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Avis sur De Kloof Luxury Estate

5 out of 5
De Kloof Luxury Estate
Weltevrede Street 8, Swellendam, Western Cape

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 69 avis sur 91." "
Note des voyageurs de 8 (Bien), d’après 17 avis sur 91." "
Note des voyageurs de 6 (Satisfaisant), d’après 5 avis sur 91." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 91." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 91." "

9,6/10

Propreté

9,4/10

Personnel et service

8,6/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Alain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel and great restaurant
Very nice hotel, cosy and charming. Nice garden and pool area (the pool could be cleaner). Nice big room. Excellent dinner and breakfast, stylish and tasty. Strongly recommended
Séjour de 1 nuit en novembre 2018
Réponse de mgr le 20 nov. 2018
Thank you for your visit and review well appreciated. Due to the sudden temperature drop from 40 degrees to 15 degrees and the rain our pool had a shock and therefor had to adapt a bit but within 12 hours was bright and sparkling again Looking forward to welcome you again

8/10 Bien

Jean-Pierre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2017

8/10 Bien

Cecille

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Georges, Veigné

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Le rapport qualité/prix un peu élevé en comparaison des autres établissements où nous avons séjournés lors de notre périple en Afrique du Sud.

8/10 Bien

Thomas

Séjour de 1 nuit en mars 2023

10/10 Excellent

Thomas

Séjour de 1 nuit en mars 2023

8/10 Bien

Alan, New York

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Unfortunately power was out in Swellendam during our stay (of course not their fault) but generator was kept on only for short periods of time. Otherwise, beautiful property gardens, pool, and luxurious accommodations.
Réponse de GM le 20 févr. 2023
Dear alanThank you for reviews and to read your happy. Power outages are countrywide and we do offer generator and inroom back up lights You must imagine that we have to save generator for the long double evenings stage 6 in order not to leave guest into the dark and that when during day time between checkin checkout times no need for generator as all guests are out , we are small scale boutique estate

10/10 Excellent

James

Séjour de 1 nuit en décembre 2022

10/10 Excellent

Stefan

Séjour de 1 nuit en avril 2022

10/10 Excellent

Marlene

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sehr schönes Haus aus dem Jahre 1801.
Séjour de 1 nuit en mars 2022

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
Hotel is nice but certainly not 5 star luxury. Staff were in the large part helpful other than in check in when we were informed we could only eat dinner at a certain time despite the restaurant not being overly busy. Also rather worryingly in one of the bath robes we discovered the underwear of a previous guest. When we complained no offer of compensation/ good will gesture was made....
Séjour de 1 nuit en mars 2020

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Gardeb route stop off
Staff on arrival were not overly friendly. We were informed if we wished to stay for dinner we needed to let them know our food order by 4pm. Then when we requested to eat at 7.30pm we were told we could only have a table at 7pm. This was despite there being a table for each of the 7 rooms so a little odd... The staff on checkout were a lot more friendly and accommodating to our requests for breakfast etc.
Séjour de 1 nuit en mars 2020

10/10 Excellent

Howard

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2019
Réponse de mmm le 26 déc. 2019
thank you for your kind review and hope we may welcome you soon again

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Service was outstanding. Nothing was too much trouble and would recommend the spa.
Séjour de 1 nuit en décembre 2019
Réponse de mmm le 16 déc. 2019
Dear Julie Many thanks for your stay and review ! Looking forward to welocme you back Team @ De Kloof

10/10 Excellent

Florence

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Special Find
We had a lovely short stay at this quaint estate property. We were greeted with enthusiasm and the entire stay was equally as well serviced. We had dinner and then breakfast in the morning. The dinner was absolutely delicious...beautifully prepared. The breakfast was so abundant that we struggled making choices. The service was impeccable and the staff was delightful. We did not use the swimming pool or spa services. It was a bit cool for swimming and we did not have time to take advantage of the spa. The decor in this older estate has a contemporary African twist with numerous African crafts and artwork adorning the walls. It was most pleasant and I highly recommend it.
Séjour de 1 nuit en octobre 2019
Réponse de mvm le 16 oct. 2019
thank you so much for your kind words which we will share with the entire team ! looking forward to welcome you again ! Team @ De Kloof

6/10 Satisfaisant

Philippe, Bellaire

Les points forts : Propreté
A sad experience in a beautiful place
This is a very nice boutique hotel. Our overnight might have been perfect but for a very disappointing arrival, having to change room because faulty heating. When I left a comment about less than adequate arrival, management was offended and responded with lots a baloney. That eliminated any positive view I otherwise would have had of this expensive place.
Séjour de 1 nuit en août 2019
Réponse de General Manager le 21 août 2019
The hotel is in operation for more than 16 years and being hoteliers in the service industry our main goal is to keep our services to our guests and standards to the highest level at all times and this is constantly monitored. prior to any guest arrival all guestrooms are always prepared and checked. The AC is the guest room function properly in the afternoon. It has shown that equipment may suddenly fail without given notice unfortunately ( in this case the gas of the ac did run low) and we only noticed upon checkin /arrival of guest into their room around 17:30-18:00 hrs our dedicated staff were not able to get a handyman so quickly in ( after working hours ) and therefor the duty manager of the hotel -after an apology for inconvenience -found the solution to upgrade the guest to the best suite of the estate- the honeymoon suite which guest accepted ! Its a real pity that such issue which is also beyond our control and can do happen -which was solved in the best possible way and which was professionally handled by our staff -results in a negative impact to the overall experience of the guests stay If there is an issue we solve that on hotels ground - which was the case here-

