Piscine couverte, chaises longues
Vérifier la disponibilité

Avis sur Best Western Plus Yakima Hotel

2.5 out of 5
Best Western Plus Yakima Hotel
1614 N 1st Street, Yakima, WA

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 347 avis sur 834." "
Note des voyageurs de 8 (Bien), d’après 293 avis sur 834." "
Note des voyageurs de 6 (Satisfaisant), d’après 101 avis sur 834." "
Note des voyageurs de 4 (Médiocre), d’après 52 avis sur 834." "
Note des voyageurs de 2 (Horrible), d’après 41 avis sur 834." "

8,6/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel sympa
Personnel accueillant, Petit déjeuner continental très correct. Grand bon lit.

10/10 Excellent

Deborah

Voyage en couple
Les points forts : Équipements
Hotel was good area around the property not so much
Séjour de 1 nuit en avril 2024

10/10 Excellent

Alfreda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Management le 9 avr. 2024
Thank You , glad you enjoyed your stay and hope to see you again soon

8/10 Bien

Victoria

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Management le 9 avr. 2024
Thank you for your review, hope to see you again soon.

10/10 Excellent

Bruce C.

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was nice
Séjour de 2 nuits en mars 2024
Réponse de Management le 27 mars 2024
Thanks, I am glad you enjoyed your stay, hope to see you again soon

4/10 Médiocre

Heather

Les points forts : Équipements
Les points faibles : Propreté
Property is not on the best part of town. Being a single woman I did feel a bit uneasy. Breakfast could have been a lot better. The menu stated there was oatmeal with toppings, so naturally, I assumed that the oatmeal was already prepared and I could just get a bowl of it and add some brown sugar and whatever to it. That is not the fact it is instant oatmeal that you put in a recycled bowl with hot water so by the time your oatmeal is cooked. You’ve also waterlogged the recycled bowl and now it taste like the bowl. Super disappointing.
Séjour de 1 nuit en mars 2024
Réponse de Management le 24 mars 2024
Sorry to hear that, We are tiing to make some upgrades to breakfast. your opinion helps. Thanks and hope to see you again soon

10/10 Excellent

Caroline

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Management le 24 mars 2024
Thank you

10/10 Excellent

Renee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our comfortable and positive stay began upon check-in. The staff member was pleasant and gave us options for our room location. The common areas are very comfortable and welcoming. Our room was very nice and clean. We plan to stay there again during an overnight in Yakima. Thank you.
Séjour de 1 nuit en mars 2024
Réponse de Gia H le 14 mars 2024
Thanks for taking the time to let us know how everything was. I am looking forward to seeing you again

10/10 Excellent

juan

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice friendly staff
Séjour de 1 nuit en février 2024
Réponse de Management le 28 févr. 2024
Thank you for the Awesome review, as we strive for excellence for our guest.Hope to see you again soon

8/10 Bien

Sara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
24 hour pool and hot tub
Séjour de 1 nuit en février 2024
Réponse de Management le 14 mars 2024
Thanks, I hope to see you again soon

10/10 Excellent

Sushama

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Management le 24 mars 2024
thank You

8/10 Bien

Samantha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent staff, Amanda at the front desk was externally helpful and kind.
Séjour de 1 nuit en février 2024
Réponse de GM le 20 févr. 2024
Thank you for staying, please join us again and may you have safe travels

4/10 Médiocre

Tara

Séjour de 1 nuit en janvier 2024
Réponse de Best Western le 9 févr. 2024
Thank you for your feedback and choosing to stay with Best Western.

10/10 Excellent

Michelle, East wenatchee

Les points forts : Propreté
Séjour de 21 nuits en décembre 2023
Réponse de Best Western le 9 févr. 2024
Thank you for choosing to stay with Best Western.

10/10 Excellent

Edgard

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is a good hotel
Séjour de 1 nuit en janvier 2024
Réponse de Management le 30 janv. 2024
Thank you, We glad you enjoyed your stay. Hope to see you again soon.

6/10 Satisfaisant

Nancy

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Beds are too old, bathroom in too small. Staff was great!
Séjour de 2 nuits en janvier 2024
Réponse de GM le 29 janv. 2024
Sorry to hear of your rooms size being a bot to small. We have owned the property not long and are looking forward to much remolding. Glad to hear that the staff was great I will pass this along during our staff meeting, please have safe travels and please feel welcome to join us again anytime.

