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Avis sur Leonardo Hotel Swindon - Formerly Jurys Inn

4 out of 5
Leonardo Hotel Swindon - Formerly Jurys Inn
Fleming Way, Swindon, England

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 495 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 357 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 101 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 22 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 27 avis sur 1002." "

9,0/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

4/10 Médiocre

Valentin

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Disappointed
I spent two weeks in this hotel for a business trip. I’m a disappointed about services in this hotel: no laundry service, no cleaning in the room during all the stay. The only explanation was due to Covid sanitary measures which is a bit uncontroversial when you see the staff with no masks and no respecting the sanitary measures… I’m a bit surprised abou
Séjour de 5 nuits en avril 2022
Réponse de Front office le 2 mai 2022
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Front Office Team

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 5 nuits en avril 2022
Réponse de Front office le 2 mai 2022
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Front Office Team

8/10 Bien

Laurent

Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en novembre 2018
Réponse de Laurie le 4 déc. 2018
Hi Laurent Thank you for your feedback :)

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon séjour d'une nuit, hotel propre, bon petit déjeuner inclus dans le prix de la chambre

8/10 Bien

Jérôme

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement

10/10 Excellent

Pascal, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien situé pour voyager, confortable et propre
Bien situé près de la gare de Swindon (pratique pour un départ tot le matin pour aller à Londres). Bon accueil et chambre très propre et moderne. le tout à un tarif compétitif. Que demande le peuple?

10/10 Excellent

Ian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good parking facilities but be sure to log in your details immediately on arrival. Great breakfast, comfortable bed.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Vijayakumar

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It was good
Séjour de 2 nuits en mars 2024
Réponse de Front office le 14 avr. 2024
Dear Guest, Thank you for taking the time to leave us a review. We are happy to see you enjoyed your stay Kind RegardsFront Office Team

10/10 Excellent

nuala

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
the beds were really comfortable and the staff were amazing and very helpful
Séjour de 2 nuits en mars 2024
Réponse de Front office le 5 avr. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location, clean and modern rooms
Séjour de 1 nuit en mars 2024
Réponse de Front office le 3 avr. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

Ronie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 1 nuit en mars 2024
Réponse de Front office le 3 avr. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en janvier 2024
Réponse de Front office le 18 avr. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

8/10 Bien

ELIZABETH

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This an older property but the rooms were well appointed and clean. We only had breakfast but the buffet was well stocked and tasty. . We arrived by train and it was a short walk to the hotel - as it was dark when we arrived it helped to have the name of the hotel lit up as a guide , as the walking directions took us into an area under construction.
Séjour de 1 nuit en mars 2024
Réponse de Front office le 28 mars 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

William

Voyage d’affaires
Staff very friendly and helpful Cleanliness Will certainly use Leonardo hotels in the future Pleasant stay Regards Bill Crawford
Séjour de 1 nuit en mars 2024
Réponse de Front office le 20 mars 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

Catherine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were extremely helpful & friendly. They made our stay very enjoyable nothing was too much trouble.
Séjour de 3 nuits en mars 2024
Réponse de Front office le 20 mars 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Excellent customer Service staff. Lovely breakfast
Séjour de 1 nuit en mars 2024
Réponse de Front office le 20 mars 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

8/10 Bien

Phillip

Voyage en couple
Les points forts : Équipements
This is a nice comfortable hotel. I’ve used it before and will use it again.
Séjour de 2 nuits en mars 2024
Réponse de Front office le 20 mars 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

2/10 Horrible

Soraya

Séjour de 1 nuit en février 2024
Réponse de Front office le 24 mars 2024
Dear Guest, I am sorry to see you didn't enjoy your stay with us. Would it be possible for you to let us know more so we could look in to this for youKind Regards Front Office Team

8/10 Bien

Stewart

Séjour de 1 nuit en février 2024
Réponse de Front office le 25 févr. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

Geoffrey

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, comfortable hotel near the heart of Swindon
Séjour de 1 nuit en février 2024
Réponse de Front office le 17 févr. 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

8/10 Bien

Kelly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Front office le 5 févr. 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

8/10 Bien

Annie

Voyage en famille
Les points forts : Propreté et personnel et service
The room is quite clean & tidy
Séjour de 7 nuits en janvier 2024
Réponse de Front office le 4 févr. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

8/10 Bien

Frank

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good comfortable hotel. Not a lot around the hotel, but if you need a comfortable bed, access to reasonable food and drinks this is a very good option and on the night I stayed reasonably priced.
Séjour de 1 nuit en janvier 2024
Réponse de Front office le 29 janv. 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

