Avis
8,4
Très bien
8,8/10
Propreté
9,0/10
Personnel et service
7,8/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
Voyage en famille
21 avr. 2024
Les points faibles : Équipements
Séjour de 1 nuit en avril 2024
10/10 Excellent
Josée
Voyage en famille
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Josée
Séjour de 1 nuit en avril 2024
Réponse de Hotel Victoria le 15 avr. 2024
Dear Josée,We are delighted to hear that you were very satisfied with your recent stay at Hotel Victoria!Thank you for choosing our hotel, and we are thrilled to know that you had a positive experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit. Should you have any special requests or preferences for your next stay, please feel free to let us know, and we will do our best to accommodate them.Once again, thank you for your feedback, and we can't wait to have you back with us soon!Warm regards,Hotel Victoria Team
10/10 Excellent
Patricia
Voyage en groupe, Voyage en couple
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patricia
Séjour de 1 nuit en mars 2024
Réponse de Hotel Victoria Team le 1 avr. 2024
Dear Patricia,Thank you for your kind words! We're thrilled to hear that our service wowed you during your stay. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back to Hotel Victoria in the future!Warm regards,Hotel Victoria Team
10/10 Excellent
Mathieu
Voyage en couple
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mathieu
Séjour de 2 nuits en mars 2024
Réponse de Hotel Victoria Team le 1 avr. 2024
Dear Methieu,Thank you for your feedback. We are pleased to hear that you found our hotel's location ideal for exploring Toronto. We appreciate your loyalty as a returning guest.Regarding the VIP access, we apologize for any inconvenience caused by the limitation to one beverage per stay. We will take your feedback into consideration as we strive to enhance our services.If you have any further comments or suggestions, please feel free to share them with us. We look forward to welcoming you back for another enjoyable stay.Warm regards,Hotel Victoria Team
8/10 Bien
Miary
Voyage en famille
13 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Miary
Séjour de 1 nuit en mars 2024
Réponse de Hotel Victoria le 13 mars 2024
Dear Miary,Thank you for choosing Hotel Victoria and for sharing your feedback with us. We're pleased to hear that you enjoyed your stay and found the room spacious and our location convenient.Your satisfaction is important to us, and we're committed to providing comfortable accommodations and a convenient location for all our guests.We look forward to welcoming you back to Hotel Victoria for another pleasant stay in the future!Warm regards,Hotel Victoria Team
10/10 Excellent
Emanuel
15 févr. 2024
Emanuel
Séjour de 1 nuit en février 2024
Réponse de Hotel Victoria Team le 25 mars 2024
Dear Emanuel,Thank you for choosing Hotel Victoria for your stay downtown. W are pleased to hear that you had a positive experience with us.Your feedback is valuable to us, and we hope to welcome you back to Hotel Victoria for another great stay in the future!Warm regards,Hotel Victoria Team
10/10 Excellent
Jean-Francois
14 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jean-Francois
Séjour de 1 nuit en février 2024
Réponse de Hotel Victoria le 15 févr. 2024
Dear Jean-Francois,Thank you for your review! We're thrilled to know that you had an excellent experience during your stay with us.Your feedback is greatly appreciated, and we're delighted that we met your expectations.We look forward to welcoming you back to Hotel Victoria for another fantastic stay in the future!Warm regards,Hotel Victoria Team
8/10 Bien
Alexia
Voyage en couple
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alexia
Séjour de 1 nuit en février 2024
Réponse de Hotel Victoria le 12 févr. 2024
Dear Alexia,Thank you for your feedback about your recent stay at Hotel Victoria. We are delighted to hear that you enjoyed our location.We appreciate your positive comments and hope to welcome you back to Hotel Victoria for another enjoyable stay in the future.Warm regards,Hotel Victoria Team
10/10 Excellent
Marie-Claude
21 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marie-Claude
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Victoria le 23 janv. 2024
Dear Marie-Claude,Thank you for providing a 5-star rating for your recent stay at Hotel Victoria. We appreciate your positive feedback.If you have any specific comments or suggestions in the future, feel free to share. We hope to have the pleasure of welcoming you back for another excellent stay.Best regards,Hotel Victoria Team
10/10 Excellent
OSCAR
9 janv. 2024
Les points forts : Personnel et service
OSCAR
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Victoria le 15 janv. 2024