10/10 Excellent

LEONARDO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Um Luxo
Tudo perfeito e proprietaria foi super simpática nos ajudou muito pois nosso carro estragou e ela mesmo ligou na locadora e resolveu tudo. restaurante muito bom, como saimos cedo nao aproveitamos a piscina, uma cidade pacata, bem relaxante! cama perfeita com colchao da agua, quartos super decorados tudo de extremo bom gosto e qualidade!
Séjour de 1 nuit en janvier 2019
Réponse de mvm le 26 mars 2019
thank you very much for your review ! it was our pleasure to assist in all ways possible. we hope to welcome you again !

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Richtig gutes Guesthouse! Absolut gehobenes Ambiente. Tolles Abendessen.
Séjour de 1 nuit en février 2019
Réponse de mvm le 19 mars 2019
thank you very much for your kind review which we will share with our entire team ! Look forward to welcome you again warmest regards team @ De Kloof

10/10 Excellent

barry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nothing but praise
Great location. Just up from the main street in a lovely area and beautiful hotel grounds.We had a great check in and offer of an upgrade which frankly we did not need as the room we had booked was lovely. . The buildings are full of character and very well modernised. The Team Members were very helpful for all our needs and they clean your car every day! Nothing was too much trouble. The restaurant for breakfast and Dinner served very fine food and plenty of it. A nice bar with not quite a hundred gins!Great attention to detail to make your stay a great experience. This was one of seven hotels during our visit and whilst I would not want to put any at the top of the list we would stay here again for sure.
Séjour de 3 nuits en février 2019
Réponse de mvm le 5 mars 2019
Great to read your review, many thanks and we will share your kind words with the team. Please do come visit us again lookign forward to welcome you again

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Prachtig gelegen accomodatie metmooie tuin. Rustig gelegen. Prima ontbijt en prima bediening door Zimana. Verder goede adviezen van Charlene
Séjour de 3 nuits en février 2019
Réponse de gr le 27 févr. 2019
Thank you very much for your feedback which we will share with our staff

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Good location but tired and some updating required.
Séjour de 1 nuit en février 2019
Réponse de mvm le 1 mai 2019
Thank you for your review. As it unfortunate that you wrote it anonymously we do not know in which room you may have stayed...... De Kloof is a unique historical estate dating from 1801 and a preserved national monument with several outbuildings restored under guidance from heritage council to the highest possible level. We offer charm and not slick new design Therefor maintenance is high on our list and is an ongoing process throughout the year. Please do come visit us again !

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superb hotel; let down slightly by the quality of the evening meal. Couldn't fault the staff, the room or the breakfast.
Séjour de 1 nuit en janvier 2019
Réponse de mvm le 5 févr. 2019
Thank you for your review.Great to hear that you liked and enjoyed the rooms, breakfast and staff. Its a smalll scale small boutique hotel hotel and always monitor our guest stay. Our evening meals are served in the Restaurant 18 ZeroOne with lots of dedication on behalf of our inhouse chef who only serves local fresh produces and all South african best quality ingredients. 3 course a la carte meals are started with a one /two amuses and followed by selection of bread plate with oils and dips and after 3 course meal ends with coffee and tea incl at price ZR 395 per head, Hope we may welcome you again and please let us know so your stay will exceed your expectations

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en janvier 2019

10/10 Excellent

Aditya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A relaxing and luxurious stay in wine country
De Kloof Luxury Estate was true to its name - a luxurious stay indeed! The lady at the reception was very courteous when we arrived and offered us a free upgrade (from the Deluxe room) to the Manor Suite since we were on our honeymoon. The suite was huge including a nice jacuzzi tub in the bathroom. We also used the spa during our stay and the spa experience was really good. Both of us loved our massages which helped us relax a lot in between our hectic travel schedule. The breakfast was also pretty decent given that we are vegetarian.
Séjour de 2 nuits en janvier 2019
Réponse de mvm le 29 janv. 2019
Thank you for writing us such great feedback and we are very happy to read we could contribute to a great stay with us on the heritage estate. hope we may welcome you again on a future anniversary best regards Team De Kloof

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2019
Réponse de general manager le 9 janv. 2019
thank you fro your kind feedback and love to welcome you again !

10/10 Excellent

Penny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relaxing stay
Staff so welcoming really friendly and going out of their way to make you comfortable. Clean comfortable and food wonderful. Excellent breakfast.
Séjour de 1 nuit en décembre 2018
Réponse de mvm le 1 janv. 2019
Thank you very much for your kind words which we will share with all our staff !