6/10 Satisfaisant

Aline

Séjour de 1 nuit en janvier 2024
Réponse de Front office le 27 janv. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Front Office Manager

10/10 Excellent

Amanda

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fab stay
Booked an executive room and it was lovely. Bed was so comfy and the little extras were great. Breakfast was excellent, loads of choice. No complaints at all and would def stay again. Highly recommended 👍
Séjour de 1 nuit en janvier 2024
Réponse de Front office le 27 janv. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

Nnamdi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Front office le 27 janv. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best hotel in Swindon
Amazing nights stay at the Leonardo. No issues checking in early with lovely friendly front desk girls. Room was large, comfortable and clean. Bonus touches were the complementary drinks and 20% off food, also a free mini bar in the room! The hotel is ideal for the Wyvern theatre. 5 min walk away. We paid a great price for this room and was happy with all of it!
Séjour de 1 nuit en janvier 2024
Réponse de Front office le 27 janv. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

Sandra

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Front office le 16 janv. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

8/10 Bien

Benjamin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Front office le 16 janv. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Front Office Team

8/10 Bien

Adrian

Séjour de 1 nuit en janvier 2024
Réponse de Front office le 16 janv. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Front Office

8/10 Bien

Cameron

Séjour de 1 nuit en décembre 2023
Réponse de Front office le 16 janv. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Front Office Team

10/10 Excellent

Sara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super clean hotel, good location
Séjour de 2 nuits en novembre 2023
Réponse de Front office le 6 janv. 2024
Dear Guest,Thank you for taking the time to leave us a great review.Look forward to welcoming you back in the near future Kind RegardsFront Office Team

8/10 Bien

Declan

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Football trip.
Séjour de 1 nuit en décembre 2023
Réponse de Front office le 6 janv. 2024
Dear Guest,Thank you for taking the time to leave us a great review.Look forward to welcoming you back in the near future Kind RegardsFront Office Team

10/10 Excellent

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Front office le 4 févr. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

Neil

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff. Compfortable room with perks
Séjour de 2 nuits en décembre 2023
Réponse de Front office le 31 déc. 2023
Dear Guest,Thank you for taking the time to leave us a great review.Look forward to welcoming you back in the near future Kind RegardsFront Office Team

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good
Séjour de 1 nuit en décembre 2023
Réponse de Front office le 23 déc. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

6/10 Satisfaisant

Elizabeth

Séjour de 1 nuit en décembre 2023
Réponse de Front office le 23 déc. 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Front Office Team

8/10 Bien

Terry

Réponse de Front office le 5 févr. 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

8/10 Bien

richard

Les points forts : Propreté et personnel et service
Nice overnight stay, randomly assigned a disabled room although one was not required but a good nights sleep was had
Séjour de 1 nuit en décembre 2023
Réponse de Front office le 23 déc. 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Front Office Team

10/10 Excellent

Lloyd

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Front office le 23 déc. 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Front Office Team

10/10 Excellent

Harjinder

Séjour de 1 nuit en décembre 2023
Réponse de Front office le 16 déc. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

melonie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Front office le 11 déc. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

Joanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Will definitely stay here again. The room was spoilt less and I would highly recommend the breakfast- yummy!! Just be warned regarding the parking; make sure you are in a designated space or you could be fined a £100. The receptionist made sure we knew of this and made sure we signed in to pay the £6 parking fee.
Séjour de 1 nuit en décembre 2023
Réponse de Front office le 16 déc. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

Janaína

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean rooms, good coffee break
Séjour de 1 nuit en décembre 2023
Réponse de Front office le 11 déc. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

8/10 Bien

Erlend

Voyage d’affaires
Les points forts : Personnel et service
Séjour de 12 nuits en novembre 2023
Réponse de Front office le 11 déc. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

Samantha

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Reception staff were extremely helpful in sorting out room for disabled guest
Séjour de 1 nuit en décembre 2023
Réponse de Front office le 8 déc. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

p

Séjour de 1 nuit en novembre 2023
Réponse de Front office le 23 déc. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

Helen, Plymouth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Modern, clean, polite staff, convenient location and good price.
Séjour de 1 nuit en novembre 2023
Réponse de Front office le 1 déc. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

Paul

Séjour de 1 nuit en novembre 2023
Réponse de Front office le 16 déc. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Front office le 22 nov. 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Front Office