Avis sur Red Roof Inn Tucson Downtown – University
Red Roof Inn Tucson Downtown – University
1300 N Stone Ave, Tucson, AZ
Avis
6,6
6,8/10
Propreté
7,2/10
Personnel et service
5,8/10
Équipements
6,2/10
Infrastructures et conditions de l’hébergement
6,6/10
Écoresponsabilité
Avis
28 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2022
Réponse de Lewis le 29 déc. 2022
Merci d'avoir pris le temps de nous faire part de votre expérience au RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY. Je suis désolé que votre expérience n'ait pas été à la hauteur de vos attentes. Je peux vous assurer que des mesures correctives seront prises pour éviter qu'une situation similaire ne se reproduise à l'avenir. Chez Red Roof, nous avons l'intention d'avoir votre confiance en nos capacités à prévenir des problèmes similaires à l'avenir. Sachez que nous vous apprécions en tant qu'invité et apprécions votre entreprise. Merci de partager vos préoccupations et j'espère que vous nous donnerez l'occasion de mieux vous servir à Red Roof la prochaine fois que vos projets de voyage nécessiteront un hébergement.
6/10 Satisfaisant
Benjamin
19 mai 2022
Les points faibles : Infrastructures et conditions de l’hébergement
Benjamin
Séjour de 1 nuit en mai 2022
Réponse de Lewis le 20 mai 2022
Thank you for taking the time to tell us about your experience at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY. I am sorry that your experience did not meet your expectations. I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
10/10 Excellent
JENNIFER
Voyage d’affaires, Voyage en couple
20 mars 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JENNIFER
Séjour de 2 nuits en mars 2022
Réponse de Lewis le 22 mars 2022
Thank you for staying with us. We appreciate your feedback.
8/10 Bien
Michel
Voyage d’affaires
10 févr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michel
Séjour de 1 nuit en janvier 2022
Réponse de red roof le 12 févr. 2022
Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY.
I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience. We look forward to seeing you in your future travels.
6/10 Satisfaisant
Frédéric
4 mars 2019
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Séjour 25 au 27 février 2019
Frédéric
Séjour de 3 nuits en février 2019
Réponse de DLB le 6 mai 2019
Nos gustaría agradecerle por tomarse el tiempo para completar nuestra encuesta en línea. La retroalimentación de nuestros huéspedes es muy importante para nosotros y su opinión nos ayuda con nuestros esfuerzos continuos para brindar un excelente servicio y una excelente estadía.
Muchas gracias por su negocio y esperamos verlo en el futuro.
8/10 Bien
Ronald
17 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ronald
Séjour de 13 nuits en avril 2024
2/10 Horrible
Shawna
29 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shawna
Séjour de 1 nuit en mars 2024
Réponse de Dannielle Rediresponse Specialist le 1 avr. 2024
Dear Shawna,Thank you for taking the time to tell us about your experience at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY. I am sorry that your experience did not meet your expectations. The situation you described regarding the unclean hot tub, thin walls, upkeep of the room and bathroom along with the other issues mentioned is truly regrettable. We are very sorry for your experience. I do hear your suggestions for improvement for the room and surroundings, they will be taken into consideration to make changes to ensure your satisfaction. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Very truly yours,Dannielle Red Roof Management Rediresponse Specialist
2/10 Horrible
Adrean
26 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adrean
Séjour de 1 nuit en mars 2024
Réponse de Oshane RediResponse Specialist le 27 mars 2024
Dear Adrean, Thank you for taking the time to tell us about your experience at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you highlighted. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist
2/10 Horrible
Timothy
16 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Timothy
Séjour de 1 nuit en mars 2024
Réponse de Sharma RediResponse Specialist le 17 mars 2024
Hello Timothy, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
10/10 Excellent
Kathryn
15 mars 2024
Kathryn
Séjour de 1 nuit en mars 2024
Réponse de Olivia RediResponse Specialist le 9 avr. 2024
Hello Kathryn, The staff at the Red Roof Inn Tucson Downtown – University and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
6/10 Satisfaisant
Brian, Clinton
13 mars 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Brian
Séjour de 4 nuits en mars 2024
Réponse de Nishaye RediResponse Specialist le 14 mars 2024
Dear Brian, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Tucson Downtown – University and I appreciate your 3/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
4/10 Médiocre
jesus armando torres
Voyage en famille
10 mars 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
jesus armando torres
Séjour de 1 nuit en mars 2024
Réponse de Nishaye RediResponse Specialist le 11 mars 2024
Hola Jesús,Gracias por tomarse el tiempo para contarnos sobre su experiencia en el Red Roof Inn Tucson Downtown – University. Lamentamos que haya tenido una experiencia menos que satisfactoria, lo que motivó su calificación de 2/5. Nos esforzamos por brindar a los huéspedes el mejor servicio al cliente y todas las comodidades del hogar, por lo que me decepciona leer que el encuentro que usted describió sobre el mantenimiento del hotel no fue de su agrado. Acepte nuestras más sinceras disculpas por el impacto que esto tuvo en su estadía con nosotros. Es importante saber que valoramos sus comentarios y que se tendrán en cuenta mientras nuestro equipo de Red Roof se esfuerza por mejorar continuamente la calidad de nuestros servicios.Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
