Literie hypoallergénique, couette en duvet d'oie, minibar

Avis sur Dorsett Wanchai Hong Kong

4.5 out of 5
Dorsett Wanchai Hong Kong
387-397, Queen's Road East, Wan Chai, Hong Kong

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 382 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 409 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 127 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 51 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 36 avis sur 1005." "

8,4/10

Propreté

8,4/10

Personnel et service

8,0/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Olivier

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I recommend the view on the cemetary, very calm.
Séjour de 4 nuits en mars 2024
Réponse de Dorsett Wanchai le 28 mars 2024
Dear Olivier, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 Bien

Danielle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chambre mal située derrière les ascenseurs Belle situation géographique
Séjour de 2 nuits en mars 2024
Réponse de Dorsett Wanchai le 19 mars 2024
Dear Danielle, Thank you for taking the time to review your recent stay with us. We appreciate your feedback on our hotel facilities, and we have already shared your comments with our maintenance team for continuous improvement. We are committed to providing our guests with the best possible experience, and your feedback will help us to achieve this goal. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.

8/10 Bien

Shirley

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
L’emplacement de l’hôtel était parfait. Par contre, l’emplacement de notre chambre était terrible. Juste à côté du housekeeping et derrière les ascenseurs. Le bruit nous a empêché de dormir même la nuit. Vraiment dommage car tout était parfait mise à part ce gros inconvénient. Nous avons été dédommagé en ayant un Check out late et un déjeuner gratuit. Merci au guest service pour cette attention
Séjour de 2 nuits en mars 2024
Réponse de Dorsett Wanchai le 19 mars 2024
Dear Shirley, Thank you for taking the time to review your recent stay with us. We appreciate your feedback on our hotel facilities, and we have already shared your comments with our maintenance team for continuous improvement. We are committed to providing our guests with the best possible experience, and your feedback will help us to achieve this goal. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.

10/10 Excellent

Hoang Bao

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en octobre 2023
Réponse de Dorsett Wanchai le 17 oct. 2023
Dear Hoang Bao, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

2/10 Horrible

Johann

Voyage d’affaires
Les points faibles : Personnel et service et confort de la chambre
Séjour de 3 nuits en mai 2023
Réponse de Dorsett Wanchai le 16 mai 2023
Dear Johann, Thank you for your comments. We regret to hear that your stay did not meet your expectation this time. You are welcome to share more of your opinion with us regarding your stay this time for our continuous improvement. Thank you again for staying at Dorsett Wanchai, Hong Kong. We will definitely continue to improve and strive our best to deliver our guests a more delightful stay in the future.

8/10 Bien

MIREILLE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quarantine so hard to say pleasant stay but hotel was very supportive with good service
Séjour de 21 nuits en février 2021

8/10 Bien

DAVID

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2019
Réponse de Dorsett Wanchai, Hong Kong le 6 déc. 2019
Dear David, Thank you for your comments. We are delighted to hear that you enjoyed your stay with us. In the future we will continue providing the best stay experience to all guests in Dorsett Wanchai, Hong Kong. We look forward to welcoming you back to our hotel soon.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quand on réserve une chambre standard sur hotel.com on ne sait pas que celle ci n'aura pas de fenêtre !!! En effet pour éviter la vue sur le cimetière de HK, cet hotel préfère occulter la vue sur le cimetière pour garder les clients chinois !!!!
Séjour de 1 nuit en novembre 2019
Réponse de Dorsett Wanchai, Hong Kong le 18 nov. 2019
Dear Guest, We regret to hear that your stay did not meet your expectation this time. On your next visit, you may try out our other room types that measure up to 48 sq. m with amazing racecourse or Causeway Bay city view for more spacious and comfortable stay. In the future we will continue providing the best stay experience to all guests in Dorsett Wanchai, Hong Kong. We look forward to welcoming you back to our hotel soon.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2019
Réponse de Dorsett Wanchai, Hong Kong le 12 nov. 2019
Dear Guest, Thank you for your comments. We are glad to hear that you enjoyed your stay with us. In the future we will continue providing the best stay experience to all guests in Dorsett Wanchai, Hong Kong. We look forward to welcoming you back to our hotel soon.

8/10 Bien

hubert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A recommander
Très bien. Compte tenu des événements il y avait peu de monde et le petit déjeuner un peu moins varié que d’ordinaire. Mais globalement toujours bien
Séjour de 5 nuits en septembre 2019
Réponse de Dorsett Wanchai, Hong Kong le 19 sept. 2019
Dear Guest, Thank you for your comments. We are glad to hear that you had a great stay with us. Your comments on the restaurant are well taken and reflected to the restaurant manager for our continuous improvement. In the future we will continue providing the best stay experience to all guests in Dorsett Wanchai, Hong Kong. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hôtel confort
Bien situé entre Wanchai et Causeway Bay, joignables à pied. Chambres petites mais confortables. Clim bruyante.
Séjour de 3 nuits en juillet 2019
Réponse de Dorsett Wanchai, Hong Kong le 29 juil. 2019
Dear Patrick, Thank you for your comments. We are glad to hear that you enjoyed your stay with us. Your comments on the air-conditioning system are well taken for our continuous improvement. In the future we will continue providing the best stay experience to all guests in Dorsett Wanchai, Hong Kong. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Voyageur vérifié

Tout était très bien, localisation, propreté etc. Une chambre avec fenêtre opaque nous avait été attribuée et nous avons demande à changer. Nous avons été du coup surclassé
Séjour de 6 nuits en mai 2019
Réponse de Dorsett Wanchai, Hong Kong le 10 juin 2019
Dear Guest, Thank you for your comments. We are glad to hear that you enjoyed your stay with us. On your next visit, you may try out our other room types that measure up to 48 sq. m with amazing racecourse or Causeway Bay city view for more spacious and comfortable stay. In the future we will continue providing the best stay experience to all guests in Dorsett Wanchai, Hong Kong. We look forward to welcoming you back to our hotel soon.

8/10 Bien

Serena

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements
1st floor women’s washroom was terrible as the toilet was difficult to flush. Main lobby has very old and dirty furniture. Breakfast selections were limited. Staff were super friendly. Shampoo and conditioner not usable. Slippers were poor condition
Séjour de 8 nuits en avril 2024
Réponse de Dorsett Wanchai le 18 avr. 2024
Dear Serena, Thank you for your comments. We regret to hear that your stay did not meet your expectations this time. We appreciate your feedback on our hotel facilities, and we have already shared your comments with our maintenance team for continuous improvement. Should you have any other inquiries during your stay, please do not hesitate to reach our Guest Services Manager for assistance. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back to Dorsett Wanchai in the near future, providing you with a more enjoyable and satisfactory stay.

10/10 Excellent

Midori

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Dorsett Wanchai le 18 avr. 2024
Dear Midori, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

8/10 Bien

Susana, Wantage

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great property, centrally located to all amenities, walking distance to the So Kon Po hotel, Time Square, Tram & causeway bay & wan Chai train stations. Staff are great and very hospitable to our needs. Highly recommend this hotel.
Séjour de 6 nuits en avril 2024
Réponse de Dorsett Wanchai le 15 avr. 2024
Dear Susana, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

10/10 Excellent

James Arthur, West Vancouver

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All the staff tried extra hard to make sure we had a great time
Séjour de 2 nuits en avril 2024
Réponse de Dorsett Wanchai le 15 avr. 2024
Dear James, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 Bien

Laurence

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rather expensive bar. Otherwise ideal location for us.
Séjour de 7 nuits en avril 2024
Réponse de Dorsett Wanchai le 15 avr. 2024
Dear Laurence, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 Bien

Elsa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good value. Staff very friendly and helpful.
Séjour de 7 nuits en avril 2024
Réponse de Dorsett Wanchai le 15 avr. 2024
Dear Elsa, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

10/10 Excellent

James, West Vancouver

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is very clean and well maintained. Everyone is helpful and responsive. I would highly recommend staying here as a former resident of Hong Kong.
Séjour de 1 nuit en avril 2024
Réponse de Dorsett Wanchai le 15 avr. 2024
Dear James, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

6/10 Satisfaisant

Lala

Les points forts : Propreté
I was looking forward to a cityview from my window but was shocked to see a massive cemetery. It was a creepy view.
Séjour de 3 nuits en mars 2024
Réponse de Dorsett Wanchai le 15 avr. 2024
Dear Lala, Thank you for taking the time to review your recent stay with us. When you stay with us next time, we hope you will try out our different room types with most of them overlooking the Happy Valley racecourse for a more pleasant and promising stay. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.

