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Avis sur Holiday Inn London - Shepperton, an IHG Hotel

4 out of 5
Holiday Inn London - Shepperton, an IHG Hotel
Felix Lane, Shepperton, England

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 227 avis sur 622." "
Note des voyageurs de 8 (Bien), d’après 215 avis sur 622." "
Note des voyageurs de 6 (Satisfaisant), d’après 105 avis sur 622." "
Note des voyageurs de 4 (Médiocre), d’après 48 avis sur 622." "
Note des voyageurs de 2 (Horrible), d’après 27 avis sur 622." "

8,4/10

Propreté

8,2/10

Personnel et service

8,0/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Natacha

Séjour de 1 nuit en décembre 2023
Réponse de expedia le 15 déc. 2023
Thank you :)

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
bel endroit au bord de la Tamise, très calme chambres correctes, bien équipées En revanche, bruit effroyable de tuyauterie et passage d'eau toute la nuit (chauffage par le sol) et la bouche de chauffage/clim faisait un vacarme terrible, nous avons du l'arrêter. Bref, ne pas oublier ses boules Quies
Séjour de 1 nuit en mars 2019

8/10 Bien

Mehdi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hotel très satisfaisant
Hotel très satisfaisant. Environnement calme et situé dans un parc au bord de l'eau. Espace forme ouvert très tôt le matin, possibilité de faire un eu de sport et de la piscine avant de partir travailler. Je recommande.
Séjour de 3 nuits en janvier 2018

4/10 Médiocre

Christophe, Charenton

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
A fuir
Chambre déplorable, serviettes sales au sol de la SDB. Savon entamé et corbeilles non vidées. J'étais avec des clients qui ont eu le meme probleme dans leurs chambres. Cela a été signalé à la reception qui a pris note, mais pas d.excuses. La seul chose bien, était la météo.

8/10 Bien

eric, belfort

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
parfait :)
hôtel parfait , chambre avec 2 lit propre et confortable , bien situé et facile d’accès , avec parking.

10/10 Excellent

hervé, salaise sur sanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
proche de thorpes park piscine et spa
hôtel situé non loin de thorpes park 10 mn en voiture piscine hammam sauna ... petit déjeuné copieux personnel sympatique je conseil cet hotel si vous de=ésirez rester deux jours au park et si vous possédez un véhicule.

2/10 Horrible

Richard

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
rien ne fonctionne
Clim hors d'age et fenetre condamnée , bruillant et vieillot

10/10 Excellent

Morgan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel! Leo, who checked us in, was very helpful and courteous.
Séjour de 1 nuit en avril 2024
Réponse d'Expedia le 23 avr. 2024
Thank you for your favourable feedback.We look forward to welcoming you back to the hotel again soon :)

10/10 Excellent

Eleanor

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great pool and spa facilities, lots of parking, reception very helpful, meal at the restaurant was nice although a little overpriced. Amazing breakfast!
Séjour de 1 nuit en avril 2024
Réponse d'Expedia le 22 avr. 2024
Thank you for your favourable feedback!We look forward to welcoming you back to the hotel again soon :)

10/10 Excellent

Tracy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse d'Expedia le 12 avr. 2024
Thank you for your favourable feedback and we look forward to welcoming you back to the hotel again soon :)

10/10 Excellent

angus

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We where looked after by Callum when we checked in .. his personality charm and charisma is a credit to holiday inn
Séjour de 1 nuit en mars 2024
Réponse d'Expedia le 4 mars 2024
Thank you for your kind feedback.We will pass your lovely feedback onto Callum and we hope to see you at the hotel again soon :)

10/10 Excellent

IAN

Séjour de 9 nuits en février 2024
Réponse d'Expedia le 25 mars 2024
Thank you for your favourable feedback and we hope to welcome you back to the hotel again soon :)

6/10 Satisfaisant

abid

Séjour de 2 nuits en janvier 2024
Réponse de expedia le 19 janv. 2024
Thank you for your favourable feedback. Please let us know what we can do to improve and make your next stay with us even better.

8/10 Bien

Walter, Ashford

Séjour de 2 nuits en janvier 2024
Réponse de expedia le 8 janv. 2024
Thank you for your favourable feedback :)

10/10 Excellent

Daniel

Séjour de 1 nuit en janvier 2024
Réponse de expedia le 8 janv. 2024
Thank you for your favourable feedback :)

8/10 Bien

Mustafa

Séjour de 2 nuits en décembre 2023
Réponse de expedia le 8 janv. 2024
Thank you for your favourable feedback :)

10/10 Excellent

Hayley

Séjour de 2 nuits en décembre 2023
Réponse d'Expedia le 31 janv. 2024
Thank you for your favourable feedback :)

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Are stay
Was amazing. Had a good time. Had lots of vegan friendly foods although they did get my pizza wrong at first and some other guest were a little rude but staff were amazing and felt very happy. Would defo recommend. The singer night was great
Séjour de 2 nuits en décembre 2023
Réponse de expedia le 29 déc. 2023
Thank you so much for your favourable feedback!We are very glad that you enjoyed your stay with us at the Holiday Inn London Shepperton. We look forward to welcoming you back to the hotel :)

6/10 Satisfaisant

Lee

Voyage en couple
All just average, served a one off purpose only.
Séjour de 1 nuit en décembre 2023
Réponse de expedia le 28 déc. 2023
Thank you for your feedback.I am so sorry to hear that your stay was not the best.Please could you provide us with further details so we can look into this further for you.

