Extérieur

Avis sur Novotel York Centre

4 out of 5
Novotel York Centre
Fishergate, York, England

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 484 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 334 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 118 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 41 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 26 avis sur 1003." "

8,4/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2022
Réponse de Evie le 30 janv. 2022
Dear Guest, Thank you for your score following your recent stay. We hope you choose to stay with us again so we have the chance to make your experience a 10/10. Kind regards, Evie

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2020

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

8/10 Bien

janet

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean hotel. Convenient parking
Séjour de 2 nuits en mars 2024

10/10 Excellent

Luke

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and friendly staff comfortable bed and the facilities in the room were as expected definitely will be coming back in the future 😊
Séjour de 1 nuit en mars 2024

8/10 Bien

Sarah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in speedy and efficient. Room is great value, though upper floors of hotel look tired and well used. Reception and bar & restaurant open plan and modern, with quirky fixtures and service. We were staying as we had concert tickets for the Barbican (just across the road) so happily paid the £16 (!) for secure overnight parking. Breakfast was excellent, with a full view of the barrage and riverside walkways. Staff were good at explaining the buffet and what was available. Lovely light room and fab coffee, I had a full english breakfast, husband had a continental. We Would recommend this hotel, it's excellent value for money, and its central location is ideal for exploring.
Séjour de 1 nuit en mars 2024
Réponse de Pallavi le 11 mars 2024
Dear Sarah,Thank you for taking the time to share your detailed feedback with us. We're thrilled to hear that your check-in experience was speedy and efficient, and you found the room to be great value. Your comments on the upper floors are duly noted, and we appreciate your honesty as we continuously strive to improve.We're especially delighted that you had a positive dining experience during breakfast, appreciating the excellent buffet, the riverside view, and the helpful staff. Your recommendation means a lot to us, and we're glad you found our hotel to be excellent value for money.We look forward to hosting you again and appreciate your trust in us.Regards

6/10 Satisfaisant

Clark

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The staff were excellent and the location is also great. Easy walk to the key sights of York. However, the property was dated, with stains to the carpet and issues in the bathroom. They were renovating several areas at the time which is good news.
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Sandra

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Bath was dirty and full of hair. 1 towel was used and covered in hair and make up. Shower screen was dirty. Carpet around the bin was covered in stains which looked awful. Bedside light was broken and hanging by the wire.
Séjour de 1 nuit en février 2024

10/10 Excellent

mark

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent two night stay, would thoroughly recommend when visiting York..
Séjour de 2 nuits en janvier 2024
Réponse de Front office manager le 16 févr. 2024
Dear MarkThankyou so much for taking the time to review your stay. We look forward to you staying again next time you are in York.Best regards

8/10 Bien

Janet

Voyage en couple
The only downside is that the heating was not efficient, the room was chilly. The positive being the food. Lovely meal and the morning bacon bap was the best I can ever remember having …thank you and well done
Séjour de 2 nuits en janvier 2024
Réponse de Reception le 21 janv. 2024
Dear Janet, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our food, and we're thrilled to hear that you enjoyed your meal in the restaurant. We apologize for any inconvenience caused by the heating not being efficient. Your comments have been noted, and we will take them into account. We hope to welcome you back to Novotel York Centre in the future. Warm regards,Novotel York Centre

10/10 Excellent

Alvin, HUNTINGDON

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Sad that the pool is gone, hope it will be refurbished.
Séjour de 2 nuits en décembre 2023

8/10 Bien

TONG CHUN WAH Tong Shok

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Reception was very welcome and detailed. Lobby is very cosy with a nice and affordable bar. Family Room was spacious.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

SIU YUNG

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel and location is near city centre.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

rory

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

8/10 Bien

Dawn

Séjour de 1 nuit en décembre 2023

8/10 Bien

Suzanne

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Pui-man

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023

8/10 Bien

Uri

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Susan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service from all Staff.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Ian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

