Avis sur Extended Stay America Suites Tacoma South
Extended Stay America Suites Tacoma South
2120 S. 48th St., Tacoma, WA
Avis
6,8
7,2/10
Propreté
7,6/10
Personnel et service
6,2/10
Équipements
7,0/10
Infrastructures et conditions de l’hébergement
6,4/10
Écoresponsabilité
Avis
13 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
8/10 Bien
Jennifer
7 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 7 avr. 2024
Dear Jennifer, Thank you for choosing Extended Stay America. We are happy you enjoyed your visit and had a wonderful time in your clean, comfortable suite. Our friendly and helpful staff left a remarkable thought, which is excellent to know. Please visit again the next time you are in the city to enjoy our area and services. Sincerely,Hotel Management
10/10 Excellent
Heather, Tacoma
Voyage d’affaires
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Heather
Séjour de 1 nuit en avril 2024
Réponse de Management le 17 avr. 2024
Thank you for the great rating, we greatly appreciate it!
10/10 Excellent
Heather, Tacoma
Voyage d’affaires
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Heather
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 2 avr. 2024
Dear Heather, Our entire team at Extended Stay America would like to thank you for your generous comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. We aim to create a loyal customer who will return at every opportunity! Thanks again for your review. We hope to welcome you back the next time you travel to Tacoma. Sincerely,Hotel Management
6/10 Satisfaisant
Eric
Voyage d’affaires
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Eric
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 2 avr. 2024
Dear Eric, Thank you for taking the time to review your stay with us. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. However, it is disappointing to see such comments, as this is far from the experience we want our guests to have. Your feedback is very important to us, and we are genuinely sorry you could not enjoy your stay. We hope to have another occasion that exceeds your expectations and welcomes you back soon.Sincerely,Hotel Management
10/10 Excellent
Melanie
Voyage en couple
1 avr. 2024
Melanie
Séjour de 3 nuits en mars 2024
Réponse de Management le 17 avr. 2024
Thank you for the great rating, we greatly appreciate it!
6/10 Satisfaisant
James
Voyage d’affaires
26 mars 2024
Les points faibles : Personnel et service
James
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 27 mars 2024
Dear James, Thank you for choosing us and taking the time to comment. We hope that the majority of the visit was enjoyable. However, we regret that your stay was anything other than perfect. We appreciate your specific feedback about parking. We hope we will have the pleasure of welcoming you again whenever your travels bring you to the area.Sincerely,Hotel Management
10/10 Excellent
Phillip
21 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Phillip
Séjour de 2 nuits en mars 2024
Réponse de Management le 17 avr. 2024
Thank you for the great rating, we greatly appreciate it!
10/10 Excellent
Heidi
20 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Heidi
Séjour de 1 nuit en mars 2024
Réponse de Management le 17 avr. 2024
Thank you for the great rating, we greatly appreciate it!
10/10 Excellent
Joelyn
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joelyn
Réponse de Hotel Management le 4 mars 2024
Dear Joelyn, Thank you for sharing your honest feedback regarding your time at Extended Stay America. We regularly receive praise for our clean and comfortable rooms, and we are glad that you had an overall positive stay. We are thrilled to read that you have already decided to stay with us again, and we look forward to having the pleasure of hosting you once more.Sincerely,Hotel Management
10/10 Excellent
Francis
27 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Francis
Séjour de 1 nuit en février 2024
Réponse de Management le 17 avr. 2024
Thank you for the great rating, we greatly appreciate it!
2/10 Horrible
Karina
Voyage d’affaires, Voyage en couple
24 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Karina
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 24 févr. 2024
Dear Karina, Thank you for being our guest. It is our motto to provide a comfortable and pleasant stay. However, we understand your disappointment with the breakfast choices not liking to your taste. We would share your comments with the concerned individuals for further upgrades as our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management
2/10 Horrible
Alysia, Vancouver
10 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alysia
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 11 févr. 2024
Dear Alysia, We apologize for the inconvenience and disappointment you experienced during your stay. Your feedback regarding the lack of coffee in rooms, limited amenities, breakfast offerings, and cleanliness issues is concerning, and we take it seriously. We'll address these issues with our team to ensure improvements are made. We understand your decision not to stay with us again, but we hope you'll reconsider and give us another chance to provide you with a more enjoyable experience in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
8/10 Bien
Skylar
Voyage en groupe
9 févr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Skylar
Séjour de 3 nuits en février 2024
Réponse de Hotel Management le 10 févr. 2024
Dear Skylar, We are delighted that our hotel met your expectations. It is a pleasure to know you enjoyed your time with Extended Stay America and were pleased with the service. Please return and see us again soon.Sincerely,Hotel Management
2/10 Horrible
Phillip
7 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Phillip
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 7 févr. 2024
Dear Phillip, Thank you for choosing to stay with us. Our top priority is to provide our guests with clean and well-maintained rooms. Therefore, please accept our apologies for the issues you had in your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Your feedback is extremely important to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and provide you with the exceptional stay we are known for. Thank you.Sincerely,Hotel Management
10/10 Excellent
Caleb
Voyage en couple
24 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Caleb
Séjour de 1 nuit en janvier 2024
2/10 Horrible
felisha
Voyage en famille
21 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
felisha
Séjour de 1 nuit en janvier 2024
6/10 Satisfaisant
Voyageur vérifié
Voyage d’affaires
19 janv. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Great staff, lousy system!
