Bain public

Avis sur Mitsui Garden Hotel Ginza Gochome

4 out of 5
Mitsui Garden Hotel Ginza Gochome
5-13-15, Ginza, Chuo-ku, Tokyo, Tokyo

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 545 avis sur 860." "
Note des voyageurs de 8 (Bien), d’après 227 avis sur 860." "
Note des voyageurs de 6 (Satisfaisant), d’après 66 avis sur 860." "
Note des voyageurs de 4 (Médiocre), d’après 13 avis sur 860." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 860." "

9,2/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Rene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Idéal pour la balade au centre du commerce
En plein centre de Guinza. Confortable et comme tous les hôtels de Tokyo petite chambre mais on a pas vraiment le choix. J’ai eu bien pire en matière de taille de chambre à Tokyo. Ne prenez jamais mois de 24m2.
Séjour de 1 nuit en novembre 2023
Réponse de Front Office Manager le 23 déc. 2023
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.We would appreciate your kind understanding for the room situation in the city of Japan. If you have an opportunity, we would be grateful if you could try to stay in a larger space room next time. We recommend the Deluxe Twin (34.6sqm) which is bigger than most hotel average in Tokyo. thank you so much for having your time to offering valuable opinion and high score for our services. We look forward to welcoming you back to Mitsui Garden Hotel Ginza-gochome.

10/10 Excellent

Rene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
En plein centre de Tokyo
Ne prenez que les chambres de 24 m2 ou plus.
Séjour de 2 nuits en novembre 2023
Réponse de Front Office Manager le 16 nov. 2023
We apologize for replying in English.Thank you very much for staying at Mitsui Garden Hotel Ginza Go-Chome and for taking time out of your busy schedule to give us your valuable feedback.We are glad to hear that you were satisfied with your stay.We apologize if the rooms are a bit small for a city hotel, making you feel a bit cramped.Our staff will make every effort to ensure that all our guests have a comfortable stay. We look forward to welcoming you again.

10/10 Excellent

Bernard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel agréable demander une chambre au minimum de 25m2. En plein cœur de Tokyo, du quartier de Guinza
Séjour de 1 nuit en novembre 2023
Réponse de Front Office Manager le 14 nov. 2023
We are truly sorry for this inconvenience to reply you in English.Thank you for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time from your busy schedule to share your valuable feedback.We are very delighted to learn that you were satisfied with the location of our hotel. It is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airports so that its location is convenient for not only business but also sightseeing.Thank you again for choosing us. Your feedback has been shared with all of our staff and it is an encouragement to us. We look forward to welcoming you at Mitsui Garden Hotel Ginza-gochome again soon.

8/10 Bien

Francois

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2023
Réponse de Front Office Manager le 7 nov. 2023
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction.Again, thank you for your honest feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Tokyo in future.

10/10 Excellent

Julien

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Convenient
Great chain of Hotel, with Japanese standard of comfort and cleanliness. Great offer in Ginza, next to higashi Ginza station
Séjour de 1 nuit en octobre 2023
Réponse de Front Office Manager le 31 oct. 2023
Thank you for choosing Mitsui Garden Hotel Ginza-gochome from among a number of hotels and taking the time to review our hotel.We are proud of being located in the middle of Tokyo and the subway stations, Ginza area is also within a walking distance. Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.

8/10 Bien

Thierry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Situé au cœur du quartier de GINZA et à proximité de 4 ou 5 lignes de métro
Séjour de 2 nuits en avril 2023
Réponse de Front Office Manager le 5 mai 2023
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome. We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2019
Réponse de Front Office Manager le 5 déc. 2019
Thank you for your stay at Mitui Garden Hotel Ginza-gochome. We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

BRUNET

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel hotel idéalement placé pour visiter, à deux pas du métro et à proximité du marché aux poissons. Chambre avec tout le confort. Personnel accueillant et professionnel. Je recommande cet hotel. Le seul point négatif: les oreillers
Séjour de 3 nuits en novembre 2019
Réponse de Front Office Manager le 5 déc. 2019
Thank you for your stay at Mitui Garden Hotel Ginza-gochome. We are truly sorry for this inconvenience to reply you in English. We are glad to hear that you have satisfied with your stay. We are glad to hear that our staff took care of you very well. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