10/10 Excellent

David

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff who couldn't do enought to help
Séjour de 6 nuits en avril 2024
Réponse de Dorsett Wanchai le 15 avr. 2024
Dear David, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

6/10 Satisfaisant

Cindy

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
First they don't give me the type room I booked. They down grades my room. Until I got back down customer service complaints.
Séjour de 2 nuits en avril 2024
Réponse de Dorsett Wanchai le 15 avr. 2024
Dear Cindy, Thank you for taking the time to review your recent stay with us. We would like to assure you that the room assignment issue you mentioned is definitely not the kind of experience we always strive to deliver to our guests. Rest assured that it was an occasional case and rest assured that training will be reinforced to all front line staff to prevent any similar incidents from happening again. Again, thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a more satisfactory stay in the future.

8/10 Bien

kazuo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location is good for sightseeing
Séjour de 3 nuits en avril 2024
Réponse de Dorsett Wanchai le 12 avr. 2024
Dear Kazuo, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

6/10 Satisfaisant

Thomas

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Room was very musty/damp smelling.
Séjour de 4 nuits en avril 2024
Réponse de Dorsett Wanchai le 10 avr. 2024
Dear Thomas, Thank you for your comments. We regret to hear that your stay did not meet your expectations this time. Rest assured that the services you encountered were definitely an occasional case which we will promptly look into, we would like to thank you for bringing these matters to our attention. Should you have any other inquiries during your stay, please do not hesitate to reach our Guest Services Manager for assistance. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back to Dorsett Wanchai in the near future, providing you with a more enjoyable and satisfactory stay.

8/10 Bien

Russel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was okay. It was easily navigable with Uber. Our room came with breakfast and it was alright. The room felt a little cramped, but otherwise a nice stay!
Séjour de 3 nuits en mars 2024
Réponse de Dorsett Wanchai le 8 avr. 2024
Dear Russel, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. On your next visit, you are recommended to try out our other room types that measure up to 48 sq. m overlooking the racecourse or Causeway Bay city view, for a more enjoyable stay. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 Bien

Andres

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Well located!
Séjour de 6 nuits en mars 2024
Réponse de Dorsett Wanchai le 8 avr. 2024
Dear Andres, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

10/10 Excellent

George

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very helpful staff and very quiet
Séjour de 1 nuit en avril 2024
Réponse de Dorsett Wanchai le 8 avr. 2024
Dear George, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 Bien

SONA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They had a water refill machine just outside the door - which was really convenient so we didn't waste plastic bottles. We really appreciated that. Shuttle bus times were really weird. Check out was 11 am, but the shuttle buses were 10:30 and 12:15. That was a bit inconvenient, but Hong Kong has a really good infrastructure, so finding busses was easy. Food places are a short walk down the stairs next to the school, including a 7/11 and a noodle shop. Really convenient.
Séjour de 3 nuits en mars 2024
Réponse de Dorsett Wanchai le 5 avr. 2024
Dear Sona, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

10/10 Excellent

George

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Friendly staff and clean room
Séjour de 1 nuit en avril 2024
Réponse de Dorsett Wanchai le 3 avr. 2024
Dear George, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 Bien

Gerard

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Dorsett Wanchai is conveniently located. Best shower of our 14 day visit to China and Hong Kong. Very busy part of town and many restaurants.
Séjour de 2 nuits en mars 2024
Réponse de Dorsett Wanchai le 3 avr. 2024
Dear Gerard, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were great, welcoming and really helpful. Thanks to lovely Agnes on the front desk for giving me a fab room and info and the guys helping with luggage, taxis shuttle bus and breakfast staff. All really looked after you well. Right across from the Happy Valley Race Course but you need to go farther afield for food and shops. Fortunately the tram stops just across the road and also the free shuttle bus will take you in to central places and whilst it finishes early taxis are cheap.
Séjour de 9 nuits en mars 2024
Réponse de Dorsett Wanchai le 3 avr. 2024
Dear Mary, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 Bien

Shirakawa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
女性一人ですが、3泊を普通に快適に過ごしました。 最寄駅から歩くので、シャトルバスを活用して、一人旅を楽しみました。 立地的に窓が開かないのと、四六時中、ホテル内外の騒音が聞こえて、神経質な方は対策が必要に思います。
Séjour de 3 nuits en mars 2024
Réponse de Dorsett Wanchai le 3 avr. 2024
Dear Shirakawa, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We appreciate your feedback on our hotel facilities, and we have already shared your comments with our maintenance team for continuous improvement. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