10/10 Excellent

Sven-Oliver

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful
Nice host !
Séjour de 1 nuit en décembre 2018
Réponse de manager le 25 déc. 2018
thank you for staying with us and hope to welcome you again warm regards Team @ De Kloof

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful property with great amenities and delicious restaurant with some of the best food we had on our trip!
Séjour de 1 nuit en décembre 2018
Réponse de manager le 25 déc. 2018
thank you for staying with us and hope to welcome you again warm regards Team @ De Kloof

10/10 Excellent

Åsa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Greate stay
We stayed for one night traveling the garden route. A great place where you get that extra special. Breakfast and dinner was perfekt.
Réponse de team at De Kloof le 24 mai 2018
thank you for your kind review and we hope we may welcome you again in the future ! Warm regards Team @ De Kloof

10/10 Excellent

Alexander

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Enjoyable stay. Great room and restaurant
Réponse de team de kloof le 22 févr. 2018
thank you for your stay and kind review

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely stopover to break the drive between Cape Town and the Garden Route. Exceptional food and very friendly staff.
Séjour de 3 nuits en janvier 2018
Réponse de team de kloof le 22 févr. 2018
thank you fro your stay and kind review

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A wonderful stop over on our way from Knysna to Franschhoek - great service, complimentary room upgrade, beautiful surroundings and a craft gin bar! We only wished we could have stayed longer.
Séjour de 1 nuit en janvier 2018
Réponse de team de kloof le 22 févr. 2018
thank you for your stay and kind review

10/10 Excellent

Nicole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sehr schöne Unterkunft mit tollem Service
Es war mittlerweile unser dritter Aufenthalt im De Kloof und wir wurden sehr herzlich begrüßt. Es war wieder rundum schön und wir kommen bestimmt wieder.
Séjour de 1 nuit en décembre 2017

10/10 Excellent

ian, uk

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic hotel and staff in Wilderness
Fantastic hotel, high standards, excellent staff. Meals at the hotel were excellent.
Séjour de 2 nuits en septembre 2017

10/10 Excellent

Mona, Duesseldorf

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellenct hotel! TOP!
One of the best hotels we have ever been stayed at. Everybody was very friendly. The breakfast and the service were great. The room was fantastic and very big! We were so lucky to be upgraded to a suite.
Séjour de 1 nuit en septembre 2017

10/10 Excellent

Ruthie, Toronto Ontario Canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect Tranquil setting for a relaxing stay
We were greeted by the most incredible, efficient and friendly staff we have ever experienced. Our 2 night stay continued to improve as we were served a delicious dinner by the fireside and then a very sumptuous breakfast outside on the porch!
Séjour de 2 nuits en septembre 2017

10/10 Excellent

Franca, Leipzig

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Edles Hotel in altem Gemäuer
excellent- hervorragende Küche

10/10 Excellent

Nicole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gerne wieder
Swellendam ist ein sehr schöner Ort. Die Unterkunft ist sehr liebevoll eingerichtet und das Gelände sehr schön angelegt. Sehr freundliches Personal, super Frühstück. Und morgens werden alle Autos gewaschen .

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sehr schönes Anwesen. Tolles Frühstück.
Die Zimmer und öffentlichen Bereiche sind liebevoll eingerichtet. Sehr leckeres Essen und Frühstück.

8/10 Bien

Tolga

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Luxe en Sfeervol
Geweldige guesthouse met zeer vriendelijke personeel en veel persoonlijke aandacht.

8/10 Bien

Knud

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
stiligt og smagfuld perle
stilfuldt og smagfuldt indrettet. Yderst venlige værter

10/10 Excellent

Graeme, Somerset West

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rusty recommends de Kloof Hotel
We thoroughly enjoyed our stay and the service provided by the staff was first class. Thank you for looking after us so well.

10/10 Excellent

Aksel, Frederiksberg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
two nice days in Swellendam
We found the place on the internet. There was a special offer, much reduced price. It turned out to be 2 very good days in Swellendam.

10/10 Excellent

Jane, Camberra, Australia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Elegant and sophisticated boutique hotel estate
We had a lovely one night stay att DeKloof. The boutique hotel is set in an 1801 buildings and has been lovingly and sympathetically restored by the current owners. It is in an old historic area of town with lovely walks to view other old houses and cottage gardens. The nature reserve was also special. We really enjoyed the sumptuous breakfast. There was only small negative was with the wifi, which was a bit hit and miss, but we were happy to do without it to enjoy the ambience of the estate. We will return on another trip to South Africa.

10/10 Excellent

Alex, Berlin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Luxushotel mit besonderem persönlichem Service
Persönlicher Empfang, perfekter Service und individuell gestaltete große Zimmer in einem idyllischen Garten-/Hotelkomplex

10/10 Excellent

UKi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sehr Empfehlenswert absolut freundlicher Empfang
Sehr angenehm

10/10 Excellent

ronnie, stirling scotland

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic service and food
From checking in to departure you were treated like VIP's rooms food and ambiance were superb

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
very nice hotel, good breakfast. Spa - disappointing, don't go for luxury 90 minutes - which is a hot stone massage, expensive and order it only if you like to be massaged in rubber gloves

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre