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Avis sur Best Western Syracuse Downtown Hotel and Suites

3 out of 5
Best Western Syracuse Downtown Hotel and Suites
416 S Clinton St, Syracuse, NY

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 114 avis sur 229." "
Note des voyageurs de 8 (Bien), d’après 59 avis sur 229." "
Note des voyageurs de 6 (Satisfaisant), d’après 28 avis sur 229." "
Note des voyageurs de 4 (Médiocre), d’après 16 avis sur 229." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 229." "

8,8/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Stéphane

Séjour de 1 nuit en août 2023
Réponse de Stephenie Jones, General Manager le 29 août 2023
Thank you for being our guest!

10/10 Excellent

Maxime

Séjour de 1 nuit en février 2023
Réponse de Stephenie Jones, General Manager le 20 févr. 2023
Thank you for being our guest!

6/10 Satisfaisant

Mark

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Everything was great except for the size of the broom closet we stayed in. The room above us, same size, was used for a washer/dryer and ice machine.
Séjour de 1 nuit en avril 2024

8/10 Bien

Richard

Voyage en groupe
Les points forts : Propreté et personnel et service
Super convenient place to stay if your purpose of travel has you downtown for business or pleasure.
Séjour de 1 nuit en avril 2024

10/10 Excellent

TINA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and comfortable
Séjour de 1 nuit en avril 2024
Réponse de FOM le 14 avr. 2024
Thank you for being our guest!! We hope to have you stay with us again in the future if your travels permit you.

10/10 Excellent

HAYDEE, PALOS VERDES ESTATES

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location to visit n walk Syracuse
Séjour de 1 nuit en avril 2024
Réponse de FOM le 14 avr. 2024
Thank you for being our guest!! We hope to have you stay again in the future if your travels permit you.

8/10 Bien

lisette

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
The room was not cleaned properly. Full of dust and hair in the shower. The sheets were very rough and the bed was not comfortable. No parking available. Horrible breakfast because of poor quality products . Yogurt and eggs were inedible.
Séjour de 1 nuit en avril 2024
Réponse de FOM le 14 avr. 2024
Thank you for being our guest. We appreciate your feedback.

10/10 Excellent

Jean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de FOM le 14 avr. 2024
Thank you for being our guest!! We hope to have you stay again in future if your travels permit you.

10/10 Excellent

Lynda

Voyage en famille
across tne street from the MOST: Museum of Science and Technology
Séjour de 1 nuit en avril 2024
Réponse de FOM le 14 avr. 2024
Thank you for being our guest! We hope to have you stay again if your travels permit you!

10/10 Excellent

Candace

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Delighted to be back in Syracuse with wonderful accommodations!
Séjour de 1 nuit en avril 2024
Réponse de FOM le 14 avr. 2024
Thank you for being our guest!! We hope to have you stay again if your travels permit you.

10/10 Excellent

Rebecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I love this hotel- great location and friendly staff. My only complaints were just that the rooms could be a little dark, and the shower area in the bathrooms was really underlit.
Réponse de FOM le 14 avr. 2024
Thank you for being our guest!! We appreciate your business and your feedback. The darkness issues in our rooms is being addressed and we are awaiting package choices from our Best Western designer. We hope to have you stay again in future if your travels permit you.

10/10 Excellent

Ronald

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
/
Séjour de 1 nuit en avril 2024
Réponse de FOM le 14 avr. 2024
Thank you for being our guest!! We hope to have you stay again in the future if your travels permit you.

6/10 Satisfaisant

Philip

Voyage en famille
Very dated for what is a renovated property.
Séjour de 1 nuit en février 2024
Réponse de FOM le 14 avr. 2024
Thank you for being our guest!! We appreciate your feedback. Renovations wanted to keep intact the historical aspect of our almost 100 year old property! If you have any specific recommendations, we would love to know!

8/10 Bien

janice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de FOM le 14 avr. 2024
Thank you for being our guest. We hope to see you again if your travels permit you.

