Avis sur Barceló Maya Palace - All Inclusive

4.5 out of 5
Barceló Maya Palace - All Inclusive
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 886 avis sur 1488." "
Note des voyageurs de 8 (Bien), d’après 327 avis sur 1488." "
Note des voyageurs de 6 (Satisfaisant), d’après 125 avis sur 1488." "
Note des voyageurs de 4 (Médiocre), d’après 91 avis sur 1488." "
Note des voyageurs de 2 (Horrible), d’après 59 avis sur 1488." "

9,2/10

Propreté

8,8/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Denis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vraiment un séjour magnifique! Tout a été parfait !
Séjour de 7 nuits en février 2024
Réponse de The Management. le 6 mars 2024
Cher Denis,Merci beaucoup pour votre commentaire. Nous nous efforçons toujours d'offrir à nos clients les plus hauts niveaux de satisfaction et nous sommes heureux de savoir que nous atteignons cet objectif avec vous. Nous espérons vous revoir très bientôt lors de vos prochaines vacances.Votre serviteur,

4/10 Médiocre

Bertha

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Réponse de La Gerencia. le 21 févr. 2024
Estimada Bertha,Le agradecemos mucho el haberse hospedado con nosotros y la evaluación que nos ha dado. Esperamos poder tener el placer de recibirles de nuevo pronto.Saludos Cordiales,

10/10 Excellent

Diane, Ile Bizard

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Endroit idéal pour passer une semaine au soleil. Plusieurs activités sur le site, nourriture excellente.
Séjour de 7 nuits en avril 2023
Réponse de The Management le 28 avr. 2023
Cher Diane,Je ne saurais trop vous remercier d'avoir pris de votre temps personnel pour exprimer votre haut niveau de satisfaction.Nous apprécions que vous partagiez avec d'autres votre excellente critique lors de votre récent séjour, nous espérons avoir l'occasion de vous accueillir à nouveau.Cordialement,

8/10 Bien

Celi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L’hôtel esr super pour les familles, l’endroit est magnifique mais je n’ai pas aimé l’obligation pour les hommes de porter pantalon aux restaurants au souper. En passant, la nourriture des buffets sont vraiment supérieures à celles servis aux restaurants.
Séjour de 6 nuits en février 2023
Réponse de The Management le 10 mars 2023
Cher invité,Merci pour votre merveilleux avis. Il est très gratifiant de savoir que nos services ont dépassé les attentes de nos clients. Nous sommes ravis de savoir que vous avez apprécié votre séjour et nous nous réjouissons de vous accueillir bientôt au Barceló Maya Palace.Cordialement,La gestion.

10/10 Excellent

Jean-Paul, Montreal

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en février 2023
Réponse de The Management le 26 mars 2023
Dear Jean-Paul,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards

10/10 Excellent

Anne-Marie

10/10 Excellent

Philippe

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Superbe endroit
Séjour de 7 nuits en novembre 2022
Réponse de The Management le 28 nov. 2022
Cher invité,Nous tenons à exprimer notre gratitude pour les commentaires que vous avez formulés au sujet de votre récente visite au Barceló Maya Palace. Grâce à eux, nous pouvons comprendre comment nos clients ont apprécié leur séjour chez nous. Pour nous, l'objectif est d'atteindre la satisfaction maximale de nos clients.Encore une fois nous apprécions votre précieux avis, nous espérons avoir le plaisir de vous revoir très bientôt.Avec nos meilleures salutations,

10/10 Excellent

Christian Le

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Offre déficiente en restauration
Séjour de 6 nuits en avril 2022
Réponse de The Management le 4 mai 2022
Cher invité, Merci de rester avec nous, nous apprécions votre évaluation et espérons vous accueillir à nouveau bientôt. Cordialement

8/10 Bien

Annemarie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Seemed overbooked - there were no seats at any pools at 8am. Staff was incredible - work so hard and so friendly all of the time. Rooms could use some updates but overall good & clean.
Séjour de 6 nuits en mars 2024

10/10 Excellent

Benjamin Haley or Serena

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to relax. Really good food at the buffet. Avoid the "upscale" Italian restaurant. Bring water shoes for the beach if going out into the ocean. There are some nasty rocks to get through, but once you're through, it's great.
Séjour de 6 nuits en mars 2024

10/10 Excellent

Lisa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was immaculate, food amazing, people all very kind and helpful. The only negative was the difficulty in getting dinner reservations.
Séjour de 5 nuits en mars 2024