Dear Oscar,Thank you for taking the time to leave us a fantastic 5/5 review! It's always our goal to provide excellent service, and we appreciate your positive feedback. We look forward to welcoming you back for another great stay in the future.Warm regards,Veronica SchiariniSales and Events ExecutiveHotel Victoria
8/10 Bien
Brenda
Voyage en couple
1 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brenda
Réponse de Hotel Victoria le 15 janv. 2024
Dear Branda,Thank you for choosing our hotel for your stay, and for taking the time to leave a 4/5 score. We appreciate your feedback and are glad to know you had a positive experience overall.If there are specific areas where we can further improve, please feel free to share your insights. We value your input and hope to have the pleasure of welcoming you back for an even better stay.Best regards,Veronica SchiariniSales and Events ExecutiveHotel Victoria
8/10 Bien
Duane
Voyage en groupe
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Duane
Séjour de 1 nuit en avril 2024
8/10 Bien
John
Voyage en couple
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en avril 2024
10/10 Excellent
Biswas
Voyage en groupe
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Biswas
Séjour de 1 nuit en avril 2024
10/10 Excellent
Alicia
Voyage en couple
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alicia
Séjour de 1 nuit en avril 2024
6/10 Satisfaisant
Julia Kei Kwan
Voyage en famille
21 avr. 2024
Les points forts : Propreté et personnel et service
Julia Kei Kwan
10/10 Excellent
Stacey
Voyage en famille
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stacey
Séjour de 3 nuits en avril 2024
Réponse de Hotel Victoria Team le 19 avr. 2024
Dear Stacey,Thank you for your positive feedback! We are delighted to hear that you found our staff accommodating and friendly, and that our location was convenient for your needs. We strive to provide exceptional service and a convenient experience for all our guests, and we are glad we could meet your expectations.We look forward to welcoming you back to Hotel Victoria in the future for another enjoyable stay. If there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,Hotel Victoria Team
8/10 Bien
Wai Yuet Winnie
Voyage en famille
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Wai Yuet Winnie
Séjour de 2 nuits en avril 2024
Réponse de Hotel Victoria Team le 19 avr. 2024
Dear Wai Yuet Winnie,Thank you for choosing Hotel Victoria and for sharing your experience with us. We are glad you found our prices competitive and our location convenient. It's wonderful to know that our staff provided friendly and helpful service throughout your stay.We apologize for any inconvenience caused by the water temperature and the partially blocked tub. Your feedback is valuable to us, and we will address these issues promptly to ensure they are rectified for future guests.Thank you for recommending Hotel Victoria to your friends. We look forward to welcoming you back in the future for another enjoyable stay.Warm regards,Hotel Victoria Team
8/10 Bien
Anthony
18 avr. 2024
Les points forts : Propreté et personnel et service
Anthony
Séjour de 4 nuits en avril 2024
Réponse de Hotel Victoria Team le 19 avr. 2024
Dear Anthony,Thank you for sharing your feedback with us. We are glad to hear that you found your room comfortable and appreciated our convenient location.We apologize for any inconvenience caused by the traffic noise. Your feedback is important to us, and we will certainly take it into consideration as we strive to enhance the guest experience. Thank you for choosing Hotel Victoria, and we hope to have the opportunity to welcome you back for a more restful stay in the future.Warm regards,Hotel Victoria Team
8/10 Bien
Stephanie
Voyage d’affaires
17 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stephanie
Séjour de 5 nuits en avril 2024
Réponse de Hotel Victoria Team le 19 avr. 2024
Dear Stephanie,Thank you for sharing your feedback with us. We are delighted to hear that you found our staff excellent and our location convenient.We apologize for any inconvenience caused by the absence of certain amenities such as a fridge and gym facility. Your feedback is valuable to us, and we will take it into consideration as we continuously strive to enhance our offerings for our guests.We appreciate you bringing the issue with the door to our attention, and we will address it promptly to ensure a more comfortable stay for all our guests in the future.Thank you for choosing Hotel Victoria, and we hope to have the opportunity to welcome you back for an improved experience on your next visit.Warm regards,Hotel Victoria Team
8/10 Bien
Barbara
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Barbara
Séjour de 1 nuit en avril 2024
Réponse de Hotel Victoria Team le 19 avr. 2024