8/10 Bien

Angela

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk staff was excellent. I should have gotten the name of the amazing woman at the front desk. I'm sure she shared it but I am horrible with names. She was welcoming, warm, informative, just awesome in everyway. I did not like that the bed did not fit properly on the bed frame. I was concerned that I might injure my leg trying to navigate away from the exposed frame. Also, a TV guide for the channels would be appreciated. Loved the cleanliness of the hotel. Great central location. I felt safe.
Séjour de 1 nuit en mars 2024
Réponse de Stephenie Jones le 29 mars 2024
Thank you for being our guest and thank you for taking the time to share your feedback!

10/10 Excellent

Kristina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic location, and even better service. I cannot say enough about the hotel staff and their willingness to accommodate.
Séjour de 1 nuit en mars 2024
Réponse de Stephenie Jones le 29 mars 2024
Thank you for being our guest and thank you for taking the time to share your feedback!

8/10 Bien

Darren

Voyage en famille
The parking lot for guests only held around 20 spots and only 1 handicap! The overflow parking lot is almost 2 blocks away
Séjour de 1 nuit en mars 2024
Réponse de Stephenie Jones le 29 mars 2024
Thank you for being our guest and thank you for taking the time to share your feedback!

10/10 Excellent

Nancy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The woman at the front desk, Alicia, was so lovely and welcoming. The room was spacious and clean and breakfast today was delicious with many choices. I’d stay here again and recommend it.
Séjour de 1 nuit en mars 2024
Réponse de Stephenie Jones le 29 mars 2024
Thank you for being our guest and thank you for taking the time to share your feedback!

10/10 Excellent

Jennifer

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very personal and professional. Beautiful rooms in a nice neighborhood with lots of options within walking distance
Séjour de 1 nuit en mars 2024
Réponse de FOM le 22 mars 2024
Thank you for being our guest. We are so happy that you enjoyed your stay. We appreciate your feedback.

8/10 Bien

Ana

Voyage en couple
Great location no housekeeping during your stay ! Bathroom faucet is for a kitchen sink rooms are very tiny no storage in bathroom overall good for a couple of days
Séjour de 3 nuits en mars 2024
Réponse de FOM le 22 mars 2024
Thank you for being our guest. We appreciate your feedback.

10/10 Excellent

Sharon, Marion

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Came to Syracuse for an event, and found this hotel to be excellently located among many restaurants and bars within walking distance. The area felt safe, the hotel is well kept and the staff very friendly and professional.
Séjour de 2 nuits en mars 2024
Réponse de FOM le 15 mars 2024
Thank you for being our guest! We are so happy to hear that you enjoyed your stay with us. We hope to have you back again if your travels permit you.

8/10 Bien

Nancy

Séjour de 1 nuit en mars 2024
Réponse de FOM le 14 avr. 2024
Thank you for being our guest!! We hope to have you stay again in the future if your travels permit you.

10/10 Excellent

Jailen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de FOM le 28 févr. 2024
Thank you for being our guest!

10/10 Excellent

Dioney

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wish they didn’t charge for parking since you are already staying with them.
Séjour de 1 nuit en février 2024
Réponse de FOM le 15 févr. 2024
Thank you for being our guests and we are so glad you enjoyed your stay. Unfortunately, most hotels nowadays do charge for parking, especially us, since we have to rent our lots from other companies in order to try to provide parking for our guests. We hope to have you stay with us again in the future if your travels permit you.

10/10 Excellent

Brian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved it
Séjour de 1 nuit en février 2024
Réponse de FOM le 13 févr. 2024
Thank you for being our guest! We are soo happy to hear that you loved/enjoyed your stay with us. We hope to have you back again in the future if your travels permit you.

6/10 Satisfaisant

Melissa

Séjour de 1 nuit en février 2024
Réponse de FOM le 22 mars 2024
Thank you for being our guest. We appreciate your feedback.