10/10 Excellent

Reda

Séjour de 3 nuits en décembre 2023
Réponse de expedia le 28 déc. 2023
Thank you very much for your favourable feedback and we look forward to welcoming you back to the hotel soon :)

6/10 Satisfaisant

Laudinesse

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de expedia le 22 déc. 2023
Thank you for your feedback.

6/10 Satisfaisant

Keith, Murrells Inlet

Les points forts : Propreté et infrastructures et conditions de l’hébergement
It was difficult at night to see the way to reception. The 3 reception staff were pleasant enough but were engaged in their own conversation and while I was checking in, the phone rang incessantly without any staff answering the call. My room was fine, clean and bathroom was decent. But please - place a box of Kleenex in either the bedroom or bathroom! Especially during the cold winter months! The heat control in my room only put out cold air - it was a very chilly night indeed in room 207.
Séjour de 1 nuit en décembre 2023
Réponse de expedia le 22 déc. 2023
Hi,Thank you for your feedback.I am sorry to hear that your stay was not the best that it could have been. I will make sure to pass on your feedback to senior management and we will make sure that your future stays with us will be more pleasant.

8/10 Bien

Ashfaq

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Always a nice place to stay I use this whenever I am travelling
Séjour de 1 nuit en décembre 2023
Réponse de expedia le 20 déc. 2023
Thank you so much for your favourable feedback.We look forward to welcoming you back to the hotel soon!Have a very merry Christmas and a happy new year :)

10/10 Excellent

Mark

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
The best accommodation of holiday inn
The best holiday in I have stayed in apart from the food which was terrible . Yes it was busy but no excuse for food of that poor a quality
Séjour de 1 nuit en octobre 2023
Réponse de expedia le 18 déc. 2023
Thank you for your favourable feedback regarding the hotel. I apologise that you had a bad experience in the dining area with the food. Could you please be kind enough to provide us with further details so that we can follow this up.

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de expedia le 18 déc. 2023
Thank you very much for your feedback and we look forward to welcoming you back to the hotel again :)

2/10 Horrible

Trevor

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
Heating not working in my £150 per night room. Temperature outside over-night was -2 degrees C. At 6pm I informed the reception, they said they would deal with it. At 11pm I asked again, still no action. Cold night and even colder getting up early. I had to leave at 6am, and did not fancy a shower in such a cold room. Only received a weak 'sorry' in the morning.
Séjour de 1 nuit en novembre 2023
Réponse de expedia le 15 déc. 2023
I am sorry to read your review.I acknowledge receipt and confirm that I will pass on to senior management for their attention.

10/10 Excellent

Lester

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean and comfortable
Very clean and comfortable. Good amenities. Nice quiet location
Séjour de 1 nuit en novembre 2023
Réponse de expedia le 15 déc. 2023
Thank you :)

4/10 Médiocre

meenal

Séjour de 1 nuit en novembre 2023
Réponse de expedia le 15 déc. 2023
In order for us to understand your review score please may you be kind enough to provide further details for us to follow up on your stay.

10/10 Excellent

kingsley, Mermaid Waters

Séjour de 5 nuits en novembre 2023
Réponse de expedia le 15 déc. 2023
Thank you :)

10/10 Excellent

Rachel

Séjour de 1 nuit en novembre 2023
Réponse de expedia le 15 déc. 2023
Thank you :)

8/10 Bien

Brian

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Located in a quiet wooded area, the hotel could use some updating (like new carpet in the hallways) - Breakfast and room service are very good
Séjour de 1 nuit en novembre 2023
Réponse de expedia le 15 déc. 2023
Thank you very much for your favourable feedback :)

10/10 Excellent

Kirsty

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A lovely stay
Every member of staff was happy and friendly, the service really was very good. Breakfast was very tasty, much better than expected from a buffet. The corridors and parts of the spa were a bit run down but clean enough. The atmosphere was lovely.
Séjour de 1 nuit en novembre 2023
Réponse de expedia le 15 déc. 2023
Thank you very much for your favourable feedback :)

2/10 Horrible

Hidenori

Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de expedia le 15 déc. 2023
If you could please be kind enough to provide further details so that we can follow up on your stay.