6/10 Satisfaisant

Reese

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The hotel couldn’t find my reservation. Staff helped me get a room at a cheaper price. Pool turned my hair green.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Luis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I'm glad I went there.
Perfect for me. Hot breakfast was just what I needed. It is desgined for business travelers, so the quality of your stay will be much better. This beats that Wyndham-owned hotel in Sea Tac, which was horrible. But Best Western Plus helped me forget the bad experience. I recommend this hotel to all.
Séjour de 2 nuits en janvier 2024
Réponse de Management le 22 janv. 2024
Thanks for letting us know about your stay. I hope to see you again soon. I am glad you enjoyed yourself

4/10 Médiocre

Emily

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Hot tub was not available/working which was the only reason I booked. I was never informed.
Séjour de 1 nuit en décembre 2023

8/10 Bien

Jodi

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de GM le 29 janv. 2024
Thank you for staying with us and thank you for your feedback. We hope to have you stay with us again. may you have safe travels and great rest of your winter.

8/10 Bien

Katherine

Voyage en famille
Les points forts : Propreté
Room smelled like smoke
Séjour de 1 nuit en décembre 2023
Réponse de GM le 29 janv. 2024
Sorry your room smelled, We have place an ozone machine in this room just and case and deep cleaned it for extra measure. Thank you for staying and may you have safe travels.

8/10 Bien

Alena

Voyage en couple
Les points forts : Propreté et personnel et service
Check-in was quick, and we got two complimentary bottles of water, but the lady never smiled. It’s ok, we can survive. Our king room was good and spacious. It was very warm in the hallways and stairways, I appreciated that. Special thanks for 24/7 coffee and juice machines with nice choices, in the open dining area. Pool was also 24/7 open, but the jet tub didn’t work, and the water in the pool was murky and of strange color, so we didn’t risk to use. The pool was heated though. Fitness center was small but cute (no smell!), treadmill out of order. Also, for the first time in our lives we had a view on a trailer park from our window, it was… refreshing 😂 and some homeless people around the hotel area, so we worried a bit, but the night went well and quiet. Breakfast was quite ok. Would I stay again? Probably.
Séjour de 1 nuit en décembre 2023
Réponse de Management le 22 janv. 2024
Thanks for the review on your stay. We hope to see you again in the near future

6/10 Satisfaisant

Fred

Voyage en couple
Les points forts : Propreté
Séjour de 3 nuits en septembre 2023
Réponse de management le 4 janv. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Juliana, Salinas

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de management le 4 janv. 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

John

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de management le 4 janv. 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Slaven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to stay. Clean, quiet, comfortable. Solid breakfast.
Séjour de 1 nuit en décembre 2023
Réponse de Gia H. le 5 déc. 2023
Thank You, Glad you enjoyed your stay. Hope to see you again in the future.

2/10 Horrible

Ben

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
I had 4 of my team members scheduled to stay there for the week due to a job we had in Yakima. They called me on Monday saying that they need a new place to stay. The area is unsafe and we have lots of expensive tools in our vehicles. They also mentioned the plumbing and hot water did not work properly.
Séjour de 3 nuits en novembre 2023
Réponse de GM le 30 nov. 2023
Yes we called all of arrivels that day due to the hotel not having any water , but we gave all guests the option to stay at our sister propertry The holiday Inn just 1.5 miles away for the price with sercured gated parked. Sorry you were not able to stay. Due to the Holiday Week the plumbers two different companies could not get the parts needed to fix our hot water. But our solulation was to place any and all guests in our other hotel just down the street. Sorry your plans of staying with us didn't work out. But thank you for letting us know .

10/10 Excellent

terasue

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed my three day stay. friendly, quiet and clean environment
Séjour de 4 nuits en novembre 2023
Réponse de management le 24 nov. 2023
Thank You, Glad you enjoyed your Stay. Hope to see you again soon

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Gia H le 24 nov. 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bien

Nyla

Séjour de 1 nuit en novembre 2023
Réponse de Gia H le 24 nov. 2023
Thank You for taking the time to review us, I an glad you enjoyed your stay

2/10 Horrible

Aegis

Séjour de 4 nuits en novembre 2023
Réponse de Management le 14 nov. 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Kenny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Management le 8 nov. 2023
Thanks for taking time to review us. Hope to see you again soon

10/10 Excellent

Ernesto

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was so happy and pleased
Séjour de 1 nuit en octobre 2023
Réponse de GM le 23 oct. 2023
Thank you for the comments and for staying at the property. Safe travels.