10/10 Excellent

Mikhail, Moscow

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A very good hotel in the centre of everything in Hong Kong.
Séjour de 3 nuits en mars 2024
Réponse de Dorsett Wanchai le 3 avr. 2024
Dear Mikhail, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

10/10 Excellent

TAKASHI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
コンビニが近くにあって、良かった
Séjour de 1 nuit en février 2024
Réponse de Dorsett Wanchai le 3 avr. 2024
Dear Takashi, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 Bien

Genesis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel and staff. Rooms were big and very pretty. However some items like mirrors and walls need to be cleaned better. There were plenty fingerprints every where. Overall it was a good stay and we were upgraded to a suit at check in.
Séjour de 4 nuits en mars 2024
Réponse de Dorsett Wanchai le 28 mars 2024
Dear Genesis, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We appreciate your feedback on our hotel facilities, and we have already shared your comments with our maintenance team for continuous improvement. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

6/10 Satisfaisant

Tsuyoshi

Voyage en famille
Les points forts : Équipements
MTRの駅からは距離があるがトラムを使うと行きは便利。帰りは湾仔からの徒歩のほうが楽でCWBは遠い印象。 競馬場が近いので観戦する人にはおすすめのロケーション、ハッピーバレーの開催日は水曜日の夜です。
Séjour de 4 nuits en mars 2024
Réponse de Dorsett Wanchai le 28 mars 2024
Dear Tsuyoshi, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

10/10 Excellent

Yunyi

Les points forts : Personnel et service et équipements
Séjour de 2 nuits en mars 2024
Réponse de Dorsett Wanchai le 18 avr. 2024
Dear Yunyi, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

10/10 Excellent

ZHANG

Séjour de 1 nuit en mars 2024
Réponse de Dorsett Wanchai le 18 avr. 2024
Dear Zhang, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

4/10 Médiocre

Timothy

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I've stayed at the Dorsett (and the Dorsett's sister hotel, the Cosmo) on plenty of occasions. I have always found it a good place to stay. Sadly, on this occasion, I was very disappointed with my stay. Both hotels have begun a policy where they won't make up your room after 10am. This is very inconvenient. I was there on holiday, not business. I don't want to have to get up early just so it's more convenient for them to make up my room. I expect a room to be service at MY convenience, not the hotel's. Frankly, I was so irritated by this experience, it would put me off staying there again.
Réponse de Dorsett Wanchai le 25 mars 2024
Dear Timothy, Thank you for taking the time to share your feedback regarding your recent stay at Dorsett Wanchai. We appreciate your continued support and your previous positive experiences with our hotels. At Dorsett Wanchai, we have implemented a practice where housekeeping service is provided upon request as part of our commitment to environmental sustainability. We encourage our guests to join us in reducing the consumption of resources and protecting the environment. We understand that this change may not have met your expectations, and we apologize for any inconvenience this may have caused you. Please rest assured that our housekeeping team was always available to provide service upon your request during your stay. Should you decide to stay with us again in the future, please do not hesitate to reach out to our team with any specific requests or preferences you may have. We will do our utmost to accommodate them. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back to Dorsett Wanchai in the near future, providing you with a more enjoyable and satisfactory stay.

8/10 Bien

Heejin

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
티비 밑에 선이 복잡하게 얽혀있고 뜯겨있고 먼지가 많았어요. 너무 눈에 보이는 곳이라 왜 저길 청소를 안하나 싶었네요. 교통편이 번화가와 떨어진건 알고 간거라 괜찮았습니다. 조식도 괜찮았습니다. 샤워기 물도 잘 나왔고 뷰도 나쁘지 않았어요.
Séjour de 1 nuit en mars 2024
Réponse de Dorsett Wanchai le 25 mars 2024
Dear Heejin, Thank you for your comments. We are glad that you had a comfortable staying experience with us. We would like to assure you that the cleanliness issue you encountered was definitely not the kind of service we strive to provide to our guests. Rest assured that it was an occasional case and we will look into it seriously to prevent the same from happening again in the future. Should you have any other inquiries during your stay, please do not hesitate to reach our Guest Services Manager for assistance. We will seek continuous improvement and deliver to all our guests a comfortable and hassle-free stay experience in the future. Thank you.

