Avis sur Alexander House And Utopia Spa
Alexander House And Utopia Spa
Turners Hill, East Grinstead, England
Avis
8,4
Très bien
9,2/10
Propreté
8,8/10
Personnel et service
8,8/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
14 sept. 2023
Séjour de 1 nuit en septembre 2023
10/10 Excellent
Christine, lyon
13 déc. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
super
Christine
Séjour de 1 nuit en décembre 2017
10/10 Excellent
Voyageur vérifié
19 avr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
véritable havre de verdure
Voyageur vérifié
8/10 Bien
G
19 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
G
Séjour de 1 nuit en mars 2024
Réponse de Abi - Guest Services Manager le 20 mars 2024
Dear G, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. I am pleased to read that you enjoyed your stay with us and were well looked after by my colleagues. I will be passing your kind comments on to all members of staff who will be delighted to hear of your enjoyable stay. We look forward to welcoming you back to the hotel in the future. Kind regards, Abi
10/10 Excellent
Hayley
29 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hayley
Séjour de 1 nuit en février 2024
Réponse de Abi - Guest Services Manager le 2 mars 2024
Dear Hayley, Thank you for coming to stay with us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 5 out of 5 review and look forward to welcoming you back to the hotel in the future. Kind regards, Abi Guest Services Manager
6/10 Satisfaisant
Nathan
25 févr. 2024
Nathan
Séjour de 1 nuit en février 2024
Réponse de Charlotte le 28 févr. 2024
Dear Nathan,Thank you for visiting Alexander House Hotel & Utopia Spa and for leaving a review. We hope to welcome you back in the future. Kind regards,CharlotteGuest Services Manager
10/10 Excellent
Gazelle
Voyage en couple
5 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gazelle
Séjour de 2 nuits en février 2024
Réponse de Abi - Guest Services Manager le 6 févr. 2024
Dear Gazelle, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. I am so pleased to hear you enjoyed your time with us and that you were well looked after through out your stay by all my colleagues. I will be passing your kind comments on to them and they will also be delighted to hear of your enjoyable stay.We look forward to welcoming you back to the hotel in the future. Kind regards, Abi
6/10 Satisfaisant
David
Voyage en couple
4 janv. 2024
David
Séjour de 1 nuit en décembre 2023
Réponse de Abi - Guest Services Manager le 6 févr. 2024
Dear David, Thank you for coming to stay with us at Alexander House Hotel and for taking the time to provide your feedback. I am saddened to read that the spa was not to the standard you were expecting and I do apologise as a result. I will be passing your feedback on to my colleagues in the spa management team who will investigate this further. Kind regards, Abi
8/10 Bien
Sam
25 déc. 2023
Sam
Séjour de 1 nuit en décembre 2023
Réponse de Abi - Guest Services Manager le 27 déc. 2023
Dear Sam, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 4 out of 5 review and we look forward to welcoming you back to the hotel in the near future. Kind regards, AbiGuest Services Manager
10/10 Excellent
Lisa
27 nov. 2023
Lisa
Séjour de 1 nuit en novembre 2023
Réponse de Abi - Guest Services Manager le 18 déc. 2023
Dear Lisa, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 5 out of 5 review and look forward to welcoming you back in the future. Kind regards, Abi Guest Services Manager
8/10 Bien
Ben
Voyage en couple
20 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ben
Séjour de 3 nuits en novembre 2023
Réponse de Alexander House Team le 12 déc. 2023
Thank you for your valued review. Looking forward to your next visit.
8/10 Bien
Samantha
30 oct. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Was okay, wouldn’t stay again.
Samantha
Séjour de 1 nuit en octobre 2023
Réponse de Reece le 4 nov. 2023
Hello Samantha,Thank you for staying with us at Alexander house hotel and for taking the time to review your stay. I am sorry to read there were some service issues during your stay and I would like to sincerely apologise on behalf of the hotel for that. I would also like to apologise you were unhappy with the spa access timings, this is all made clear on our terms and conditions when booking the hotel.Thank youKind regards,Reece
8/10 Bien
Justin, Marsh Harbour
24 oct. 2023
Justin
Séjour de 1 nuit en octobre 2023
Réponse de Alexander House Team le 12 déc. 2023
Thank you for your valued review. Looking forward to your next visit.
