Avis sur Super 8 by Wyndham El Dorado
Super 8 by Wyndham El Dorado
2530 W Central Butler, El Dorado, KS
Avis
6,8
6,8/10
Propreté
7,0/10
Personnel et service
6,2/10
Équipements
6,6/10
Infrastructures et conditions de l’hébergement
6,6/10
Écoresponsabilité
Avis
5 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 8 avr. 2024
Dear Kathy,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
10/10 Excellent
Elizabeth
5 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 6 avr. 2024
Dear Guest,I want to thank you for sharing such encouraging feedback by giving a 5-star.Your appreciation motivates us to strive harder to provide the best of services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely,Hotel Manager
4/10 Médiocre
Rebekah
Voyage en famille avec de jeunes enfants
18 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Rebekah
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 19 mars 2024
Dear Rebekah,We sincerely apologize for the inconvenience you encountered during your stay. It's disappointing to hear about the repairs needed in your room and the challenges with breakfast selection and timing. Additionally, we apologize for any difficulties you experienced with our desk staff and the discrepancy in charges. Your feedback is incredibly valuable, and we're addressing these issues promptly to ensure a more seamless experience for our guests in the future. We appreciate your patience and understanding, and we hope to have the opportunity to better serve you on a future visit. Sincerely, Hotel Manager
4/10 Médiocre
Twyla
16 mars 2024
Twyla
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 18 mars 2024
Dear Twyla,We are truly sorry to hear about your disappointing experience. Your feedback regarding the cleanliness, lack of towels, and difficulties reaching the front desk is deeply concerning and does not meet the standards we strive for. We apologize for the inconvenience and frustration caused. Rest assured, we'll address these issues immediately to ensure improvements are made. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
4/10 Médiocre
Douglas, Mosinee
Voyage en famille, Voyage avec des animaux de compagnie
9 mars 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Douglas
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 11 mars 2024
Dear Douglas,Thanks for your kind feedback. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
2/10 Horrible
Brenda
Voyage en couple
8 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brenda
Séjour de 3 nuits en février 2024
Réponse de Hotel Manager le 11 mars 2024
Dear Brenda,We sincerely apologize for the unacceptable experience you had during your stay. Your feedback is concerning, and we deeply regret the issues with the remodeling, cleanliness, and disruptive staff behavior. This falls short of our standards, and we take your comments seriously. We will address these issues promptly to ensure a more pleasant experience for our guests. We hope to have the opportunity to make amends in the future.Sincerely, Hotel Manager
6/10 Satisfaisant
Rocky
Voyage d’affaires
7 mars 2024
Les points forts : Personnel et service
Rocky
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 8 mars 2024
Dear Rocky,Thank you for your fabulous feedback. We're glad to hear that we met your expectations within your budget. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager
2/10 Horrible
Brook
Voyage en famille
29 janv. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Brook
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Manager. le 30 janv. 2024
Dear Brook,Thank you for your kind feedback. we are disappointed to note that your overall experience of the stay was unsatisfactory. we will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager
4/10 Médiocre
Stacie
Voyage en famille
17 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stacie
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager. le 17 janv. 2024
Dear Stacie,We are sincerely sorry to hear about your disappointing experience. Cleanliness and providing essential amenities are top priorities for us, and it's disheartening to learn that we fell short during your stay. Please accept our apologies for any inconvenience caused. We take your feedback seriously, and we will address these issues promptly to ensure they are not repeated. We hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager
8/10 Bien
Daniel
16 janv. 2024
Les points forts : Propreté et personnel et service
Daniel
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager. le 17 janv. 2024
Dear Daniel,Thank you for the wonderful feedback! We're thrilled to hear that you found our staff helpful and friendly. Providing excellent customer service is a top priority for us, and we appreciate your acknowledgment. We value your feedback and look forward to serving you again in the future!Sincerely, Hotel Manager
2/10 Horrible
Jeff
31 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worst Hotel In North America
Jeff
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Manager. le 1 janv. 2024
Dear Jeff,We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager
4/10 Médiocre
Sandra
28 déc. 2023
Sandra
Séjour de 3 nuits en décembre 2023
Réponse de Hotel Manager. le 29 déc. 2023
Dear Sandra,Thank you for your kind feedback. We're pleased to hear that you found the sheets clean and the bed comfortable. We apologize for any cleanliness issues with the bathtub and will address this promptly. Your feedback about the breakfast offerings is noted, and we'll work to improve the variety and availability of items. We appreciate your input and hope to have the opportunity to enhance your experience in the future.Sincerely, Hotel Manager
6/10 Satisfaisant
Chris
22 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chris
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager. le 23 déc. 2023
Dear Chris,Thanks so much for your very kind feedback. We sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager
10/10 Excellent
Stephanie
Voyage en famille
10 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephanie
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Manager. le 11 déc. 2023
Dear Stephanie,Thank you for taking the time to share your feedback with us. We appreciate your understanding regarding the challenges of maintaining hallway cleanliness. We're delighted to hear that your room amenities, including the restroom and shower, met your expectations. We look forward to welcoming you back on your future travels. Sincerely, Hotel Manager
2/10 Horrible
Brandi
Voyage d’affaires
8 déc. 2023
Les points forts : Propreté
Les points faibles : Confort de la chambre
Speak
Brandi
Séjour de 10 nuits en novembre 2023
Réponse de Hotel Manager. le 11 déc. 2023
Dear Brandi,Thank you for sharing your experience with us. We're pleased to hear that the room was nice and clean, contributing to a positive aspect of your stay. However, we apologize if there were challenges in understanding the staff. Your feedback is important, and we'll use it to address any communication issues to ensure a more comfortable experience for our guests. We hope to have the opportunity to welcome you back for an even better stay in the future. Sincerely, Hotel Manager
10/10 Excellent
Yvonne
8 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Yvonne
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager. le 11 déc. 2023
Dear Yvonne,Thank you for your feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visit.Sincerely, Hotel Manager
2/10 Horrible
Lisa
Voyage en famille, Voyage en groupe
6 déc. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lisa
Séjour de 8 nuits en novembre 2023
Réponse de Hotel Manager. le 11 déc. 2023
Dear Lisa,Thank you for your kind feedback. We sincerely apologize for the multiple issues you encountered during your stay. The cleanliness, maintenance, noise disturbances, and billing concerns are not reflective of the standard we aim to provide for our guests. Your feedback is invaluable, and we assure you that we take these matters seriously. We will address these issues internally to ensure improvements are made. We appreciate your understanding, and if your travels bring you back to the area, we hope to have the opportunity to provide you with a significantly improved and more comfortable experience. We apologize for any inconvenience caused.Sincerely, Hotel Manager
2/10 Horrible
Janna
27 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Janna
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager. le 29 nov. 2023
Dear Janna,We are sorry to hear about the issues you encountered during your stay. A flickering light and a less-than-pleasant bottle of hand sanitizer can certainly affect the quality of your experience. It's important to address such concerns with the hotel staff or management promptly. They may be able to resolve the light issue and ensure a more pleasant environment for you. Your feedback is valuable, and sharing your specific experiences with the hotel management can help them make improvements.Sincerely, Hotel Manager
4/10 Médiocre
Wendy
Voyage en famille avec de jeunes enfants
27 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wendy
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager. le 29 nov. 2023
Dear Wendy,We have taken note of your remark about the bugs issue during your stay. We are regularly taking pest control measures on our property but will check it further. Anyhow, our apologies for the inconvenience. This is not a regular feature of our hotel but your patronage is important to us. Please do consider. Sincerely, Hotel Manager
6/10 Satisfaisant
Jessica
27 nov. 2023
Jessica
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager. le 29 nov. 2023
Dear Jessica,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the three stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again.Sincerely, Hotel Manager
6/10 Satisfaisant
Rod
18 nov. 2023
Les points faibles : Propreté
Rod
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager. le 20 nov. 2023