8/10 Bien
ricki
Voyage en famille, Voyage d’affaires
9 mars 2024
Les points faibles : Propreté
ricki
Séjour de 1 nuit en mars 2024
Réponse de Kamaria RediResponse Specialist le 12 mars 2024
Dear Ricki,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY. It's great to see that we earned your 4/5 score. However, I sincerely apologize for the situation you mentioned regarding the food options. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist
6/10 Satisfaisant
Samantha
Voyage en couple
6 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Samantha
Séjour de 1 nuit en février 2024
Réponse de Olivia RediResponse Specialist le 6 mars 2024
Hello Samantha, Thank you for telling us about your stay at the Red Roof Inn Tucson Downtown – University. I am glad that you were pleased with our friendly staff. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
4/10 Médiocre
Lorraine
Voyage d’affaires, Voyage en couple
26 févr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Lorraine
Séjour de 1 nuit en février 2024
Réponse de Toni-Ann RediResponse Specialist le 28 févr. 2024
Dear Lorraine,We're happy to know that the service provided by our staff at our Red Roof Inn Tucson Downtown University was the highlight of your stay. You've expressed your displeasure however, in the upkeep of the chair in the room, noise disruptions you encountered and the comfortability of the bed not being to your liking. I appreciate you bringing this to our attention, as we strive to provide satisfactory stays for our guests. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a better experience.Sincerely,Red Roof Management
6/10 Satisfaisant
Jason
26 févr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Jason
Séjour de 2 nuits en février 2024
Réponse de Toni-Ann RediResponse Specialist le 27 févr. 2024
Hello Jason,We're disappointed to see that you felt our Red Roof Inn Tucson Downtown University was not up to the Red Roof standard after your recent stay. As we work hard to provide our guests with all the comforts of home, we appreciate you providing this feedback. Thank you again for sharing your experience. We look forward to seeing you in your future travels to provide a 5/5 score.Sincerely,Red Roof Management
4/10 Médiocre
Fabian David
25 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Fabian David
Séjour de 3 nuits en février 2024
Réponse de Toni-Ann RediResponse Specialist le 26 févr. 2024
Dear Fabian,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Tucson Downtown University and you being pleased with our hotels location. We are disappointed however, as you've indicated that the room had no housekeeping and that the upkeep was not to your liking. This is regrettable to hear.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management
6/10 Satisfaisant
Shanendoah
Voyage d’affaires
22 févr. 2024
Les points faibles : Équipements
Shanendoah
Séjour de 1 nuit en février 2024
Réponse de Kerry-Lee RediResponse Specialist le 22 févr. 2024
Dear Shanendoah,While you mentioned the parking lot at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY lacked availability, your room was semi clean and there was noise disturbance, you also highlighted our affordable rates. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better here at Red Roof. Please know you are a valued guest, and we appreciate your business. Thank you again for your review. The staff and I would love to provide you with another stay in the future. Sincerely, Red Roof Management
2/10 Horrible
Logan
21 févr. 2024
Logan
Séjour de 1 nuit en février 2024
Réponse de Oshane RediResponse Specialist le 23 févr. 2024
Hello Logan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY and I are not disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
6/10 Satisfaisant
Steven
20 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Steven
Séjour de 1 nuit en janvier 2024
Réponse de Chirell RediResponse Specialist le 21 févr. 2024
Dear Steven,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Tucson Downtown – University. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 3/5 score. You indicated that you were unsatisfied with no parking and easily accessible room. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist
2/10 Horrible
Logan
Voyage en famille avec de jeunes enfants
18 févr. 2024
Logan
Séjour de 1 nuit en février 2024
Réponse de Chirell RediResponse Specialist le 20 févr. 2024
Dear Logan,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Tucson Downtown – University. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 1/5 score. You indicated that you were unsatisfied with not being notified that there was no availability. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist
2/10 Horrible
alex
Voyage d’affaires
15 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
alex
Séjour de 1 nuit en janvier 2024
Réponse de Xao RediResponse Specialist le 15 févr. 2024
Thanks for sharing your feedback with us, Alex. The team at our Red Roof Inn Tucson Downtown – University was saddened to see that we failed to provide you with a satisfactory stay. You stated that the place was unclean, which hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve. In relation to being refunded, please reach out to your booking source to be best assisted.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management
6/10 Satisfaisant
Brandon
8 févr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Brandon
Séjour de 1 nuit en janvier 2024
Réponse de OnielRediresponse Specialist le 10 févr. 2024
Hi Brandon,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the Red Roof Inn Tucson Downtown – University. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
2/10 Horrible
Michelle
6 févr. 2024
Michelle
Séjour de 1 nuit en février 2024
Réponse de Oshane RediResponse Specialist le 25 mars 2024
Hello Michelle, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
2/10 Horrible
William
5 févr. 2024
William
Séjour de 1 nuit en février 2024
Réponse de Olivia RediResponse Specialist le 6 févr. 2024
Hello William, Thank you for telling us about your stay at the Red Roof Inn Tucson Downtown – University. I am disappointed you had a less than satisfactory experience prompting your 1/5 score. The situation you described regarding your reservation being canceled along with the other concerns mentioned are truly regrettable. I am very sorry for your experience. To prevent this from happening again, your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
4/10 Médiocre
Kenneth
Voyage en famille
3 févr. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Kenneth
Séjour de 2 nuits en février 2024
Réponse de OnielRediresponse Specialist le 4 févr. 2024
Hi Kenneth,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Tucson Downtown – University. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
4/10 Médiocre
Claudiana
24 janv. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Claudiana
Séjour de 1 nuit en janvier 2024
Réponse de Chirell RediResponse Specialist le 25 janv. 2024
Dear Claudiana,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Tucson Downtown – University and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist
8/10 Bien
Patricia
Voyage en famille
21 janv. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Patricia
Séjour de 5 nuits en janvier 2024
Réponse de Kerry-Lee RediResponse Specialist le 27 janv. 2024
Dear Patricia,I was elated to see your almost perfect scoring and your feedback after your recent experience at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY. I am happy to read you had good stay and your room was clean and spacious. At Red Roof, our primary goal is to provide a clean and comfortable stay for all our guests, and we are proud to have achieved that with your visit. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Red Roof Management
8/10 Bien
David
21 janv. 2024
David
Séjour de 3 nuits en janvier 2024
Réponse de Xao RediResponse Specialist le 14 févr. 2024
Thank you for sharing your 4/5 rating with us, David. Our staff at the Red Roof Inn Tucson Downtown – University was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management
10/10 Excellent
James
15 janv. 2024
James
Séjour de 1 nuit en janvier 2024
Réponse de Dannielle Rediresponse Specialist le 17 janv. 2024
Hello James, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management
10/10 Excellent
Mel
10 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mel
Séjour de 1 nuit en janvier 2024
Réponse de Oshane RediResponse Specialist le 12 janv. 2024
Hello Mel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management
4/10 Médiocre
Monica, Hermosillo
Voyage en famille
8 janv. 2024
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Monica
Séjour de 1 nuit en janvier 2024
Réponse de Antonio,RediResponse Specialist le 11 janv. 2024
Dear Monica,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY. It’s great to hear that you found our property to be conveniently located. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist
8/10 Bien
Voyageur vérifié
Voyage en famille
6 janv. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Bien
Voyageur vérifié
Séjour de 2 nuits en décembre 2023
Réponse de Antonio,RediResponse Specialist le 11 janv. 2024
Dear Anonymous,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY. It’s great to hear that you found our property to be clean and conveniently located. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist
10/10 Excellent
Lindsey
3 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good Economic place to stay
Lindsey
Séjour de 2 nuits en janvier 2024
Réponse de Antonio,RediResponse Specialist le 10 janv. 2024
Dear Lindsey,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY. It’s great to hear that found our property to be clean comfortable and conveniently located among other positives. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist
10/10 Excellent
Randy
Voyage d’affaires
3 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Randy
Séjour de 1 nuit en janvier 2024
Réponse de Antonio,RediResponse Specialist le 10 janv. 2024
Dear Randy,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY. It’s great to hear that found our property to be clean and well renovated. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist
8/10 Bien
Michael
Voyage en famille
1 janv. 2024
Les points forts : Propreté et personnel et service
Michael
Séjour de 1 nuit en décembre 2023
Réponse de Toni-Ann RediResponse Specialist le 3 janv. 2024
Hello Michael,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management
10/10 Excellent
eva
Voyage d’affaires
1 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
eva
Séjour de 1 nuit en décembre 2023
10/10 Excellent
JUAN
30 déc. 2023
JUAN
Séjour de 1 nuit en décembre 2023
Réponse de Toni-Ann RediResponse Specialist le 1 janv. 2024
Hello Juan,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management
10/10 Excellent
Winston
Voyage en groupe
21 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Winston
Séjour de 1 nuit en décembre 2023
Réponse de Toni-Ann RediResponse Specialist le 21 déc. 2023
Hello Winston,Thank you for your 5/5 score of our Red Roof Inn. We are pleased to have provided you with a good stay. Your feedback is always welcomed as it only helps us to improve our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management
8/10 Bien
Therese-Marie, Phoenix
17 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Therese-Marie
Séjour de 1 nuit en décembre 2023
Réponse de OnielRediresponse Specialist le 4 févr. 2024
Hi Therese,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Tucson Downtown – University. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
10/10 Excellent
Mahlon
Voyage d’affaires
12 déc. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Comfortable and Clean
Mahlon
Séjour de 5 nuits en décembre 2023
Réponse de Toni-Ann RediResponse Specialist le 13 déc. 2023
Hello Mahlon,Your review and 5/5 scoring of our Red Roof Inn is much appreciated. We're happy to know that your rooms sizing, the comfortability of the bed, the TV and the ample parking, among other commendations, were the highlights of your stay. As we strive to provide satisfactory stays for our guests here at Red Roof Inn Tucson Downtown – University, we are happy to see your feedback reflected just that.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
10 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en décembre 2023
Réponse de Toni-Ann RediResponse Specialist le 11 déc. 2023
Hello Valued Guest,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management
2/10 Horrible
Kurt
Voyage en couple
10 déc. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kurt
Séjour de 1 nuit en décembre 2023
Réponse de Toni-Ann RediResponse Specialist le 11 déc. 2023
Dear Kurt, We appreciate you choosing to stay at our Red Roof Inn , however, we are disappointed to know that your experience was not up to the standard of service that we aim to provide for all of our guests. You've mentioned that you found both rooms you occupied to have hair in the sink/on the floors, inconveniencing your stay. This is not an experience our guests usually have with us. Thank you for making us aware of this. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again. We wish you the best in your future travels. Sincerely, Red Roof Management
4/10 Médiocre
Voyageur vérifié
Voyage en famille
4 déc. 2023
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
when you take a shower no shower liner or soap dis
Voyageur vérifié
Séjour de 2 nuits en décembre 2023
Réponse de Chirell RediResponse Specialist le 6 déc. 2023
Dear Valued Guest,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Tucson Downtown – University. We are sorry you had a less than satisfactory experience, prompting your 4/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,ChirellRediResponse Specialist
4/10 Médiocre
Robin
Voyage en famille
3 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robin
Séjour de 1 nuit en décembre 2023
Réponse de LaTunde Murrant. Rewards Specialist le 5 déc. 2023
Hello Robin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY and I appreciate your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
10/10 Excellent
Savannah
29 nov. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Savannah
Séjour de 1 nuit en novembre 2023
Réponse de LaTunde Murrant. Rewards Specialist le 30 nov. 2023
Dear Savannah,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are proud to know that we are a decent place. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
8/10 Bien
Tammy
Voyage en famille
27 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tammy
Séjour de 1 nuit en novembre 2023
Réponse de Chirell Rediresponse Specialist le 28 nov. 2023
Dear Tammy,Thank you for providing us with details about your stay at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY. I’m thrilled to read your kind words about you having a great stay. Please accept our most sincere apologies for the concerns you described regarding not many choices for food. We strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to improve the quality of our services.We appreciate your business and would love if you considered giving us another chance to win back your trust on your next stay to provide you with a 5-star experience.Sincerely,ChirellRediresponse Specialist
8/10 Bien
MARTHA ALICIA
26 nov. 2023
MARTHA ALICIA
Séjour de 3 nuits en novembre 2023
Réponse de Toni-Ann RediResponse Specialist le 22 déc. 2023
Hello Martha,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management
8/10 Bien
Russ
Voyage en groupe
25 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Russ
Séjour de 1 nuit en novembre 2023
Réponse de Chirell Rediresponse Specialist le 28 nov. 2023
Dear Russ,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY. It is so pleasing to read that you had a great encounter with us and we truly appreciate your kind remarks about our updated rooms, good value, clean and comfortable location. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guests with all the comforts of home.We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediresponse Specialist
2/10 Horrible
Laura
Voyage en famille
20 nov. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Definitely not a family friendly place
Laura
Séjour de 2 nuits en novembre 2023
Réponse de Naseef le 20 nov. 2023
Thank you for taking the time to tell us about your experience at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY. I am sorry that your experience did not meet your expectations.I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.