York, we look forward to welcoming you back in the future!

10/10 Excellent

Mandy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly. Spotlessly clean. Bedding was super soft and felt lovely. If I'm ever in York again I wouldn't hesitate in staying there again.
Séjour de 1 nuit en septembre 2023
Réponse de 23 St Mary's team le 4 sept. 2023
Hi Mandy, we are delighted that you had an enjoyable stay with us, we pride ourselves on doing everything we can to make our guests feel comfortable and happy. To read that you will return for future stays when you visit York is truly the best compliment!

10/10 Excellent

yuting

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de 23 St Mary's team le 28 août 2023
Hi Yuting, thank you for taking the time to review us, we are so pleased that you enjoyed your stay with us. We hope to welcome you back in the future!

10/10 Excellent

Myles

Séjour de 1 nuit en août 2023
Réponse de 23 St Mary's team le 17 sept. 2023
Hi Myles, thank you for your rating. We hope to see you again!

10/10 Excellent

Darren

Les points forts : Infrastructures et conditions de l’hébergement
Perfect location and lovely hosts.
Very welcoming and perfectly placed for a 2 minute walk into the centre. Would have been all 5's but the shower was a bit too cozy. Would definitely stay again.
Séjour de 1 nuit en août 2023
Réponse de 23 St Mary's team le 21 août 2023
Hi Darren, Thank you for taking the time to review us with your kind comments, we are so pleased to read that you will return for future stays when you are visiting York, it really is the greatest compliment!

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely clean establishment, the staff are lovely and friendly. The breakfasts are very nice too.
Séjour de 2 nuits en août 2023
Réponse de 23 St Mary's team le 4 août 2023
Hi David, thank you very much for taking the time to leave us a review. We are so glad you enjoyed your stay with us and that you liked our breakfast, we hope to welcome you back in the future!

10/10 Excellent

debra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service and stay
Séjour de 2 nuits en juillet 2023
Réponse de 23 St Mary's team le 1 août 2023
Hi, thank you for taking the time to review us. We are glad that you enjoyed your stay with us. We hope to welcome you back in the future!

6/10 Satisfaisant

Ronald j

Séjour de 1 nuit en juillet 2023
Réponse de 23 St Mary's team le 31 juil. 2023
Hi Ronald, thank you so much for taking the time to leave us a review, We hope to be able to welcome to back in the future!

10/10 Excellent

Janice

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Excellent location and great service and staff
Séjour de 2 nuits en juillet 2023
Réponse de 23 St Mary's team le 19 juil. 2023
Hi Janice, thank you for taking the time to review us, we are so pleased that you enjoyed your stay with us.We hope to welcome you back in the future!

10/10 Excellent

Judith

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very close to main attractions and lovely room.
Séjour de 2 nuits en juin 2023
Réponse de 23 St Mary's team le 4 juil. 2023
Hi Judith, thank you for taking the time to review us. We are so pleased that you enjoyed your stay with us and you found the room lovely. We hope to be able to welcome to back in the future!

10/10 Excellent

Robert

Séjour de 1 nuit en juin 2023
Réponse de 23 St Mary's team le 12 juin 2023
Thank you for your rating, we are so pleased that you enjoyed your stay with us. We hope to welcome you back in the future!

10/10 Excellent

Diane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property was excellent. Food was good and plentiful. Staff very friendly and helpful. Location was outstanding.
Séjour de 2 nuits en mai 2023
Réponse de 23 St Mary's team le 7 juin 2023
Thank you for taking the time to leave us such a lovely review. We hope to be able to welcome to back in the future!

6/10 Satisfaisant

Rose Mary

Séjour de 1 nuit en mai 2023
Réponse de 23 St Mary's team le 21 juin 2023
Hi Rose, thank you for taking the time to review us. We hope to welcome you back in the future!

10/10 Excellent

Shiro

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice, large room. Friendly staffs.
Séjour de 1 nuit en mai 2023
Réponse de St. Mary's team le 5 juin 2023
Thank you so much for leave us a review. We are so pleased that you enjoyed your say with us. We hope to be able to welcome to back in the future!

