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Avis sur Marriott Syracuse Downtown

4 out of 5
Marriott Syracuse Downtown
100 East Onondaga Street, Syracuse, NY

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 598 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 229 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 78 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 48 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 49 avis sur 1002." "

9,0/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de General Manager le 30 juil. 2023
Dear Guest, All of us at Marriott Syracuse Downtown appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.Warm Regards,Jon Mathews,General Manager

8/10 Bien

Pascal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent hotel but parking is an issue, especially for handicap person with modified car to allow transportation
Séjour de 2 nuits en juillet 2023
Réponse de General Manager le 22 juil. 2023
Dear Pascal,Thank you for staying at Marriott Syracuse Downtown and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. However, we have noted your comments about the parking issues you experienced, and we will address this appropriately. We appreciate you sharing your feedback and look forward to seeing you again soon.Warm Regards,Jon MathewsGeneral Manager

10/10 Excellent

Jean-Philippe

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Propreté A1
Séjour de 1 nuit en août 2022
Réponse de General Manager le 31 août 2022
Dear Jean-Philippe, We thank you for choosing Marriott Syracuse Downtown. We are thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return our way. Have a wonderful day, and travel safely. Warm Regards, Jon Mathews, General Manager

6/10 Satisfaisant

Isabelle

Séjour de 1 nuit en août 2022
Réponse de General Manager le 27 nov. 2022
Dear Isabelle, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon.Warm Regards,Jon MathewsGeneral Manager

10/10 Excellent

rené

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2019

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Matelas non confortables, mauvaises chambre a notre arrivé, obligé de descendre au front desk car aucune réponse lors de l'appel de notre chambre. Tres mal insonorisé.
Séjour de 1 nuit en avril 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2019

10/10 Excellent

Francois

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Shopping à Syracuse
Superbe hotel avec service à la hauteur des grand Marriitt.
Séjour de 1 nuit en janvier 2019
Réponse de Reid le 22 janv. 2019
Dear Francois, Thank you for the positive words! We are glad to hear that you had a good time while staying with us at the Marriott Syracuse Downtown, and hope to see you the next time your travels bring you to Syracuse.

10/10 Excellent

Andrea

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Customer service was great!
Séjour de 1 nuit en avril 2024

10/10 Excellent

Hatim

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parking
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 23 avr. 2024
Dear Hatim, It is a pleasure to read your outstanding review regarding your time at Marriott Syracuse Downtown; we are thrilled you had an excellent experience and you could take advantage of the our amenities we offer. We appreciate you choosing us, and we would love to welcome you back the next time you are in the area. We would love, at your convenience, if you would fill out the Marriott survey should you receive one. Thank you again for the feedback.Warm Regards,Melissa OliverGeneral Manager

6/10 Satisfaisant

barbara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 23 avr. 2024
Dear Barbara, Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize if we fell short of this. We hope to have the opportunity to make your next stay perfect in every respect.Warm Regards,Melissa OliverGeneral Manager

8/10 Bien

Howard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful building and very nice rooms.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 21 avr. 2024
Dear Howard, Thank you for your kind words about our hotel. We are glad we exceeded your expectations and that you enjoyed our stunning property and comfortable accommodations. We would love, at your convenience, if you would fill out the Marriott survey should you receive one. Thank you for choosing Marriott Syracuse Downtown for your recent visit; we look forward to welcoming you back soon for another memorable visit.Warm Regards,Melissa OliverGeneral Manager

6/10 Satisfaisant

Omri

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 23 avr. 2024
Dear Omri, Thank you for reviewing your stay. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Warm Regards,Melissa OliverGeneral Manager

10/10 Excellent

Kevin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
An all around enjoyable stay.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 20 avr. 2024
Dear Kevin, Thank you for staying at Marriott Syracuse Downtown and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Warm Regards,Melissa Oliver,General Manager

10/10 Excellent

Toni

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 21 avr. 2024
Dear Toni, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Marriott Syracuse Downtown. We look forward to your return and wish you all the best with your future travels.We would love, at your convenience, if you would fill out the Marriott survey should you receive one. We look forward to welcoming you back soon to Marriott Syracuse Downtown. Warm Regards,Melissa OliverGeneral Manager

10/10 Excellent

Robin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful hotel!
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 19 avr. 2024
Dear Robin, Thank you so much for your kind words about your stay at Marriott Syracuse Downtown. We are delighted to hear that you found our property beautiful. It's always wonderful to know that our guests appreciate the atmosphere we strive to create. We hope you had a fantastic stay with us and look forward to welcoming you back soon.Warm Regards,Melissa Oliver,General Manager