Dear Barbara,Thank you for your feedback. We appreciate you sharing your experience with us. If there's anything specific you feel we could improve upon, please don't hesitate to let us know. Your satisfaction is important to us, and we're here to ensure you have a comfortable stay.Warm regards,Hotel Victoria Team
10/10 Excellent
Christopher
17 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christopher
Séjour de 2 nuits en avril 2024
Réponse de Hotel Victoria Team le 19 avr. 2024
Dear Christopher,Thank you for taking the time to share your feedback with us. We are glad to hear that our central location suited your needs.We are pleased to know that you enjoyed your room, finding it spacious and clean. However, we apologize if the bathroom size didn't fully meet your expectations.It's great to hear that you enjoyed the ambiance of our bar for an evening drink.Thank you for choosing Hotel Victoria, and we hope to have the opportunity to welcome you back in the future.Warm regards,Hotel Victoria Team
8/10 Bien
Hilary, Palmerston
17 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hilary
Séjour de 1 nuit en avril 2024
Réponse de Hotel Victoria Team le 19 avr. 2024
Dear Hilary,Thank you for your glowing review! We're thrilled to hear that you found Hotel Victoria to be a cute boutique-type hotel in an amazing location. Providing a unique and enjoyable experience for our guests is our top priority, and we're delighted that we could meet your expectations.We look forward to welcoming you back to Hotel Victoria in the future for another memorable stay.Warm regards,Hotel Victoria Team
6/10 Satisfaisant
Tracy
Voyage en couple
17 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Tracy
Séjour de 3 nuits en avril 2024
Réponse de Hotel Victoria Team le 19 avr. 2024
Dear Tracy,Thank you for your feedback! We are glad to hear that you had an overall positive experience during your stay at Hotel Victoria.We appreciate your suggestion regarding having a chair and fridge in the room. Your feedback helps us understand the needs of our guests better, and we will take it into consideration as we strive to improve our accommodations.We look forward to welcoming you back to Hotel Victoria in the future, and if there's anything else we can do to enhance your stay, please don't hesitate to let us know.Warm regards,Hotel Victoria Team
8/10 Bien
Andrew
Voyage en famille
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrew
Séjour de 1 nuit en avril 2024
Réponse de Hotel Victoria Team le 19 avr. 2024
Dear Andrew,Thank you for your positive feedback! We are thrilled to hear that you found our hotel conveniently located within walking distance of many attractions. We strive to provide a convenient and enjoyable experience for all our guests, and we're glad we could meet your expectations.We look forward to welcoming you back to Hotel Victoria in the future for another enjoyable stay.Warm regards,Hotel Victoria Team
10/10 Excellent
Scott
Voyage en famille
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Scott
Séjour de 1 nuit en avril 2024
Réponse de Hotel Victoria le 16 avr. 2024
Dear Scott,Thank you for choosing Hotel Victoria for your recent stay, and for sharing your feedback with us.We are delighted to hear that you found our hotel to be clean and well-maintained, and that you enjoyed our bed. Providing a comfortable and welcoming environment for our guests is our top priority, and we are glad to know that we met your expectations in this regard.Your kind words are greatly appreciated, and they serve as encouragement for our team to continue delivering exceptional service and maintaining our standards of excellence.We hope to have the pleasure of welcoming you back to Hotel Victoria in the near future for another enjoyable stay.Warm regards,Hotel Victoria Team
10/10 Excellent
Maria Antónia
Voyage en groupe
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria Antónia
Séjour de 4 nuits en avril 2024
Réponse de Hotel Victoria Team le 16 avr. 2024
Gentile Maria Antonia,Grazie per aver scelto Hotel Victoria per il tuo recente soggiorno e per aver condiviso il tuo feedback con noi.Siamo lieti di sapere che hai trovato la nostra struttura molto centrale e il nostro personale estremamente gentile. Offrire un servizio cortese e disponibile è una priorità per noi, e siamo felici di sapere di aver soddisfatto le tue aspettative in questo senso.Speriamo di poterla accogliere nuovamente presso l'Hotel Victoria in futuro per un altro soggiorno piacevole.Cordialmente,Hotel Victoria Team
10/10 Excellent
Morgan
Voyage en groupe
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Morgan
Séjour de 3 nuits en avril 2024
Réponse de Hotel Victoria Team le 16 avr. 2024