Jan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Front Office Manager le 17 avr. 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

8/10 Bien

Rie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I thought it was a little overpriced.
Réponse de Front Office Manager le 13 avr. 2024
Thank you for choosing Mitsui Garden Hotel Ginza-gochome from among a number of hotels and taking the time to review our hotel.We are always available to assist our guests in any way we are able to during your visit as our guests’ satisfaction is our mission. From now on, we make lots of efforts to improve our service and aim for being a good hotel, which could be chosen by many guests. We all are waiting for your coming back and hope to see you soon.

8/10 Bien

Cynthia, Fremont

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mitsui Garden Awesome hotel! Great service! Walking distance to the fish market and high end shopping. Our hotel room was very clean. They also do luggage transfers to other hotels and it arrives there the next day. Storage for luggage was also another plus. We kept some luggages at the hotel when we left for Osaka for a few days, which was complimentary, no charge. I was also able to leave our luggages with the hotel prior to our 9pm flight back to the US, while we walked around Ginza without having told lug them around the whole time. This hotel has complimentary toothbrushes, hand towels, combs, so no need to pack those. We got the moderate room with extra bed. The room had 3 full size beds (US sizing). I would define stay here again. The only downside was that they only had 2 washer/dryer machines, so unable to do laundry because it was always occupied when I tried. Overall, this is a great hotel for families.
Séjour de 4 nuits en avril 2024
Réponse de Front Office Manager le 13 avr. 2024
Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your stay.The location of our hotel is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airport so that its location is convenient for not only business but also sightseeing. The location is very close to Ginza where many restaurants, shops, department stores are there so that you can enjoy shopping, eating and entertainment.We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

8/10 Bien

Sean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Front Office Manager le 13 avr. 2024
Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your stay.We are pleased to hear that you were satisfied with your stay. Your compliment encourages our high motivation to seeking best services.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.

10/10 Excellent

Lan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Front Office Manager le 13 avr. 2024
Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your stay.We are pleased to hear that you were satisfied with your stay. Your compliment encourages our high motivation to seeking best services.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.

10/10 Excellent

Christopher

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I cannot compliment the staff enough -- they are friendly, knowledgeable, and go above and beyond to be helpful. The room I stayed in was super clean and the room service was phenomenal in keeping it that way during my week-long stay. The hotel is in a great location with several subway entrances close by and also a multitude of dining options, too -- plus a late-night Lawson just a block away. Highly recommended! A Look forward to coming back soon!
Séjour de 6 nuits en mars 2024
Réponse de ront Office Manager le 12 avr. 2024
Thank you for choosing Mitsui Garden Hotel Ginza-gochome from among a number of hotels and taking the time to review our hotel.We are pleased to hear that you were satisfied with your stay. Your compliment encourages our high motivation to seeking best services.I will pass on your feedback to the front desk staff, cleaning staff, and everyone else.Again, thank you for your honest feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Tokyo in future.Front Office Manager

8/10 Bien

Mariko

Les points forts : Propreté
Very convenient from airport and shopping
Séjour de 5 nuits en mars 2024
Réponse de Front Office Manager le 12 avr. 2024
Very convenient from airport and shoppingThank you for your stay at Mitsui Garden Hotel Ginza-gochome. We are glad to hear that you have satisfied with your stay. As you know, we have good access to the public transportations such as JR, Metro within 10minutes by walk. Any guests who visit our hotel either on sightseeing or on business, get an easy access to most of the places. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.Front Office Manager

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Superior staff
Séjour de 4 nuits en mars 2024
Réponse de Front Office Manager le 30 mars 2024
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.Your favorable comments has warmed our hearts and we will strive for excellence in our service.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.

10/10 Excellent

Junichi, Mitaka-shi

Séjour de 1 nuit en mars 2024
Réponse de Front Office Manager le 31 mars 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

8/10 Bien

Akane, Bellevue

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Front Office Manager le 30 mars 2024
Thank you for choosing Mitsui Garden Hotel Ginza-gochome from among a number of hotels and taking the time to review our hotel.Your favorable comments has warmed our hearts and we will strive for excellence in our service.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.

