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Avis sur Arabella Hotel Golf & Spa

5 out of 5
Arabella Hotel Golf & Spa
R44 Kleinmond, Kleinmond, Western Cape

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 102 avis sur 243." "
Note des voyageurs de 8 (Bien), d’après 86 avis sur 243." "
Note des voyageurs de 6 (Satisfaisant), d’après 34 avis sur 243." "
Note des voyageurs de 4 (Médiocre), d’après 16 avis sur 243." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 243." "

8,8/10

Propreté

8,0/10

Personnel et service

8,8/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

8/10 Bien

Celine

Les points forts : Propreté, personnel et service, équipements
Séjour de 4 nuits en avril 2022
Réponse de Michael Phillipson le 17 août 2022
Dear Celine Thank you so much for your stay at Arabella Hotel Golf and Spa. We are delighted that you enjoyed your experience with us and we look forward to welcoming you back in the near future. Kind regards, Michael Phillipson General Manager

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Propreté
Alter Fancourt, very disappointed : by the pro shop, by the practice (no balls, we had to expect to have balls); the place is noisy, with lot of children; we wanted to relax and to be quiet...it wasn ‘t...
Séjour de 1 nuit en mars 2019

6/10 Satisfaisant

Voyageur vérifié

Séjour de 1 nuit en mars 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A relaxing stay at the Arabella
A very relaxing stay at the Arabella, the staff is great and the spa treatments are divine. The only thing that needs fixing is the internet that does not really work in the rooms, but the rest is good.
Séjour de 1 nuit en mai 2018

8/10 Bien

olivier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Nathalie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Alvaro Augusto

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
golf couse , and rooms very good service has to be better
Séjour de 1 nuit en mars 2024
Réponse de Paul le 24 mars 2024
Dear AlvaroThank you so much for your recent visit to Arabella Hotel, Golf & Spa and for taking the time to complete a review.We are please to see that you enjoyed your stay and the Hotel.We look forward to welcoming you back to Arabella Hotel, Golf & Spa in the near future.Kind regards,Paul GibsonDeputy General Manager

8/10 Bien

Mitja, Rostock

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Ok, sehr große Zimmer. Gutes Restaurant. Einrichtung der Zimmer in die Jahre gekommen. Außenpool nicht richtig sauber
Séjour de 1 nuit en février 2024
Réponse de Paul le 25 févr. 2024
Dear MitjaThank you so much for your recent visit to Arabella Hotel Golf & Spa and for taking the time to complete a review.We are pleased to see that you enjoyed your overall stay. We have constructively shared your comments with our Development Team for consideration.Our Team look forward to welcoming you back to Arabella Hotel Golf & Spa in the near future.Kind regards,Paul GibsonDeputy General Manager

8/10 Bien

berend

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Very nice golfcourse. Enough to play for. Beautiful accommodation. Little bit “big” for personal treatment. Nice pool and wellness area. Gym is ok. Restaurant ok . Not fine dining, casual. Our room was more than excellent. King Suite 531. We view on pool and hole 8 and estuarium.
Séjour de 3 nuits en janvier 2024
Réponse de Michael le 9 févr. 2024
Dear BerendThank you so much for your recent visit to Arabella Hotel Golf & Spa and thank you for your most valuable feedback regarding your experience with us.We are delighted that you enjoyed your stay and we all look forward to welcoming you back to Arabella Hotel Golf & Spa in the near future.Kind regards,Michael PhillipsonGeneral Manager

10/10 Excellent

Mr Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Michael le 9 févr. 2024
Dear Mr RichardThank you so much for your recent visit to Arabella Hotel Golf & Spa and thank you for your most valuable feedback regarding your experience with us.We are delighted that you enjoyed your stay and we all look forward to welcoming you back to Arabella Hotel Golf & Spa in the near future.Kind regards,Michael PhillipsonGeneral Manager

8/10 Bien

Franziska

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cooler Pool und spa, leider keinen Auslauf.
Séjour de 1 nuit en novembre 2023
Réponse de GM le 23 déc. 2023
Hi Franziska, thanks for your feedback which we will certainly consider