Dear Morgan,Thank you for choosing Hotel Victoria for your recent stay and for sharing your feedback with us.We are delighted to hear that you had a great stay and enjoyed our convenient location. Providing a comfortable and enjoyable experience for our guests is our priority, and we're thrilled that we met your expectations in this regard.Your kind words are greatly appreciated and serve as encouragement for us to continue delivering excellent service and maintaining our high standards.We hope to have the pleasure of welcoming you back to Hotel Victoria for another wonderful stay in the future.Warm regards,The Hotel Victoria Team
4/10 Médiocre
Josh
15 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Josh
Séjour de 2 nuits en avril 2024
Réponse de Hotel Victoria Team le 19 avr. 2024
Dear Josh,Thank you for your feedback. We are sorry to hear that your experience fell short of expectations. We are committed to providing exceptional service, and we would appreciate any specific feedback you have to help us improve. Please feel free to reach out with any concerns or suggestions you may have. We hope to have the opportunity to better serve you in the future.Warm regards,Hotel Victoria Team
8/10 Bien
Mitsuhide
Voyage en famille
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mitsuhide
Séjour de 1 nuit en avril 2024
Réponse de Hotel Victoria Team le 16 avr. 2024
Dear Mitsuhide,Thank you for choosing to stay at Hotel Victoria and for taking the time to share your feedback.We are pleased to hear that our convenient location near Union Station was beneficial for your travels. Ensuring our guests have easy access to transportation hubs is important to us, and we're glad it contributed to a positive experience during your stay.We hope to have the opportunity to welcome you back to Hotel Victoria in the future for another comfortable and convenient stay.Warm regards,The Hotel Victoria Team
10/10 Excellent
Foster
Voyage en couple
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Foster
Réponse de Hotel Victoria Team le 15 avr. 2024
Dear Foster,Thank you so much for taking the time to share your feedback about your recent stay at Hotel Victoria. We are thrilled to hear that our front desk team member, provided you with exceptional service and made your experience memorable.We will be sure to pass along your appreciation to our team members.We look forward to welcoming you back to Hotel Victoria for another wonderful stay in the future!Warm regards,Hotel Victoria Team
6/10 Satisfaisant
Mya
Voyage en groupe
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mya
Séjour de 1 nuit en avril 2024
Réponse de Hotel Victoria Team le 15 avr. 2024
Dear Mya,Thank you for choosing to stay with us at Hotel Victoria and for taking the time to share your feedback.We sincerely apologize if there were any issues with your room during your stay. Our goal is always to provide a comfortable and enjoyable experience for our guests, and we regret if we fell short of this during your visit.If there's anything specific you would like to address or if there's anything we can do to make it right, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm regards,Hotel Victoria Team
10/10 Excellent
Stephanie
Voyage en famille
14 avr. 2024
Les points forts : Personnel et service
Stephanie
Séjour de 1 nuit en avril 2024
10/10 Excellent
Randy
13 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Randy
Séjour de 2 nuits en avril 2024
Réponse de Hotel Victoria le 15 avr. 2024
Dear Randy,Thank you for your wonderful review of Hotel Victoria! We are delighted to hear that you had an enjoyable experience during your stay with us.It's fantastic to hear that you found our staff to be awesome and that they provided you with excellent service.We are also glad to hear that you appreciated our convenient location. We truly appreciate your kind words and hope to have the opportunity to welcome you back to Hotel Victoria in the future!Warm regards,Hotel Victoria Team
6/10 Satisfaisant
Juanae
Voyage d’affaires
11 avr. 2024
Les points forts : Propreté et personnel et service
Juanae
Séjour de 5 nuits en avril 2024
Réponse de Hotel Victoria le 15 avr. 2024
Dear Juanae,Thank you for taking the time to share your experience at Hotel Victoria! We are thrilled to hear that you enjoyed our amazing location.While we are sorry to hear that you found the rooms to be small and missed some amenities, we are pleased to know that you found them clean and comfortable. It's wonderful to hear that our staff made a positive impression on you with their friendly and helpful service. Providing excellent customer service is a top priority for us, and we are glad to hear that our team met your expectations.We sincerely appreciate your feedback and hope to have the opportunity to welcome you back at Hotel Victoria!Warm regards,Hotel Victoria Team
10/10 Excellent
Douglas Edwards
Voyage en couple
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Douglas Edwards
Séjour de 1 nuit en avril 2024
Réponse de Hotel Victoria Team le 15 avr. 2024