10/10 Excellent

David

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service and hospitality. Irish pub is great.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 14 avr. 2024
Dear David, Thank you for the great review of Marriott Syracuse Downtown. We are pleased to read about your wonderful stay and how much you enjoyed our hospitality. We work hard to deliver an excellent experience for all of our guests, and we appreciate you recognizing our devoted staff. Thank you for also highlighting our Shaughnessy's Irish Pub and Sports Bar. We would love, at your convenience, if you would fill out the Marriott survey should you receive one. We look forward to welcoming you back soon.Warm Regards,Melissa OliverGeneral Manager

8/10 Bien

Tiana, Rockaway

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice hotel but I wish we didn't have to pay extra money for parking.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 14 avr. 2024
Dear Tiana, Thank you for taking the time to post your online review of Marriott Syracuse Downtown. We are pleased you enjoyed your stay overall. We also appreciate you pointing out not only what you liked but also the things you would change. Everything we do aims to provide our guests with an excellent hotel experience; therefore, we are grateful for the feedback. Thank you again, we hope you will choose us the next time you visit the city.Warm Regards,Melissa OliverGeneral Manager

10/10 Excellent

EFRAT

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is terrific
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 12 avr. 2024
Dear Efrat, Thank you for your comments regarding your recent stay at the Marriott Syracuse Downtown. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments with our team; we appreciate knowing that we met our goal of making your visit special. We would love, at your convenience, if you would fill out the Marriott survey should you receive one. Thank you once more, and we look forward to your return the next time you are in the area. Warm Regards,Melissa OliverGeneral Manager

10/10 Excellent

CYNTHIA, Norfolk

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 14 avr. 2024
Dear Cynthia, Thank you for letting us know your visit to Marriott Syracuse Downtown was perfect in every way. We appreciate you being our guest and look forward to welcoming you again soon.Warm Regards,Melissa OliverGeneral Manager

10/10 Excellent

Meagan

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spotless; large rooms, very convenient walk to the Oncenter
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 12 avr. 2024
Dear Meagan, Thank you for your kind words about our hotel. We are glad we exceeded your expectations and that you enjoyed our convenient location and spacious and comfortable accommodations. We would love, at your convenience, if you would fill out the Marriott survey should you receive one. Thank you for recommending Marriott Syracuse Downtown to future guests; we look forward to welcoming you back soon for another memorable visit.Warm Regards,Melissa OliverGeneral Manager

10/10 Excellent

Emily

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 11 avr. 2024
Dear Emily, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. We would love, at your convenience, if you would fill out the Marriott survey should you receive one. It was a pleasure having you at Marriott Syracuse Downtown, and we look forward to welcoming you back soon.Warm Regards,Melissa OliverGeneral Manager

10/10 Excellent

Kimberly

Great staff
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 7 avr. 2024
Dear Kimberly, Thank you for the great review of Marriott Syracuse Downtown. We are pleased to read about your wonderful stay and how much you enjoyed our hospitality. We work hard to deliver an excellent experience for all of our guests, and we appreciate you recognizing our devoted staff. We would love, at your convenience, if you would fill out the Marriott survey should you receive one. Thank you again; we look forward to welcoming you back soon.Warm Regards,Melissa Oliver,General Manager

8/10 Bien

Lucy, Little Neck

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 8 avr. 2024
Dear Lucy, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. We would love, at your convenience, if you would fill out the Marriott survey should you receive one. It was a pleasure having you at Marriott Syracuse Downtown, and we look forward to welcoming you back soon.Warm Regards,Melissa OliverGeneral Manager

10/10 Excellent

Jenessa

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Safe, quiet, walkable with parking and dining options
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 6 avr. 2024
Dear Jenessa, Thank you for choosing Marriott Syracuse Downtown for your recent stay and for sharing your experience. We were pleased to know how much you enjoyed our convenient location. We love that our guests can effortlessly take advantage of all that our area has to offer! We would love, at your convenience, if you would fill out the Marriott survey should you receive one. We hope to have the pleasure of hosting you again soon.Warm Regards,Melissa OliverGeneral Manager

8/10 Bien

Mike

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful, historic building. Nicely renovated, very spacious. Staff was wonderful. My only issue was the mold/mildew growing in the caulking of the tub. It was very noticeable and could easily have been remedied with a few drops of bleach.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 7 avr. 2024
Dear Mike, Thank you for the review of Marriott Syracuse Downtown. We are glad that you loved our property and our thoughtful associates. However, we are sorry for the cleanliness concerns you encountered in your bathroom and the inconvenience this caused. Your feedback is essential to improving our guest experience, and we will take the appropriate action to ensure this does not happen again. We would love, at your convenience, if you would fill out the Marriott survey should you receive one. Thank you once more; we look forward to welcoming you back soon.Warm Regards,Melissa OliverGeneral Manager