10/10 Excellent

Li-Nei

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and clean. fast easy check-in Breakfast was small but good. Nice selection The rooms were small. Got a view of the cemetery.
Séjour de 2 nuits en mars 2024
Réponse de Dorsett Wanchai le 25 mars 2024
Dear Li-Nei, Thank you for taking the time to review your recent stay with us. Your comment on breakfast has been well noted and reflected to the concerned department for continuous improvement. On your next visit, you are recommended to try out our other room types that measure up to 48 sq. m overlooking the racecourse or Causeway Bay city view, and with spacious bathroom, for a more enjoyable stay. Thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the future.

8/10 Bien

Bo

Séjour de 2 nuits en mars 2024
Réponse de Dorsett Wanchai le 10 avr. 2024
Dear Bo, Thank you for your rating. We are glad to know that you enjoyed your recent stay with us. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

10/10 Excellent

Jack

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
整潔
Séjour de 1 nuit en mars 2024
Réponse de Dorsett Wanchai le 19 mars 2024
親愛的jack,感謝您寶貴的意見。我們得知您十分滿意本次的入住體驗,我們特別高興。我們期待您和家人朋友再次入住灣仔帝盛飯店,享受更舒適的飯店住宿體驗。謝謝。

6/10 Satisfaisant

Boon Tian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paid more for window with a view but ended up having a window facing a giant cemetery. Such irony
Séjour de 1 nuit en mars 2024
Réponse de Dorsett Wanchai le 19 mars 2024
Dear Boon Tian, Thank you for taking the time to review your recent stay with us. When you stay with us next time, we hope you will try out our different room types with most of them overlooking the Happy Valley racecourse for a more pleasant and promising stay. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.

10/10 Excellent

SOON NEE

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
-
Séjour de 4 nuits en mars 2024
Réponse de Dorsett Wanchai le 18 mars 2024
Dear Soon Nee, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.

8/10 Bien

Ha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is very friendly. Hotel tries to be more environmentally friendly, gave coupon if we skip room make-up .
Réponse de Dorsett Wanchai le 18 mars 2024
Dear Ha, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

8/10 Bien

Amber Randall

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was centrally located and the room was spacious.
Séjour de 2 nuits en février 2024
Réponse de Dorsett Wanchai le 18 mars 2024
Dear Amber, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.

6/10 Satisfaisant

Valarie

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The room was EXTREMELY small, when I asked at the front desk for an upgrade they were not willing to help. I stayed with them three weeks earlier and the room was a much better size. Be cautious when you book. Not all “superior” rooms are equal.
Séjour de 5 nuits en mars 2024
Réponse de Dorsett Wanchai le 18 mars 2024
Dear Valarie, We regret to hear that your stay did not meet your expectation this time. On your next visit, you are recommended to try out our other room types that measure up to 48 sq. m overlooking the racecourse or Causeway Bay city view, and with spacious bathroom, for a more enjoyable stay. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.

6/10 Satisfaisant

SOK KUAN

Voyage en groupe
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Location is not good. No direct traffic lights to cross over and have to walk down to a subway to pass instead. They do provide shuttle bus service, however, is only till 9.30pm. Even you were to take a cab, it had to make a big turn in order to drop you off at your hotel. Will not stay in this hotel again
Séjour de 3 nuits en mars 2024
Réponse de Dorsett Wanchai le 15 mars 2024
Dear Sok Kuan, We regret to hear that your stay did not meet your expectation this time. Our hotel is located amid Wanchai and Causeway Bay where the closest MTR station as well as numerous shopping and dining options are just in minutes of walk. In the future we will continue to review and enhance our service and offering to ensure everyone a more delightful stay. Thank you again for visiting Dorsett Wanchai Hong Kong.

10/10 Excellent

HANG PING

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
整體滿意
Séjour de 1 nuit en mars 2024
Réponse de Dorsett Wanchai le 15 mars 2024
親愛的客人,感謝您寶貴的意見。我們得知您十分滿意本次的入住體驗,我們特別高興。我們期待您和家人朋友再次入住灣仔帝盛飯店,享受更舒適的飯店住宿體驗。謝謝。