Les notes se basent sur un nombre total de 1 166 avis vérifiés

4,1 sur 5
Recommandé par 86 % des clients
4,2 Propreté de la chambre
4,4 Services et personnel
4,0 Confort de la chambre
4,0 Conditions de l'hôtel
Avis Expedia vérifiés
5 sur 5
par un voyageur vérifié

Emplacement idéal pour shopping

Publié le 24 oct. 2018 sur Hotels
Voyage en famille, plusieurs escales. Emplacement idéal pour shopping
3 sur 5
par un voyageur vérifié

Un hôtel bien situé mais qui a vieilli

Publié le 30 août 2014 sur Hotels
L'hôtel n'est pas très bien entretenu et il a vieilli ainsi il y a de nombreux défauts : la chasse d'eau ne fonctionne pas bien, les chambres ne sont pas très propres, les moquettes sont complètement tâchées. Il mériterait d'être refait à neuf. Le parking est cher. Toutefois le personnel est très sympathique et souriant et la qualité des repas (dîners et petits déjeuners) est très bonne.
4 sur 5
par un voyageur vérifié

Publié le 4 août 2014 sur Hotels
Très bon séjour mais la piscine était hors d'usage à notre arrivée d'où une certaine déception...
4 sur 5
par un voyageur vérifié de Rueil Malmaison - FRANCE

NOVOTEL York Centre 6 et 7 aout 2011

Publié le 22 août 2011 sur Hotels
A deux pas du centre de York. Hotel très confortable. Très bonne équipe sur place tant à l'accueil qu'en salle de restaurant. Buffet petit déjeuner parfait.
3 sur 5
par un voyageur vérifié

Publié le 16 juin 2019
We found this property to have pros and cons. By far, the best feature of the property was the pool. Our kids loved it BUT it also ended up being one of the biggest negatives because of the time restrictions. We have a 3 and a 1 year old and had planned on an early supper followed by a swim. Sadly, after checking in we read on the welcome sheet that it was ‘adults only’ between 6:30-7:30pm which meant we took two over tired children to the pool at 7:30pm and made for a very late bedtime. We considered the alternative of a swim the following day after breakfast only to find a notice in the lift saying that the pool was closed for private hire from 10-12pm weekdays. These pool restrictions massively impacted our stay. For people like us, who checked in just before supper, and only stayed one night, there were not many options for swimming with young children. On the positive side, breakfast was great. And the staff very friendly and helpful. We are planning a return trip to York in the next few months but we are on the fence about staying here again due to the pool time restrictions.
4 sur 5
par un voyageur vérifié

Publié le 4 juin 2019
No sanitary products in the room. I claimed 2 times soap an shampoo. We only received 1 soap
2 sur 5
par un voyageur vérifié

Publié le 3 juin 2019
Not made aware of the works, not a pleasant first impression. Staffing seemed stretched as receptionists were working the breakfast area. Table stacked with dirty plates and generally grubby. Dirty menues and tables. Our room was not ready by 4.30 so were given another room. This was also not ready. Bathroom not clean, no toilet roll. No tea, sugar or milk. Bedding, although straight from laundry (i know this as i helped make the bed) was stained. The 3rd bed was a strange chaise lounge contraption with a deep groove up the middle. With just a sheet this made for a terrible nights sleep. The main bed was also as hard as iron. The breakfast was awful. Cheap sausages full of fat and gristle, smoked bacon under cooked and no tea bags. Such a shame as its location was perfect.
5 sur 5
par un voyageur vérifié de Lichfield

Publié le 2 juin 2019
We visited during a refurb (which we knew about) so there was some construction work going on but it made little or no impact. We had a lovely stay, very comfortable and every member of staff was lovely and could not do enough for us. The location is superb, a short stroll into town but easy to access the ring road for trips. The pool was a lovely extra for our 8yr old and we used it every day. We will certainly return.
4 sur 5
par un voyageur vérifié

Ce voyageur n'a laissé qu'une note Publié le 1 juin 2019
2 sur 5
par un voyageur vérifié

Publié le 31 mai 2019
The food is good. I enjoyed the buffet breakfast and also the dinner. I did not like the property, it is built in a residential area around a 10 minute walk the city centre, you have to pay £13 a night for parking, the rooms are small with a separate toilet. The bathroom and shower area is also small. The rooms were not cleaned properly. When I started my stay, the toilet seat and the outside of the toilet was dirty. I had an executive room, but this was nothing special for the price I paid. A basic looking small room with a small window. The hotel is bad value for money. Some staff were friendly and pleasant, other staff seemed miserable and didn’t look like they liked working there. I had this mixed experience with staff at reception and at dinner. I would not go back here again and would not recommend this hotel.