6/10 Satisfaisant

Danielle

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Historic and pretty lobby. No facilities in the hotel. Boring area and surroundings. Not many places to eat within walking distance. Good location if you are seeing a show at the landmark theatre though.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 4 avr. 2024
Dear Danielle, Thank you for choosing to stay at our hotel and for sharing your comments. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We appreciate you sharing these details, and we are very grateful for your patience. It was an honor to host your visit, and we hope you will give us another chance in the future. Warm Regards,Melissa OliverGeneral Manager

2/10 Horrible

SHENGYUAN

Séjour de 2 nuits en avril 2024
Réponse de GENERAL MANAGER le 24 avr. 2024
Dear Shengyuan, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Warm Regards,Melissa Oliver,General Manager

4/10 Médiocre

Alex

Voyage en famille
Bed headboard was loose and would rattle every time I turn from side to side. The mattress was sunk from the middle making difficult to sleep.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 4 avr. 2024
Dear Alex, Thank you for choosing us and for your candid feedback. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry for the issues you had with the bed and that you found your mattress to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope you will give us another chance to provide you with the relaxing stay you deserve.Warm Regards,Melissa OliverGeneral Manager

4/10 Médiocre

Taylor

Les points faibles : Personnel et service
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 4 avr. 2024
Dear Taylor, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.Warm Regards,Melissa OliverGeneral Manager

4/10 Médiocre

Elaina

Voyage en famille, Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
We made a reservation for 2 beds. Only received one. Carpets were old and dirty. TV set up ridiculous. You have to get soaked with cold water to turn on the shower. Only 2 bath towels. That does not work for women with long hair. Hotel smelled fishy and is in extreme need of an update.way overpriced for what we got.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 2 avr. 2024
Dear Elaina, Thank you for commenting on your stay at our hotel. Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We also regret you were not entirely satisfied with the quality and condition of our accommodations. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We hope you will return so you can experience our hotel the way you should have on this visit. Warm Regards,Melissa OliverGeneral Manager

10/10 Excellent

robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful building with a lot of modern upgrades. Very nice stay.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 1 avr. 2024
Dear Robert, What a pleasure to read your outstanding review regarding your time at Marriott Syracuse Downtown; we are thrilled you had an excellent experience. It is always nice to learn we met our goal of making each guest's visit special and memorable. We appreciate you choosing us, and we would love to welcome you back the next time you are in the area. We would love, at your convenience, if you would fill out the Marriott survey should you receive one. Thank you again for the feedback.Warm Regards,Melissa OliverGeneral Manager

10/10 Excellent

Derek

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 1 avr. 2024
Dear Derek, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. We would love, at your convenience, if you would fill out the Marriott survey should you receive one. It was a pleasure having you at Marriott Syracuse Downtown, and we look forward to welcoming you back soon.Warm Regards,Melissa OliverGeneral Manager

10/10 Excellent

Katherine

Séjour de 1 nuit en mars 2024
Réponse de General Manager le 1 avr. 2024
Dear Katherine, Thank you for choosing Marriott Syracuse Downtown and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. We would love, at your convenience, if you would fill out the Marriott survey should you receive one. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Warm Regards,Melissa OliverGeneral Manager

10/10 Excellent

Margareta

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location was great to enjoy a concert at the OnCenter
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 29 mars 2024
Dear Margareta, Thank you for choosing Marriott Syracuse Downtown for your recent stay and for sharing your experience. We were pleased to know how much you enjoyed our convenient location. We love that our guests can effortlessly take advantage of all that our area has to offer! We would love, at your convenience, if you would fill out the Marriott survey should you receive one. We hope to have the pleasure of hosting you again soon.Warm Regards,Melissa OliverGeneral Manager

10/10 Excellent

Taimur

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fabulous hotel and wonderful food to eat around the area.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 26 mars 2024
Dear Taimur,Thank you for choosing Marriott Syracuse Downtown and sharing your experience. We are delighted to hear that you had a fabulous experience at our hotel and enjoyed the wonderful dining options in the surrounding area. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Warm Regards,Melissa OliverGeneral Manager

10/10 Excellent

Dennis, Redding

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 25 mars 2024
Dear Dennis, We are thrilled you had an excellent stay at Marriott Syracuse Downtown, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Warm Regards,Melissa OliverGeneral Manager

