Avis sur Extended Stay America Suites Los Angeles Torrance Del Amo Ci
Extended Stay America Suites Los Angeles Torrance Del Amo Ci
3995 W Carson St, Torrance, CA
Avis
6,6
6,6/10
Propreté
7,2/10
Personnel et service
6,0/10
Équipements
6,6/10
Infrastructures et conditions de l’hébergement
6,2/10
Écoresponsabilité
Avis
Voyage en couple
16 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en juillet 2023
Réponse de Hotel Management le 17 juil. 2023
Dear Céline, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
6/10 Satisfaisant
Voyageur vérifié
19 sept. 2019
Les points forts : Propreté, personnel et service, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en septembre 2019
Réponse de Hotel Management le 20 sept. 2019
Thank you for taking the time to review your stay. We are pleased to know you liked our location with easy access to the airport and appreciated our housekeeping associates. However, we are sorry for not meeting your expectations with our accommodations. We appreciate your feedback and hope to welcome you back in the future.
Sincerely,
Hotel Management
6/10 Satisfaisant
TahitiC, Polynésie Française - Tahiti
11 mars 2019
Les points forts : Personnel et service
TahitiC
Séjour de 1 nuit en mars 2019
Réponse de Hotel Management le 13 mars 2019
Thank you for sharing your experience. We are pleased to know you liked our location with easy access to the airport and had an overall pleasant stay. However, we are sorry for the issues you encountered in your room. We have shared your feedback with the appropriate team to see where we can make improvements. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date.
Sincerely,
Hotel Management
4/10 Médiocre
ogawa
Voyage en famille avec de jeunes enfants
28 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ogawa
Séjour de 1 nuit en mars 2024
6/10 Satisfaisant
Aldo
11 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Aldo
Séjour de 1 nuit en mars 2024
6/10 Satisfaisant
heather
6 mars 2024
Les points forts : Personnel et service
Les points faibles : Équipements
heather
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 7 mars 2024
Dear Heather, Thank you for being our guest. We hope you will accept our apologies for not providing the exceptional service you should have received, which is tarnishing your stay with us. Your remarks are vital and shared with the team for improvement. Our front desk team is always available to help you handle such issues and make your time with us comfortable. Please give us another opportunity to accommodate you, and we are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management
8/10 Bien
Ernestine, Los Angeles
Voyage d’affaires
6 mars 2024
Les points forts : Propreté, personnel et service, équipements
Ernestine
Séjour de 6 nuits en février 2024
10/10 Excellent
Louis
4 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Louis
Séjour de 4 nuits en février 2024
2/10 Horrible
Hector
4 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Hector
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 4 mars 2024
Dear Hector, Thank you for choosing our hotel and sharing your experience. We are sorry we did not meet your expectations, and we apologize for any inconvenience you may have experienced while here with us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management
8/10 Bien
philip
3 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
philip
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 4 mars 2024
Dear Philip, Thank you for taking the time to rate your experience at Extended Stay America. We are delighted to hear that you enjoyed your stay and that our team was able to provide you with clean and comfortable accommodations along with outstanding service. Your positive feedback means a lot to us, and we appreciate you recognizing our efforts. We hope to have the pleasure of welcoming you back soon and that we will continue to be your hotel of choice whenever you return to the area.Sincerely,Hotel Management
10/10 Excellent
Edgar
24 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Edgar
Séjour de 2 nuits en février 2024
2/10 Horrible
Romeo, San Diego
Voyage en groupe
18 févr. 2024
Romeo
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 19 févr. 2024
Dear Romeo, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to contact our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope this was not inconvenient and you will stay with us again soon.Sincerely,Hotel Management
8/10 Bien
Dion
18 févr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Dion
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 19 févr. 2024
Dear Dion, Thank you so much for your kind words about Extended Stay America! Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management
10/10 Excellent
Edgar