6/10 Satisfaisant

Jun Pui Jerry, Vancouver

Voyage en couple
Les points faibles : Personnel et service
We received poor service from the front desk lady named Nina. She was very pushy making us to confirm we have booked our room using a master card ending xxxx, with a very unfriendly attitude. We answer in an unsure tone trying to explain we booked through expedia and we would not have used a master card to book. She was very unhappy with the response and said "that's fine this is your key", without even letting us to finish our sentence. Ended up we were correct, most likely the master card is an expedia account, but we do not want to have another conversation with Nina. The gentleman helping us the next morning for checkout was nice and friendly, I hope the check-in with Nina was a one off experience.
Séjour de 1 nuit en octobre 2023
Réponse de expedia le 31 oct. 2023
Good morning, thank you for your feedback. Please be advised that this has been forwarded onto senior management for their attention.

10/10 Excellent

Tracey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de expedia le 1 nov. 2023
Really pleased that you had a great stay

8/10 Bien

Brian

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is an older property that has been updated in recent years - It is off the beaten path - Not close to very much - Room was comfortable and the team were very nice and professional
Séjour de 2 nuits en octobre 2023
Réponse de expedia le 17 oct. 2023
Thank you glad you enjoyed your stay.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de expedia le 17 oct. 2023
Thank you really pleased you enjoyed your stay.

2/10 Horrible

Candice

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Michael

Séjour de 2 nuits en septembre 2023
Réponse de expedia le 17 oct. 2023
Really pleased that you enjoyed your stay.

6/10 Satisfaisant

Monica

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
The room was adequate but the tables and work tops weren't wiped down. There is a bathtub in my room which would have been good if it was advertised. The pool and spa facilities were nice.
Séjour de 2 nuits en septembre 2023
Réponse de expedia le 31 oct. 2023
Good morning, thank you for your feedback.

6/10 Satisfaisant

Gillian

Voyage en groupe
Les points forts : Confort de la chambre
An okay stay but could have been improved
The hotel had a funny damp smell on the ground floor corridor to our room, seem to disappear once inside our room. The pool area needs some TLC and jacuzzi wasn’t working. Staff in bar were friendly, staff on check-in desk not so friendly or helpful, being told different things by different staff members. Overall an ok stay.
Séjour de 2 nuits en septembre 2023
Réponse de expedia le 17 oct. 2023
Thank you for your feedback , we will review your comments with the relevant heads of departments.

10/10 Excellent

Marie

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A very relaxing place to stay
Séjour de 1 nuit en septembre 2023
Réponse de expedia le 17 oct. 2023
Really pleased you enjoyed your stay

10/10 Excellent

Yenly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stay only one night and it was great, you can walk into town with lots of pubs- restaurants etc. easy access to the train station
Séjour de 1 nuit en septembre 2023
Réponse de expedia le 17 oct. 2023
Really pleased that you enjoyed your stay.

2/10 Horrible

Karen

Voyage en famille
Les points forts : Propreté
Disappointing for the price TV didnt work
Unfortunately our stay wasnt as expected. The hotel was beautiful and clean and the rooms immaculate however upon arrival we were advised that our room consisted of a bed abd a sofa bed which was suitable for upto age 13 years i had my kids age 15 and aged 17 but this wasnt asked at time.of booking nor was the option to put ages in. Only under 18 The TVs in both rooms wouldnt work correctly and kept switching themselves off after 30 secs to a minute. We had spent the day at thorpe park so we were all ready to.chill in front of the Tv after informing the staff we were told oh i dont know what to do aa we have no maintenance staff on a weekend. So just try switching on and off. Which we did but thay didnt work. My partner had to lift off the wall to do this so it wasnt easy. We ended just going to bed, and my partner ended up sleeping on the floor under a bath towel due to the sleeping arrangements not being catered for
Séjour de 1 nuit en septembre 2023
Réponse de expedia le 19 sept. 2023
Good afternoon KarenThank you for taking the time to advise your feedback following your recent stay at the hotel. We are sorry to learn of the issues in regards to the sofa bed, the booking did show as 2 adults & 1 child only. Would you be kind enough to advise which channel you made your booking through in order that we can understand the issue of the sofa bed, as if the information is not pulling through correctly, we can address this without further delay. We will of course follow up with the relevant Head of Department following the teams response to you in regards to the issues with the television. Please if you would be kind enough to respond to me directly on com.hilondonsheppertonhotel.co.uk, we can then investigate the matter further and respond to you.Without customer feedback we are unable to improve on the service which our customers deserve. I look forward to hearing from you once again. Kind RegardsSandra

8/10 Bien

jeffrey

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2023
Réponse de expedia le 15 déc. 2023
If you would please be kind enough to provide further details so that we can follow up on your stay.

2/10 Horrible

Matthew

Séjour de 1 nuit en septembre 2023

8/10 Bien

Joeseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de expedia le 19 sept. 2023
Thank you

10/10 Excellent

Matthew

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de expedia le 19 sept. 2023
Thank you

10/10 Excellent

Sheridan

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Excellent accommodation and food.
Séjour de 1 nuit en septembre 2023

8/10 Bien

Maxine

Séjour de 1 nuit en août 2023