2/10 Horrible

Gilliane

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 7 nuits en mars 2024

10/10 Excellent

Kelly

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My 8 year old loved the pool.
Séjour de 4 nuits en mars 2024
Réponse de The Management. le 26 mars 2024
Dear Kelly,We are very happy about your feedback as our main goal is to leave all our Guest satisfied . We will continue all the hard work to keep satisfying all our guests and we hope to host you back real soon.Best Regards

10/10 Excellent

Engy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mars 2024

10/10 Excellent

Enya, Lincoln Park

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We originally were going to stay in the palace, but they upgraded us to the riviera all adult. I’d say it was so much better. Loved it.
Séjour de 5 nuits en mars 2024
Réponse de The Management. le 26 mars 2024
Dear Enya,Thank you very much for your amazing feedback, this motivates us as a hotel to keep up the good work and improve day by day to create great experiences to our guests.We really appreciate your evaluation and hope to welcome you back soon.Regards,

10/10 Excellent

Kim

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is an awesome resort overall. Room was comfortable with air conditioning, dark shades, clean and comfy beds, safe, snack and beverage options in the fridges. The rooms are roomy. Nice balcony overlooking the pools and ocean. Loved our stay. Stafff were friendly. We tipped a lot, not because it was expected but more because we wanted to. Beach and ocean were wonderful. Beach chairs and beach could have been a bit cleaner. You may want to use aqua shoes if entering in rocky areas. The water sports area is almost treacherous for sending out kayaks and paddle boards because of rocks. Snorkelling was awesome. We saw a huge barracuda and the turtles. People were feeding fish and turtles. The resort used to not allow this but apparently they are indifferent about it now. Food was good. We had no food issues and could find something delicious at the buffets, a la Cartes and premium lounge. We have been to this resort many times and will not hesitate to book again. Definitely recommend it for families. Keep in mind that the resort is huge so be prepared to do a lot of walking. Staying at the palace you can use all of the five resorts facilities - we often went to different shows in the evening.
Séjour de 7 nuits en mars 2024
Réponse de The Management. le 26 mars 2024
Dear Kim,Thank you for sharing your comments on your recent stay at Barceló Maya Palace.Specially mentioning the great service, we have provided. We give our very best in order to provide unforgettable moments. It is very gratifying to hear you had an amazing experience. We look forward to welcoming you to Barceló Maya Palace soon.Warm Regards,

10/10 Excellent

Kieran

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful property. Everyone was friendly and helpful. The beach is lovely. Will definitely come back
Séjour de 3 nuits en mars 2024
Réponse de The Management. le 26 mars 2024
Dear Kieran,First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort.As a hotel is it is very satisfactory to see that our guests enjoyed their stay here, and we will continue providing the service with the same quality and improve day by day to over exceed our guest’s expectations.It will be a real pleasure to welcome you back again !Best Regards.

10/10 Excellent

Inna

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything is great. Excellent hotel and service.
Séjour de 6 nuits en mars 2024
Réponse de The Management. le 26 mars 2024
Dear Inna,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards

10/10 Excellent

Debra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property, lots of activities, amazing pools, snorkeling on the beach, great food. The only thing I would suggest is that the rooms could be updated, especially the bathroom, but it was still very good. Highly recommend.
Séjour de 8 nuits en mars 2024
Réponse de The Management. le 26 mars 2024
Dear Debra,Thank you for your kind remarks from your experience lived at Barceló Maya Palace. It's so overwhelming to know, we have achieved with you and the family, a memorable vacation. Making once again, an overall satisfaction, we hope to host you soon.Warm Regards,

2/10 Horrible

Francisco Javier

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Upon arrival, the hotel staff demanded $3000 because, according to Barceló, we had reserved for 3 infants instead of 3 children. This was clearly an internal error on Barceló's part, as we have written confirmation that the reservation was for 3 children between 1 and 12 years old. Barceló completely ignored our travel confirmation, and instead of clarifying the situation with Expedia, they held onto my card and charged $2000 under threat of not giving us the room. This occurred at midnight after a 20-hour journey. In the end, we had to pay $1200 under threat that the hotel security personnel would not allow us to leave the hotel. It was a completely demeaning treatment. We will report this abuse, but I do not recommend anyone to step foot in this hotel.
Séjour de 5 nuits en mars 2024
Réponse de The Management. le 26 mars 2024
Dear Francisco Javier,Thank you for contacting us.Your case is being reviewed with our commercial partner Expedia.Best Regards,

10/10 Excellent

Katyanna

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent stay at Barceló. Would return in the future.
Séjour de 3 nuits en mars 2024
Réponse de The Management. le 24 mars 2024
Dear Katyanna,Thanks for your wonderful opinion. It is very gratifying to know that our services have gone beyond the expectations of our guests. We are delighted to know that you enjoyed your stay and we look forward to welcoming you to Barceló Maya Palace soon.Best regards,

