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Avis sur The Lalit Laxmi Vilas Palace

4.5 out of 5
The Lalit Laxmi Vilas Palace
Opp Fateh Sagar Lake, Udaipur, Rajasthan

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 64 avis sur 134." "
Note des voyageurs de 8 (Bien), d’après 40 avis sur 134." "
Note des voyageurs de 6 (Satisfaisant), d’après 19 avis sur 134." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 134." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 134." "

8,8/10

Propreté

8,6/10

Personnel et service

7,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

10/10 Excellent

Jan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hôtel dans demeure ancienne
Bel hôtel dans une demeure historique. Vue imprenable sur le lac de l’île de Nehru garden. Choisir une chambre avec vue sur le lac. Bon service et bel accueil. Restaurant correct.
Séjour de 2 nuits en février 2020
Réponse de Pinak Bhattacharjee le 11 févr. 2020
Cher invité, Merci de nous faire part de vos commentaires. Nous sommes absolument ravis de constater que vous avez trouvé notre équipe extrêmement utile tout en fournissant le service client le plus incroyable. Nous sommes vraiment chanceux d'être situés dans un environnement aussi surréaliste et nous nous efforçons de fournir une expérience digne de cette bonne fortune. Mon équipe et moi-même nous réjouissons de vous accueillir à nouveau dans notre palais. Meilleurs voeux,

6/10 Satisfaisant

Miriam

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location was close to the lake and had a great view and was close to nearby attractions. The hotel lacked an elevator, gym, pool and was older. I don’t mind and older hotel which is nostalgic but it needed some amenities. Restaurants were convenient.
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Rishi

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cancel Your Trip Rather Than Staying Here
I went ahead and booked this property because of the name "Lalit" and to this date i regret having stayed here. - The rooms were untidy with several cockroaches roaming freely inside the room. - The key card to enter the room never worked as the locks are so old. - The bathrooms were terrible and this is the reason they do not have clear picture of the room and washrooms displayed on their website. In fact the entire property is in a state of shambles. - To make matters worse the staff is untrained and have no association with the word "Hospitality". - While dining at the restaurant the server came to clear the plates atleast 3 times while we were still dining. We finally had to ask her "Why is she in such a hurry to clear the plates without seeing that the people are still dining". - I requested for an extra bed and the reception kept repeating it would be "2500 + Tax". Having said that i have no objection to the charges the same thing was repeated at least 10 times and they were not done here they actually came to my room with a hand written charge declaration and asked me to Sign it. - Having dined at several top class restaurants the drinks always come with free soda and water but because the property is so poorly managed we were billed for soda and water and drinks were already way too overpriced considering the properties' conditions and class. My recommendation would be to cancel your trip rather than having to go through the ordeal of staying here.
Séjour de 1 nuit en mars 2023
Réponse de showrya vardhan le 6 avr. 2023
Dear Guest,Namaskar!!!Thank you for your feedback!!!

8/10 Bien

satya

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The lake view from hotel front yard was amazing. The staff was great. The food cost was over priced. The new year gala event singers were really bad. But the food and DJ was good. They charged 8K INR for my 15yr old kid.
Réponse de Devendra Singh Parihar le 22 févr. 2023
Dear Guest,Thank you for your feedback.we look forward to welcoming you at The Palace.

10/10 Excellent

sangeeta

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very nice property with million dollar views !
Réponse de Nafis le 7 janv. 2023
Dear Guest,Thanks for the Feedback.

6/10 Satisfaisant

Prashant

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Hotel location is good but other amenities are average.
Séjour de 1 nuit en novembre 2022
Réponse de Nafis Ahmed Sheikh le 4 déc. 2022
Dear Guest, Namaskar! Thanks for Your Feedback.

6/10 Satisfaisant

tanvi

Voyage en famille, Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
the property location is nice, but there is nothing to do. There is only a snooker table available and a lawn. They can add a few activities for guests. Also due to covid the restaurent had very limited menu
Séjour de 2 nuits en janvier 2022

10/10 Excellent

Ashish

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2021

6/10 Satisfaisant

Jigarkumar

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overrated just because of "Palace" name tag
We stayed for one night. We were disappointed in knowing that it is actually not a heritage palace property but a heritage building that was designed like a palace. There is no good parking for car also. The waiting room at reception was small which got crowded during rush hours. Food was too costly. It is overrated in name of palace.
Séjour de 1 nuit en décembre 2021
Réponse de Mayuri Gupta le 19 janv. 2022
Dear Mr.Kumar, Namaskar! Thank you for sharing your positive feedback of the hotel. Our endeavor always remains to offer the very best to all our guest.I would like to inform about our property that it is a 111 years old Original Heritage palace and since it is a heritage that is why our hotel lobby is not very big as we could not able to make any changes in original architecture.Hotel also have a huge parking area and best lake view and garden area However still you did not like the property, it is as your choice and I want to apologies if any inconvenience cause to you. Regards

10/10 Excellent

Chirag

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Visiting Udaipur from New York
Staff is very welcoming and friendly. Hotel is very clean
Séjour de 3 nuits en mars 2020
Réponse de Pinak Bhattacharjee le 17 mars 2020
Dear Guest, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed at the Lalit for two nights. We had a great stay at the hotel. The hotel is tucked away from the bustling city on a hill overlooking Fathesagar, but still close enough to the action. It’s a well maintained well manicured property that was very clean. The staff was also great. The price point on this hotel was also great. While not as luxurious as the Oberi or Lake Place it was a still a luxurious hotel at a great price point.
Séjour de 1 nuit en février 2020
Réponse de Pinak Bhattacharjee le 23 févr. 2020
Dear Guest, Thank you for your feedback. We are truly fortunate to be located in such surreal surroundings and it is our endeavor to provide an experience befitting of such good fortune. I am glad you had an excellent holiday with us and we hope to create many more memorable holiday experiences for you and your family soon. Warm Regards

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
All you’re paying for is the lake view. Compared to other Lalits, the fabric of this property is worn out. Needs new beds, a better layout in their restaurants, and also better food offerings. Quality was lacking and you expect a lot more for the prices they were charging.
Séjour de 3 nuits en février 2020
Réponse de Pinak Bhattacharjee le 14 févr. 2020
Dear Guest, Thank you for your feedback. I regret to note your experience did not lived up to your expectation. I am glad that you liked the view from the hotel. Each of the issues mentioned by you are a food for thought and action for us. I have made a careful note of all the feedback you have shared and I assure you each points is taken with complete seriousness it deserves. Meanwhile apologies once again & look forward to welcoming you back soon to enjoy the authentic limitless The LaLiT hospitality. Warm Regards

10/10 Excellent

Johannes

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect Sunset
The hotel is amazing. Nice rooms, wonderful location and view, yoga and spa treatments. Would highly recommend to anyone who is staying in Udaipur.
Séjour de 1 nuit en janvier 2020
Réponse de Pinak Bhattacharjee le 2 févr. 2020
Dear Guest, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards

8/10 Bien

Davinder

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2019
Réponse de Pinak Bhattacharjee le 10 déc. 2019
Dear Guest, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards

10/10 Excellent

Paul

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en novembre 2019
Réponse de Pinak Bhattacharjee le 6 déc. 2019
Dear Mr. Paul, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté et personnel et service
An average hotel
Not luxury Just an average hotel Breakfast selection is limited mostly vegetables
Séjour de 1 nuit en novembre 2019
Réponse de Pinak Bhattacharjee le 11 nov. 2019
Dear Guest, Thank you for the feedback. I regret your experience with us did not lived up to your expectation. While I write this, we have taken up the points extremely seriously and are on our way to address the same. I would assure you of a better experience on your next visit and hope you see this one as an exception. Warm Regards

10/10 Excellent

Zorik

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2019
Réponse de Pinak Bhattacharjee le 14 oct. 2019
Dear Guest, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards

6/10 Satisfaisant

Charu, Jaipur

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Stragely at check in i was given a double bed room instead of palace suit. Palace suit was far expensive then double bedroom and my booking was fully paid. After insisting, palace suit was then given as a favour. Felt little cheated with this act !!!
Séjour de 3 nuits en septembre 2019
Réponse de Pinak Bhattacharjee le 28 sept. 2019
Dear Ms. Mathur, Thank you for sharing your feedback. We regret to note your experience upon arrival. The room offered to you on arrival was a Palace suite on our heritage wing. Later on your request your room was shifted to the one which you preferred. The average size of our Palace suite is 500 SqFt, though some has varied size considering our heritage structure. I extend my apologies for the experience and look forward to welcome you back again. Warm Regards

10/10 Excellent

Amit

Séjour de 1 nuit en août 2019

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en juillet 2019
Réponse de Pinak Bhattacharjee le 1 août 2019
Dear Guest, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards,

8/10 Bien

JITENDRA

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en juillet 2019
Réponse de Pinak Bhattacharjee le 31 juil. 2019
Dear Mr. Jitendra, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards,

8/10 Bien

Haemin

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful hotel overviewing the lake
Good hotel overviewing Udaipur lake. However, the distance to the city is bit far. Overall, very enjoyable stay!
Séjour de 1 nuit en juin 2019
Réponse de Pinak Bhattacharjee le 30 juin 2019
Dear Guest, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards,

8/10 Bien

Mitul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mai 2019
Réponse de Pinak Bhattacharjee le 10 juin 2019
Dear Guest, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards,

10/10 Excellent

Bindiya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Memorable stay
Amazing property,views and impeccable service! Would love to visit again
Séjour de 2 nuits en mai 2019
Réponse de Pinak Bhattacharjee le 10 juin 2019
Dear Guest, Thank you for taking the time and sharing this review. We are absolutely delighted to note that you found our team to be extremely helpful whilst providing the most amazing customer service. We are truly fortunate to be located in such surreal surroundings and it is our endeavor to provide an experience befitting of such good fortune. My team and I look forward to welcoming you back at our Palace. Warm regards,

8/10 Bien

Voyageur vérifié

Séjour de 3 nuits en mai 2018
Réponse de Pinak Bhattacharjee le 5 avr. 2019
Dear Guest, Thank you for your review of our Palace. It gives us great pleasure to read that you enjoyed your stay with us. I have shared your feedback with the entire team at the resort. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to make sure that our guests leave the resort with fond memories. If I can be of any assistance in the meanwhile please do let me know. Warm Regards,

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Such a tranquil setting in country that can be chaotic at times. The views and sunsets were to die for, such a wonderful way to finish our 3 week stay in India. Rooms and staff were excellent and well worth paying a bit extra for. Nice touches like bagpipes and band playing in the afternoon (who would of thought). Highly recommend. Gary and Catherine Australia
Séjour de 2 nuits en mars 2019
Réponse de Pinak Bhattacharjee le 20 mars 2019
Dear Guest, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards,

8/10 Bien

jacques

Les points forts : Propreté, personnel et service, confort de la chambre
Ask for a room with a view
Away from the busy part of the city, hotel offers quiet environment. Comfortable bed, Condition of the bathroom (leaking shower, hair dryer from an old age) could be improved. Breakfast buffet quite limited. Staff attentive.
Séjour de 2 nuits en mars 2019
Réponse de Pinak Bhattacharjee le 5 mars 2019
Dear Guest, Thank you for choosing to stay with us and sharing this review. It gives us great pleasure to read that you enjoyed your stay with us. I regret the experience you have had at our Palace. While I write this, we have taken up the points extremely seriously and are on our way to address the issue. We look forward to welcome you back at our Palace! Warm Regards,

8/10 Bien

Anirban

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2019
Réponse de Pinak Bhattacharjee le 5 mars 2019
Dear Guest, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards,

