Literie de qualité supérieure, couette en duvet d'oie, bureau
Vérifier la disponibilité

Avis sur Best Western Gateway Adirondack Inn

2.5 out of 5
Best Western Gateway Adirondack Inn
175 N Genesee St, Utica, NY

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 164 avis sur 665." "
Note des voyageurs de 8 (Bien), d’après 261 avis sur 665." "
Note des voyageurs de 6 (Satisfaisant), d’après 137 avis sur 665." "
Note des voyageurs de 4 (Médiocre), d’après 65 avis sur 665." "
Note des voyageurs de 2 (Horrible), d’après 38 avis sur 665." "

7,8/10

Propreté

8,2/10

Personnel et service

6,8/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

10/10 Excellent

Derrick

Séjour de 1 nuit en août 2023
Réponse de Manager le 7 sept. 2023
Hello Derrick,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

6/10 Satisfaisant

Pascal

Voyage en famille
Les points forts : Propreté et personnel et service
Bed was way too soft. Breakfest only begin at 7 o’clock. Pretty calm around and easy to find parking.
Séjour de 1 nuit en août 2022
Réponse de Manager le 20 août 2022
Hello Pascal, Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

6/10 Satisfaisant

Peter

Les points faibles : Propreté
Séjour de 1 nuit en juin 2017

10/10 Excellent

Bernard, Vaudreuil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
endroit charmant où on devient un fidèle client parfait endroit pour rayonner dans les montagnes quelques jours.

10/10 Excellent

eric, la madeleine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
valeur sure
hotel calme

6/10 Satisfaisant

Fanny, France

Hotel d'etape
Personnel agreable , hotel simple un peu veillissant mais pour quelques nuits convient tout a fait. Parking et wifi gratuit Proche commodité

8/10 Bien

paatrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hotel calme
chambre spacieuses et calmes petit déjeuner copieux .hotel situé à l'entrée de la ville dans une petite zone commerciale avec restaurants à coté

8/10 Bien

Alain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Proche des grands axes. Bon compromis
Bon séjour, chambre propre, climatisation bruyante .

10/10 Excellent

Christine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s a good place to stop for the night when traveling through the area.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Christine,We appreciate you choosing our hotel for your stopover. Should you have any feedback or concerns, please feel free to reach out to our management team. Your input is valuable to us as we strive to enhance our guests' experiences.

4/10 Médiocre

Penny

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property is showing wear, bed was very uncomfortable. Bathroom had hair all over the floor. Room was non smoking but someone had been smoking in it, very strong smell of cigarettes. Took a very long time to check in. I would not recommend this hotel
Séjour de 1 nuit en avril 2024
Réponse de Manager le 17 avr. 2024
Hello Penny, We appreciate your feedback and apologize for any inconvenience experienced during your stay. Guest satisfaction is important to us, and we take all comments seriously in order to improve our services. We encourage you to reach out directly to the management team to address your concerns further. Thank you for sharing your experience with us.

10/10 Excellent

MARK, Estero

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was very clean and well-maintained. The staff is very polite and helpful especially upon check-in and checkout. We were in a room at the end of the main building, and it was very quiet there all night.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 14 avr. 2024
Hello MARK,We are delighted to hear that you found your room clean and well-maintained, and our staff polite and helpful. We are pleased that you enjoyed the quietness of your room location at the end of the main building. Your positive feedback is greatly appreciated.

8/10 Bien

Jane

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Manager le 14 avr. 2024
Hello Jane,We're thrilled to hear you enjoyed your stay with us. We hope to welcome you back soon for another delightful experience!

10/10 Excellent

Candy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean rooms, comfortable bed.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 9 avr. 2024
Hello Candy,We appreciate your positive feedback on our clean rooms and comfortable beds. Your satisfaction is important to us, and we hope to welcome you back in the future. Thank you for choosing to stay with us.

10/10 Excellent

Ronald

Looked good. Like location
Séjour de 1 nuit en avril 2024
Réponse de Manager le 9 avr. 2024
Hello Ronald,We're glad to hear you enjoyed our hotel's location. Our team strives to provide a comfortable stay for all our guests. If there's anything we can do to make your next visit even better, please don't hesitate to reach out.

10/10 Excellent

Tracey

Séjour de 5 nuits en mars 2024
Réponse de Manager le 17 avr. 2024
Hello Tracey,We are thrilled to hear that you had a wonderful stay with us! We hope to welcome you back soon for another exceptional experience.

2/10 Horrible

Omar

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I wouldn't stay there again. In addition, it is too expensive for some dirty bathrooms.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 14 mars 2024
Hello Omar, We are disappointed to hear about your experience and regret that our pricing did not match your expectations. We value your feedback and will address your concerns with our team for improvements. Thank you for sharing your thoughts with us.

4/10 Médiocre

Victor

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Never going back!
Séjour de 2 nuits en février 2024
Réponse de Manager le 16 févr. 2024
Hello Victor,We're sorry to hear that you don't plan on returning. We appreciate your feedback and invite you to connect with our management team to discuss your experience further.

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 17 janv. 2024
Hello David,We are delighted to hear that you had a fantastic experience during your stay with us! We appreciate you choosing our hotel and hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 10 janv. 2024
Hello Robert,Thank you for staying with us! We're thrilled that you had a wonderful experience at our hotel. We greatly appreciate your support and hope to welcome you back in the near future. Please don't hesitate to reach out if there's anything else we can assist you with.

2/10 Horrible

Mitchell

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 8 janv. 2024
Hello Mitchell, We're sorry to hear that your stay fell short of expectations. We encourage you to reach out to our hotel directly to discuss any specific issues you encountered, so we can address them promptly and ensure a better experience for future guests.

8/10 Bien

Ira

Séjour de 1 nuit en novembre 2023
Réponse de Manager le 16 déc. 2023
Hello Ira, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

shannon

Séjour de 2 nuits en octobre 2023
Réponse de Manager le 18 nov. 2023
Hello shannon,Thank you for taking the time to share your feedback. We appreciate your high rating and are delighted that you had such a wonderful experience during your stay. We strive to consistently provide excellent service and exceed our guests' expectations. We hope to welcome you back again soon for another exceptional stay.

10/10 Excellent

Kathleen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, reasonably priced, comfortable and clean.
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 16 nov. 2023
Hello Kathleen,Thank you for your review! We are delighted to hear that you enjoyed our convenient location, affordable rates, and comfortable and clean accommodations. Your satisfaction is our top priority, and we hope to welcome you back in the future for another pleasant stay.

6/10 Satisfaisant

Kirk

Séjour de 1 nuit en novembre 2023
Réponse de Manager le 16 nov. 2023
Hello Kirk,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

8/10 Bien

Nancy

Séjour de 1 nuit en novembre 2023
Réponse de Manager le 29 nov. 2023
Hello Nancy,Thank you for choosing our hotel for your stay! We hope you had a pleasant experience. If there is anything we can do to make your next stay even better, please don't hesitate to reach out to us directly. We appreciate your feedback and look forward to welcoming you back soon.

4/10 Médiocre

Guy

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
We checked out early. We left at 7:30pm Saturday night. Upon returning from the hockey rink. We walked in the back entrance as we had been doing since Friday afternoon. When he walked in the smell of marijuana was extremely overwhelming. I would no allow my Son to even walk in. When we opened the room door the smoke billowed into the room making it unbearable. My wife and I decided at this point to pack up. We ended up staying with friends of ours playing in the same tournament. I then drove upfront to check out and told the attendant the reason for the early check out. The attendant stated they had been having trouble with employees from Wendy’s coming over and smoking in the back. I then informed her this was definitely someone who was staying in a room on the back end. Given the fact that I am a Police Officer there was no way I could allow in good conscience my Wife or 13 year old sone be subjected to that. IT WAS THAT BAD!!!
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 8 nov. 2023
Hello Guy,Thank you for sharing your feedback with us regarding your recent stay. We apologize for any inconvenience you experienced due to the smell of marijuana in the back entrance and your room. Our team is aware of the issue and is taking steps to address it. We appreciate your understanding and want to ensure that we provide a comfortable and enjoyable stay for all our guests.

6/10 Satisfaisant

Wayne

Voyage en couple
Les points forts : Personnel et service
The room was quiet claustrophobic, only had one window window which faced a hallway so obviously couldn’t have the curtains open. Possibly the smallest bathroom ever, cobwebs in the room corners and a couple broken lamp shades. Foot traffic stains showing on the carpet even though they advertise as newly remodeled. And you have to put out a sign if you want housekeeping, we missed that one. On the good side, staff was friendly, bed was comfortable, water was hot and continental breakfast was good. I guess it’s fine if you just need a bed and a hot shower.
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 1 nov. 2023
Hello Wayne, Thank you for leaving your review about your recent stay. We appreciate your feedback regarding the size of the room, lack of natural light, and issues with the bathroom and broken lamp shades. We apologize for any inconvenience these may have caused. However, we are pleased to hear that you found our staff friendly, the bed comfortable, and enjoyed our hot water and continental breakfast. We value your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Paulette

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2023
Réponse de Manager le 20 oct. 2023
Hello Paulette,Thank you for the exceptional rating! We strive to deliver the best possible experience to our guests. We hope to welcome you back soon!

8/10 Bien

Patricia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were very friendly & accommodating & helpful
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 18 oct. 2023
Hello Patricia,Thank you for your kind words! We're delighted to know that our staff provided you with friendly and helpful service throughout your stay. We appreciate your feedback!

6/10 Satisfaisant

DONALD

Location poor. Breakfast staff let food items run out and were slow to restock eggs, coffee, fruit, bread. Staff were not in a hurry. Front desk could not print a receipt. Door keys did not work - twice.
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 18 oct. 2023
Hello DONALD, We apologize for the inconvenience you experienced during your stay. Your feedback has been duly noted and we will take the necessary steps to address these issues. Thank you for bringing them to our attention.

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en octobre 2023
Réponse de Manager le 29 oct. 2023
Hello Daniel,Thank you for this excellent rating! We are thrilled to hear that you had a great experience at our hotel. We look forward to welcoming you back soon!

8/10 Bien

SUSAN I

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The continental breakfast was not that good Not much variety and orange juice was dreadful. Stop using city water to make the juice.
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 15 oct. 2023
Hello SUSAN I,We apologize for the unsatisfactory experience with our continental breakfast. We will definitely look into improving the variety and quality of the offerings. Thank you for bringing this to our attention.

4/10 Médiocre

Melissa

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I didn’t like getting up in the middle of the night to find the bathroom door somehow locked. Had to go to front desk
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 16 oct. 2023
Hello Melissa, We apologize for the inconvenience you experienced with the bathroom door. Please rest assured that we will address this issue promptly. Thank you for bringing it to our attention.

8/10 Bien

teresa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en septembre 2023
Réponse de Manager le 14 oct. 2023
Hello teresa,Thank you for your positive rating! We are happy to hear that you enjoyed your stay with us. We look forward to welcoming you back soon.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
Ok
Check in was pleasant. Room was fair. It smelled old. Pillows and sheets were hard and rough. The room was clean and had some nice conviences like microwave and fridge. The breakfast was fine, pretty standard hotel breakfast.
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 10 oct. 2023
Hello Guest ,It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

2/10 Horrible

Biswajit

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Horrible experience
Room carpet is never cleaned, bathroom fan switch is non existent. No sink in the bathroom. Outside sink is clogged. Bath tub valve doesn’t function. Run mat is old and extremely dirty. Air Conditioning doesn’t work either. Room lock gets stuck and breakfast is cold brought in a plastic to dump in a tray in front of all customers. We were sick.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 10 oct. 2023
Hello Biswajit, We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

2/10 Horrible

Chandana

Séjour de 1 nuit en octobre 2023
Réponse de Manager le 7 oct. 2023
Hello Chandana, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 Satisfaisant

Stuart

Voyage en couple
Les points forts : Personnel et service et équipements
The hotel is a bit tired in need of an update. The strips on the magnetic key cards are affected by keeping them next to the magnetic field on an iPhone, which is annoying. The breakfast area was well stocked and kept clean by attentive staff.
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 5 oct. 2023
Hello Stuart ,Hello Stuart, Thank you for taking the time to share your comments regarding our staff and area. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

6/10 Satisfaisant

Shirley

Les points forts : Équipements
Noisy at night
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 1 oct. 2023
Hello Shirley,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 Excellent

Erika

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
So accommodating
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 26 sept. 2023
Hi Erika,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

6/10 Satisfaisant

Robert, Dillsburg

Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 21 sept. 2023
Hello Robert, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Satisfaisant

Ilan

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Was a last minute reservation, the hallway and rooms had a stuffy smell possibly from the carpets. Everything else was average. Staff were friendly
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 20 sept. 2023
Hello Ilan, Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our staff. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

6/10 Satisfaisant

Karin

Les points forts : Propreté et personnel et service
Average pet friendly hotel in a good location
We needed a pet friendly room on our way back to Chicago and stopped here for the night. Check in was fine but the door to our room was difficult to open and jammed with the dead bolt engaged. Room was spacious and clean. Tub/shower very dated.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 17 sept. 2023
Hello Karin,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our shower and room. Your voice is very valuable to us and we hope you will return on your next travels.

2/10 Horrible

ovoke

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en septembre 2023
Réponse de Manager le 17 sept. 2023
Hello ovoke,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Sharon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was fine
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 14 sept. 2023
Hello Sharon,It means so much to have earned your business. We appreciate the feedback regarding our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

2/10 Horrible

Hector

Les points faibles : Propreté et personnel et service
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 8 sept. 2023
Hello Hector, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Bien

Sheri

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shaniqua at the front desk was awesome!
Séjour de 1 nuit en août 2023
Réponse de Manager le 2 sept. 2023
Hello Sheri,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our front desk. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

8/10 Bien

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Housekeeping staff were excellent .. very kind helpful and friendly ……and the young lady at the front desk on evening shift was very friendly and helpful to everyone ….
Séjour de 8 nuits en août 2023
Réponse de Manager le 31 août 2023
Hi Susan,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making your stay pleasant and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

4/10 Médiocre

Geraldo

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
The room was not properly clean
Séjour de 1 nuit en août 2023
Réponse de Manager le 30 août 2023
Hello Geraldo, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Satisfaisant

Jimmy

Séjour de 1 nuit en août 2023
Réponse de Manager le 14 sept. 2023
Hello Jimmy,It was our privilege to earn your business and we hope to host you again on your next trip.