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Avis sur Delta Hotels by Marriott Swindon

4 out of 5
Delta Hotels by Marriott Swindon
Pipers Way, Swindon, England

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 44 avis sur 82." "
Note des voyageurs de 8 (Bien), d’après 25 avis sur 82." "
Note des voyageurs de 6 (Satisfaisant), d’après 6 avis sur 82." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 82." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 82." "

8,8/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Alexander

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Delta Hotels by Marriott Swindon le 17 avr. 2024
Thank you for your review,We value your feedback.Kind Regards,

10/10 Excellent

Filip

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good
Séjour de 1 nuit en mars 2024
Réponse de Venita le 6 avr. 2024
Dear Filip,thank you so very much for your kind review. We are happy that you enjoyed your stay at Delta Marriott Hotels and look forwards to seeing you again soon when your travels bring you back to the area again.Kind regards,Venita Alphonso

8/10 Bien

Paulo Jorge

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I.like that i could go with my son and enjoy our time in.pool with him
Séjour de 1 nuit en mars 2024
Réponse de Venita le 3 avr. 2024
Dear Paulo,Thank you for your lovely review of our hotel. We are so glad that you enjoyed your stay with your son at our hotel and could take advantage of our leisure facilities. We look forwards to you booking Delta Marriott Hotels again and give us another opportunity to serve you better. Thank you.Kind regards,Venita Alphonso

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Delta Hotels by Marriott Swindon le 17 avr. 2024
Thank you for your review,We value your feedback.Kind Regards,

8/10 Bien

Antonio

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The 1st floor corridor has a very strong smell of Indian spice.
Séjour de 2 nuits en mars 2024
Réponse de Venita le 3 avr. 2024
Dear Antonio,Thank you for leaving us a review. It is disappointing to learn that some aspects of your stay were not satisfactory and we apologise for the same. At Delta Marriott Hotels we accept all kind of feedback, and your input will be duly investigated and corrected by our team in charge. We hope to have you stay with us again in the near future. Thank you.Kind regards,Venita Alphonso

6/10 Satisfaisant

Joanne

Voyage en couple
Les points forts : Équipements
Les points faibles : Personnel et service
There is now a parking charge for hotel which was not transparent prior to booking and unusual for location outside of town centre. Staff not empathetic when explaining this and no manager present on site. Too many guests had children that were noisy in early morning in particular, out of control and allowed to go in sauna which seemed inappropriate..not monitored. Very bad night sleeping due to heavy doors slamming, noisy neighbours talking loud in early hours.
Séjour de 1 nuit en mars 2024
Réponse de Venita le 1 avr. 2024
Dear Joanne,Thank you for leaving a review. At Delta Marriott Hotels we duly review and take action upon all valuable inputs provided by our guest. We are sorry to learn that during your stay, not all aspects were of the high hospitality standards that we normally provide, and that you were disappointed. Your valuable feedback will be shared with the team members concerned for their information and review. We hope to get another opportunity to serve you better, when you book with us next. Thank you again.Kind regards,Venita Alphonso

8/10 Bien

Wissem

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Delta Hotels by Marriott Swindon. le 17 avr. 2024
Thank you for your rating,We value your feedback,Kind Regards,

10/10 Excellent

Steven

Voyage en famille
Les points forts : Propreté
Comfortable beds - YES Friendly staff - YES Recommend - YES
Séjour de 3 nuits en février 2024
Réponse de Venita le 19 févr. 2024
Dear Steven,Your feedback has brightened our day. thank you for your kind words which will be shared with the rest of the team for their added motivation. We are happy that you found the beds comfortable and our staff friendly. We hope to host you again at Delta Marriott Hotels soon. Thank you once again.Kind regards,Venita Alphonso

