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Avis sur Arcadia Surabaya by Horison

3.5 out of 5
Arcadia Surabaya by Horison
Jalan Rajawali No. 9-11, Surabaya, East Java

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 6 avis sur 37." "
Note des voyageurs de 8 (Bien), d’après 20 avis sur 37." "
Note des voyageurs de 6 (Satisfaisant), d’après 9 avis sur 37." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 37." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 37." "

7,8/10

Propreté

7,6/10

Personnel et service

7,2/10

Infrastructures et conditions de l’hébergement

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
very nice stay
Special thanks to the very nice front desk staff Location was good for me close to old surabaya and ferry terminal Same day laundry service Nice view from my room over old Surabaya

10/10 Excellent

Voyageur vérifié

Séjour de 4 nuits en novembre 2018

8/10 Bien

Elma, Kuala Lumpur

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Check in was slow because the rooms were not ready (although we arrived way past 2.00 pm) and we were only given an extra bed on the 2nd day. The rest were ok - breakfast aplenty and kitchen staff were very helpful. Perfect location (public transport just across the hotel). Will stay again for sure.
Séjour de 6 nuits en novembre 2018

8/10 Bien

shah, india

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en septembre 2018

6/10 Satisfaisant

Vu Le Vy

Les points faibles : Confort de la chambre
Séjour de 1 nuit en août 2018

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
All staff members are friendly.
Hotel very close to public transport, room was clean. I do recommended to everyone
Séjour de 6 nuits en juin 2017

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre

6/10 Satisfaisant

Ratna Dewi

6/10 Satisfaisant

Charlene, Singapore

A short stay.
Value for money.

6/10 Satisfaisant

ayu, semarang

Hotel dekat perak
Akses hotel dekat dengan perak juga dekat ke arah pasar genteng pusat untuk beli oleh oleh disurabaya,selain itu juga dekat dengan stasiun pasar turi.tapi sayang kamar mandi airnya sering menggenang...

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service

8/10 Bien

JAN D A, Surabaya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Disini aku bisa tenang
Mencari ketenangan dan aku dapatkan di Ibis, menyenangkan dan pelayanan yang ramah.
Réponse de Wilis le 5 mars 2016
Dear Reviewer, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di ibis Surabaya Rajawali. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami sangat menunggu kedatangan Anda selanjutnya di Hotel Kami. Hormat kami, Hari Murti Wibowo General Manager

8/10 Bien

Sanjeev, Goa, India

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
It was very comfortable and the staff very polite and helpful. The hotel is clean and very ideally located.
Réponse de Wilis le 5 mars 2016
Dear Reviewer, We very much appreciate your comments regarding your stay at the ibis Surabaya Rajawali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

4/10 Médiocre

Taty, Sacramento, CA

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
one rude staff and fouls smell in the lobby
Overall a bad stay. The foul smell in the lobby and hallway just the beginning of my unsatisfaction. Most of the staff are ok but one rude staff ruins the ok reputations.
Réponse de Wilis le 5 mars 2016
Dear Reviewer, Thank you for taking the time to tell us about your experience at the ibis Surabaya Rajawali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hari Murti Wibowo - General Manager

8/10 Bien

elfe, Malaysia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great locations
Great place to stay at surabaya
Réponse de Wilis le 5 mars 2016
Dear Reviewer, We very much appreciate your comments regarding your stay at the ibis Surabaya Rajawali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

6/10 Satisfaisant

kim, seoul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
above than everage if we think about price.
room is clean and calm, staffes are kind and price is resonable. but no pleace to eat near hotel, no restaurant, no convinient store like alfa mart or seven eleven.But good please to visit PAL or central or central commercial area in surabaya.
Réponse de Wilis le 5 mars 2016
Dear Reviewer, We very much appreciate your comments regarding your stay at the ibis Surabaya Rajawali. It is always a pleasure to receive some feedbacks from you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

10/10 Excellent

Sando, Hamburg Germany

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
gutes Hotel in Zentrumnaehe.
bei unsere durch Reise nach Borneo haben wir 3 nächste im Ibis Rajawali verweilt und das zum dritten mal.