10/10 Excellent
Sam
17 sept. 2023
Sam
Séjour de 2 nuits en septembre 2023
Réponse de Abi - Guest Services Manager le 12 déc. 2023
Dear Sam, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 10 out of 10 review and look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager
10/10 Excellent
Teagan
16 sept. 2023
Teagan
Séjour de 1 nuit en septembre 2023
Réponse de Abi - Guest Services Manager le 12 déc. 2023
Dear Tegan, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 5 out of 5 review and look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager
10/10 Excellent
Jessica
12 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We will be back soon!
Jessica
Séjour de 1 nuit en septembre 2023
Réponse de Abi - Guest Services Manager le 12 déc. 2023
Dear Jessica, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. I am so pleased to read you enjoyed your time with us at the hotel and especially enjoyed our spa facilities and were well looked after by all my colleagues in the hotel. I do apologise for the cleanliness of the bathroom during your stay. I will be investigating this further with our housekeeping manager to see how this occurred. We look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager
10/10 Excellent
Tracey
Voyage d’affaires
12 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stunning hotel with amazing service - first class
Tracey
Séjour de 1 nuit en septembre 2023
Réponse de Abi - Guest Services Manager le 12 déc. 2023
Dear Tracey, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. I am so pleased to read you enjoyed your time with us and were well looked after by all my colleagues in the hotel. I will be passing your kind comments on to them and they will also be delighted to hear of your enjoyment. We look forward to welcoming you back to the hotel in the near future. Kind regards, Abi Guest Services Manager
10/10 Excellent
Voyageur vérifié
9 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en septembre 2023
Réponse de Abi - Guest Services Manager le 12 déc. 2023
Dear Anonymous, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback.I am delighted to hear you enjoyed your time with us and especially enjoyed your treatments and dinner with us. I do apologise for the cleanliness issues you encountered during your time with us. I will be investigating this further to see how this occurred. We look forward to welcoming you back to the hotel in the future. Kind regards, Abi Guest Services Manager
10/10 Excellent
Jack
4 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jack
Séjour de 1 nuit en septembre 2023
Réponse de Abi - Guest Services Manager le 12 déc. 2023
Dear Jack, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 5 out of 5 review and look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager
10/10 Excellent
Emma
3 sept. 2023
Emma
Séjour de 1 nuit en septembre 2023
Réponse de Abi - Guest Services Manager le 12 déc. 2023
Dear Emma, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 5 out of 5 review and look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager
10/10 Excellent
Toby
31 août 2023
Toby
Séjour de 1 nuit en août 2023
Réponse de Abi - Guest Services Manager le 12 déc. 2023
Dear Sam, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 5 out of 5 review and look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager
10/10 Excellent
Ed
22 août 2023
Ed
Séjour de 1 nuit en août 2023
Réponse de Abi - Guest Services Manager le 12 déc. 2023
Dear Ed, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 5 out of 5 review and look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager
10/10 Excellent
john
7 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful hotel in lovely grounds
john
Séjour de 1 nuit en août 2023
Réponse de Abi - Guest Services Manager le 12 déc. 2023
Dear John, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. I am delighted to read that you enjoyed your stay with us and especially enjoyed our grounds and spa. We look forward to welcoming you back to the hotel in the future. Kind regards, Abi Guest Services Manager
8/10 Bien
Emma
19 juil. 2023
Emma
Séjour de 1 nuit en juillet 2023
Réponse de Abi - Guest Services Manager le 12 déc. 2023
Dear Emma,Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback.We are very grateful for your 4 out of 5 review and we look forward to welcoming you back to the hotel in the future.Kind regards,AbiGuest Services Manager
10/10 Excellent
Jeffrey
15 juil. 2023
Jeffrey
Séjour de 1 nuit en juillet 2023
Réponse de Abi - Guest Services Manager le 12 déc. 2023
Dear Jeffery, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 5 out of 5 review and look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager
10/10 Excellent
Geoffrey
10 juil. 2023
Geoffrey
Séjour de 1 nuit en juillet 2023
Réponse de Abi - Guest Services Manager le 12 déc. 2023
Dear Geoffrey, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 10 out of 10 review and look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager
4/10 Médiocre
Voyageur vérifié
3 juil. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Very overpriced hotel
Voyageur vérifié
Séjour de 1 nuit en juillet 2023
10/10 Excellent
Nev
6 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nev
Séjour de 2 nuits en juin 2023
Réponse de Abi - Guest Services Manager le 12 déc. 2023
Dear Nev, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 10 out of 10 review and look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager
10/10 Excellent
Kevin
30 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great couples retreat.