10/10 Excellent

Voyageur vérifié

Séjour de 3 nuits en février 2019
Réponse de Pinak Bhattacharjee le 5 avr. 2019
Dear Guest, Thank you for your review of our Palace. It gives us great pleasure to read that you enjoyed your stay with us. I have shared your feedback with the entire team at the resort. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to make sure that our guests leave the resort with fond memories. If I can be of any assistance in the meanwhile please do let me know. Warm Reagrds,

8/10 Bien

Anji

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel with spectacular views over the lake- just missed a swimming pool but was a great place to stay
Séjour de 3 nuits en janvier 2019
Réponse de Pinak Bhattacharjee le 24 janv. 2019
Dear Guest, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2019
Réponse de Pinak Bhattacharjee le 17 janv. 2019
Dear Guest, Thank you for choosing to stay with us and sharing the rating. . I am glad you had an excellent holiday with us and we hope to create many more memorable holiday experiences for you and your family soon. Warm Regards,

6/10 Satisfaisant

Stephanie

Les points forts : Personnel et service
Room smell mildewed and bathroom old and mildewed as well Staff and service were very good and super friendly and helpful
Séjour de 2 nuits en janvier 2019
Réponse de Pinak Bhattacharjee le 12 janv. 2019
Dear Guest, Thank you for the feedback. I regret the experience you have had at our Palace. Request you to look at this experience as an aberration, and give us another opportunity to get it right for you. I have shared your feedback with the entire team at the resort. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to make sure that our guests leave the resort with fond memories. If I can be of any assistance in the meanwhile please do let me know. Warm Regards,

10/10 Excellent

Devashis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A nice stay; warmth in service every where; good breakfast; great view of the lake from hotel front (only few rooms have that view from room itself). Heritage look. But, huge traffic jams reaching the location on weekend - seems like this city's nature. Also, no bath tub, only shower room.
Séjour de 2 nuits en décembre 2018
Réponse de Pinak Bhattacharjee le 6 janv. 2019
Dear Guest, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
160+ yr old heritage villa maintained in excellent condition.
Séjour de 2 nuits en janvier 2019
Réponse de Pinak Bhattacharjee le 6 janv. 2019
Dear Guest, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards,

4/10 Médiocre

Voyageur vérifié

Séjour de 3 nuits en décembre 2018
Réponse de Pinak Bhattacharjee le 8 janv. 2019
Dear Guest, Thank you for your feedback. We regret the inconvenience caused to you during your stay at the Palace. We clearly failed to live upto your expectations. Your feedback is a ready reckoner for us to work upon. Request you to look at this experience as an aberration, and give us another opportunity to get it right for you. Warm Regards,

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exceptional service and quality of room . ! Would highly recommend
Séjour de 1 nuit en décembre 2018
Réponse de Pinak Bhattacharjee le 31 déc. 2018
Dear Guest, Thank you for your review of our resort. It gives us great pleasure to read that you enjoyed your stay with us. I have shared your feedback with the entire team at the resort. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to make sure that our guests leave the Palace with fond memories. If I can be of any assistance in the meanwhile please do let me know.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en novembre 2018
Réponse de Pinak Bhattacharjee le 31 déc. 2018
Dear Guest, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location facing Fateh Sagar lake , awesome views of sunrise and sunset from the rooms and great hospitality, superb services and courteous staff
Séjour de 3 nuits en décembre 2018
Réponse de Pinak Bhattacharjee le 6 janv. 2019
Dear Guest, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards,

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en décembre 2018
Réponse de Pinak Bhattacharjee le 27 déc. 2018
Dear Guest, Thank you for your review of our resort. It gives us great pleasure to read that you enjoyed your stay with us. I have shared your feedback with the entire team at the resort. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to make sure that our guests leave the Palace with fond memories. If I can be of any assistance in the meanwhile please do let me know. Warm Regards

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice property facing the lake. Friendly service and good staff. Will recommend to friends and families
Séjour de 2 nuits en décembre 2018
Réponse de Pinak Bhattacharjee le 26 déc. 2018
Dear Guest, Thank you for choosing to stay with us and sharing this review. I am glad you had an excellent holiday with us and we hope to create many more memorable holiday experiences for you and your family soon. We look forward to welcome you back at our Palace! Warm Regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en décembre 2018
Réponse de Pinak Bhattacharjee le 8 déc. 2018
Dear Guest, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards,

10/10 Excellent

Antonio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amzing Hotel with amazing view
Séjour de 2 nuits en novembre 2018
Réponse de Pinak Bhattacharjee le 20 nov. 2018
Dear Mr. Antonio, Thank you for choosing to stay with us and sharing this review. We are truly fortunate to be located in such surreal surroundings and it is our endeavor to provide an experience befitting of such good fortune. . I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards,

8/10 Bien

Devang, Nj

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Stay was very good . Food was good too. Kids friendly food is nice . Mr Ram floor in charge was at his best to keep guests happy.
Séjour de 3 nuits en novembre 2018

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 4 nuits en novembre 2018
Réponse de Pinak Bhattacharjee le 20 nov. 2018
Dear Guest, Thank you for reviewing us on Expedia! We regret to note we could not meet your expectation whilst your stay with us. Request you to look at this experience as an aberration, and give us another opportunity to get it right for you. Warm Regards,

10/10 Excellent

akhil, delhi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
great hotel with great location , view of rooms , great food would recommend to all without any second thought...
Séjour de 3 nuits en novembre 2018
Réponse de Pinak Bhattacharjee le 18 nov. 2018
Dear Mr. Akhil, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards,

10/10 Excellent

satish, bangalore

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent property and courteous staff. Had lake facing room. Food was good.
Séjour de 1 nuit en octobre 2018
Réponse de Pinak Bhattacharjee le 14 nov. 2018
Dear Mr. Satish, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards,

10/10 Excellent

Jay, USA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful hotel near a lake. Hotel staff are professional and very nice. We enjoyed our stay!
Séjour de 3 nuits en octobre 2018
Réponse de Pinak Bhattacharjee le 4 nov. 2018
Dear Guest, Thank you for choosing to stay with us and sharing such kind words of appreciation towards my associates. I am glad you had an excellent holiday with the us and we hope to create many more memorable holiday experiences for you and your family soon. Warm Regards,

8/10 Bien

Alan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful hotel over looking the lake and just a short tuc tuc ride from the centre of town.
Séjour de 2 nuits en octobre 2018
Réponse de Pinak Bhattacharjee le 4 nov. 2018
Dear Guest, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards,

4/10 Médiocre

Rohit, Kolkata

Les points faibles : Infrastructures et conditions de l’hébergement
Nice view. But no swimming Poll & kid play station. Only view is Too Good, but no activity to do at Hotel.
Séjour de 3 nuits en octobre 2018
Réponse de Pinak Bhattacharjee le 28 oct. 2018
Dear Guest, Thank you for sharing the feedback. I regret the experience you have had at our Palace. We consistently try to upgrade our infrastructure and facilities to meet the modern day discerning travelers. While doing so we also ensure the pristine glory of our Palace is restored. We look forward to welcome you back at our Palace! Warm Regards,

8/10 Bien

Chanchal, Kolkata

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Nice Hotel with Less Experienced Staff.
Hotel location is nice. Food qwatity is satisfactory. Meal cost is high. Rooms are big, clean, but can be improved further. Kids area -Not organized well. Limited to 3 items and very far and at a lower part. To reach there you one has to go down 70+ steps and again climb up same steps. Its a hard work. No swimming pool.
Séjour de 3 nuits en octobre 2018
Réponse de Pinak Bhattacharjee le 21 oct. 2018
Dear Guest, Namaskar! Thank you for your review of our Palace. It gives us great pleasure to read that you enjoyed your stay with us. Each of the issues mentioned by you are a food for thought and action for us. We look forward to welcome you back at our Palace! Warm Regards,