17 févr. 2024
Edgar
Séjour de 2 nuits en février 2024
6/10 Satisfaisant
Diane
Voyage en famille
8 févr. 2024
Les points forts : Personnel et service
Diane
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 9 févr. 2024
Dear Diane, Thank you for connecting with us about your time at our hotel. It is nice to learn how much you enjoyed the many aspects of your visit and that you found our hotel to be of great value. However, we are sorry for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us to improve your impression of us the next time your travels bring you to the area.Sincerely,Hotel Management
10/10 Excellent
Paul
5 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Paul
Séjour de 4 nuits en janvier 2024
4/10 Médiocre
Alejandra
4 févr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Alejandra
Séjour de 3 nuits en février 2024
8/10 Bien
Kazumi
4 févr. 2024
Kazumi
Séjour de 1 nuit en février 2024
4/10 Médiocre
Tyron
Voyage en famille
28 janv. 2024
Les points faibles : Équipements
Tyron
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Management le 29 janv. 2024
Dear Tyron, We apologize for the inconvenience you experienced during your stay. Your feedback is essential, and we regret any shortcomings in service. We'll address these concerns with our team to ensure improvement. Thank you for bringing this to our attention, and we appreciate your understanding. We would like to regain your trust and hope you will give us another chance in the future.Sincerely,Hotel Management
2/10 Horrible
Sven, Rancho Palos Verdes
15 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sven
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Management le 17 janv. 2024
Dear Sven, We sincerely apologize for the inconvenience you experienced during your stay. We understand that noise and outdated facilities can impact the overall comfort of our guests. Your feedback is invaluable, and we assure you that we take it seriously. Please know that we are continually working to improve our facilities and services. We regret that we fell short of your expectations and hope you reconsider staying with us in the future, allowing us to provide you with a more positive experience. Thank you for sharing your concerns with us.Sincerely,Hotel Management
8/10 Bien
James
Voyage en famille
2 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en décembre 2023
4/10 Médiocre
Johannes
29 déc. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Johannes
Séjour de 2 nuits en décembre 2023
2/10 Horrible
Kristie
Voyage en famille avec de jeunes enfants, Voyage en famille
27 déc. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kristie
Séjour de 1 nuit en décembre 2023
4/10 Médiocre
Voyageur vérifié
Voyage en famille
27 déc. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Needs many updates
Voyageur vérifié
Séjour de 4 nuits en décembre 2023
Réponse de Hotel Management le 31 janv. 2024
Dear Guest, We appreciate your feedback and apologize for any inconvenience you faced during your stay. We'll share your concerns with the team to ensure improvements. Our goal is to provide a comfortable environment for our guests, and we regret falling short of your expectations. If your travels bring you back to the area, we'd love the opportunity to make it right. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
2/10 Horrible
samir
20 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
samir
Séjour de 4 nuits en décembre 2023
Réponse de Hotel Management le 20 déc. 2023
Dear Samir, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our team strives to maintain a clean and comfortable environment for all guests. Your comments are valuable, and we'll address them to enhance our overall guest experience. If your travels bring you back to the area, we hope to have the opportunity to provide you with a more positive stay.Sincerely,Hotel Management
6/10 Satisfaisant
Hisayuki
14 déc. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hisayuki
Séjour de 1 nuit en décembre 2023
6/10 Satisfaisant
Stella
Voyage d’affaires, Voyage en couple
12 déc. 2023
Stella
Séjour de 7 nuits en décembre 2023
Réponse de Hotel Management le 13 déc. 2023
Dear Stella, We regret that your recent visit fell short of your expectations in some regards. Please accept our apologies for any disappointment you experienced. We are committed to upholding elevated standards in our service and the overall feel of our hotel. As we look ahead, your feedback will be thoughtfully discussed with the appropriate individuals. It was a pleasure hosting your visit, and we hope to have another opportunity on your next visit.Sincerely,Hotel Management
2/10 Horrible
L
Voyage en famille
10 déc. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Book elsewhere! This place is a dump.