10/10 Excellent

Kathryn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved staying at beautiful Arabella! The golf course was immaculate and we loved getting spa treatments as well. The food at the hotel was also 5 star and service was amazing. Beautiful property! We would definitely recommend staying here and coming here again!
Séjour de 2 nuits en octobre 2023
Réponse de GM le 23 déc. 2023
Dear KathrynThank you so much for your very kind comments and high rating. We are delighted that you enjoyed your stay at Arabella Hotel Golf & Spa.We look forward to welcoming you back in the near future.Kind regards,Michael PhillipsonGeneral Manager

8/10 Bien

Gordon

Voyage en couple
Les points forts : Propreté et personnel et service
Beautiful location, stunning golf course, friendly staff, lovely spa treatments. For the class of the hotel it is beginning to a bit tired. Restaurant food disappointing for the standard of the hotel.
Séjour de 2 nuits en mai 2023

10/10 Excellent

Colin

Séjour de 2 nuits en février 2023

10/10 Excellent

Donald

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is an excellent hotel in which to pass a few days whilst in the area of Hermanus. The facilities are superb.
Séjour de 3 nuits en février 2023

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely fantastic service and staff with a great golf course on property.
Séjour de 5 nuits en février 2023
Réponse de Michael Phillipson le 17 févr. 2023
Dear DanielThank you so much for your recent visit to Arabella Hotel Golf & Spa. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future.Kind regards,Michael PhillipsonGeneral Manager

10/10 Excellent

Stephanie

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Wonderful getaway
Lovely hotel with a nice pool, beautiful room and great golf course. There are trails to walk on. The spa was perfect. Only complaint would be the slow service in the restaurant.
Séjour de 2 nuits en février 2023
Réponse de Michael Phillipson le 17 févr. 2023
Dear StephanieThank you so much for your recent visit to Arabella Hotel Golf & Spa. We are delighted that you enjoyed your stay with us overall.We have constructively shared your comments with our Restaurant Team to assist us in improving our service delivery standards.We look forward to welcoming you back in the near future.Kind regards,Michael PhillipsonGeneral Manager

10/10 Excellent

J.B.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en novembre 2022
Réponse de Michael Phillipson le 27 déc. 2022
Dear J.B.Thank you so much for your recent visit to Arabella Hotel Golf & Spa.We are delighted that you enjoyed your stay jwith us and thank you cfor your high rating, much appreciated.Kind regards,Michael PhillipsonGeneral Manager

10/10 Excellent

Dietwin Johann

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful hotel within a country club. Amazing views and good food.
Séjour de 3 nuits en novembre 2022
Réponse de Michael Phillipson le 27 déc. 2022
Dear DietwinThank you so much for your recent visit to Arabella Hotel Golf & Spa.We are delighted that you enjoyed your stay jwith us and thank you cfor your high rating, much appreciated.Kind regards,Michael PhillipsonGeneral Manager

6/10 Satisfaisant

Varshini

Voyage en famille
Used to be a great hotel now it's just ok. Rooms a bit dated, but es
Séjour de 2 nuits en octobre 2022
Réponse de Michael Phillipson le 27 déc. 2022
Dear VarshiniThank you so much for your recent visit to Arabella Hotel Golf & Spa.Your comments have been shared with our Development Team for consideration. Kind regards,Michael PhillipsonGeneral Manager

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2022
Réponse de Michael Phillipson le 29 juil. 2022
Dear Michael Thank you so much for your recent stay at Arabella Hotel Golf & Spa and thank you for your high rating - much appreciated. We look forward to welcoming you back to Arabella Hotel Golf & Spa in the near future. Kind regards, Michael Phillipson General Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful getaway for the Easter weekend
Lovely, comfortable stay for 2 nights. The resort, grounds and surrounding estuary/ wetlands are beautiful. Welcoming and friendly staff especially in the lounge area. Child friendly which was a major plus for us. The staff are very attentive and go out of their way to accomodate you. Awesome breakfasts with a good variety of options. The lady making the flapjacks/ pancakes deserves a shoutout! Absolutely delicious! Not to mention the ladies manning the egg stations! The eggs benedict and omlettes were spot on! Rooms are comfortable and clean. Overall great facilities and highly recommended. We would definitely return. And not to forgot - the live entertainment both on Saturday and Sunday evening were great! Thank you for an awesome stay Arabella!
Séjour de 2 nuits en avril 2022
Réponse de Michael Phillipson le 26 avr. 2022
Thank you so much for your lovely review regarding your recent stay at Arabella Hotel Golf & Spa and thank you for your high rating - much appreciated. We are delighted that you enjoyed your experience with us and we look forward to welcoming you back to Arabella Hotel Golf & Spa in the near future. Kind regards, Michael Phillipson General Manager

8/10 Bien

UNO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2022
Réponse de Michael Phillipson le 20 mars 2022
Dear Uno Thank you so much for your recent stay at Arabella Hotel Golf & Spa. We hope to welcome you back in the near future. Kind regards, Michael Phillipson General Manager

10/10 Excellent

Berit

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en mars 2022
Réponse de Hannes le 19 mars 2022
Dear Berit Thank you for choosing the Arabella Hotel, Golf and Spa for your stay in the Kogelberg area. We appreciate your positive feedback. Kind regards Hannes

10/10 Excellent

Terence

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Happy chap
Séjour de 2 nuits en février 2022
Réponse de Hannes le 22 févr. 2022
Dear Terence Thank you for your positive feedback. It is highly appreciated. We look forward in welcoming you back to the Arabella Hotel, Golf and Spa. Kind regards Hannes

10/10 Excellent

Jakob

Séjour de 1 nuit en février 2022
Réponse de Hannes le 19 févr. 2022
Dear Jakob Thank you for your valuable feedback and thank you for choosing the Arabella Hotel, Golf and Spa for your visit to the Kogelberg area. Warm regards Hannes Human

10/10 Excellent

Daniel

Séjour de 1 nuit en février 2022
Réponse de Hannes le 19 févr. 2022
Dear Daniel I hope all is well? Thank you for your valuable feedback and for choosing the Arabella Hotel, Golf and Spa for your visit too the Kogelberg area. Your feedback is greatly appreciated. Kind regards Hannes Human

10/10 Excellent

Bennie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2021
Réponse de Michael Phillipson le 28 déc. 2021
Dear Bennie Thank you so much for your recent visit to Arabella Hotel Golf & Spa and thank you for your high rating. We are delighted that you enjoyed your stay and we look forward to welcoming you back in the near future. Kind regards, Michael Phillipson General Manager

10/10 Excellent

DC

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2021
Réponse de Michael Phillipson le 13 déc. 2021
Dear DC, thank you so much for your recent stay at Arabella Hotel Golf & Spa and thank you for your wonderful feedback. We are so happy to hear that you enjoyed your stay and we look forward to welcoming you back to Arabella Hotel Golf & Spa in the near future. Kind regards, Michael Phillipson General Manager

10/10 Excellent

susanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Schönes Golfhotel
Sehr schöner , entspannter Aufenthalt
Séjour de 1 nuit en novembre 2021
Réponse de Michael Phillipson le 20 nov. 2021
Dear Susanne Thank you so much for your recent visit to Arabella Hotel Golf & Spa and thank you for your very valuable feedback. We are delighted that you enjoyed your experience with us and we look forward to welcoming you back in the near future. Kind regards, Michael Phillipson General Manager

10/10 Excellent

Ilias

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2021
Réponse de Michael Phillipson le 20 oct. 2021
Thank you so much for your recent visit to Arabella Hotel Golf & Spa and thank you for your high rating. We look forward to welcoming you back in the near future. Kind regards, Michael Phillipson General Manager

8/10 Bien

Grant

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2021
Réponse de Michael Phillipson le 17 sept. 2021
Dear Grant Thank you so much for your recent stay at Arabella Hotel Golf & Spa and thank you for your high rating - much appreciated. We hope to have the opportunity of welcoming you back in the near future. Kind regards, Michael Phillipson General Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Arabella Review
Stay was good but not excellent, small things missing for 5 stars. Breakfast service a bit slow.
Séjour de 1 nuit en juin 2021
Réponse de Michael Phillipson le 17 juin 2021
Thank you so much for your recent stay at Arabella Hotel Golf & Spa and thank you for your most valuable feedback - much appreciated. Your comments have been constructively shared with the Team to assist us with improving our service delivery standards. We look forward to welcoming you back to Arabella Hotel Golf & Spa in the near future. Kind regards, Michael Phillipson General Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a breath of fresh air to enter through the gates at Arabella! Beautiful, tranquil and breathtaking! All the amenities and food are next level. It is the place to go for rest, golf, and relaxation. The spa was wonderful. We were really impressed with the staff. Can’t wait to get back!
Séjour de 2 nuits en juin 2021
Réponse de Michael Phillipson le 5 juin 2021
Thank you so much for your comments regarding your recent experience at Arabella Hotel Golf & Spa. We are delighted that you enjoyed your stay with us and we all look forward to welcoming you back in the near future. Kind regards, Michael Phillipson General Manager