6/10 Satisfaisant

Mustafa, Singapore

Value for money hotel.
I am a business traveler and my reason to come to Surabaya is for an important meeting at the Port of Tanjung Perak. I chose Ibis Rajawali because it is close to my location of meeting. For the hotel rate, I was pleasantly surprised at the facilities in the room. Internet access was also available for free.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kamar luas, nyaman
Lain kali akan menginap lagi di Ibis Rajawali

8/10 Bien

Tallulah, Engaland

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Close to sights an easy to get a taxi to places.
Comfortable stay, quiet and clean

8/10 Bien

Tallulah, Engaland

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Close to sights an easy to get a taxi to places.
Comfortable stay, quiet and clean

6/10 Satisfaisant

Alba, Indonesia/singapore

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
What you pay is what u get
Been here for 4 days. Location is good as its very near to JMP however during night time very quiet and can say like a ghost town. The buffet is highly not recommended as it is not nice at all and very limited choices. The room is just fine. Its a budget hotel so dont expect more. The salon at the lobby is also not that good as their service very slow and they dont even have the curler and the basic equipment whereby a salon must have.

4/10 Médiocre

Edlow, Surabaya Indonesia

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good and comfortable service satisfactory would recommend to others for its value

8/10 Bien

La Ventura, Vietnam

Les points forts : Propreté et personnel et service
Good time in Surabaya
Convinient location, friendly staffs, clean room and comfort bed. Foods are ok but bar services is poor. Good moments with pionist for the song 'The moon represents my love to you"

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Stine, Norway

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel and great service
On a budget, this was the best hotel we stayed at during our 60 day trip in Indonesia. Very clean and quite spacious room. Nice bathroom. The personel was very helpful, and the service at the restaurant was good. We only stayed one night, and we did not venture around the neighbourhood, so cant say much about the location.

8/10 Bien

Gordon Haye, Australia/Bali

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Confenient location.
Clean good hotel. close to shopping centre. Food and beverage a bit overpriced for Indonesian standards.

8/10 Bien

Frankster, Singapore

Les points forts : Propreté, personnel et service, confort de la chambre
Friendly staff
Nice clean hotel but nothing to shout about....

8/10 Bien

Voyageur vérifié

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Familienfreundlich
Das Hotel kann ich nur weiter empfehlen. Sehr freundliches Personal und die Sauberkeit wird auch sehr gross geschrieben. Fruehstuecksbuffet war klasse.

8/10 Bien

Osman Sulaiman, Singapore

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pleasant experience
We have been staying more than once, never fails to deliver consistent excellent service and comfortable clean rooms. We will stay in the same hotel for our subsequent visits due to its strategic location for convenient shopping and access to many places.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hotel ibis
hotel sangat bagus kerna ianya berdekatan dengan pusat membeli belah.selain daripda itu staff staff nya juga cantik cantik sekali. Tapi kalau saya mahu ,merasa makanan di luar hotel seperti macam ngak ada ya

8/10 Bien

Kenneth T

Les points forts : Personnel et service
Not Excellent but Above Average
My stay at Ibis Surabaya Rajawali was just average. However, I would return to the hotel if it was the same rate. The room and amenities were average. Nothing to shout about. However, it was just nice and sufficient for a short stay. However, I really liked the location of the hotel. It was near many points of interest (eg. House of Sampoerna, Chinatown etc.), Giant Hypermarket and a textile market. In addition, I thought that their staff members, especially their cafe waiters and waitresses, provided really good service. Their food at the cafe was excellent as well and I really enjoyed their Indonesian-style satay.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Air vi dusin did not work as it supose to do, not so good food in the restaurant. Very much traffic outside. Good service, clean hotell. Okey hotell for just a place to sleep.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ibls surabaya
clean room but it's quite far from airport .( 1 hr by taxi from hotel)