Jamie

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Poor upkeep of the room
Amazing hotel, the reception area is very modern, vibrant and welcoming, the staff are lovely and the car park system is simple and easy. The hotel is in a fantastic location, just minutes to the centre of York. The room however whilst being modern, bright and spacious was let down by the heavily marked carpet and the USB sockets which did not work, all was mentioned to the hotel on checkout, these issues let the rest of our stay down.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location
Excellent location for shows at the Barbican. Large, comfortable rooms with hot drinks facilities. Our room had a lovely view of the river too, would definitely stay again.
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en décembre 2023

8/10 Bien

Miss

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Nicholas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent stay
Excellent stay, lovely clean and spacious room. Had everything you need. The breakfast was excellent with great variety to suit all tastes. Great location for exploring the city of York. Fast check inn and very helpful and polite staff.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Philip

Séjour de 1 nuit en décembre 2023

8/10 Bien

Lisa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was great. The hotel was in a good location and very comfortable but expensive
Séjour de 2 nuits en décembre 2023

8/10 Bien

mandy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Pallavi le 1 déc. 2023
Dear Mandy,Thanks so much for taking the time to leave us a 4-star rating – it's much appreciated!Regards,

10/10 Excellent

Julia

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient location, good food, clean rooms and friendly staff. All around a good experience
Séjour de 2 nuits en novembre 2023
Réponse de Pallavi le 1 déc. 2023
Dear Julia,Thank you for your kind review and for highlighting the positive aspects of your stay at our hotel. We are delighted to hear that you found our location convenient, our food delicious, our rooms clean, and our staff friendly. Your satisfaction is our top priority, and we are committed to providing our guests with an exceptional experience.Thank you for choosing our hotel. We hope to welcome you back soon.

10/10 Excellent

Christine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So close to Barbican and city centre. Clean and well appointed hotel. Great value.
Séjour de 1 nuit en novembre 2023
Réponse de Pallavi le 24 nov. 2023
Dear Christine,Thank you for taking the time to leave such a positive review of our hotel. We are so pleased to hear that you enjoyed your stay with us and found our hotel to be clean, well-appointed, and great value for money. We are also delighted that you found our location to be convenient for exploring the Barbican and city centre.Thank you again for your kind words. We hope to see you again soon!Regards

8/10 Bien

nicola

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Nice might come again :)
Séjour de 2 nuits en novembre 2023
Réponse de Pallavi le 24 nov. 2023
Dear Nicola,Thank you for your kind review! We are so glad to hear that you enjoyed your stay with us and that you might come again. We strive to provide our guests with a comfortable and enjoyable experience, and we are happy to hear that we were able to meet your expectations.We hope to see you again soon!Regards,

8/10 Bien

Pauline

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Walkable to city centre with ample secure parking. Modern purpose built hotel with all en-suite rooms. Quite location.
Séjour de 1 nuit en novembre 2023
Réponse de Pallavi le 24 nov. 2023
Dear Pauline,Thank you for taking the time to share your positive experience with our hotel. We are thrilled to hear that you found our location convenient for exploring the city center, appreciated the ample secure parking, and enjoyed the modern amenities of our purpose-built hotel. Your kind words about the tranquility of our surroundings are also greatly appreciated.Thank you again for choosing our hotel. We look forward to welcoming you back soon!Regards,

10/10 Excellent

Pauline

Les points forts : Propreté, personnel et service, confort de la chambre
Everything good ,
Séjour de 1 nuit en novembre 2023
Réponse de Pallavi le 27 nov. 2023
Dear Pauline,We are so glad to hear that you had a great stay with us. We hope you enjoyed all the amenities our hotel has to offer, from our comfortable beds to our delicious breakfast.Regards,

10/10 Excellent

liam

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Pallavi le 24 nov. 2023
Thank you so much for your 10/10 rating. It feels great to know that our team's efforts and hardwork is being appreciated by our amazing guests.Hope to see you back soon.Regards,

