Extérieur
Vérifier la disponibilité

Avis sur Holiday Inn Express Leeds East, an IHG Hotel

3 out of 5
Holiday Inn Express Leeds East, an IHG Hotel
2 Aberford Road, Oulton, Leeds, England

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 254 avis sur 627." "
Note des voyageurs de 8 (Bien), d’après 256 avis sur 627." "
Note des voyageurs de 6 (Satisfaisant), d’après 76 avis sur 627." "
Note des voyageurs de 4 (Médiocre), d’après 33 avis sur 627." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 627." "

8,8/10

Propreté

9,0/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

Avis

8/10 Bien

mickael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A recommander!!!!
Hotel sympathique a un prix correct,acces a leeds centre assez direct et personnel agreable, tout pour passer un bon sejour !

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Satisfait

8/10 Bien

franck, lorient

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ici le client est roi
Hotel situé à proximité d'un restaurant qui évite d'en chercher un quand on arrive tard le soir. Par contre, le GPS a eu un peu de mal à le localiser. Sinon, pas de surprise, il s'agit bien d'un Holiday Inn Express et ses prestations. Cet hotel mériterait un ravalement de façade extérieur. Quant à la propreté et la qualité des chambres, c'est parfait. Beaucoup plus beau à l'intérieur qu'à l'extérieur. Un point important à soulever : l'extrême gentillesse et qualité d'accueil de la gérante.Ici le client est roi !!!

6/10 Satisfaisant

pierre, b

Les points forts : Propreté
Les points faibles : Confort de la chambre
En route vers Edimbourg
Tres bien mais chambres étroitres.

6/10 Satisfaisant

Herve, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bon emplacement pour une étape entre york et Leeds
Sejour agréable, bon accueil. Point négatif le sofa très inconfortable, impossible d y dormir normalement à deux

10/10 Excellent

hamel, france

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
service impeccable
Très belle nuit dans cet hôtel (chambre très agréable, accueil chaleureux,...), parfait

8/10 Bien

Couple + 2 ados

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon rapport qualité prix
Chambre propre et confortable. Salle de bains impeccable. Ambiance calme. Le lit d'appoint est un canapé-lit : 2 petites places, un peu juste pour 2 ados. Petit déjeuner correct (petit déjeuner anglais / "continental" à volonté). A côté il y a un restaurant "Toby" (genre Courtepaille) avec un espace Pub.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel for a conference at the Oulton Hall
Quiet, clean, nice breakfast and the room service gave me an efficient support.

8/10 Bien

Laurence, ORLEANS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Holiday inn Leeds
bon hotel sans surprise mais confortable avec les atouts de cette chaine, c à d : bouilloire et necessaire pour se faire thé café dans la chambre, télévision et salle de bain dans la chambre. Petit bémol Chambre à l'entresol : bof !! Mauvaise odeur dans le couloir persistante dans la chambre. Pas d'aèration suffisante des chambres

2/10 Horrible

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Hotel was shut and we were not informed. Had to find a hotel for that evening after arrival
Séjour de 1 nuit en juin 2021

10/10 Excellent

Dan, Brighton

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great experience for 2nd time. staff helpful at these times with covid world.
Séjour de 3 nuits en septembre 2020
Réponse de Reception Team le 9 sept. 2020
Thank you for taking the time to provide your positive feedback and kind comments regarding the team.

10/10 Excellent

Anthony

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2020
Réponse de Reception Team le 7 sept. 2020
Thanks for reviewing your stay. We are glad you found the hotel to your expectations and had a clean, safe and comfortable stay. Please come back again soon

4/10 Médiocre

Lubna

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
So we went for one night. Although the room and the hotel was clean and it was a peaceful rest, we had paid the price for included breakfast ( buffet) so we paid the extra 17 pound included in the price, when we got down stairs it was literally croissants and tea, other option was for them to make u a sausage sandwich, which we didn't want. As we eat halal meat only. There was no buffet, and no information prior to the stay that due to Covid 19 there wouldnt be a buffet. Although everyone was touching the tea machine to get tea out? If id known the breakfast wasnt a buffet, i would have happily booked something £25 less ended up paying 15 pound for breakfast else where.
Séjour de 1 nuit en août 2020
Réponse de Reception Team le 30 août 2020
Hi, As with all Holiday Inn Express Hotels, breakfast is always included free of charge and is incorporated as part of the room rate. You will have been told on check in that due to the current covid-19 pandemic, breakfast is different to our normal breakfast. We still offer a reasonable breakfast for the rate paid by our guests. We hope to get our normal buffet back soon. However, this still does not include Halal products. Like all other dietry requirements, these can be requested prior to you stay and the hotel will try its best to cater for such needs. The coffee making machine obviously is used by multiple guests, which is why there are facilities for sanitizing hands before and after use and the machine itself kept clean by the strict systems put in place that meet the government recommendations. We look forward to welcoming you again in future , when hopefully our normal systems are back in place.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2020
Réponse de Reception Team le 28 août 2020
Thank you for reviewing your stay with us. We look forward to seeing you again soon.