10/10 Excellent

NICOLA

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All staff very friendly and helpful. Food lovely and hot.
Séjour de 1 nuit en février 2024
Réponse de Venita le 19 févr. 2024
Dear Nicola,Many thanks for your kind and positive review. Valuable feedback like yours helps us progress in the right direction. At Delta Marriott Hotels we take our guest hospitality very seriously, and are happy that this was the case for you. Its nice to know that you enjoyed the food and found our staff helpful, we shall share this with them. We hope to see you soon at our hotel again. Thank you.Kind regards,Venita Alphonso

8/10 Bien

Christina

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The facility was fine but nothing to write home about bur the staff really made our stay enjoyable.
Séjour de 9 nuits en décembre 2023
Réponse de Venita le 12 janv. 2024
Dear Christina,Many thanks for leaving us a review. At our hotel we try our utmost to provide the best in amenities and facilities to our guests and we are glad that these were satisfactory for you. It is lovely to learn that our staff made you happy and we shall share this compliment with them for their further motivation. We hope to see you stay with us soon.Kind regards,Venita Alphonso

8/10 Bien

Chris

Séjour de 1 nuit en janvier 2024
Réponse de Delta Hotels by Marriott Swindon. le 17 avr. 2024
Thank you for your rating,We value your feedback,Kind Regards,Front Desk Team.

8/10 Bien

George

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024

8/10 Bien

Rich

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Recent stay
While everything about this hotel is absolute perfection, and the breakfast is the best hotel breakfast I’ve ever had, people must be aware this hotel is being used to home asylum seekers. Please read other reviews as I won’t go into detail - but it’s full of migrants. Whilst they are well behaved and offered no cause for concern overnight - it was a little unsettling due to security being on each floor.
Séjour de 2 nuits en décembre 2023
Réponse de Venita le 8 janv. 2024
Dear Rich,Many thanks for your kind words of praise for our hotel and the breakfast. This will be shared with our team members for their added motivation. Your feedback is valuable for us here at Delta Marriot Hotels, as this only helps us proceed in the right direction with our hospitality. We agree that we have families staying with us, however it is our policy not to discriminate between our guests who come from all walks. We are extremely sorry if you faced any inconvenience due to this and if it had a negative impact on your stay with us. Please do not let this deter you from booking with us and we await your arrival once again in the near future.Thanks and kind regards,Venita AlphonsoFront Office Supervisor

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Kevin

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Hiren

Séjour de 1 nuit en décembre 2023

8/10 Bien

Stephen, Bristol

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was my second stay at the Delta Hotels by Marriott in Swindon and I will definitely be going back again. The hotel is not too far from the M4, has plenty of free parking, friendly staff, good food (especially the breakfast where you are spoilt for choice) and excellent leisure facilities. There really isn't anything that I didn't like.
Réponse de Venita le 22 déc. 2023
Dear Stephen,We are really grateful and appreciate the lovely review that you have given us. At Delta Marriott Hotels we take our hospitality delivery very seriously and hence are tremendously pleased when our valued guest notice and appreciate the same. It is great to learn that you found all aspects of your stay highly satisfactory including our leisure facilities. Thank you for this valuable feedback. We look forwards to hosting you again soon in the near future.Kind regards,Venita Alphonso

4/10 Médiocre

Simon

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
We felt very uneasy at our stay at Delta Hotel. There was security guards on the floors and entrance to hotel. I put a chair on the inside of the door. It became apparent when we were checking out the reason for the security. The foyer was full of our UK immigration issues. We understand the world problems, but we should have been informed,
Séjour de 2 nuits en décembre 2023
Réponse de Venita le 22 déc. 2023
Dear Simon,Thank you once again for your valuable feedback. As mentioned to you on earlier platforms, we do not discriminate between our guests and importantly we are not obliged to publish the identities of any of our guests. However, we are really sorry that you had a negative inhouse experience and do apologise for your inconvenience. Thank you for your feedback.Kind regards,Venita Alhonso

10/10 Excellent

Dean

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

8/10 Bien

Derek

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Jo

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Average
Check-in email stated 2pm but receptionist told us we had it wrong and had to wait until 3pm. No apology even though I showed her my booking email with 2pm on. Opened the bathroom door and the towel rail fell off the wall over the bath. Glad I wasn't having a soak when it happened. We struggled to get much sleep as there was a very noisy event on with loud music well after 11pm. Breakfast was ok.
Séjour de 1 nuit en décembre 2023
Réponse de Venita le 12 déc. 2023
Dear guest,We are extremely sorry for your negative experience at our hotel. It is of utmost importance to us that all our valued guests receive the highest possible hospitality standards and are disappointed to learn that this was not the case for you. We will review all inputs by you seriously and make amends wherever necessary. Please do not let this deter you from staying with us again at Delta Marriott Hotels, and give us a chance to serve you better. Thank you.Kind regards,Venita Alphonso

2/10 Horrible

Salma

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de Venita le 12 déc. 2023
Dear Ms Salma,thank you for taking the time to leave a review and give us some valuable feedback. We are sorry to learn that on this occasion we did not deliver our usual high standards of hospitality to you, and are truly apologetic. If there is any specific feedback that you wish to highlight, please feel free to reach out to us. At Delta Marriott Hotels we take all recommendations and feedback by our guests very seriously. Thank you.Kind regards,Venita

10/10 Excellent

Eugen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing stay with lovely staff and great food. Very good location and easy parking.
Séjour de 1 nuit en décembre 2023
Réponse de Venita le 6 déc. 2023
Dear Eugen,Thank you so much for your brilliant review score of your stay with us. Valuable feedback like the one you have given helps us perform even better here at Delta Marriott Hotels. Its nice to know that you enjoyed the food and location of the hotel. We look forwards to seeing you stay with us again soon.Kind regards,Venita

10/10 Excellent

DUK WON

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Venita le 12 déc. 2023
Dear guest,Thank you so very much for your high rating regarding your stay at Delta Marriott Hotels. We are glad that you a pleasant stay with us and look forwards to hosting you soon again. Kind regards,Venita

10/10 Excellent

Danielle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely fantastic stay. All round great place. Breakfast was amazing, staff friendly and generally clean. Ace facilities including swimmpool. Would recommend and stay again
Séjour de 2 nuits en décembre 2023
Réponse de Veni le 6 déc. 2023
Dear Danielle,We are extremely pleased with your beautiful review. Thank you for highlighting positive aspects of your stay with us and your valuable feedback will be shared with the rest of our team members. We hope to host you again soon at Delta Marriott Hotels in the near future. Kind regards,Venita Alphonso

8/10 Bien

Helen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All good . Drinks were a little pricey . Staff were really friendly .
Séjour de 1 nuit en novembre 2023
Réponse de Venita le 2 déc. 2023
Dear Helen,Thank you for taking the time to share you feedback with us which is most valuable. This feedback will be share with the rest of our team for their motivation and evaluation as well. We are happy that you enjoyed the most part of your stay at Delta Marriott Hotels and look forwards to hosting you again soon in the near future.Kind regards,Venita

8/10 Bien

Rachel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Cheryl

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Mo

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Venita le 12 déc. 2023
Dear \Mo,We are delighted by your perfect score and thank you for taking the time for leaving us a review. Valuable feedback like yours encourages our team to keep going in the right direction. Please do come stay with us again.Kind regards,Venita

10/10 Excellent

Martin

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Veni le 14 nov. 2023
Dear Martin,We are delighted by your perfect scoring and thank you for the same. Valuable feedback from guest like yourself only drives us to perform better at Delta Marriott Hotels. We are so glad that you had an enjoyable stay with us and look forwards to hosting you again soon.Kind regards,Venita

6/10 Satisfaisant

Bador

Voyage en famille
Les points forts : Personnel et service
Séjour de 1 nuit en novembre 2023
Réponse de Venita le 12 déc. 2023
Dear Bador,We appreciate the time and trouble you have taken to leave us a review. We are sorry to learn that your stay was less than perfect here at Delta Marriott Hotels. It is always our endeavour to provide the best possible service delivery to our guest and it is disappointing that this was not so in your case. We look forwards to having you stay with us again and have another opportunity to serve you better.Kind regards,Venita

8/10 Bien

Baher

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good room size
Good room, good size of room and bathroom but the breakfast was not as I expected. Pancakes not been fresh and been reheated.
Séjour de 1 nuit en novembre 2023
Réponse de Nandan le 12 nov. 2023
Dear Guest, Thank you for choosing to stay at Delta Hotels by Marriott Swindon and for providing your honest feedback.Firstly, please accept my sincere apologies for the disappointing aspects of your stay. Here at the hotel, we aim to provide our guests with an excellent hotel experience and we are so sorry to read that this was not the case during your stay with us. Please be assured that we have taken your comments on board and have shared them with the relevant departments so that we can learn from this and continue to improve our serviceKind regardsDelta Hotels by Marriott Swindon

10/10 Excellent

Lynette

Séjour de 1 nuit en novembre 2023
Réponse de Venita le 12 déc. 2023
Dear Ms. Lynette,We are very grateful for your perfect score and review of your stay at Delta Marriott Hotels. Positive feedback like yours helps us to further perform better. Once again thanks and we hope to see you soon.Kind regards,Venita

8/10 Bien

Brian

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good stay
Good stay, room a decent size and clean, pool was great. Beds were a bit hard and coffee in the morning wasn't great
Séjour de 1 nuit en octobre 2023
Réponse de Veni le 4 nov. 2023
Dear Brian,Thank you so much for taking the time to give us some valuable feedback. We are happy that you found some of our rooms and the pool enjoyable. It is really unfortunate that some of our amenities did not meet our usual high standards. Please be assured your inputs will be reviewed by the concerned department for any improvement. thank you once again and we hope to see you stay with us soon.Kind regards,Venita

10/10 Excellent

Jayesh

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Venita le 1 nov. 2023
Dear guest,Thank you for taking the time to leave us a review and for the lovely high score. We are glad that you enjoyed your stay with us. We look forwards to hosting you soon in the near future again.Kind regards,Venita Alphonso

10/10 Excellent

Janet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was easy to get to old town and parking
Séjour de 1 nuit en octobre 2023
Réponse de Venita le 1 nov. 2023
Dear guest,Thank you so very much for giving us a perfect score which will help us improve our services further. We are glad that the location of our hotel was central and convenient for you. We look forwards to hosting you soon again and present another opportunity to serve you once again.Kind regards,Venita Alphonso

10/10 Excellent

Terry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Veni le 24 oct. 2023
Dear Terry,Thanks so much for your awesome review. We will be sure to share your valuable feedback with the rest of the team for their added motivation. At Delta Marriott Hotels we try our utmost to deliver the best possible inhouse experience to our guest. We hope to see you at our hotel soon again.Kind regards,Venita

10/10 Excellent

Stacie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Veni le 24 oct. 2023
Dear Stacie,We are delighted by your positive review and will be sure to share the same with our other team members. Thank you for taking the time to give us valuable feedback, we seriously appreciate inputs from our guests as this points us in the right direction.Kind regards,Venita

4/10 Médiocre

Cheryl

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Okay…
Appears to be a lot of live in occupants / long stayers.
Séjour de 1 nuit en octobre 2023
Réponse de Veni le 27 oct. 2023
Dear Cheryl,Thank you for taking the time to leave us a review. Our hotel receives bookings from individuals as well families and we welcome all. We are very sorry that your stay was not entirely perfect, and hope that you give us another chance to serve you better next time.Kind regards,Venita

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Few issues in room but overall good :)
Staff at both the reception and breakfast area were great - very friendly and helpful. Room was good size and had a fridge which we found helpful to store chilled water. Breakfast was good - self-service with a good range of food. Lighting in the room was poor - no ceiling lights and when switching on all lamps around the room is was still very poor lighting. I mentioned this to reception. I guess brighter bulbs are needed. The TV had a few issues (YouTube didn't work, I was able to log into BBC iPlayer but it couldn't play any videos, the TV did not recognise HDMI connected to my laptop). I also mentioned these issues to reception. Swimming pool was closed during my stay. Despite these issues, I was overall happy with my stay since the staff were good.
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Matthew

Séjour de 1 nuit en octobre 2023
Réponse de Veni le 8 oct. 2023
Dear guest,We are delighted by your positive review and will share the same with the rest of our team to spur them to do better. Valuable feedback from guest like yourselves help us to work towards providing the best possible hospitality experience to our guests. We hope to host you soon again. Many thanks.Kind regards,Venita Alphonso

10/10 Excellent

SANTI

Séjour de 2 nuits en septembre 2023
Réponse de Veni le 8 oct. 2023
Dear guest,Many thanks for your positive and kind review. Your valuable feedback helps us to perform better and points us in the right direction. Our aim is provide the best possible hospitality experience for our guests, and we are happy this is the case for you. Please do come stay with us again.Kind regards,Venita Alphonso

10/10 Excellent

Tsitsi

Séjour de 1 nuit en septembre 2023
Réponse de Veni le 8 oct. 2023
Dear guest,We are extremely grateful for your awesome review. We are so pleased that you have enjoyed your stay at Delta Marriott Hotels, Swindon. It is valuable feedback like yours which motivates us to keep performing and delivering the best possible experience inhouse to our guests. We look forwards to hosting you in the near future again.Kind regards,Venita Alphonso

8/10 Bien

Daniel

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en septembre 2023
Réponse de Veni le 8 oct. 2023
Dear guest,We are extremely happy and grateful for your review. We have taken your valuable feedback and are already making changes based on your feedback. We hope to host you soon so that you can experience the changes we are in the process of implementing. Thank you once again for your review.Kind regards,Venita Alphonso

10/10 Excellent

Stephen

Quick check in very friendly staff and always willing to help
Séjour de 1 nuit en septembre 2023
Réponse de Veni le 1 oct. 2023
Dear guest,We are delighted by your lovely review. We will be sure to share your valuable feedback with the entire team at Delta Marriott Hotel for their motivation to perform better. Thank you again for your time and we hope to see you stay at our hotel again soon.Kind regards,Venita Alphonso

4/10 Médiocre

Voyageur vérifié

Les points forts : Confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Disappointing
We booked this hotel based on the facilities only to be told on arrival that the pool was closed. We went to use the gym in the evening and could not access it. Security were not able to help and the reception desk was unmanned. Bathroom toilet was dirty and bathroom itself reasonable but not clean. Bedding wasn’t very comfortable. Positive experience was the fact that I called before arrival and asked about the £50 deposit. Lady was extremely friendly and advised that I did not have to pay this - we had no idea that it was expected even though we’d paid the room in full.
Séjour de 2 nuits en septembre 2023
Réponse de venita le 29 sept. 2023
Dear guest,We are extremely sorry for your negative experience during your stay at our hotel. we apologize that all of facilities were not available during your stay, and truly understand how disappointing that could have been for you. We are currently improving facilities based on valuable feedback likes yours and appreciate the time that you have taken to provide this to us. We assure you steps are already being taken based on your inputs. Please do not let this deter you from staying with us again at Delta Marriott Hotels.Kind regards,Venita Alphonso

10/10 Excellent

jay

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en septembre 2023
Réponse de Veni le 8 oct. 2023
Dear guest,Thank you so much for your brilliant review of us. Valuable feedback like yours only helps our team to better perform. We are so glad that you had an enjoyable stay with us. Please do come back again soon.Kind regards,Venita Alphonso