Kevin
Séjour de 1 nuit en mai 2023
Réponse de Abi - Guest Services Manager le 12 déc. 2023
Dear Kevin, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. I am delighted to read that you enjoyed your time with us and that you were well looked after by all my colleagues in the hotel. I will be passing you kind comments on to them who will also be pleased to hear of your enjoyable time with us. We look forward to welcoming you back to the hotel in the future. Kind regards, Abi Guest Services Manager
2/10 Horrible
dawn
17 mai 2023
dawn
Séjour de 1 nuit en mai 2023
10/10 Excellent
Michelle Jacqueline
9 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michelle Jacqueline
Séjour de 1 nuit en mai 2023
Réponse de Abi - Guest Services Manager le 12 déc. 2023
Dear Michelle Jacqueline. Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. I am so pleased to hear you enjoyed your time with us and that you were well looked after by all my colleagues in the hotel. I will be passing your kind comments on to them who will be delighted to read of your enjoyable time with us. We look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager
10/10 Excellent
Billy
Voyage en famille
2 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Billy
Séjour de 1 nuit en avril 2023
Réponse de Abi - Guest Services Manager le 12 déc. 2023
Dear Billy, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 10 out of 10 review and look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager
10/10 Excellent
andrew
25 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Service 5*
andrew
Séjour de 2 nuits en avril 2023
Réponse de Abi - Guest Services Manager le 12 déc. 2023
Dear andrew, Thank you for coming yo visit us at Alexander House Hotel and for taking the time to provide your feedback. I am so pleased to read you enjoyed your time with us and received a warm welcome from our Front of House team. We look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager
10/10 Excellent
Karen
Voyage en groupe
22 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karen
Séjour de 1 nuit en avril 2023
Réponse de Charlotte- Guest Services Manager le 25 avr. 2023
Good Morning Karen,Thank you for your 5/5 review of Alexander House Hotel!I am delighted to read that you enjoyed your recent stay with us! Thank you for mentioning your kind comments regarding our staff and your room, I will ensure I pass on your comments to the hotel management team.I hope to welcome you back to Alexander House Hotel again soon!Kind Regards,CharlotteGuest Services Manager
4/10 Médiocre
James
17 avr. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Not quite as it looks.
James
Séjour de 1 nuit en avril 2023
Réponse de Charlotte- Guest Services Manager le 18 avr. 2023
Good Morning James,Thank you for your review of Alexander House Hotel and Utopia Spa.I have passed on your comments to members of our management to review and I do apologise if you were left disappointed with the hotel.Here at the hotel we do offer both hotel only packages and hotel and spa packages, if you do wish to stay with us again, please contact the hotel directly and we can give you a full list of packages we have on offer here at the hotel.I hope welcome you back to Alexander House Hotel again soon!CharlotteGuest Services Manager
10/10 Excellent
Nursen
Voyage en couple
18 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nursen
Séjour de 1 nuit en février 2023
Réponse de Rebecca le 8 mars 2023
Dear Nursen,Thank you for taking the time to leave us a lovely review from your visit!We hope to see you again soon.Kind regards,RebeccaGuest Services Manager
10/10 Excellent
Glyn
5 févr. 2023
Glyn
Séjour de 1 nuit en février 2023
Réponse de Rebecca le 8 mars 2023
Dear Glyn,Thank you for taking the time to leave us a 5/5 review.we look forward to welcoming you back in the future.Kind regards,RebeccaGuest Services Manager
6/10 Satisfaisant
Carolyn
5 févr. 2023
Les points forts : Propreté et personnel et service
Carolyn
Séjour de 1 nuit en février 2023
Réponse de Rebecca le 8 mars 2023
Dear Carolyn,Thank you for taking the time to leave us a review from your stay. Your comments will be passed on to the relevant departments. I Thank you for your constructive feedback.Kind regards,Rebecca Guest Services Manager
6/10 Satisfaisant
Richard
Voyage en couple
27 janv. 2023
Les points forts : Personnel et service et équipements
Richard
Réponse de Rebecca le 8 mars 2023
Dear Richard,Thank you for taking the time to leave us a review from your stay. Your comments will be passed on to the relevant departments. I Thank you for your constructive feedback.Kind regards,Rebecca Guest Services Manager
10/10 Excellent
Clare
6 janv. 2023
Clare
Séjour de 1 nuit en septembre 2022
Réponse de Abi - Guest Services Manager le 12 déc. 2023
Dear Clare,Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback.We are very grateful for your 10 out of 10 review and we look forward to welcoming you back to the hotel in the future.Kind regards,AbiGuest Services Manager
10/10 Excellent
Joanne
28 déc. 2022
Joanne
Séjour de 1 nuit en décembre 2022
10/10 Excellent
Gregory
Voyage en couple
27 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gregory
Séjour de 2 nuits en décembre 2022
Réponse de Charlotte- Guest Services Manager le 2 janv. 2023
Good Morning Gregory,Thank you for you wonderful 5/5 review!I am glad to hear that you and your wife enjoyed celebrating her birthday with us!I look forward to welcoming you back to the hotel again soon!Kind Regards,Charlotte
10/10 Excellent
Garry
14 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Garry
Séjour de 1 nuit en décembre 2022
10/10 Excellent
Heather
4 déc. 2022
Heather
Séjour de 1 nuit en décembre 2022
8/10 Bien
Georgie
Voyage en couple
21 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Georgie
Séjour de 1 nuit en novembre 2022
Réponse de Charlotte- Guest Services Manager le 23 nov. 2022
Good Afternoon Georgie,Thank you for your review of Alexander House Hotel and Utopia Spa!I am disappointed to read that you had experienced a loud humming noise within your room, however it is great to read that you enjoyed your overall stay. If you do wish to visit us again in the future, please contact the hotel directly and we can ensure you are placed in a different room.I hope to welcome you back to Alexander House again soon!Kind Regards,CharlotteGuest Services Manager
8/10 Bien
Ricardo
Voyage avec des animaux de compagnie, Voyage en couple
14 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ricardo
Séjour de 1 nuit en novembre 2022
Réponse de Charlotte- Guest Services Manager le 15 nov. 2022
Good Afternoon Ricardo,Thank you for your review of your recent stay with us here at Alexander House Hotel and Utopia Spa. I am delighted to read you had enjoyed your overall stay, however it is disappointing to read about your treatment. If you do wish to discuss this further with someone, please contact the Alexander House Spa Team Directly and they will be able to assist you.Kind Regards,CharlotteGuest Services Manager
10/10 Excellent
Klodian
4 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Klodian
Séjour de 1 nuit en novembre 2022
Réponse de Abi - Guest Services Manager le 12 déc. 2023
Dear Klodian,Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback.We are very grateful for your 5 out of 5 review and we look forward to welcoming you back to the hotel in the future.Kind regards,AbiGuest Services Manager
8/10 Bien
Rupal
Voyage en couple
29 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rupal
Séjour de 2 nuits en octobre 2022
Réponse de Charlotte- Guest Services Manager le 1 nov. 2022
Good Afternoon Rupal,Thank you for your review of our recent stay at Alexander House Hotel & Utopia Spa. Thank you for mentioning your positive aspects of your stay such as the spa and hotel grounds and facilties.I do apologise if there were a couple of maintenance issues within your room, please do contact the hotel directly if you do wish to visit us again and we can ensure the required checks are carried out when they should have been in the first instance.I look forward to welcoming you back to Alexander House again soon!Kind Regards,CharlotteGuest Services Manager
8/10 Bien
Voyageur vérifié
27 oct. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good, could be outstanding…
Voyageur vérifié
Séjour de 2 nuits en octobre 2022
Réponse de Charlotte- Guest Services Manager le 1 nov. 2022
Good Afternoon,Thank you for your review of Alexander House Hotel and Utopia Spa.I am glad to read you enjoyed most aspects of your stay and I would like to thank you for highlighting your memorable moments such as the building and the complimentary upgrade to your room. It is disappointing to read you felt the restaurant service and the hotel grounds fell short of our 5* service. I would like to sincerely apologise and I have passed your comments onto our hotel management team for review.I do hope to welcome you back to Alexander House Hotel again soon!Kind Regards,CharlotteGuest Services Manager
10/10 Excellent
Paul
6 oct. 2022
Paul
Séjour de 1 nuit en octobre 2022
Réponse de Charlotte- Guest Services Manager le 23 nov. 2022
Good Afternoon Paul,Thank you for your 10/10 review of Alexander House Hotel!I hope to welcome you back to the hotel soon!Kind Regards,CharlotteGuest Services Manager