Dear Rod,The cleanliness issues you encountered have been addressed with our housekeeping team and we will improve our process to ensure to reach the highest standards, Housekeeping staff received additional training in the level of cleanliness required of them as our employees. We’re involved in a continuous improvement process aimed at making this hotel better than ever before, and we’ll use your feedback to help us improve.Sincerely, Hotel Manager
2/10 Horrible
Ruby
18 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ruby
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 19 nov. 2023
Dear Guest,We sincerely apologize to hear that your experience did not meet your expectations. Your feedback is important to us, and we would appreciate more details about the issues you encountered to address them promptly. Please feel free to share any specific concerns you may have, and we are committed to making improvements for a better guest experience in the future.Sincerely,Hotel Manager
4/10 Médiocre
Melissa
Voyage en famille, Voyage en couple
4 nov. 2023
Melissa
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 5 nov. 2023
Dear Guest,We apologize for the inconveniences you experienced during your stay. Your feedback regarding the shower/bath, drain, and the cleanliness of the towel is essential, and we take it seriously. We will address these issues promptly to ensure a better experience for our guests in the future. Thank you for bringing these concerns to our attention.Sincerely,Hotel Manager
2/10 Horrible
Brenda
Voyage en famille
28 oct. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brenda
Séjour de 3 nuits en octobre 2023
Réponse de Hotel Manager le 31 oct. 2023
Dear Brenda,We are sorry that some maintenance and housekeeping issues detracted so much from your stay with us. We’re taking action to make this hotel a better place than ever before and we encourage you to give us another try. We take real pride in providing the best possible guest experience, and we regret that we let you down. Please visit us again.Sincerely,Hotel Manager
2/10 Horrible
Roxanne
20 oct. 2023
Roxanne
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager. le 10 nov. 2023
Dear Roxanne,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
2/10 Horrible
peter
17 oct. 2023
peter
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 19 oct. 2023
Dear Peter,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert. Sincerely, Hotel Manager
2/10 Horrible
randolph
Voyage en famille avec de jeunes enfants
16 oct. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
randolph
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Manager. le 16 oct. 2023
Dear randolph,We are sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience.Sincerely,Hotel Manager
2/10 Horrible
Abigail
Voyage en famille, Voyage avec des animaux de compagnie, Voyage en couple
7 oct. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Abigail
Réponse de Hotel Manager le 8 oct. 2023
Dear Guest,We're truly sorry to hear about the issues you encountered during your stay. This is not the experience we aim to provide to our guests, and we apologize for the inconvenience you faced. Your feedback is important to us, and we will investigate these matters to ensure they are addressed appropriately. Regarding the deposit, it's common for hotels to place a hold on funds, which is typically released after a few business days. However, we understand your concern, and we will look into this as well.We appreciate you bringing these concerns to our attention, and we are committed to improving our services. We hope you will consider giving us another chance in the future to provide you with a better experience.Sincerely,Hotel Manager
4/10 Médiocre
Jeffrey
Voyage en famille
5 oct. 2023
Les points faibles : Personnel et service et équipements
Jeffrey
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 6 oct. 2023
Dear Jeffrey,We are truly sorry to hear about the inconvenience you experienced during your recent visit. This is certainly not the level of service we strive to provide to our valued guests. We will investigate the issue thoroughly to ensure it doesn't happen again in the future.Sincerely,Hotel Manager
6/10 Satisfaisant
Travis
2 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Travis
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Manager le 3 oct. 2023
Dear Travis,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
2/10 Horrible
Brandon
1 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Disappointed
Brandon
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 3 oct. 2023
Dear Brandon, We are very sorry to read about the poor experience you had during your stay. We fully understand your disappointment and frustration due to the multiple issues you have mentioned. We shall surely check and take action for improvement. This is a matter of concern and not a regular feature of our hospitality. Customer satisfaction is paramount to us. Request your understanding and continued patronage.Sincerely,Hotel Manager
2/10 Horrible
Matthew
Voyage en famille
1 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Matthew
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Manager le 2 oct. 2023
Dear Matthew,Thanks for taking the time to share your experience. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely,Hotel Manager