8/10 Bien

Rita

Les points forts : Propreté et confort de la chambre
Last minute
booked at last minute been before. Disappointing breakfast ordered sandwiches due to covid but failed to top up other breakfast items seemed like too much trouble nice clean room
Séjour de 2 nuits en août 2020
Réponse de Reception Team le 28 août 2020
Thank you for reviewing your stay. Breakfast is limited due to covid. However the staff do top up according to demand, unless we run out of some items from time to time. Our breakfast arrangement is continually changing, as and when appropriate, with a view to slowly bring back our normal breakfast buffet. Please stay again in future to enjoy this. For now, however, the safety of all our guests and staff is paramount and we thank you for your understanding. We are glad you enjoyed the rest of your stay and we look forward to seeing you again soon.

6/10 Satisfaisant

FadyYanni, Derby

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté et personnel et service
We stayed one night in this hotel. Staff was friendly and nice, but there was no lift for our heavy luggage. Also room was small for a family. But clean and good facilities.
Séjour de 1 nuit en août 2020
Réponse de Emily le 24 août 2020
Good Morning, Thank you for your feedback. We hope to welcome you back to the hotel in future. Many Thanks

8/10 Bien

Sharon, Glasgow Scotland

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Value for money was great and would definitely book another stay.
Séjour de 2 nuits en août 2020
Réponse de Emily le 24 août 2020
Good Morning Sharon, Thank you for your feedback! We're glad you enjoyed your stay with us. Many Thanks

6/10 Satisfaisant

Sarah

Voyage en famille
Les points forts : Propreté et personnel et service
Room was very hot and no airconditioning in the rooms also ni Buffett breakfast but given sausage sandwiches and a very small selection of other bits.... no fruit juise for tge kids and was told they had run out and there was no alternative. Staff were very nice tho.
Séjour de 1 nuit en août 2020
Réponse de Emily le 23 août 2020
Good Evening, Thank you for your feedback, there are fan's available at reception if the rooms do get too hot. I do apologize for running out of the juice pots and we are making sure this doesn't happen again for the future, Many Thanks

6/10 Satisfaisant

Nicolas

Voyage d’affaires
Les points forts : Personnel et service
Séjour de 4 nuits en août 2020
Réponse de Reception Team le 22 août 2020
Thank you for reviewing your stay. We apologize for not meeting your expectations. Maybe you could contact the hotel and let us know why ? We hope to see you again and show you how our service to you can be better.

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2020
Réponse de Reception Team le 22 août 2020
Thank you for reviewing your stay. We are glad you found everything as expected and that your stay was clean, comfortable and safe. We look forward to seeing you again.

10/10 Excellent

joanne

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
relaxing
Really good stay. Friendly staff, good location , comfortable and quiet room.
Séjour de 1 nuit en août 2020
Réponse de Reception Team le 20 août 2020
Thank you for taking the time to share your positive feedback. Kind regards, Reception Team

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et confort de la chambre
Disappointing
We were checked into an accessible room on the ground floor, I questioned this and advised I would prefer an normal room due to the height of the furniture and facilities and were were asked to wait for them to try to relocate us - unfortunately this wasn't possible but they would try for the second night...we asked a number of times but kept being told we need to wait for all new guests to arrive before they could do this so by 10pm on 2nd night we gave up. unfortunately we were near the "staff" / "cleaning" "Kitchen" room and it was incredible noisy from the machinery, washing facilities etc, with alarms going off and the workings of the appliances into the early hours. I recall being out in the corridor at 1.30am on the first night to try find out where it was coming from and I closed a door in the corridor. We tried to discuss this with reception the following morning, but were advised that nothing would have been on at that time! The breakfast hot sandwich was just thrown together and very little care or thought behind it, dry bread, on first morning even the sausages hadn't been cut. We actually compared the facilities to the Travelodge that we have previously stayed in when we go away for work and this didn't match up for comfort, or customer service or facilities & they are a budget hotel that we could have got better nights sleep at a fraction of the cost. We were very disappointed. The only benefit to our stay was the park across the road We wont be staying again.
Séjour de 2 nuits en août 2020
Réponse de Reception Team le 22 août 2020
Hi, Thank you for reviewing your stay with us. We apologise for not meeting your expectations during this stay. We are using comments such as yours to improve service to all guests. Normally, we would have been able to room move yourselves to a more suitable room, however on this occasion we were fully booked. Our staff did try hard to room move you, but were unable to do so. Breakfast is very limited at the moment due to Covid restrictions. We are trying hard to get back to our normal breakfast offering as soon as possible. This has even changed again since your departure. We are only able to do things in a certain way, for the safety of all guests and staff. We apologize that the only "hot" items we do at the moment are the sandwiches. This is in an effort to reduce and minimize contact with the food. Please contact me (Ian) at the hotel, as I'd like to discuss how we can redeem your custom, to show you that your experience was a one off and not the norm. Thank you