L
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 10 déc. 2023
Dear L, We sincerely apologize for the challenges you encountered during your stay. We understand the importance of a clean and comfortable environment, and we regret that we fell short of your expectations. Your feedback is crucial, and we will address the issues you've raised with our team to ensure improvements are made. Our goal is to provide a positive experience for all our guests, and we appreciate your patience and understanding. If your travels bring you back to the area, we hope you will consider giving us another chance to provide the service and accommodations you deserve.Sincerely,Hotel Management
6/10 Satisfaisant
Bjorn
Voyage d’affaires
8 déc. 2023
Les points faibles : Personnel et service
Bjorn
Séjour de 1 nuit en décembre 2023
6/10 Satisfaisant
Jessica
4 déc. 2023
Jessica
Séjour de 2 nuits en décembre 2023
2/10 Horrible
Tatsumi
4 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tatsumi
Séjour de 2 nuits en décembre 2023
8/10 Bien
Gary
Voyage en groupe
30 nov. 2023
Les points forts : Confort de la chambre
Gary
Séjour de 2 nuits en novembre 2023
8/10 Bien
Kazumi
30 nov. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Kazumi
Séjour de 2 nuits en novembre 2023
2/10 Horrible
Yaman
26 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yaman
Séjour de 2 nuits en novembre 2023
2/10 Horrible
Alberto
26 nov. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Alberto
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Management le 29 nov. 2023
Dear Alberto, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours so we can continue to improve our services. Thank you once more, and we do hope to have you stay with us again soon. Sincerely,Hotel Management
4/10 Médiocre
Chris
Voyage en famille
24 nov. 2023
Les points faibles : Propreté et équipements
Chris
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 25 nov. 2023
Dear Chris, We extend our gratitude for taking the time to provide us with feedback regarding your stay at our hotel. We are disheartened to learn that we fell short of your expectations and that you encountered issues with your accommodations. Please accept our sincere apologies for any inconvenience caused. We will take the necessary steps to ensure that our housekeeping staff performs flawlessly in preparing each room for our guests. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management
10/10 Excellent
Matheus
24 nov. 2023
Les points forts : Infrastructures et conditions de l’hébergement
Matheus
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Management le 26 nov. 2023
Dear Matheus, Please accept our gratitude for posting such wonderful feedback about your stay at Extended Stay America. It is nice that everything worked well for you and made your time with us even more memorable. We hope you are planning another visit our way.Sincerely,Hotel Management
4/10 Médiocre
Jason
20 nov. 2023
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Poor - even for a budget hotel
Jason
Séjour de 3 nuits en novembre 2023
Réponse de Hotel Management le 21 nov. 2023
Dear Jason, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely, Hotel Management
10/10 Excellent
Jiaqing, Los Angeles
15 nov. 2023
Jiaqing
10/10 Excellent
Beverly
Voyage en famille, Voyage avec des animaux de compagnie
13 nov. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Beverly
Séjour de 7 nuits en septembre 2023
2/10 Horrible
Emmanuel
Voyage en famille, Voyage en groupe
13 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emmanuel
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Management le 14 nov. 2023
Dear Emmanuel, We appreciate you sharing your thoughts on your recent stay with us. We are sorry that your room was not up to our usual standards of cleanliness and comfort. At our hotel, we strive to go above and beyond for our guests, so we're disappointed we fell short in your case. We take cleanliness very seriously, and we will ensure that our team pays more attention to this aspect to provide a more pleasant experience in the future.Sincerely,Hotel Management
10/10 Excellent
Harvey
Voyage en famille, Voyage d’affaires
12 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Harvey
Séjour de 1 nuit en septembre 2023
2/10 Horrible
Carlos
Voyage en famille
11 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Carlos
Séjour de 2 nuits en novembre 2023
2/10 Horrible
Amal
11 nov. 2023
Amal
Séjour de 1 nuit en novembre 2023
4/10 Médiocre
Voyageur vérifié
Voyage d’affaires
10 nov. 2023
Les points faibles : Personnel et service et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en novembre 2023
2/10 Horrible
Patricia
Voyage d’affaires
8 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patricia
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 8 nov. 2023
Dear Patricia, Thank you for choosing us. We appreciate the feedback about your time with us. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We apologize that our housekeeping staff overlooked some areas in your room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
4/10 Médiocre
Ovacho
3 nov. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Ovacho
Séjour de 4 nuits en octobre 2023
Réponse de Hotel Management le 4 nov. 2023
Dear Ovacho, Thank you for sharing your feedback. It is nice that you had a pleasant stay. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you had cleanliness and upkeep issues in the room. Let us discuss this with the housekeeping team and ensure this act is taken seriously. Our front desk team is always there to help you. Considering our location, please give us another opportunity to show you our service.Sincerely,Hotel Management
10/10 Excellent
Chang bum
26 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chang bum
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Management le 30 oct. 2023
Dear Chang bum, Thank you so much for your excellent review. We are glad our well-maintained accommodations and location, close to shopping, ideally suited your needs. It was a pleasure hosting your visit, and we look forward to hosting you again at Extended Stay America.Sincerely,Hotel Management
6/10 Satisfaisant
Miho
25 oct. 2023
Miho
Séjour de 8 nuits en octobre 2023
Réponse de Hotel Management le 26 oct. 2023
Dear Miho, Thank you for choosing us and sharing a review of your visit. We appreciate your feedback, and we're glad you found aspects of your stay enjoyable, such as the TV, bed, refrigerator, and shower. We apologize for any inconvenience you encountered. Our team will work diligently to address and improve the issues you've mentioned, ensuring a more pleasant experience in the future. Thank you for sharing your insights, and we hope to have the opportunity to welcome you back for an even better stay.SincerelyHotel Management
4/10 Médiocre
Dave, Lenexa
23 oct. 2023
Dave
Séjour de 5 nuits en octobre 2023