4/10 Médiocre
Myrna
28 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Myrna
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 30 sept. 2023
Dear Guest,We appreciate your feedback regarding the condition of the hallway carpet and the cleanliness and supplies in the breakfast area. We apologize for falling short of your expectations in these areas. Your comments are noted, and we will take immediate steps to address these issues to ensure a more pleasant stay for our guests.Sincerely,Hotel Manager
2/10 Horrible
Gwen
19 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible Experience
Gwen
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 21 sept. 2023
Dear Guest,We are truly sorry to hear about your unsatisfactory experience during your stay. Please accept our sincere apologies, this is indeed very unfortunate. We shall surely check and take action for improvement. This is a matter of concern and not a regular feature of our hospitality. Customer satisfaction is paramount to us. Request your understanding and continued patronage.Sincerely,Hotel Manager
6/10 Satisfaisant
Stephanie
Voyage d’affaires
6 sept. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Stephanie
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 8 sept. 2023
Dear Stephanie,Thank you for providing a rating for your experience. We appreciate your feedback and would love to know more about your stay to better understand how we can improve and meet your expectations. If there are any specific areas where we fell short, please let us know so that we can address them accordingly. We hope to see you again soon.Sincerely,Hotel Manager
2/10 Horrible
Steven
4 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Steven
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 5 sept. 2023
Dear Steven,Thank you for your kind feedback. we are disappointed to note that your overall experience of the stay was unsatisfactory. we will verify the reality and take action to prevent such happenings in the future.Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way.Sincerely,Hotel Manager
10/10 Excellent
Dorinda
3 sept. 2023
Dorinda
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 25 sept. 2023
Dear Dorinda,Thanks for staying with us and five star rating. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another great stay that you’re sure to like again. Sincerely, Hotel Manager
4/10 Médiocre
Voyageur vérifié
27 août 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not Great
Voyageur vérifié
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager. le 28 août 2023
Dear Guest,Thank you for your kind feedback. we are disappointed to note that your overall experience of the stay was unsatisfactory. we will verify the reality and take action to prevent such happenings in the future.Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way.Sincerely,Hotel Manager
2/10 Horrible
Lisa
Voyage en groupe
25 août 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lisa
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager. le 26 août 2023
Dear Lisa,We are distressed to see your comments. We apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager
4/10 Médiocre
karen
Voyage en famille avec de jeunes enfants
30 juil. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
karen
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 2 août 2023
Dear Guest,Thank you for your feedback. We apologize for the inconvenience you experienced during your overnight stay. We understand the importance of providing a comfortable and pleasant experience for all our guests.We take your comments seriously, and we will address the issues you mentioned with the beds, TV, towels, and sheets to ensure improvements are made.Your feedback is invaluable, and we hope you will consider giving us another chance in the future to provide you with a more satisfactory stay. Thank you for choosing to stay with us.Sincerely,Hotel Manager
10/10 Excellent
Oscar
29 juil. 2023
Oscar
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 18 août 2023
Dear Guest,Thank you for your 5 out of 5 rating and your valuable feedback. We're thrilled you enjoyed our excellent service, clean rooms, and convenient location. We appreciate your input on limited dining options and Wi-Fi connectivity; we're actively addressing these areas to enhance your next stay. We look forward to welcoming you back.Sincerely,Hotel Manager
2/10 Horrible
Laura
Voyage en famille, Voyage en groupe
22 juil. 2023
Laura
Séjour de 3 nuits en juillet 2023
Réponse de Hotel Manager le 25 juil. 2023
Dear Guest,We apologize for the negative experience you had during your stay. Your feedback is valuable to us, and we're sorry to hear about the issues you encountered with the reservation, key cards, AC, TV, pests, front desk availability, and housekeeping. We take guest satisfaction seriously, and we regret that we fell short of meeting your expectations.Your concerns will be shared with the management team to address and rectify these issues promptly. We're committed to improving our services and ensuring a more pleasant experience for our guests in the future.Thank you for bringing these matters to our attention, and we hope you'll reconsider staying with us again in the future, so we can provide you with a more positive and enjoyable experience. If you have any further questions or need assistance, please don't hesitate to reach out to us directly.Sincerely,Hotel Manager