8/10 Bien

E, Hong Kong

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is located in the suburbs, it's more for people who drive than those rely on public transport. The room was quite small and cramped. The staff was very friendly and helpful.
Séjour de 1 nuit en août 2020
Réponse de Reception Team le 16 août 2020
Hi, Thank you for reviewing your stay. You are right the hotel is situated central to Leeds, Wakefield and Rothwell and is mostly accessible by car and public transport. Our room design is pretty standard throughout the brand, but in some instances are maybe a little smaller than others. Thank you for enjoying your stay and we are glad our staff were able to assist you during your stay. We look forward to seeing you again.

10/10 Excellent

lindzi, Scotland

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel is lovely and clean staff friendly and helpfull its quiet with lovely surroundings plenty of parking and not far from shops etc theres also a toby carvery next door all in all 10 out of 10
Séjour de 3 nuits en juillet 2020
Réponse de Reception Team le 9 août 2020
Thank you for reviewing your stay. We are glad you enjoyed your time here and found everything clean, accessible and to hand.

2/10 Horrible

Voyageur vérifié

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2020
Réponse de Reception Team le 1 août 2020
Hi, Thank you for taking the time to review your stay. We are sorry we haven't met your expectations. Perhaps you could contact the hotel to discuss any issues you had during your stay, as they are not outlined in this review? Thank you.

8/10 Bien

Vick

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were lovely. Friendly and extremely helpful even though they were havjng a nightmare with a card machine that wouldn't write the cards properly. Place was nice and clean and breakfast was great, packed bag with bacon rolls. Loved it!
Séjour de 1 nuit en juillet 2020
Réponse de Reception Team le 31 juil. 2020
Hi Vick, Thanks for staying with us. We're glad you enjoyed your stay. I'm happy to say the card machine is now fixed. We look forward to seeing you next time.

8/10 Bien

Patricia

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
pleasent friendly service as always.
Séjour de 4 nuits en juillet 2020
Réponse de Reception Team le 31 juil. 2020
Hi Patricia, Thanks for staying with us again. We're glad you enjoyed your stay. We look forward to next time. Stay Safe.

10/10 Excellent

Joseph

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rugby visit
Great hotel and friendly staff 👌
Séjour de 1 nuit en mars 2020
Réponse de Lucie le 20 mars 2020
Thank you for your very kind feedback

10/10 Excellent

Nance, Saltburn-by-the-Sea

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic value for money with friendly staff. Location ideal to catch train into Leeds
Séjour de 1 nuit en mars 2020
Réponse de Emily le 18 mars 2020
Good Afternoon, Thank you for your feedback and so happy you enjoyed your stay with us. I will ensure all of your comments are pasted on to the members of staff. We look forward to seeing you again! Many thanks

10/10 Excellent

Malcolm

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2020
Réponse de Emily le 18 mars 2020
Good afternoon, Thanks you for the 10/10 on your feedback! Many Thanks

10/10 Excellent

Anne-marie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thank you for a lovely stay--very clean and spacious room for the 3 of us. Heating was on when we got to our room and we really appreciated this-thank you
Séjour de 1 nuit en mars 2020
Réponse de reception le 9 mars 2020
Thank you for your feedback

4/10 Médiocre

Tracy

Voyage en famille
Les points faibles : Confort de la chambre
Hard board for babies to sleep on
We requested a travel cot. Which had no mattress...just a hard board and sheet. Which meant the baby had to bed share with us. Mattress was poor. Dipped in the middle. Which meant we were rolling into the centre all night. Woke with Very bad back unable to move.very small room for a family room. With the sofa bed pulled out there was hardly any room to move.
Séjour de 1 nuit en mars 2020
Réponse de Reception le 9 mars 2020
Thank you for your feedback.