10/10 Excellent

Cynthia, Fremont

Séjour de 2 nuits en mars 2024

10/10 Excellent

Delechat

Very good hotel in great location
Séjour de 3 nuits en mars 2024
Réponse de Front Office Manager le 30 mars 2024
Thank you for choosing Mitsui Garden Hotel Ginza-gochome from among a number of hotels and taking the time to review our hotel.We are very delighted to learn that you were satisfied with the location of our hotel. It is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airports so that its location is convenient for not only business but also sightseeing. Again, thank you for your honest feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Tokyo in future.

8/10 Bien

Silvia Yin Pan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient location . Great to have a proper onsen in the hotel for relaxing after shopping
Séjour de 2 nuits en mars 2024
Réponse de Front Office Manager le 22 mars 2024
Thank you for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time from your busy schedule to share your valuable feedback. We are proud of being located in the middle of Tokyo and the subway stations, Ginza area is also within a walking distance. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

8/10 Bien

Jenilee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Front Office Manager le 22 mars 2024
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.Your favorable comments has warmed our hearts and we will strive for excellence in our service.From now on, we make lots of efforts to improve our service and aim for being a good hotel, which could be chosen by many guests. We all are waiting for your coming back and hope to see you soon.

10/10 Excellent

Diana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff and helpful. We did love our stay here.
Séjour de 5 nuits en mars 2024
Réponse de Front Office Manager le 31 mars 2024
Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your stay.We also really appreciate your compliment for our staff. It encourages us to maintain and improve our skills and services.Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction.We can also help with access and restaurant reservations if needed. Please come to the front desk anytime.From now on, we make lots of efforts to improve our service and aim for being a good hotel, which could be chosen by many guests. We all are waiting for your coming back and hope to see you soon.

10/10 Excellent

William, Westminster

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
We had enjoyed during staying at the hotel. Thank you!
Séjour de 3 nuits en mars 2024
Réponse de Front Office Manager le 17 mars 2024
Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your stay.We recognize that your stay in general was satisfactory, (our convenience location, shopping opportunities, the comfort of our room and the quality of being useful facilities goods.)Again, thank you so much for having your time to offering valuable opinion and high score for our services. We look forward to welcoming you back to Mitsui Garden Hotel Ginza-gochome.Front Office Manager

10/10 Excellent

Siu, newton

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I will stay here every time I am in Tokyo
Séjour de 3 nuits en mars 2024
Réponse de Front Office Manager le 17 mars 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

Nga Yan Gladys

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean & spacious hotel room . Hotel staff are very friendly and nice . Hotel location is convenient and close to multiple train lines.
Séjour de 2 nuits en mars 2024
Réponse de Front Office Manager le 17 mars 2024
Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your stay.We recognize that your stay in general was satisfactory, (our convenience location, shopping opportunities, the comfort of our room and the quality of being useful facilities goods.)We also really appreciate your compliment for our staff. It encourages us to maintain and improve our skills and services.As you know, we have good access to the public transportations such as JR, Metro within 10minutes by walk. Any guests who visit our hotel either on sightseeing or on business, get an easy access to most of the places. Again, thank you for your honest feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Tokyo in future.

2/10 Horrible

Joyce

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location was good but everything was not good
Séjour de 2 nuits en mars 2024
Réponse de Front Office Manager le 17 mars 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your previous stay.We are disappointed to hear that we could not live up to the Mitsui Garden Hotel brand standard you were expecting in a number of areas. We are running the hotel business with the high standard of service to have overseas customers stay comfortably, and also most happily welcome customers from all over the world. However, we will share your comments among all staff and work hard to train our teams to ensure they offer the highest levels of service. Also, if you have any concerns and questions, please feel free to contact our hotel directly.However, we are very delighted to read that you were satisfied with our hotels' neighborhood.As you know, we have good access to the public transportations such as JR, Metro within 10minutes by walk. Any guests who visit our hotel either on sightseeing or on business, get an easy access to most of the places. Once again, thank you for your feedback and we certainly hope to have the opportunity to welcome you back in future.