10/10 Excellent

Brittany

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de FOM le 30 janv. 2024
Thank you for being our guest and we are so glad that you enjoyed your stay with us. We hope to have you stay again in the future if your travels permit you!

10/10 Excellent

Dallas

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good place to stay
Excellent hotel. Lovely, charming and very clean. I have a gripe with the beds not being very comfortable and the pillows are low quality. Everything else is 5 stars.
Séjour de 1 nuit en janvier 2024
Réponse de FOM le 14 mars 2024
Thank you for being our guest. We appreciate your feedback and hope to have you stay with us again if your travels permit you.

4/10 Médiocre

Kerry

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Stephenie Jones, General Manager le 21 janv. 2024
Sorry to hear that you were not happy with your stay. Please feel free to reach out to me so I can address your concerns. Thank you for being our guest.

10/10 Excellent

Matt

Voyage d’affaires
Séjour de 3 nuits en janvier 2024
Réponse de Stephenie Jones, General Manager le 17 janv. 2024
Thank you for being our guest!

8/10 Bien

Chris

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Stephenie Jones, General Manager le 17 janv. 2024
Thank you for being our guest!

10/10 Excellent

Shannon

Séjour de 1 nuit en janvier 2024
Réponse de Stephenie Jones, General Manager le 17 janv. 2024
Thank you for being our guest!

10/10 Excellent

Murray

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Nice rooms but heating was not working, staff happily moved us to an even better room
Séjour de 1 nuit en janvier 2024
Réponse de Stephenie Jones, General Manager le 17 janv. 2024
Thank you for being our guest!

8/10 Bien

tina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One fun night
Very friendly staff, lits of food places around. Rooms were nice temperature in room a little off throughout room. Good choices for breakfast. Pretty easy parking even for $12 a night. Clise to a lot of event buildings. Would definitely stay again.
Séjour de 1 nuit en janvier 2024
Réponse de Stephenie Jones le 8 janv. 2024
Thank you for the feedback and thank you for being our guest!

10/10 Excellent

Edin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked everything, my wife and i spent three nights very comfortable. The room was clean, spacious pleasant I liked the breakfast. The staff was polite and friendly . I would say: I would stay there again
Séjour de 3 nuits en décembre 2023
Réponse de Stephenie Jones le 8 janv. 2024
Thank you for the feedback and thank you for being our guest!

10/10 Excellent

flor, florida city

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elicia was very welcoming and informative. Room was clean and comfortable. Walking distance to restaurants, bars, shopping and sights. Breakfast could have been a bit better but plenty of options.
Séjour de 1 nuit en décembre 2023
Réponse de Stephenie Jones le 8 janv. 2024
Thank you for the feedback and thank you for being our guest!

2/10 Horrible

SeoHee

Séjour de 1 nuit en décembre 2023
Réponse de Stephenie Jones, General Manager le 21 janv. 2024
Sorry to hear that you were not satisfied. Please feel free to reach out to me regarding your concerns. Thank you for being our guest.

8/10 Bien

Kenneth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de FOM le 24 déc. 2023
Thank you for being our guest and we are glad that your enjoyed your stay. We appreciate your feedback. We hope to host you again in the future if your travels permit you.

6/10 Satisfaisant

Ryan

Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de FOM le 24 déc. 2023
Thank you for being our guest. We appreciate your feedback. If you would like to discuss your concerns during your stay further, please don't hesitate to reach out to the hotel's General Manager. We hope you give us another chance in the future if your travels permit you.

10/10 Excellent

Gary

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de FOM le 24 déc. 2023
Thank you for being our guest and we are happy that you enjoyed your stay with us. We appreciate your feedback. We hope to have you stay with us again in the future if your travels permit you.