Voyageur vérifié
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Management le 19 janv. 2024
Dear Guest, Thank you for taking the time to write a review of our hotel. We are sorry about the issues you experienced during your stay. We were happy that our staff was able to resolve everything to your satisfaction, but we wanted to apologize for this inconvenience. We understand that every detail matters and assure you we are working to correct these concerns. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely, Hotel ManagementDear Guest, Thank you for taking the time to write a review of our hotel. We are sorry about the issues you experienced during your stay. We were happy that our staff was able to resolve everything to your satisfaction, but we wanted to apologize for this inconvenience. We understand that every detail matters and assure you we are working to correct these concerns. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely, Hotel Management
2/10 Horrible
Maxine
18 janv. 2024
Maxine
Séjour de 1 nuit en janvier 2024
8/10 Bien
Hassti
17 janv. 2024
Les points forts : Personnel et service
Hassti
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 17 janv. 2024
Dear Hassti, Thank you for being our guest and for your valuable feedback. We are glad to read your positive comments. It was an honor to host your visit at Extended Stay America, and we hope you will give us another chance.Sincerely,Hotel Management
2/10 Horrible
tiana
12 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
tiana
Séjour de 4 nuits en janvier 2024
Réponse de Hotel Management le 13 janv. 2024
Dear tiana, Thank you for your feedback. Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests' needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
2/10 Horrible
Jan
Voyage en famille
12 janv. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Jan
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 13 janv. 2024
Dear Jan, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
8/10 Bien
Rebecca
11 janv. 2024
Rebecca
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Hunter
Voyage en groupe
10 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hunter
Séjour de 1 nuit en janvier 2024
8/10 Bien
Wayne and Carol
Voyage en famille
4 janv. 2024
Wayne and Carol
Séjour de 3 nuits en décembre 2023
8/10 Bien
Rosita
Voyage en famille
2 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rosita
Séjour de 5 nuits en décembre 2023
Réponse de Hotel Management le 6 janv. 2024
Dear Rosita, Thank you for the review and for sharing your experience. We are thrilled to receive your thoughtful review and are delighted to learn you found our hotel to be so comfortable and completely spotless. When you return, it would be an honor to host you again at Extended Stay America. Have a wonderful day, and travel safely.Sincerely,Hotel Management
6/10 Satisfaisant
FELICIA
Voyage en couple
31 déc. 2023
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
FELICIA
Séjour de 4 nuits en décembre 2023
Réponse de Hotel Management le 1 janv. 2024
Dear FELICIA, Thank you for taking the time to share about your stay. Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered. We cannot thank you enough for your patience and understanding. We are grateful for your time and hope you will revisit so we can provide the seamless, exceptional experience that you deserve.Sincerely, Hotel Management
6/10 Satisfaisant
Edith
Voyage en famille
26 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté
Edith
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 27 déc. 2023
Dear Edith, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your guest room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
10/10 Excellent
Raymond
18 déc. 2023
Raymond
Séjour de 1 nuit en décembre 2023
6/10 Satisfaisant
Elias
17 déc. 2023
Elias
Réponse de Hotel Management le 6 févr. 2024
Dear Elias, We appreciate your feedback regarding your sleep experience. Ensuring our guests get restful sleep is essential, and we regret that this was not your experience. We hope you will consider giving us another opportunity to host you again for a more enjoyable stay on your next visit.Sincerely,Hotel Management
6/10 Satisfaisant
Karen
Voyage d’affaires
12 déc. 2023
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Karen
10/10 Excellent
Edith Olguin
19 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Edith Olguin
Séjour de 1 nuit en novembre 2023
10/10 Excellent
Albert
Voyage en couple
14 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Albert
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 14 nov. 2023
Dear Albert, Thank you for taking the time to leave a positive review! We're delighted you experienced 5-star professional services during your stay. Our team strives to provide exceptional service, and we appreciate your acknowledgment. Please feel free to reach out if you have any specific highlights or anything else you'd like to share about your stay. We look forward to welcoming you back for another great experience in the future.Sincerely,Hotel Management
10/10 Excellent
Albert
Voyage en couple
13 nov. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Albert
Séjour de 3 nuits en novembre 2023
4/10 Médiocre
JOEL
Voyage en couple
12 nov. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
JOEL
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 12 nov. 2023
Dear JOEL, Thank you for choosing us and sharing your feedback. We appreciate your feedback regarding your recent stay. We apologize for any inconvenience caused by the odor and cleanliness issues you encountered. Your comments are valuable, and we assure you that we are addressing these concerns to enhance the overall experience for our guests. We hope you'll consider staying with us again as we work diligently to make improvements. If there's anything specific you would like to share or discuss further, please feel free to reach out to us. Your satisfaction is our priority.Sincerely,Hotel Management