10/10 Excellent

Kelly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de Front Office Manager le 17 mars 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

Sylvia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Front Office Manager le 17 mars 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

8/10 Bien

CHIAKI

Les points forts : Personnel et service
Séjour de 2 nuits en mars 2024
Réponse de Front Office Manager le 17 mars 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

Sakkaphant

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very good
Séjour de 4 nuits en mars 2024
Réponse de Front Office Manager le 10 mars 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

2/10 Horrible

HYUN JOON

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 2 nuits en mars 2024
Réponse de Front Office Manager le 17 mars 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your previous stay.We are disappointed to hear that we could not live up to the Mitsui Garden Hotel brand standard you were expecting in a number of areas. We are running the hotel business with the high standard of service to have overseas customers stay comfortably, and also most happily welcome customers from all over the world. However, we will share your comments among all staff and work hard to train our teams to ensure they offer the highest levels of service. Also, if you have any concerns and questions, please feel free to contact our hotel directly.Once again, thank you for your feedback and we certainly hope to have the opportunity to welcome you back in future.

10/10 Excellent

Nikkole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was good
Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 3 mars 2024
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.Your favorable comments has warmed our hearts and we will strive for excellence in our service.Thank you again for choosing us. Your feedback has been shared with all of our staff and it is an encouragement to us. We look forward to welcoming you at Mitsui Garden Hotel Ginza-gochome again soon.

10/10 Excellent

Seung, South Barrington

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed four nights, the room was clean, had all the amenities that you would need for staying: free daily bottles of water, USB/phone charger, a freezer, toiletries, and also a public bath to enjoy! A great location to enjoy Ginza, a nearby subway station can take you everywhere also. The property is well kept and we really had a comfortable stay.
Séjour de 3 nuits en janvier 2024
Réponse de Front office Manager le 17 févr. 2024
Thank you for choosing Mitsui Garden Hotel Ginza-gochome for your recent stay in Ginza. We appreciate you taking the time to write such a positive review. We are glad to hear that you found our rooms clean and well-equipped with all the necessary amenities. It's also great to know that you enjoyed the convenience of our location and the nearby subway station. We strive to provide our guests with a comfortable stay, and we are delighted that we were able to meet your expectations.It is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airports so that its location is convenient for not only business but also sightseeing.Again, thank you for your honest feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Tokyo in future.

10/10 Excellent

Woohyeon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
체크인 프로세스가 다소 오래 걸런것 외에는 전반적으로 만족스러운 숙박 경험이었음
Séjour de 3 nuits en février 2024
Réponse de Front Office Manager le 3 mars 2024
Thank you for choosing Mitsui Garden Hotel Ginza-gochome from among a number of hotels and taking the time to review our hotel.Your favorable comments has warmed our hearts and we will strive for excellence in our service.From now on, we make lots of efforts to improve our service and aim for being a good hotel, which could be chosen by many guests. We all are waiting for your coming back and hope to see you soon.

10/10 Excellent

Chika

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
コロナ明けの久しぶりの家族旅行で宿泊しました 銀座や築地にも歩いていくことができ、とても便利でした たくさん歩いて疲れたので、ゆっくり足を伸ばして入ることができる大浴場があるのがとても良かったです
Séjour de 1 nuit en janvier 2024
Réponse de 宿泊支配人 le 17 févr. 2024
この度は、数あるホテルの中から三井ガーデンホテル銀座五丁目にご宿泊いただきまして誠にありがとうございます。また、貴重なお時間を割いてのご投稿重ねて御礼申し上げます。銀座や築地へのアクセスの良さをお褒めいただき、大変嬉しく思います。ご感想を頂いた通り、銀座SIX・銀座三越・東急プラザなど多くのデパートが徒歩圏内にあり、お買い物の拠点にとても便利でございます。チェックイン前・チェックイン後ともに、ホテルフロントにてお荷物をお預かりしておりますので、身軽にお買い物・観光をお楽しみいただけます。また、お疲れの際にはゆっくりとおくつろぎいただける大浴場が好評であったとのお言葉、重ねて感謝申し上げます。次回も是非ご利用いただき、お仕事や観光でのお疲れを癒していただければ幸いでございます。これからもお客様に快適なご滞在を提供できるよう努めてまいります。またのご利用を心よりお待ち申し上げております。

10/10 Excellent

Peng Ko Kan Lin

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean
Séjour de 3 nuits en janvier 2024
Réponse de Front Office Manager le 27 janv. 2024
Thank you for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time from your busy schedule to share your valuable feedback. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.