Dear Douglas Edwards,Thank you for choosing to stay at Hotel Victoria and for sharing your feedback with us!We are thrilled to hear that you found our location convenient for your needs. We hope to have the pleasure of welcoming you back to Hotel Victoria in the future!Warm regards,Hotel Victoria Team
10/10 Excellent
Demetra
Voyage en famille
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Demetra
Séjour de 1 nuit en avril 2024
Réponse de Hotel Victoria Team le 15 avr. 2024
Dear Demetra,Thank you for choosing Hotel Victoria and for taking the time to share your experience with us! We are delighted to hear that you enjoyed our locationIt's fantastic to hear that you found our rooms to be extremely clean and that our staff provided friendly and helpful service throughout your stay. We appreciate your kind words and recommendation, and we hope to have the pleasure of welcoming you back to Hotel Victoria in the future for another wonderful stay!Warm regards,Hotel Victoria Team
10/10 Excellent
Rob
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rob
Séjour de 2 nuits en avril 2024
Réponse de Hotel Victoria Team le 15 avr. 2024
Dear Rob,Thank you for choosing to stay at Hotel Victoria and for sharing your feedback with us!We are thrilled to hear that you found our location convenient for your needs. We hope to have the pleasure of welcoming you back to Hotel Victoria in the future!Warm regards,Hotel Victoria Team
2/10 Horrible
Alex
10 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Alex
Séjour de 1 nuit en avril 2024
Réponse de Hotel Victoria Team le 15 avr. 2024
Dear Alex,Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations.We understand that room size and amenities are important factors for a comfortable stay, and we regret any inconvenience caused by the size of your room and the proximity of the toilet to the wall. Additionally, we apologize for any confusion regarding parking arrangements.We truly appreciate your valuable feedback, as it helps us identify areas for improvement. We will certainly take your comments into consideration as we strive to enhance the guest experience.If you have any further concerns or would like to discuss your stay in more detail, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Warm regards,Hotel Victoria Team
6/10 Satisfaisant
Nicholas
Voyage en couple
10 avr. 2024
Les points forts : Propreté
Nicholas
Séjour de 1 nuit en avril 2024
Réponse de Hotel Victoria le 15 avr. 2024
Dear Nicholas,Thank you for taking the time to provide feedback on your recent stay at Hotel Victoria.We understand the importance of convenient parking options for our guests, and while we do not have onsite parking, we have established a partnership with a nearby parking facility to provide discounted rates for our guests. Additionally, we do have a designated loading and unloading space to assist guests with their luggage upon arrival and departure.We apologize for any misunderstanding or inconvenience caused by the lack of clarity regarding these facilities. Your feedback helps us identify areas for improvement, and we will ensure better communication in the future to avoid any such misunderstandings.We hope to have the opportunity to welcome you back and provide you with a more seamless experience during your next visit.Warm regards,Hotel Victoria Team
10/10 Excellent
Lindsay
Voyage en famille
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lindsay
Séjour de 1 nuit en avril 2024
Réponse de Hotel Victoria le 15 avr. 2024
Dear Lindsay,Thank you for your positive feedback! We're delighted that you enjoyed the charm of our historic hotel and its convenient location. Your satisfaction is our top priority, and we hope to welcome you back soon for another wonderful experience.Best regards,Hotel Victoria Team
8/10 Bien
Allison
Voyage en couple
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Allison
Séjour de 2 nuits en avril 2024
Réponse de Hotel Victoria Team le 15 avr. 2024
Dear Allison,Thank you for choosing Hotel Victoria for your recent stay and for sharing your feedback with us.We are delighted to hear that you enjoyed your experience with us, from our central location to our friendly staff. Providing a comfortable and convenient stay for our guests is our priority, and we're thrilled that we could meet your expectations.We look forward to welcoming you back for another wonderful stay!Warm regards,Hotel Victoria Team
10/10 Excellent
Jennifer
Voyage en famille
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en avril 2024
Réponse de Hotel Victoria Team le 15 avr. 2024
Dear Jennifer,Thank you for taking the time to share your positive experience at Hotel Victoria!We are thrilled to hear that you found our room clean and that our location suited your needs perfectly. It's wonderful to know that you appreciated the beautifully restored ambiance of our hotel.We are looking forward to welcoming you back for another great stay whenever your travels bring you to Toronto again. Warm regards,Hotel Victoria Team