2/10 Horrible
Geovany
15 juil. 2023
Geovany
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 5 août 2023
Dear Guest,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
2/10 Horrible
charles
15 juil. 2023
Les points faibles : Personnel et service
charles
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 17 juil. 2023
Dear Guest,Thank you for bringing these concerns to our attention. We apologize for the inconvenience you experienced during your stay. It is our policy to require a security deposit, but we understand the importance of providing a receipt for transparency. We will address this issue with our staff to ensure that receipts for deposits are promptly provided in the future.We also apologize for the difficulties you faced with the door lock and the delay in getting the TV to work. These issues should not have occurred, and we will investigate the matter further to prevent such occurrences in the future.We appreciate your feedback, as it helps us improve our services. We value your patronage and hope to have the opportunity to provide you with a more pleasant experience should you choose to stay with us again. If you have any further concerns or require assistance, please do not hesitate to contact us directly.Sincerely,Hotel Manager
10/10 Excellent
Maksim, Prior Lake
11 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maksim
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 11 juil. 2023
Dear Guest,I'm glad to hear that your overall experience was good. If you have any more questions or need further assistance, feel free to let me know.Sincerely,Hotel Manager
10/10 Excellent
Olivia
9 juil. 2023
Olivia
Séjour de 2 nuits en juillet 2023
Réponse de Hotel Manager le 11 juil. 2023
Dear Guest,Thanks for staying with us and giving us a 10-star rating. We appreciate your awesome feedback. Hope you will visit us again soon for another memorable stay.Sincerely,Hotel Manager
4/10 Médiocre
Anthony
5 juil. 2023
Anthony
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 7 juil. 2023
Dear Guest, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focused to improve that. Anyway, your feedback is important to us and you can contact at any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again.Sincerely, Hotel Manager
6/10 Satisfaisant
Voyageur vérifié
4 juil. 2023
Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
Bad service
Voyageur vérifié
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 7 juil. 2023
Dear Guest,We apologize for the lack of service and the issues you experienced during your stay. It's important to us that our guests receive clear communication and are provided with all the necessary information to ensure a comfortable stay, and we're sorry if we fell short in this regard.We apologize for not informing you about the location of your room, breakfast time, and check-out time. This is not the level of service we strive to provide, and we will address this with our staff to ensure proper communication with guests in the future.We're sorry to hear about the trouble you encountered when trying to access your room and the issues with the foot towel and curtain. These are not the standards we uphold, and we appreciate you bringing them to our attention.We understand your decision not to stay with us again, but we sincerely apologize for the inconvenience and frustration you experienced. Your feedback is important to us, and we will use it to improve our services and better meet the expectations of our guests.If there is anything else we can do to address your concerns or if you have any further comments or questions, please let us know. We value your feedback and appreciate the opportunity to improve.Sincerely,Hotel Manager
2/10 Horrible
James, Austin
2 juil. 2023
James
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 25 juil. 2023
Dear Guest, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focused to improve that. Anyway, your feedback is important to us and you can contact at any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again.Sincerely, Hotel Manager
4/10 Médiocre
Tasha
Voyage en famille
24 juin 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tasha
Séjour de 1 nuit en juin 2023
Réponse de Hotel Manager le 28 juin 2023
Dear guest,We are so sorry to hear that your experience with the mini fridge, TV, and air conditioning was not the best. We take great pride in making sure our guests are comfortable and satisfied, so it is disheartening that we did not fulfill that goal. We are glad to hear you were able to move back to the first room and have a better experience. If you would like to provide us with more details of your stay, please don't hesitate to contact us. We would love to make it up to you.Sincerely,Hotel Manager