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
I don't get the great ratings for this place.
A fairly ordinary B&B (though the 2nd B is optional, & costs extra), but it was damned noisy. I can't fault St. Mary's for the jackhammering renovations going on at the property behind theirs, but the interior noise was all theirs. Weird, disturbing gurgling noises came randomly from the bathroom frequently (is the drain clogged? Is the toilet backing up? Is the roof leaking horribly? It was never anything I could identify), & some sort of motor/fan clicked on periodically for large chunks of time (never did figure out what THAT was.) Place was clean & convenient, but no way I'd stay there again.
Séjour de 3 nuits en mai 2023
Réponse de St Mary's team le 5 juin 2023
Thank you for taking the time to leave us a review, we really appreciate all our guest comments. We apologise for the inconvenience, we are constantly improving for our guests, but this type of inconvenience is occasional and isolated. We hope you will have the opportunity to come back again and give us a second chance. Regards

6/10 Satisfaisant

Carmel

Les points forts : Propreté
Les points faibles : Confort de la chambre
Location only.
Great location, nice towels, nice cookies. Small room, small bathroom, parking off site and charged, brekky also extra. Worst part? No water pressure in the shower.
Séjour de 2 nuits en mai 2023
Réponse de St. Mary's team le 5 juin 2023
Thank you so much for leave us a review, we appreciate all the feedback we receive. We are so pleased that you enjoyed your say with us. We hope to be able to welcome to back in the future!

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly and helpful staff, Nice quiet and convenient location. Excellent all round
Séjour de 1 nuit en mai 2023
Réponse de Fiona le 13 mai 2023
Thank you John,For leaving us a review, I'm so pleased you enjoyed your stay with us and we hope to welcome you back on the future

10/10 Excellent

Kirsty

Séjour de 1 nuit en avril 2023
Réponse de 23 St Mary's le 13 mai 2023
Thank you for staying with us ;-)x

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good
Séjour de 3 nuits en avril 2023
Réponse de Simon le 17 avr. 2023
Many thanks for leaving your review

10/10 Excellent

Tobias

Séjour de 1 nuit en avril 2023
Réponse de Simon le 17 avr. 2023
Thank you! So glad you enjoyed your stay.

10/10 Excellent

Lance

Séjour de 2 nuits en avril 2023
Réponse de Fiona le 6 avr. 2023
Thank you for staying with us, we hope to welcome you back in the future

8/10 Bien

Margaret

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Delightful house and room. Check in information was a two step process as there is no front desk, but were able to call for needed information. Great location close to city center.
Séjour de 2 nuits en mars 2023
Réponse de Fiona le 25 mars 2023
Thank you Margaret for your lovely review,we hope to welcome you back in the future.

8/10 Bien

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2023
Réponse de 23 St Mary's le 6 mars 2023
Thank you

10/10 Excellent

Paul

Séjour de 1 nuit en février 2023
Réponse de 23 St Mary's le 6 mars 2023
Thank you

10/10 Excellent

robert

Séjour de 1 nuit en février 2023
Réponse de 23 St Mary's le 6 mars 2023
Thank you

8/10 Bien

Janet

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable stay in a good location.
My friend and I choose this bed and breakfast because it was surprisingly difficult to find a non chain hotel with twin beds. The room was comfortable, although not spectacular but it did have character and was very clean. The beds and pillows were good. We had the optional breakfast one morning and it was excellent, really well cooked. This isn’t a hotel, there isn’t a reception or bar but extra tea and coffee items were freely available and there were some basic snacks and an honesty box. There is a lovely residents lounge. The location was very good being close to the station and Minster.
Séjour de 3 nuits en décembre 2022
Réponse de 23 St Mary's le 18 déc. 2022
Thank you for taking the time to review us, we are so pleased that we could accommodate you and your friend.We are very lucky with our location arnt we, only being a stones throw away from the beautiful city!

10/10 Excellent

Pablo

Séjour de 2 nuits en octobre 2022
Réponse de 23 St Mary's le 6 nov. 2022
Thank you!