10/10 Excellent

Voyageur vérifié

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2020
Réponse de reception le 7 mars 2020
Thank you for your feedback.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was good for what you paying for staff was very friendly
Séjour de 1 nuit en mars 2020
Réponse de Reception Team le 7 mars 2020
Thank you for your feedback.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
My room ceiling had a leak in it that resulted in my bed becoming wet overnight on account of the heavy rain. I booked a double bed but was given a twin room on check in The address listed on the website does not take you to the exact hotel location when putting it directly into a navigation app (in my case Uber) resulting in us getting lost on route to the hotel
Séjour de 1 nuit en février 2020
Réponse de reception team le 26 févr. 2020
Dear Guest, thank you for taking the time to leave us some feedback about your stay with us. We regret to find out that your stay with us did not meet your expectations and that there were maintenance issues with your room. Please be assured that our maintenance and management team have been made aware of the issues you had with your room so that we can make sure this does not happen again. Kind regards

10/10 Excellent

Paul

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2020
Réponse de reception le 23 févr. 2020
Thank you for your feedback.

8/10 Bien

Joanne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2020
Réponse de Reception le 22 févr. 2020
Thank you for your feedback.

10/10 Excellent

Neil

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2020
Réponse de Richelle le 15 févr. 2020
Thank you for your feedback!

10/10 Excellent

GaneshKumar

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Value for money
Nice business hotel with friendly staff always trying to help.
Séjour de 1 nuit en février 2020
Réponse de Richelle le 15 févr. 2020
Thank you for your feedback!

10/10 Excellent

Annette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent value for money
Super comfy bed and great breakfast
Séjour de 1 nuit en février 2020
Réponse de Richelle le 15 févr. 2020
Thank you for your feedback

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
lovely staff very helpful. Room was a good size. TV had a few issues sound kept going off and was not very clear when people talking.
Séjour de 1 nuit en février 2020
Réponse de Lucie le 11 févr. 2020
Good morning, Thank you for taking the time to provide your feedback regarding your recent stay. Sorry to hear that you had issues with TV sound. I will pass on your kind comments regarding the team, Kind regards Reception Team

8/10 Bien

Zoe

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Could do with some bleach down the toilet brown stains in bowls !!!
Séjour de 1 nuit en février 2020
Réponse de Lucie le 11 févr. 2020
Good morning, Thank you for taking the time to provide your feedback regarding your recent stay. All feedback is valuable and helps us to improve our service. I will pass your feedback on to the team. Kind regards Reception Team

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were polite and welcoming. The rooms were spacious and clean.
Séjour de 1 nuit en février 2020
Réponse de Lucie le 11 févr. 2020
Good morning, Thank you for taking the time to provide your very kind feedback regarding the team and your kind comments regarding the rooms. I will pass on your positive kind feedback to the team. Kind regards Reception Team

10/10 Excellent

Mehdi

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
Séjour de 1 nuit en février 2020
Réponse de Reception Team le 8 févr. 2020
Thank you for your feedback.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
Noisy at night and the walls are paper thin. Breakfast had barely any choice - although can’t really loan if it is “free” Was ok for the price we paid
Séjour de 1 nuit en février 2020
Réponse de Reception Team le 4 févr. 2020
Thank you for your feedback. We are sorry to hear you did not enjoy your stay with us.

6/10 Satisfaisant

jason

Ok stay
ok hotel....you get what you pay for....no big problems......Good breakfast.....
Séjour de 1 nuit en janvier 2020
Réponse de Reception le 2 févr. 2020
Thank you for your feedback.

10/10 Excellent

Andrew

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Family room
Staff couldn’t have been more friendly and helpful
Séjour de 1 nuit en janvier 2020
Réponse de Holiday Inn Express, Leeds East le 18 janv. 2020
Hi Andrew, Thanks for leaving us a great review! We're glad you enjoyed your stay and hope you return again soon. Kind regards, Chris Holiday Inn Express, Leeds East

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2020
Réponse de Reception le 17 janv. 2020
Thank you for taking the time to provide us with your positive feedback. Kind regards Reception Team

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
all ways welcome
Séjour de 1 nuit en décembre 2019
Réponse de Richelle le 12 janv. 2020
Thank you so much for your feedback. We are happy to hear that you enjoyed your stay with us.

8/10 Bien

Annette

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect als je gewoon een schone kamer een lekker bed en een doucheruimte nodig hebt voor een paar dagen.
Séjour de 3 nuits en janvier 2020
Réponse de Holiday Inn Express, Leeds East le 8 janv. 2020
Hi Annette, Thanks for leaving us a positive review regarding your recent stay with us at the Holiday Inn Express, Leeds East. We appreciate the time you have taken to stay with us and we will take your feedback forward as a means to improving our guest experience. We hope to see you again very soon! Kind Regards, Chris Holiday Inn Express, Leeds East