10/10 Excellent
Rebecca
7 avr. 2024
Les points forts : Propreté
Rebecca
Séjour de 1 nuit en avril 2024
Réponse de Hotel Victoria Team le 15 avr. 2024
Dear Rebecca,Thank you for taking the time to rate your recent stay at Hotel Victoria. We are delighted to see that you had a positive experience during your time with us.If you have any additional feedback or if there is anything specific that made your stay memorable, please feel free to share it with us. We are always eager to hear from our guests and strive to continuously improve our services.We hope to have the pleasure of welcoming you back to Hotel Victoria in the future for another exceptional stay.Warm regards,
6/10 Satisfaisant
Toni
6 avr. 2024
Toni
Séjour de 3 nuits en mars 2024
Réponse de Hotel Victoria le 15 avr. 2024
Dear Toni,Thank you for sharing your feedback regarding your recent stay at Hotel Victoria. We appreciate your honest evaluation of your experience.We strive to provide all our guests with exceptional service and accommodations, and we regret if we fell short of meeting your expectations on this occasion. Your feedback is invaluable to us as it helps us identify areas where we can improve and better serve our guests in the future.If there are any specific concerns or areas you feel we could address to enhance your experience, please feel free to share them with us. We are always looking for ways to elevate our guest experience and ensure each stay is memorable and enjoyable.We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.Warm regards,Hotel Victoria Team
10/10 Excellent
Jennica
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennica
Séjour de 1 nuit en avril 2024
Réponse de Hotel Victoria le 15 avr. 2024
Dear Jennica,Thank you for taking the time to rate your recent stay at Hotel Victoria. We are delighted to see that you had a positive experience with us and that you rated us 5 out of 5.If you have any specific feedback or comments you would like to share with us about your stay, please feel free to reach out. We always appreciate hearing from our guests as it helps us continue to improve and provide excellent service.We hope to have the pleasure of welcoming you back to Hotel Victoria in the future for another enjoyable stay.Warm regards,Hotel Victoria Team
8/10 Bien
Sheila
Voyage en famille
5 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sheila
Séjour de 3 nuits en avril 2024
Réponse de Hotel Victoria le 15 avr. 2024
Dear Sheila,Thank you for your kind words regarding your recent stay at Hotel Victoria! We are thrilled to hear that you enjoyed our excellent service and found our location convenient for accessing restaurants and shopping.Providing exceptional service and ensuring our guests have easy access to the best of what Toronto has to offer are top priorities for us, and we're delighted that we met your expectations.We appreciate your feedback and hope to have the pleasure of welcoming you back soon for another enjoyable stay.Warm regards,Hotel Victoria Team
4/10 Médiocre
BAHRAM, Foster City
Voyage en famille
5 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
BAHRAM
Séjour de 3 nuits en avril 2024
Réponse de Hotel Victoria Team le 15 avr. 2024
Dear Bahram,We are sorry to hear that your recent stay at Hotel Victoria did not meet your expectations.Your feedback is valuable to us, and we apologize for any inconvenience or dissatisfaction you experienced during your time with us.If you would like to discuss your concerns further or if there is anything specific we can do to address them, please feel free to reach out to us directly.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,Hotel Victoria Team
8/10 Bien
Drew
Voyage d’affaires
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Drew
Séjour de 1 nuit en avril 2024
Réponse de Hotel Victoria Team le 15 avr. 2024
Dear Drew,Thank you for your positive feedback regarding your recent stay at Hotel Victoria! We are thrilled to hear that you found our rooms and facilities clean and well-maintained.We appreciate your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Hotel Victoria Team
8/10 Bien
Dinorah, Tijuana
Voyage en famille
5 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dinorah
Séjour de 5 nuits en mars 2024
Réponse de Hotel Victoria le 15 avr. 2024
Dear Dinorah,Thank you for taking the time to share your feedback with us! We are delighted to hear that you enjoyed our excellent location and found our rooms clean and comfortable. We appreciate your feedback regarding the lighting in the rooms and will take it into consideration for future improvements. Your satisfaction is important to us, and we are always looking for ways to enhance our guests' experiences.We look forward to welcoming you back to Hotel Victoria for another great stay in downtown Toronto!Warm regards,Hotel Victoria Team