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Really enjoyed our stay and definitely be back. Called prior to arriving to ask if early check in was available. Woman who answered was very helpful and said they could accommodate our request. Parking lot is small, was able to get one of the last spots. Wasnt sure how to get in, so walked around and had to be let in- building is fully locked (access easy with room key). Building and room a little aged (expected) and suitable. Hotel is walking distance to many restaurants, Land Mark Theatre, THe On- center, and museums. Would definitely stay there again next time im in Syracuse.
Séjour de 1 nuit en décembre 2023
Réponse de FOM le 24 déc. 2023
Thank you for being our guest and we are so glad that you enjoyed your stay with us. We appreciate your feedback. We hope to have you back again in the future if your travels permit you.

10/10 Excellent

Kimberly

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice, historic hotel with easy access to a lot of my favorite restaurants in Syracuse as well as to see a show at the Landmark!
Séjour de 1 nuit en décembre 2023
Réponse de FOM le 24 déc. 2023
Thank you for staying with us and we are soo happy that you enjoyed your stay. We appreciate your feedback. We hope to have you back again in the future if your travels permit you.

10/10 Excellent

Justin

Séjour de 1 nuit en décembre 2023
Réponse de Stephenie Jones le 8 janv. 2024
Thank you for the feedback and thank you for being our guest!

8/10 Bien

Jennifer

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de FOM le 24 déc. 2023
Thank you for being our guest and we are happy that you enjoyed your stay. We appreciate your feedback. We hope to see you again in the future if your travels permit you.

8/10 Bien

Devin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel itself was very good. Great area and convenient. The absolute highlight of our stay was Alecia at the front desk. Truly the best, warmest and most friendly service I've ever encountered at a hotel. The hotel has someone extremely special working there. We drove down from Canada for the weekend. We decided that on our next visit, we'll definitely stay at this hotel based solely of the incredible service we received from Alecia. She absolutely made us feel incredibly welcome! If I could give her more than 5 stars, I certainly would. Devin Charlebois
Séjour de 2 nuits en novembre 2023
Réponse de FOM le 24 déc. 2023
Thank you for being our guest and we are so glad that you enjoyed your stay. She is for sure a GEM!!! Thank you so much for the compliment and will relay it to her. We definitely appreciate your feedback and hope to have you stay with us again in the future.

8/10 Bien

Sheri

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de FOM le 24 déc. 2023
Thank you for being our guest and we are so happy that you enjoyed your stay with us. We appreciate your feedback. We hope to have you back again in the future if your travels permit you.

10/10 Excellent

Dyann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de FOM le 26 nov. 2023
Thank you for choosing us for your hospitality needs. We are so happy that you enjoyed your stay. We hope to have you stay again in the future if your travels permit you.

8/10 Bien

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Limited parking was a challenge. Staff was very helpful
Séjour de 2 nuits en novembre 2023
Réponse de FOM le 24 déc. 2023
Thank you for being our guest and we are glad that you enjoyed your stay. We appreciate your feedback. We hope to have you back again in the future if your travels permit you.

10/10 Excellent

Lisa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our daughter attends Colgate University in Hamilton and we have been staying at this hotel since her freshmen year whenever we come to visit. Some changes have been made now that it is under the Best Western hotel group. Mostly all good, but we do miss the pictures on the wall in the lobby : ) One issue. The showers have been revamped with multiple shower heads and this can cause water to run out of the shower and onto the floor if they are not positioned just right to avoid this.
Séjour de 3 nuits en octobre 2023
Réponse de FOM le 24 déc. 2023
Thank you for being our guest and we appreciate your feedback about your stay. Your concerns have been relegated to the hotel's maintenance staff. We hope to have you stay with us again in the future if your travels permit you.

6/10 Satisfaisant

Katharine

Séjour de 3 nuits en octobre 2023
Réponse de FOM le 24 déc. 2023
Thank you for being our guest. We appreciate your feedback and if you would like to discuss anything about your stay further, please don't hesitate to reach out to the hotel's General Manager directly. We hope to have you stay with us again in the future if your travels permit you.