10/10 Excellent

Andy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location
Great quiet location for the Barbican and the city centre . Quick and friendly check in and out . Rooms were excellent .
Séjour de 1 nuit en novembre 2023
Réponse de Pallavi le 24 nov. 2023
Dear Andy,We are so happy to hear that you had an amazing stay with us at Novotel York. Its our pleasure to serve guests like you.Hope to welcome you back soon.Regrads,

8/10 Bien

Graham

Séjour de 2 nuits en novembre 2023
Réponse de Pallavi le 27 nov. 2023
Dear Graham,Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.Regards,

8/10 Bien

Mr John c

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Back after a long break
Had a few stays at the hotel but not for some time close to the city centre nice staff on the front decks very helpful as was the nice man in the restaurant at breakfast ( from Greece ) he’s a very friendly and helpful.two different lady’s at the bar need to smile more both did the minimum ! We would book again and not leave it as long .
Séjour de 1 nuit en novembre 2023
Réponse de Pallavi le 27 nov. 2023
Dear John C,Thank you for taking the time to share your feedback about your recent stay with us at Novotel York. We appreciate your kind words about our staff.We are also grateful for your honest feedback regarding the service you received at the bar. We understand that your experience with the two ladies who served you fell short of your expectations, and we sincerely apologize for any inconvenience this may have caused. We value your feedback in helping us identify areas where we can improve.We are delighted to hear that you would consider booking with us again. Thank you again for your feedback. We look forward to welcoming you back to our hotel in York soon.

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
York Mini Break
We had a fabulous time in York and the hotel was perfect for everything we had planned on our mini break
Séjour de 2 nuits en novembre 2023
Réponse de Pallavi le 27 nov. 2023
Dear Susan,Thank you so much for your kind words. We are delighted to hear that you had a fabulous time in York and that our hotel was the perfect place to stay for your mini break. We are so glad that we could play a part in making your trip so memorable.Please visit us again soon! Regards,

4/10 Médiocre

Peter

Séjour de 1 nuit en novembre 2023

8/10 Bien

Anja

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Pallavi le 1 déc. 2023
Dear Anja,Thank you so much for 4 out of 5 rating. We really appreciate you being a customer. We’re here for you anytime.Regards,

2/10 Horrible

P K K

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

8/10 Bien

Lee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overall comfort.
It was comfortable for a one night stay. Not much room in the separate toilet cubicle in the rooms if a large / tall person, very squashed with. It much room to move.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Joanne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Pallavi le 27 nov. 2023
Dear Joanne,We are so grateful for your review. Thanks for sharing your rating with us and the community.Regards,

10/10 Excellent

Mark

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location and clean modern vibe.
Séjour de 1 nuit en novembre 2023
Réponse de Pallavi le 27 nov. 2023
Dear Mark,Thank you for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed our great location and clean modern vibe. We take pride in creating a welcoming and stylish atmosphere for our guests, and we're so happy that you appreciated it.Looking forward to have you again.Regards,

10/10 Excellent

Neil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Pallavi le 27 nov. 2023
Dear Neil,We are so grateful for your 10/10 rating. Thanks for sharing your rating with us and the community.Regards,

10/10 Excellent

Stephen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a good hotel
Séjour de 1 nuit en novembre 2023
Réponse de Pallavi le 27 nov. 2023
Dear Stephen,We are incredibly grateful that you took the time out to leave us a 5-Star review, it's much appreciated.Regards,

2/10 Horrible

Stephanie

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Our sofa bed had a big stain on, and the bed wasn’t made. A guy came up at 11pm with a sheet .
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Ray

Séjour de 1 nuit en novembre 2023
Réponse de Pallavi le 27 nov. 2023
Dear Ray,Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.Regards,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice stay but ridiculous to pay £15 for parking for a stay at a hotel
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Lorraine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Pallavi le 27 nov. 2023
Dear Lorraine,Thank you so much for taking the time to leave an excellent rating. We look forward to seeing you again soon.Regards,