8/10 Bien

Shahida

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2021
Réponse de . le 6 avr. 2021
Dear Shahida Thank you so much for your high rating, much appreciated. We are delighted that you enjoyed your stay with us and we hope to have the opportunity of welcoming you back to Arabella Hotel Golf & Spa in the near future. Kind regards, Michael Phillipson General Manger

8/10 Bien

Diane

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Great views and location
Great location. Wonderful views and facilities. Pockets of good service but overall staff morale low and could be felt through inconsistent service levels experienced.
Séjour de 5 nuits en décembre 2020
Réponse de Michael Phillipson le 26 avr. 2022
Dear Diane Thank you for your comments regarding your stay at Arabella Hotel Golf & Spa. We have constructively communicated your comments to our Team to assist with improving our service delivery standards and consistency. We hope to have the opportunity of welcoming you back to Arabella Hotel Golf & Spa in the near future. Kind regards, Michael Phillipson General Manager

10/10 Excellent

JM

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exceptional servise and accommodation
Fantastic service, beautiful setting, could not ask for better.
Séjour de 2 nuits en novembre 2020
Réponse de Michael Phillipson le 26 avr. 2022
Dear JM Thank you so much for your high rating and for sharing your feedback with us. The Team were delighted to receive your feedback and hear that you had an an enjoyable stay with us. We look forward to welcoming you back to Arabella Hotel Golf & Spa in the near future. Kind regards, Michael Phillipson General Manager

10/10 Excellent

Caron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Arabella
we were very happy - difficult to get a spa appointment - hotel staff were very good - lovely views - golf course fantastic - great room -
Séjour de 3 nuits en septembre 2020

10/10 Excellent

AHM

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2020
Réponse de Maghmoed Alexander le 24 sept. 2020
Good day, Thank you so much for your review. It is greatly appreciated.

8/10 Bien

Jürg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect location but bad food
Great location, amazing service, terrible food
Séjour de 7 nuits en janvier 2020

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We
Séjour de 1 nuit en janvier 2020

10/10 Excellent

LUCIANO

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2019

8/10 Bien

Alan

Séjour de 3 nuits en décembre 2019

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté
Great location - although golf course meant we couldn't walk around the best views. Staff all very friendly and helpful but not adequately trained due to lack of supervision/management. Did not match the 5 star standard as per Expedia. Check in experience was poor (room not fully serviced!) with management response dismissive/lacking in customer service.
Séjour de 3 nuits en décembre 2019

10/10 Excellent

Johanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en novembre 2019

10/10 Excellent

Mapule

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Heaven on earth
I had the most amazing experience and will definitely come back. The view, the service, the quality, the environment....everything about this place is just so amazing. I absolutely loved it.
Séjour de 1 nuit en septembre 2019

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 9 nuits en août 2019

10/10 Excellent

Koji

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2019

10/10 Excellent

Karin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastisk hotel til pengene
Skønt ophold i afslappende og sikrede omgivelser. Spa og gym var i fremragende stand og kunne bruges til seriøs træning. De sikrede omgivelser gjorde også en løbetur udenfor ved solnedgang muligt, hvilket ellers ikke er tilrådeligt i SA. Restaurant og roomservice var superfint og til overkommelige priser. Eneste minus som jeg ser det var lidt strikse poolregler såfremt man rejser med børn, hvilket vi ikke gjorde denne gang. Men vi kommer helt sikkert tilbage - også med børn.
Séjour de 1 nuit en juillet 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Großzügiges Hotel mit großartigem Service
Großzügiges Golfhotel, das durch die offene Bauweise die Weite der afrikanischen Landschaft ins Haus holt. Sensationell zuvorkommender und aufmerksamer Service (besonders Elliot)!
Séjour de 1 nuit en juillet 2019