10/10 Excellent

KOHEI

Séjour de 4 nuits en janvier 2024
Réponse de Front Office Manager le 22 mars 2024
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.We are pleased to hear that you were satisfied with your stay. Your compliment encourages our high motivation to seeking best services.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.

10/10 Excellent

Alan

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Very clean
Séjour de 2 nuits en janvier 2024
Réponse de Front Office Manager le 27 janv. 2024
Thank you for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time from your busy schedule to share your feedback. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction.We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

8/10 Bien

Shinichiro

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good
Séjour de 1 nuit en janvier 2024
Réponse de Front Office Manager le 25 janv. 2024
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.

10/10 Excellent

Jerell

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2024
Réponse de Front Office Manager le 26 janv. 2024
Thank you for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your previous stay.Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.

10/10 Excellent

Racquel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was almost perfect to stay at this hotel except there were children running around on our upper floor for 2 nights, but it wasnt hotels control. Very close to shopping areas and restaurants, highly recommended!
Séjour de 4 nuits en janvier 2024
Réponse de Front Office Manager le 27 janv. 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Go-Chome and for your valuable feedback.We are very sorry to hear that you had an unpleasant experience during your stay. We deeply apologize for any discomfort you may have experienced during your stay.We will strengthen our patrols in the hotel in the future.We are happy to hear that you were satisfied with our location.Again, thank you so much for having your time to offering valuable opinion and high score for our services. We look forward to welcoming you back to Mitsui Garden Hotel Ginza-gochome.

10/10 Excellent

KOICHI

Séjour de 1 nuit en janvier 2024
Réponse de Front Office Manager le 22 janv. 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

Kevin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel
The hotel is fantastic. Clean, great location, highly recommend.
Séjour de 8 nuits en janvier 2024
Réponse de Front Office Manager le 20 janv. 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome. We are glad to hear that you have satisfied with your stay. We are happy to hear that you are satisfied with the cleanliness and location. We usually clean your room every day, but we can also tailor our cleaning style to your needs, such as days when no cleaning is required or eco-friendly cleaning in which towels and trash are exchanged.Our hotel also has a large public bath, which is rare in the Ginza area, so we look forward to your next visit.From now on, we make lots of efforts to improve our service and aim for being a good hotel, which could be chosen by many guests. We all are waiting for your coming back and hope to see you soon.

10/10 Excellent

Ting-Ting

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en janvier 2024
Réponse de Front Office Manager le 19 janv. 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome. We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

Stephanie

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Front Office Manager le 19 janv. 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Front Office Manager le 18 janv. 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome. We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.Front Office Manager

10/10 Excellent

Eng Chew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Located at the main 5 chome. Surrounded by eateries, shopping arcade and nearby to train station. Room and bed is comfortable and clean.
Séjour de 2 nuits en janvier 2024
Réponse de Front Office Manager le 19 janv. 2024
Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your stay.We are very delighted to learn that you were satisfied with the location of our hotel.The location of our hotel is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airport so that its location is convenient for not only business but also sightseeing. The location is very close to Ginza where many restaurants, shops, department stores are there so that you can enjoy shopping, eating and entertainment.It is via guest feedback and customer experience that we can endeavor to provide our guest with a more luxurious and superior stay. We certainly hope we will be able to welcome you back to Mitsui Garden Hotel Ginza-gochome in the near future.

8/10 Bien

Jui chen

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de Front Office Manager le 18 janv. 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.Front Office Manager

10/10 Excellent

Chi-Wen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean & good location. One block way to MRT.
Séjour de 3 nuits en janvier 2024
Réponse de Front Office Manager le 15 janv. 2024
Thank you for choosing Mitsui Garden Hotel Ginza-gochome from among a number of hotels and taking the time to review our hotel.Your favorable comments has warmed our hearts and we will strive for excellence in our service.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.