10/10 Excellent
Albert
Voyage en couple
11 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Albert
Séjour de 1 nuit en novembre 2023
10/10 Excellent
Albert
Voyage d’affaires, Voyage en couple
9 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Albert
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 11 nov. 2023
Dear Albert, We are flattered by your generous review of Extended Stay America. It is very kind of you to recognize our devoted staff for their service. We take great pride in ensuring that our team provides high-quality service to all our guests, and we are delighted that our efforts have met with your approval. Thank you for being our guest. We look forward to welcoming you back soon.Sincerely,Hotel Management
10/10 Excellent
Albert
Voyage d’affaires, Voyage en couple
8 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Albert
Séjour de 1 nuit en novembre 2023
10/10 Excellent
Albert
6 nov. 2023
Albert
Séjour de 2 nuits en novembre 2023
4/10 Médiocre
Ann
Voyage en famille
2 nov. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Do not recommend
Ann
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 3 nov. 2023
Dear Ann, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We assure you that the safety and well-being of our guests are our top priority. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. Your comments will allow us to ensure a better experience for every guest. Thank you for bringing this to our attention; we will address this accordingly and are very grateful for your patience. Safe Travels.Sincerely,Hotel Management
6/10 Satisfaisant
Kalvin
27 oct. 2023
Kalvin
Séjour de 2 nuits en octobre 2023
8/10 Bien
Deidra
Voyage en couple
23 oct. 2023
Les points forts : Propreté, personnel et service, équipements
Deidra
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 24 oct. 2023
Dear Deidra, Thank you for choosing Extended Stay America for your recent accommodations. We're glad you enjoyed your stay and find our staff friendly and helpful. We will share your compliments with the team to let them know their efforts are appreciated. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management
6/10 Satisfaisant
Jeremiah
20 oct. 2023
Les points faibles : Propreté et personnel et service
Jeremiah
Séjour de 1 nuit en octobre 2023
6/10 Satisfaisant
Voyageur vérifié
Voyage d’affaires
16 oct. 2023
Les points forts : Propreté et personnel et service
Under control and funding of the illegal regime
Voyageur vérifié
Séjour de 5 nuits en octobre 2023
Réponse de Hotel Management le 18 oct. 2023
Dear Guest, We sincerely apologize for your unpleasant experience during your recent stay. We regret the inconvenience you encountered, including the lack of amenities, cleanliness, and disturbances from some inconsiderate guests. This does not reflect the high standards we strive to maintain. Regarding the dishware and other kitchen amenities, we offer them at the front desk, ensuring their cleanliness, and are more than happy to deliver them to your room upon request. Please understand that we are continuously working to enhance our guest experience, and your comments are instrumental in helping us do so. We value your patronage and hope you'll consider staying with us again in the future for a much-improved experience.Sincerely,Hotel Management
2/10 Horrible
John
16 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 3 nuits en octobre 2023
Réponse de Hotel Management le 18 oct. 2023
Dear John, We deeply regret the unfortunate experience you had during your recent visit. Please accept our sincere apologies for our oversights while preparing your room, which caused unnecessary inconvenience and frustration. We understand how disappointing this must have been and assure you we will work diligently to rectify this immediately. Your concerns have been shared with our team to ensure we learn from this situation and strive to prevent future occurrences. While we cannot change what transpired, we would love the opportunity to provide you with a much more positive experience in the future. We hope you will allow us a chance to welcome you back soon.Sincerely,Hotel Management
4/10 Médiocre
Andrew
15 oct. 2023
Andrew
Séjour de 2 nuits en octobre 2023
2/10 Horrible
Molly
Voyage en couple
12 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Molly
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 13 oct. 2023
Dear Molly, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management
4/10 Médiocre
Braeden
10 oct. 2023
Braeden
Séjour de 2 nuits en octobre 2023
2/10 Horrible
Bailey
Voyage en couple
9 oct. 2023
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Bailey
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 10 oct. 2023
Dear Bailey, We regret to hear about the delay you experienced upon arrival. Your feedback is important to us, and we apologize for any inconvenience you faced. We understand the value of a smooth check-in experience, and we're actively working to ensure a more efficient process for our guests. We hope you will consider giving us another opportunity in the future to provide a more enjoyable stay. Sincerely,Hotel Management
4/10 Médiocre
Glenn
Voyage en couple
8 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Glenn
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Management le 8 oct. 2023
Dear Glenn, Thank you for staying with us. Please accept our apologies for the problems while you were here. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. Our guests' comfort is our priority, so we take these concerns seriously and will address them with our team. We appreciate your feedback about our staff and hope we have a future opportunity to restore your confidence in us.Sincerely,Hotel Management