10/10 Excellent

Kimberley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our 5th trip to Barcelo. Check in with premium is always a treat. The beach here is gorgeous - about a mile from end to end. If you are into a daily pampering session, you have free access to the hydrotherapy spa every day with a premium room. They have a daily sign up ( at 9) for the Hobies, which are small sailboats. This is included with your stay as well. This year we splurged and booked a catamaran trip - a boat that easily fit 24 . And, we were the only ones on it - what a special surprise!Each day we got up and packed a bag for the day - no need to go back to the room. After breakfast, we would find chairs on the beach and spend time reading, relaxing and listening to the waves. We booked the spa almost every day! We snorkeled daily and played in the waves daily. The snack bars are close to the beach for those mid-day munchies. And there are the super yummy drinks from the bar😉 Around 4, we would head over to the adults only pool and find a spot to play a game - typically we bring scrabble and cribbage. We booked the ala carts typically between 7:30 and 8. That allowed us to finish dinner right around show time. My fav this year was the Michael Jackson show. The entire cast was incredible - so much talent! All of the restaurants and staff members were great. The only thing that would make the restaurants better is if I allowed myself to actually get hungry. Next year, I'm limiting myself... that's right... I'm already looking forward to next year.
Séjour de 10 nuits en février 2024
Réponse de The Management. le 26 mars 2024
Dear Kimberley,Thank you for taking the time to write such an excellent review, we are so pleased to read your positive and delightful comments. This mean the world to us, it marks the outstanding service that we are well known.We look forward to welcoming you to Barceló Maya Palace soon.Warm Regards,

10/10 Excellent

Dana

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay!
Séjour de 7 nuits en mars 2024
Réponse de The Management. le 19 mars 2024
Dear Dana,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards

6/10 Satisfaisant

Greg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mars 2024
Réponse de The Management. le 19 mars 2024
Dear Greg,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards

8/10 Bien

Jaime Victoria

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points forts : Propreté
We loved the property, very beautiful. Nice beach, pools were great. The room was very nice. The buffet food was amazing, & having the option of multiple locations for buffets was nice for variety. The only issue we had was with premium upgrade. They advertise as having priority booking for dinner reservations. We could barely get one or two, & not at decent times. Yet our friends that were not premium easily booked multiple reservations right when they checked in. This was very disappointing as it was the main reason we upgraded. So basically we paid more & didn’t really benefit. I would definitely advise against premium level. They were unwilling to acknowledge that this is an issue with others yet the family next to us was there with the exact same issue. Honouring what you advertise is pretty important. Or at least understanding what we were frustrated with at the time would have gone a long way.
Séjour de 7 nuits en mars 2024
Réponse de The Management. le 18 mars 2024
Dear Jaime Victoria,Thank you for choosing Barceló Maya Palace as your vacation resort and the time you have taken to share your impressions about your stay.I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be pleased to serve you again in the future.Best regards,

10/10 Excellent

Patrick

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great all inclusive! Safe, great staff, but clean pools and water parks for kids and great ocean views
Séjour de 5 nuits en mars 2024
Réponse de The Management. le 15 mars 2024
Dear Patrick,We are very happy about your feedback as our main goal is to leave all our Guest satisfied . We will continue all the hard work to keep satisfying all our guests and we hope to host you back real soon.Best Regards

10/10 Excellent

Jason, Colorado Springs

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great amenities and use of other Barcelo hotel services
Séjour de 5 nuits en mars 2024
Réponse de The Management. le 13 mars 2024
Dear Jason,We are very happy about your feedback as our main goal is to leave all our Guest satisfied . We will continue all the hard work to keep satisfying all our guests and we hope to host you back real soon.Best Regards

10/10 Excellent

Danielle

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de The Management. le 15 mars 2024
Dear Danielle,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards

10/10 Excellent

Amy Jean

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Barcelo is an amazing complex. Perfect for families of all ages and couples. It holds capacity so well. You are never looking for the beach chair. The food is absolutely amazing! The staff are always smiling and so helpful . The grounds are absolutely gorgeous and the buildings are stunning. We have been 5 times and it’s great every time! We had 7 families join us on spring break and they all loved it and are going back next year!
Séjour de 6 nuits en mars 2024
Réponse de The Management. le 12 mars 2024
Dear Amy Jean,We very much appreciate and value time, your great review will share it with our team. As encouragement to all of us, to keep striving for the most memorable quality of service. Thank you for letting us know we have go beyond your expectations.Please allow us to keep pamper you and your loved ones on your next visit to Baceló Maya PalaceWarm Regards,

10/10 Excellent

Halie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved our time at Barcelo!
Séjour de 7 nuits en janvier 2024
Réponse de The Management. le 11 mars 2024
Dear Halie,We are very happy about your feedback as our main goal is to leave all our Guest satisfied . We will continue all the hard work to keep satisfying all our guests and we hope to host you back real soon.Best Regards

10/10 Excellent

Scott Donald

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent resort for a family of 5 that likes to explore.
Séjour de 7 nuits en février 2024
Réponse de The Management. le 11 mars 2024
Dear Scott,Thank you very much for your comment. We always strive to provide our guests with the highest levels of satisfaction and we are pleased to know that we achieve this goal with you. We hope to have you back very soon on your next vacation.Yours Truly,

10/10 Excellent

Paula, Kearney

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We just returned from Barcelo Maya Palace. We took a 10 day trip to the Riviera Maya area and loved our trip so much. This property is gorgeous. Everything about screams, first class. This was our 3rd time staying here and plan to return again soon. The speciality restaurant are fabulous, so make sure to book your time at dinner at these first class facilities. I would give this place 5 out of 5.
Séjour de 9 nuits en février 2024
Réponse de The Management. le 8 mars 2024
Dear Paula,Thanks for your wonderful opinion. It is very gratifying to know that our services have gone beyond the expectations of our guests. We are delighted to know that you enjoyed your stay and we look forward to welcoming you to Barceló Maya Palace soon.Best regards,

10/10 Excellent

Joshua

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de The Management. le 6 mars 2024
Dear Joshua,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards

10/10 Excellent

mark

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The shared amenities of the 6 hotels were really quite varied and encompassing. Excellent choices for families, think the Barcy club seems great. Their own dolphinarium is over the top. The beach is very good for that location, it is not pristine sand but does have long stretches of pristine, we preferred the area with a number of rocks and old reef that bring in a good variety of fish to make snorkelling interesting for beginners, but not Cozumel level of course. Close to Tulum, cenotes, akumal beach and other good snorkelling spots. The towel situation at the pool could be adressed, not sure if they leave them there overnight but lots of 'taken spots' never seemed actually taken. Think if you did away with cards and just cleaned up the pool chairs at night, might make finding a spot in the morning a bit easier to figure out.
Séjour de 7 nuits en février 2024
Réponse de The Management. le 6 mars 2024
Dear Mark,Thank you very much for your comment. We always strive to provide our guests with the highest levels of satisfaction and we are pleased to know that we achieve this goal with you. We hope to have you back very soon on your next vacation.Yours Truly,

8/10 Bien

Valerie, Staten Island

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en février 2024
Réponse de The Management. le 24 mars 2024
Dear Valerie,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards

10/10 Excellent

Christopher

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean facilities. Relatively modern. Very friendly staff. Anyone complaining about bad service is the problem themselves. No it’s not a high end luxury hotel but everything is as it should be. Beaches are quite nice, they maintain fairly well. Ofcourse a few rocky sections but plenty of clean soft white sand through the 5 resort chain. The food is acceptable, the nicer a-la-carte restaurants are better, the buffets are nothing to write home about but totally fine. Lots of selection. Facilities at the palace are nice, including covered, open air seating eating areas. Some of the rooms can be a longer walk depending on how much you want to pay but lovely walks, lots of beautiful vegetation, flowers etc. the one thing I found a bit goofy was distance to bathrooms from the beach at the palace more specifically. But they are always very clean bathroom. Very impressed with facility cleanliness overall and staff friendliness. There are activities offered from within the facility, some are paid, some aren’t. Anywhere you stay in Mexico is going to have paid services for any off-resort activities, but this all inclusive does a great job. If we didn’t go somewhere new every time we travel, I would absolutely go back.
Séjour de 7 nuits en février 2024
Réponse de The Management. le 6 mars 2024
Dear Christopher,Thanks for your wonderful opinion. It is very gratifying to know that our services have gone beyond the expectations of our guests. We are delighted to know that you enjoyed your stay and we look forward to welcoming you to Barceló Maya Palace soon.Best regards,

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en février 2024
Réponse de La Gerencia. le 24 mars 2024
Estimada Laura,Le agradecemos mucho el haberse hospedado con nosotros y la evaluación que nos ha dado. Esperamos poder tener el placer de recibirles de nuevo pronto.Saludos Cordiales,

10/10 Excellent

Alex, Staten Island

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en février 2024
Réponse de The Management. le 24 mars 2024
Dear Alex,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards

6/10 Satisfaisant

Ahmad

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The resort was clean and organized . staff were polite and respectful.
Séjour de 7 nuits en février 2024
Réponse de The Management. le 28 févr. 2024
Dear Ahmad,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards

10/10 Excellent

Glen Franklin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is a great family resort. Lots to do and see.
Séjour de 6 nuits en février 2024
Réponse de The Management. le 26 févr. 2024
Dear Glen Franklin,Thank you very much for your amazing feedback, this motivates us as a hotel to keep up the good work and improve day by day to create great experiences to our guests.We really appreciate your evaluation and hope to welcome you back soon.Regards,

8/10 Bien

Nancy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were upgraded to AO, a great surprise however we did panic for a moment when they couldn't find our names on the Palace check in list. The resort is beautiful ❤️. Staff awesome ❤️ . Here's what needs improvement...check in needs to provide a welcome packet for newbies.....shows, restaurants, alacart, buffet areas, theme's, etc. they really miss the mark on this. Also while buffets are huge I don't think there's rules on keeping hot food hot. There's little organization to types of food put together. I also expected more Mexican food options. Even the liquid cheese was watered down. We found if we wanted a hot breakfast then order an omelette however even at 9:30 they were out of toppings. Always ran out of syrup for French toast. At lunch there was never anyone working the pasta bar. It seemed the smaller buffets had hotter food because of the # of people being served. Alacart restaurants were the best option for hot food, although our party of 8 couldn't reserve seating at the alacarts outside of AO. The ambiance was perfect, tropical as expected. We spent the entire week just enjoying the pool & drinks. We plan on a return trip to do some excursions
Séjour de 7 nuits en février 2024
Réponse de The Management. le 26 févr. 2024
Dear Nancy,Thank you for choosing Barceló Maya Palace as your vacation resort and the time you have taken to share your impressions about your stay.I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be pleased to serve you again in the future.Best regards,

10/10 Excellent

NICOLETA

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We've been to Barcelo Maya Palace twice so far and always left with great memories. The property is huge! Bring water shoes if you want to snorkel. I've seen a few people injured from the rocks. The food is great, lots and lots of options for any taste. The service at buffet is great, tips is always apreciated. No matter if you tip or not you will be greated with a smile. Overall is was an excellent vacation for our family of 4. We will return!
Séjour de 11 nuits en février 2024
Réponse de The Management. le 26 févr. 2024
Dear Nicoleta,Thanks for your wonderful opinion. It is very gratifying to know that our services have gone beyond the expectations of our guests. We are delighted to know that you enjoyed your stay and we look forward to welcoming you to Barceló Maya Palace soon.Best regards,

10/10 Excellent

Shayna

Séjour de 7 nuits en février 2024
Réponse de The Management. le 24 mars 2024
Dear Shayna,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards

10/10 Excellent

Duane

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
N/A
Séjour de 7 nuits en février 2024
Réponse de The Management. le 21 févr. 2024
Dear Duane,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards.

10/10 Excellent

Franklin Ernest

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pools
Séjour de 7 nuits en février 2024
Réponse de The Management. le 21 févr. 2024
Dear Franklin Ernest,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards.

10/10 Excellent

WENDY JO

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved all of the attention to detail - cleanliness, variety of food, entertainment!
Séjour de 7 nuits en février 2024
Réponse de The Management. le 22 févr. 2024
Dear Wendy Jo,Thanks for your wonderful opinion. It is very gratifying to know that our services have gone beyond the expectations of our guests. We are delighted to know that you enjoyed your stay and we look forward to welcoming you to Barceló Maya Palace soon.Best regards,

10/10 Excellent

Guadalupe

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place
Séjour de 4 nuits en février 2024
Réponse de The Management. le 21 févr. 2024
Dear Guadalupe,We are very happy about your feedback as our main goal is to leave all our Guest satisfied . We will continue all the hard work to keep satisfying all our guests and we hope to host you back real soon.Best Regards

8/10 Bien

Matthew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The food was great but it needed to be organized and more salsa arranged by heat
Séjour de 7 nuits en février 2024
Réponse de The Management. le 21 févr. 2024
Dear Matthew,Thank you very much for your amazing feedback, this motivates us as a hotel to keep up the good work and improve day by day to create great experiences to our guests.We really appreciate your evaluation and hope to welcome you back soon.Regards,

10/10 Excellent

Damian

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yes
Séjour de 5 nuits en février 2024
Réponse de The Management. le 21 févr. 2024
Dear Damian,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards,

10/10 Excellent

Molly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en février 2024
Réponse de The Management. le 21 févr. 2024
Dear Molly,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards.