Avis sur Extended Stay America Suites - Bristol
Extended Stay America Suites - Bristol
134 Salem Drive, Bristol, VA
Avis
7,0
Bien
7,0/10
Propreté
7,8/10
Personnel et service
6,4/10
Équipements
6,6/10
Infrastructures et conditions de l’hébergement
7,2/10
Écoresponsabilité
Avis
9 août 2022
Séjour de 1 nuit en août 2022
8/10 Bien
Voyageur vérifié
14 déc. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien.
Voyageur vérifié
Réponse de Bobbie Dotson-General Manager le 25 janv. 2017
Thank you for taking the time to complete an online review. I am thrilled to hear that you enjoyed your stay with us. We look forward to seeing you in the future.
8/10 Bien
Voyageur vérifié
27 mai 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
4/10 Médiocre
Justin
Voyage en couple
16 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Justin
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 16 avr. 2024
Dear Justin, Thank you for being our guest. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. Please accept our apologies for the inconvenience. We take cleanliness very seriously, and we will ensure that our team pays more attention to this aspect to provide a more pleasant experience in the future.Sincerely,Hotel Management
10/10 Excellent
Tammy Sue
Voyage en couple
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tammy Sue
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 16 avr. 2024
Dear Tammy, We are thrilled that you loved so much about staying with us, and we will certainly share your compliments with our entire team! It was a true pleasure having you as our guest here at Extended Stay America, and we hope you will choose to stay with us again the next time you are in the area.Sincerely,Hotel Management
10/10 Excellent
Candy, Bristol
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Candy
Séjour de 1 nuit en avril 2024
10/10 Excellent
Brandon, Kershaw
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brandon
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 13 avr. 2024
Dear Brandon, Thank you for providing us with your feedback regarding your stay at Extended Stay America. We appreciate your kind words, especially regarding the exceptional hospitality our team members offer during your stay. We are happy to learn that our central location served you well and that you felt comfortable with us. We look forward to your next visit and will work hard to ensure your experience with us is even more enjoyable.Sincerely,Hotel Management
10/10 Excellent
Linda
Voyage d’affaires
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Linda
Séjour de 1 nuit en avril 2024
10/10 Excellent
Candy, Bristol
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Candy
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 12 avr. 2024
Dear Candy, Thank you for staying at Extended Stay America. We were ecstatic to learn that you were delighted with the exceptional service provided by our staff and that they went above and beyond to exceed your expectations. We appreciate your kind words about Sandra and will pass on your compliments to her and the entire team. It was our pleasure to have you as our guest, and we look forward to welcoming you back soon.Sincerely,Hotel Management
6/10 Satisfaisant
Amanda
8 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Amanda
Séjour de 2 nuits en avril 2024
10/10 Excellent
Tammy Sue
Voyage en couple
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tammy Sue
Séjour de 7 nuits en mars 2024
10/10 Excellent
Francis
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Francis
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 6 avr. 2024
Dear Francis, We appreciate your feedback regarding your recent stay at Extended Stay America. We are pleased to learn that you found our establishment to be of excellent value. We understand that there are numerous options available to you when visiting the area, and we were honored to have the opportunity to host your stay. Thank you for sharing your feedback, and we look forward to welcoming you back shortly.Sincerely,Hotel Management
10/10 Excellent
terry
2 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
terry
Séjour de 1 nuit en mars 2024
2/10 Horrible
Kendall
Voyage en famille avec de jeunes enfants
24 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Kendall
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 25 mars 2024
Dear Kendall, Thank you for taking the time to share your review. We sincerely apologize for the cleanliness issues you experienced during your visit. Our priority is providing a clean and comfortable environment, and we regret failing to meet your expectations. Your feedback is invaluable, and we will address this issue promptly with our housekeeping team to ensure improvements are made. We appreciate your honesty and hope to have the opportunity to regain your trust with a more satisfactory experience in the future.Sincerely,Hotel Management
4/10 Médiocre
bonnie
18 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
bonnie
Séjour de 2 nuits en mars 2024
4/10 Médiocre
Marie
Voyage en groupe, Voyage avec des animaux de compagnie
17 mars 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Marie
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 20 mars 2024
Dear Marie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
10/10 Excellent
Tammy Sue
Voyage en couple
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tammy Sue
Séjour de 7 nuits en mars 2024
Réponse de Hotel Management le 12 mars 2024
Dear Tammy, Thank you for your positive review of Extended Stay America! We're thrilled you found our property very nice and clean and enjoyed our amenities. It's lovely to know that you had a great stay with us, and we look forward to welcoming you back again soon.Sincerely,Hotel Management
4/10 Médiocre
Nicole
10 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicole
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 11 mars 2024
Dear Nicole, Thank you for being our guest. We are very sorry for any stress caused to you here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Our front desk team is always there to help you. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management
10/10 Excellent
Michael
8 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en mars 2024
10/10 Excellent
Johan
6 mars 2024
Johan
Séjour de 1 nuit en février 2024
6/10 Satisfaisant
DANIEL
26 févr. 2024
DANIEL
Séjour de 1 nuit en février 2024
2/10 Horrible
Nicole
23 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicole
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 24 févr. 2024
Dear Nicole, We are sincerely sorry for the multiple issues you faced during your recent stay. Your experience is unacceptable and falls short of our standards. We appreciate you bringing these matters to our attention, and we will be addressing them to prevent similar occurrences in the future. Your loyalty is valued, and we deeply regret the inconvenience you've endured. Please allow us the opportunity to make things right. We appreciate your feedback and hope to regain your trust in the future.Sincerely,Hotel Management
8/10 Bien
Nicole
21 févr. 2024
Les points faibles : Équipements
Nicole
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 22 févr. 2024
Dear Nicole, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. While we realize that no explanation of these issues can change your recent experience, please rest assured that we will take the necessary steps to prevent such problems from occurring in the future. We apologize once again for any inconvenience caused, and we are determined to improve our services and facilities to provide a better experience for all our guests.Sincerely,Hotel Management
10/10 Excellent
Maria
4 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maria
Séjour de 1 nuit en février 2024
10/10 Excellent
Scott
Voyage en couple
31 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Scott
Séjour de 1 nuit en janvier 2024
8/10 Bien
Danielle, Bluff City
Voyage en couple
23 janv. 2024
Les points forts : Propreté, personnel et service, équipements
Danielle
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 24 janv. 2024
Dear Danielle, Thank you for staying at Extended Stay America and sharing your wonderful experience. We're delighted you found our pricing reasonable, appreciated the cleanliness, and received friendly service from our front desk team. We strive to provide a comfortable and accommodating stay for all our guests. We enjoyed having you as our guest, and we hope to see you again on your next visit. Sincerely,Hotel Management
10/10 Excellent
Brandi
Voyage en groupe
18 janv. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Brandi
Séjour de 1 nuit en janvier 2024
8/10 Bien
James
18 janv. 2024
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
James
Séjour de 1 nuit en janvier 2024
8/10 Bien
Charles
17 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charles
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 19 janv. 2024
Dear Charles, Thank you for your wonderful review! We're delighted you found our accommodations excellent. We appreciate your understanding regarding the TV, and we're here to assist with any future needs. Your comfort is our priority at Extended Stay America, and we hope to welcome you back soon.Sincerely,Hotel Management
2/10 Horrible
Cameron
Voyage d’affaires
13 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cameron
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 14 janv. 2024
Dear Cameron, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
10/10 Excellent
Tammy Sue
Voyage en couple
10 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tammy Sue
Séjour de 4 nuits en janvier 2024
10/10 Excellent
Michael
5 janv. 2024
Michael
Séjour de 2 nuits en janvier 2024
10/10 Excellent
Tammy Sue
Voyage en couple
2 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tammy Sue
Séjour de 4 nuits en décembre 2023
6/10 Satisfaisant
Maria Criselda
31 déc. 2023
Maria Criselda
Séjour de 1 nuit en décembre 2023
8/10 Bien
Michael
Voyage en couple
29 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en décembre 2023
8/10 Bien
Christina
23 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christina
Séjour de 1 nuit en décembre 2023
2/10 Horrible
Glenda
15 déc. 2023
Glenda
Séjour de 3 nuits en décembre 2023
2/10 Horrible
brittany
13 déc. 2023
brittany
Séjour de 1 nuit en décembre 2023
2/10 Horrible
Chad
18 nov. 2023
Chad
Séjour de 1 nuit en novembre 2023
2/10 Horrible
Jason
16 nov. 2023
Jason
Séjour de 1 nuit en novembre 2023
6/10 Satisfaisant
Alexander
30 oct. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Alexander
Séjour de 1 nuit en octobre 2023
8/10 Bien
Brandon
28 oct. 2023
Brandon
Séjour de 1 nuit en octobre 2023
6/10 Satisfaisant
Sierra
16 oct. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Sierra
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Management le 20 déc. 2023
Dear Sierra, We apologize for the inconvenience during your early check-in but are glad our staff promptly addressed the situation, providing you with a satisfactory alternative. It's pleasing to hear you appreciated the amenities in the room, such as the regular fridge, working stove, and microwave. We understand your concern about the building's cosmetic condition and assure you that we take your feedback seriously. We're continuously working to improve our facilities and appreciate your insights. Thank you for choosing us, and we hope to welcome you back for an even more enjoyable stay in the future.Sincerely,Hotel Management
10/10 Excellent
Ashley
Voyage en famille
14 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean and comfy
Ashley
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 20 déc. 2023
Dear Ashley, We're thrilled you had a positive experience at Extended Stay America! Your appreciation for the cleanliness and welcoming atmosphere is truly rewarding. We're grateful for your kind words and look forward to hosting you again in the future. Thank you for choosing us for your stay, and we can't wait to welcome you back!Sincerely,Hotel Management
10/10 Excellent
KR
14 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
KR
Séjour de 1 nuit en octobre 2023
6/10 Satisfaisant
Mark
Voyage en couple
14 oct. 2023
Les points forts : Personnel et service
Les points faibles : Équipements
Mark
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 20 déc. 2023
Dear Mark, We appreciate your feedback and are pleased to hear you slept well in our clean and comfortable rooms. Your understanding of the value of the price paid is important to us. We'll take note of your observations on the exterior signage and facility areas to ensure a more enjoyable experience in the future. Thank you for choosing us, and we hope to welcome you back for another positive stay.Sincerely,Hotel Management
10/10 Excellent
Anglia
11 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good stay for the money
Anglia
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Management le 20 déc. 2023
Dear Anglia, We're delighted to hear about your positive experience at Extended Stay America! It's fantastic that you found the grounds and room to be very clean, and the quiet hilltop location added to your satisfaction. We're glad our proximity to the motor speedway and the variety of dining options nearby contributed to a convenient and enjoyable stay. Thank you for choosing us, and we look forward to welcoming you back for another great experience.Sincerely,Hotel Management
10/10 Excellent
Donna
9 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Donna
Séjour de 1 nuit en septembre 2023
2/10 Horrible
Nick
Voyage en famille
8 oct. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nick
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 20 déc. 2023
Dear Nick, We sincerely apologize for the unacceptable experience during your stay. Finding another guest's belongings in your initial room and the cleanliness issues do not reflect our standards. Our team takes this seriously, and immediate steps will be taken to address and rectify these issues. Please know that we are committed to ensuring our guests a clean, comfortable, and hassle-free environment. If your travels bring you back to the area, we hope you will consider giving us another opportunity to provide you with the quality stay you deserve. Your feedback is invaluable as we work to enhance our services.Sincerely,Hotel Management
10/10 Excellent
Sara
Voyage avec des animaux de compagnie, Voyage en couple
24 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sara
Séjour de 1 nuit en septembre 2023