8/10 Bien

Lars, Seattle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Management le 17 oct. 2023
Thank You , Hope to see you again soon

6/10 Satisfaisant

Anita, Snohomish

Séjour de 1 nuit en octobre 2023
Réponse de Management le 17 oct. 2023
Thank You , Hope to see you again soon, sorry we didnt exceed your expectations

8/10 Bien

Doug

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Management le 13 oct. 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Martha

Séjour de 1 nuit en septembre 2023
Réponse de Management le 31 oct. 2023
Thanks for taking the time to do rating, Looking forward to seeing you again.

8/10 Bien

Olga

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Homeless people living on property parking lot. I didn't fear comfortable to leave my car there.
Séjour de 1 nuit en octobre 2023
Réponse de Management le 6 oct. 2023
Thank you for taking the to do a review, I can insure you we do frequent property walks, to make sure we have a secure property for our guest security.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good
Room was nice & clean. Breakfast was great.
Séjour de 1 nuit en septembre 2023
Réponse de Management le 4 oct. 2023
Thanks for taking the time to do a review. We love to hear you enjoyed your stay.

10/10 Excellent

Diana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent reception by staff at front desk. Very efficient and cordial and room was very quiet and comfortable
Séjour de 1 nuit en octobre 2023
Réponse de Management le 4 oct. 2023
Thanks for taking the time to do a review. We appreciate all our guest, thanks for the kind review.

10/10 Excellent

Lori

Séjour de 1 nuit en septembre 2023
Réponse de Front Desk le 20 oct. 2023
Thank you for your positive feedback.

10/10 Excellent

José Roberto

Voyage en groupe, Voyage d’affaires
Les points forts : Équipements
Muy buen servicio a buen precio
Séjour de 2 nuits en septembre 2023
Réponse de Management le 4 oct. 2023
Thanks for taking the time to do a review. We appreciate your feedback. Thanks

10/10 Excellent

SanJerra

Séjour de 4 nuits en septembre 2023
Réponse de Management le 17 oct. 2023
Thank You , Hope to see you again soon

10/10 Excellent

Randall

Séjour de 1 nuit en septembre 2023
Réponse de Management le 31 oct. 2023
Thanks for taking the time to do rating, Looking forward to seeing you again.

8/10 Bien

Kent, GIG HARBOR

Séjour de 1 nuit en septembre 2023
Réponse de Management le 13 oct. 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

LUCIAN

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet, decent property.
Séjour de 1 nuit en septembre 2023
Réponse de Front Desk Manager le 25 sept. 2023
Thank you for staying with us.

8/10 Bien

Susie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean, but lots of homeless in the area.
Séjour de 1 nuit en septembre 2023
Réponse de Briseida -Front Desk le 20 sept. 2023
Thank you for choosing Best Western, we hope you enjoyed your stay with us and visit us real soon.

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
One review was right. Maintenance lack was noticable. Bathtub plug not functioning. Molding missing. First room given did not smell clean. We requested allergy free no smoke no pets. After appealing a second room was given that was better.
Séjour de 1 nuit en septembre 2023
Réponse de Management le 4 oct. 2023
Thanks for taking the time to do a review. As I have my As we are new owners, we Maintenance working on updating all our rooms. Sorry for the inconvenience. Again thank you, we appreciate the feedback.

8/10 Bien

Buddy

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Overall good
The rooms were clean and nice, the bathroom a little dated. The pool was great but the hot tub Jets weren’t working and it smelled like the chemicals were a bit off in it. The breakfast was excellent with a nice coffee machine too.
Séjour de 1 nuit en septembre 2023
Réponse de Management le 4 oct. 2023
Thanks you for taking the time to do the review. As we are working on getting the hot tub back up working shortly. sorry for the inconvenience. As we always appreciate your feedback.

6/10 Satisfaisant

CARLOS

Séjour de 1 nuit en septembre 2023
Réponse de Management le 4 oct. 2023
Thanks for taking the to do your review, we appreciate your feedback.