10/10 Excellent

Shaikh

Séjour de 2 nuits en mars 2024
Réponse de General Manager le 31 mars 2024
Dear Shaikh, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Marriott Syracuse Downtown. We look forward to your return and wish you all the best with your future travels. We would love, at your convenience, if you would fill out the Marriott survey should you receive one.Warm Regards,Melissa Oliver,General Manager

10/10 Excellent

Lavonne

Séjour de 1 nuit en mars 2024
Réponse de General Manager le 31 mars 2024
Dear Lavonne, We are delighted with your rating! It's wonderful to know that you enjoyed your time at Marriott Syracuse Downtown. We look forward to serving you again in the future. We would love, at your convenience, if you would fill out the Marriott survey should you receive one.Warm Regards,Melissa Oliver,General Manager

8/10 Bien

Charlene

Séjour de 1 nuit en mars 2024
Réponse de General Manager le 28 mars 2024
Dear Charlene, We are delighted you had a great stay at Marriott Syracuse Downtown. We would love, at your convenience, if you would fill out the Marriott survey should you receive one. Thank you for the kind rating, and we look forward to hosting you again soon.Warm Regards,Melissa OliverGeneral Manager

10/10 Excellent

Kathy

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Wow! This is a grand old hotel and so much of its history has been preserved! It is spectacular, unique, beautiful and so out-of-the-ordinary! We are so used to cookie cutter facilities. What a fresh stay to gay in such a slice of history! Wish more would follow this example. If you are staying in Syracuse, STAY HERE! We need to embrace these last vestiges of our grand past and support any effort to make it happen!
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 5 mars 2024
Dear Kathy, What a pleasure to read your outstanding review regarding your time at Marriott Syracuse Downtown; we are thrilled you had an excellent experience. It is always nice to learn we met our goal of making each guest's visit special and memorable. We appreciate you choosing us, and we would love to welcome you back the next time you are in the area. We would love, at your convenience, if you would fill out the Marriott survey should you receive one. Thank you again for the feedback and recommendation.Warm Regards,Melissa OliverGeneral Manager

6/10 Satisfaisant

Heather

Séjour de 1 nuit en mars 2024
Réponse de General Manager le 5 mars 2024
Dear Heather, Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize if we fell short of this. We hope to have the opportunity to make your next stay perfect in every respect.Warm Regards,Melissa OliverGeneral Manager

10/10 Excellent

danielle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 4 mars 2024
Dear Danielle, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Marriott Syracuse Downtown, and we look forward to welcoming you back soon.Warm Regards,Melissa OliverGeneral Manager

8/10 Bien

Carly

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our stay was very nice - the only issue was that I ordered breakfast to the room and it took longer than expected and almost delayed our check out. However, the woman taking care of us at the front desk was so amazing and understanding and did everything she good to make sure we could take our breakfast to go with us in the road. She was so lovely and we appreciated the service.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 5 mars 2024
Dear Carly, Thank you for choosing Marriott Syracuse Downtown and for sharing your experience. We are also delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. However, we regret to learn about the delay you experienced with regard to the breakfast. We would love, at your convenience, if you would fill out the Marriott survey should you receive one. We hope to have the pleasure of hosting you again soon.Warm Regards,Melissa OliverGeneral Manager

8/10 Bien

Amerionne

Séjour de 1 nuit en mars 2024
Réponse de General Manager le 24 mars 2024
Dear Amerionne, Thank you for the perfect rating. We are glad you had a wonderful time at Marriott Syracuse Downtown. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Warm Regards,Melissa OliverGeneral Manager

10/10 Excellent

Charlene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 5 mars 2024
Dear Charlene, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Marriott Syracuse Downtown, and we look forward to welcoming you back soon.Warm Regards,Melissa OliverGeneral Manager

10/10 Excellent

Aspen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de General Manager le 3 mars 2024
Dear Aspen, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. We would love, at your convenience, if you would fill out the Marriott survey should you receive one. It was a pleasure having you at Marriott Syracuse Downtown, and we look forward to welcoming you back soon.Warm Regards,Melissa OliverGeneral Manager

10/10 Excellent

Derval

Everything met my expectations
Séjour de 3 nuits en février 2024
Réponse de General Manager le 26 févr. 2024
Dear Derval, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Marriott Syracuse Downtown. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Warm Regards,Melissa OliverGeneral Manager

2/10 Horrible

MICHAEL

Séjour de 1 nuit en février 2024
Réponse de General Manager le 22 mars 2024
Dear Michael, Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us.Warm Regards,Melissa OliverGeneral Manager

10/10 Excellent

daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 4 févr. 2024
Dear Daniel, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Marriott Syracuse Downtown, and we look forward to welcoming you back soon. Warm Regards,Melissa Oliver,General Manager